Role overview: Business Customer Manager London Currys, Old Kent Road Permanent Full Time At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing. As a Business Customer Manager, you'll be accountable for our B2B proposition in-store, you'll take the lead on creating an experience our business customers love. Helping to meet and exceed all of their technology wants and needs. You're the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and going above and beyond during every interaction. Role overview: As part of this role, you'll be responsible for: Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us. Building a strong network with local businesses, developing new relationships and growing existing accounts. Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression. Inspiring colleagues to put the customer first whilst driving business sales and profit objectives. This isn't a role for someone who wants to stand still. Our business moves at pace, and it's suited to someone who wants to grow with it. You'll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services. Enhancing B2B performance and building for the future. Doing it because it makes you proud and because you want your store to achieve. You will need: To have management experience and a hands-on style. Background in either a retail or B2B environment (or both!). Proven coaching skills and a passion for building team confidence and capability. A track record of identifying commercial opportunities to deliver KPIs. To be confident working in a team, approachable and friendly to colleagues and customers. We know our people are the secret to our success. That's why we're always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you'll find a host of benefits designed to work for you. They include: Performance-related bonus. Product discounts on the latest tech. A range of wellbeing initiatives. Why join us: Join our Business Sales team and we'll be with you every step of the way, helping you make this role your own and develop the career you want. We'll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet. Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we'll do our best to help.
Mar 04, 2026
Full time
Role overview: Business Customer Manager London Currys, Old Kent Road Permanent Full Time At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing. As a Business Customer Manager, you'll be accountable for our B2B proposition in-store, you'll take the lead on creating an experience our business customers love. Helping to meet and exceed all of their technology wants and needs. You're the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and going above and beyond during every interaction. Role overview: As part of this role, you'll be responsible for: Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us. Building a strong network with local businesses, developing new relationships and growing existing accounts. Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression. Inspiring colleagues to put the customer first whilst driving business sales and profit objectives. This isn't a role for someone who wants to stand still. Our business moves at pace, and it's suited to someone who wants to grow with it. You'll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services. Enhancing B2B performance and building for the future. Doing it because it makes you proud and because you want your store to achieve. You will need: To have management experience and a hands-on style. Background in either a retail or B2B environment (or both!). Proven coaching skills and a passion for building team confidence and capability. A track record of identifying commercial opportunities to deliver KPIs. To be confident working in a team, approachable and friendly to colleagues and customers. We know our people are the secret to our success. That's why we're always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you'll find a host of benefits designed to work for you. They include: Performance-related bonus. Product discounts on the latest tech. A range of wellbeing initiatives. Why join us: Join our Business Sales team and we'll be with you every step of the way, helping you make this role your own and develop the career you want. We'll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet. Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we'll do our best to help.
SHIFTS YOU ARE APPLYING FOR 37.50hrs p/w; Sun 10:30 - 17:30; Mon 11:45 - 20:15; Wed 08:45 - 17:15; Thu 08:45 - 17:15; Fri 11:45 - 20:15 To be an effective Assistant Store Manager, you will maximise sales, drive efficiencies and achieve performance targets by leading and inspiring your team to be their best. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a high performing team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. About the Role To be a successful Assistant Store Manager you will: Support the Store Manager in managing and inspiring your team to be at their best, and stepping up to cover the store when needed Create an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe Demonstrate a hands-on approach for all operational and commercial activities by working alongside the team Ensure communication is up-to-date and accurate at all times in order to meet business needs We'll offer amazing benefits (see list further below) About You You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit You have exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers A team player who works at their best in a results driven, fast paced and challenging environment. You adapt to change quickly and can successfully bring the rest of the team on board with the new objectives A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others Confidently problem solve, make sound business decisions, challenge processes and generate innovative ideas to take the business forward Experienced in leading and coaching a high performing team and effectively dealing with people issues An effective multi tasker who can plan, organise and prioritise your workload In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. What's Next Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your application. If you match our criteria we will be in touch to arrange a Telephone or Video Interview to find out more about your job history and more about you as a person. The next stage would be an in store assessment. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
Mar 04, 2026
Full time
SHIFTS YOU ARE APPLYING FOR 37.50hrs p/w; Sun 10:30 - 17:30; Mon 11:45 - 20:15; Wed 08:45 - 17:15; Thu 08:45 - 17:15; Fri 11:45 - 20:15 To be an effective Assistant Store Manager, you will maximise sales, drive efficiencies and achieve performance targets by leading and inspiring your team to be their best. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a high performing team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. About the Role To be a successful Assistant Store Manager you will: Support the Store Manager in managing and inspiring your team to be at their best, and stepping up to cover the store when needed Create an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe Demonstrate a hands-on approach for all operational and commercial activities by working alongside the team Ensure communication is up-to-date and accurate at all times in order to meet business needs We'll offer amazing benefits (see list further below) About You You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit You have exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers A team player who works at their best in a results driven, fast paced and challenging environment. You adapt to change quickly and can successfully bring the rest of the team on board with the new objectives A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others Confidently problem solve, make sound business decisions, challenge processes and generate innovative ideas to take the business forward Experienced in leading and coaching a high performing team and effectively dealing with people issues An effective multi tasker who can plan, organise and prioritise your workload In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. What's Next Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your application. If you match our criteria we will be in touch to arrange a Telephone or Video Interview to find out more about your job history and more about you as a person. The next stage would be an in store assessment. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
Mar 04, 2026
Full time
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
Client Manager - Accounts & Audit City of London (Hybrid) £50,000 - £65,000 DOE Butler Rose Public Practice is delighted to be supporting a well-established independent firm in the recruitment of a Client Manager. This role sits across both the Business Services and Audit & Accounts teams, working directly under a Partner and managing a substantial client portfolio. This position offers a broad, varied workload across accounts, audit, VAT, bookkeeping, and management accounts. It would suit a qualified accountant who enjoys being client-facing and working in a supportive team environment. Key Responsibilities Manage a large client portfolio Prepare and review statutory accounts Support audit assignments (approx. 30%) Oversee VAT, bookkeeping, and management accounts where required Delegate and review work completed by junior team members Work closely with the Partner to ensure high-quality client delivery Act as a key point of contact for clients, maintaining strong relationships Key Requirements ACA or ACCA qualified Strong general practice experience across accounts and audit Experience within business services including VAT, bookkeeping and management accounts Technically proficient on IRIS (ideal) or Xero Confident delegating and reviewing work Excellent communication skills - professional, approachable, and client-focused Able to represent the firm as a trusted advisor and ambassador What's on Offer £50,000 - £65,000 salary (flexible for the right candidate) Hybrid working available after 6-month probation Workplace pension Large, varied client portfolio Supportive, close-knit "family-style" firm culture Opportunity to step into a valued position within the practice Interested? If this sounds like the next step in your career, get in touch with Demetria Petropoulos to find out more - /d com Know someone perfect for this role? We offer a £150 retail voucher for every successful referral we place - so if you refer a friend or colleague who's hired through Butler Rose, you'll be rewarded Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Mar 04, 2026
Full time
Client Manager - Accounts & Audit City of London (Hybrid) £50,000 - £65,000 DOE Butler Rose Public Practice is delighted to be supporting a well-established independent firm in the recruitment of a Client Manager. This role sits across both the Business Services and Audit & Accounts teams, working directly under a Partner and managing a substantial client portfolio. This position offers a broad, varied workload across accounts, audit, VAT, bookkeeping, and management accounts. It would suit a qualified accountant who enjoys being client-facing and working in a supportive team environment. Key Responsibilities Manage a large client portfolio Prepare and review statutory accounts Support audit assignments (approx. 30%) Oversee VAT, bookkeeping, and management accounts where required Delegate and review work completed by junior team members Work closely with the Partner to ensure high-quality client delivery Act as a key point of contact for clients, maintaining strong relationships Key Requirements ACA or ACCA qualified Strong general practice experience across accounts and audit Experience within business services including VAT, bookkeeping and management accounts Technically proficient on IRIS (ideal) or Xero Confident delegating and reviewing work Excellent communication skills - professional, approachable, and client-focused Able to represent the firm as a trusted advisor and ambassador What's on Offer £50,000 - £65,000 salary (flexible for the right candidate) Hybrid working available after 6-month probation Workplace pension Large, varied client portfolio Supportive, close-knit "family-style" firm culture Opportunity to step into a valued position within the practice Interested? If this sounds like the next step in your career, get in touch with Demetria Petropoulos to find out more - /d com Know someone perfect for this role? We offer a £150 retail voucher for every successful referral we place - so if you refer a friend or colleague who's hired through Butler Rose, you'll be rewarded Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Mar 04, 2026
Full time
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. About the role OakNorth Personal Savings is a core funding engine for the bank, managing billions in AUM. OakNorth is one of the neobanks in the UK responsible for 46% of new growth in the Industry. As a Senior Product Manager (IC) in the Personal Savings squad, you'll own major parts of our direct-to-customer retail savings proposition, work with the partnerships team to develop and distribute our products, shaping the product portfolio across acquisition, onboarding, in-life servicing, and reinvestment. This is a highly commercial role: you'll work with some of the strongest commercial minds in the industry and partner closely with Pricing, Finance/Treasury, Engineering, Design, Risk/Compliance, and Operations to build a best-in-class savings experience, balancing customer value, regulatory discipline, operational scalability, and cost-of-funds realities. This role is ideal for a data led PM. You will be expected to define the metrics that matter, form hypotheses, run analyses (often self serve), and use evidence to drive prioritisation and pricing/product trade offs. What you will be accountable for Own and drive the retail savings roadmap Own outcomes, roadmap, and delivery for key areas of the direct retail savings proposition (across web + app). You are accountable for the definition, launch, configuration, lifecycle management and operation of savings products (e.g. term, notice, ISAs, easy access), including product definition, eligibility rules, maturity behaviour, and reinvestment mechanics. Translate strategy into clear problems to solve, measurable OKRs, and a roadmap that delivers impact, not just output. Build a proposition that wins beyond interest rates Understand customer needs and behaviours across the lifecycle (acquisition, funding, in-life, maturity/reinvestment), using research and data to guide prioritisation. Improve conversion, confidence, and retention through clearer journeys, better product packaging, and reduced friction. Be the product partner to Pricing and Finance/Treasury Work directly with the Pricing Lead and Finance/Treasury to support pricing decisions and sign off with clear evidence, trade offs, and customer impact. Be responsible for shaping product and pricing hypotheses, testing them in market, and translating performance data into clear recommendations on rate changes, mix, and lifecycle strategy Help build the operating cadence between Product + Pricing (hypotheses, experiments, measurement, iteration). Ship high quality product with Engineering + Ops Work hands on with engineers and designers to define, deliver, and iterate solutions safely in a regulated environment. Partner with Operations to reduce avoidable contacts and operational drag through self serve improvements and process simplification. Maintain a high bar for resilience, quality, and customer trust. Contribute to partner linked delivery where relevant Support areas where partner journeys intersect the core platform (e.g., shared capabilities, servicing, funding flows), while keeping the primary focus on direct retail. What success looks like Measurable improvements to achieving our volume needs at expected margins. Constant uplift in end to end funnel and customer lifecycle events (conversion, funding, reinvestment, retention). Faster shipping with fewer incidents and less operational overhead. Strong product contribution to pricing decisions: clearer narratives, cleaner trade offs, stronger measurement. About you Must haves Strong product craft: discovery, problem framing, prioritisation and outcome ownership . Strong understanding of the UK retail savings market, including customer rate sensitivity, aggregator dynamics, reinvestment behaviour, and competitive positioning. Strong commercial judgement and comfort operating within constraints (margin/cost of funds awareness, liquidity/mix implications, portfolio trade offs). Demonstrable quantitative skill: you can define the right metrics, analyse performance, design tests, and make decisions based on evidence. Highly credible with cross functional stakeholders: you can influence Pricing/Finance, align Engineering, and navigate Risk/Compliance and Ops. Data driven: fluent in metrics, experimentation, and honest performance assessment. Excellent written and verbal communication: can distil complex analysis into recommendations and clear decisions. Nice to haves Experience improving customer journeys (onboarding/KYC conversion or reinvestment flows) in savings products. Experience with aggregator/affiliate led acquisition. Experience simplifying operational processes or building scalable servicing journeys. Exposure to or interest in US deposit products is a plus, particularly differences in customer behaviour, regulation, and pricing dynamics. What makes working here better This is a truly hybrid role, offering engineers and product the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There's no fixed requirement for days in the office, instead, we focus on creating space for engineers & product to engage meaningfully, whether that's in person for whiteboarding sessions or remote for deep focus work. Work life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. Competitive salary & equity - We want people to have a serious stake in the business. Good kit - Your choice of the best laptop, running macOS or Ubuntu. Team socials - The opportunity to get to know each other outside of work. Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day. Commuter support - We offer the cycle to work & EV scheme.
Mar 04, 2026
Full time
At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. About the role OakNorth Personal Savings is a core funding engine for the bank, managing billions in AUM. OakNorth is one of the neobanks in the UK responsible for 46% of new growth in the Industry. As a Senior Product Manager (IC) in the Personal Savings squad, you'll own major parts of our direct-to-customer retail savings proposition, work with the partnerships team to develop and distribute our products, shaping the product portfolio across acquisition, onboarding, in-life servicing, and reinvestment. This is a highly commercial role: you'll work with some of the strongest commercial minds in the industry and partner closely with Pricing, Finance/Treasury, Engineering, Design, Risk/Compliance, and Operations to build a best-in-class savings experience, balancing customer value, regulatory discipline, operational scalability, and cost-of-funds realities. This role is ideal for a data led PM. You will be expected to define the metrics that matter, form hypotheses, run analyses (often self serve), and use evidence to drive prioritisation and pricing/product trade offs. What you will be accountable for Own and drive the retail savings roadmap Own outcomes, roadmap, and delivery for key areas of the direct retail savings proposition (across web + app). You are accountable for the definition, launch, configuration, lifecycle management and operation of savings products (e.g. term, notice, ISAs, easy access), including product definition, eligibility rules, maturity behaviour, and reinvestment mechanics. Translate strategy into clear problems to solve, measurable OKRs, and a roadmap that delivers impact, not just output. Build a proposition that wins beyond interest rates Understand customer needs and behaviours across the lifecycle (acquisition, funding, in-life, maturity/reinvestment), using research and data to guide prioritisation. Improve conversion, confidence, and retention through clearer journeys, better product packaging, and reduced friction. Be the product partner to Pricing and Finance/Treasury Work directly with the Pricing Lead and Finance/Treasury to support pricing decisions and sign off with clear evidence, trade offs, and customer impact. Be responsible for shaping product and pricing hypotheses, testing them in market, and translating performance data into clear recommendations on rate changes, mix, and lifecycle strategy Help build the operating cadence between Product + Pricing (hypotheses, experiments, measurement, iteration). Ship high quality product with Engineering + Ops Work hands on with engineers and designers to define, deliver, and iterate solutions safely in a regulated environment. Partner with Operations to reduce avoidable contacts and operational drag through self serve improvements and process simplification. Maintain a high bar for resilience, quality, and customer trust. Contribute to partner linked delivery where relevant Support areas where partner journeys intersect the core platform (e.g., shared capabilities, servicing, funding flows), while keeping the primary focus on direct retail. What success looks like Measurable improvements to achieving our volume needs at expected margins. Constant uplift in end to end funnel and customer lifecycle events (conversion, funding, reinvestment, retention). Faster shipping with fewer incidents and less operational overhead. Strong product contribution to pricing decisions: clearer narratives, cleaner trade offs, stronger measurement. About you Must haves Strong product craft: discovery, problem framing, prioritisation and outcome ownership . Strong understanding of the UK retail savings market, including customer rate sensitivity, aggregator dynamics, reinvestment behaviour, and competitive positioning. Strong commercial judgement and comfort operating within constraints (margin/cost of funds awareness, liquidity/mix implications, portfolio trade offs). Demonstrable quantitative skill: you can define the right metrics, analyse performance, design tests, and make decisions based on evidence. Highly credible with cross functional stakeholders: you can influence Pricing/Finance, align Engineering, and navigate Risk/Compliance and Ops. Data driven: fluent in metrics, experimentation, and honest performance assessment. Excellent written and verbal communication: can distil complex analysis into recommendations and clear decisions. Nice to haves Experience improving customer journeys (onboarding/KYC conversion or reinvestment flows) in savings products. Experience with aggregator/affiliate led acquisition. Experience simplifying operational processes or building scalable servicing journeys. Exposure to or interest in US deposit products is a plus, particularly differences in customer behaviour, regulation, and pricing dynamics. What makes working here better This is a truly hybrid role, offering engineers and product the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There's no fixed requirement for days in the office, instead, we focus on creating space for engineers & product to engage meaningfully, whether that's in person for whiteboarding sessions or remote for deep focus work. Work life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. Competitive salary & equity - We want people to have a serious stake in the business. Good kit - Your choice of the best laptop, running macOS or Ubuntu. Team socials - The opportunity to get to know each other outside of work. Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day. Commuter support - We offer the cycle to work & EV scheme.
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news. Overview Your New Job Title: Mandarin speaking ICT Pre-sales Engineer / Project Manager (Frankfurt, Germany) Location: Frankfurt, Germany Salary: Depending on experience Job status: Permanent, fully office based + on site Working hours: 9am-6pm (1 hour lunch break) Some business travel in Europe is required What You'll Be Doing Pre-sales Support & Technical Clarification. Participate in pre-sales activities, including technical discussions with customers, clarification of project scope and requirements, review of technical proposals and solution feasibility; Support solution understanding related to ICT systems, Data center infrastructure, Power systems (HV/LV) and ELV systems; Assist sales teams in aligning technical scope, delivery approach, and project risks; Project Delivery & Management, take ownership of projects after award and manage the full project life cycle; Control schedule, cost, quality, and risks to ensure successful delivery; Develop and manage project plans, schedules, and milestones; allocate resources from internal teams, vendors and contractors; Manage contracts, technical scopes, and Change Requests (CRs), coordinate with internal stakeholders to address contractual, technical, or compliance issues; Act as the key coordinator between design institutes / consultants, Engineering / construction teams, and third-party contractors; Ensure compliance with approved technical solutions, industry standards and customer acceptance criteria; Serve as the primary customer interface throughout the project life cycle, organize and lead regular project and milestone meetings. Identify, assess, and mitigate technical, schedule, and delivery risks; Qualifications Bachelor's degree or above in ICT, Telecommunications, Electronics, Information Engineering, Computer Science, Automation, or related disciplines; 3-10 years of experience in ICT or data center projects, covering pre-sales and/or delivery; Strong knowledge of Data center infrastructure/ICT systems/Facility infrastructure/Power systems; Comfortable switching between pre-sales discussions and on-site delivery execution, able to translate pre-sales commitments into executable delivery plans; Proactive, result oriented and resilient with an ability to work under pressure to tight deadlines and juggle multiple priorities; Ability to make recommendations with strong written, verbal and presentation skills; Fluent Mandarin and Fluent English are essential. The Skills You'll Need to Succeed include the above qualifications. Notes : Please note that you would be joining a client that requires candidates to be based in Frankfurt and to have the ability to travel in Europe as part of the role. Please note: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. More Mandarin speaking jobs Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.
Mar 04, 2026
Full time
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news. Overview Your New Job Title: Mandarin speaking ICT Pre-sales Engineer / Project Manager (Frankfurt, Germany) Location: Frankfurt, Germany Salary: Depending on experience Job status: Permanent, fully office based + on site Working hours: 9am-6pm (1 hour lunch break) Some business travel in Europe is required What You'll Be Doing Pre-sales Support & Technical Clarification. Participate in pre-sales activities, including technical discussions with customers, clarification of project scope and requirements, review of technical proposals and solution feasibility; Support solution understanding related to ICT systems, Data center infrastructure, Power systems (HV/LV) and ELV systems; Assist sales teams in aligning technical scope, delivery approach, and project risks; Project Delivery & Management, take ownership of projects after award and manage the full project life cycle; Control schedule, cost, quality, and risks to ensure successful delivery; Develop and manage project plans, schedules, and milestones; allocate resources from internal teams, vendors and contractors; Manage contracts, technical scopes, and Change Requests (CRs), coordinate with internal stakeholders to address contractual, technical, or compliance issues; Act as the key coordinator between design institutes / consultants, Engineering / construction teams, and third-party contractors; Ensure compliance with approved technical solutions, industry standards and customer acceptance criteria; Serve as the primary customer interface throughout the project life cycle, organize and lead regular project and milestone meetings. Identify, assess, and mitigate technical, schedule, and delivery risks; Qualifications Bachelor's degree or above in ICT, Telecommunications, Electronics, Information Engineering, Computer Science, Automation, or related disciplines; 3-10 years of experience in ICT or data center projects, covering pre-sales and/or delivery; Strong knowledge of Data center infrastructure/ICT systems/Facility infrastructure/Power systems; Comfortable switching between pre-sales discussions and on-site delivery execution, able to translate pre-sales commitments into executable delivery plans; Proactive, result oriented and resilient with an ability to work under pressure to tight deadlines and juggle multiple priorities; Ability to make recommendations with strong written, verbal and presentation skills; Fluent Mandarin and Fluent English are essential. The Skills You'll Need to Succeed include the above qualifications. Notes : Please note that you would be joining a client that requires candidates to be based in Frankfurt and to have the ability to travel in Europe as part of the role. Please note: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. More Mandarin speaking jobs Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.
About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting edge of digital transformation and technology. From the multicultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in. London, Greater London, United Kingdom (On Site) Our Opportunity We currently have an opening in our Systems Engineering job family for a Senior Design Engineer. This role will be primarily working on our ongoing projects to maintain and renew London Underground's operational network. As a Senior Design Engineer, you will be an integral member of the design team, assuring compliance to a defined design process and ensuring that solutions conform to client requirements including quoted standards and specifications. You will be responsible for architecting solutions, design production, design estimates and design work packages for bids, projects and services to contract requirements, standards, budget, and on time delivery. You will undertake the role of Designer as identified in the CDM regulations, with particular attention to design risks, ensuring that safety risks are designed out or deemed as low as reasonably practicable. This is a hybrid role working a minimum of two days per week from our site in Waterloo, London. Key Responsibilities Architect, design and develop design solutions using industry best practice, focusing largely on operational networks and connectivity Collaborate with project managers, designers, design authorities and other stakeholders to understand project requirements and translate them into technical specifications and ensure successful delivery of the project Engage with supply chain to develop understanding of product offerings that can be applied to our solutions Produce designs that are buildable and maintainable that meet customer requirements and relevant standards and legislation Identify and address technical debt, performance bottlenecks, and other hardware issues Carry out technical investigations and produce associated reports Produce Installation Test Plans in accordance with associated documented processes Understand and follow the project delivery processes, methodologies, and use the defined tools as set out in the Hitachi Rail Business Management System and the project specific Engineering Management Plans Support Work Package Managers with timely provision of status, accurate measurement of progress and forecasting of remaining work and by identifying change, variation, risk and opportunity to the work package manager wherever the scope of works is impacted Meet customer representatives to discuss and resolve technical issues Prepare cost/time estimates for contract variations When appropriate provide technical support to other teams/departments Share knowledge and experience with junior members of the team and provide mentorship where applicable Produce cable infrastructure designs and 50V power supply designs Assist with the production of material approval documentation and EMC/EMF technical documentation Ensure designs and materials comply with London Underground fire and safety/engineering regulations and standards Technical Skills and Experience Ability to architect network solutions at a concept and detailed level Ability to manage a design through a defined design process Sound ability to use design tools to produce complex designs Ability to produce metrics as part of Quality assurance & control Working knowledge of project plans Working knowledge of Engineering Safety Management Full understanding of the engineering lifecycle and its processes Working knowledge of the CDM regulations Demonstrated design capabilities to at least a supervisor level for one skill set and practitioner level for one or more key skill as captured and managed via the competency and capability management system Can manage configuration control Proven capabilities in some or all of the following network related areas: Network fundamentals & protocols (OSI, IP suite, addressing, LAN/WAN, routing, MPLS/BGP, VPNs, tunnelling, legacy protocols) Transmission & physical layer technologies (optical/IP transport, serial comms, modems, video standards) Network infrastructure, security appliances & management systems Network security, authentication & encryption (certificates, crypto, identity schemes) Internet standards & governance (IANA, registries, RFCs) Network synchronization & performance monitoring Human Skills Mentor junior engineers, providing guidance on systems design principles, engineering techniques, and best practices Stay updated on emerging technologies, trends, and industry best practices, and apply them to enhance our solutions Excellent communication skills in all forms and at all levels Strong communication and collaboration skills, with the ability to work effectively in a team Excellent stakeholder management Good problem solving skills What to Expect We aim to complete a single stage interview process in person at our Waterloo office. The interview will focus on both technical and behavioural competencies. Reasonable adjustments are available with prior notice so please let the TA partner know if this would be necessary. To find out what reasonable adjustments are, and what might be available, your TA partner will be happy to discuss this with you. We may close this role early if we quickly identify suitably strong applicants. What We Can Offer We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation. Flexibility Your health and well being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at . At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and worldview. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the UK Government website .
Mar 04, 2026
Full time
About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting edge of digital transformation and technology. From the multicultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in. London, Greater London, United Kingdom (On Site) Our Opportunity We currently have an opening in our Systems Engineering job family for a Senior Design Engineer. This role will be primarily working on our ongoing projects to maintain and renew London Underground's operational network. As a Senior Design Engineer, you will be an integral member of the design team, assuring compliance to a defined design process and ensuring that solutions conform to client requirements including quoted standards and specifications. You will be responsible for architecting solutions, design production, design estimates and design work packages for bids, projects and services to contract requirements, standards, budget, and on time delivery. You will undertake the role of Designer as identified in the CDM regulations, with particular attention to design risks, ensuring that safety risks are designed out or deemed as low as reasonably practicable. This is a hybrid role working a minimum of two days per week from our site in Waterloo, London. Key Responsibilities Architect, design and develop design solutions using industry best practice, focusing largely on operational networks and connectivity Collaborate with project managers, designers, design authorities and other stakeholders to understand project requirements and translate them into technical specifications and ensure successful delivery of the project Engage with supply chain to develop understanding of product offerings that can be applied to our solutions Produce designs that are buildable and maintainable that meet customer requirements and relevant standards and legislation Identify and address technical debt, performance bottlenecks, and other hardware issues Carry out technical investigations and produce associated reports Produce Installation Test Plans in accordance with associated documented processes Understand and follow the project delivery processes, methodologies, and use the defined tools as set out in the Hitachi Rail Business Management System and the project specific Engineering Management Plans Support Work Package Managers with timely provision of status, accurate measurement of progress and forecasting of remaining work and by identifying change, variation, risk and opportunity to the work package manager wherever the scope of works is impacted Meet customer representatives to discuss and resolve technical issues Prepare cost/time estimates for contract variations When appropriate provide technical support to other teams/departments Share knowledge and experience with junior members of the team and provide mentorship where applicable Produce cable infrastructure designs and 50V power supply designs Assist with the production of material approval documentation and EMC/EMF technical documentation Ensure designs and materials comply with London Underground fire and safety/engineering regulations and standards Technical Skills and Experience Ability to architect network solutions at a concept and detailed level Ability to manage a design through a defined design process Sound ability to use design tools to produce complex designs Ability to produce metrics as part of Quality assurance & control Working knowledge of project plans Working knowledge of Engineering Safety Management Full understanding of the engineering lifecycle and its processes Working knowledge of the CDM regulations Demonstrated design capabilities to at least a supervisor level for one skill set and practitioner level for one or more key skill as captured and managed via the competency and capability management system Can manage configuration control Proven capabilities in some or all of the following network related areas: Network fundamentals & protocols (OSI, IP suite, addressing, LAN/WAN, routing, MPLS/BGP, VPNs, tunnelling, legacy protocols) Transmission & physical layer technologies (optical/IP transport, serial comms, modems, video standards) Network infrastructure, security appliances & management systems Network security, authentication & encryption (certificates, crypto, identity schemes) Internet standards & governance (IANA, registries, RFCs) Network synchronization & performance monitoring Human Skills Mentor junior engineers, providing guidance on systems design principles, engineering techniques, and best practices Stay updated on emerging technologies, trends, and industry best practices, and apply them to enhance our solutions Excellent communication skills in all forms and at all levels Strong communication and collaboration skills, with the ability to work effectively in a team Excellent stakeholder management Good problem solving skills What to Expect We aim to complete a single stage interview process in person at our Waterloo office. The interview will focus on both technical and behavioural competencies. Reasonable adjustments are available with prior notice so please let the TA partner know if this would be necessary. To find out what reasonable adjustments are, and what might be available, your TA partner will be happy to discuss this with you. We may close this role early if we quickly identify suitably strong applicants. What We Can Offer We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation. Flexibility Your health and well being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at . At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and worldview. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the UK Government website .
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Mar 04, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
What You'll Do: The Customer Success Manager (CSM) is responsible for the day to day commercial performance and delivery of Criteo's retail media partnerships with retailers. The role focuses on executing agreed retailer strategies and plans, delivering a high quality insight led service, unlocking growth opportunities, proactively managing risks, and ensuring strong operational and campaign performance. Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth. Key Responsibilities Retailer Performance: Execute the retailer strategy and annual plan defined with the Vertical Lead. Responsible for tracking and delivering against key partnership KPIs. Monitor day to day revenue pacing, alerts and proactively investigate trends, deviations and under delivery. Provide regular retailer and internal updates covering performance, risks, wins and opportunities. Data, Insights & Technical Support: Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks. Respond to analytics and troubleshooting requests within SLA, escalating where needed. Maintain and update retailer documentation (business rules, creative specs, calendars, insights). Support retailers with access to data and reporting via UI and API. Partner with Technical Solutions on integrations, QA and ongoing optimisation. QBRs & Stakeholder Engagement: Own the planning, preparation and execution of Quarterly Business Reviews. Coordinate internal stakeholders and lead performance and opportunity narratives. Capture actions, follow ups and ensure progress against agreed initiatives. Commercial & Go to Market Support: Support go to market execution, rate cards and commercialisation strategies. Responsible for revenue estimations, forecasting and opportunity sizing. Commercial responsibility for end to end integrations and new retailer on boarding. Campaigns, Activation & Optimisation: Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions. Collaborate with Demand teams to drive spend, optimise performance and flag risks early. Educate retailer teams on campaign best practices, forecasting and media planning. Operational & Financial Oversight: Act as a point of contact for billing queries and invoice sharing. Coordinate with internal teams to track payment status when required. Who You Are: Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising. Strong analytical mindset with the ability to translate data into actionable insights. Excellent stakeholder management and communication skills. Comfortable working cross functionally in a fast paced environment. Detail oriented, proactive and solutions focused. We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application! Who We Are: Criteo is a leader in commerce media, helping brands, agencies and publishers create meaningful consumer connections through AI powered advertising solutions. We're shaping a more open and sustainable digital future for advertising. At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward thinking environment. We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs-never on non job related factors or legally protected characteristics. What We Offer: Ways of working - Our hybrid model blends home with in office experiences, making space for both. Grow with us - Learning, mentorship & career development programs. Your wellbeing matters - Health benefits, wellness perks & mental health support. A team that cares - Diverse, inclusive, and globally connected. Fair pay & perks - Attractive salary, with performance based rewards and family friendly policies, plus the potential for equity depending on role and level. Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Mar 04, 2026
Full time
What You'll Do: The Customer Success Manager (CSM) is responsible for the day to day commercial performance and delivery of Criteo's retail media partnerships with retailers. The role focuses on executing agreed retailer strategies and plans, delivering a high quality insight led service, unlocking growth opportunities, proactively managing risks, and ensuring strong operational and campaign performance. Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth. Key Responsibilities Retailer Performance: Execute the retailer strategy and annual plan defined with the Vertical Lead. Responsible for tracking and delivering against key partnership KPIs. Monitor day to day revenue pacing, alerts and proactively investigate trends, deviations and under delivery. Provide regular retailer and internal updates covering performance, risks, wins and opportunities. Data, Insights & Technical Support: Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks. Respond to analytics and troubleshooting requests within SLA, escalating where needed. Maintain and update retailer documentation (business rules, creative specs, calendars, insights). Support retailers with access to data and reporting via UI and API. Partner with Technical Solutions on integrations, QA and ongoing optimisation. QBRs & Stakeholder Engagement: Own the planning, preparation and execution of Quarterly Business Reviews. Coordinate internal stakeholders and lead performance and opportunity narratives. Capture actions, follow ups and ensure progress against agreed initiatives. Commercial & Go to Market Support: Support go to market execution, rate cards and commercialisation strategies. Responsible for revenue estimations, forecasting and opportunity sizing. Commercial responsibility for end to end integrations and new retailer on boarding. Campaigns, Activation & Optimisation: Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions. Collaborate with Demand teams to drive spend, optimise performance and flag risks early. Educate retailer teams on campaign best practices, forecasting and media planning. Operational & Financial Oversight: Act as a point of contact for billing queries and invoice sharing. Coordinate with internal teams to track payment status when required. Who You Are: Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising. Strong analytical mindset with the ability to translate data into actionable insights. Excellent stakeholder management and communication skills. Comfortable working cross functionally in a fast paced environment. Detail oriented, proactive and solutions focused. We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application! Who We Are: Criteo is a leader in commerce media, helping brands, agencies and publishers create meaningful consumer connections through AI powered advertising solutions. We're shaping a more open and sustainable digital future for advertising. At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward thinking environment. We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs-never on non job related factors or legally protected characteristics. What We Offer: Ways of working - Our hybrid model blends home with in office experiences, making space for both. Grow with us - Learning, mentorship & career development programs. Your wellbeing matters - Health benefits, wellness perks & mental health support. A team that cares - Diverse, inclusive, and globally connected. Fair pay & perks - Attractive salary, with performance based rewards and family friendly policies, plus the potential for equity depending on role and level. Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
White Collar Factory (95009), United Kingdom, London, London Senior Software Engineering Manager What you'll do You'll support a cross-functional group of 3 to 4 engineering teams to design, develop and integrate software features that are delightful and vital to the lives of credit card consumers across all walks of life Coach and nurture your engineering managers on how to build, empower and operate teams to achieve their goals Collaborate with product managers and designers on the overall product roadmap for a key business goal Provide sound stewardship of the platform and capabilities created and owned by your teams Be part of the engineering leadership team that evolves and enhances our capability, by defining and adopting best practices Play a lead role in the development of your teams culture, their vision and how they achieve it Work with associates across the business to identify, lead and drive change that impacts associates beyond your team What we're looking for You'll have experience in leading and supporting multi-disciplined engineering teams to achieve business goals You're comfortable in reaching technical trade-offs between short-term team and long-term business needs You're passionate about recruiting and developing great engineering talent You'll demonstrate the ability to communicate effectively and work together across engineering to maximise inner-sourcing opportunities and reduce waste What you'll get to learn (any previous experience would be advantageous) An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position and can be based in either our London or Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Mar 04, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Software Engineering Manager What you'll do You'll support a cross-functional group of 3 to 4 engineering teams to design, develop and integrate software features that are delightful and vital to the lives of credit card consumers across all walks of life Coach and nurture your engineering managers on how to build, empower and operate teams to achieve their goals Collaborate with product managers and designers on the overall product roadmap for a key business goal Provide sound stewardship of the platform and capabilities created and owned by your teams Be part of the engineering leadership team that evolves and enhances our capability, by defining and adopting best practices Play a lead role in the development of your teams culture, their vision and how they achieve it Work with associates across the business to identify, lead and drive change that impacts associates beyond your team What we're looking for You'll have experience in leading and supporting multi-disciplined engineering teams to achieve business goals You're comfortable in reaching technical trade-offs between short-term team and long-term business needs You're passionate about recruiting and developing great engineering talent You'll demonstrate the ability to communicate effectively and work together across engineering to maximise inner-sourcing opportunities and reduce waste What you'll get to learn (any previous experience would be advantageous) An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position and can be based in either our London or Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Who We Are Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. About The Role We are exploring conversations with experienced and Account Directors/ Account Managers to join us here at Six Degrees. If you have previously been the primary commercial and strategic engagement point in previous roles and would like to be the main point of contact between Six Degrees and our customer base we'd love to hear from you. Our sales team are responsible for increasing sales activity and growing revenue within our accounts. You will be building a pipeline, identifying and closing new business opportunities within existing clients and new logos across the defined account base allocated. Our Accounts Directors are responsible for developing strong relationships with customers, connecting with key business stakeholders and preparing sales reports. Role Requirements Th role involves establishing relationships with clients, developing a deep understanding of their challenges, building a detailed knowledge of Six Degrees products and capabilities, and ultimately ensuring we are best placed to capitalise on any new business opportunities as they arise. If you have previously delivered client-focused solutions to customer needs and have strong experience of managing multiple account projects at a time in the MSP sector, we'd love to hear from you. We believe it's important that candidates have an understanding of key issues in the sector that are driving spend and significant experience of managing an account base. Experience in dynamic technology or SaaS sales settings is beneficial. What Makes Us Great Six Degrees has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment - our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements. We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment. At Six Degrees we've created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support. Our Benefits In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we've got something that will help everybody live their best life. We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We're also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees. We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from Six Degrees, all employees get a day off for their Birthday. We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on! You can find out more about our benefits here. Our recruitment process: At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family!
Mar 04, 2026
Full time
Who We Are Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. About The Role We are exploring conversations with experienced and Account Directors/ Account Managers to join us here at Six Degrees. If you have previously been the primary commercial and strategic engagement point in previous roles and would like to be the main point of contact between Six Degrees and our customer base we'd love to hear from you. Our sales team are responsible for increasing sales activity and growing revenue within our accounts. You will be building a pipeline, identifying and closing new business opportunities within existing clients and new logos across the defined account base allocated. Our Accounts Directors are responsible for developing strong relationships with customers, connecting with key business stakeholders and preparing sales reports. Role Requirements Th role involves establishing relationships with clients, developing a deep understanding of their challenges, building a detailed knowledge of Six Degrees products and capabilities, and ultimately ensuring we are best placed to capitalise on any new business opportunities as they arise. If you have previously delivered client-focused solutions to customer needs and have strong experience of managing multiple account projects at a time in the MSP sector, we'd love to hear from you. We believe it's important that candidates have an understanding of key issues in the sector that are driving spend and significant experience of managing an account base. Experience in dynamic technology or SaaS sales settings is beneficial. What Makes Us Great Six Degrees has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment - our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements. We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment. At Six Degrees we've created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support. Our Benefits In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we've got something that will help everybody live their best life. We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We're also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees. We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from Six Degrees, all employees get a day off for their Birthday. We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on! You can find out more about our benefits here. Our recruitment process: At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family!
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Purpose of the Role: Work within a high energy and entrepreneurial Business & Technology Consulting Practice providing end to end Consulting and Business Analysis services to UK & Ireland based Insurance clients. The role will focus on providing Insurance clients with Consulting and Business Analysis services, while at the same time contribute to the growth and vitality of both the local and global Insurance practices. It will also entail developing strong customer relationship and be a 'Go-To' person that client wants to bring back for future engagements. Essential Consulting Skills & Experience: Building trusted advisor relationships, influencing senior stakeholders, and negotiating mutually beneficial outcomes. Translating complex strategies into clear, compelling narratives for diverse audiences. Ability to create phased transformation roadmaps connecting people, process, and technology. Deep understanding of business models, industry trends, and market dynamics to anticipate disruptions and craft long-term strategies. Contribution to Development of Practice: Support practice management activities such as Proposition or Solution Development, Community & Communications, Sales & Operations Management. Contribute to Insurance practice by thought provoking 'points of view' or 'white papers'. Essential BA Skills & Experience: Perform Business Analysis roles on complex Business & Technology Transformation Programmes, within Insurance clients; assisting them achieve their business, technology, strategic and operational goals. Able to gather, prioritize, analyze, specify and validate requirements including the facilitation & co-ordination of user workshops. Experience in using AI tools across life cycle to improve productivity and efficiency. Experience in effectively defining problem/scope, gathering/analyzing data, and structuring recommendations, creating presentations, and making compelling recommendations to clients. An appreciation for both business and technical requirements and the ability to bridge the gap between the two. Full project life-cycle experience Business Analysis experience - with demonstrable knowledge of different project life cycles: waterfall, agile; with hands on experience in agile (Scrum). Experience of working in matrix environment and able to provide examples of proactively building and winning trust of relevant business/IT stakeholders. Previous experience of working in a similar capacity in other Consultancy or Insurance Industry. Excellent knowledge in General Insurance, with at least 8+ years of experience. Personal Attributes: A 'best practice practitioner' Business Analyst (BA), with outstanding full project lifecycle Business Analysis skills. Able to work on simultaneous projects. Comfortable working in a team, building strong relationships with clients and colleagues as well as on your own. Comfortable facilitating workshops, e.g. to develop business requirements. Organized and able to prioritize competing responsibilities. Excellent engagement, communication skills (both written and verbal) and numeracy skills, able to deliver a concise message. Proficient in use of MS Visio and MS office suite, specifically excel Self-motivated, actively seeks responsibility and driven to achieve results. Ability to challenge the status quo and disrupt thinking, suggesting viable alternatives. Creative thinker, able to quickly analyze complex problems and identify appropriate solutions underpinned by logic and analytic approach. Open-minded and pragmatic, willing to work with the tools available on assignment, or build them from scratch if required. Demonstrable accuracy and attention to detail. Ability to work independently and ensure successful delivery of assigned tasks. Ability to work effectively under pressure and to tight deadlines. Degree educated or have a recognized business professional qualification. Willing to Travel to client sites across UK &I Mon-Friday.
Mar 04, 2026
Full time
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Purpose of the Role: Work within a high energy and entrepreneurial Business & Technology Consulting Practice providing end to end Consulting and Business Analysis services to UK & Ireland based Insurance clients. The role will focus on providing Insurance clients with Consulting and Business Analysis services, while at the same time contribute to the growth and vitality of both the local and global Insurance practices. It will also entail developing strong customer relationship and be a 'Go-To' person that client wants to bring back for future engagements. Essential Consulting Skills & Experience: Building trusted advisor relationships, influencing senior stakeholders, and negotiating mutually beneficial outcomes. Translating complex strategies into clear, compelling narratives for diverse audiences. Ability to create phased transformation roadmaps connecting people, process, and technology. Deep understanding of business models, industry trends, and market dynamics to anticipate disruptions and craft long-term strategies. Contribution to Development of Practice: Support practice management activities such as Proposition or Solution Development, Community & Communications, Sales & Operations Management. Contribute to Insurance practice by thought provoking 'points of view' or 'white papers'. Essential BA Skills & Experience: Perform Business Analysis roles on complex Business & Technology Transformation Programmes, within Insurance clients; assisting them achieve their business, technology, strategic and operational goals. Able to gather, prioritize, analyze, specify and validate requirements including the facilitation & co-ordination of user workshops. Experience in using AI tools across life cycle to improve productivity and efficiency. Experience in effectively defining problem/scope, gathering/analyzing data, and structuring recommendations, creating presentations, and making compelling recommendations to clients. An appreciation for both business and technical requirements and the ability to bridge the gap between the two. Full project life-cycle experience Business Analysis experience - with demonstrable knowledge of different project life cycles: waterfall, agile; with hands on experience in agile (Scrum). Experience of working in matrix environment and able to provide examples of proactively building and winning trust of relevant business/IT stakeholders. Previous experience of working in a similar capacity in other Consultancy or Insurance Industry. Excellent knowledge in General Insurance, with at least 8+ years of experience. Personal Attributes: A 'best practice practitioner' Business Analyst (BA), with outstanding full project lifecycle Business Analysis skills. Able to work on simultaneous projects. Comfortable working in a team, building strong relationships with clients and colleagues as well as on your own. Comfortable facilitating workshops, e.g. to develop business requirements. Organized and able to prioritize competing responsibilities. Excellent engagement, communication skills (both written and verbal) and numeracy skills, able to deliver a concise message. Proficient in use of MS Visio and MS office suite, specifically excel Self-motivated, actively seeks responsibility and driven to achieve results. Ability to challenge the status quo and disrupt thinking, suggesting viable alternatives. Creative thinker, able to quickly analyze complex problems and identify appropriate solutions underpinned by logic and analytic approach. Open-minded and pragmatic, willing to work with the tools available on assignment, or build them from scratch if required. Demonstrable accuracy and attention to detail. Ability to work independently and ensure successful delivery of assigned tasks. Ability to work effectively under pressure and to tight deadlines. Degree educated or have a recognized business professional qualification. Willing to Travel to client sites across UK &I Mon-Friday.
The Talent Set is working with a leading membership association in their search for Marketing Manager for a 6 month contract role. The Marketing Manager will lead integrated marketing initiatives that drive B2B audience engagement and promote commercial products. Key Responsibilities Develop and execute data-driven marketing strategies aligned with organisational goals. Plan and optimise multichannel marketing campaigns to enhance brand awareness and customer acquisition. Manage go-to-market plans for new product launches, ensuring measurable success. Collaborate with internal teams and external agencies to produce high-quality content and campaigns. Analyse performance data to refine strategies and maximise return on investment. Maintain brand consistency and develop compelling messaging for diverse audiences. Monitor industry trends and competitive activity to identify growth opportunities. Person Specification Proven experience managing integrated marketing campaigns across digital and traditional channels, with particular emphasis on B2B audience acquisition. Strong knowledge of B2B marketing strategies, including lead generation and partner engagement. Ability to lead agency relationships and oversee content creation and delivery. Skills in analysing marketing data and leveraging platforms like HubSpot, Power BI, or Microsoft Dynamics. Excellent stakeholder management and communication skills. Strong organisational skills and budget management capabilities. Proactive with a focus on innovation and continuous improvement. What s on Offer Salary: £51,700-£54,400 Contract: 6 months Location: Hybrid, 2 days per week in London How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours. Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Mar 04, 2026
Full time
The Talent Set is working with a leading membership association in their search for Marketing Manager for a 6 month contract role. The Marketing Manager will lead integrated marketing initiatives that drive B2B audience engagement and promote commercial products. Key Responsibilities Develop and execute data-driven marketing strategies aligned with organisational goals. Plan and optimise multichannel marketing campaigns to enhance brand awareness and customer acquisition. Manage go-to-market plans for new product launches, ensuring measurable success. Collaborate with internal teams and external agencies to produce high-quality content and campaigns. Analyse performance data to refine strategies and maximise return on investment. Maintain brand consistency and develop compelling messaging for diverse audiences. Monitor industry trends and competitive activity to identify growth opportunities. Person Specification Proven experience managing integrated marketing campaigns across digital and traditional channels, with particular emphasis on B2B audience acquisition. Strong knowledge of B2B marketing strategies, including lead generation and partner engagement. Ability to lead agency relationships and oversee content creation and delivery. Skills in analysing marketing data and leveraging platforms like HubSpot, Power BI, or Microsoft Dynamics. Excellent stakeholder management and communication skills. Strong organisational skills and budget management capabilities. Proactive with a focus on innovation and continuous improvement. What s on Offer Salary: £51,700-£54,400 Contract: 6 months Location: Hybrid, 2 days per week in London How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours. Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
White Collar Factory (95009), United Kingdom, London, London Senior Software Development Engineer - Velocity Black UK Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way. We are looking for talented software engineers to join our global Velocity Black by Capital One engineering team, with the opportunity to specialise in frontend, backend or work in a full stack capacity. As a Senior Software Development Engineer, you'll have the opportunity to be on the forefront of driving a major transformation with the marrying of these two innovative companies. Joining a startup deeply invested in technology with Capital One's entrepreneurial spirit and customer-first, tech-led culture, creates an environment where engineers can continue to disrupt the status quo to develop best-in-class customer experiences for the digital age. Y ou will work in a small but passionate team, and have a great deal of autonomy. You should be self-driven, willing to take ownership, ask the right questions and seek knowledge when necessary. If you think innovatively, and like to embrace bleeding edge technology, with a pragmatic approach, you will enjoy working here. The service we offer and build upon is unlike anything ever built before, and our product is rapidly evolving. Velocity Black is our core product, built in React Native and offering exclusive access and unbeatable word-wide service across Travel, Experiences, Luxury Goods and Dining. Our internal and bespoke request management platform, Gravity, is built with React and Node.js micro services, virtually augmenting our expert customer service agents with AI, delivering the unrivalled personal service our members expect and love. Explore our tech stack: What you'll do Deliver end to end functionality from ideation to delivery focused on the functionality surrounding the ability to make a request and message back and forth while helping to define and adopt best practices Work in a fast-paced, collaborative technical environment Utilise programming languages and tools like React Native, React, Node.js, JavaScript, TypeScript, micro services, AI, ML, open source frameworks, DevOps, large data sets, and more Perform software development leveraging a test-driven development pattern Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help high-performance people actualize the full potential of their lives Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community What we're looking for Experience with influencing technical decisions with a tech team in an agile environment Proven experience in software development using JavaScript or TypeScript Experience with testing software (automated tests or Test Driven Development) Previous experience working with AWS, GCP, Microsoft Azure or another cloud service Have a passion for continued learning of the latest JavaScript and ES versions and trends What you'll get to learn (any previous experience would be advantageous) An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Mar 04, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Software Development Engineer - Velocity Black UK Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way. We are looking for talented software engineers to join our global Velocity Black by Capital One engineering team, with the opportunity to specialise in frontend, backend or work in a full stack capacity. As a Senior Software Development Engineer, you'll have the opportunity to be on the forefront of driving a major transformation with the marrying of these two innovative companies. Joining a startup deeply invested in technology with Capital One's entrepreneurial spirit and customer-first, tech-led culture, creates an environment where engineers can continue to disrupt the status quo to develop best-in-class customer experiences for the digital age. Y ou will work in a small but passionate team, and have a great deal of autonomy. You should be self-driven, willing to take ownership, ask the right questions and seek knowledge when necessary. If you think innovatively, and like to embrace bleeding edge technology, with a pragmatic approach, you will enjoy working here. The service we offer and build upon is unlike anything ever built before, and our product is rapidly evolving. Velocity Black is our core product, built in React Native and offering exclusive access and unbeatable word-wide service across Travel, Experiences, Luxury Goods and Dining. Our internal and bespoke request management platform, Gravity, is built with React and Node.js micro services, virtually augmenting our expert customer service agents with AI, delivering the unrivalled personal service our members expect and love. Explore our tech stack: What you'll do Deliver end to end functionality from ideation to delivery focused on the functionality surrounding the ability to make a request and message back and forth while helping to define and adopt best practices Work in a fast-paced, collaborative technical environment Utilise programming languages and tools like React Native, React, Node.js, JavaScript, TypeScript, micro services, AI, ML, open source frameworks, DevOps, large data sets, and more Perform software development leveraging a test-driven development pattern Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help high-performance people actualize the full potential of their lives Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community What we're looking for Experience with influencing technical decisions with a tech team in an agile environment Proven experience in software development using JavaScript or TypeScript Experience with testing software (automated tests or Test Driven Development) Previous experience working with AWS, GCP, Microsoft Azure or another cloud service Have a passion for continued learning of the latest JavaScript and ES versions and trends What you'll get to learn (any previous experience would be advantageous) An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Customer Success Manager, US, RBS - Strategic Account Services Job ID: ADCI - BLR 14 SEZ - F07 More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The SAS Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in USA. Regular shift timing for this role would be 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities Manage a portfolio of Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer & seller experience. Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. A day in the life We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across USA to develop our SAS program as we deliver it. As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics. As a Customer Success Manager, you will have the opportunity to work with small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Mar 04, 2026
Full time
Customer Success Manager, US, RBS - Strategic Account Services Job ID: ADCI - BLR 14 SEZ - F07 More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The SAS Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in USA. Regular shift timing for this role would be 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities Manage a portfolio of Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer & seller experience. Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. A day in the life We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across USA to develop our SAS program as we deliver it. As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics. As a Customer Success Manager, you will have the opportunity to work with small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our Property Management teams are at the heart of making our homes great places to live. You will find us a secure place to build your long-term future. Working in the (Wiltshire) locality, you will report directly to the Technical Manager - Gas and operate in a wider team. Here at Sovereign Network Group (SNG) we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in an environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. As a Heating Engineer , you will carry out Gas Servicing and Heating Breakdowns within Sovereign Network Group's customer homes in accordance with prescribed work schedules, the Gas Safety (Installation and Use) regulations and to Sovereign Network Group's established standard procedures set for delivery of exceptional customer service. You will also carry out planned maintenance checks on systems and equipment, repair gas leaks or old gas system parts, and be responsible for installing/repairing heating system pipe work, while advising customers about gas safety and energy efficiency. As you'll spend a fair amount of time on the road, we will provide you with a van and fuel card so you'll not be out of pocket. What's in it for you? Amazing benefits! £335 yearly Tool Allowance Competitive on call and overtime allowance Uniform & PPE A van and fuel card for business travel I Phone and I Pad 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service What we're looking for: Gas qualifications: CCN1 - Core Gas Safety CENWAT1 - Central Heating Boilers & Water Heaters MET1 - Meters CKR1 - Domestic Cookers HTR1 - Gas Fires & Wall Heaters Ideally, you'll have an NVQ Level 2 in Domestic Plumbing (or equivalent) Great communication skills A full UK driving licence with the ability to drive a company van Previous experience as a domestic gas service and breakdown engineer Preferably, experience of working within social housing Comfortable working independently and as part of a team Confidence in using IT equipment such as iPads Please note, this role is subject to a satisfactory licence check, essential qualifications check and a basic disclosure. As an equal opportunities employer, we encourage applications from all as we believe that diverse talent makes us stronger. We aim to foster an environment where every individual can feel they belong, being themselves and reaching their full potential. You'll get access to plenty of training and development opportunities so you can build the skills and knowledge to enjoy a fulfilling career. About SNG SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations. This is an incredibly exciting time to join us as Domestic Heating Engineer as we continue to deliver against our Sector Leading 'homes and place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers.
Mar 04, 2026
Full time
Our Property Management teams are at the heart of making our homes great places to live. You will find us a secure place to build your long-term future. Working in the (Wiltshire) locality, you will report directly to the Technical Manager - Gas and operate in a wider team. Here at Sovereign Network Group (SNG) we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in an environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. As a Heating Engineer , you will carry out Gas Servicing and Heating Breakdowns within Sovereign Network Group's customer homes in accordance with prescribed work schedules, the Gas Safety (Installation and Use) regulations and to Sovereign Network Group's established standard procedures set for delivery of exceptional customer service. You will also carry out planned maintenance checks on systems and equipment, repair gas leaks or old gas system parts, and be responsible for installing/repairing heating system pipe work, while advising customers about gas safety and energy efficiency. As you'll spend a fair amount of time on the road, we will provide you with a van and fuel card so you'll not be out of pocket. What's in it for you? Amazing benefits! £335 yearly Tool Allowance Competitive on call and overtime allowance Uniform & PPE A van and fuel card for business travel I Phone and I Pad 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service What we're looking for: Gas qualifications: CCN1 - Core Gas Safety CENWAT1 - Central Heating Boilers & Water Heaters MET1 - Meters CKR1 - Domestic Cookers HTR1 - Gas Fires & Wall Heaters Ideally, you'll have an NVQ Level 2 in Domestic Plumbing (or equivalent) Great communication skills A full UK driving licence with the ability to drive a company van Previous experience as a domestic gas service and breakdown engineer Preferably, experience of working within social housing Comfortable working independently and as part of a team Confidence in using IT equipment such as iPads Please note, this role is subject to a satisfactory licence check, essential qualifications check and a basic disclosure. As an equal opportunities employer, we encourage applications from all as we believe that diverse talent makes us stronger. We aim to foster an environment where every individual can feel they belong, being themselves and reaching their full potential. You'll get access to plenty of training and development opportunities so you can build the skills and knowledge to enjoy a fulfilling career. About SNG SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations. This is an incredibly exciting time to join us as Domestic Heating Engineer as we continue to deliver against our Sector Leading 'homes and place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers.
Guidewire Delivery Director, Integration , ClaimCenter, BillingCenter, PolicyCenter, The Guidewire Delivery Director position requires an experienced professional with an established track record in the Insurance sector, including the directing of complex programme portfolios. The focus will be on complex multi-year programmes implementing Guidewire Core platforms, with a preference for expertise in Guidewire Cloud versions. You will leverage your extensive knowledge of core Guidewire applications, such as ClaimCenter, PolicyCenter, and BillingCenter, to lead and manage essential projects within the insurance sector. What Your Day Will Look Like Program Leadership: Oversee end-to-end delivery of Guidewire products like PolicyCenter, BillingCenter, and ClaimCenter. Client Engagement: Act as the primary point of contact for clients, ensuring alignment between business goals and technical solutions. Team Management: Lead cross-functional teams including developers, analysts, and project managers across multiple geographies. Strategic Planning: Translate client needs into actionable delivery plans, ensuring on-time and on-budget execution. This Role Is For You If Deep understanding of the insurance industry, especially P&C. Proven experience with Guidewire platforms and integrations. Strong leadership, communication, and stakeholder management skills. Demonstrates proven expertise and success in managing projects related to and/or leveraging one or more of the following areas related to systems configurations within the Insurance industry: Ability to develop and implement Application Maintenance and Support solutions for Insurance Industry clients using the Guidewire application. Ability to act as a trusted advisor to build and maintain strong client relationships and improve customer relations through effective communication and commitment management. Demonstrable ability to manage large client, vendor, and offshore teams, ensuring alignment with project goals and timelines. Implementation of Agile SCRUM & SAFe methodologies to enhance project delivery across all phases. Guidewire Delivery Director, Integration, ClaimCenter, BillingCenter, PolicyCenter, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Mar 04, 2026
Full time
Guidewire Delivery Director, Integration , ClaimCenter, BillingCenter, PolicyCenter, The Guidewire Delivery Director position requires an experienced professional with an established track record in the Insurance sector, including the directing of complex programme portfolios. The focus will be on complex multi-year programmes implementing Guidewire Core platforms, with a preference for expertise in Guidewire Cloud versions. You will leverage your extensive knowledge of core Guidewire applications, such as ClaimCenter, PolicyCenter, and BillingCenter, to lead and manage essential projects within the insurance sector. What Your Day Will Look Like Program Leadership: Oversee end-to-end delivery of Guidewire products like PolicyCenter, BillingCenter, and ClaimCenter. Client Engagement: Act as the primary point of contact for clients, ensuring alignment between business goals and technical solutions. Team Management: Lead cross-functional teams including developers, analysts, and project managers across multiple geographies. Strategic Planning: Translate client needs into actionable delivery plans, ensuring on-time and on-budget execution. This Role Is For You If Deep understanding of the insurance industry, especially P&C. Proven experience with Guidewire platforms and integrations. Strong leadership, communication, and stakeholder management skills. Demonstrates proven expertise and success in managing projects related to and/or leveraging one or more of the following areas related to systems configurations within the Insurance industry: Ability to develop and implement Application Maintenance and Support solutions for Insurance Industry clients using the Guidewire application. Ability to act as a trusted advisor to build and maintain strong client relationships and improve customer relations through effective communication and commitment management. Demonstrable ability to manage large client, vendor, and offshore teams, ensuring alignment with project goals and timelines. Implementation of Agile SCRUM & SAFe methodologies to enhance project delivery across all phases. Guidewire Delivery Director, Integration, ClaimCenter, BillingCenter, PolicyCenter, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Data Center Cost Manager, Ada page is loaded Data Center Cost Manager, Adalocations: London, UKtime type: Full timeposted on: Posted 4 Days Agojob requisition id: R7235 Ada Infrastructure is a global data center business committed to being a positive force for technology, people, and the planet. As part of the digital infrastructure platform of Ares Management Corporation (NYSE:ARES), a leading global alternative investment manager, Ada Infrastructure is positioned to be a leader in the industry in reliable, safe, secure, and sustainable digital infrastructure. With eight in-flight campuses across Japan, the UK, and Brazil, we have over 850 MW of power currently available and more than 1,500 MW in our global pipeline. To learn more about Ada Infrastructure, visit or to learn more about Ares Management visit . Job Description About the company: Ada Infrastructure is a part of the digital infrastructure platform of Ares Management Corporation (NYSE: ARES), a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes.We are a global data centre business grounded in sustainability, safety, and security. With a world-class team of industry leaders and the resources of Ares Management, Ada Infrastructure is executing on our mission to lead the world in sustainable digital infrastructure that drives customer success and social benefit Summary: Ada is expanding our team in EMEA. Our newest need is for a commercial/cost manager. This role will be largely based out of our London office with remote working and travel to our sites. Key Responsibilities Prepare detailed cost estimates during concept, design, and pre construction phases. Develop cost plans, budgets, and forecasts for all project stages. Analyse drawings, specifications, and project documents to determine material, labour, and equipment costs. Provide costing information for customer requested changes on a timely basis (in tandem with GC during execution) Manage tender processes, including preparing/reviewing bid documents and evaluating contractor proposals. Conduct cost comparisons and negotiate pricing with suppliers and contractors. In collaboration with your delivery team, ensure all project work scope has been included in the project estimates; verify all scope, durations, and assumptions included in each estimate and supports the authorization and release of every estimate Support finance and investment departments in preparation of funding requests Participate with the wider delivery team and outside consultants in research on new products and installation techniques and develop cost roadmaps to ensure competitive pricing Monitor project expenditures and track cost performance against budgets. Identify cost variances and recommend corrective actions. Maintain cost databases and benchmarking information. Review and administer construction contracts. Assess change orders, variations, and claims to determine cost impact. Ensure compliance with contractual and regulatory requirements. Produce cost reports, cash flow projections, and financial updates. Present findings to project stakeholders and senior management. Identify cost risks and develop mitigation strategies. Conduct value engineering exercises to optimize cost efficiency without compromising quality. Provide feedback to management team on partners' commercial performance - cost consultants, GC, MEP, etc. Review and implement lessons learned to ensure estimating data is accurate and competitive Understand and handle competing priorities in a dynamic environment Develop and maintain relationships with contractors / partners Work with the wider Ada team focusing on continuous improvement to our business processes Preferred Skills & Competencies: Proven record of leadership, strong verbal and written communications abilities, good interpersonal and organizational skills, computer proficiency, capacity to multi-task in a fast-paced environment, impeccable integrity and can-do attitude are all essential to success Proficient with Microsoft Office software High attention to detail and analytical mindset A thorough understanding of contracting strategies including but not limited to lump sum, cost plus, fee-based, T&M A thorough understanding of material take-off & cost estimating experience, and a working understanding of labour rates, general conditions, overhead, & profit Knowledge of AutoCad is a plus Knowledge of network & operating systems support a plus Strong customer service skills Ability to develop and document procedures Experience of project management Must be able to work with people at all levels internally and within the customer & vendor environments. Must be able to work in a team environment. Required Qualifications: Degree qualification in Quantity Surveying, Construction Management, Engineering or related field 5+ years of experience working in mission critical data centre construction Strong understanding of construction contracts (FIDIC, NEC, JCT etc.) Must be able to handle multiple construction projects simultaneously Must be willing to travel between 35-50% of the time as well as oversee multiple projects in multiple jurisdictions simultaneously. Reporting Relationships Cost Manager, EMEA, Ada There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active. locations: London, UKtime type: Full timeposted on: Posted Yesterday
Mar 03, 2026
Full time
Data Center Cost Manager, Ada page is loaded Data Center Cost Manager, Adalocations: London, UKtime type: Full timeposted on: Posted 4 Days Agojob requisition id: R7235 Ada Infrastructure is a global data center business committed to being a positive force for technology, people, and the planet. As part of the digital infrastructure platform of Ares Management Corporation (NYSE:ARES), a leading global alternative investment manager, Ada Infrastructure is positioned to be a leader in the industry in reliable, safe, secure, and sustainable digital infrastructure. With eight in-flight campuses across Japan, the UK, and Brazil, we have over 850 MW of power currently available and more than 1,500 MW in our global pipeline. To learn more about Ada Infrastructure, visit or to learn more about Ares Management visit . Job Description About the company: Ada Infrastructure is a part of the digital infrastructure platform of Ares Management Corporation (NYSE: ARES), a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes.We are a global data centre business grounded in sustainability, safety, and security. With a world-class team of industry leaders and the resources of Ares Management, Ada Infrastructure is executing on our mission to lead the world in sustainable digital infrastructure that drives customer success and social benefit Summary: Ada is expanding our team in EMEA. Our newest need is for a commercial/cost manager. This role will be largely based out of our London office with remote working and travel to our sites. Key Responsibilities Prepare detailed cost estimates during concept, design, and pre construction phases. Develop cost plans, budgets, and forecasts for all project stages. Analyse drawings, specifications, and project documents to determine material, labour, and equipment costs. Provide costing information for customer requested changes on a timely basis (in tandem with GC during execution) Manage tender processes, including preparing/reviewing bid documents and evaluating contractor proposals. Conduct cost comparisons and negotiate pricing with suppliers and contractors. In collaboration with your delivery team, ensure all project work scope has been included in the project estimates; verify all scope, durations, and assumptions included in each estimate and supports the authorization and release of every estimate Support finance and investment departments in preparation of funding requests Participate with the wider delivery team and outside consultants in research on new products and installation techniques and develop cost roadmaps to ensure competitive pricing Monitor project expenditures and track cost performance against budgets. Identify cost variances and recommend corrective actions. Maintain cost databases and benchmarking information. Review and administer construction contracts. Assess change orders, variations, and claims to determine cost impact. Ensure compliance with contractual and regulatory requirements. Produce cost reports, cash flow projections, and financial updates. Present findings to project stakeholders and senior management. Identify cost risks and develop mitigation strategies. Conduct value engineering exercises to optimize cost efficiency without compromising quality. Provide feedback to management team on partners' commercial performance - cost consultants, GC, MEP, etc. Review and implement lessons learned to ensure estimating data is accurate and competitive Understand and handle competing priorities in a dynamic environment Develop and maintain relationships with contractors / partners Work with the wider Ada team focusing on continuous improvement to our business processes Preferred Skills & Competencies: Proven record of leadership, strong verbal and written communications abilities, good interpersonal and organizational skills, computer proficiency, capacity to multi-task in a fast-paced environment, impeccable integrity and can-do attitude are all essential to success Proficient with Microsoft Office software High attention to detail and analytical mindset A thorough understanding of contracting strategies including but not limited to lump sum, cost plus, fee-based, T&M A thorough understanding of material take-off & cost estimating experience, and a working understanding of labour rates, general conditions, overhead, & profit Knowledge of AutoCad is a plus Knowledge of network & operating systems support a plus Strong customer service skills Ability to develop and document procedures Experience of project management Must be able to work with people at all levels internally and within the customer & vendor environments. Must be able to work in a team environment. Required Qualifications: Degree qualification in Quantity Surveying, Construction Management, Engineering or related field 5+ years of experience working in mission critical data centre construction Strong understanding of construction contracts (FIDIC, NEC, JCT etc.) Must be able to handle multiple construction projects simultaneously Must be willing to travel between 35-50% of the time as well as oversee multiple projects in multiple jurisdictions simultaneously. Reporting Relationships Cost Manager, EMEA, Ada There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active. locations: London, UKtime type: Full timeposted on: Posted Yesterday
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
