Customer Data Analytics - Senior Consultant Why Join frog? Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. frog Data Join our frog data team and help shape the future of data and AI consulting. We help brands unlock the value and power of data and AI - through the lense of customer experience. You'll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. If you're passionate about using data and AI to create smarter, more human experiences, this is your opportunity to lead change and make a difference. An Overview Of The Role We are seeking a skilled Senior Consultant with hands-on experience helping organisations deliver value within customer, marketing or commercial domains through data and insights. The ideal candidate will have extensive experience in one (or more) of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Additionally, the candidate should have strong project management and people management skills. What We Look For We are seeking a skilled Senior Consultant experienced in one or more data-related roles-such as Data Analyst, Data Scientist, Data Architect, or Data Strategist. You will have a combination of some of the following personal and professional attributes: CX Data & Insights SME - Hands-on experience working with data within behaviour analytics, marketing, CRM, commercial, web, CDPs or product analytics with core focus in customer experience. Familiar with a range of 1st, 2nd and 3rd party data sources - including transactional/EPOS, digital, retailer, social, loyalty etc Delivery Excellence - Experience developing and implementing insight solutions, MarTech / data driven CX solutions or ML/AL solutions. Proven experience owning workstreams including planning, execution, and successful delivery of insights or AI/ML POCs, MVPs and production grade solutions. Data Visualisation Experience - Utilise visualisation tools such as Power BI or Tableau to present data insights effectively. Cloud expertise - Knowledge of cloud platforms (e.g. AWS, GCP, Azure) and tools for data analytics or data science, and experience with data modelling and data management Collaborative team player- Collaborate with cross-functional teams to understand business challenges and create valuables products/solutions Excellent Communicator - Strong written communication, presentation and data driven storytelling skills, with the ability to communicate complex ideas clearly to stakeholders Innovative Mind - A strong interest and experience with the latest advancements in data, AI, machine learning, and data science space It Would Be a Bonus If You Have Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector). Familiarity with Agentic AI Client delivery experience (for either internal or external customers) Familiarity with data analytics tools or programming languages (such as Python, SQL or R) Familiarity with ethical considerations and best practices in data analytics, AI and data science. People Manager -People management skills, including mentoring, guiding, and developing junior team members. Need To Know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Apr 02, 2026
Full time
Customer Data Analytics - Senior Consultant Why Join frog? Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. frog Data Join our frog data team and help shape the future of data and AI consulting. We help brands unlock the value and power of data and AI - through the lense of customer experience. You'll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. If you're passionate about using data and AI to create smarter, more human experiences, this is your opportunity to lead change and make a difference. An Overview Of The Role We are seeking a skilled Senior Consultant with hands-on experience helping organisations deliver value within customer, marketing or commercial domains through data and insights. The ideal candidate will have extensive experience in one (or more) of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Additionally, the candidate should have strong project management and people management skills. What We Look For We are seeking a skilled Senior Consultant experienced in one or more data-related roles-such as Data Analyst, Data Scientist, Data Architect, or Data Strategist. You will have a combination of some of the following personal and professional attributes: CX Data & Insights SME - Hands-on experience working with data within behaviour analytics, marketing, CRM, commercial, web, CDPs or product analytics with core focus in customer experience. Familiar with a range of 1st, 2nd and 3rd party data sources - including transactional/EPOS, digital, retailer, social, loyalty etc Delivery Excellence - Experience developing and implementing insight solutions, MarTech / data driven CX solutions or ML/AL solutions. Proven experience owning workstreams including planning, execution, and successful delivery of insights or AI/ML POCs, MVPs and production grade solutions. Data Visualisation Experience - Utilise visualisation tools such as Power BI or Tableau to present data insights effectively. Cloud expertise - Knowledge of cloud platforms (e.g. AWS, GCP, Azure) and tools for data analytics or data science, and experience with data modelling and data management Collaborative team player- Collaborate with cross-functional teams to understand business challenges and create valuables products/solutions Excellent Communicator - Strong written communication, presentation and data driven storytelling skills, with the ability to communicate complex ideas clearly to stakeholders Innovative Mind - A strong interest and experience with the latest advancements in data, AI, machine learning, and data science space It Would Be a Bonus If You Have Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector). Familiarity with Agentic AI Client delivery experience (for either internal or external customers) Familiarity with data analytics tools or programming languages (such as Python, SQL or R) Familiarity with ethical considerations and best practices in data analytics, AI and data science. People Manager -People management skills, including mentoring, guiding, and developing junior team members. Need To Know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
IT Strategy & Performance - Senior / Managing Consultant At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. The Business Technology practice is one of the leading CIO & CTO advisory and technology innovation teams in the UK and Europe. Our consultants deliver tangible outcomes across business and IT oriented environments, working collaboratively with major FTSE 100 and government clients to help them achieve their strategic goals and leverage technology as a key driver of sustainable growth and ambitious change. YOUR ROLE Our IT Strategy & Performance team is one of the fastest growing teams in the Business Technology practice. We are structured across three core disciplines: (i) Technology Strategy; (ii) IT Cost & Value; and (iii) IT Mergers and Acquisitions. We are seeking Senior and Managing Consultant level candidates with a breadth of experience that will enable them to deliver across our three core disciplines. The ideal candidate will have expertise in Technology Strategy and IT Cost & Value, but IT M&A experience is also desirable. You will have the opportunity to work across a range of sectors. The responsibilities of the Senior/Managing Consultant role in IT Strategy & Performance typically includes: Client delivery, leading workstreams and project teams in complex technology engagements including Technology Strategy & Transformation and technology cost transformation. Driving cultural and organisational change with clients to align IT and business stakeholders around strategy, cost and value objectives. Advising on the strategic role of technology within organisations and how to operationalise the capabilities. Advising clients on translating complex technical findings into actionable commercial insights and deliverable strategies, focusing on value to the client. Contributing to the development of our offerings and supporting capability building within the IT Performance team, supporting the growth of our offers across market units and developing winning proposals for our clients. Providing leadership on emerging technologies and digital capabilities: AI, advanced analytics, cybersecurity and cloud native architectures - evaluating scalability, interoperability, and alignment with the client's long term strategy. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE We are looking for Senior/Managing Consultant level candidates who can demonstrate the following: Consulting experience (4+ years) across Technology Strategy and/or IT Cost & Value. Evidence of strong track record delivering on Digital Strategy & Transformation projects and/or technology cost transformation. Evidence of technical and strategic expertise across Technology Strategy, Target Operating Model Design, Transformation Roadmapping, Business IT Alignment, IT Financial Management, Total Cost of Ownership, Application Portfolio Rationalisation, Benchmarking and Optimisation. Evidence of managing teams/workstreams in complex delivery environments and the ability to build and maintain trusted relationships with senior client stakeholders. Experience in identifying real world application of technology to drive value from technology investments. Currently working in a major consulting firm, and/or in industry with a consulting background, possibly including within an in house strategy function. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of supporting proposition building/development and growth. Business development - utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own network to generate revenue. WHAT YOU'LL LOVE ABOUT WORKING HERE You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work: The opportunity to be an "intrapreneur", defining the direction of our team and offerings as we mature, grow and build relationships with new clients and in additional sectors. Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate. Be comfortable outside your comfort zone: Self stretchers thrive in our environment. Build momentum in your career: Make your role and your career what you want it to be. Stay true to who you are: Play to your strengths and bring your individuality. Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has impact. Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Apr 02, 2026
Full time
IT Strategy & Performance - Senior / Managing Consultant At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. The Business Technology practice is one of the leading CIO & CTO advisory and technology innovation teams in the UK and Europe. Our consultants deliver tangible outcomes across business and IT oriented environments, working collaboratively with major FTSE 100 and government clients to help them achieve their strategic goals and leverage technology as a key driver of sustainable growth and ambitious change. YOUR ROLE Our IT Strategy & Performance team is one of the fastest growing teams in the Business Technology practice. We are structured across three core disciplines: (i) Technology Strategy; (ii) IT Cost & Value; and (iii) IT Mergers and Acquisitions. We are seeking Senior and Managing Consultant level candidates with a breadth of experience that will enable them to deliver across our three core disciplines. The ideal candidate will have expertise in Technology Strategy and IT Cost & Value, but IT M&A experience is also desirable. You will have the opportunity to work across a range of sectors. The responsibilities of the Senior/Managing Consultant role in IT Strategy & Performance typically includes: Client delivery, leading workstreams and project teams in complex technology engagements including Technology Strategy & Transformation and technology cost transformation. Driving cultural and organisational change with clients to align IT and business stakeholders around strategy, cost and value objectives. Advising on the strategic role of technology within organisations and how to operationalise the capabilities. Advising clients on translating complex technical findings into actionable commercial insights and deliverable strategies, focusing on value to the client. Contributing to the development of our offerings and supporting capability building within the IT Performance team, supporting the growth of our offers across market units and developing winning proposals for our clients. Providing leadership on emerging technologies and digital capabilities: AI, advanced analytics, cybersecurity and cloud native architectures - evaluating scalability, interoperability, and alignment with the client's long term strategy. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE We are looking for Senior/Managing Consultant level candidates who can demonstrate the following: Consulting experience (4+ years) across Technology Strategy and/or IT Cost & Value. Evidence of strong track record delivering on Digital Strategy & Transformation projects and/or technology cost transformation. Evidence of technical and strategic expertise across Technology Strategy, Target Operating Model Design, Transformation Roadmapping, Business IT Alignment, IT Financial Management, Total Cost of Ownership, Application Portfolio Rationalisation, Benchmarking and Optimisation. Evidence of managing teams/workstreams in complex delivery environments and the ability to build and maintain trusted relationships with senior client stakeholders. Experience in identifying real world application of technology to drive value from technology investments. Currently working in a major consulting firm, and/or in industry with a consulting background, possibly including within an in house strategy function. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of supporting proposition building/development and growth. Business development - utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own network to generate revenue. WHAT YOU'LL LOVE ABOUT WORKING HERE You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work: The opportunity to be an "intrapreneur", defining the direction of our team and offerings as we mature, grow and build relationships with new clients and in additional sectors. Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate. Be comfortable outside your comfort zone: Self stretchers thrive in our environment. Build momentum in your career: Make your role and your career what you want it to be. Stay true to who you are: Play to your strengths and bring your individuality. Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has impact. Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
frog - Director - Financial Services Transformation (Service) frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Apr 02, 2026
Full time
frog - Director - Financial Services Transformation (Service) frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
