We are seeking an individual located in the UK. This is a Remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do: The Sr. Director of Customer Success responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention, and expansion across banks, insurance, payments, capital markets, and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities: Strategy & Leadership Define and execute the finance-vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale, and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps, and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programs. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programs, and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value, and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. Own CS budget, capacity planning, hiring plan, and productivity benchmarks. What You May Need to be Successful: Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organizational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organizational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration, and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organized, analytical, and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations. Diligent, resourceful, versatile, and able to multitask. Ability to travel at least 25% Preferred: Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Mar 19, 2026
Full time
We are seeking an individual located in the UK. This is a Remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do: The Sr. Director of Customer Success responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention, and expansion across banks, insurance, payments, capital markets, and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities: Strategy & Leadership Define and execute the finance-vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale, and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps, and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programs. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programs, and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value, and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. Own CS budget, capacity planning, hiring plan, and productivity benchmarks. What You May Need to be Successful: Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organizational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organizational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration, and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organized, analytical, and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations. Diligent, resourceful, versatile, and able to multitask. Ability to travel at least 25% Preferred: Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Digital Marketing Manager 9-month FTC £50,000 - £60,000 London (Hybrid) My client, a dynamic and growing business, is currently looking for a Digital Marketing Manager to join their team on a 9-month maternity cover contract. This is a pivotal, hands-on role, taking ownership of paid media, CRM strategy, and key digital projects, while working cross-functionally to drive performance, client engagement, and commercial growth. Responsibilities: Lead paid media strategy and execution across social, search, display and OOH, managing agencies, budgets and KPIs to maximise ROI Own CRM and email marketing activity, including campaign delivery, lifecycle automation and performance testing Deliver digital and client journey projects in collaboration with E-commerce, IT, Sales and external partners Manage publisher and agency relationships, ensuring brand alignment and commercial impact Own client data, reporting and insight delivery to support forecasting and sales growth Continuously optimise digital strategy, identifying new opportunities, trends and process improvements Skills: Proven Digital Marketing Manager experience with strong paid media and CRM background Experience within the retail sector - ideally luxury retail Strong project management and stakeholder engagement skills Data-driven with excellent analytical capability Proficient in Microsoft Office; POS knowledge advantageous Highly organised, proactive and confident working cross-functionally Package: £50,000 - £60,000 DOE Hybrid (1 day from home)
Mar 19, 2026
Contractor
Digital Marketing Manager 9-month FTC £50,000 - £60,000 London (Hybrid) My client, a dynamic and growing business, is currently looking for a Digital Marketing Manager to join their team on a 9-month maternity cover contract. This is a pivotal, hands-on role, taking ownership of paid media, CRM strategy, and key digital projects, while working cross-functionally to drive performance, client engagement, and commercial growth. Responsibilities: Lead paid media strategy and execution across social, search, display and OOH, managing agencies, budgets and KPIs to maximise ROI Own CRM and email marketing activity, including campaign delivery, lifecycle automation and performance testing Deliver digital and client journey projects in collaboration with E-commerce, IT, Sales and external partners Manage publisher and agency relationships, ensuring brand alignment and commercial impact Own client data, reporting and insight delivery to support forecasting and sales growth Continuously optimise digital strategy, identifying new opportunities, trends and process improvements Skills: Proven Digital Marketing Manager experience with strong paid media and CRM background Experience within the retail sector - ideally luxury retail Strong project management and stakeholder engagement skills Data-driven with excellent analytical capability Proficient in Microsoft Office; POS knowledge advantageous Highly organised, proactive and confident working cross-functionally Package: £50,000 - £60,000 DOE Hybrid (1 day from home)
Are you a skilled Account Manager who has experience working in a B2B PR agency? In this role as you will ensure the successful execution of digital and traditional PR activities for your clients, mainly across retail, fintech, IT and security industries. Salary: up to £42,000 plus employee profit-share scheme (annual bonus potential) Benefits: Hybrid working (Thursdays and Fridays working from home), 26 days holiday (plus bank holidays), Pension, Enhanced maternity/paternity pay. Please Note: This role could also be considered on a part-time basis for those who have outside commitments and may want slightly different working hours. Location: Hook, Hampshire - easily commutable from Basingstoke, Fleet, Reading, Wokingham, Farnborough, Aldershot, Farnham, Camberley, etc. You'll build relationships with journalists, influencers and other media professionals, to maximise coverage for your client. Manage all client communications, ensuring all SLA's and deadlines are met consistently, advising on additional services and building a long-term partnership. You should be an ambitious individual who enjoys working in a target-driven, fast-paced environment. Interested? Then apply today!
Mar 19, 2026
Full time
Are you a skilled Account Manager who has experience working in a B2B PR agency? In this role as you will ensure the successful execution of digital and traditional PR activities for your clients, mainly across retail, fintech, IT and security industries. Salary: up to £42,000 plus employee profit-share scheme (annual bonus potential) Benefits: Hybrid working (Thursdays and Fridays working from home), 26 days holiday (plus bank holidays), Pension, Enhanced maternity/paternity pay. Please Note: This role could also be considered on a part-time basis for those who have outside commitments and may want slightly different working hours. Location: Hook, Hampshire - easily commutable from Basingstoke, Fleet, Reading, Wokingham, Farnborough, Aldershot, Farnham, Camberley, etc. You'll build relationships with journalists, influencers and other media professionals, to maximise coverage for your client. Manage all client communications, ensuring all SLA's and deadlines are met consistently, advising on additional services and building a long-term partnership. You should be an ambitious individual who enjoys working in a target-driven, fast-paced environment. Interested? Then apply today!
Marketing Manager - Campaigns & PR sought by the Windows Solutions division of an international polymer manufacturer, in their Ross-on-Wye office. This global company has nearly 200 locations worldwide and supplies to a range of industries including construction, industrial and automotive industries. This is a part-time 25 hour per week - 12-month fixed Term contract maternity cover. My client is preferably seeking an experienced professional with a track record to step in for maternity cover who can hit the ground running. However, there is some flexibility to also consider a less experienced full-time Marketing Manager (37.5 hours). The Role: As the Marketing Manager - Campaigns & PR you will be reporting to the Head of Marketing & Communications, in this position you will be responsible for managing our customer B2B and B2C marketing campaigns to cover maternity leave. Working closely with the Head of Marketing & Communications on executing the marketing strategy and managing impactful campaigns that will elevate the Window Solutions brand, drive customer acquisition and ultimately increase sales across all our customer segments. Your day-to-day duties as Marketing Manager - Campaigns & PR will include: • Contribute to the design and implementation of the overarching marketing strategy, which aligns with the organisation's strategic growth objectives • Creation and execution of marketing campaigns • Track and analyse the performance of campaigns, providing insights and measuring ROI • Raise profile of the company using marketing tools and platforms. Identify avenues for brand exposure • Generation of engaging content for all marketing platforms • Co-ordinating PR activity aligned to the campaigns • Work with agencies to implement the PR and communications plan and strategy • Staying up to date with industry news and developments for use in marketing content. The successful Marketing Manager should have: • Degree in relevant marketing-related discipline or Business is strongly preferred • A strong level of experience within a similar PR & Marketing role within the B2B & B2C markets is essential • Strong project leadership and planning skills • Excellent communication and relationship-building abilities • Competency in writing compelling and creative campaign content • Proficiency in PR and marketing software and tools • A creative mindset with a strategic and analytical approach • Attention to detail, with a methodical approach Benefits: • £25,00 to £31,188 per annum for 25 hours per week part-time • Typically 3 days per week but for experience there is some flexibility on hours/days • Auto-enrolment pension scheme • Health cash plans • Occupational health • Holiday buy/sell scheme (4 days year 1, rising to 5 days from year 2) • Sick pay • Cycle To Work scheme • 32 days' holiday including bank holidays, increasing with service (pro ratta'd) • Smart casual dress code • Dress-down Fridays • Free parking • Onsite EV charge points • Internal training academy • E-learning opportunities including LinkedIn Learning • Access to external training and supported education • Stunning office location • Excellent working environment • Long term career opportunities Marketing Manager - Campaigns & PR Ross-on-Wye, Herefordshire £25,000 - £31,188 pa depending on experience excellent benefits Marketing Manager Marketing Executive Campaigns Campaigns & PR Marcomms Manager Marketing & PR PR & Marketing Marketer Senior Marketing SEO Online Marketing Business to Business Construction Engineering Manufacturing
Mar 18, 2026
Full time
Marketing Manager - Campaigns & PR sought by the Windows Solutions division of an international polymer manufacturer, in their Ross-on-Wye office. This global company has nearly 200 locations worldwide and supplies to a range of industries including construction, industrial and automotive industries. This is a part-time 25 hour per week - 12-month fixed Term contract maternity cover. My client is preferably seeking an experienced professional with a track record to step in for maternity cover who can hit the ground running. However, there is some flexibility to also consider a less experienced full-time Marketing Manager (37.5 hours). The Role: As the Marketing Manager - Campaigns & PR you will be reporting to the Head of Marketing & Communications, in this position you will be responsible for managing our customer B2B and B2C marketing campaigns to cover maternity leave. Working closely with the Head of Marketing & Communications on executing the marketing strategy and managing impactful campaigns that will elevate the Window Solutions brand, drive customer acquisition and ultimately increase sales across all our customer segments. Your day-to-day duties as Marketing Manager - Campaigns & PR will include: • Contribute to the design and implementation of the overarching marketing strategy, which aligns with the organisation's strategic growth objectives • Creation and execution of marketing campaigns • Track and analyse the performance of campaigns, providing insights and measuring ROI • Raise profile of the company using marketing tools and platforms. Identify avenues for brand exposure • Generation of engaging content for all marketing platforms • Co-ordinating PR activity aligned to the campaigns • Work with agencies to implement the PR and communications plan and strategy • Staying up to date with industry news and developments for use in marketing content. The successful Marketing Manager should have: • Degree in relevant marketing-related discipline or Business is strongly preferred • A strong level of experience within a similar PR & Marketing role within the B2B & B2C markets is essential • Strong project leadership and planning skills • Excellent communication and relationship-building abilities • Competency in writing compelling and creative campaign content • Proficiency in PR and marketing software and tools • A creative mindset with a strategic and analytical approach • Attention to detail, with a methodical approach Benefits: • £25,00 to £31,188 per annum for 25 hours per week part-time • Typically 3 days per week but for experience there is some flexibility on hours/days • Auto-enrolment pension scheme • Health cash plans • Occupational health • Holiday buy/sell scheme (4 days year 1, rising to 5 days from year 2) • Sick pay • Cycle To Work scheme • 32 days' holiday including bank holidays, increasing with service (pro ratta'd) • Smart casual dress code • Dress-down Fridays • Free parking • Onsite EV charge points • Internal training academy • E-learning opportunities including LinkedIn Learning • Access to external training and supported education • Stunning office location • Excellent working environment • Long term career opportunities Marketing Manager - Campaigns & PR Ross-on-Wye, Herefordshire £25,000 - £31,188 pa depending on experience excellent benefits Marketing Manager Marketing Executive Campaigns Campaigns & PR Marcomms Manager Marketing & PR PR & Marketing Marketer Senior Marketing SEO Online Marketing Business to Business Construction Engineering Manufacturing
Our client is the UK's only theatre company and participatory arts charity focused on addiction. This charity develops, nurtures and produces new writing and performances connected to substance misuse, touring to off-West End venues, festivals, treatment facilities and other civic spaces. Alongside its productions, they run weekly participatory workshops and delivers drama, dance and creative writing taster sessions in treatment facilities, using creativity to support confidence, self-esteem and lasting positive change in people's lives. Our client is recruiting a Senior Development Manager, and Prospectus is leading the search. Senior Development Manager Full time, 40 hours per week (open to part time, flexible working and job share) Hybrid working (at least 50% office based in E1 5HU) £40,000 £45,000 per annum This is a newly created role, which will help take the charity's fundraising to the next level. The new Senior Development Manager will grow existing income (trusts, foundations and statutory) and develop newer income streams (individual giving and corporate partnerships). Supported by the charity's Artistic Director/CEO and an expert Development Subcommittee, the Senior Development Manager will lead on the development and delivery of the fundraising strategy, securing five- and six-figure gifts and working towards an ambition to raise around £300,000 per year within the first two years. The role also includes oversight of regular supporter communications (including a monthly newsletter) and the use of tools such as Salesforce and Mailchimp, while keeping up to date with fundraising compliance, policy and sector trends. To be successful, you will bring substantial experience of delivering significant fundraising targets, ideally in the arts or cultural, or social welfare sectors, and a strong track record of generating income from a mix of the income streams mentioned above. Applications are welcomed from fundraisers ready to step into their first senior leadership role; however, you will have the confidence to design and implement an ambitious fundraising strategy. Crucially, you will be an excellent communicator and relationship-builder, organised and detail-focused, comfortable managing pipelines and budgets, and motivated by the power of the arts with social inclusion at its core. Our client is also keen to hear from candidates who are willing to support marketing and promotional activity (experience welcome but not essential). How to Apply At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please contact Femke Vorstman at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support you throughout the process, so we look forward to hearing from you. To apply, please submit your CV and cover letter (maximum 2 sides of A4). Prospectus will be in touch and if your experience is suitable, will arrange an initial meeting to brief you on the role. You'll then have all the information you need to make changes to your application if needed and formally apply. We look forward to connecting with you soon. Please note that applications will be reviewed, and interviews arranged (two rounds), on a rolling basis, so please apply as soon as possible.
Mar 17, 2026
Full time
Our client is the UK's only theatre company and participatory arts charity focused on addiction. This charity develops, nurtures and produces new writing and performances connected to substance misuse, touring to off-West End venues, festivals, treatment facilities and other civic spaces. Alongside its productions, they run weekly participatory workshops and delivers drama, dance and creative writing taster sessions in treatment facilities, using creativity to support confidence, self-esteem and lasting positive change in people's lives. Our client is recruiting a Senior Development Manager, and Prospectus is leading the search. Senior Development Manager Full time, 40 hours per week (open to part time, flexible working and job share) Hybrid working (at least 50% office based in E1 5HU) £40,000 £45,000 per annum This is a newly created role, which will help take the charity's fundraising to the next level. The new Senior Development Manager will grow existing income (trusts, foundations and statutory) and develop newer income streams (individual giving and corporate partnerships). Supported by the charity's Artistic Director/CEO and an expert Development Subcommittee, the Senior Development Manager will lead on the development and delivery of the fundraising strategy, securing five- and six-figure gifts and working towards an ambition to raise around £300,000 per year within the first two years. The role also includes oversight of regular supporter communications (including a monthly newsletter) and the use of tools such as Salesforce and Mailchimp, while keeping up to date with fundraising compliance, policy and sector trends. To be successful, you will bring substantial experience of delivering significant fundraising targets, ideally in the arts or cultural, or social welfare sectors, and a strong track record of generating income from a mix of the income streams mentioned above. Applications are welcomed from fundraisers ready to step into their first senior leadership role; however, you will have the confidence to design and implement an ambitious fundraising strategy. Crucially, you will be an excellent communicator and relationship-builder, organised and detail-focused, comfortable managing pipelines and budgets, and motivated by the power of the arts with social inclusion at its core. Our client is also keen to hear from candidates who are willing to support marketing and promotional activity (experience welcome but not essential). How to Apply At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please contact Femke Vorstman at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support you throughout the process, so we look forward to hearing from you. To apply, please submit your CV and cover letter (maximum 2 sides of A4). Prospectus will be in touch and if your experience is suitable, will arrange an initial meeting to brief you on the role. You'll then have all the information you need to make changes to your application if needed and formally apply. We look forward to connecting with you soon. Please note that applications will be reviewed, and interviews arranged (two rounds), on a rolling basis, so please apply as soon as possible.
Marketing Manager Campaigns & PR sought by the Windows Solutions division of an international polymer manufacturer, in their Ross-on-Wye office. This global company has nearly 200 locations worldwide and supplies to a range of industries including construction, industrial and automotive industries. This is a part-time 25 hour per week 12-month fixed term contract maternity cover. My client is preferably seeking an experienced professional with a track record to step in for maternity cover who can hit the ground running. However, there is some flexibility to also consider a less experienced full-time Marketing Manager (37.5 hours). The Role: As the Marketing Manager Campaigns & PR you will be reporting to the Head of Marketing & Communications, in this position you will be responsible for managing our customer B2B and B2C marketing campaigns to cover maternity leave. Working closely with the Head of Marketing & Communications on executing the marketing strategy and managing impactful campaigns that will elevate the Window Solutions brand, drive customer acquisition and ultimately increase sales across all our customer segments. Your duties as Marketing Manager Campaigns & PR will include: Contribute to the design and implementation of the overarching marketing strategy, which aligns with the organisation s strategic growth objectives Creation and execution of marketing campaigns Track and analyse the performance of campaigns, providing insights and measuring ROI Raise profile of the company using marketing tools and platforms. Identify avenues for brand exposure Generation of engaging content for all marketing platforms Co-ordinating PR activity aligned to the campaigns Work with agencies to implement the PR and communications plan and strategy Staying up to date with industry news and developments for use in marketing content. The successful Marketing Manager should have: Degree in relevant marketing-related discipline or Business is strongly preferred A strong level of experience within a similar PR & Marketing role within the B2B & B2C markets is essential Strong project leadership and planning skills Excellent communication and relationship-building abilities Competency in writing compelling and creative campaign content Proficiency in PR and marketing software and tools A creative mindset with a strategic and analytical approach Attention to detail, with a methodical approach Benefits: £37 782 salary pro rata (£25,000 to £31,188 per annum for 25 hours per week part-time) Typically 3 days per week but for experience there is some flexibility on hours/days Auto-enrolment pension scheme Health cash plans Occupational health Holiday buy/sell scheme (4 days year 1, rising to 5 days from year 2) Sick pay Cycle To Work scheme 32 days holiday including bank holidays, increasing with service (pro rata d) Smart casual dress code Dress-down Fridays Free parking Onsite EV charge points Internal training academy E-learning opportunities including LinkedIn Learning Access to external training and supported education Stunning office location Excellent working environment Long term career opportunities Marketing Manager Campaigns & PR Ross-on-Wye, Herefordshire £37,500 - £46,782 (pro rata) depending on experience + excellent benefits Marketing Manager Marketing Executive Campaigns Campaigns & PR Marcomms Manager Marketing & PR PR & Marketing Marketer Senior Marketing SEO Online Marketing Business to Business Construction Engineering Manufacturing
Mar 16, 2026
Full time
Marketing Manager Campaigns & PR sought by the Windows Solutions division of an international polymer manufacturer, in their Ross-on-Wye office. This global company has nearly 200 locations worldwide and supplies to a range of industries including construction, industrial and automotive industries. This is a part-time 25 hour per week 12-month fixed term contract maternity cover. My client is preferably seeking an experienced professional with a track record to step in for maternity cover who can hit the ground running. However, there is some flexibility to also consider a less experienced full-time Marketing Manager (37.5 hours). The Role: As the Marketing Manager Campaigns & PR you will be reporting to the Head of Marketing & Communications, in this position you will be responsible for managing our customer B2B and B2C marketing campaigns to cover maternity leave. Working closely with the Head of Marketing & Communications on executing the marketing strategy and managing impactful campaigns that will elevate the Window Solutions brand, drive customer acquisition and ultimately increase sales across all our customer segments. Your duties as Marketing Manager Campaigns & PR will include: Contribute to the design and implementation of the overarching marketing strategy, which aligns with the organisation s strategic growth objectives Creation and execution of marketing campaigns Track and analyse the performance of campaigns, providing insights and measuring ROI Raise profile of the company using marketing tools and platforms. Identify avenues for brand exposure Generation of engaging content for all marketing platforms Co-ordinating PR activity aligned to the campaigns Work with agencies to implement the PR and communications plan and strategy Staying up to date with industry news and developments for use in marketing content. The successful Marketing Manager should have: Degree in relevant marketing-related discipline or Business is strongly preferred A strong level of experience within a similar PR & Marketing role within the B2B & B2C markets is essential Strong project leadership and planning skills Excellent communication and relationship-building abilities Competency in writing compelling and creative campaign content Proficiency in PR and marketing software and tools A creative mindset with a strategic and analytical approach Attention to detail, with a methodical approach Benefits: £37 782 salary pro rata (£25,000 to £31,188 per annum for 25 hours per week part-time) Typically 3 days per week but for experience there is some flexibility on hours/days Auto-enrolment pension scheme Health cash plans Occupational health Holiday buy/sell scheme (4 days year 1, rising to 5 days from year 2) Sick pay Cycle To Work scheme 32 days holiday including bank holidays, increasing with service (pro rata d) Smart casual dress code Dress-down Fridays Free parking Onsite EV charge points Internal training academy E-learning opportunities including LinkedIn Learning Access to external training and supported education Stunning office location Excellent working environment Long term career opportunities Marketing Manager Campaigns & PR Ross-on-Wye, Herefordshire £37,500 - £46,782 (pro rata) depending on experience + excellent benefits Marketing Manager Marketing Executive Campaigns Campaigns & PR Marcomms Manager Marketing & PR PR & Marketing Marketer Senior Marketing SEO Online Marketing Business to Business Construction Engineering Manufacturing
Senior Supporter Engagement Manager Salary: £42,000 - £45,000 per annum Contract Type: Maternity Cover - 1 year Working hours 37.5 hours per week plus occasional evening and weekend work The Role: The Senior Supporter Engagement Manager will play a key role in supporting the delivery of RADA's future fundraising growth by developing and stewarding long-term relationships with a portfolio of individuals and seeking new prospective relationships to support the annual targets of the Development department and to maximise giving for long-term sustainable funding. The Senior Supporter Engagement Manager will work closely with teams across RADA including Marketing and Communications, Student Services and Academic team, teaching faculty and the Principal's office. The purpose of the role is to focus on developing long-term relationships with a portfolio of individual supporters and prospects to secure individual gifts of up to approximately £10,000 p.a. About Us RADA is a progressive and inclusive community of practice that inspires innovation and encourages bold action. Our world-leading training in the dramatic and production arts nurtures creative expression, empowers individuals and seeks to influence positive change in the creative industries and wider community. For over a century, RADA has been a centre of excellence. Now in our 120th year, we are working together as a community to create an academy for the future which develops the potential of the most talented people, and nurtures curious socially-conscious practitioners who will be change makers and future leaders. Ours is an impressive history on which we are building an innovative future. This is an exciting time to join us as we develop a new vision and strategy for RADA, focusing on inclusion in our work, creating equitable practice and empowering artists while developing our growth strategy, industry partners and international offering. We are working from our foundational strengths to grow our income streams through life-changing work, aligned with our core pedagogy and ethos co-created with industry and partners. How to Apply To apply for the Senior Supporter Engagement Manager position at RADA, please send a supporting statement (of no more than 2 pages) outlining why you want to work for RADA and how you meet the person specification, and your CV (no more than two pages) . Supporting Statements and CVs should be submitted as attachments in either PDF or Word formatting. Closing date for applications The deadline for applications is 10am on Tuesday 7 April 2026 the RADA team will be reviewing applications on a rolling basis but all received by the deadline will be considered for the role. If you have any questions please contact: Vlada Ursachi HR Administrator (0) The Royal Academy of Dramatic Art is dedicated to Equal Opportunities in employment and seeks to achieve diversity amongst its staff to reflect the community it serves.
Mar 16, 2026
Full time
Senior Supporter Engagement Manager Salary: £42,000 - £45,000 per annum Contract Type: Maternity Cover - 1 year Working hours 37.5 hours per week plus occasional evening and weekend work The Role: The Senior Supporter Engagement Manager will play a key role in supporting the delivery of RADA's future fundraising growth by developing and stewarding long-term relationships with a portfolio of individuals and seeking new prospective relationships to support the annual targets of the Development department and to maximise giving for long-term sustainable funding. The Senior Supporter Engagement Manager will work closely with teams across RADA including Marketing and Communications, Student Services and Academic team, teaching faculty and the Principal's office. The purpose of the role is to focus on developing long-term relationships with a portfolio of individual supporters and prospects to secure individual gifts of up to approximately £10,000 p.a. About Us RADA is a progressive and inclusive community of practice that inspires innovation and encourages bold action. Our world-leading training in the dramatic and production arts nurtures creative expression, empowers individuals and seeks to influence positive change in the creative industries and wider community. For over a century, RADA has been a centre of excellence. Now in our 120th year, we are working together as a community to create an academy for the future which develops the potential of the most talented people, and nurtures curious socially-conscious practitioners who will be change makers and future leaders. Ours is an impressive history on which we are building an innovative future. This is an exciting time to join us as we develop a new vision and strategy for RADA, focusing on inclusion in our work, creating equitable practice and empowering artists while developing our growth strategy, industry partners and international offering. We are working from our foundational strengths to grow our income streams through life-changing work, aligned with our core pedagogy and ethos co-created with industry and partners. How to Apply To apply for the Senior Supporter Engagement Manager position at RADA, please send a supporting statement (of no more than 2 pages) outlining why you want to work for RADA and how you meet the person specification, and your CV (no more than two pages) . Supporting Statements and CVs should be submitted as attachments in either PDF or Word formatting. Closing date for applications The deadline for applications is 10am on Tuesday 7 April 2026 the RADA team will be reviewing applications on a rolling basis but all received by the deadline will be considered for the role. If you have any questions please contact: Vlada Ursachi HR Administrator (0) The Royal Academy of Dramatic Art is dedicated to Equal Opportunities in employment and seeks to achieve diversity amongst its staff to reflect the community it serves.
You are here: Home / News / News / RNRMC - Individual Giving Lead We are looking for an Individual Giving Lead who will manage our portfolio of online and offline direct marketing campaigns, leading the delivery of these from end to end. This will include our annual Big Give cash appeal and regular giving 'Support the serving' campaign along with line management of the Individual Giving Fundraiser. About the RNRMC RNRMC is the Navy's principal charity which exists to support every sailor, marine and their families, for life. We do this by offering grants to and working with, other organisations to deliver programmes that meet the needs of our beneficiaries. We work hard, engaging with supporters to help raise awareness and funds to deliver the outcomes required for today and tomorrow. Experience and Background You will have a minimum of two years' experience in Individual Giving, with strong expertise in both Individual and Regular Giving programme development. You will be confident designing and delivering multichannel fundraising campaigns across email, social media, the website, and direct mail, and skilled in managing a campaign calendar from initial planning through to delivery and evaluation. Strong project planning, organisational and prioritisation skills are essential, along with proven experience working collaboratively across teams, particularly with Marketing and Communications. You will bring experience in leading others, including setting SMART objectives, managing performance, and supporting staff development to enhance team capability. You will be able to lead a portfolio of individual and regular giving activities, ensuring targets are met and high-quality delivery is maintained. Your background will demonstrate a track record of guiding team members effectively, contributing to successful income generation and continuous improvement across fundraising programmes. Hours of Work Hours of work are 35 hours per week, 09:00 - 17:00 Monday to Friday. We have a friendly, supportive, and inclusive environment with a hybrid working approach of 60% in office and 40% home-working. The annual salary range for the post is between £34,000 up to £37,000 per annum, depending upon experience. Free on-site parking Cycle to Work Scheme Free Access to HMS Excellent Fitness Centre Employee Assistance Programme to give you confidential support 24 hours a day Life Assurance (after one year's qualifying service) Private Healthcare Scheme (after one year's qualifying period) A generous non-contributory Pension Scheme (7% contribution after 3 months qualifying period) Enhanced Maternity Leave Package (after 2 year's qualifying period) Closing Date: 12 noon, Thursday 22 January 2026 Interview Date: w/c 26January 2026 Interviews will be held on a rolling basis during the advertising period and RNRMC reserve the right to close the vacancy early and make an appointment at any stage of the application process. Applicants may be asked to attend an on-line Application Review prior to the closing date to aid in the shortlisting process. This will be held via Microsoft Teams. Pre-appointment Checks The successful candidate will be asked to provide evidence they are eligible to work in the UK and undergo a DBS Check and additional security checks as required. How to Apply If you are interested and wish to apply, please forward your CV and cover letter to , detailing your relevant experience and identifying why you would be a good fit for the role. Shortlisted candidates may be asked to complete an RNRMC Application Form prior to interview. Job related enquiries for the Recruiting Manager can be forwarded via Dawn Ingram via email to: If you require assistance on this recruitment process, please contact HR by e mail to: In light of recent events in Afghanistan, please find information and support resources here
Mar 14, 2026
Full time
You are here: Home / News / News / RNRMC - Individual Giving Lead We are looking for an Individual Giving Lead who will manage our portfolio of online and offline direct marketing campaigns, leading the delivery of these from end to end. This will include our annual Big Give cash appeal and regular giving 'Support the serving' campaign along with line management of the Individual Giving Fundraiser. About the RNRMC RNRMC is the Navy's principal charity which exists to support every sailor, marine and their families, for life. We do this by offering grants to and working with, other organisations to deliver programmes that meet the needs of our beneficiaries. We work hard, engaging with supporters to help raise awareness and funds to deliver the outcomes required for today and tomorrow. Experience and Background You will have a minimum of two years' experience in Individual Giving, with strong expertise in both Individual and Regular Giving programme development. You will be confident designing and delivering multichannel fundraising campaigns across email, social media, the website, and direct mail, and skilled in managing a campaign calendar from initial planning through to delivery and evaluation. Strong project planning, organisational and prioritisation skills are essential, along with proven experience working collaboratively across teams, particularly with Marketing and Communications. You will bring experience in leading others, including setting SMART objectives, managing performance, and supporting staff development to enhance team capability. You will be able to lead a portfolio of individual and regular giving activities, ensuring targets are met and high-quality delivery is maintained. Your background will demonstrate a track record of guiding team members effectively, contributing to successful income generation and continuous improvement across fundraising programmes. Hours of Work Hours of work are 35 hours per week, 09:00 - 17:00 Monday to Friday. We have a friendly, supportive, and inclusive environment with a hybrid working approach of 60% in office and 40% home-working. The annual salary range for the post is between £34,000 up to £37,000 per annum, depending upon experience. Free on-site parking Cycle to Work Scheme Free Access to HMS Excellent Fitness Centre Employee Assistance Programme to give you confidential support 24 hours a day Life Assurance (after one year's qualifying service) Private Healthcare Scheme (after one year's qualifying period) A generous non-contributory Pension Scheme (7% contribution after 3 months qualifying period) Enhanced Maternity Leave Package (after 2 year's qualifying period) Closing Date: 12 noon, Thursday 22 January 2026 Interview Date: w/c 26January 2026 Interviews will be held on a rolling basis during the advertising period and RNRMC reserve the right to close the vacancy early and make an appointment at any stage of the application process. Applicants may be asked to attend an on-line Application Review prior to the closing date to aid in the shortlisting process. This will be held via Microsoft Teams. Pre-appointment Checks The successful candidate will be asked to provide evidence they are eligible to work in the UK and undergo a DBS Check and additional security checks as required. How to Apply If you are interested and wish to apply, please forward your CV and cover letter to , detailing your relevant experience and identifying why you would be a good fit for the role. Shortlisted candidates may be asked to complete an RNRMC Application Form prior to interview. Job related enquiries for the Recruiting Manager can be forwarded via Dawn Ingram via email to: If you require assistance on this recruitment process, please contact HR by e mail to: In light of recent events in Afghanistan, please find information and support resources here
Location: Kensington Contract: Temporary, ad hoc Hours: 09:30 to 17:30 on required days in May and June Salary: £15.64 per hour + holiday Prospectus is delighted to be supporting our client in their search for a temporary Receptionist . This role supports a professional body who are in need to front of house support to cover vacancies and leave on set dates throughout May and June. The required days are 5th May, 6th May, 15th June, 16th June, and 17th June . Please only apply if you are able to commit to all dates. There will also be opportunities to take access other roles through Prospectus at different organisations outside of these dates. Responsibilities: Managing reception throughout opening hours, ensuring a warm welcome and support for visitor enquiries and requests Ensuring security procedures are followed, including issuing staff badges and encouraging their use Keeping both the internal and external reception area tidy and presentable at all times Supporting internal and external events, including stocking marketing materials and logging updates on the event database Booking and taking payments for meeting rooms, and for car park spaces Promptly answering general calls and providing support as necessary Leading on health and safety, including fire and first aid, including by providing safety inductions and ensuring supplies are stocked Arranging postal communications and liaising with couriers in a timely manager Requirements: Recent experience in a similar role, ideally within the not-for-profit sector Excellent written and verbal communication ability, with unparalleled interpersonal skills Confidence using digital tools, including databases and Microsoft products Strong ability to work proactively and independently, but also dynamically in a team when needed High levels of organisation and attention to detail Applications will be reviewed on a rolling basis so please apply ASAP by submitting your CV in Word format. At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please reach out to us.
Mar 14, 2026
Seasonal
Location: Kensington Contract: Temporary, ad hoc Hours: 09:30 to 17:30 on required days in May and June Salary: £15.64 per hour + holiday Prospectus is delighted to be supporting our client in their search for a temporary Receptionist . This role supports a professional body who are in need to front of house support to cover vacancies and leave on set dates throughout May and June. The required days are 5th May, 6th May, 15th June, 16th June, and 17th June . Please only apply if you are able to commit to all dates. There will also be opportunities to take access other roles through Prospectus at different organisations outside of these dates. Responsibilities: Managing reception throughout opening hours, ensuring a warm welcome and support for visitor enquiries and requests Ensuring security procedures are followed, including issuing staff badges and encouraging their use Keeping both the internal and external reception area tidy and presentable at all times Supporting internal and external events, including stocking marketing materials and logging updates on the event database Booking and taking payments for meeting rooms, and for car park spaces Promptly answering general calls and providing support as necessary Leading on health and safety, including fire and first aid, including by providing safety inductions and ensuring supplies are stocked Arranging postal communications and liaising with couriers in a timely manager Requirements: Recent experience in a similar role, ideally within the not-for-profit sector Excellent written and verbal communication ability, with unparalleled interpersonal skills Confidence using digital tools, including databases and Microsoft products Strong ability to work proactively and independently, but also dynamically in a team when needed High levels of organisation and attention to detail Applications will be reviewed on a rolling basis so please apply ASAP by submitting your CV in Word format. At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please reach out to us.
This is a MATERNITY COVER Role with a Fixed Term Contract As a top company in natural living and wellness, we're starting a digital transformation journey, and you could be a key part of it. You can join us as an Email Marketing Specialist, making an immediate impact on our omnichannel strategy. You will play a critical role in executing email campaigns across European countries in 16 languages. Working closely with Digital Marketing Manager, this position offers the unique opportunity to be involved in the early stages of implementing a Customer Data Platform (CDP) and developing omnichannel communications and automated marketing strategies across the region. Here, every day you will have an opportunity to innovate, impact, and boost your career. Main Objective of Position: The Email Marketing Specialist is responsible for the end-to-end execution of multilingual email and omnichannel campaigns across European markets. This role plays a critical part in delivering accurate, timely, and high-quality communications that support marketing, events, and commercial objectives. The ideal candidate is highly detail-oriented, exceptionally organised, and thrives in a fast-paced environment with tight deadlines. They are confident working with modern email and omnichannel platforms and can manage multiple campaigns and priorities simultaneously without compromising quality. This is a fixed-term contract position to provide maternity cover. Key Responsibilities: Execute multilingual email marketing campaigns using an omnichannel platform, ensuring flawless setup, testing, and on-time delivery. Own the campaign execution process end to end, including final checks and implementation of last-minute changes prior to send. Build, manage, and optimise automated customer journeys, including welcome series, abandoned cart, post-purchase, and re-engagement flows. Collaborate closely with the design team to develop email templates that are visually engaging, on-brand, and optimised for performance. Manage customer databases, including audience creation, segmentation, data hygiene, and contact clean-up. Work cross-functionally with marketing, events, sales, design, and other stakeholders to ensure email activity aligns with overall strategy and brand guidelines. Maintain accurate and up-to-date records of tasks and progress within the task management system. Provide ad-hoc support for email project setup and manage incoming email-related requests via the task management system. Competencies: Exceptional attention to detail (critical for success in this role) Strong problem-solving mindset Design and aesthetic sensibility Flexibility and adaptability in a fast-moving environment Excellent time management and prioritisation skills Proactive, self-motivated, and able to work independently Confident decision-making and ownership mindset Knowledge, Skills, and Abilities: Outstanding attention to detail with the ability to identify and correct errors in campaign setup and execution. Strong organisational and project management skills, with the ability to manage multiple campaigns concurrently. Solid knowledge of email marketing best practices, deliverability, and industry standards. Proven problem-solving and critical thinking abilities. Comfortable working both independently and collaboratively within cross-functional teams. High level of proficiency with email marketing platforms such as Mailchimp, ActiveCampaign, Klaviyo, HubSpot, Marketo, or similar. Hands-on experience with email marketing automation and customer journey building. Strong understanding of data management, segmentation, and audience targeting. Good understanding of data privacy regulations, including GDPR (and CCPA where applicable). Education & Experience: Essential Bachelor s degree or equivalent professional experience & Minimum of 2 years work experience in email marketing Technically confident and comfortable working with marketing technology tools Excellent written English & Experience prioritising multiple tasks while meeting tight deadlines Desirable Experience with HTML and CSS for email design and coding, Experience of working in wellness and beauty industry Experience of working with an international team, across different time zones & European language skills If you are interested to apply in this role, kindly share your CV at your earliest convinience.
Mar 12, 2026
Contractor
This is a MATERNITY COVER Role with a Fixed Term Contract As a top company in natural living and wellness, we're starting a digital transformation journey, and you could be a key part of it. You can join us as an Email Marketing Specialist, making an immediate impact on our omnichannel strategy. You will play a critical role in executing email campaigns across European countries in 16 languages. Working closely with Digital Marketing Manager, this position offers the unique opportunity to be involved in the early stages of implementing a Customer Data Platform (CDP) and developing omnichannel communications and automated marketing strategies across the region. Here, every day you will have an opportunity to innovate, impact, and boost your career. Main Objective of Position: The Email Marketing Specialist is responsible for the end-to-end execution of multilingual email and omnichannel campaigns across European markets. This role plays a critical part in delivering accurate, timely, and high-quality communications that support marketing, events, and commercial objectives. The ideal candidate is highly detail-oriented, exceptionally organised, and thrives in a fast-paced environment with tight deadlines. They are confident working with modern email and omnichannel platforms and can manage multiple campaigns and priorities simultaneously without compromising quality. This is a fixed-term contract position to provide maternity cover. Key Responsibilities: Execute multilingual email marketing campaigns using an omnichannel platform, ensuring flawless setup, testing, and on-time delivery. Own the campaign execution process end to end, including final checks and implementation of last-minute changes prior to send. Build, manage, and optimise automated customer journeys, including welcome series, abandoned cart, post-purchase, and re-engagement flows. Collaborate closely with the design team to develop email templates that are visually engaging, on-brand, and optimised for performance. Manage customer databases, including audience creation, segmentation, data hygiene, and contact clean-up. Work cross-functionally with marketing, events, sales, design, and other stakeholders to ensure email activity aligns with overall strategy and brand guidelines. Maintain accurate and up-to-date records of tasks and progress within the task management system. Provide ad-hoc support for email project setup and manage incoming email-related requests via the task management system. Competencies: Exceptional attention to detail (critical for success in this role) Strong problem-solving mindset Design and aesthetic sensibility Flexibility and adaptability in a fast-moving environment Excellent time management and prioritisation skills Proactive, self-motivated, and able to work independently Confident decision-making and ownership mindset Knowledge, Skills, and Abilities: Outstanding attention to detail with the ability to identify and correct errors in campaign setup and execution. Strong organisational and project management skills, with the ability to manage multiple campaigns concurrently. Solid knowledge of email marketing best practices, deliverability, and industry standards. Proven problem-solving and critical thinking abilities. Comfortable working both independently and collaboratively within cross-functional teams. High level of proficiency with email marketing platforms such as Mailchimp, ActiveCampaign, Klaviyo, HubSpot, Marketo, or similar. Hands-on experience with email marketing automation and customer journey building. Strong understanding of data management, segmentation, and audience targeting. Good understanding of data privacy regulations, including GDPR (and CCPA where applicable). Education & Experience: Essential Bachelor s degree or equivalent professional experience & Minimum of 2 years work experience in email marketing Technically confident and comfortable working with marketing technology tools Excellent written English & Experience prioritising multiple tasks while meeting tight deadlines Desirable Experience with HTML and CSS for email design and coding, Experience of working in wellness and beauty industry Experience of working with an international team, across different time zones & European language skills If you are interested to apply in this role, kindly share your CV at your earliest convinience.
Title: Head of Events and Communications Accountable to: Executive Director Salary: £50,000 - £55,000 (dependent on experience) Direct Reports: Events officer, Marketing and Stakeholder Manager Contract type: Fixed term, maternity cover. Starting ASAP and for between 9-12 months. Application process: Apply by sending a CV and cover letter to Belinda Eaton by an email via the button below by midnight, UK time, on 22 March. First round interviews (online): 7 April. Face-to-face interviews: 14 & 15 April. Scope of the Role The Head of Events and Communications is a senior role within a highly regarded organisation, working with a focused and motivated team. The Head of Events and Communications is responsible for overseeing the marketing, communications, branding and events of the Institute of Masters of Wine. This involves working with a diverse group of global stakeholders including Members, students, Supporters and other sponsors, press, and industry partners. In addition to overseeing the IMW's global programme of events and trips, this role will be responsible for organising the IMW's 11th International Symposium which will take place in Adelaide in April 2027. The programme will be comprised of a series of inspiring talks, debates and tastings. With 500 delegates expected from 50 countries the symposium is a pinnacle of the wine calendar bringing together leading decision makers, influencers and thought leaders from the international trade, Masters of Wine, Masters of Wine students, presenters, sponsors and media. Key responsibilities: Team - Lead a high performing Marketing and Events team. Symposium - Project manage the end-to-end delivery of the IMW's 11th International Symposium. Marketing and Communications - Working closely with the Events officer and Marketing and Stakeholder Manager to oversee all internal and external communications and marketing strategy. Brand - Ensure that a consistent brand image is maintained throughout all aspects of the Institute's activities. Digital - Oversee all the Institute's content and activities in the digital space. Media relations - Act as the main conduit between the organisation and all key internal and external audiences including the media and PR world. Events and trips - Oversee the IMW's global programme of events and trips, and leverage them for PR. Recruitment of students - Working closely with the Head of Study Programme and Marketing and Stakeholder Manager to drive the recruitment process for candidates globally. 11th International Symposium: End-to-end operational oversight of the event. Develop and deliver against a comprehensive project plan covering the operational activities needed to successfully execute the event (pre-event planning, event week and post-event). Alongside the Head of Finance and Resources develop and maintain the event budget including expenses related to the event, ensuring that all costs are tracked and reported in a timely and accurate manner Development and implementation of risk management plan. Oversight of symposium staff and key liaison between external planning groups and suppliers. Oversight of all event contracts and deliverables. Oversight of venue management and key supplier bookings. Development of wine logistics processes for the event. Including receival/delivery of all wine to Adelaide and sorting and handling of wine processes for event week. Oversight of event branding. Oversight of all event communications and press arrangements in collaboration with the Marketing and Stakeholder Manager. Post-event evaluation and reporting. Person specification: Experience in delivering large-scale conferences / events. Experience in overseeing brand, communication and marketing strategy. Excellent organisation skills, including experience in managing complex projects. Strong stakeholder management skills and experience working with a diverse range of stakeholders of different seniority levels. Experienced communicator, demonstrative experience across all key marketing channels. A problem solver, who works well under pressure. Line management experience and of working across different teams and environments. Experience managing a large budget. A keen interest in wine is desirable.
Mar 11, 2026
Seasonal
Title: Head of Events and Communications Accountable to: Executive Director Salary: £50,000 - £55,000 (dependent on experience) Direct Reports: Events officer, Marketing and Stakeholder Manager Contract type: Fixed term, maternity cover. Starting ASAP and for between 9-12 months. Application process: Apply by sending a CV and cover letter to Belinda Eaton by an email via the button below by midnight, UK time, on 22 March. First round interviews (online): 7 April. Face-to-face interviews: 14 & 15 April. Scope of the Role The Head of Events and Communications is a senior role within a highly regarded organisation, working with a focused and motivated team. The Head of Events and Communications is responsible for overseeing the marketing, communications, branding and events of the Institute of Masters of Wine. This involves working with a diverse group of global stakeholders including Members, students, Supporters and other sponsors, press, and industry partners. In addition to overseeing the IMW's global programme of events and trips, this role will be responsible for organising the IMW's 11th International Symposium which will take place in Adelaide in April 2027. The programme will be comprised of a series of inspiring talks, debates and tastings. With 500 delegates expected from 50 countries the symposium is a pinnacle of the wine calendar bringing together leading decision makers, influencers and thought leaders from the international trade, Masters of Wine, Masters of Wine students, presenters, sponsors and media. Key responsibilities: Team - Lead a high performing Marketing and Events team. Symposium - Project manage the end-to-end delivery of the IMW's 11th International Symposium. Marketing and Communications - Working closely with the Events officer and Marketing and Stakeholder Manager to oversee all internal and external communications and marketing strategy. Brand - Ensure that a consistent brand image is maintained throughout all aspects of the Institute's activities. Digital - Oversee all the Institute's content and activities in the digital space. Media relations - Act as the main conduit between the organisation and all key internal and external audiences including the media and PR world. Events and trips - Oversee the IMW's global programme of events and trips, and leverage them for PR. Recruitment of students - Working closely with the Head of Study Programme and Marketing and Stakeholder Manager to drive the recruitment process for candidates globally. 11th International Symposium: End-to-end operational oversight of the event. Develop and deliver against a comprehensive project plan covering the operational activities needed to successfully execute the event (pre-event planning, event week and post-event). Alongside the Head of Finance and Resources develop and maintain the event budget including expenses related to the event, ensuring that all costs are tracked and reported in a timely and accurate manner Development and implementation of risk management plan. Oversight of symposium staff and key liaison between external planning groups and suppliers. Oversight of all event contracts and deliverables. Oversight of venue management and key supplier bookings. Development of wine logistics processes for the event. Including receival/delivery of all wine to Adelaide and sorting and handling of wine processes for event week. Oversight of event branding. Oversight of all event communications and press arrangements in collaboration with the Marketing and Stakeholder Manager. Post-event evaluation and reporting. Person specification: Experience in delivering large-scale conferences / events. Experience in overseeing brand, communication and marketing strategy. Excellent organisation skills, including experience in managing complex projects. Strong stakeholder management skills and experience working with a diverse range of stakeholders of different seniority levels. Experienced communicator, demonstrative experience across all key marketing channels. A problem solver, who works well under pressure. Line management experience and of working across different teams and environments. Experience managing a large budget. A keen interest in wine is desirable.
Reference number: JR252884 Location: Hybrid working - home and our office based in London Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Salary: £38,000 - £40,000 per annum We are looking for a Digital Learning Product Manager to join our team. This is a hands-on digital learning product role focused on ensuring the asynchronous resilience programme is robust, usable, and delivers a high-quality learner experience at launch and beyond. You will act as a strong advocate for the voice of the user, translating learner needs into practical, prioritised improvements across the website and learning platform. You will have the responsibility for shaping recommendations, identifying risks, and ensuring the platform performs effectively in real-world use, not just in theory. As an early-stage initiative, priorities will evolve. This role suits someone comfortable with ambiguity, ownership, and delivery, who enjoys variety and is willing to contribute across disciplines to support a successful launch. You will work closely with the programme founder, internal IT teams, and external suppliers to ensure delivery is aligned, timely, and fit for scale. You will also support basic digital marketing activity, contributing to product visibility. This is an excellent opportunity for an an exceptional Digital Product professional who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role Relevant experience in a digital product, learning platform or edtech environment. Experience in wellbeing, education or purpose-driven products. Strong, hands-on experience using WordPress. Experience administering an LMS or similar learning platform. Experience working with MVPs or early-stage digital products. Experience liaising with external developers or technical suppliers. Experience supporting digital marketing activity and website management. Comfortable using basic analytics or user behaviour data (e.g. Google Analytics, Tag Manager or similar). Strong attention to detail and commitment to product quality. Excellent written and verbal communication skills. Understanding of GDPR and data sensitivity. What we do Kaplan Resilience is a new wellbeing initiative within Kaplan, a global education provider with over 80 years of experience delivering outcomes-driven learning at scale. The initiative is focused on building a scalable, evidence-informed resilience programme for students and professionals, designed to deliver measurable impact and long-term commercial value. Digital, student-centred delivery underpins the strategy, with accessibility, engagement, and real-world application shaping all product and learning design decisions. Kaplan Resilience operates as a start-up within Kaplan: moving at pace, testing and iterating rapidly, while maintaining the rigour, credibility, and quality standards expected of a global education organisation. The programme is being developed for asynchronous delivery, enabling consistent learner experience and scalable deployment across institutions and markets. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply Please apply with CV and cover letter no later than 11pm on 22nd March 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Mar 07, 2026
Full time
Reference number: JR252884 Location: Hybrid working - home and our office based in London Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Salary: £38,000 - £40,000 per annum We are looking for a Digital Learning Product Manager to join our team. This is a hands-on digital learning product role focused on ensuring the asynchronous resilience programme is robust, usable, and delivers a high-quality learner experience at launch and beyond. You will act as a strong advocate for the voice of the user, translating learner needs into practical, prioritised improvements across the website and learning platform. You will have the responsibility for shaping recommendations, identifying risks, and ensuring the platform performs effectively in real-world use, not just in theory. As an early-stage initiative, priorities will evolve. This role suits someone comfortable with ambiguity, ownership, and delivery, who enjoys variety and is willing to contribute across disciplines to support a successful launch. You will work closely with the programme founder, internal IT teams, and external suppliers to ensure delivery is aligned, timely, and fit for scale. You will also support basic digital marketing activity, contributing to product visibility. This is an excellent opportunity for an an exceptional Digital Product professional who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role Relevant experience in a digital product, learning platform or edtech environment. Experience in wellbeing, education or purpose-driven products. Strong, hands-on experience using WordPress. Experience administering an LMS or similar learning platform. Experience working with MVPs or early-stage digital products. Experience liaising with external developers or technical suppliers. Experience supporting digital marketing activity and website management. Comfortable using basic analytics or user behaviour data (e.g. Google Analytics, Tag Manager or similar). Strong attention to detail and commitment to product quality. Excellent written and verbal communication skills. Understanding of GDPR and data sensitivity. What we do Kaplan Resilience is a new wellbeing initiative within Kaplan, a global education provider with over 80 years of experience delivering outcomes-driven learning at scale. The initiative is focused on building a scalable, evidence-informed resilience programme for students and professionals, designed to deliver measurable impact and long-term commercial value. Digital, student-centred delivery underpins the strategy, with accessibility, engagement, and real-world application shaping all product and learning design decisions. Kaplan Resilience operates as a start-up within Kaplan: moving at pace, testing and iterating rapidly, while maintaining the rigour, credibility, and quality standards expected of a global education organisation. The programme is being developed for asynchronous delivery, enabling consistent learner experience and scalable deployment across institutions and markets. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply Please apply with CV and cover letter no later than 11pm on 22nd March 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Lead St Marys relationship with key stakeholders, including our army of volunteers, and strategic partner agencies, such as Cumbria CVS and the Association of Volunteer Managers. Drive our volunteering service; youll be responsible for communicating with volunteers and managing campaigns to recruit new members. This will include working to identify new, and review exisitng, potential volunteering opportunities with St Marys, as well as interviewing potential new recruits where appropriate. Identify opportunities for volunteer recruitment at volunteering fairs and other local events, and act as an ambassador for St Marys at those events. Main duties of the job Adopt appropriate and innovative ways to recruit volunteersResponsible for development and delivery of volunteer engagement actvities (newsletters, regular updates, feedback)Be the point of contact for volunteers to escalate any concerns or issues outside beyond their line management.Provide volunteers with guidance throughout the recruitment process.Support the wider Communications and Community Engagement team on other aspects of Comms and Marketing where required.Develop new and attend existing networking and community events in order to increase the prole of St Marys, our services and facilitate recruitment.Deploy volunteers in line with Hospice needs their skills and experience, and their wishes About us St Marys Hospice provides care and comfort for patients living with any life shortening illness or long-term condition and their family. We support people from the moment of diagnosis and their families for longer. Job responsibilities Temporary Volunteer Engagement Officer 30 hours a week Maternity cover Annual salary £2 2,651.20 Are you friendly, organised and a great communicator? We need someone to drive our volunteering service. Youll communicate with our existing volunteer army, and help us to grow it further, representing us at careers fairs and running recruitment campaigns. You will be point of contact for all volunteer enquiries and responsible for updating volunteer records and ensuring all training requirements are met. 16th February 2026 Person Specification General Requirements Please refer to job description above Please refer to job description above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mar 06, 2026
Full time
Lead St Marys relationship with key stakeholders, including our army of volunteers, and strategic partner agencies, such as Cumbria CVS and the Association of Volunteer Managers. Drive our volunteering service; youll be responsible for communicating with volunteers and managing campaigns to recruit new members. This will include working to identify new, and review exisitng, potential volunteering opportunities with St Marys, as well as interviewing potential new recruits where appropriate. Identify opportunities for volunteer recruitment at volunteering fairs and other local events, and act as an ambassador for St Marys at those events. Main duties of the job Adopt appropriate and innovative ways to recruit volunteersResponsible for development and delivery of volunteer engagement actvities (newsletters, regular updates, feedback)Be the point of contact for volunteers to escalate any concerns or issues outside beyond their line management.Provide volunteers with guidance throughout the recruitment process.Support the wider Communications and Community Engagement team on other aspects of Comms and Marketing where required.Develop new and attend existing networking and community events in order to increase the prole of St Marys, our services and facilitate recruitment.Deploy volunteers in line with Hospice needs their skills and experience, and their wishes About us St Marys Hospice provides care and comfort for patients living with any life shortening illness or long-term condition and their family. We support people from the moment of diagnosis and their families for longer. Job responsibilities Temporary Volunteer Engagement Officer 30 hours a week Maternity cover Annual salary £2 2,651.20 Are you friendly, organised and a great communicator? We need someone to drive our volunteering service. Youll communicate with our existing volunteer army, and help us to grow it further, representing us at careers fairs and running recruitment campaigns. You will be point of contact for all volunteer enquiries and responsible for updating volunteer records and ensuring all training requirements are met. 16th February 2026 Person Specification General Requirements Please refer to job description above Please refer to job description above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Investment Strategy Director 12 month FTC (Maternity Cover) (m f x) London You will be asked to be one of the leaders of the Cazenove Capital investment process in multi-asset class portfolios as an investment specialist. You will use your expert knowledge in investment strategy and fund research in order to direct, and lead the continuing innovation of, the firm's investment offering. You will be responsible for the communication of the firm's investment strategy and offering both internally and externally to the firm's clients. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Responsibilities To be a key contributor in formulating the core multi-asset investment strategy at the firm, with a specific focus on positioning of core investment models run by Cazenove Capital. This will include membership of the Funded Investment Committee, the Investment Strategy Group (ISG), and in most instances, the Wealth Management Investment Committee (WMIC). To chair the weekly ISG, which includes setting the research agenda, leading discussions, conducting relevant asset class research and overseeing research input from other ISG members. This will also include determining which trade proposals to take forward to the WMIC and providing them with fortnightly updates on ISG views and activity. To lead the annual review process of Cazenove's strategic asset allocation (SAA). This includes defining expected risk and return for all asset classes, as well as ensuring model portfolio allocations meet inflation-based targets. To be a leading figure in the development, running and communication of investment models and strategic investment capabilities run at Cazenove Capital. This may include membership of specialist investment committees and/or strategic asset class forums. To direct the preparation of, and be a key communicator of, formal presentation and other marketing material regarding the Cazenove investment process, strategy outlook, investment offerings and SAA. This will include presentation material for the Quarterly Investment Briefing and Monthly Investment Forums, as well as material for any other internal and external presentations as required. To assist Portfolio Directors and Managers in the management of certain client assets and attend meetings with external clients as an investment specialist as required. To aid, and in some instances attend, new business pitches as required. To contribute to wider external client communications, such as written thought pieces, client webinars and client conferences/roadshows. To assist in the preparation and delivery of client specific presentations as requested. To assist the "front office" (i.e. client-facing staff representing private clients, charities and family offices) with ad-hoc client/prospect queries and requests. To lead the collaboration on asset allocation within the wider Schroders Group, including different investment divisions and regional entities. Leading initiatives that maximise the relationship fully to the benefit of clients. To take a lead role in implementing the annual and long-term strategy for Wealth Management and ensure this is consistent with the Group strategy. To be responsible with the CIO and other Investment Directors for ensuring that the strength, quality and capabilities of the investment team are consistent with the stated strategy of the business, and ultimately the Group. To help ensure that the investment team operates effectively and in accordance with all procedures, including the identification, management and reporting of risks. To help ensure that the teams are operating within the requirements of all appropriate laws and regulations. To adhere to all Group policies, processes and procedures. Help to retain and develop key talent within the team. Ensure that delegated responsibilities are clearly identified and documented. Qualifications Educated to degree level or equivalent IMC, CAIA or CFA qualifications are desirable but not essential The Knowledge, Experience And Qualifications That Will Help Excellent analytical skills, including an ability to make judgments about management skills and define the expected risk/reward characteristics of opportunities. Strong knowledge of Excel Good knowledge of Word, PowerPoint, Teams, Eikon and Lipper
Mar 03, 2026
Full time
Investment Strategy Director 12 month FTC (Maternity Cover) (m f x) London You will be asked to be one of the leaders of the Cazenove Capital investment process in multi-asset class portfolios as an investment specialist. You will use your expert knowledge in investment strategy and fund research in order to direct, and lead the continuing innovation of, the firm's investment offering. You will be responsible for the communication of the firm's investment strategy and offering both internally and externally to the firm's clients. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Responsibilities To be a key contributor in formulating the core multi-asset investment strategy at the firm, with a specific focus on positioning of core investment models run by Cazenove Capital. This will include membership of the Funded Investment Committee, the Investment Strategy Group (ISG), and in most instances, the Wealth Management Investment Committee (WMIC). To chair the weekly ISG, which includes setting the research agenda, leading discussions, conducting relevant asset class research and overseeing research input from other ISG members. This will also include determining which trade proposals to take forward to the WMIC and providing them with fortnightly updates on ISG views and activity. To lead the annual review process of Cazenove's strategic asset allocation (SAA). This includes defining expected risk and return for all asset classes, as well as ensuring model portfolio allocations meet inflation-based targets. To be a leading figure in the development, running and communication of investment models and strategic investment capabilities run at Cazenove Capital. This may include membership of specialist investment committees and/or strategic asset class forums. To direct the preparation of, and be a key communicator of, formal presentation and other marketing material regarding the Cazenove investment process, strategy outlook, investment offerings and SAA. This will include presentation material for the Quarterly Investment Briefing and Monthly Investment Forums, as well as material for any other internal and external presentations as required. To assist Portfolio Directors and Managers in the management of certain client assets and attend meetings with external clients as an investment specialist as required. To aid, and in some instances attend, new business pitches as required. To contribute to wider external client communications, such as written thought pieces, client webinars and client conferences/roadshows. To assist in the preparation and delivery of client specific presentations as requested. To assist the "front office" (i.e. client-facing staff representing private clients, charities and family offices) with ad-hoc client/prospect queries and requests. To lead the collaboration on asset allocation within the wider Schroders Group, including different investment divisions and regional entities. Leading initiatives that maximise the relationship fully to the benefit of clients. To take a lead role in implementing the annual and long-term strategy for Wealth Management and ensure this is consistent with the Group strategy. To be responsible with the CIO and other Investment Directors for ensuring that the strength, quality and capabilities of the investment team are consistent with the stated strategy of the business, and ultimately the Group. To help ensure that the investment team operates effectively and in accordance with all procedures, including the identification, management and reporting of risks. To help ensure that the teams are operating within the requirements of all appropriate laws and regulations. To adhere to all Group policies, processes and procedures. Help to retain and develop key talent within the team. Ensure that delegated responsibilities are clearly identified and documented. Qualifications Educated to degree level or equivalent IMC, CAIA or CFA qualifications are desirable but not essential The Knowledge, Experience And Qualifications That Will Help Excellent analytical skills, including an ability to make judgments about management skills and define the expected risk/reward characteristics of opportunities. Strong knowledge of Excel Good knowledge of Word, PowerPoint, Teams, Eikon and Lipper
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we're expanding this team with product managers who will define the future of Intercom's AI platform and AI agent. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting edge product development, and real customer problems, helping us build world class AI products that deliver meaningful business impact. This is a high ownership role for a technical, customer obsessed PM who thrives in fast moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You'll own an important area of Intercom's AI platform or AI agent and be accountable for its vision, strategy, and impact. Deeply understand customers, the business, and the technology. You'll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You'll use this understanding to make high quality decisions and build a compelling roadmap. Work side by side with a world class AI team. You'll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you'll explore new ideas, assess feasibility, evaluate trade offs, and turn advanced AI capabilities into high value product experiences. Ship ambitious, high quality AI product. You'll take AI concepts from early exploration through to production launches. You'll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful. Collaborate across the company. You'll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact. Lead through clarity, ownership, and momentum. You'll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes. What skills do I need? Strong AI and technical fluency. You've built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade offs with technical partners. You're comfortable working autonomously in complex technical spaces. Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences. Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team. Ability to build world class product. You collaborate deeply with engineering and design to ship high quality software. You know how to test, measure, and iterate on AI systems and user facing AI features. You care deeply about safety, reliability, and delivering customer value. Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you. Why you'll love it here You'll work with an experienced AI team that has been shipping AI long before it was mainstream. You'll have real autonomy, real impact, and real responsibility. You'll help build the next generation of customer service through the power of AI. You'll help shape the future of AI PM craft at Intercom. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Mar 02, 2026
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we're expanding this team with product managers who will define the future of Intercom's AI platform and AI agent. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting edge product development, and real customer problems, helping us build world class AI products that deliver meaningful business impact. This is a high ownership role for a technical, customer obsessed PM who thrives in fast moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You'll own an important area of Intercom's AI platform or AI agent and be accountable for its vision, strategy, and impact. Deeply understand customers, the business, and the technology. You'll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You'll use this understanding to make high quality decisions and build a compelling roadmap. Work side by side with a world class AI team. You'll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you'll explore new ideas, assess feasibility, evaluate trade offs, and turn advanced AI capabilities into high value product experiences. Ship ambitious, high quality AI product. You'll take AI concepts from early exploration through to production launches. You'll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful. Collaborate across the company. You'll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact. Lead through clarity, ownership, and momentum. You'll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes. What skills do I need? Strong AI and technical fluency. You've built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade offs with technical partners. You're comfortable working autonomously in complex technical spaces. Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences. Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team. Ability to build world class product. You collaborate deeply with engineering and design to ship high quality software. You know how to test, measure, and iterate on AI systems and user facing AI features. You care deeply about safety, reliability, and delivering customer value. Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you. Why you'll love it here You'll work with an experienced AI team that has been shipping AI long before it was mainstream. You'll have real autonomy, real impact, and real responsibility. You'll help build the next generation of customer service through the power of AI. You'll help shape the future of AI PM craft at Intercom. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Supporter Development Manager We have an excellent opportunity for a flexible and professional individual with outstanding communication and interpersonal skills to join the dedicated Fundraising Department as Supporter Development Manager. Position: Supporter Development Manager Location: Sidmouth/Devon (onsite attendance currently anticipated to be a minimum of 2 days per month) Hours: 35 hours per week, 08.30-16.30, Monday-Friday Salary: £43,309 per annum Contract: Maternity cover contract starting on 2 February 2026 until 1 April 2027 Closing Date: Sunday 16 November 2025 About the Role As Supporter Development Manager, you will provide leadership to the Supporter Development side of the Individual Giving Team, successfully delivering supporter development activity in line with agreed annual targets and our Fundraising Strategy. You will work with the Head of Individual Giving to evolve and continuously improve the supporter journey activity, bringing an integrated, cross-departmental approach to deliver the most donor-centric activity, continuously evaluating performance to ensure lifetime value (LTV) optimisation. Key responsibilities include: Working in partnership with internal stakeholders to deliver the Individual Giving annual roadmap. Delivering, evaluating and improving integrated donor journeys across online, post, social and other channels as required. Managing the Supporter Development annual income and expenditure budgets. With the Head of Individual Giving, monitoring and reporting on the targets and KPIs of Supporter Development activity. Proactively identifying and delivering new fundraising and income growth opportunities within Supporter Development. Working closely with internal teams across the charity to analyse activity performance, audience behaviours and learnings to shape future campaigns. Leading, training, coaching, and mentoring the Supporter Development Team, upskilling their knowledge and experience within key areas of delivery. About You We are looking for someone with experience of managing, growing, and delivering multi-channel and multi-product supporter development programmes. You will also have: Working experience of several of the following areas: raffles, lottery, sponsorship, regular giving, reactivation, consent management, gift aid and cash giving (appeals). Experience of delivering complex donor-centric supporter journeys using a test and learn framework and LTV modelling. A track record of leading, motivating, and inspiring marketing teams, together with proven line management experience. Advanced and contemporary direct marketing knowledge, together with experience of managing and reforecasting multimillion pound direct marketing budgets. Experience of conducting effective direct marketing analysis to support and enhance the performance of channels, products, and specific appeals. Excellent communication and negotiation skills. As this role may/will involve occasional travel to different sites and external suppliers, a full, valid UK driving licence is required. As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply. Benefits include: Competitive pension. Life assurance Healthshield. 31 days holiday (including Bank holidays), rising to 34 will each full year of service. Wellbeing team. Recorded Pilates and Yoga classes. Long service awards. Healthshield plan Free parking. Subsidised restaurant and shop. About the Organisation The sanctuary is one of the UK s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. You may also have experience in areas such as Supporter Care, Supporter Development, Supporter Engagement, Fundraising, Supporter Care Manager, Supporter Development Manager, Supporter Engagement Manager, Fundraising Manager, Supporter Care Officer, Supporter Development Officer, Supporter Engagement Officer, Fundraising Officer, Individual Giving Officer, Individual Giving Manager, Marketing, Communications. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Nov 01, 2025
Contractor
Supporter Development Manager We have an excellent opportunity for a flexible and professional individual with outstanding communication and interpersonal skills to join the dedicated Fundraising Department as Supporter Development Manager. Position: Supporter Development Manager Location: Sidmouth/Devon (onsite attendance currently anticipated to be a minimum of 2 days per month) Hours: 35 hours per week, 08.30-16.30, Monday-Friday Salary: £43,309 per annum Contract: Maternity cover contract starting on 2 February 2026 until 1 April 2027 Closing Date: Sunday 16 November 2025 About the Role As Supporter Development Manager, you will provide leadership to the Supporter Development side of the Individual Giving Team, successfully delivering supporter development activity in line with agreed annual targets and our Fundraising Strategy. You will work with the Head of Individual Giving to evolve and continuously improve the supporter journey activity, bringing an integrated, cross-departmental approach to deliver the most donor-centric activity, continuously evaluating performance to ensure lifetime value (LTV) optimisation. Key responsibilities include: Working in partnership with internal stakeholders to deliver the Individual Giving annual roadmap. Delivering, evaluating and improving integrated donor journeys across online, post, social and other channels as required. Managing the Supporter Development annual income and expenditure budgets. With the Head of Individual Giving, monitoring and reporting on the targets and KPIs of Supporter Development activity. Proactively identifying and delivering new fundraising and income growth opportunities within Supporter Development. Working closely with internal teams across the charity to analyse activity performance, audience behaviours and learnings to shape future campaigns. Leading, training, coaching, and mentoring the Supporter Development Team, upskilling their knowledge and experience within key areas of delivery. About You We are looking for someone with experience of managing, growing, and delivering multi-channel and multi-product supporter development programmes. You will also have: Working experience of several of the following areas: raffles, lottery, sponsorship, regular giving, reactivation, consent management, gift aid and cash giving (appeals). Experience of delivering complex donor-centric supporter journeys using a test and learn framework and LTV modelling. A track record of leading, motivating, and inspiring marketing teams, together with proven line management experience. Advanced and contemporary direct marketing knowledge, together with experience of managing and reforecasting multimillion pound direct marketing budgets. Experience of conducting effective direct marketing analysis to support and enhance the performance of channels, products, and specific appeals. Excellent communication and negotiation skills. As this role may/will involve occasional travel to different sites and external suppliers, a full, valid UK driving licence is required. As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply. Benefits include: Competitive pension. Life assurance Healthshield. 31 days holiday (including Bank holidays), rising to 34 will each full year of service. Wellbeing team. Recorded Pilates and Yoga classes. Long service awards. Healthshield plan Free parking. Subsidised restaurant and shop. About the Organisation The sanctuary is one of the UK s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. You may also have experience in areas such as Supporter Care, Supporter Development, Supporter Engagement, Fundraising, Supporter Care Manager, Supporter Development Manager, Supporter Engagement Manager, Fundraising Manager, Supporter Care Officer, Supporter Development Officer, Supporter Engagement Officer, Fundraising Officer, Individual Giving Officer, Individual Giving Manager, Marketing, Communications. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
