Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We're an International Tax Team working across every industry sector with a diverse and interesting range of clients - from entrepreneurial start-ups to large, global FTSE 100 companies. For you, it's the chance to get involved in cross border M&A transactions, tax planning, transfer pricing, US Tax Consulting and more. Your potential will grow too, with plenty of opportunities to learn new skills or further enhance your current ones. Along the way, we'll give you all the client exposure, support and connections you need to take your career in whichever direction you want it to go. We're looking for someone with: US Certified Public Accountant (CPA) or equivalent A broad base of US tax knowledge Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 11, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We're an International Tax Team working across every industry sector with a diverse and interesting range of clients - from entrepreneurial start-ups to large, global FTSE 100 companies. For you, it's the chance to get involved in cross border M&A transactions, tax planning, transfer pricing, US Tax Consulting and more. Your potential will grow too, with plenty of opportunities to learn new skills or further enhance your current ones. Along the way, we'll give you all the client exposure, support and connections you need to take your career in whichever direction you want it to go. We're looking for someone with: US Certified Public Accountant (CPA) or equivalent A broad base of US tax knowledge Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Hyde London City 15 Old Bailey, London EC4M 7EF, UK Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energize, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation, and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop, and grow a high performing team, exercising sound judgement in recruitment, performance management, and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions Your humble and open to ideas. We leave our egos at the door and help get it done You're up for doing things differently and trying (almost) everything once You want to be part of something bigger and have fun along the way Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast-growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience, and potential.
Mar 11, 2026
Full time
Hyde London City 15 Old Bailey, London EC4M 7EF, UK Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energize, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation, and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop, and grow a high performing team, exercising sound judgement in recruitment, performance management, and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions Your humble and open to ideas. We leave our egos at the door and help get it done You're up for doing things differently and trying (almost) everything once You want to be part of something bigger and have fun along the way Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast-growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience, and potential.
About the Team Within this role, you will be supporting Social Care staff within Children & Families Team 3. We work with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable Children and Families, working together across Warwickshire. Warwickshire put children at the heart of everything we do. We work with children and families restoratively, building strong relationships and connections to help families find long last solutions. Now is an exciting time to be part of our team as Warwickshire begins to embed our Families First teams who support the young people in our County. Our approach is about locality working, multi disciplinary and multi agency teams that support the whole family. Building strong partnerships with local services, Health, Police and Education. If you want to build strong relationships and connections with families, join Warwickshire's Children and Families service. Our Offer to you includes: Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload. We also offer a Refer a Friend package for some roles. Terms and Conditions apply. About the Role We are recruiting for the role of a Business Support Officer covering Nuneaton, Bedworth & North Warwickshire Family Help on a full time/permanent basis. The Family Help team are based at Hilary Road Nuneaton. Business Support contributes to the efficient running of the team and the achievement of the County Council vision to make Warwickshire the best it can be, sustainable now and for future generations. You will work in a team to provide effective, flexible and responsive Business Support to one of the Council's Services, with the ability to support other teams as and when required. It is a fast paced, energetic and exciting area to work in, where you will be part of a close team. You will work proactively, looking for new ways of working, contributing to the outcomes of the services that you are supporting as well as the outcomes of the Business Support Service. We are looking for someone who has good organisational skills, is able to problem solve and use their own initiative, a great attention to detail with excellent communication skills. Additional information on requesting the Why work for Us Brochure is available by contacting the council. Key Requirements Working hours - 37 hrs per week, with agile and flexible working options generally worked from 9am till 5.30 pm Monday - Thursday and 9am to 5pm on Fridays. Office working 60% of working week. As part of this role you would be required to undertake general administration duties, data analysis & manipulation, responding to queries, assisting & supporting frontline services. The successful applicant will have: An ability to work in a fast-paced, busy environment, and to manage changes at short notice. Good IT skills with a knowledge of systems for data management. Experience of minute taking desirable. Reception experience would be beneficial to this role For further information please see the Job Description and Person Specification below; Business Support Officer Working for Warwickshire - This is the difference you make Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund. The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. We recommend submitting your application as soon as possible. We will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application. To discuss the role please contact Lou Naughton, Business Manager or Hannah Eyre, Senior Business Support Officer. Closing Date: Monday 22nd September; Interview Date: Wednesday 24th September. Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more
Mar 08, 2026
Full time
About the Team Within this role, you will be supporting Social Care staff within Children & Families Team 3. We work with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable Children and Families, working together across Warwickshire. Warwickshire put children at the heart of everything we do. We work with children and families restoratively, building strong relationships and connections to help families find long last solutions. Now is an exciting time to be part of our team as Warwickshire begins to embed our Families First teams who support the young people in our County. Our approach is about locality working, multi disciplinary and multi agency teams that support the whole family. Building strong partnerships with local services, Health, Police and Education. If you want to build strong relationships and connections with families, join Warwickshire's Children and Families service. Our Offer to you includes: Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload. We also offer a Refer a Friend package for some roles. Terms and Conditions apply. About the Role We are recruiting for the role of a Business Support Officer covering Nuneaton, Bedworth & North Warwickshire Family Help on a full time/permanent basis. The Family Help team are based at Hilary Road Nuneaton. Business Support contributes to the efficient running of the team and the achievement of the County Council vision to make Warwickshire the best it can be, sustainable now and for future generations. You will work in a team to provide effective, flexible and responsive Business Support to one of the Council's Services, with the ability to support other teams as and when required. It is a fast paced, energetic and exciting area to work in, where you will be part of a close team. You will work proactively, looking for new ways of working, contributing to the outcomes of the services that you are supporting as well as the outcomes of the Business Support Service. We are looking for someone who has good organisational skills, is able to problem solve and use their own initiative, a great attention to detail with excellent communication skills. Additional information on requesting the Why work for Us Brochure is available by contacting the council. Key Requirements Working hours - 37 hrs per week, with agile and flexible working options generally worked from 9am till 5.30 pm Monday - Thursday and 9am to 5pm on Fridays. Office working 60% of working week. As part of this role you would be required to undertake general administration duties, data analysis & manipulation, responding to queries, assisting & supporting frontline services. The successful applicant will have: An ability to work in a fast-paced, busy environment, and to manage changes at short notice. Good IT skills with a knowledge of systems for data management. Experience of minute taking desirable. Reception experience would be beneficial to this role For further information please see the Job Description and Person Specification below; Business Support Officer Working for Warwickshire - This is the difference you make Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund. The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. We recommend submitting your application as soon as possible. We will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application. To discuss the role please contact Lou Naughton, Business Manager or Hannah Eyre, Senior Business Support Officer. Closing Date: Monday 22nd September; Interview Date: Wednesday 24th September. Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more
We're recruiting an experienced Housing Policy and Procurement Officer to support the development and delivery of housing strategy, policy and procurement activity within a busy local authority housing service. This is a project-focused role supporting a wide range of housing initiatives including housing policy development, temporary accommodation provision, social housing development and commissioning activity. The successful candidate will work closely with senior housing strategy colleagues and external partners to help deliver key housing projects and ensure the council's housing policies remain robust, compliant and effective. The Role Support the delivery of a range of housing strategy and housing-related projects across the council. Assist with the development and review of housing policies, procedures and strategies to ensure they remain legally compliant and effective. Contribute to the commissioning and procurement of housing services and accommodation provision. Support projects relating to temporary accommodation, modular housing, hostel provision and housing solutions for vulnerable groups including those fleeing domestic abuse and rough sleepers. Assist in the design and development of accommodation solutions including traveller sites and temporary-to-permanent housing schemes. Work collaboratively with housing associations, central government departments, voluntary sector partners and other local authorities. Support contract management activity with external providers delivering housing-related services. Assist with housing-related research, statistical returns and analysis to support service delivery and strategic planning. Contribute to projects relating to IT systems, data management and service improvement within housing services. Provide support to the Housing Strategy, Procurement and Inclusion Manager and senior strategy officers on key projects and initiatives. Produce reports, research and briefing papers to support senior officers and decision-making processes. Attend meetings, consultations and project workstreams as required. Key Requirements Experience working within a local authority, housing association, consultancy or housing-related organisation in a housing strategy, development or enabling role. Good understanding of the social housing environment and the statutory duties of local authorities in relation to housing and homelessness. Knowledge of housing legislation, policy and the wider housing agenda. Experience supporting housing policy, strategy development or commissioning activity. Strong analytical and research skills with the ability to produce clear reports and recommendations. Excellent communication and stakeholder engagement skills. Ability to manage multiple projects and work effectively under pressure. Good IT literacy and experience using data and reporting systems. Educated to A-Level/NVQ Level 3 or equivalent experience in a relevant field. A relevant professional qualification such as CIH membership is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Strategy Officers, Policy Officers and Housing Development professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 07, 2026
Contractor
We're recruiting an experienced Housing Policy and Procurement Officer to support the development and delivery of housing strategy, policy and procurement activity within a busy local authority housing service. This is a project-focused role supporting a wide range of housing initiatives including housing policy development, temporary accommodation provision, social housing development and commissioning activity. The successful candidate will work closely with senior housing strategy colleagues and external partners to help deliver key housing projects and ensure the council's housing policies remain robust, compliant and effective. The Role Support the delivery of a range of housing strategy and housing-related projects across the council. Assist with the development and review of housing policies, procedures and strategies to ensure they remain legally compliant and effective. Contribute to the commissioning and procurement of housing services and accommodation provision. Support projects relating to temporary accommodation, modular housing, hostel provision and housing solutions for vulnerable groups including those fleeing domestic abuse and rough sleepers. Assist in the design and development of accommodation solutions including traveller sites and temporary-to-permanent housing schemes. Work collaboratively with housing associations, central government departments, voluntary sector partners and other local authorities. Support contract management activity with external providers delivering housing-related services. Assist with housing-related research, statistical returns and analysis to support service delivery and strategic planning. Contribute to projects relating to IT systems, data management and service improvement within housing services. Provide support to the Housing Strategy, Procurement and Inclusion Manager and senior strategy officers on key projects and initiatives. Produce reports, research and briefing papers to support senior officers and decision-making processes. Attend meetings, consultations and project workstreams as required. Key Requirements Experience working within a local authority, housing association, consultancy or housing-related organisation in a housing strategy, development or enabling role. Good understanding of the social housing environment and the statutory duties of local authorities in relation to housing and homelessness. Knowledge of housing legislation, policy and the wider housing agenda. Experience supporting housing policy, strategy development or commissioning activity. Strong analytical and research skills with the ability to produce clear reports and recommendations. Excellent communication and stakeholder engagement skills. Ability to manage multiple projects and work effectively under pressure. Good IT literacy and experience using data and reporting systems. Educated to A-Level/NVQ Level 3 or equivalent experience in a relevant field. A relevant professional qualification such as CIH membership is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Strategy Officers, Policy Officers and Housing Development professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Description We are seeking an experienced Senior Research Analyst to join our investment research team at AJ Bell. In this role, you will help lead a team of fund research analysts across equity, fixed income and alternative asset classes. You will ensure ongoing coverage of existing selections, bring in high-conviction new ideas, help develop the rest of the team and contribute improvements to the broader investment research process. Your selections will support our fast growing multi-asset funds and MPS propositions, as well as the Favourite funds list for self-directed users of our platform. What you'll do: Manage the ongoing maintenance of existing picks across various sectors, across monthly reporting, six monthly manager meeting and sector reviews (exact sectors to be determined based on candidate). Regularly 'pitch' new funds onto our approved list, self-directing across desk-based analysis, in-person fund manager meetings and high-quality recommendation notes. Serve as a subject matter expert within the team, mentoring junior and mid-level analysts and setting standards for research quality and depth. Collaborate closely with portfolio managers to ensure research outputs are aligned with fund mandates, risk parameters, and investment philosophy. Monitor existing holdings, track key drivers and catalysts, and provide timely updates to the investment team. Build and maintain relationships with asset management firms and industry experts. Present investment ideas clearly and persuasively in investment committee meetings and written research notes. Stay abreast of regulatory developments, ESG considerations, and market trends relevant to the covered universe. What you'll bring: Minimum Level IV QCF Qualification Highly experienced in fund research and selection, with a demonstrated track record of selecting outperforming funds. Deep understanding of investment industry across asset classes, strategy types and vehicles. Strong quantitative capability preferred Experience covering a range of sectors/ asset classes across equities / fixed income and alternatives. Excellent written and verbal communication skills, with the ability to distil complex analysis into clear, concise investment cases. Strong commercial awareness and genuine passion for markets. Ability to work independently and lead within a collaborative team environment. CFA charterholder (or equivalent qualification) preferred. About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. Our perks and benefits: Starting holiday entitlement of 27 days, increasing up to 31 days with length of service Holiday buy and sell scheme A choice of pension schemes with matched contributions up to 8% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by Medicash Discounted private healthcare scheme and dental plan Free gym membership, with an on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Death in service scheme Dedicated time for proof-of-concepts and assessing new tech Support to attend conferences, events, and meet-ups Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent management programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Mar 06, 2026
Full time
Job Description We are seeking an experienced Senior Research Analyst to join our investment research team at AJ Bell. In this role, you will help lead a team of fund research analysts across equity, fixed income and alternative asset classes. You will ensure ongoing coverage of existing selections, bring in high-conviction new ideas, help develop the rest of the team and contribute improvements to the broader investment research process. Your selections will support our fast growing multi-asset funds and MPS propositions, as well as the Favourite funds list for self-directed users of our platform. What you'll do: Manage the ongoing maintenance of existing picks across various sectors, across monthly reporting, six monthly manager meeting and sector reviews (exact sectors to be determined based on candidate). Regularly 'pitch' new funds onto our approved list, self-directing across desk-based analysis, in-person fund manager meetings and high-quality recommendation notes. Serve as a subject matter expert within the team, mentoring junior and mid-level analysts and setting standards for research quality and depth. Collaborate closely with portfolio managers to ensure research outputs are aligned with fund mandates, risk parameters, and investment philosophy. Monitor existing holdings, track key drivers and catalysts, and provide timely updates to the investment team. Build and maintain relationships with asset management firms and industry experts. Present investment ideas clearly and persuasively in investment committee meetings and written research notes. Stay abreast of regulatory developments, ESG considerations, and market trends relevant to the covered universe. What you'll bring: Minimum Level IV QCF Qualification Highly experienced in fund research and selection, with a demonstrated track record of selecting outperforming funds. Deep understanding of investment industry across asset classes, strategy types and vehicles. Strong quantitative capability preferred Experience covering a range of sectors/ asset classes across equities / fixed income and alternatives. Excellent written and verbal communication skills, with the ability to distil complex analysis into clear, concise investment cases. Strong commercial awareness and genuine passion for markets. Ability to work independently and lead within a collaborative team environment. CFA charterholder (or equivalent qualification) preferred. About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. Our perks and benefits: Starting holiday entitlement of 27 days, increasing up to 31 days with length of service Holiday buy and sell scheme A choice of pension schemes with matched contributions up to 8% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by Medicash Discounted private healthcare scheme and dental plan Free gym membership, with an on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Death in service scheme Dedicated time for proof-of-concepts and assessing new tech Support to attend conferences, events, and meet-ups Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent management programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do As the Head of Compliance & Conduct Risk you'll lead Metro Bank's second line oversight of compliance and conduct, ensuring strong governance, effective compliance monitoring, and a clear focus on delivering great customer outcomes. You'll work closely with colleagues across the Bank to enable sustainable growth, turning regulatory expectations into practical, proportionate controls and offering credible challenge that protects both our customers and the Bank. You will also drive and continuously enhance our compliance oversight and conduct risk framework-making sure we meet UK regulatory obligations, deliver fair value, embed a strong risk culture, and ensure our products, services and distribution models remain compliant and customer centric. Develop the Compliance & Conduct Risk strategy for Metro Bank aligned to the bank's risk appetite, regulatory priorities and business strategy. Maintain an effective conduct risk framework that covers identification, assessment, monitoring, control design, assurance and reporting. Ensure regulatory and conduct risks are identified early through horizon scanning, MI, complaints trends, monitoring results and thematic insights. Provide independent compliance and conduct risk advice and assurance to the Executive Leadership team that the Bank is operating within agreed risk appetite in relation to Compliance and Conduct risks and engage with regulators and industry bodies as needed. Provide credible, commercial, risk based advice to business areas (Products, Brand & Marketing, Banking, Banking Operations, Banking teams) across the product lifecycle and support new product approvals and material change governance. Lead compliance impact assessment of regulatory change working with business stakeholders to ensure practical implementation of new requirements with ongoing oversight of delivery of regulatory change. Support Senior Managers and business leaders on cases involving serious misconduct, including advice on the Individual and Senior Management Conduct Rules, impact on Fitness and Propriety, and any regulatory notifications/updates. Provide effective governance through regular conduct and compliance risk reporting to ExCo/Board risk committees, clear articulation of risk positions, emerging risks and forward looking indicators and oversight of issues management and remediation. Build and lead a high performing Compliance Team. What you will need You must have significant experience in a Compliance, Conduct Risk, or Regulatory Advisory senior leadership roles within a UK financial services organisation. You must have deep subject matter expertise of the UK regulatory framework (FCA/PRA Handbook, SYSC, CONC, DISP, COBS, PROD, SM&CR) as well as knowledge or experience of Payment Services Regulations and Consumer Credit Legislations. Strong expertise around Senior Manager and Certification Regime. Expertise in retail banking products (e.g., loans, mortgages, savings, payments, credit cards). Ability to interpret regulatory rules and translate them into practical business requirements. Experience providing robust, risk based advice to senior stakeholders. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Our promise to you We will make sure that you are well rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
Mar 06, 2026
Full time
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do As the Head of Compliance & Conduct Risk you'll lead Metro Bank's second line oversight of compliance and conduct, ensuring strong governance, effective compliance monitoring, and a clear focus on delivering great customer outcomes. You'll work closely with colleagues across the Bank to enable sustainable growth, turning regulatory expectations into practical, proportionate controls and offering credible challenge that protects both our customers and the Bank. You will also drive and continuously enhance our compliance oversight and conduct risk framework-making sure we meet UK regulatory obligations, deliver fair value, embed a strong risk culture, and ensure our products, services and distribution models remain compliant and customer centric. Develop the Compliance & Conduct Risk strategy for Metro Bank aligned to the bank's risk appetite, regulatory priorities and business strategy. Maintain an effective conduct risk framework that covers identification, assessment, monitoring, control design, assurance and reporting. Ensure regulatory and conduct risks are identified early through horizon scanning, MI, complaints trends, monitoring results and thematic insights. Provide independent compliance and conduct risk advice and assurance to the Executive Leadership team that the Bank is operating within agreed risk appetite in relation to Compliance and Conduct risks and engage with regulators and industry bodies as needed. Provide credible, commercial, risk based advice to business areas (Products, Brand & Marketing, Banking, Banking Operations, Banking teams) across the product lifecycle and support new product approvals and material change governance. Lead compliance impact assessment of regulatory change working with business stakeholders to ensure practical implementation of new requirements with ongoing oversight of delivery of regulatory change. Support Senior Managers and business leaders on cases involving serious misconduct, including advice on the Individual and Senior Management Conduct Rules, impact on Fitness and Propriety, and any regulatory notifications/updates. Provide effective governance through regular conduct and compliance risk reporting to ExCo/Board risk committees, clear articulation of risk positions, emerging risks and forward looking indicators and oversight of issues management and remediation. Build and lead a high performing Compliance Team. What you will need You must have significant experience in a Compliance, Conduct Risk, or Regulatory Advisory senior leadership roles within a UK financial services organisation. You must have deep subject matter expertise of the UK regulatory framework (FCA/PRA Handbook, SYSC, CONC, DISP, COBS, PROD, SM&CR) as well as knowledge or experience of Payment Services Regulations and Consumer Credit Legislations. Strong expertise around Senior Manager and Certification Regime. Expertise in retail banking products (e.g., loans, mortgages, savings, payments, credit cards). Ability to interpret regulatory rules and translate them into practical business requirements. Experience providing robust, risk based advice to senior stakeholders. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Our promise to you We will make sure that you are well rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
We're looking for an experienced and proactive Leasehold Manager to join a busy Housing Service on an interim basis. This is a key role focused on managing the council's leasehold and shared ownership portfolio - ensuring statutory compliance, financial accuracy, and excellent customer service to residents. You'll take ownership of service charge management, lease compliance, and Section 20 consultation processes, while leading on the resolution of complex leasehold queries and disputes. This is an excellent opportunity for an experienced housing professional to make an immediate impact within a fast-paced and customer-focused environment. The Role - Lead on the management of leasehold and shared ownership properties, ensuring compliance with lease terms, legislation, and council policies. - Prepare, review, and issue accurate annual service charge and major works invoices in line with statutory and contractual requirements. - Manage Section 20 consultation processes for planned and major works, ensuring full legal compliance and effective communication with leaseholders. - Handle complex leasehold enquiries, complaints, and disputes, working collaboratively with finance, legal, and technical teams. - Monitor and recover service charge arrears, taking appropriate recovery action where necessary. - Provide expert advice on leasehold matters to colleagues across the housing service and senior management. - Represent the council at First-Tier Tribunal hearings and other legal proceedings as required. - Support continuous service improvement by identifying opportunities to streamline processes and enhance customer experience. Key Requirements - Proven experience managing leasehold or shared ownership portfolios within a local authority or housing association. - Strong knowledge of leasehold law, including Section 20 consultation, service charge legislation, and the Landlord and Tenant Act 1985. - Excellent numerical, analytical, and financial management skills. - Confident communicator with the ability to handle challenging conversations and build effective relationships with leaseholders, contractors, and internal teams. - Experience resolving disputes and representing cases at tribunal level desirable. - Proficient in housing management systems and Microsoft Office applications. - Ability to work independently, prioritise competing demands, and meet tight deadlines in a fast-paced environment. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed) By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 06, 2026
Contractor
We're looking for an experienced and proactive Leasehold Manager to join a busy Housing Service on an interim basis. This is a key role focused on managing the council's leasehold and shared ownership portfolio - ensuring statutory compliance, financial accuracy, and excellent customer service to residents. You'll take ownership of service charge management, lease compliance, and Section 20 consultation processes, while leading on the resolution of complex leasehold queries and disputes. This is an excellent opportunity for an experienced housing professional to make an immediate impact within a fast-paced and customer-focused environment. The Role - Lead on the management of leasehold and shared ownership properties, ensuring compliance with lease terms, legislation, and council policies. - Prepare, review, and issue accurate annual service charge and major works invoices in line with statutory and contractual requirements. - Manage Section 20 consultation processes for planned and major works, ensuring full legal compliance and effective communication with leaseholders. - Handle complex leasehold enquiries, complaints, and disputes, working collaboratively with finance, legal, and technical teams. - Monitor and recover service charge arrears, taking appropriate recovery action where necessary. - Provide expert advice on leasehold matters to colleagues across the housing service and senior management. - Represent the council at First-Tier Tribunal hearings and other legal proceedings as required. - Support continuous service improvement by identifying opportunities to streamline processes and enhance customer experience. Key Requirements - Proven experience managing leasehold or shared ownership portfolios within a local authority or housing association. - Strong knowledge of leasehold law, including Section 20 consultation, service charge legislation, and the Landlord and Tenant Act 1985. - Excellent numerical, analytical, and financial management skills. - Confident communicator with the ability to handle challenging conversations and build effective relationships with leaseholders, contractors, and internal teams. - Experience resolving disputes and representing cases at tribunal level desirable. - Proficient in housing management systems and Microsoft Office applications. - Ability to work independently, prioritise competing demands, and meet tight deadlines in a fast-paced environment. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed) By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jones Lang LaSalle Incorporated
Birmingham, Staffordshire
HSSE Manager page is loaded HSSE Managerremote type: On-sitelocations: Birmingham, GBR: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ483433 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. HSSE Manager to help drive our 'One-Team SAFER together' culture across exciting retail destination environments. Job Title: HSSE Manager Reporting To: Senior HSSE Manager Location: Hybrid role with main office base in Birmingham, including home-based work and travel to UK client and JLL office locations The HSSE Manager works with the Senior HSSE Manager to deliver overarching health and safety compliance and 'One-Team SAFER together' objectives within the UK Workplace Risk & Resilience Team. The role focuses on delivering KPIs identified in client Management Services Agreements (MSA) and supports operational site-based teams in maintaining risk management platforms and our ISO 14001/45001 certified Integrated Management System (IMS).The HSSE Manager operates primarily in fast-moving retail destination environments and is directly responsible for HSSE monitoring, risk management, auditing and incident investigation to agreed performance standards. The role requires collaborative working with site management teams, surveying teams and service partners to drive compliance performance and best practice. Training management and delivery forms part of comprehensive JLL induction and refresher programs. Security intelligence engagement provides development opportunities within the wider Workplace Risk & Resilience Services.As Property Management transitions into a Global service line within REMS (Real Estate Management Services), active contribution to transition projects and global/EMEA regional projects is required. Client Service Understand Management Services Agreements (MSA) and ensure JLL liabilities are managed regarding health, safety, security and environmental issues Risk Management Ensure operational site teams manage identified risks, providing support and advice Maintain risk management platforms within agreed parameters Interrogate current risk management platform (Vision by JLL) including regular reporting Work with HSSEQ Team, site teams and service partners to manage and mitigate compliance risks Provide risk liability reports and support Ensure accidents and incidents are reported and investigated according to operational procedures Provide practical guidance on root cause analysis Manage serious incidents to conclusion, leading 'fair and just' investigations Report to management on issues and root causes requiring attention Work with enforcement agencies when required Review audit results and report trends to Head of Risk Operations Develop and deliver effective communication plans Drive S.A.F.E.R culture program across business functions Review and produce technical HSSE operating documents and best practice guidance Monitor external Health, Safety, Security and Environmental consultants Ensure cost-effective management of JLL liabilities Report non-compliance to Head of HSE Risk Operations Lead Contribute to Global and regional initiatives and HSSEQ transition programs HS Management/Audit Program Undertake site audits with site-based teams according to agreed work programs and criteria Support site-based teams in implementing effective risk mitigation controls Ensure outgoing properties receive audits within service charge year Training Maintain training needs analysis for portfolio with Head of Risk Operations Identify relevant training provision and assist with tracking Facilitate training courses and update briefings Coordinate regular training sessions for operational management teams Undertake additional training duties as required by Head of HSE Risk Operations QUALIFICATIONS, SKILLS AND EXPERIENCE Essential Requirements NEBOSH General Diploma level or Degree level equivalent Member of IOSH (CertIOSH preferred) Experience in training and facilitating courses Good working knowledge of Microsoft Word, Excel, and Outlook Strong numerical and report writing skills Customer-service driven with excellent communication skills Team player with excellent interpersonal and influencing skills Effective interaction with colleagues and clients Ability to work independently with minimal supervision Ability to work under pressure, manage time and meet deadlines Problem solving, critical and logical thinking skills Preferred Requirements NVQ Level 6 Diploma in Occupational Health and Safety practices (training provided for exceptional candidates) Practical understanding of property management Experience with database platforms and system integration Contractor management experience Practical safety management leadership experience Location: On-site -Birmingham, GBR, London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel,
Mar 06, 2026
Full time
HSSE Manager page is loaded HSSE Managerremote type: On-sitelocations: Birmingham, GBR: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ483433 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. HSSE Manager to help drive our 'One-Team SAFER together' culture across exciting retail destination environments. Job Title: HSSE Manager Reporting To: Senior HSSE Manager Location: Hybrid role with main office base in Birmingham, including home-based work and travel to UK client and JLL office locations The HSSE Manager works with the Senior HSSE Manager to deliver overarching health and safety compliance and 'One-Team SAFER together' objectives within the UK Workplace Risk & Resilience Team. The role focuses on delivering KPIs identified in client Management Services Agreements (MSA) and supports operational site-based teams in maintaining risk management platforms and our ISO 14001/45001 certified Integrated Management System (IMS).The HSSE Manager operates primarily in fast-moving retail destination environments and is directly responsible for HSSE monitoring, risk management, auditing and incident investigation to agreed performance standards. The role requires collaborative working with site management teams, surveying teams and service partners to drive compliance performance and best practice. Training management and delivery forms part of comprehensive JLL induction and refresher programs. Security intelligence engagement provides development opportunities within the wider Workplace Risk & Resilience Services.As Property Management transitions into a Global service line within REMS (Real Estate Management Services), active contribution to transition projects and global/EMEA regional projects is required. Client Service Understand Management Services Agreements (MSA) and ensure JLL liabilities are managed regarding health, safety, security and environmental issues Risk Management Ensure operational site teams manage identified risks, providing support and advice Maintain risk management platforms within agreed parameters Interrogate current risk management platform (Vision by JLL) including regular reporting Work with HSSEQ Team, site teams and service partners to manage and mitigate compliance risks Provide risk liability reports and support Ensure accidents and incidents are reported and investigated according to operational procedures Provide practical guidance on root cause analysis Manage serious incidents to conclusion, leading 'fair and just' investigations Report to management on issues and root causes requiring attention Work with enforcement agencies when required Review audit results and report trends to Head of Risk Operations Develop and deliver effective communication plans Drive S.A.F.E.R culture program across business functions Review and produce technical HSSE operating documents and best practice guidance Monitor external Health, Safety, Security and Environmental consultants Ensure cost-effective management of JLL liabilities Report non-compliance to Head of HSE Risk Operations Lead Contribute to Global and regional initiatives and HSSEQ transition programs HS Management/Audit Program Undertake site audits with site-based teams according to agreed work programs and criteria Support site-based teams in implementing effective risk mitigation controls Ensure outgoing properties receive audits within service charge year Training Maintain training needs analysis for portfolio with Head of Risk Operations Identify relevant training provision and assist with tracking Facilitate training courses and update briefings Coordinate regular training sessions for operational management teams Undertake additional training duties as required by Head of HSE Risk Operations QUALIFICATIONS, SKILLS AND EXPERIENCE Essential Requirements NEBOSH General Diploma level or Degree level equivalent Member of IOSH (CertIOSH preferred) Experience in training and facilitating courses Good working knowledge of Microsoft Word, Excel, and Outlook Strong numerical and report writing skills Customer-service driven with excellent communication skills Team player with excellent interpersonal and influencing skills Effective interaction with colleagues and clients Ability to work independently with minimal supervision Ability to work under pressure, manage time and meet deadlines Problem solving, critical and logical thinking skills Preferred Requirements NVQ Level 6 Diploma in Occupational Health and Safety practices (training provided for exceptional candidates) Practical understanding of property management Experience with database platforms and system integration Contractor management experience Practical safety management leadership experience Location: On-site -Birmingham, GBR, London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel,
Agility PR Solutions provides today's communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest-growing companies in the PR tech space and it's recognized by users on G2 for ease of use, quick implementation, and outstanding customer service. We are a remote-first company, with colleagues based across vibrant cities in Canada, the US, the UK, the Philippines, and India. We are intentional in helping our teams realize their full potential, and continue to invest in their learning and development, career progression, offering competitive pay and benefits, enabling leadership and work environment. About the Role Agility powers the daily workflows of modern PR teams. What happens in a customer's first 60 days determines whether we become embedded in that workflow or just another tool. We're looking for an Onboarding Strategist to own that critical window. You will guide mid-market and small business customers from sales handoff through successful platform adoption, translating PR objectives into structured onboarding plans, configuring workflows, and leading all onboarding sessions. For the first 60 days, you are the customer's primary point of contact at Agility, responsible for helping them gain traction quickly and integrate the platform into their daily work. At the end of onboarding, you will transition the account to an Account Manager with clear documentation and momentum in place. This is not a passive training role. It is a strategic activation role. What you'll do Understand & Plan You will quickly understand each customer's communications priorities, reporting needs, and internal workflows. From there, you will design a structured onboarding roadmap with clear milestones and defined success indicators, ensuring the setup aligns with the outcomes that matter most to them. To accomplish this, you will: Uncover underlying business drivers beyond surface-level requirements. Define onboarding milestones, ownership, and measurable success criteria. Design account configurations that directly support reporting, monitoring, and workflow goals. Configure with Intention You will configure and refine account structures to align with each client's workflows and reporting needs. This includes: Advanced Boolean searches Monitoring frameworks Dashboards and reporting structures Alerts and workflow alignment You will collaborate closely with Product Support to execute configurations and resolve technical issues efficiently. While you will partner cross-functionally, you are expected to lead configuration thinking and clearly explain trade-offs, guiding clients toward effective and scalable solutions. Accelerate Time-to-Value Your focus is helping customers see meaningful impact quickly and complete onboarding within 60 days. You will: Deliver first value within 7 business days of account handover Lead structured onboarding calls and working sessions Provide tailored, role-based training grounded in real PR workflows Monitor engagement and early adoption signals Proactively identify and mitigate onboarding risks Engage internal stakeholders to remove blockers and elevate emerging concerns Maintain responsiveness to preserve momentum throughout onboarding Momentum during onboarding is your responsibility. Own the Transition You will maintain clear, thorough documentation in Salesforce, capturing onboarding milestones, key decisions, stakeholder dynamics, risks, and configuration logic. At the end of onboarding, you will deliver a structured, insight-driven handoff to the Account Manager, including: Key stakeholders Open risks and recommended next steps Partner cross-functionally with Support, Product, Engineering, Marketing, Sales, and Account Management Surface patterns and client feedback to improve onboarding playbooks and processes Develop subject matter expertise in the Agility platform within your first 3-6 months Confidently introduce new features and enhancements to clients and internally, when relevant Stay current on PR industry trends, media landscape shifts, and evolving newsroom and communications workflows What You'll Bring Post-secondary diploma or degree in Public Relations, Communications, Media, Journalism, or a related field (preferred). 3+ years of experience in client-facing SaaS roles (Onboarding, Implementation or Customer Success) with a demonstrated ownership of activation outcomes Executive presence with excellent verbal and written communication skills, including experience leading senior stakeholder conversations. High emotional intelligence and listening skills, with the ability to build trust quickly. Strong business acumen and the ability to understand diverse client goals and operating environments. Proven experience delivering virtual trainings, product walkthroughs, and onboarding sessions. Strong problem-solving skills and experience troubleshooting configuration issues in collaboration with cross-functional teams, including distributed or overseas support. Ability to manage multiple priorities with strong organization and time management. Strong CRM discipline and documentation standards (Salesforce preferred). Comfort with productivity tools (Google Workspace or Microsoft Office) and basic reporting analysis. Interest in or passion for media, news, and current affairs. Experience building complex Boolean queries is a strong asset. Fluency in English required; French or Spanish is an asset. Why You'll Love It Here Fully remote work environment Collaborative culture - and key tools enabling it Pension Employee Assistance Program (EAP) Career Development & Progression opportunities Paid Vacation and Sick days Flex Fridays in Summer, Week off between Christmas and New Years' No Internal Meetings Fridays At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future. If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at for us to make appropriate arrangements. Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!
Mar 06, 2026
Full time
Agility PR Solutions provides today's communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest-growing companies in the PR tech space and it's recognized by users on G2 for ease of use, quick implementation, and outstanding customer service. We are a remote-first company, with colleagues based across vibrant cities in Canada, the US, the UK, the Philippines, and India. We are intentional in helping our teams realize their full potential, and continue to invest in their learning and development, career progression, offering competitive pay and benefits, enabling leadership and work environment. About the Role Agility powers the daily workflows of modern PR teams. What happens in a customer's first 60 days determines whether we become embedded in that workflow or just another tool. We're looking for an Onboarding Strategist to own that critical window. You will guide mid-market and small business customers from sales handoff through successful platform adoption, translating PR objectives into structured onboarding plans, configuring workflows, and leading all onboarding sessions. For the first 60 days, you are the customer's primary point of contact at Agility, responsible for helping them gain traction quickly and integrate the platform into their daily work. At the end of onboarding, you will transition the account to an Account Manager with clear documentation and momentum in place. This is not a passive training role. It is a strategic activation role. What you'll do Understand & Plan You will quickly understand each customer's communications priorities, reporting needs, and internal workflows. From there, you will design a structured onboarding roadmap with clear milestones and defined success indicators, ensuring the setup aligns with the outcomes that matter most to them. To accomplish this, you will: Uncover underlying business drivers beyond surface-level requirements. Define onboarding milestones, ownership, and measurable success criteria. Design account configurations that directly support reporting, monitoring, and workflow goals. Configure with Intention You will configure and refine account structures to align with each client's workflows and reporting needs. This includes: Advanced Boolean searches Monitoring frameworks Dashboards and reporting structures Alerts and workflow alignment You will collaborate closely with Product Support to execute configurations and resolve technical issues efficiently. While you will partner cross-functionally, you are expected to lead configuration thinking and clearly explain trade-offs, guiding clients toward effective and scalable solutions. Accelerate Time-to-Value Your focus is helping customers see meaningful impact quickly and complete onboarding within 60 days. You will: Deliver first value within 7 business days of account handover Lead structured onboarding calls and working sessions Provide tailored, role-based training grounded in real PR workflows Monitor engagement and early adoption signals Proactively identify and mitigate onboarding risks Engage internal stakeholders to remove blockers and elevate emerging concerns Maintain responsiveness to preserve momentum throughout onboarding Momentum during onboarding is your responsibility. Own the Transition You will maintain clear, thorough documentation in Salesforce, capturing onboarding milestones, key decisions, stakeholder dynamics, risks, and configuration logic. At the end of onboarding, you will deliver a structured, insight-driven handoff to the Account Manager, including: Key stakeholders Open risks and recommended next steps Partner cross-functionally with Support, Product, Engineering, Marketing, Sales, and Account Management Surface patterns and client feedback to improve onboarding playbooks and processes Develop subject matter expertise in the Agility platform within your first 3-6 months Confidently introduce new features and enhancements to clients and internally, when relevant Stay current on PR industry trends, media landscape shifts, and evolving newsroom and communications workflows What You'll Bring Post-secondary diploma or degree in Public Relations, Communications, Media, Journalism, or a related field (preferred). 3+ years of experience in client-facing SaaS roles (Onboarding, Implementation or Customer Success) with a demonstrated ownership of activation outcomes Executive presence with excellent verbal and written communication skills, including experience leading senior stakeholder conversations. High emotional intelligence and listening skills, with the ability to build trust quickly. Strong business acumen and the ability to understand diverse client goals and operating environments. Proven experience delivering virtual trainings, product walkthroughs, and onboarding sessions. Strong problem-solving skills and experience troubleshooting configuration issues in collaboration with cross-functional teams, including distributed or overseas support. Ability to manage multiple priorities with strong organization and time management. Strong CRM discipline and documentation standards (Salesforce preferred). Comfort with productivity tools (Google Workspace or Microsoft Office) and basic reporting analysis. Interest in or passion for media, news, and current affairs. Experience building complex Boolean queries is a strong asset. Fluency in English required; French or Spanish is an asset. Why You'll Love It Here Fully remote work environment Collaborative culture - and key tools enabling it Pension Employee Assistance Program (EAP) Career Development & Progression opportunities Paid Vacation and Sick days Flex Fridays in Summer, Week off between Christmas and New Years' No Internal Meetings Fridays At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future. If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at for us to make appropriate arrangements. Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!
Overview Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you. Cvent Hospitality Cloud is seeking a highly strategic and customer-obsessed Manager, Customer Marketing, to champion customer advocacy and insights across our global ecosystem. This role is pivotal in driving stronger customer engagement, influencing product innovation, and shaping market perception by amplifying the authentic voice of our customers. This role will serve as a bridge between our customers, product teams, sales, and marketing, ensuring that customer insights directly fuel growth, innovation, and customer-centricity. In This Role, You Will: Lead the design, execution, and continuous improvement of Customer Advisory Meetings with top hospitality clients to capture strategic insights and strengthen executive relationships. Drive impactful Product Advisory Meetings to align customer needs with product roadmaps, ensuring Cvent remains the trusted innovation partner in the hospitality industry. Own the Customer Satisfaction (CSAT) program across Hospitality Cloud, delivering actionable insights and leading initiatives to improve customer experience, adoption, and retention. Develop and implement a best-in-class strategy for monitoring, responding to, and leveraging online reviews to strengthen Cvent's brand reputation globally. Synthesize customer insights into executive-level reporting, highlighting key trends, risks, and opportunities that directly influence business strategy and decision-making. Partner cross-functionally with Sales, Customer Success, Product, and Marketing leaders to ensure customer feedback drives measurable outcomes across the business. Champion a culture of customer centricity by institutionalizing customer insights into every stage of the customer journey. Here's What You Need: 7+ years of experience in customer marketing, customer experience, or related roles within SaaS, hospitality, or B2B technology industries. Proven track record of managing executive-level customer engagement programs such as advisory boards, councils, or forums. Strong analytical skills with experience in customer satisfaction metrics (CSAT, NPS, CES) and ability to translate data into actionable strategies. Experience in online reputation management and ability to develop proactive review strategies that influence brand perception. Exceptional communication and executive presence with the ability to engage senior stakeholders internally and externally. Demonstrated success in driving cross-functional collaboration and influencing without authority. Bachelor's degree in Business, Marketing, Communications, or related field; MBA preferred. Strategic Impact of the Role Customer Education Develop and scale customer education initiatives, including regional training workshops that equip hoteliers and venues with the knowledge to maximize ROI from Cvent solutions. Lead immersive training camps at Cvent CONNECT and other flagship events to drive adoption, product mastery, and stronger customer engagement. This role is not only responsible for listening to customers but also for transforming their insights into growth opportunities for Cvent Hospitality Cloud. Success in this role will be measured by the strength of our customer relationships, the integration of customer insights into product and business strategy, and the enhanced reputation of Cvent as the most trusted partner for hoteliers and venues globally. Physical Demands W e are not able to offer sponsorship for this position
Mar 05, 2026
Full time
Overview Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you. Cvent Hospitality Cloud is seeking a highly strategic and customer-obsessed Manager, Customer Marketing, to champion customer advocacy and insights across our global ecosystem. This role is pivotal in driving stronger customer engagement, influencing product innovation, and shaping market perception by amplifying the authentic voice of our customers. This role will serve as a bridge between our customers, product teams, sales, and marketing, ensuring that customer insights directly fuel growth, innovation, and customer-centricity. In This Role, You Will: Lead the design, execution, and continuous improvement of Customer Advisory Meetings with top hospitality clients to capture strategic insights and strengthen executive relationships. Drive impactful Product Advisory Meetings to align customer needs with product roadmaps, ensuring Cvent remains the trusted innovation partner in the hospitality industry. Own the Customer Satisfaction (CSAT) program across Hospitality Cloud, delivering actionable insights and leading initiatives to improve customer experience, adoption, and retention. Develop and implement a best-in-class strategy for monitoring, responding to, and leveraging online reviews to strengthen Cvent's brand reputation globally. Synthesize customer insights into executive-level reporting, highlighting key trends, risks, and opportunities that directly influence business strategy and decision-making. Partner cross-functionally with Sales, Customer Success, Product, and Marketing leaders to ensure customer feedback drives measurable outcomes across the business. Champion a culture of customer centricity by institutionalizing customer insights into every stage of the customer journey. Here's What You Need: 7+ years of experience in customer marketing, customer experience, or related roles within SaaS, hospitality, or B2B technology industries. Proven track record of managing executive-level customer engagement programs such as advisory boards, councils, or forums. Strong analytical skills with experience in customer satisfaction metrics (CSAT, NPS, CES) and ability to translate data into actionable strategies. Experience in online reputation management and ability to develop proactive review strategies that influence brand perception. Exceptional communication and executive presence with the ability to engage senior stakeholders internally and externally. Demonstrated success in driving cross-functional collaboration and influencing without authority. Bachelor's degree in Business, Marketing, Communications, or related field; MBA preferred. Strategic Impact of the Role Customer Education Develop and scale customer education initiatives, including regional training workshops that equip hoteliers and venues with the knowledge to maximize ROI from Cvent solutions. Lead immersive training camps at Cvent CONNECT and other flagship events to drive adoption, product mastery, and stronger customer engagement. This role is not only responsible for listening to customers but also for transforming their insights into growth opportunities for Cvent Hospitality Cloud. Success in this role will be measured by the strength of our customer relationships, the integration of customer insights into product and business strategy, and the enhanced reputation of Cvent as the most trusted partner for hoteliers and venues globally. Physical Demands W e are not able to offer sponsorship for this position
Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking to grow our Customer Transformation consulting practice by hiring a dynamic Content Lifecycle & Strategy Senior Consultant. The individual we are looking for must have a sound understanding of Marketing Strategy and Activation, with specific experience in Content Lifecycle Management Solutions and a proven ability to shape and deliver innovative marketing related programmes of work. You should have some of the following experience: Previous relevent experience, preferably in an agency/consultancy or Industry. Understanding of content lifecycle management, digital publishing, and omnichannel content delivery. Understanding of digital content across its entire lifecycle-from creation and governance to distribution. You must also have hands on experience in driving digital transformation more broadly, in areas such as building marketing strategies, designing future fit marketing operations, and activating content, data & technology to deliver growth. You will need to understand how to turn a set of business objectives, into capabilities and map those capabilities to solutions. An overview of the role: This role is an exciting blend of management consulting skills, mixed with Content Lifecycle Management specialism along with Marketing Strategy and Operations. You will engage with clients to understand how they can transform their Content Lifecycle Management and wider marketing practices to better influence changes in consumer behaviour through progressive ideas, creativity, and consumer insights. You will work with multi disciplinary teams to design, develop and deploy marketing strategies & deliver quality consulting work that meets client commercial and strategic objectives. You will help clients design, implement, and optimise content operations across digital platforms, ensuring seamless content delivery, governance, and performance. You will stay current with industry trends in content management, headless CMS, DAM, Workflow, personalization, measurement/analytics and digital experience platforms. You will have experience working in one of more of Consumer Products, Retail, Technology, Utilities, Telco, Public Sector, Financial Services. What we look for A good fit for this role will bring many of the skills, experience, and attributes below. Pragmatic problem solver - Focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - Adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working. It would be a bonus if you had: Familiarity with CMS platforms (i.e. Adobe Experience Manager, Contentful, Wordpress, etc) and/or with DAM tools such as Adobe Assets, Bynder, etc, and/or with workflow tools such as Workfront, etc. Familiarity with compliance and regulatory frameworks relevant to digital content. We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
Feb 28, 2026
Full time
Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking to grow our Customer Transformation consulting practice by hiring a dynamic Content Lifecycle & Strategy Senior Consultant. The individual we are looking for must have a sound understanding of Marketing Strategy and Activation, with specific experience in Content Lifecycle Management Solutions and a proven ability to shape and deliver innovative marketing related programmes of work. You should have some of the following experience: Previous relevent experience, preferably in an agency/consultancy or Industry. Understanding of content lifecycle management, digital publishing, and omnichannel content delivery. Understanding of digital content across its entire lifecycle-from creation and governance to distribution. You must also have hands on experience in driving digital transformation more broadly, in areas such as building marketing strategies, designing future fit marketing operations, and activating content, data & technology to deliver growth. You will need to understand how to turn a set of business objectives, into capabilities and map those capabilities to solutions. An overview of the role: This role is an exciting blend of management consulting skills, mixed with Content Lifecycle Management specialism along with Marketing Strategy and Operations. You will engage with clients to understand how they can transform their Content Lifecycle Management and wider marketing practices to better influence changes in consumer behaviour through progressive ideas, creativity, and consumer insights. You will work with multi disciplinary teams to design, develop and deploy marketing strategies & deliver quality consulting work that meets client commercial and strategic objectives. You will help clients design, implement, and optimise content operations across digital platforms, ensuring seamless content delivery, governance, and performance. You will stay current with industry trends in content management, headless CMS, DAM, Workflow, personalization, measurement/analytics and digital experience platforms. You will have experience working in one of more of Consumer Products, Retail, Technology, Utilities, Telco, Public Sector, Financial Services. What we look for A good fit for this role will bring many of the skills, experience, and attributes below. Pragmatic problem solver - Focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - Adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working. It would be a bonus if you had: Familiarity with CMS platforms (i.e. Adobe Experience Manager, Contentful, Wordpress, etc) and/or with DAM tools such as Adobe Assets, Bynder, etc, and/or with workflow tools such as Workfront, etc. Familiarity with compliance and regulatory frameworks relevant to digital content. We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
Key Responsibilities Asset Allocation and Investment Strategy Define and maintain the strategic asset allocation model, ensuring it remains robust, scalable and aligned with the risk-return objectives of each mandate Lead the tactical asset allocation process across equities, fixed income, alternatives, real assets and cash Oversee the selection, monitoring and review of underlying managers and investment vehicles within the multi-asset structure Ensure that the asset allocation process is clearly documented, repeatable and capable of being communicated confidently to clients and regulators Anticipate structural shifts in global markets and incorporate those insights into the firm's evolving investment framework Development and Governance of the Investment Process Design and continuously refine the end-to-end investment process, from research and idea generation through to portfolio construction, risk management and ongoing monitoring Lead Investment Committee discussions, fostering constructive challenge and ensuring clear accountability for decisions Implement effective escalation and decision-making frameworks to manage investment risk at every stage Work closely with the Investment Risk team to embed quantitative and qualitative controls, including stress testing and scenario analysis Ensure ongoing compliance with FCA regulations and industry standards Leadership and Development of the Investment Team Provide strategic direction and leadership to senior investment professionals Recruit, retain and develop investment talent to support long-term growth Set clear performance expectations aligned to fund outcomes and business objectives Embed succession planning and knowledge-sharing to ensure depth and resilience within the team External Profile and Market Engagement Act as a spokesperson for the firm's investment views at client events, industry conferences and media engagements Contribute to thought leadership through market commentary and research publications Engage with existing and prospective clients to articulate strategy, performance and outlook with clarity and confidence Support the continued growth and positioning of the multi-asset franchise in a competitive market What You'll Bring A minimum of 15 years' experience in asset management, including significant senior responsibility within a multi-asset context Deep expertise across equity, fixed income, alternatives and real assets A demonstrable track record of contributing to or driving investment performance across market cycles Experience operating within a regulated UK investment environment A relevant professional qualification such as CFA or equivalent About Us AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work . At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer Competitive salary plus benefits, commensurate with experience Starting holiday entitlement of 27, increasing up to 31 days with length of service and a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 8% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by Simply Health Discounted private healthcare scheme and dental plan Free gym Employee Assistance Programme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 2-3 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Feb 28, 2026
Full time
Key Responsibilities Asset Allocation and Investment Strategy Define and maintain the strategic asset allocation model, ensuring it remains robust, scalable and aligned with the risk-return objectives of each mandate Lead the tactical asset allocation process across equities, fixed income, alternatives, real assets and cash Oversee the selection, monitoring and review of underlying managers and investment vehicles within the multi-asset structure Ensure that the asset allocation process is clearly documented, repeatable and capable of being communicated confidently to clients and regulators Anticipate structural shifts in global markets and incorporate those insights into the firm's evolving investment framework Development and Governance of the Investment Process Design and continuously refine the end-to-end investment process, from research and idea generation through to portfolio construction, risk management and ongoing monitoring Lead Investment Committee discussions, fostering constructive challenge and ensuring clear accountability for decisions Implement effective escalation and decision-making frameworks to manage investment risk at every stage Work closely with the Investment Risk team to embed quantitative and qualitative controls, including stress testing and scenario analysis Ensure ongoing compliance with FCA regulations and industry standards Leadership and Development of the Investment Team Provide strategic direction and leadership to senior investment professionals Recruit, retain and develop investment talent to support long-term growth Set clear performance expectations aligned to fund outcomes and business objectives Embed succession planning and knowledge-sharing to ensure depth and resilience within the team External Profile and Market Engagement Act as a spokesperson for the firm's investment views at client events, industry conferences and media engagements Contribute to thought leadership through market commentary and research publications Engage with existing and prospective clients to articulate strategy, performance and outlook with clarity and confidence Support the continued growth and positioning of the multi-asset franchise in a competitive market What You'll Bring A minimum of 15 years' experience in asset management, including significant senior responsibility within a multi-asset context Deep expertise across equity, fixed income, alternatives and real assets A demonstrable track record of contributing to or driving investment performance across market cycles Experience operating within a regulated UK investment environment A relevant professional qualification such as CFA or equivalent About Us AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work . At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer Competitive salary plus benefits, commensurate with experience Starting holiday entitlement of 27, increasing up to 31 days with length of service and a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 8% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by Simply Health Discounted private healthcare scheme and dental plan Free gym Employee Assistance Programme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 2-3 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Bexhill, United Kingdom Posted on 13/02/2026 This opportunity is ideally suited to a Senior Manager who feels ready to take the next step into a Director level position, with the guidance and backing of an experienced and highly respected Partner. It offers the chance to broaden your impact, step into greater strategic responsibility and shape your own progression within a supportive leadership structure. The firm is a well established and successful practice with a strong presence in London and East Sussex, alongside offices across Asia. It has built an excellent reputation for delivering high quality, forward thinking advice. The leadership team is committed to investing in technology to modernise working practices, streamline processes and improve efficiency across the business, creating an environment where ambitious professionals can thrive. As Accounts Director, you will oversee a diverse client portfolio while leading and developing a growing team. You will take responsibility for office performance, play an active role in business development and contribute to the long term growth strategy of the practice. This is a strategic, high visibility position that offers genuine influence, combining technical expertise, commercial awareness and strong client relationship management. For a Senior Manager seeking a meaningful step forward, this role provides both challenge and support, enabling you to transition into a Director position with confidence. Key Responsibilities Leadership and Office Management Provide day to day guidance to the accounts team and ensure high quality delivery across all work Oversee office operations and support a positive and organised working environment Lead recruitment, onboarding, performance reviews and staff development Ensure compliance with internal procedures and external regulatory requirements Support operational planning and contribute to long term strategic decisions Encourage the adoption of modern systems and digital tools to improve workflow efficiency Team Management Coach and mentor team members to encourage professional growth Delegate workload effectively across the team Monitor productivity, accuracy and adherence to deadlines Provide technical support across complex accounting matters Promote collaboration across departments and maintain high service standards Portfolio and Client Management Manage a diverse portfolio of clients and ensure first class service delivery Review and sign off year end accounts, management accounts and tax submissions Conduct regular client meetings to discuss financial performance and future planning Identify opportunities to improve client processes and provide advisory support Maintain strong long term relationships and ensure client retention Business Development and Expansion Drive new business activity and build strong connections across the region and internationally Represent the firm at networking events and professional gatherings Contribute to the development of service lines and new revenue streams Support marketing initiatives and strengthen the firm's market presence Work with senior leadership to plan and implement growth strategies Champion the firm's modern approach and technology driven value proposition Requirements Previous experience in a director role within practice ACA or ACCA qualified or equivalent Strong leadership and people management ability Excellent communication and client relationship skills Strong commercial awareness with a proven track record of winning and retaining business Confident handling complex accounts and advisory work Interest in modern systems, automation and technology led solutions The salary for this role is expected to be between £70,000 and £90,000 or higher depending on experience and previous seniority. Pension Scheme: Secure contributions to your pension. Life Insurance: Peace of mind with Aviva cover. Vision Care: Support for vision related expenses. Holiday Allowance: Generous leave, including Christmas office closure. Team Events: Regular opportunities to network and collaborate. Professional Development: Access to CPD and training programs to support career growth. We're keen to remain the leading provider of the best accountancy talent in the South East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We're looking to work with the best accountancy practice and tax staff in the South East so if your friends, family or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position, we will give you up to £500 of Love2Shop vouchers. (Terms & Conditions apply).
Feb 27, 2026
Full time
Bexhill, United Kingdom Posted on 13/02/2026 This opportunity is ideally suited to a Senior Manager who feels ready to take the next step into a Director level position, with the guidance and backing of an experienced and highly respected Partner. It offers the chance to broaden your impact, step into greater strategic responsibility and shape your own progression within a supportive leadership structure. The firm is a well established and successful practice with a strong presence in London and East Sussex, alongside offices across Asia. It has built an excellent reputation for delivering high quality, forward thinking advice. The leadership team is committed to investing in technology to modernise working practices, streamline processes and improve efficiency across the business, creating an environment where ambitious professionals can thrive. As Accounts Director, you will oversee a diverse client portfolio while leading and developing a growing team. You will take responsibility for office performance, play an active role in business development and contribute to the long term growth strategy of the practice. This is a strategic, high visibility position that offers genuine influence, combining technical expertise, commercial awareness and strong client relationship management. For a Senior Manager seeking a meaningful step forward, this role provides both challenge and support, enabling you to transition into a Director position with confidence. Key Responsibilities Leadership and Office Management Provide day to day guidance to the accounts team and ensure high quality delivery across all work Oversee office operations and support a positive and organised working environment Lead recruitment, onboarding, performance reviews and staff development Ensure compliance with internal procedures and external regulatory requirements Support operational planning and contribute to long term strategic decisions Encourage the adoption of modern systems and digital tools to improve workflow efficiency Team Management Coach and mentor team members to encourage professional growth Delegate workload effectively across the team Monitor productivity, accuracy and adherence to deadlines Provide technical support across complex accounting matters Promote collaboration across departments and maintain high service standards Portfolio and Client Management Manage a diverse portfolio of clients and ensure first class service delivery Review and sign off year end accounts, management accounts and tax submissions Conduct regular client meetings to discuss financial performance and future planning Identify opportunities to improve client processes and provide advisory support Maintain strong long term relationships and ensure client retention Business Development and Expansion Drive new business activity and build strong connections across the region and internationally Represent the firm at networking events and professional gatherings Contribute to the development of service lines and new revenue streams Support marketing initiatives and strengthen the firm's market presence Work with senior leadership to plan and implement growth strategies Champion the firm's modern approach and technology driven value proposition Requirements Previous experience in a director role within practice ACA or ACCA qualified or equivalent Strong leadership and people management ability Excellent communication and client relationship skills Strong commercial awareness with a proven track record of winning and retaining business Confident handling complex accounts and advisory work Interest in modern systems, automation and technology led solutions The salary for this role is expected to be between £70,000 and £90,000 or higher depending on experience and previous seniority. Pension Scheme: Secure contributions to your pension. Life Insurance: Peace of mind with Aviva cover. Vision Care: Support for vision related expenses. Holiday Allowance: Generous leave, including Christmas office closure. Team Events: Regular opportunities to network and collaborate. Professional Development: Access to CPD and training programs to support career growth. We're keen to remain the leading provider of the best accountancy talent in the South East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We're looking to work with the best accountancy practice and tax staff in the South East so if your friends, family or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position, we will give you up to £500 of Love2Shop vouchers. (Terms & Conditions apply).
Senior MICE Account Manager - Americas M&I Borough, South London (SE1 1EP) - Hybrid Our Story Worldwide Events is the parent company behind two highly successful event brands: M&I and Private Luxury Events, each serving distinct sectors of the global travel and events industry. Our brands connect the major players in both MICE and leisure travel through one-to-one meetings, inspirational social events, education, and destination discovery activities. Our suppliers and exhibitors are ground breaking hotels, venues, and destinations in the events and hospitality industry who want to reach the world's most respected event planners and travel designers. We bring people together and facilitate strong relationships, connecting people on a human level first, business second. We call this H2H connection, and it is at the heart of everything we do. At M&I we connect the global MICE industry through world class events in the world's best destinations, attracting key buyers and creating an atmosphere perfect for networking. This is where the most valuable business connections are made. We believe in the power of human to human connections to secure high quality business. The Role We are expanding our Buyer Relations within the Americas region. As the Senior Buyer Relations Manager - Team Lead, working American hours (11:00 - 19:00 UK time), you will oversee buyer recruitment strategy, team performance and business development plans to support market growth. You'll lead from the front with strong personal targets while shaping the team's growth, methodology, and output quality. This is a proactive, target driven role combining strategic market leadership, hands on sales, people management, CRM excellence, and consistent performance delivery across multiple live events. As well as intensive telesales campaigns, this role involves regular international travel at our M&I events, attendance at industry trade shows and the possibility of face to face sales trips as we evolve in the future. This is a Permanent (Full-Time) opportunity reporting to the Director of Buyer Relations. Note: Internally, this role is known as 'Senior Buyer Relations Manager - Team Lead'. Responsibilities Team Leadership & Development Lead the Americas Buyer Relations team, including recruitment, onboarding, training, and day to day management. Coach team members on sales methodology, call quality, pipeline management, and buyer evaluation. Conduct regular performance reviews with clear KPIs (call activity, conversion, buyer quality, geographic mix, and new business). Ensure the team consistently follows internal processes and CRM guidelines. Contribute to the continuous improvement of internal processes, tools, and workflows to enhance team efficiency and recruitment quality. Americas Buyer Recruitment & KPI Ownership Own and deliver personal and team KPIs for the Americas market, including new business, buyer quality ratios, demographic/geographic targets and market mix balance. Develop a deep understanding of buyers' business needs to match them with relevant event opportunities. Collaborate closely with the marketing department on outreach initiatives, including targeted campaigns and event promotions. Support on site event delivery, ensuring buyers have a seamless and high value experience. Strategic Market Growth Develop and execute Business Development Plans for key markets in the Americas, based on market analysis, competitor activity, and emerging business opportunities. Build deep knowledge of agencies, corporates, incentive houses, and associations across the region to strengthen long term buyer engagement. Collaborate with leadership, annual plans, budgets, outreach strategies and market development priorities cycle strategies, and market development priorities. Produce regular performance and market reports, highlighting risks, opportunities, and strategic recommendations. Represent M&I at trade shows, networking functions and hosted buyers programmes to build market presence and strengthen client relationships. Due to the nature of the company and the role, you may occasionally be required to work outside of hours to support events and meet deadlines. We seek individuals who meet the essential criteria below and bring distinctive qualities that enhance our team and client experience. To be considered for our Senior MICE Account Manager (Ameries), you'll need to demonstrate: Proven business development experience in the MICE industry with a strong record of exceeding targets. Strong leadership skills with experience mentoring junior team members and fostering a culture of accountability and continuous improvement. Ability to manage complex pipelines while balancing personal sales delivery with team leadership responsibilities. Confident in high volume outreach, including cold calling, video calls and in person meetings. Strategic thinker with a hands on approach and willingness to lead by example. Exceptional verbal and written communication skills, capable of engaging stakeholders at all levels. Highly organised, with strong time management, prioritisation and attention to detail. Strong interpersonal skills, collaborative mindset and ability to thrive in a fast paced, deadline driven environment. Adaptable, proactive and comfortable working both independently and within a team. Desirable Qualifications and Experience Proficiency in Salesforce or similar CRM. Advanced skills in the Microsoft Office Suite, including Outlook, Excel, Word, and Teams. Previous experience in hosted buyer event environments will be considered a strong advantage. We offer a competitive salary and a thoughtful benefits package designed to support your well being, growth, and work life balance. At M&I, we bring together colleagues from around the world to deliver exceptional event experiences, and our benefits reflect that spirit. £60,000 OTE, including performance based incentives and an attractive compensation package. 36 days of paid holiday (including bank holidays), with additional days awarded for length of service. Hybrid working pattern with an alternating rota (2 days one week, 3 days the next). Receive £50/month contribution towards Bupa private health insurance, starting after probation. Access confidential 24/7 support through Health Assured's Employee Assistance Programme, covering mental health, wellbeing, financial guidance and life changes. Benefit from extended maternity leave and enhanced paternity leave to support growing families. Team members have the exciting opportunity to travel the world, providing support at our events. Start your weekend early with a 4 pm Friday finish! Our Commitment to Diversity Our approach to diversity is simple: it's about embracing everyone. We are committed to welcoming all individuals, regardless of gender identity, orientation, expression, age, race, physical or mental ability, ethnicity, or perspective. Our diversity fuels innovation, brings diverse thoughts, and connects us more closely to our clients and the communities we serve. How to Apply We review every application with care. If this opportunity feels right for you, we'd love to hear from you. As we review applications on a rolling basis, applying early gives us the best chance to consider your experience. Our Company Website Our Events Portfolio
Feb 26, 2026
Full time
Senior MICE Account Manager - Americas M&I Borough, South London (SE1 1EP) - Hybrid Our Story Worldwide Events is the parent company behind two highly successful event brands: M&I and Private Luxury Events, each serving distinct sectors of the global travel and events industry. Our brands connect the major players in both MICE and leisure travel through one-to-one meetings, inspirational social events, education, and destination discovery activities. Our suppliers and exhibitors are ground breaking hotels, venues, and destinations in the events and hospitality industry who want to reach the world's most respected event planners and travel designers. We bring people together and facilitate strong relationships, connecting people on a human level first, business second. We call this H2H connection, and it is at the heart of everything we do. At M&I we connect the global MICE industry through world class events in the world's best destinations, attracting key buyers and creating an atmosphere perfect for networking. This is where the most valuable business connections are made. We believe in the power of human to human connections to secure high quality business. The Role We are expanding our Buyer Relations within the Americas region. As the Senior Buyer Relations Manager - Team Lead, working American hours (11:00 - 19:00 UK time), you will oversee buyer recruitment strategy, team performance and business development plans to support market growth. You'll lead from the front with strong personal targets while shaping the team's growth, methodology, and output quality. This is a proactive, target driven role combining strategic market leadership, hands on sales, people management, CRM excellence, and consistent performance delivery across multiple live events. As well as intensive telesales campaigns, this role involves regular international travel at our M&I events, attendance at industry trade shows and the possibility of face to face sales trips as we evolve in the future. This is a Permanent (Full-Time) opportunity reporting to the Director of Buyer Relations. Note: Internally, this role is known as 'Senior Buyer Relations Manager - Team Lead'. Responsibilities Team Leadership & Development Lead the Americas Buyer Relations team, including recruitment, onboarding, training, and day to day management. Coach team members on sales methodology, call quality, pipeline management, and buyer evaluation. Conduct regular performance reviews with clear KPIs (call activity, conversion, buyer quality, geographic mix, and new business). Ensure the team consistently follows internal processes and CRM guidelines. Contribute to the continuous improvement of internal processes, tools, and workflows to enhance team efficiency and recruitment quality. Americas Buyer Recruitment & KPI Ownership Own and deliver personal and team KPIs for the Americas market, including new business, buyer quality ratios, demographic/geographic targets and market mix balance. Develop a deep understanding of buyers' business needs to match them with relevant event opportunities. Collaborate closely with the marketing department on outreach initiatives, including targeted campaigns and event promotions. Support on site event delivery, ensuring buyers have a seamless and high value experience. Strategic Market Growth Develop and execute Business Development Plans for key markets in the Americas, based on market analysis, competitor activity, and emerging business opportunities. Build deep knowledge of agencies, corporates, incentive houses, and associations across the region to strengthen long term buyer engagement. Collaborate with leadership, annual plans, budgets, outreach strategies and market development priorities cycle strategies, and market development priorities. Produce regular performance and market reports, highlighting risks, opportunities, and strategic recommendations. Represent M&I at trade shows, networking functions and hosted buyers programmes to build market presence and strengthen client relationships. Due to the nature of the company and the role, you may occasionally be required to work outside of hours to support events and meet deadlines. We seek individuals who meet the essential criteria below and bring distinctive qualities that enhance our team and client experience. To be considered for our Senior MICE Account Manager (Ameries), you'll need to demonstrate: Proven business development experience in the MICE industry with a strong record of exceeding targets. Strong leadership skills with experience mentoring junior team members and fostering a culture of accountability and continuous improvement. Ability to manage complex pipelines while balancing personal sales delivery with team leadership responsibilities. Confident in high volume outreach, including cold calling, video calls and in person meetings. Strategic thinker with a hands on approach and willingness to lead by example. Exceptional verbal and written communication skills, capable of engaging stakeholders at all levels. Highly organised, with strong time management, prioritisation and attention to detail. Strong interpersonal skills, collaborative mindset and ability to thrive in a fast paced, deadline driven environment. Adaptable, proactive and comfortable working both independently and within a team. Desirable Qualifications and Experience Proficiency in Salesforce or similar CRM. Advanced skills in the Microsoft Office Suite, including Outlook, Excel, Word, and Teams. Previous experience in hosted buyer event environments will be considered a strong advantage. We offer a competitive salary and a thoughtful benefits package designed to support your well being, growth, and work life balance. At M&I, we bring together colleagues from around the world to deliver exceptional event experiences, and our benefits reflect that spirit. £60,000 OTE, including performance based incentives and an attractive compensation package. 36 days of paid holiday (including bank holidays), with additional days awarded for length of service. Hybrid working pattern with an alternating rota (2 days one week, 3 days the next). Receive £50/month contribution towards Bupa private health insurance, starting after probation. Access confidential 24/7 support through Health Assured's Employee Assistance Programme, covering mental health, wellbeing, financial guidance and life changes. Benefit from extended maternity leave and enhanced paternity leave to support growing families. Team members have the exciting opportunity to travel the world, providing support at our events. Start your weekend early with a 4 pm Friday finish! Our Commitment to Diversity Our approach to diversity is simple: it's about embracing everyone. We are committed to welcoming all individuals, regardless of gender identity, orientation, expression, age, race, physical or mental ability, ethnicity, or perspective. Our diversity fuels innovation, brings diverse thoughts, and connects us more closely to our clients and the communities we serve. How to Apply We review every application with care. If this opportunity feels right for you, we'd love to hear from you. As we review applications on a rolling basis, applying early gives us the best chance to consider your experience. Our Company Website Our Events Portfolio
Senior Sales Manager - M&I Expo - M&I Borough, South London (SE1 1EP) - Hybrid Our Story Worldwide Events is the parent company behind two highly successful event brands: M&I and Private Luxury Events, each serving distinct sectors of the global travel and events industry. Our brands connect the major players in both MICE and leisure travel through one-to-one meetings, inspirational social events, education, and destination discovery activities. Our suppliers and exhibitors are ground-breaking hotels, venues, and destinations in the events and hospitality industry who want to reach the world's most respected event planners and travel designers. We bring people together and facilitate strong relationships, connecting people on a human level first, business second. We call this H2H connection, and it is at the heart of everything we do. At M&I we connect the global MICE industry through world-class events in the world's best destinations, attracting key buyers and creating an atmosphere perfect for networking. This is where the most valuable business connections are made. We believe in the power of human-to-human connections to secure high-quality business. About M&I Expo M&I Expo is a next-generation MICE trade exhibition, launched by a 21-year-established brand with a strong reputation for quality, ROI, and meaningful industry connections. Following a successful Year 1 launch (in April 2026), M&I Expo is entering a growth phase with clear commercial momentum and strong market demand. The Role As a Senior Sales Manager, you will lead new-business growth for M&I Expo, taking full ownership of a defined territory and building long-term partnerships with exhibitors. You'll play a key role in positioning M&I Expo as the must-attend marketplace for the global MICE industry, driving commercial success through proactive outreach, meaningful relationship-building, and a strong understanding of client needs. We're looking for a senior, commercially minded sales professional who brings energy, initiative, and a passion for connecting with the industry. You'll shape your territory, develop a strong pipeline of future exhibitors and contribute directly to the continued growth and evolution of M&I Expo. As relationships deepen, the role naturally evolves into ongoing partnership management and supporting exhibitors year after year. This is a Permanent (Full-Time) opportunity reporting to the Head of Sales (M&I). Responsibilities New Business & Territory Ownership Prospect, pitch, and close new exhibitor and sponsor business across an assigned territory. Build and own your market, developing a strong long-term pipeline. Position M&I Expo as a differentiated alternative to traditional MICE exhibitions. Drive revenue across exhibition stands and sponsorship packages. Relationship & Market Development Develop senior-level relationships with: Hotel groups Destinations / CVBs / Tourism Boards Venues Act as a trusted advisor, clearly articulating ROI and commercial value. Represent M&I Expo confidently within the industry. Commercial Execution Manage the full sales cycle from prospecting to contract close. Accurately forecast pipeline and revenue. Work closely with marketing, operations, and leadership to align commercial strategy. Through front-line feedback, contribute to pricing, packaging, and go-to-market strategy as the Expo scales. Due to the nature of the company and the role, you may occasionally be required to work outside of hours to support events and meet deadlines. We seek individuals who meet the essential criteria below and bring distinctive qualities that enhance our team and client experience. To be considered for our Senior Sales Manager opportunity, you'll need to demonstrate: Proven senior sales experience within MICE, exhibitions, events, hospitality, or travel. Strong track record in new business development, consistently identifying and converting opportunities. Consultative sales approach with confidence, engaging senior stakeholders. Experience selling high-value B2B or partnership-led solutions (tourism board experience a plus). Comfortable owning targets, territories, and commercial outcomes. Familiarity with MICE industry events, either as a visitor or exhibitor. Knowledge in areas such as programme operations, client engagement, or destination expertise. Excellent interpersonal and relationship-building skills with a collaborative mindset. Ability to perform well in a dynamic, deadline-driven environment. Clear, effective written and verbal communication. Strong organisational skills and attention to detail. Proactive, adaptable and confident working independently and within a team. Desirable Qualifications and Experience Experience working in exhibition sales. We offer a competitive salary and a thoughtful benefits package designed to support your well-being, growth, and work-life balance. At M&I, we bring together colleagues from around the world to deliver exceptional event experiences, and our benefits reflect that spirit. £60-65K OTE, including performance-based incentives and an attractive compensation package. 36 days of paid holiday (including bank holidays), with additional days awarded for length of service. Hybrid working pattern with an alternating rota (2 days one week, 3 days the next). Receive £50/month contribution towards Bupa private health insurance, starting after probation. Access confidential 24/7 support through Health Assured's Employee Assistance Programme, covering mental health, wellbeing, financial guidance and life changes. Benefit from extended maternity leave and enhanced paternity leave to support growing families. Team members have the exciting opportunity to travel the world, providing support at our events. Start your weekend early with a 4 pm Friday finish! Our Commitment to Diversity Our approach to diversity is simple: it's about embracing everyone. We are committed to welcoming all individuals, regardless of gender identity, orientation, expression, age, race, physical or mental ability, ethnicity, or perspective. Our diversity fuels innovation, brings diverse thoughts, and connects us more closely to our clients and the communities we serve. How to Apply We review every application with care. If this opportunity feels right for you, we'd love to hear from you. As we review applications on a rolling basis, applying early gives us the best chance to consider your experience. Our Company Website Our Events Portfolio
Feb 26, 2026
Full time
Senior Sales Manager - M&I Expo - M&I Borough, South London (SE1 1EP) - Hybrid Our Story Worldwide Events is the parent company behind two highly successful event brands: M&I and Private Luxury Events, each serving distinct sectors of the global travel and events industry. Our brands connect the major players in both MICE and leisure travel through one-to-one meetings, inspirational social events, education, and destination discovery activities. Our suppliers and exhibitors are ground-breaking hotels, venues, and destinations in the events and hospitality industry who want to reach the world's most respected event planners and travel designers. We bring people together and facilitate strong relationships, connecting people on a human level first, business second. We call this H2H connection, and it is at the heart of everything we do. At M&I we connect the global MICE industry through world-class events in the world's best destinations, attracting key buyers and creating an atmosphere perfect for networking. This is where the most valuable business connections are made. We believe in the power of human-to-human connections to secure high-quality business. About M&I Expo M&I Expo is a next-generation MICE trade exhibition, launched by a 21-year-established brand with a strong reputation for quality, ROI, and meaningful industry connections. Following a successful Year 1 launch (in April 2026), M&I Expo is entering a growth phase with clear commercial momentum and strong market demand. The Role As a Senior Sales Manager, you will lead new-business growth for M&I Expo, taking full ownership of a defined territory and building long-term partnerships with exhibitors. You'll play a key role in positioning M&I Expo as the must-attend marketplace for the global MICE industry, driving commercial success through proactive outreach, meaningful relationship-building, and a strong understanding of client needs. We're looking for a senior, commercially minded sales professional who brings energy, initiative, and a passion for connecting with the industry. You'll shape your territory, develop a strong pipeline of future exhibitors and contribute directly to the continued growth and evolution of M&I Expo. As relationships deepen, the role naturally evolves into ongoing partnership management and supporting exhibitors year after year. This is a Permanent (Full-Time) opportunity reporting to the Head of Sales (M&I). Responsibilities New Business & Territory Ownership Prospect, pitch, and close new exhibitor and sponsor business across an assigned territory. Build and own your market, developing a strong long-term pipeline. Position M&I Expo as a differentiated alternative to traditional MICE exhibitions. Drive revenue across exhibition stands and sponsorship packages. Relationship & Market Development Develop senior-level relationships with: Hotel groups Destinations / CVBs / Tourism Boards Venues Act as a trusted advisor, clearly articulating ROI and commercial value. Represent M&I Expo confidently within the industry. Commercial Execution Manage the full sales cycle from prospecting to contract close. Accurately forecast pipeline and revenue. Work closely with marketing, operations, and leadership to align commercial strategy. Through front-line feedback, contribute to pricing, packaging, and go-to-market strategy as the Expo scales. Due to the nature of the company and the role, you may occasionally be required to work outside of hours to support events and meet deadlines. We seek individuals who meet the essential criteria below and bring distinctive qualities that enhance our team and client experience. To be considered for our Senior Sales Manager opportunity, you'll need to demonstrate: Proven senior sales experience within MICE, exhibitions, events, hospitality, or travel. Strong track record in new business development, consistently identifying and converting opportunities. Consultative sales approach with confidence, engaging senior stakeholders. Experience selling high-value B2B or partnership-led solutions (tourism board experience a plus). Comfortable owning targets, territories, and commercial outcomes. Familiarity with MICE industry events, either as a visitor or exhibitor. Knowledge in areas such as programme operations, client engagement, or destination expertise. Excellent interpersonal and relationship-building skills with a collaborative mindset. Ability to perform well in a dynamic, deadline-driven environment. Clear, effective written and verbal communication. Strong organisational skills and attention to detail. Proactive, adaptable and confident working independently and within a team. Desirable Qualifications and Experience Experience working in exhibition sales. We offer a competitive salary and a thoughtful benefits package designed to support your well-being, growth, and work-life balance. At M&I, we bring together colleagues from around the world to deliver exceptional event experiences, and our benefits reflect that spirit. £60-65K OTE, including performance-based incentives and an attractive compensation package. 36 days of paid holiday (including bank holidays), with additional days awarded for length of service. Hybrid working pattern with an alternating rota (2 days one week, 3 days the next). Receive £50/month contribution towards Bupa private health insurance, starting after probation. Access confidential 24/7 support through Health Assured's Employee Assistance Programme, covering mental health, wellbeing, financial guidance and life changes. Benefit from extended maternity leave and enhanced paternity leave to support growing families. Team members have the exciting opportunity to travel the world, providing support at our events. Start your weekend early with a 4 pm Friday finish! Our Commitment to Diversity Our approach to diversity is simple: it's about embracing everyone. We are committed to welcoming all individuals, regardless of gender identity, orientation, expression, age, race, physical or mental ability, ethnicity, or perspective. Our diversity fuels innovation, brings diverse thoughts, and connects us more closely to our clients and the communities we serve. How to Apply We review every application with care. If this opportunity feels right for you, we'd love to hear from you. As we review applications on a rolling basis, applying early gives us the best chance to consider your experience. Our Company Website Our Events Portfolio
Senior MICE Account Manager - Americas M&I Borough, South London (SE1 1EP) - Hybrid Our Story Worldwide Events is the parent company behind two highly successful event brands: M&I and Private Luxury Events, each serving distinct sectors of the global travel and events industry. Our brands connect the major players in both MICE and leisure travel through one-to-one meetings, inspirational social events, education, and destination discovery activities. Our suppliers and exhibitors are ground breaking hotels, venues, and destinations in the events and hospitality industry who want to reach the world's most respected event planners and travel designers. We bring people together and facilitate strong relationships, connecting people on a human level first, business second. We call this H2H connection, and it is at the heart of everything we do. At M&I we connect the global MICE industry through world class events in the world's best destinations, attracting key buyers and creating an atmosphere perfect for networking. This is where the most valuable business connections are made. We believe in the power of human to human connections to secure high quality business. The Role We are expanding our Buyer Relations within the Americas region. As the Senior Buyer Relations Manager - Team Lead, working American hours (11:00 - 19:00 UK time), you will oversee buyer recruitment strategy, team performance and business development plans to support market growth. You'll lead from the front with strong personal targets while shaping the team's growth, methodology, and output quality. This is a proactive, target driven role combining strategic market leadership, hands on sales, people management, CRM excellence, and consistent performance delivery across multiple live events. As well as intensive telesales campaigns, this role involves regular international travel at our M&I events, attendance at industry trade shows and the possibility of face to face sales trips as we evolve in the future. This is a Permanent (Full-Time) opportunity reporting to the Director of Buyer Relations. Note: Internally, this role is known as 'Senior Buyer Relations Manager - Team Lead'. Responsibilities Team Leadership & Development Lead the Americas Buyer Relations team, including recruitment, onboarding, training, and day to day management. Coach team members on sales methodology, call quality, pipeline management, and buyer evaluation. Conduct regular performance reviews with clear KPIs (call activity, conversion, buyer quality, geographic mix, and new business). Ensure the team consistently follows internal processes and CRM guidelines. Contribute to the continuous improvement of internal processes, tools, and workflows to enhance team efficiency and recruitment quality. Americas Buyer Recruitment & KPI Ownership Own and deliver personal and team KPIs for the Americas market, including new business, buyer quality ratios, demographic/geographic targets and market mix balance. Develop a deep understanding of buyers' business needs to match them with relevant event opportunities. Collaborate closely with the marketing department on outreach initiatives, including targeted campaigns and event promotions. Support on site event delivery, ensuring buyers have a seamless and high value experience. Strategic Market Growth Develop and execute Business Development Plans for key markets in the Americas, based on market analysis, competitor activity, and emerging business opportunities. Build deep knowledge of agencies, corporates, incentive houses, and associations across the region to strengthen long term buyer engagement. Collaborate with leadership, annual plans, budgets, outreach strategies and market development priorities cycle strategies, and market development priorities. Produce regular performance and market reports, highlighting risks, opportunities, and strategic recommendations. Represent M&I at trade shows, networking functions and hosted buyers programmes to build market presence and strengthen client relationships. Due to the nature of the company and the role, you may occasionally be required to work outside of hours to support events and meet deadlines. We seek individuals who meet the essential criteria below and bring distinctive qualities that enhance our team and client experience. To be considered for our Senior MICE Account Manager (Ameries), you'll need to demonstrate: Proven business development experience in the MICE industry with a strong record of exceeding targets. Strong leadership skills with experience mentoring junior team members and fostering a culture of accountability and continuous improvement. Ability to manage complex pipelines while balancing personal sales delivery with team leadership responsibilities. Confident in high volume outreach, including cold calling, video calls and in person meetings. Strategic thinker with a hands on approach and willingness to lead by example. Exceptional verbal and written communication skills, capable of engaging stakeholders at all levels. Highly organised, with strong time management, prioritisation and attention to detail. Strong interpersonal skills, collaborative mindset and ability to thrive in a fast paced, deadline driven environment. Adaptable, proactive and comfortable working both independently and within a team. Desirable Qualifications and Experience Proficiency in Salesforce or similar CRM. Advanced skills in the Microsoft Office Suite, including Outlook, Excel, Word, and Teams. Previous experience in hosted buyer event environments will be considered a strong advantage. We offer a competitive salary and a thoughtful benefits package designed to support your well being, growth, and work life balance. At M&I, we bring together colleagues from around the world to deliver exceptional event experiences, and our benefits reflect that spirit. £60,000 OTE, including performance based incentives and an attractive compensation package. 36 days of paid holiday (including bank holidays), with additional days awarded for length of service. Hybrid working pattern with an alternating rota (2 days one week, 3 days the next). Receive £50/month contribution towards Bupa private health insurance, starting after probation. Access confidential 24/7 support through Health Assured's Employee Assistance Programme, covering mental health, wellbeing, financial guidance and life changes. Benefit from extended maternity leave and enhanced paternity leave to support growing families. Team members have the exciting opportunity to travel the world, providing support at our events. Start your weekend early with a 4 pm Friday finish! Our Commitment to Diversity Our approach to diversity is simple: it's about embracing everyone. We are committed to welcoming all individuals, regardless of gender identity, orientation, expression, age, race, physical or mental ability, ethnicity, or perspective. Our diversity fuels innovation, brings diverse thoughts, and connects us more closely to our clients and the communities we serve. How to Apply We review every application with care. If this opportunity feels right for you, we'd love to hear from you. As we review applications on a rolling basis, applying early gives us the best chance to consider your experience. Our Company Website Our Events Portfolio
Feb 25, 2026
Full time
Senior MICE Account Manager - Americas M&I Borough, South London (SE1 1EP) - Hybrid Our Story Worldwide Events is the parent company behind two highly successful event brands: M&I and Private Luxury Events, each serving distinct sectors of the global travel and events industry. Our brands connect the major players in both MICE and leisure travel through one-to-one meetings, inspirational social events, education, and destination discovery activities. Our suppliers and exhibitors are ground breaking hotels, venues, and destinations in the events and hospitality industry who want to reach the world's most respected event planners and travel designers. We bring people together and facilitate strong relationships, connecting people on a human level first, business second. We call this H2H connection, and it is at the heart of everything we do. At M&I we connect the global MICE industry through world class events in the world's best destinations, attracting key buyers and creating an atmosphere perfect for networking. This is where the most valuable business connections are made. We believe in the power of human to human connections to secure high quality business. The Role We are expanding our Buyer Relations within the Americas region. As the Senior Buyer Relations Manager - Team Lead, working American hours (11:00 - 19:00 UK time), you will oversee buyer recruitment strategy, team performance and business development plans to support market growth. You'll lead from the front with strong personal targets while shaping the team's growth, methodology, and output quality. This is a proactive, target driven role combining strategic market leadership, hands on sales, people management, CRM excellence, and consistent performance delivery across multiple live events. As well as intensive telesales campaigns, this role involves regular international travel at our M&I events, attendance at industry trade shows and the possibility of face to face sales trips as we evolve in the future. This is a Permanent (Full-Time) opportunity reporting to the Director of Buyer Relations. Note: Internally, this role is known as 'Senior Buyer Relations Manager - Team Lead'. Responsibilities Team Leadership & Development Lead the Americas Buyer Relations team, including recruitment, onboarding, training, and day to day management. Coach team members on sales methodology, call quality, pipeline management, and buyer evaluation. Conduct regular performance reviews with clear KPIs (call activity, conversion, buyer quality, geographic mix, and new business). Ensure the team consistently follows internal processes and CRM guidelines. Contribute to the continuous improvement of internal processes, tools, and workflows to enhance team efficiency and recruitment quality. Americas Buyer Recruitment & KPI Ownership Own and deliver personal and team KPIs for the Americas market, including new business, buyer quality ratios, demographic/geographic targets and market mix balance. Develop a deep understanding of buyers' business needs to match them with relevant event opportunities. Collaborate closely with the marketing department on outreach initiatives, including targeted campaigns and event promotions. Support on site event delivery, ensuring buyers have a seamless and high value experience. Strategic Market Growth Develop and execute Business Development Plans for key markets in the Americas, based on market analysis, competitor activity, and emerging business opportunities. Build deep knowledge of agencies, corporates, incentive houses, and associations across the region to strengthen long term buyer engagement. Collaborate with leadership, annual plans, budgets, outreach strategies and market development priorities cycle strategies, and market development priorities. Produce regular performance and market reports, highlighting risks, opportunities, and strategic recommendations. Represent M&I at trade shows, networking functions and hosted buyers programmes to build market presence and strengthen client relationships. Due to the nature of the company and the role, you may occasionally be required to work outside of hours to support events and meet deadlines. We seek individuals who meet the essential criteria below and bring distinctive qualities that enhance our team and client experience. To be considered for our Senior MICE Account Manager (Ameries), you'll need to demonstrate: Proven business development experience in the MICE industry with a strong record of exceeding targets. Strong leadership skills with experience mentoring junior team members and fostering a culture of accountability and continuous improvement. Ability to manage complex pipelines while balancing personal sales delivery with team leadership responsibilities. Confident in high volume outreach, including cold calling, video calls and in person meetings. Strategic thinker with a hands on approach and willingness to lead by example. Exceptional verbal and written communication skills, capable of engaging stakeholders at all levels. Highly organised, with strong time management, prioritisation and attention to detail. Strong interpersonal skills, collaborative mindset and ability to thrive in a fast paced, deadline driven environment. Adaptable, proactive and comfortable working both independently and within a team. Desirable Qualifications and Experience Proficiency in Salesforce or similar CRM. Advanced skills in the Microsoft Office Suite, including Outlook, Excel, Word, and Teams. Previous experience in hosted buyer event environments will be considered a strong advantage. We offer a competitive salary and a thoughtful benefits package designed to support your well being, growth, and work life balance. At M&I, we bring together colleagues from around the world to deliver exceptional event experiences, and our benefits reflect that spirit. £60,000 OTE, including performance based incentives and an attractive compensation package. 36 days of paid holiday (including bank holidays), with additional days awarded for length of service. Hybrid working pattern with an alternating rota (2 days one week, 3 days the next). Receive £50/month contribution towards Bupa private health insurance, starting after probation. Access confidential 24/7 support through Health Assured's Employee Assistance Programme, covering mental health, wellbeing, financial guidance and life changes. Benefit from extended maternity leave and enhanced paternity leave to support growing families. Team members have the exciting opportunity to travel the world, providing support at our events. Start your weekend early with a 4 pm Friday finish! Our Commitment to Diversity Our approach to diversity is simple: it's about embracing everyone. We are committed to welcoming all individuals, regardless of gender identity, orientation, expression, age, race, physical or mental ability, ethnicity, or perspective. Our diversity fuels innovation, brings diverse thoughts, and connects us more closely to our clients and the communities we serve. How to Apply We review every application with care. If this opportunity feels right for you, we'd love to hear from you. As we review applications on a rolling basis, applying early gives us the best chance to consider your experience. Our Company Website Our Events Portfolio
Town Planner/Senior Planner Location: Cheltenham (flexible working options available) Penguin Recruitment is delighted to be supporting a close-knit, dynamic planning consultancy in Cheltenham who are looking for a career-minded Town Planner (or related) to join their team. If you have a degree in town planning and are ready to shape places while developing your career, we want to hear from you. This is a fantastic opportunity to join a team that lives by a "work hard, have fun" ethos - celebrating success together while making a real impact through the projects delivered. Why join this team? Work on projects that matter: You'll get involved in meaningful schemes and exciting challenges, with plenty of opportunities to learn, grow, and make a tangible difference. Central Cheltenham location: Their modern, motivating office is right in the heart of the town centre - ideal for lunch breaks, meeting friends, or enjoying the city buzz. Flexible working: A flexible work environment supports balance and productivity, while encouraging time in the office to collaborate and connect with colleagues. Team culture: From team lunches to outings, this is a place where work goes beyond the office and social connections are valued. Wellbeing matters: From ergonomic setups and good coffee to fresh fruit, treats, and occasional team dinners, the company prioritises your comfort and wellbeing. This organisation recognises that their people are the foundation of their success. They are passionate about creating an environment where every individual is valued, recognised, and given the opportunity to thrive. Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Feb 24, 2026
Full time
Town Planner/Senior Planner Location: Cheltenham (flexible working options available) Penguin Recruitment is delighted to be supporting a close-knit, dynamic planning consultancy in Cheltenham who are looking for a career-minded Town Planner (or related) to join their team. If you have a degree in town planning and are ready to shape places while developing your career, we want to hear from you. This is a fantastic opportunity to join a team that lives by a "work hard, have fun" ethos - celebrating success together while making a real impact through the projects delivered. Why join this team? Work on projects that matter: You'll get involved in meaningful schemes and exciting challenges, with plenty of opportunities to learn, grow, and make a tangible difference. Central Cheltenham location: Their modern, motivating office is right in the heart of the town centre - ideal for lunch breaks, meeting friends, or enjoying the city buzz. Flexible working: A flexible work environment supports balance and productivity, while encouraging time in the office to collaborate and connect with colleagues. Team culture: From team lunches to outings, this is a place where work goes beyond the office and social connections are valued. Wellbeing matters: From ergonomic setups and good coffee to fresh fruit, treats, and occasional team dinners, the company prioritises your comfort and wellbeing. This organisation recognises that their people are the foundation of their success. They are passionate about creating an environment where every individual is valued, recognised, and given the opportunity to thrive. Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
We're recruiting a proactive and passionate Resident Engagement Officer to support the delivery of a strong, meaningful and compliant resident engagement framework across Housing Services. This role plays a key part in ensuring the organisation meets the requirements of the Regulator of Social Housing, particularly the Transparency, Influence and Accountability Standard. The successful candidate will help capture the tenant voice, demonstrate the impact of engagement activity and ensure feedback directly informs service improvement and decision-making. The Role Support the Housing Team in meeting and evidencing compliance with the Regulator of Social Housing Standards, particularly the Transparency, Influence and Accountability Standard. Assist in delivering the Resident Engagement offer, ensuring tenant voice is captured and recorded at events, forums and engagement activities. Support Tenant Forums, Focus Groups and other engagement groups by preparing agendas, distributing papers and responding to queries. Work with Service Managers and Team Leaders to develop annual engagement plans and maintain regular contact with tenant groups. Actively attend resident meetings, community events and forums to encourage participation and build positive relationships. Gather, analyse and interpret tenant insight to inform service improvements, strategy and policy development. Follow up survey responses where necessary to gain deeper insight into tenant concerns. Record engagement activities, outcomes and impact to support the production of Impact Reports and evidence-based recommendations. Communicate clearly with tenants to demonstrate how their feedback has influenced service delivery. Work closely with the Communications Team to produce newsletters, annual reports, leaflets, website updates and social media content. Maintain and update engagement information across digital platforms and communication channels. Act as a specialist adviser on resident engagement matters to colleagues. Support the daily management of the tenant satisfaction framework, ensuring feedback is collected at key touchpoints and actioned appropriately. Work with the Complaints Officer to support compliance within the complaints service, including acknowledging and monitoring responses within statutory timescales. Build effective relationships with internal departments and external partners to ensure tenant feedback informs service improvements. Demonstrate awareness of the diverse needs of the tenant base and promote inclusive engagement approaches. Key Requirements Experience working within resident engagement, tenant participation or housing services. Strong understanding of the Regulator of Social Housing consumer standards, particularly Transparency, Influence and Accountability. Experience supporting tenant forums, focus groups or community engagement activities. Strong communication skills, both written and verbal. Experience producing engagement reports, newsletters or communications materials. Ability to gather and analyse tenant feedback to inform service improvement. Experience working collaboratively across departments. Good organisational skills with the ability to manage multiple priorities. Understanding of complaints processes within housing services. Commitment to equality, diversity and inclusive engagement. Driving License and access to a vehicle. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers and Housing Compliance roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 23, 2026
Contractor
We're recruiting a proactive and passionate Resident Engagement Officer to support the delivery of a strong, meaningful and compliant resident engagement framework across Housing Services. This role plays a key part in ensuring the organisation meets the requirements of the Regulator of Social Housing, particularly the Transparency, Influence and Accountability Standard. The successful candidate will help capture the tenant voice, demonstrate the impact of engagement activity and ensure feedback directly informs service improvement and decision-making. The Role Support the Housing Team in meeting and evidencing compliance with the Regulator of Social Housing Standards, particularly the Transparency, Influence and Accountability Standard. Assist in delivering the Resident Engagement offer, ensuring tenant voice is captured and recorded at events, forums and engagement activities. Support Tenant Forums, Focus Groups and other engagement groups by preparing agendas, distributing papers and responding to queries. Work with Service Managers and Team Leaders to develop annual engagement plans and maintain regular contact with tenant groups. Actively attend resident meetings, community events and forums to encourage participation and build positive relationships. Gather, analyse and interpret tenant insight to inform service improvements, strategy and policy development. Follow up survey responses where necessary to gain deeper insight into tenant concerns. Record engagement activities, outcomes and impact to support the production of Impact Reports and evidence-based recommendations. Communicate clearly with tenants to demonstrate how their feedback has influenced service delivery. Work closely with the Communications Team to produce newsletters, annual reports, leaflets, website updates and social media content. Maintain and update engagement information across digital platforms and communication channels. Act as a specialist adviser on resident engagement matters to colleagues. Support the daily management of the tenant satisfaction framework, ensuring feedback is collected at key touchpoints and actioned appropriately. Work with the Complaints Officer to support compliance within the complaints service, including acknowledging and monitoring responses within statutory timescales. Build effective relationships with internal departments and external partners to ensure tenant feedback informs service improvements. Demonstrate awareness of the diverse needs of the tenant base and promote inclusive engagement approaches. Key Requirements Experience working within resident engagement, tenant participation or housing services. Strong understanding of the Regulator of Social Housing consumer standards, particularly Transparency, Influence and Accountability. Experience supporting tenant forums, focus groups or community engagement activities. Strong communication skills, both written and verbal. Experience producing engagement reports, newsletters or communications materials. Ability to gather and analyse tenant feedback to inform service improvement. Experience working collaboratively across departments. Good organisational skills with the ability to manage multiple priorities. Understanding of complaints processes within housing services. Commitment to equality, diversity and inclusive engagement. Driving License and access to a vehicle. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers and Housing Compliance roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're recruiting an experienced Contracts Manager to join a Housing Services directorate, providing specialist procurement and contract management expertise across a broad portfolio of housing contracts. This is a key governance and assurance role, responsible for ensuring effective contract management arrangements are in place across housing services, supporting best value, compliance and strong financial control across high-profile contracts including repairs, maintenance, major works and professional services. The Role Maintain and develop a contract management strategy for Housing Services, ensuring appropriate governance and management controls. Provide expert advice on procurement regulations, Council policies, Standing Orders and relevant UK legislation. Manage and maintain a comprehensive log of all Housing contracts, ensuring contract management systems are accurate and up to date. Support strategic and annual performance reviews of housing contracts and contribute to strategy papers, options appraisals and procurement planning. Work closely with colleagues in procurement, finance and legal to ensure compliance and alignment across services. Provide specialist contract and procurement advice to Housing service leads and operational teams. Support the mobilisation of housing service delivery contracts to ensure contractual expectations are achieved. Contribute to delivering value for money, including identifying efficiencies and cashable savings. Lead on risk identification, management and escalation relating to housing contracts. Produce internal guidance and deliver training on procurement and contract management processes. Maintain a forward procurement plan for Housing Services. Work with stakeholders and external advisors to update and improve contract documentation in line with regulatory or legal changes. Support delivery of social value, sustainable development and inclusive growth objectives within procurement activity. Manage enquiries, including Member enquiries and complaints relating to procurement projects. Key Requirements Proven experience of contract and supplier management within a public sector environment. Strong experience in procurement of housing maintenance, construction or consultancy contracts. Demonstrable track record of delivering value for money and achieving savings across contracts. Strong knowledge of public procurement regulations and contract management best practice. Experience managing contract registers/logs and governance controls. Experience working with procurement and finance systems (e.g. Oracle, Keystone, Northgate or similar). Ability to interpret financial and performance data to inform contract governance. Experience managing contracts across repairs, major works, professional services or ICT within housing. Strong stakeholder engagement skills across finance, legal, operational and senior management teams. Relevant degree or professional qualification in law, procurement, the built environment or supply chain management (or equivalent experience). Ability to manage risk proactively and ensure compliance in a regulated environment. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Contracts Managers, Procurement Leads and Asset & Repairs governance roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from Housing procurement and contract management professionals looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 12, 2026
Contractor
We're recruiting an experienced Contracts Manager to join a Housing Services directorate, providing specialist procurement and contract management expertise across a broad portfolio of housing contracts. This is a key governance and assurance role, responsible for ensuring effective contract management arrangements are in place across housing services, supporting best value, compliance and strong financial control across high-profile contracts including repairs, maintenance, major works and professional services. The Role Maintain and develop a contract management strategy for Housing Services, ensuring appropriate governance and management controls. Provide expert advice on procurement regulations, Council policies, Standing Orders and relevant UK legislation. Manage and maintain a comprehensive log of all Housing contracts, ensuring contract management systems are accurate and up to date. Support strategic and annual performance reviews of housing contracts and contribute to strategy papers, options appraisals and procurement planning. Work closely with colleagues in procurement, finance and legal to ensure compliance and alignment across services. Provide specialist contract and procurement advice to Housing service leads and operational teams. Support the mobilisation of housing service delivery contracts to ensure contractual expectations are achieved. Contribute to delivering value for money, including identifying efficiencies and cashable savings. Lead on risk identification, management and escalation relating to housing contracts. Produce internal guidance and deliver training on procurement and contract management processes. Maintain a forward procurement plan for Housing Services. Work with stakeholders and external advisors to update and improve contract documentation in line with regulatory or legal changes. Support delivery of social value, sustainable development and inclusive growth objectives within procurement activity. Manage enquiries, including Member enquiries and complaints relating to procurement projects. Key Requirements Proven experience of contract and supplier management within a public sector environment. Strong experience in procurement of housing maintenance, construction or consultancy contracts. Demonstrable track record of delivering value for money and achieving savings across contracts. Strong knowledge of public procurement regulations and contract management best practice. Experience managing contract registers/logs and governance controls. Experience working with procurement and finance systems (e.g. Oracle, Keystone, Northgate or similar). Ability to interpret financial and performance data to inform contract governance. Experience managing contracts across repairs, major works, professional services or ICT within housing. Strong stakeholder engagement skills across finance, legal, operational and senior management teams. Relevant degree or professional qualification in law, procurement, the built environment or supply chain management (or equivalent experience). Ability to manage risk proactively and ensure compliance in a regulated environment. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Contracts Managers, Procurement Leads and Asset & Repairs governance roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from Housing procurement and contract management professionals looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
