Zachary Daniels Recruitment
Astwood Bank, Worcestershire
CRM & Loyalty Manager The Midlands Salary up to 75k + Benefits Zachary Daniels Recruitment are partnering with a leading customer focused retail business to recruit a CRM & Loyalty Manager . This CRM & Loyalty Manager role will take ownership of the company's CRM, loyalty and customer engagement strategy, helping to drive stronger relationships with customers across both digital and in-store channels. Reporting into the Head of Customer & Loyalty, the CRM & Loyalty Manager will play a key role in shaping lifecycle communications, evolving the loyalty proposition and using customer insight to increase engagement, retention and long-term value. This is a hands-on opportunity for a CRM & Loyalty Manager to influence how the business connects with its customers and delivers measurable commercial impact. Key Responsibilities Define and deliver the CRM strategy across the full customer lifecycle, including acquisition, onboarding, engagement, retention and reactivation Plan, execute and optimise CRM campaigns across channels such as email, SMS and other direct communication platforms Lead audience segmentation and personalisation strategies to deliver relevant and engaging communications Own the development and ongoing optimisation of the company's loyalty programme, including rewards, benefits and partnerships Design and improve customer journeys across both digital and in-store touchpoints Work closely with data and analytics teams to track performance, generate insights and optimise campaigns Collaborate with marketing, digital and technology teams to deliver customer initiatives with clear commercial impact Lead and develop a small CRM and campaign delivery team About You Background in CRM, loyalty or customer engagement within a retail or customer led environment Strong understanding of CRM platforms and lifecycle marketing strategies Proven track record developing customer propositions, loyalty programmes or personalised customer journeys Highly data-driven, using insight and testing to improve engagement and performance Strong stakeholder management skills with the ability to collaborate across multiple teams Commercially minded with a passion for improving customer engagement and driving measurable results A hands-on leader who thrives in a fast-paced environment and enjoys delivering both strategy and execution as a CRM & Loyalty Manager Apply today to find out more and be considered! BH35679
Mar 11, 2026
Full time
CRM & Loyalty Manager The Midlands Salary up to 75k + Benefits Zachary Daniels Recruitment are partnering with a leading customer focused retail business to recruit a CRM & Loyalty Manager . This CRM & Loyalty Manager role will take ownership of the company's CRM, loyalty and customer engagement strategy, helping to drive stronger relationships with customers across both digital and in-store channels. Reporting into the Head of Customer & Loyalty, the CRM & Loyalty Manager will play a key role in shaping lifecycle communications, evolving the loyalty proposition and using customer insight to increase engagement, retention and long-term value. This is a hands-on opportunity for a CRM & Loyalty Manager to influence how the business connects with its customers and delivers measurable commercial impact. Key Responsibilities Define and deliver the CRM strategy across the full customer lifecycle, including acquisition, onboarding, engagement, retention and reactivation Plan, execute and optimise CRM campaigns across channels such as email, SMS and other direct communication platforms Lead audience segmentation and personalisation strategies to deliver relevant and engaging communications Own the development and ongoing optimisation of the company's loyalty programme, including rewards, benefits and partnerships Design and improve customer journeys across both digital and in-store touchpoints Work closely with data and analytics teams to track performance, generate insights and optimise campaigns Collaborate with marketing, digital and technology teams to deliver customer initiatives with clear commercial impact Lead and develop a small CRM and campaign delivery team About You Background in CRM, loyalty or customer engagement within a retail or customer led environment Strong understanding of CRM platforms and lifecycle marketing strategies Proven track record developing customer propositions, loyalty programmes or personalised customer journeys Highly data-driven, using insight and testing to improve engagement and performance Strong stakeholder management skills with the ability to collaborate across multiple teams Commercially minded with a passion for improving customer engagement and driving measurable results A hands-on leader who thrives in a fast-paced environment and enjoys delivering both strategy and execution as a CRM & Loyalty Manager Apply today to find out more and be considered! BH35679
Head of Customer Experience Poole £60,000 A fast-scaling, multi-brand direct-to-consumer eCommerce group is seeking a Head of Customer Experience to take full ownership of the end-to-end customer journey across multiple brands and international markets. Operating across the UK, North America, Australia and beyond, this business sells directly to consumers through Shopify-based platforms and is on an ambitious growth trajectory toward significant revenue milestones. Customer trust, retention, and brand loyalty sit at the heart of that ambition, and this role plays a critical part in delivering it. This is a senior, hands-on leadership role , combining strategic ownership with operational execution, using data, systems, and AI to make customer experience a genuine competitive advantage. As Head of Customer Experience , you ll own and elevate every customer touchpoint, from pre-purchase through delivery, aftercare, and long-term retention, across multiple brands and territories. You ll lead a remote, 7-day-a-week customer service operation , supported by a Team Manager and a dedicated Quality Control function, while working closely with operations, product, marketing, and logistics teams. This role requires both strategic vision and sleeves-rolled-up execution . You ll set direction, solve systemic issues, and still be comfortable stepping into complex escalations when needed. What s on offer A senior, high-impact role with ownership of customer experience across multiple global brands Flexible working hours (after probation) Office-based leadership position in Poole, working closely with senior operational stakeholders Opportunity to shape CX as a core growth driver within a fast-scaling D2C group Strong investment in systems, data, and AI Competitive salary package aligned to seniority and experience 25 days holiday + BH Fantastic work social events (Trips abroad!) Key responsibilities Own the end-to-end customer experience across multiple brands, markets, and touchpoints, from pre-purchase through long-term retention. Define and execute a CX strategy aligned to growth, brand positioning, and customer lifetime value. Drive operational excellence, improving response times, resolution rates, satisfaction, and consistency at scale. Own complex escalations and high-impact customer issues, remaining hands-on where required. Optimise CX systems and tooling, with Gorgias at the core, leveraging automation and AI to improve efficiency and insight. Act as the voice of the customer, feeding insights into product, operations, fulfilment, and marketing teams. Ensure quality, compliance, and brand consistency across all customer communications and markets. Experience required: Significant experience in a senior CX or customer operations leadership role within a B2C / D2C environment Proven ability to improve CX in ways that directly impact growth, retention, and efficiency Experience leading remote, multi-shift customer service teams at scale Strong hands-on experience with Gorgias (or similar platforms) in a Shopify-based business Deep understanding of Shopify order flows, fulfilment, payments, and customer lifecycle challenges Comfortable operating at both strategic and tactical levels Highly analytical, commercially aware, and solutions-focused Demonstrated experience using AI tools to enhance CX and team performance Excellent communication skills and strong stakeholder management If you re a commercially minded Customer Experience leader who thrives in complex, fast-moving environments and wants real ownership and influence, this is an opportunity to make a lasting impact. Please contact for more details.
Mar 11, 2026
Full time
Head of Customer Experience Poole £60,000 A fast-scaling, multi-brand direct-to-consumer eCommerce group is seeking a Head of Customer Experience to take full ownership of the end-to-end customer journey across multiple brands and international markets. Operating across the UK, North America, Australia and beyond, this business sells directly to consumers through Shopify-based platforms and is on an ambitious growth trajectory toward significant revenue milestones. Customer trust, retention, and brand loyalty sit at the heart of that ambition, and this role plays a critical part in delivering it. This is a senior, hands-on leadership role , combining strategic ownership with operational execution, using data, systems, and AI to make customer experience a genuine competitive advantage. As Head of Customer Experience , you ll own and elevate every customer touchpoint, from pre-purchase through delivery, aftercare, and long-term retention, across multiple brands and territories. You ll lead a remote, 7-day-a-week customer service operation , supported by a Team Manager and a dedicated Quality Control function, while working closely with operations, product, marketing, and logistics teams. This role requires both strategic vision and sleeves-rolled-up execution . You ll set direction, solve systemic issues, and still be comfortable stepping into complex escalations when needed. What s on offer A senior, high-impact role with ownership of customer experience across multiple global brands Flexible working hours (after probation) Office-based leadership position in Poole, working closely with senior operational stakeholders Opportunity to shape CX as a core growth driver within a fast-scaling D2C group Strong investment in systems, data, and AI Competitive salary package aligned to seniority and experience 25 days holiday + BH Fantastic work social events (Trips abroad!) Key responsibilities Own the end-to-end customer experience across multiple brands, markets, and touchpoints, from pre-purchase through long-term retention. Define and execute a CX strategy aligned to growth, brand positioning, and customer lifetime value. Drive operational excellence, improving response times, resolution rates, satisfaction, and consistency at scale. Own complex escalations and high-impact customer issues, remaining hands-on where required. Optimise CX systems and tooling, with Gorgias at the core, leveraging automation and AI to improve efficiency and insight. Act as the voice of the customer, feeding insights into product, operations, fulfilment, and marketing teams. Ensure quality, compliance, and brand consistency across all customer communications and markets. Experience required: Significant experience in a senior CX or customer operations leadership role within a B2C / D2C environment Proven ability to improve CX in ways that directly impact growth, retention, and efficiency Experience leading remote, multi-shift customer service teams at scale Strong hands-on experience with Gorgias (or similar platforms) in a Shopify-based business Deep understanding of Shopify order flows, fulfilment, payments, and customer lifecycle challenges Comfortable operating at both strategic and tactical levels Highly analytical, commercially aware, and solutions-focused Demonstrated experience using AI tools to enhance CX and team performance Excellent communication skills and strong stakeholder management If you re a commercially minded Customer Experience leader who thrives in complex, fast-moving environments and wants real ownership and influence, this is an opportunity to make a lasting impact. Please contact for more details.
LocationCastleford, United Kingdom# Store Manager at Bubble CiteaLocationCastleford, United KingdomSalary£25000 - £30000 /yearJob TypeFull-timeDate PostedJanuary 27th, 2026Apply Now Bubble CiTea : Bubble Up Your Career! BUBBLE CITEA is a locally renowned bubble tea brand with a passion for high-quality drinks, outstanding customer service, and a welcoming atmosphere. We're more than just a place to work-we're a place where careers are built, friendships are made, and people grow together.We don't just hire - we build futures. We believe in creating opportunities where you can learn, grow, and develop your career every step of the way. Whether you're starting your first job or looking to take the next step, we'll support you with training, progression, and a team that grows together. OUR MISSION Continuously innovate and improve our services and products to create the most memorable and happy experience for our precious customers. WE'RE HIRING: Store Manager As a Store Manager, you will: Plan and manage staff rotas, adjusting for peak times, absences, and holidays Oversee stock management, including ordering, rotation, and minimising waste Lead, motivate, and develop a high-performing team, conducting performance reviews and delegating tasks effectively Ensure exceptional customer service and promote the brand, menu, offers, and loyalty app Maintain high standards in drink preparation, ingredient quality, and allergen compliance Keep the store clean, organised, and visually appealing, managing equipment and displays Take responsibility for opening/closing the store and overall operational performance Manage financial operations, including cash handling, banking, and budget compliance Drive sales and achieve store targets using KPIs and data insights Ensure compliance with health, safety, and regulatory standards Lead staff training and ongoing development initiatives Complete the reasonable tasks that assigned by the company YOU ARE: Experienced in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry Be able to work flexible hours, including evenings, weekends or holidays Legally eligible to work in the UK An energetic person with positive thinking, with a 'can do' attitude Maintain regular and consistent attendance and punctuality Willing to learn new skills and share your knowledge with our customers & the team WHAT WE OFFER: Clear career progression paths-your growth is our priority Ongoing training & development to build your skills and confidence Opportunities for promotion into management and beyond A fun, supportive, and family-like team culture Staff discounts on our amazing drinks A free bubble tea during every shift The chance to be part of a brand that values you-not just as an employee, but as a future leader OUR CAREER STARTS HERE At BUBBLE CITEA, we're not just offering a job-we're offering you a place to thrive. So if you're ready to take the next step and grow your career in a vibrant, people-first company, apply now and let's build something amazing together.
Mar 10, 2026
Full time
LocationCastleford, United Kingdom# Store Manager at Bubble CiteaLocationCastleford, United KingdomSalary£25000 - £30000 /yearJob TypeFull-timeDate PostedJanuary 27th, 2026Apply Now Bubble CiTea : Bubble Up Your Career! BUBBLE CITEA is a locally renowned bubble tea brand with a passion for high-quality drinks, outstanding customer service, and a welcoming atmosphere. We're more than just a place to work-we're a place where careers are built, friendships are made, and people grow together.We don't just hire - we build futures. We believe in creating opportunities where you can learn, grow, and develop your career every step of the way. Whether you're starting your first job or looking to take the next step, we'll support you with training, progression, and a team that grows together. OUR MISSION Continuously innovate and improve our services and products to create the most memorable and happy experience for our precious customers. WE'RE HIRING: Store Manager As a Store Manager, you will: Plan and manage staff rotas, adjusting for peak times, absences, and holidays Oversee stock management, including ordering, rotation, and minimising waste Lead, motivate, and develop a high-performing team, conducting performance reviews and delegating tasks effectively Ensure exceptional customer service and promote the brand, menu, offers, and loyalty app Maintain high standards in drink preparation, ingredient quality, and allergen compliance Keep the store clean, organised, and visually appealing, managing equipment and displays Take responsibility for opening/closing the store and overall operational performance Manage financial operations, including cash handling, banking, and budget compliance Drive sales and achieve store targets using KPIs and data insights Ensure compliance with health, safety, and regulatory standards Lead staff training and ongoing development initiatives Complete the reasonable tasks that assigned by the company YOU ARE: Experienced in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry Be able to work flexible hours, including evenings, weekends or holidays Legally eligible to work in the UK An energetic person with positive thinking, with a 'can do' attitude Maintain regular and consistent attendance and punctuality Willing to learn new skills and share your knowledge with our customers & the team WHAT WE OFFER: Clear career progression paths-your growth is our priority Ongoing training & development to build your skills and confidence Opportunities for promotion into management and beyond A fun, supportive, and family-like team culture Staff discounts on our amazing drinks A free bubble tea during every shift The chance to be part of a brand that values you-not just as an employee, but as a future leader OUR CAREER STARTS HERE At BUBBLE CITEA, we're not just offering a job-we're offering you a place to thrive. So if you're ready to take the next step and grow your career in a vibrant, people-first company, apply now and let's build something amazing together.
Customer Experience Manager - St James, Edinburgh Customer Experience Manager - St James, Edinburgh Profile At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next. The Opportunity As Customer Experience Manager for your store, you'll play a defining role in shaping how customers discover, engage with and fall in love with SEPHORA. From the moment the doors open, you'll bring our bold, inclusive and customer obsessed spirit to life-leading the customer experience strategy for one of the most exciting stores in our UK expansion. You'll inspire and develop a high performing team, elevating service standards, coaching through live moments on the floor, and ensuring every customer enjoys a personalised, seamless and unforgettable experience. Working closely with your Beauty Department Managers and cast members, you'll help create immersive beauty moments, bringing storytelling, services and brand experiences together under one roof. If you thrive in a fast paced, high growth environment and love shaping new concepts, building confident teams and creating standout customer journeys, this is your moment to make a meaningful impact from day one. What you'll be doing You'll lead the store across strategy, commercial excellence, service and people, including: Craft an omni immersive customer experience vision for your store, partnering cross functionally to position SEPHORA as the ultimate beauty destination. Use CRM and customer insights to build long term relationships and tailor personalised, high impact customer journeys. Innovate beauty services, classes and experiential moments that deepen engagement and elevate Sephora's service reputation. Analyse key service and satisfaction metrics to identify opportunities and drive continuous improvement across the store. Respond quickly to customer feedback with targeted initiatives that strengthen satisfaction and loyalty. Partner with the Beauty Hub to deliver cohesive, seamless and memorable service experiences across all touchpoints. Develop and deliver training that builds expertise across Makeup, Skincare, Fragrance and Services, raising capability and confidence. Foster a collaborative, high performing team culture through coaching, knowledge sharing and strong communication. Drive a high performance mindset, using sales insights to shape strategic initiatives, promotions and Beauty Hub activation. Collaborate with brands and Marketing to co create compelling events, masterclasses and in store moments that enhance both customer experience and commercial results. Lead performance conversations, support scheduling needs and partner with Recruitment to attract and onboard top talent. Use analytics across sales and service to inform future planning and optimise both experience and business outcomes. What you'll bring You'll be an inspiring leader with a passion for people, experience and service excellence. You will also bring: Proven experience in customer experience management, ideally within retail or beauty. Strong leadership skills with the ability to motivate and empower diverse teams. Excellent communication and interpersonal strengths. Knowledge of omnichannel experience, CRM tools and customer centric service design. Familiarity with beauty services and industry trends. Strong analytical and problem solving skills, with confidence using data to drive decisions. Ability to work collaboratively with cross functional teams. Proficiency in MS Office and related systems. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to: SEPHORA University - receive industry leading product, customer care and development training to help you grow your skills and your career. Allowances tailored to your role and location - including shoes, lunch and more. Competitive pay that grows with you - including annual salary reviews based on your performance and our company results. Performance based commission tied to collective store success. A generous employee discount across the world's best beauty brands. A paid day off on your birthday - because you deserve to celebrate! Access to a perks and wellbeing platform offering discounts, wellness support, and more. Generous holiday allowance, plus the option to buy extra days. And more! Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Mar 10, 2026
Full time
Customer Experience Manager - St James, Edinburgh Customer Experience Manager - St James, Edinburgh Profile At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next. The Opportunity As Customer Experience Manager for your store, you'll play a defining role in shaping how customers discover, engage with and fall in love with SEPHORA. From the moment the doors open, you'll bring our bold, inclusive and customer obsessed spirit to life-leading the customer experience strategy for one of the most exciting stores in our UK expansion. You'll inspire and develop a high performing team, elevating service standards, coaching through live moments on the floor, and ensuring every customer enjoys a personalised, seamless and unforgettable experience. Working closely with your Beauty Department Managers and cast members, you'll help create immersive beauty moments, bringing storytelling, services and brand experiences together under one roof. If you thrive in a fast paced, high growth environment and love shaping new concepts, building confident teams and creating standout customer journeys, this is your moment to make a meaningful impact from day one. What you'll be doing You'll lead the store across strategy, commercial excellence, service and people, including: Craft an omni immersive customer experience vision for your store, partnering cross functionally to position SEPHORA as the ultimate beauty destination. Use CRM and customer insights to build long term relationships and tailor personalised, high impact customer journeys. Innovate beauty services, classes and experiential moments that deepen engagement and elevate Sephora's service reputation. Analyse key service and satisfaction metrics to identify opportunities and drive continuous improvement across the store. Respond quickly to customer feedback with targeted initiatives that strengthen satisfaction and loyalty. Partner with the Beauty Hub to deliver cohesive, seamless and memorable service experiences across all touchpoints. Develop and deliver training that builds expertise across Makeup, Skincare, Fragrance and Services, raising capability and confidence. Foster a collaborative, high performing team culture through coaching, knowledge sharing and strong communication. Drive a high performance mindset, using sales insights to shape strategic initiatives, promotions and Beauty Hub activation. Collaborate with brands and Marketing to co create compelling events, masterclasses and in store moments that enhance both customer experience and commercial results. Lead performance conversations, support scheduling needs and partner with Recruitment to attract and onboard top talent. Use analytics across sales and service to inform future planning and optimise both experience and business outcomes. What you'll bring You'll be an inspiring leader with a passion for people, experience and service excellence. You will also bring: Proven experience in customer experience management, ideally within retail or beauty. Strong leadership skills with the ability to motivate and empower diverse teams. Excellent communication and interpersonal strengths. Knowledge of omnichannel experience, CRM tools and customer centric service design. Familiarity with beauty services and industry trends. Strong analytical and problem solving skills, with confidence using data to drive decisions. Ability to work collaboratively with cross functional teams. Proficiency in MS Office and related systems. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to: SEPHORA University - receive industry leading product, customer care and development training to help you grow your skills and your career. Allowances tailored to your role and location - including shoes, lunch and more. Competitive pay that grows with you - including annual salary reviews based on your performance and our company results. Performance based commission tied to collective store success. A generous employee discount across the world's best beauty brands. A paid day off on your birthday - because you deserve to celebrate! Access to a perks and wellbeing platform offering discounts, wellness support, and more. Generous holiday allowance, plus the option to buy extra days. And more! Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Do you think you understand what local newspaper readers are motivated by, do you love brilliant customer service, and enjoy growing tangible results? We're looking for a Newspaper Subscriptions Manager to grow our subscriber base. A subscriber is somebody who paysdirectly to receive a copy of our newspapers on a daily or weekly basis over a defined period of time. You will be responsible for developing our home delivery and pre-paid voucher subscription customer base and ensuring readers receive a first-class service every day. Working closely with canvassers, delivery partners, editorial, commercial and customer service teams. You will: Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions. Make sure every new reader is set up correctly and receives a smooth start to their subscription. Monitor daily delivery performance, resolving issues quickly and protecting the reader experience. Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn. his is a hands-on role, combining desk-based analysis and planning with time spent in the field and with delivery partners. Key Responsibilities Grow paid home-delivery and pre-paid voucher subscriptions in defined territories through effective acquisition campaigns. Work with field canvassers: briefing offers, monitoring performance, and ensuring accurate and complete sign-up data. Oversee day-one and early-life experience for new readers, fixing delivery and invoicing issues promptly. Track and report on starts, stops, complaints and churn, using insight to shape local plans. Develop and run innovative retention and win-back initiatives (e.g. reactivation offers, loyalty communications, service improvement actions). Maintain strong relationships with delivery partners to uphold service standards. Act as the internal champion for newspaper subscribers, feeding back common issues and opportunities to colleagues. Skills, Knowledge and Expertise Experience in circulation, subscriptions, home delivery, or a similar role. Strong customer focus: you care about getting it right for readers, especially when things go wrong. Confident communicator, able to work with canvassers, delivery partners, and internal teams. Comfortable with numbers and reporting; you can interpret basic data and turn it into practical actions. Highly organised, with strong attention to detail on addresses, start dates, offers and pricing. Proactive, resilient and happy to roll up your sleeves in a fast-moving, operational environment. Full UK driving licence and willingness to travel within the patch (including occasional early-morning checks if needed). Competent user of spreadsheets and basic CRM/subscription systems. Flexibility to respond to occasional service issues outside standard office hours. Benefits 25 days holiday+ bank holidays +your birthday off Holiday buy schemefor extra flexibility Structured career progression& ongoing training Pension plan&mental health support Perks & discountsincluding: Gym membership Cycle to Work scheme Eye care vouchers (£50 towards glasses) Retail discounts Team building days& annualvolunteer charity day About Newsquest Media Group We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions. We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population. In addition to our local news brands, we own several digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs.
Mar 09, 2026
Full time
Do you think you understand what local newspaper readers are motivated by, do you love brilliant customer service, and enjoy growing tangible results? We're looking for a Newspaper Subscriptions Manager to grow our subscriber base. A subscriber is somebody who paysdirectly to receive a copy of our newspapers on a daily or weekly basis over a defined period of time. You will be responsible for developing our home delivery and pre-paid voucher subscription customer base and ensuring readers receive a first-class service every day. Working closely with canvassers, delivery partners, editorial, commercial and customer service teams. You will: Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions. Make sure every new reader is set up correctly and receives a smooth start to their subscription. Monitor daily delivery performance, resolving issues quickly and protecting the reader experience. Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn. his is a hands-on role, combining desk-based analysis and planning with time spent in the field and with delivery partners. Key Responsibilities Grow paid home-delivery and pre-paid voucher subscriptions in defined territories through effective acquisition campaigns. Work with field canvassers: briefing offers, monitoring performance, and ensuring accurate and complete sign-up data. Oversee day-one and early-life experience for new readers, fixing delivery and invoicing issues promptly. Track and report on starts, stops, complaints and churn, using insight to shape local plans. Develop and run innovative retention and win-back initiatives (e.g. reactivation offers, loyalty communications, service improvement actions). Maintain strong relationships with delivery partners to uphold service standards. Act as the internal champion for newspaper subscribers, feeding back common issues and opportunities to colleagues. Skills, Knowledge and Expertise Experience in circulation, subscriptions, home delivery, or a similar role. Strong customer focus: you care about getting it right for readers, especially when things go wrong. Confident communicator, able to work with canvassers, delivery partners, and internal teams. Comfortable with numbers and reporting; you can interpret basic data and turn it into practical actions. Highly organised, with strong attention to detail on addresses, start dates, offers and pricing. Proactive, resilient and happy to roll up your sleeves in a fast-moving, operational environment. Full UK driving licence and willingness to travel within the patch (including occasional early-morning checks if needed). Competent user of spreadsheets and basic CRM/subscription systems. Flexibility to respond to occasional service issues outside standard office hours. Benefits 25 days holiday+ bank holidays +your birthday off Holiday buy schemefor extra flexibility Structured career progression& ongoing training Pension plan&mental health support Perks & discountsincluding: Gym membership Cycle to Work scheme Eye care vouchers (£50 towards glasses) Retail discounts Team building days& annualvolunteer charity day About Newsquest Media Group We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions. We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population. In addition to our local news brands, we own several digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs.
Head of Loyalty Strategy and Proposition - Strategy Consultant Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 1000 - 1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Mar 07, 2026
Contractor
Head of Loyalty Strategy and Proposition - Strategy Consultant Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 1000 - 1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 750 - 900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer-centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy-in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer-led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi-functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer-centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi-functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Mar 07, 2026
Contractor
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 750 - 900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer-centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy-in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer-led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi-functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer-centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi-functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. The Product Team creates high-quality end to end experiences for travelers, partners, and Expedia Group. Our focus on customer centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company. InsurTech Product team creates peace of mind so travellers and partners can book, host, and travel with confidence. In this role you will be part of the team building a portfolio of zero to one innovative insurance and fintech products, creating differentiation for our brands. You will lead our new Vrbo host protection program and drive host protection experience optimization. In this role, you will: Own end to end own the strategy, roadmap, and delivery of products and experiences that protect hosts' property and revenue while simplifying guest experiences and improving marketplace trust. Build a best in class host protection experience: simplify choice, improve discoverability, and reduce cognitive load through clear value proposition and AI driven personalized recommendations. Translate strategy into clear product requirements, enabling dependencies management and planning across complex, multi team product development. Collaborate with suppliers and internal cross functional peers (e.g. engineering, design, data science, commercial, etc.) to deliver customer centric products and experiences. Influence at all levels-align stakeholders, drive decisions in ambiguity, and communicate clearly with distinct audiences from execs to engineers. Minimum Qualifications: 6+ years of product management experience shipping and scaling customer facing products. Bachelor's or Master's degree in business, economics, engineering, data science or a related field; or equivalent related professional experience. Proven track record owning strategy, roadmap, and Go to Market for zero to one and growth stage products with measurable business impact. Demonstrated data fluency, including defining metrics, designing experiments, interpreting results, and using insights to make trade offs. Familiarity with ML/AI powered products and responsible AI practices. Preferred Qualifications: Experience in marketplace, fintech/insurtech, or e commerce. Technical acumen to partner with engineering on APIs, integrations, architecture trade offs, and platform constraints. Experience integrating third party suppliers. Comfort with analytics tools and/or SQL. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Mar 03, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. The Product Team creates high-quality end to end experiences for travelers, partners, and Expedia Group. Our focus on customer centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company. InsurTech Product team creates peace of mind so travellers and partners can book, host, and travel with confidence. In this role you will be part of the team building a portfolio of zero to one innovative insurance and fintech products, creating differentiation for our brands. You will lead our new Vrbo host protection program and drive host protection experience optimization. In this role, you will: Own end to end own the strategy, roadmap, and delivery of products and experiences that protect hosts' property and revenue while simplifying guest experiences and improving marketplace trust. Build a best in class host protection experience: simplify choice, improve discoverability, and reduce cognitive load through clear value proposition and AI driven personalized recommendations. Translate strategy into clear product requirements, enabling dependencies management and planning across complex, multi team product development. Collaborate with suppliers and internal cross functional peers (e.g. engineering, design, data science, commercial, etc.) to deliver customer centric products and experiences. Influence at all levels-align stakeholders, drive decisions in ambiguity, and communicate clearly with distinct audiences from execs to engineers. Minimum Qualifications: 6+ years of product management experience shipping and scaling customer facing products. Bachelor's or Master's degree in business, economics, engineering, data science or a related field; or equivalent related professional experience. Proven track record owning strategy, roadmap, and Go to Market for zero to one and growth stage products with measurable business impact. Demonstrated data fluency, including defining metrics, designing experiments, interpreting results, and using insights to make trade offs. Familiarity with ML/AI powered products and responsible AI practices. Preferred Qualifications: Experience in marketplace, fintech/insurtech, or e commerce. Technical acumen to partner with engineering on APIs, integrations, architecture trade offs, and platform constraints. Experience integrating third party suppliers. Comfort with analytics tools and/or SQL. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. The Product Team creates high-quality end to end experiences for travelers, partners, and Expedia Group. Our focus on customer centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company. InsurTech Product team creates peace of mind so travellers and partners can book, host, and travel with confidence. In this role you will be part of the team building a portfolio of zero to one innovative insurance and fintech products, creating differentiation for our brands. You will lead our new Vrbo host protection program and drive host protection experience optimization. In this role, you will: Own end to end own the strategy, roadmap, and delivery of products and experiences that protect hosts' property and revenue while simplifying guest experiences and improving marketplace trust. Build a best in class host protection experience: simplify choice, improve discoverability, and reduce cognitive load through clear value proposition and AI driven personalized recommendations. Translate strategy into clear product requirements, enabling dependencies management and planning across complex, multi team product development. Collaborate with suppliers and internal cross functional peers (e.g. engineering, design, data science, commercial, etc.) to deliver customer centric products and experiences. Influence at all levels-align stakeholders, drive decisions in ambiguity, and communicate clearly with distinct audiences from execs to engineers. Minimum Qualifications: 6+ years of product management experience shipping and scaling customer facing products. Bachelor's or Master's degree in business, economics, engineering, data science or a related field; or equivalent related professional experience. Proven track record owning strategy, roadmap, and Go to Market for zero to one and growth stage products with measurable business impact. Demonstrated data fluency, including defining metrics, designing experiments, interpreting results, and using insights to make trade offs. Familiarity with ML/AI powered products and responsible AI practices. Preferred Qualifications: Experience in marketplace, fintech/insurtech, or e commerce. Technical acumen to partner with engineering on APIs, integrations, architecture trade offs, and platform constraints. Experience integrating third party suppliers. Comfort with analytics tools and/or SQL. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Mar 02, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. The Product Team creates high-quality end to end experiences for travelers, partners, and Expedia Group. Our focus on customer centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company. InsurTech Product team creates peace of mind so travellers and partners can book, host, and travel with confidence. In this role you will be part of the team building a portfolio of zero to one innovative insurance and fintech products, creating differentiation for our brands. You will lead our new Vrbo host protection program and drive host protection experience optimization. In this role, you will: Own end to end own the strategy, roadmap, and delivery of products and experiences that protect hosts' property and revenue while simplifying guest experiences and improving marketplace trust. Build a best in class host protection experience: simplify choice, improve discoverability, and reduce cognitive load through clear value proposition and AI driven personalized recommendations. Translate strategy into clear product requirements, enabling dependencies management and planning across complex, multi team product development. Collaborate with suppliers and internal cross functional peers (e.g. engineering, design, data science, commercial, etc.) to deliver customer centric products and experiences. Influence at all levels-align stakeholders, drive decisions in ambiguity, and communicate clearly with distinct audiences from execs to engineers. Minimum Qualifications: 6+ years of product management experience shipping and scaling customer facing products. Bachelor's or Master's degree in business, economics, engineering, data science or a related field; or equivalent related professional experience. Proven track record owning strategy, roadmap, and Go to Market for zero to one and growth stage products with measurable business impact. Demonstrated data fluency, including defining metrics, designing experiments, interpreting results, and using insights to make trade offs. Familiarity with ML/AI powered products and responsible AI practices. Preferred Qualifications: Experience in marketplace, fintech/insurtech, or e commerce. Technical acumen to partner with engineering on APIs, integrations, architecture trade offs, and platform constraints. Experience integrating third party suppliers. Comfort with analytics tools and/or SQL. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Mar 01, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Internal Sales & Marketing Executive - Transport & Logistics Location: Redditch Salary: £32,000 - £35,0000 Our client, a leading business within the transport, haulage and European freight forwarding sector, has continued to grow its service offering over the years. Their operations now span UK distribution, pallet network services, warehousing and storage solutions, as well as global air and sea freight. They are now looking to appoint an energetic Internal Sales & Marketing Executive to join their team based in Redditch. Working closely with the Sales Manager, this role will support both commercial activity and customer engagement across the business. Key Responsibilities Content & Brand Development Create marketing content that reflects the organisation's brand and values Assist with producing sales materials, presentations and promotional assets Market & Competitor Insight Research industry trends and competitor activity to identify areas for growth Collect and interpret customer feedback to aid product positioning Prepare reports that support strategic planning and commercial decisions Digital Marketing Oversee social media activity and help expand online visibility Monitor digital performance metrics and compile regular updates Lead Generation & Sales Support Generate new business opportunities through targeted campaigns Provide the sales team with relevant marketing resources and data Support follow up activity through email campaigns and lead nurturing Customer Communications Create and distribute newsletters, updates and customer focused material Contribute to initiatives that enhance customer loyalty and retention Handle marketing-related enquiries in a timely, professional manner Administration & Coordination Maintain CRM and marketing databases Liaise with external agencies, suppliers and creative partners Assist with managing marketing budgets, invoicing and schedules Package & Benefits Salary: £32,000-£35,000 (depending on experience) Hours: Monday-Friday, 9am-5pm Holiday: 20 days plus Bank Holidays Attendance Bonus: £200 per quarter Pension scheme How to Apply If you're a motivated sales administration professional looking to take the next step in your career within a dynamic transport and logistics environment, we'd love to hear from you. Please submit your CV or get in touch with Jack at Four Squared Recruitment for a confidential discussion about the role.
Feb 28, 2026
Full time
Internal Sales & Marketing Executive - Transport & Logistics Location: Redditch Salary: £32,000 - £35,0000 Our client, a leading business within the transport, haulage and European freight forwarding sector, has continued to grow its service offering over the years. Their operations now span UK distribution, pallet network services, warehousing and storage solutions, as well as global air and sea freight. They are now looking to appoint an energetic Internal Sales & Marketing Executive to join their team based in Redditch. Working closely with the Sales Manager, this role will support both commercial activity and customer engagement across the business. Key Responsibilities Content & Brand Development Create marketing content that reflects the organisation's brand and values Assist with producing sales materials, presentations and promotional assets Market & Competitor Insight Research industry trends and competitor activity to identify areas for growth Collect and interpret customer feedback to aid product positioning Prepare reports that support strategic planning and commercial decisions Digital Marketing Oversee social media activity and help expand online visibility Monitor digital performance metrics and compile regular updates Lead Generation & Sales Support Generate new business opportunities through targeted campaigns Provide the sales team with relevant marketing resources and data Support follow up activity through email campaigns and lead nurturing Customer Communications Create and distribute newsletters, updates and customer focused material Contribute to initiatives that enhance customer loyalty and retention Handle marketing-related enquiries in a timely, professional manner Administration & Coordination Maintain CRM and marketing databases Liaise with external agencies, suppliers and creative partners Assist with managing marketing budgets, invoicing and schedules Package & Benefits Salary: £32,000-£35,000 (depending on experience) Hours: Monday-Friday, 9am-5pm Holiday: 20 days plus Bank Holidays Attendance Bonus: £200 per quarter Pension scheme How to Apply If you're a motivated sales administration professional looking to take the next step in your career within a dynamic transport and logistics environment, we'd love to hear from you. Please submit your CV or get in touch with Jack at Four Squared Recruitment for a confidential discussion about the role.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self-Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self-serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data-driven, highly cross functional world-class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day-to-day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross-functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions Educate and drive engagement of our Self-Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co-creating potential triggers and offers with marketing and strategy support Advocate for your customer and represent their voice inside of Airwallex Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross-selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast-growing tech startup or financial services business Strong verbal and written communication skills in English Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets A strong ability to thrive in a fast-paced, dynamic environment is essential, and previous experience with a high-growth or globally distributed startup is highly beneficial Bachelor's degree or equivalent Proactive, self starter and independent to manage and prioritise own book of business Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Feb 28, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self-Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self-serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data-driven, highly cross functional world-class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day-to-day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross-functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions Educate and drive engagement of our Self-Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co-creating potential triggers and offers with marketing and strategy support Advocate for your customer and represent their voice inside of Airwallex Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross-selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast-growing tech startup or financial services business Strong verbal and written communication skills in English Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets A strong ability to thrive in a fast-paced, dynamic environment is essential, and previous experience with a high-growth or globally distributed startup is highly beneficial Bachelor's degree or equivalent Proactive, self starter and independent to manage and prioritise own book of business Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
About Deepki Founded in 2014, Deepki is the leading SaaS solution for sustainability in the real estate sector. We help commercial real estate players achieve their sustainability goals through an innovative software platform combined with expert services. Deepki's platform enables data-driven decision-making, driving both climate impact and operational performance across real estate portfolios. Our brand is built on three core values: Trust, Care & Act, which guide our relationships, the way we operate, and the impact we seek to create. We are committed to helping our clients succeed by providing them with reliable data, engaged teams, and actionable insights - all key drivers of sustainable change. We are looking for a Customer Success Manager (F/M/X) to join the UK Client team, on a permanent contract based in London. Missions The Customer Success Manager at Deepki will take charge of managing and supporting our customers in the deployment of our SaaS software solution. Ensure the retention and satisfaction of the customers in your portfolio : Project management during the initial implementation phase of the customer platform Configuration of the Deepki business application according to the customer's needs Analysis of customer data and drafting of deliverables (reporting, analyses, regular client meetings, energy balances, etc.) Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty Providing expertise as sustainability expert Supporting our clients' sustainability management, for example in the context of the application of UK or European regulations and reporting (e.g., EU-Taxonomy, SFDR, CSRD, GRESB) Accompanying our clients in their decarbonization journey through analysis (CRREM) and action planning (CapEx planning) Identification and mitigation of climate risks and emerging sustainability challenges like biodiversity Supporting internal operational excellence projects for the team Improving internal processes and the level of services provided by the team Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team Profile ESSENTIAL SKILLS AND COMPETENCES Project management of multiple accounts at the same time Management of large data sets and quantitative data analysis (Excel) Understanding of SaaS solutions and basic knowledge of software engineering Sense of customer contact, ideally B2B NICE TO HAVE SKILLS Experience in SaaS Experience in Sustainability and climate change management Experience in the real estate industry Other languages Recruitment process HR interview Interview with the direct manager (N+1) Interview with the N+2 Your working environment Why join Deepki? Deepki's teams are dedicated to making an impact by harnessing data to transform the world's most carbon-intensive industry into a force for good for the planet, and creating virtuous real estate. They embody our four core values: drive, commitment, righteousness and goodwill, which represent a fundamental element of life at Deepki. Our employees are at the heart of everything we do, and we strive to provide a comfortable environment where they can flourish. Remote working days - hybrid model 25 Days Leave + Public Holidays Health & Dental Insurance (from Day 1) Income Protection and Life Cover Pension from day 1 Enhanced maternity and paternity leave Onboarding & Advanced Training in Paris In-house training International environment Access to a language learning platform Dynamic and passionate ecosystem where everyone's initiatives have their place Central London Office Learn more about Deepki Locations: Amsterdam, Berlin, Copenhagen, London, Madrid, Milan, New York, Paris, Seattle, Sydney, Singapore, Zurich Clients: 600+ Users: 70,000+ Countries: 90+ Connectors: 7,300+ Deepki's motto: "We say what we do & we do what we say!" Deepki is an equal opportunity employer. We do not discriminate based on ethnicity, religion, gender (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, national origin, non-disqualifying physical or mental disability, or any other protected characteristic under applicable law. Employment decisions are made based on qualifications, passion, merit, and business needs. We are committed to considering all reasonable accommodation requests for individuals with disabilities to ensure an accessible and inclusive work environment. Deepki:
Feb 28, 2026
Full time
About Deepki Founded in 2014, Deepki is the leading SaaS solution for sustainability in the real estate sector. We help commercial real estate players achieve their sustainability goals through an innovative software platform combined with expert services. Deepki's platform enables data-driven decision-making, driving both climate impact and operational performance across real estate portfolios. Our brand is built on three core values: Trust, Care & Act, which guide our relationships, the way we operate, and the impact we seek to create. We are committed to helping our clients succeed by providing them with reliable data, engaged teams, and actionable insights - all key drivers of sustainable change. We are looking for a Customer Success Manager (F/M/X) to join the UK Client team, on a permanent contract based in London. Missions The Customer Success Manager at Deepki will take charge of managing and supporting our customers in the deployment of our SaaS software solution. Ensure the retention and satisfaction of the customers in your portfolio : Project management during the initial implementation phase of the customer platform Configuration of the Deepki business application according to the customer's needs Analysis of customer data and drafting of deliverables (reporting, analyses, regular client meetings, energy balances, etc.) Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty Providing expertise as sustainability expert Supporting our clients' sustainability management, for example in the context of the application of UK or European regulations and reporting (e.g., EU-Taxonomy, SFDR, CSRD, GRESB) Accompanying our clients in their decarbonization journey through analysis (CRREM) and action planning (CapEx planning) Identification and mitigation of climate risks and emerging sustainability challenges like biodiversity Supporting internal operational excellence projects for the team Improving internal processes and the level of services provided by the team Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team Profile ESSENTIAL SKILLS AND COMPETENCES Project management of multiple accounts at the same time Management of large data sets and quantitative data analysis (Excel) Understanding of SaaS solutions and basic knowledge of software engineering Sense of customer contact, ideally B2B NICE TO HAVE SKILLS Experience in SaaS Experience in Sustainability and climate change management Experience in the real estate industry Other languages Recruitment process HR interview Interview with the direct manager (N+1) Interview with the N+2 Your working environment Why join Deepki? Deepki's teams are dedicated to making an impact by harnessing data to transform the world's most carbon-intensive industry into a force for good for the planet, and creating virtuous real estate. They embody our four core values: drive, commitment, righteousness and goodwill, which represent a fundamental element of life at Deepki. Our employees are at the heart of everything we do, and we strive to provide a comfortable environment where they can flourish. Remote working days - hybrid model 25 Days Leave + Public Holidays Health & Dental Insurance (from Day 1) Income Protection and Life Cover Pension from day 1 Enhanced maternity and paternity leave Onboarding & Advanced Training in Paris In-house training International environment Access to a language learning platform Dynamic and passionate ecosystem where everyone's initiatives have their place Central London Office Learn more about Deepki Locations: Amsterdam, Berlin, Copenhagen, London, Madrid, Milan, New York, Paris, Seattle, Sydney, Singapore, Zurich Clients: 600+ Users: 70,000+ Countries: 90+ Connectors: 7,300+ Deepki's motto: "We say what we do & we do what we say!" Deepki is an equal opportunity employer. We do not discriminate based on ethnicity, religion, gender (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, national origin, non-disqualifying physical or mental disability, or any other protected characteristic under applicable law. Employment decisions are made based on qualifications, passion, merit, and business needs. We are committed to considering all reasonable accommodation requests for individuals with disabilities to ensure an accessible and inclusive work environment. Deepki:
About clearer.io At clearer.io, we're reimagining eCommerce by enhancing search, discovery and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower partners with tools that streamline operations, build trust and drive sustainable growth. We're not just building technology - we're shaping the future of online retail. By delivering solutions that inspire confidence and real results, we help businesses cut through the clutter and focus on what truly matters. Here, innovation meets real impact. You'll join a global team spanning the UK, Europe, the US and APAC - collaborating across borders, sharing ideas and moving fast. We invest in ongoing training and development, value curiosity and initiative, and create opportunities to travel, meet partners and represent clearer.io on the ground. Our Partner Ecosystem sits at the heart of our success. We work with world class agencies and technology partners who deliver Clearer.io's solutions to merchants across the globe - together creating measurable value and growth. Your impact As partner success manager for the UK & Ireland, you'll help our partners unlock the full potential of the clearer.io suite. You'll act as a trusted advisor - enabling partners to confidently position, sell and implement our solutions. You'll identify growth opportunities, strengthen relationships and drive measurable commercial impact across your region. Reporting to the Director of Partnerships, EMEA & UK, you'll collaborate with sales, marketing and product to maximise adoption, referrals and partner generated revenue. What you'll do Build strong, strategic relationships across our UK & IE partner network Keep our partnership community actively engaged and referring the clearer suite to clients Enable partners to confidently sell and implement the full clearer.io suite Deliver engaging product demos, training sessions and ongoing enablement Identify cross sell and upsell opportunities across our apps Support partners from onboarding through to growth and renewal Track performance, referrals and MRR contribution, maintaining accurate CRM data Share insights and market feedback with internal teams Provide quarterly partner performance updates and progression plans Represent clearer.io at partner meetings and industry events What you'll bring 3 5 years' experience in partnerships, partner success, channel sales or a commercial SaaS role A strong understanding of eCommerce, digital marketing or retail technology Commercial awareness - balancing relationship management with revenue outcomes Confidence delivering product demos and simplifying technical conceptsHighly organised, detail oriented and proactive in a fast moving environment Collaborative mindset and genuine passion for helping partners grow Bonus points for Experience working with or within eCommerce agencies Familiarity with review platforms, personalisation, search, loyalty or engagement tools Passion for SaaS, tech innovation and continuous learning Why clearer.io We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do. Customers at the heart: We obsess over their needs so we can grow together Purposeful progress: We don't settle. We take initiative and embrace bold thinking Endless innovation: We refine, improve, and take meaningful action Always open: We build trust through transparency and global collaboration Clear Benefits Private Medical Insurance
Feb 28, 2026
Full time
About clearer.io At clearer.io, we're reimagining eCommerce by enhancing search, discovery and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower partners with tools that streamline operations, build trust and drive sustainable growth. We're not just building technology - we're shaping the future of online retail. By delivering solutions that inspire confidence and real results, we help businesses cut through the clutter and focus on what truly matters. Here, innovation meets real impact. You'll join a global team spanning the UK, Europe, the US and APAC - collaborating across borders, sharing ideas and moving fast. We invest in ongoing training and development, value curiosity and initiative, and create opportunities to travel, meet partners and represent clearer.io on the ground. Our Partner Ecosystem sits at the heart of our success. We work with world class agencies and technology partners who deliver Clearer.io's solutions to merchants across the globe - together creating measurable value and growth. Your impact As partner success manager for the UK & Ireland, you'll help our partners unlock the full potential of the clearer.io suite. You'll act as a trusted advisor - enabling partners to confidently position, sell and implement our solutions. You'll identify growth opportunities, strengthen relationships and drive measurable commercial impact across your region. Reporting to the Director of Partnerships, EMEA & UK, you'll collaborate with sales, marketing and product to maximise adoption, referrals and partner generated revenue. What you'll do Build strong, strategic relationships across our UK & IE partner network Keep our partnership community actively engaged and referring the clearer suite to clients Enable partners to confidently sell and implement the full clearer.io suite Deliver engaging product demos, training sessions and ongoing enablement Identify cross sell and upsell opportunities across our apps Support partners from onboarding through to growth and renewal Track performance, referrals and MRR contribution, maintaining accurate CRM data Share insights and market feedback with internal teams Provide quarterly partner performance updates and progression plans Represent clearer.io at partner meetings and industry events What you'll bring 3 5 years' experience in partnerships, partner success, channel sales or a commercial SaaS role A strong understanding of eCommerce, digital marketing or retail technology Commercial awareness - balancing relationship management with revenue outcomes Confidence delivering product demos and simplifying technical conceptsHighly organised, detail oriented and proactive in a fast moving environment Collaborative mindset and genuine passion for helping partners grow Bonus points for Experience working with or within eCommerce agencies Familiarity with review platforms, personalisation, search, loyalty or engagement tools Passion for SaaS, tech innovation and continuous learning Why clearer.io We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do. Customers at the heart: We obsess over their needs so we can grow together Purposeful progress: We don't settle. We take initiative and embrace bold thinking Endless innovation: We refine, improve, and take meaningful action Always open: We build trust through transparency and global collaboration Clear Benefits Private Medical Insurance
Overview We'reexpanding our B2B capabilities across the UK and investing for sustained growth. We combine the power of Screwfix's scale, supplychainand digital platforms with tailored B2B propositions,pricingand service models. Our ambition is to make B2B buying fast,simpleand reliable, removing friction through seamless digital journeys, dependableavailabilityand service that customers can rely on. There's real momentum behind our national B2B growth, and this role puts you right at the centre of it. As our B2B Senior National Account Manager, you'll take ownership of high value accounts, shaping partnerships, leading tender activity and building strategic plans that drive growth, loyalty and long term profitability. You'll balance deep engagement with existing customers while spotting new commercial opportunities, working across Sales, Category, Commercial Operations and regional teams to ensure national priorities land seamlessly on the ground. With regular input into priorities and performance alongside your Senior Manager, you'll have genuine ownership and influence. Beyond managing your portfolio, you'll help expand our national footprint, supporting regional hubs, securing long term agreements and strengthening strategic partnerships. You'll keep CRM data sharp, maintain a strong pipeline and champion key programmes like PiPo, the App and CRM to drive share of wallet and stronger customer outcomes. This is a high visibility role where you'll solve challenges at pace, influence key commercial decisions and build strong senior credibility within a fast-growing B2B function. What's in it for you? Discretionary performance related bonus offering OTE of 70% of salary. Company car 33 days' holiday (including bank holidays, 5 of which can be taken flexibly Flexible start and end times around core working hours Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle Up to 14% employer pension contributions Life cover up to 4x your salary Health cash plan and discounted gym memberships (up to 25% savings) 20% discount at Screwfix and B&Q Responsibilities Strategic Account Management Manage and build a portfolio of key strategic national accounts, developing and maintaining account plans that drive growth, retention, and profitability. Develop and execute strategic account plans aligned with overall business objectives and national priorities. Lead and support tender activity across strategic national accounts, working with internal teams to coordinate robust, commercially aligned submissions. Build and strengthen relationships with senior stakeholders across customer organisations and internal teams to support long-term partnership success. Work closely with the Senior Manager to review, discuss, and agree regional priorities and performance targets. Balance engagement, analysis, and review of both existing and new accounts to ensure progress across key priority areas. Collaborate effectively across teams, ensuring alignment between national and regional activity and maintaining a consistent customer experience Regional Support Attend top regional hubs nationally to support Regional Account Managers and ensure alignment with national strategies. Act as a liaison between national and regional teams to deliver a consistent customer experience. New Business Development Identify and secure new business opportunities within the national account space. Support negotiations for long-term agreements and strategic partnerships, within agreed frameworks. Operational Excellence Drive internal stakeholder engagement to support initiatives that drive growth in share of wallet across key accounts, and deliver on strategic programs including PiPo, App, CRM, and other business-critical initiatives Ensure compliance with commercial frameworks, pricing structures, and governance processes Maintain accurate CRM records and provide regular reporting on account performance and pipeline Attend internal meetings as required, either in the field or Head Office Escalate and or discuss key challenges and proposed solutions with Senior Manager, as to ensure any key risks/challenges/blockers are managed and resolved. Share market insight and good practice with Line Manager and peers, as to support business growth and continuous improvement Qualifications Proven experience in managing strategic accounts within a B2B environment Strong relationship building and negotiation skills Commercial acumen and ability to develop strategic account plans Excellent organisational skills with the ability to manage multiple priorities Proficient in CRM systems and Microsoft Office Suite At Screwfix, Your Wellbeing Comes First: Financial wellbeing Wagestream access to track earnings and save Access to the Kingfisher Share Scheme Colleague support fund Exclusive offers and discounts via our Hapi app Cycle-to-work scheme and savings on bikes Every day benefits Career progression and development programmes Coaching and mentoring to help you thrive Access to wellbeing resourcing including PepTalk Support networks available Recruitment Process We review applications on an individual basis, and if we feel you would be a good fit we'll invite you for a call or Teams video for an informal chat about the role, and to see if we're a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have. We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you. Sustainability at Screwfix We're committed to building a better future for our community and our planet. That's why we're doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We're on a mission to put sustainability at the forefront of everything we do. Join us. We've worked hard to create a culture of inclusivity and genuine community. We're a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you'll be listened to, encouraged, and given the tools and training you need to get ahead. You'll always know where you are with us. We're open. We're fair. And we believe in opportunities for everyone. Please let us know at if you need any additional support or adjustments when it comes to your application. NO AGENCIES PLEASE
Feb 25, 2026
Full time
Overview We'reexpanding our B2B capabilities across the UK and investing for sustained growth. We combine the power of Screwfix's scale, supplychainand digital platforms with tailored B2B propositions,pricingand service models. Our ambition is to make B2B buying fast,simpleand reliable, removing friction through seamless digital journeys, dependableavailabilityand service that customers can rely on. There's real momentum behind our national B2B growth, and this role puts you right at the centre of it. As our B2B Senior National Account Manager, you'll take ownership of high value accounts, shaping partnerships, leading tender activity and building strategic plans that drive growth, loyalty and long term profitability. You'll balance deep engagement with existing customers while spotting new commercial opportunities, working across Sales, Category, Commercial Operations and regional teams to ensure national priorities land seamlessly on the ground. With regular input into priorities and performance alongside your Senior Manager, you'll have genuine ownership and influence. Beyond managing your portfolio, you'll help expand our national footprint, supporting regional hubs, securing long term agreements and strengthening strategic partnerships. You'll keep CRM data sharp, maintain a strong pipeline and champion key programmes like PiPo, the App and CRM to drive share of wallet and stronger customer outcomes. This is a high visibility role where you'll solve challenges at pace, influence key commercial decisions and build strong senior credibility within a fast-growing B2B function. What's in it for you? Discretionary performance related bonus offering OTE of 70% of salary. Company car 33 days' holiday (including bank holidays, 5 of which can be taken flexibly Flexible start and end times around core working hours Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle Up to 14% employer pension contributions Life cover up to 4x your salary Health cash plan and discounted gym memberships (up to 25% savings) 20% discount at Screwfix and B&Q Responsibilities Strategic Account Management Manage and build a portfolio of key strategic national accounts, developing and maintaining account plans that drive growth, retention, and profitability. Develop and execute strategic account plans aligned with overall business objectives and national priorities. Lead and support tender activity across strategic national accounts, working with internal teams to coordinate robust, commercially aligned submissions. Build and strengthen relationships with senior stakeholders across customer organisations and internal teams to support long-term partnership success. Work closely with the Senior Manager to review, discuss, and agree regional priorities and performance targets. Balance engagement, analysis, and review of both existing and new accounts to ensure progress across key priority areas. Collaborate effectively across teams, ensuring alignment between national and regional activity and maintaining a consistent customer experience Regional Support Attend top regional hubs nationally to support Regional Account Managers and ensure alignment with national strategies. Act as a liaison between national and regional teams to deliver a consistent customer experience. New Business Development Identify and secure new business opportunities within the national account space. Support negotiations for long-term agreements and strategic partnerships, within agreed frameworks. Operational Excellence Drive internal stakeholder engagement to support initiatives that drive growth in share of wallet across key accounts, and deliver on strategic programs including PiPo, App, CRM, and other business-critical initiatives Ensure compliance with commercial frameworks, pricing structures, and governance processes Maintain accurate CRM records and provide regular reporting on account performance and pipeline Attend internal meetings as required, either in the field or Head Office Escalate and or discuss key challenges and proposed solutions with Senior Manager, as to ensure any key risks/challenges/blockers are managed and resolved. Share market insight and good practice with Line Manager and peers, as to support business growth and continuous improvement Qualifications Proven experience in managing strategic accounts within a B2B environment Strong relationship building and negotiation skills Commercial acumen and ability to develop strategic account plans Excellent organisational skills with the ability to manage multiple priorities Proficient in CRM systems and Microsoft Office Suite At Screwfix, Your Wellbeing Comes First: Financial wellbeing Wagestream access to track earnings and save Access to the Kingfisher Share Scheme Colleague support fund Exclusive offers and discounts via our Hapi app Cycle-to-work scheme and savings on bikes Every day benefits Career progression and development programmes Coaching and mentoring to help you thrive Access to wellbeing resourcing including PepTalk Support networks available Recruitment Process We review applications on an individual basis, and if we feel you would be a good fit we'll invite you for a call or Teams video for an informal chat about the role, and to see if we're a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have. We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you. Sustainability at Screwfix We're committed to building a better future for our community and our planet. That's why we're doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We're on a mission to put sustainability at the forefront of everything we do. Join us. We've worked hard to create a culture of inclusivity and genuine community. We're a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you'll be listened to, encouraged, and given the tools and training you need to get ahead. You'll always know where you are with us. We're open. We're fair. And we believe in opportunities for everyone. Please let us know at if you need any additional support or adjustments when it comes to your application. NO AGENCIES PLEASE
Overview We're looking for a dynamic Transformation Analyst to join our team. This is a broad role with significant influence over the strategic direction of the company, responsible for enhancing understanding, decision-making, and execution across key areas of the business and operations. As the company undergoes rapid growth and expansion, this high impact role will support and lead transformation initiatives within a unit focused on Change and Transformation. These include driving adoption of mission critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies. You will work on cutting edge technology with leaders across the business. The role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product, or Technology. The role supports the Transformation Director and requires close collaboration with senior leadership, including Cleveland executives, to analyse existing processes and identify opportunities to drive efficiency through enhanced output or automation. You will help drive complex transformation projects from inception to completion-defining scope, coordinating cross functional teams, managing timelines and budgets, and delivering measurable outcomes aligned to strategic objectives with clear ROI tracking. You will likely contribute to projects that leverage generative AI to integrate, automate, and enhance business processes, from transforming member engagement to developing agentic frameworks that enable departments to operate more efficiently, or designing and launching new service channels. Key Responsibilities Assist on end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress. Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment. Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact. Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary. Analytics, reporting and instrumenting the business: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data-driven decisions by managers and Ten leaders Operational analysis: understanding workforce operational processes, and identify areas of optimisation opportunities, understanding profitability across different geographies, channels, or propositions, to better drive operational efficiencies and improvements. Skills & Qualifications Bachelor's degree in Engineering, Mathematics, Computer Science, or a related field. 2+ years of professional experience within a professional services environment (e.g., management consulting, investment banking, or an accounting firm). Proven experience delivering process or performance improvement initiatives, with working knowledge of methodologies such as Six Sigma, Lean, or similar frameworks. Recent hands-on experience with some of the following tools and technologies: Data Visualization: Tableau, Power BI, QlikView, Looker Data Transformation & Querying: SQL, M Code, DAX, or similar Automation Languages: Python, Java, C#, R, or similar Automation Tools: Power Automate, UiPath, Blue Prism, Alteryx, Zapier Workflow Automation / Scripting: VBA, Shell Scripting, JavaScript Experience managing or contributing to multiple projects simultaneously, ensuring timely and high-quality delivery. Strong analytical and problem-solving capabilities. Excellent interpersonal and communication skills, with the ability to collaborate effectively across cross-functional teams and influence stakeholders. Guidelines for Hybrid/Home Office option Please note that this role operates on a hybrid working model, with a minimum of 2 days per week in the office. Regular in-office presence is important to support collaboration, team connection, and effective cross-functional working. For this reason, the hybrid arrangement is a core requirement of the role. A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be complete Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you A competitive salary depending on experience, plus a performance-based bonus. Hybrid working. You can combine working from home and working from the office. Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Remote Working Holidays - possibilities to Travel and Work anywhere in the world! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Who We Are Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America and Westpac. As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis. Looking ahead Deliver a world-class member experience Invest in technology Expand contracts with new and existing clients Establish a foothold in new markets by leveraging its market-leading service proposition For more information, please watch Ten's Growth Engine Video Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. "Tenworkswithasmallpreferredsupplierlistofrecruitmentagenciesonly.Pleasenotewearenotacceptinganyfurtherrecruitmentagenciesatthistime.TenGroupisnotresponsibleforanyfeesrelatedtounsolicitedresumes."
Feb 24, 2026
Full time
Overview We're looking for a dynamic Transformation Analyst to join our team. This is a broad role with significant influence over the strategic direction of the company, responsible for enhancing understanding, decision-making, and execution across key areas of the business and operations. As the company undergoes rapid growth and expansion, this high impact role will support and lead transformation initiatives within a unit focused on Change and Transformation. These include driving adoption of mission critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies. You will work on cutting edge technology with leaders across the business. The role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product, or Technology. The role supports the Transformation Director and requires close collaboration with senior leadership, including Cleveland executives, to analyse existing processes and identify opportunities to drive efficiency through enhanced output or automation. You will help drive complex transformation projects from inception to completion-defining scope, coordinating cross functional teams, managing timelines and budgets, and delivering measurable outcomes aligned to strategic objectives with clear ROI tracking. You will likely contribute to projects that leverage generative AI to integrate, automate, and enhance business processes, from transforming member engagement to developing agentic frameworks that enable departments to operate more efficiently, or designing and launching new service channels. Key Responsibilities Assist on end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress. Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment. Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact. Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary. Analytics, reporting and instrumenting the business: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data-driven decisions by managers and Ten leaders Operational analysis: understanding workforce operational processes, and identify areas of optimisation opportunities, understanding profitability across different geographies, channels, or propositions, to better drive operational efficiencies and improvements. Skills & Qualifications Bachelor's degree in Engineering, Mathematics, Computer Science, or a related field. 2+ years of professional experience within a professional services environment (e.g., management consulting, investment banking, or an accounting firm). Proven experience delivering process or performance improvement initiatives, with working knowledge of methodologies such as Six Sigma, Lean, or similar frameworks. Recent hands-on experience with some of the following tools and technologies: Data Visualization: Tableau, Power BI, QlikView, Looker Data Transformation & Querying: SQL, M Code, DAX, or similar Automation Languages: Python, Java, C#, R, or similar Automation Tools: Power Automate, UiPath, Blue Prism, Alteryx, Zapier Workflow Automation / Scripting: VBA, Shell Scripting, JavaScript Experience managing or contributing to multiple projects simultaneously, ensuring timely and high-quality delivery. Strong analytical and problem-solving capabilities. Excellent interpersonal and communication skills, with the ability to collaborate effectively across cross-functional teams and influence stakeholders. Guidelines for Hybrid/Home Office option Please note that this role operates on a hybrid working model, with a minimum of 2 days per week in the office. Regular in-office presence is important to support collaboration, team connection, and effective cross-functional working. For this reason, the hybrid arrangement is a core requirement of the role. A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be complete Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you A competitive salary depending on experience, plus a performance-based bonus. Hybrid working. You can combine working from home and working from the office. Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Remote Working Holidays - possibilities to Travel and Work anywhere in the world! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Who We Are Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America and Westpac. As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis. Looking ahead Deliver a world-class member experience Invest in technology Expand contracts with new and existing clients Establish a foothold in new markets by leveraging its market-leading service proposition For more information, please watch Ten's Growth Engine Video Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. "Tenworkswithasmallpreferredsupplierlistofrecruitmentagenciesonly.Pleasenotewearenotacceptinganyfurtherrecruitmentagenciesatthistime.TenGroupisnotresponsibleforanyfeesrelatedtounsolicitedresumes."
Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.
Feb 22, 2026
Full time
Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.
Are you an experienced CRM, Email Marketing or Lifecycle Marketing professional looking for an exciting new challenge? Our innovative e-commerce client is looking for a talented CRM Manager to shape their customer engagement strategy. This permanent opportunity, based in North Lanarkshire, offers the chance to shape lifecycle marketing, optimise automation, and directly influence growth, retention, and customer loyalty within a fast-moving brand. What you will get in your new role A competitive salary of 35,000 per annum. Hybrid working, 2 days per week in the office Company pension Employee discount Free on-site parking Responsibilities in your new role as CRM Manager As CRM Manager, you'll lead customer retention and engagement by owning and evolving the CRM roadmap in like with key trading periods, You'll plan and deliver high-performing email campaigns, build and optimse advanced Klaviyo flows, and create targeted customer segments to drive personlised communication across the lifecycle. You'll design on-brand email content, track and report on key metrics, and use data-driven insights to continiously test and improve results, and while ensuring best-practice data management and full GDPR compliance. Your personality, experience and qualifications We're looking for someone with at least 2+ years experience in a CRM, lifecycle, or email marketing role, ideally within e-commerce or retail. You'll have strong hands-on experience with platforms such as Klaviyo, particularly in building and optimising complex automated flows that drive engagement and revenue. Experience designing emails in Figma or Adobe is highly desirable, along with confidence working within structured email design systems. You'll bring a strong commercial and analytical mindset, with a solid understanding of lifecycle marketing, retention strategy, A/B testing, and revenue optimisation. Excellent written communication skills are essential, with the ability to adapt tone of voice for different audiences. An interest in gardening would be a bonus, but not essential, what matters most is curiosity and a willingness to learn the product inside out. If you're ready to make a significant impact and grow with an innovative company, apply today! Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Feb 12, 2026
Full time
Are you an experienced CRM, Email Marketing or Lifecycle Marketing professional looking for an exciting new challenge? Our innovative e-commerce client is looking for a talented CRM Manager to shape their customer engagement strategy. This permanent opportunity, based in North Lanarkshire, offers the chance to shape lifecycle marketing, optimise automation, and directly influence growth, retention, and customer loyalty within a fast-moving brand. What you will get in your new role A competitive salary of 35,000 per annum. Hybrid working, 2 days per week in the office Company pension Employee discount Free on-site parking Responsibilities in your new role as CRM Manager As CRM Manager, you'll lead customer retention and engagement by owning and evolving the CRM roadmap in like with key trading periods, You'll plan and deliver high-performing email campaigns, build and optimse advanced Klaviyo flows, and create targeted customer segments to drive personlised communication across the lifecycle. You'll design on-brand email content, track and report on key metrics, and use data-driven insights to continiously test and improve results, and while ensuring best-practice data management and full GDPR compliance. Your personality, experience and qualifications We're looking for someone with at least 2+ years experience in a CRM, lifecycle, or email marketing role, ideally within e-commerce or retail. You'll have strong hands-on experience with platforms such as Klaviyo, particularly in building and optimising complex automated flows that drive engagement and revenue. Experience designing emails in Figma or Adobe is highly desirable, along with confidence working within structured email design systems. You'll bring a strong commercial and analytical mindset, with a solid understanding of lifecycle marketing, retention strategy, A/B testing, and revenue optimisation. Excellent written communication skills are essential, with the ability to adapt tone of voice for different audiences. An interest in gardening would be a bonus, but not essential, what matters most is curiosity and a willingness to learn the product inside out. If you're ready to make a significant impact and grow with an innovative company, apply today! Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
CRM Manager Who We Are We are a fast-growing Menswear brand with ecommerce, retail and wholesale channels. Known for our use of characterful fabrications, we are delivering something different to the menswear market. Due to our exciting growth, we are looking to strengthen our marketing team at our tight-knit head office team. The Role We're seeking a commercially minded, data-driven CRM Manager to own and evolve our customer retention strategy. This role will be central to driving ecommerce revenue growth by boosting repeat purchase rates, deepening customer engagement, and building loyalty across every customer touchpoint. You'll design and deliver our multi-year CRM roadmap, ensuring we builds stronger, longer-lasting relationships with our customers. From lifecycle automations to loyalty programs, VIP clienteling to multi-channel campaigns, you'll play a pivotal role in shaping how we engage with our audience. Permanent Full Time Hybrid 35 hours per week Hours 09:30 - 17:30 Competitive Salary & Perks including Staff Discount, Health Cash Plan, Summer Hours & Cycle to Work 26 Days Annual Leave + Bank Holidays Key Responsibilities 1. CRM Strategy & Roadmap Define and own our CRM roadmap across a 1-3 year horizon. Align CRM strategy with ecommerce, retail, and wholesale priorities. Act as the voice of the customer across the business. 2. Data & Insight Capture, enrich, and segment customer data (behavioural, transactional, lifestyle, demographic). Provide actionable insights to inform trade, product, and marketing decisions. Define and report on KPIs: repeat purchase rate, RFM, LTV, and loyalty. 3. Campaigns & Omnichannel CRM Lead multi-channel CRM campaigns across Email, and future touchpoints. Partner with creative teams to deliver personalised and impactful communications. Drive BAU campaigns (segmentation, A/B testing, optimisation) as well as brand storytelling moments. 4. Loyalty & Customer Experience Design and manage our loyalty program, with focus on engagement, LTV, and premiumisation. Develop VIP and clienteling strategies to nurture top-tier customers. Partner with retail teams to extend CRM beyond ecommerce into store experiences. 5. Automation & Personalisation Build advanced lifecycle journeys to optimise customer engagement. Use segmentation and predictive analytics to drive hyper-personalised communications. 6. Cross-Functional Influence Collaborate with brand, product, retail, customer service, logistics, and ecommerce teams. Share insights across the business to ensure customer-centric decision-making. Work closely with external agencies and technology partners. The Ideal Candidate 5+ years' experience in CRM, customer retention, or marketing automation. Proven experience in ecommerce or fast-paced retail, ideally fashion or lifestyle. Track record of increasing repeat purchase rates, LTV, and customer engagement through CRM. Experience designing loyalty programs and running VIP/clienteling activations. Strong technical skills: hands-on with ESP platforms (preferably Klaviyo), A/B testing, segmentation. Analytical thinker with experience in Google Analytics, CRM reporting, and database health monitoring. Comfortable with technical basics (HTML, SQL) to manage and optimise CRM execution. Strong communicator with ability to influence cross-functional stakeholders. Creative mindset with an understanding of design principles for customer communications. Passionate about menswear BH35469
Feb 11, 2026
Full time
CRM Manager Who We Are We are a fast-growing Menswear brand with ecommerce, retail and wholesale channels. Known for our use of characterful fabrications, we are delivering something different to the menswear market. Due to our exciting growth, we are looking to strengthen our marketing team at our tight-knit head office team. The Role We're seeking a commercially minded, data-driven CRM Manager to own and evolve our customer retention strategy. This role will be central to driving ecommerce revenue growth by boosting repeat purchase rates, deepening customer engagement, and building loyalty across every customer touchpoint. You'll design and deliver our multi-year CRM roadmap, ensuring we builds stronger, longer-lasting relationships with our customers. From lifecycle automations to loyalty programs, VIP clienteling to multi-channel campaigns, you'll play a pivotal role in shaping how we engage with our audience. Permanent Full Time Hybrid 35 hours per week Hours 09:30 - 17:30 Competitive Salary & Perks including Staff Discount, Health Cash Plan, Summer Hours & Cycle to Work 26 Days Annual Leave + Bank Holidays Key Responsibilities 1. CRM Strategy & Roadmap Define and own our CRM roadmap across a 1-3 year horizon. Align CRM strategy with ecommerce, retail, and wholesale priorities. Act as the voice of the customer across the business. 2. Data & Insight Capture, enrich, and segment customer data (behavioural, transactional, lifestyle, demographic). Provide actionable insights to inform trade, product, and marketing decisions. Define and report on KPIs: repeat purchase rate, RFM, LTV, and loyalty. 3. Campaigns & Omnichannel CRM Lead multi-channel CRM campaigns across Email, and future touchpoints. Partner with creative teams to deliver personalised and impactful communications. Drive BAU campaigns (segmentation, A/B testing, optimisation) as well as brand storytelling moments. 4. Loyalty & Customer Experience Design and manage our loyalty program, with focus on engagement, LTV, and premiumisation. Develop VIP and clienteling strategies to nurture top-tier customers. Partner with retail teams to extend CRM beyond ecommerce into store experiences. 5. Automation & Personalisation Build advanced lifecycle journeys to optimise customer engagement. Use segmentation and predictive analytics to drive hyper-personalised communications. 6. Cross-Functional Influence Collaborate with brand, product, retail, customer service, logistics, and ecommerce teams. Share insights across the business to ensure customer-centric decision-making. Work closely with external agencies and technology partners. The Ideal Candidate 5+ years' experience in CRM, customer retention, or marketing automation. Proven experience in ecommerce or fast-paced retail, ideally fashion or lifestyle. Track record of increasing repeat purchase rates, LTV, and customer engagement through CRM. Experience designing loyalty programs and running VIP/clienteling activations. Strong technical skills: hands-on with ESP platforms (preferably Klaviyo), A/B testing, segmentation. Analytical thinker with experience in Google Analytics, CRM reporting, and database health monitoring. Comfortable with technical basics (HTML, SQL) to manage and optimise CRM execution. Strong communicator with ability to influence cross-functional stakeholders. Creative mindset with an understanding of design principles for customer communications. Passionate about menswear BH35469
