OUTREACH
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Orgvue
Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world. Orgvue is used by the world's largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. We are looking for a driven Solution Consultant to join our sales team, who understands the technology's capability to optimise organisation design and workforce planning for prospects and customers. Role Solution Consultants are responsible for presenting the Orgvue platform and crucially, the value it can bring to our prospects and customers. They interact with the partner audience to execute the functional, technical, and business value aspects of the sales strategy. This includes developing appropriate solutions, building and delivering applicable product demonstrations, and establishing technical & SME relationships. Our Solution Consultants ideally require a background in the Orgvue platform, Enterprise Software broadly and its implementation, HRIS solutions (preferably) and/or SaaS full product lifecycles. Responsibilities Be the technical Subject Matter Expert (SME) of the Orgvue platform Work directly with enterprise companies, customers and consulting partners to learn about and document their major business challenges & pain points Credibly relate to this pain & demonstrate solutions to solve the audience's business problems Deliver sessions positioned to the audience appropriately, from C-Suite down to technical analysts. Closely partner with our Account Executives and Account Managers through direct customer interaction, driving confidence in our platform and removing all technical or workflow related objections throughout the sales cycle Alongside the Account Exec or Account Manager, build value based proposals for the customer or prospect, which highlights current challenges, paint a future vision and quantify the potential value Provide high level overview of product architecture, functionality, data requirements and integration with other enterprise applications (as required by the audience) Deliver functional and technical related responses to RFIs and RFP tenders whilst coordinate the wider business engagement Assist the sales team (AEs and AMs) with sales strategy for their pipeline Act as one of the principal sales liaisons with global consulting services, product engineering, and marketing departments in communicating market requirements and other pertinent information When required, establish Proof of Concept (POC)/pilot key success criteria (objectives, baseline metrics, goals, agenda, duration, etc.) and support the POC/pilot process. Promote team education, enablement and knowledge sharing Represent Orgvue at conferences, tradeshows and support marketing in the delivery of social content around our solution offerings Designing enterprise class solutions as a fully integrated SaaS solution Flexibility and willingness to travel, when required Keep up to date on relevant competitive solutions and engage with marketing on this when needed Understand and map client's HR tech landscape, to understand Orgvue's ability to solve the experienced pain in the business. 1 3+ years previous experience as a pre sales engineer, technical consultant, or similar, with proven track record in HR, Org Design or ERP software. Good understanding of the Workforce Planning space would be also advantageous. Experience in working in or alongside transformation activities across a business, either as a vendor or a customer Familiar expertise with SaaS or Cloud CRM solutions, preferably HR, finance or planning platforms Very strong verbal, written, presentation, & interpersonal communication skills Undergraduate degree in relevant subject (Engineering, Information Systems, Computer Science, Mathematics, etc.) or equivalent work experience Hybrid working 1 day a week in the London office Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day Subsidised Gym Membership Private Medical Insurance (including Dental and Vision) and Life Assurance 25 days holiday (increasing to 30 days at a rate of 1 extra day per year) Summer Fridays (half day Fridays for the months of July and August) Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3% Season ticket Loan Cycle to Work Scheme
Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world. Orgvue is used by the world's largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. We are looking for a driven Solution Consultant to join our sales team, who understands the technology's capability to optimise organisation design and workforce planning for prospects and customers. Role Solution Consultants are responsible for presenting the Orgvue platform and crucially, the value it can bring to our prospects and customers. They interact with the partner audience to execute the functional, technical, and business value aspects of the sales strategy. This includes developing appropriate solutions, building and delivering applicable product demonstrations, and establishing technical & SME relationships. Our Solution Consultants ideally require a background in the Orgvue platform, Enterprise Software broadly and its implementation, HRIS solutions (preferably) and/or SaaS full product lifecycles. Responsibilities Be the technical Subject Matter Expert (SME) of the Orgvue platform Work directly with enterprise companies, customers and consulting partners to learn about and document their major business challenges & pain points Credibly relate to this pain & demonstrate solutions to solve the audience's business problems Deliver sessions positioned to the audience appropriately, from C-Suite down to technical analysts. Closely partner with our Account Executives and Account Managers through direct customer interaction, driving confidence in our platform and removing all technical or workflow related objections throughout the sales cycle Alongside the Account Exec or Account Manager, build value based proposals for the customer or prospect, which highlights current challenges, paint a future vision and quantify the potential value Provide high level overview of product architecture, functionality, data requirements and integration with other enterprise applications (as required by the audience) Deliver functional and technical related responses to RFIs and RFP tenders whilst coordinate the wider business engagement Assist the sales team (AEs and AMs) with sales strategy for their pipeline Act as one of the principal sales liaisons with global consulting services, product engineering, and marketing departments in communicating market requirements and other pertinent information When required, establish Proof of Concept (POC)/pilot key success criteria (objectives, baseline metrics, goals, agenda, duration, etc.) and support the POC/pilot process. Promote team education, enablement and knowledge sharing Represent Orgvue at conferences, tradeshows and support marketing in the delivery of social content around our solution offerings Designing enterprise class solutions as a fully integrated SaaS solution Flexibility and willingness to travel, when required Keep up to date on relevant competitive solutions and engage with marketing on this when needed Understand and map client's HR tech landscape, to understand Orgvue's ability to solve the experienced pain in the business. 1 3+ years previous experience as a pre sales engineer, technical consultant, or similar, with proven track record in HR, Org Design or ERP software. Good understanding of the Workforce Planning space would be also advantageous. Experience in working in or alongside transformation activities across a business, either as a vendor or a customer Familiar expertise with SaaS or Cloud CRM solutions, preferably HR, finance or planning platforms Very strong verbal, written, presentation, & interpersonal communication skills Undergraduate degree in relevant subject (Engineering, Information Systems, Computer Science, Mathematics, etc.) or equivalent work experience Hybrid working 1 day a week in the London office Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day Subsidised Gym Membership Private Medical Insurance (including Dental and Vision) and Life Assurance 25 days holiday (increasing to 30 days at a rate of 1 extra day per year) Summer Fridays (half day Fridays for the months of July and August) Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3% Season ticket Loan Cycle to Work Scheme