Head of Customer Enablement & AI Strategy

  • Zalando GmbH
  • Cheltenham, Gloucestershire
  • Jan 17, 2026
Full time

Job Description

A leading global e-commerce company is seeking a Director of Customer Enablement to enhance customer support and operations. The ideal candidate will have over 7 years of experience in leadership roles within customer service and IT service management, driving operational excellence and implementing AI-powered solutions. This role offers a hybrid working model, generous benefits including employee discounts and vacation time, and opportunities for professional development.