Customer Partnerships Manager

CUSTOMER RELATIONSHIP MANAGER

HEAD OFFICE: DACHET/WATERLOO - hybrid, but 2 days in office a week

PACKAGE: Basic of circa 50,000, plus benefit package

My client is an established TFM company who provide services including cleaning, front of house, security, grounds maintenance, engineering services or wholly as TFM. They have grown rapidly over the last 10 years through acquisitions and organic growth. Proud to be different in the market place, they are employee share owned, creating an people focused company that strives to build something better.

The Role:

Within this dynamic, fast-growing organisation, you will focus predominantly on the cleaning division within the business. As Customer Partnerships Manager, you will be part of a close-knit team that grows customer partnerships and maximises the growth and retention of key customer contracts. You will develop and provide effective tools, contract health visibility and best practice coaching across the business to help build outstanding customer partnerships and improve the service standards.

The Candidate:

• Proven background in customer relationship management, account management or contract management.
• Experience in delivering process and service delivery improvement.
• Knowledge of the cleaning or FM sector.
• Good project management and time management skills.
• Strong interpersonal and communication skills.

The role provides the opportunity to be part of a strong team, where growth and development are encouraged.