National Academy for Social Prescribing
Lambeth, London
Role Details & Staff Benefits Salary: £51,500 gross per annum Duration: Fixed-term until 31st July 2027 Hours: 0.8 - 1 FTE (4 - 5 days per week) Location: Hybrid - NASP has an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home. There may also be additional occasional travel required for staff days and other events. NASP offer a range of core benefits for staff on payroll, including: 30 days paid annual leave per annum, plus Bank Holidays An additional day of paid leave per year on your birthday Opportunities for Volunteering & CPD days each year Opportunity to request flexible working arrangements, including compressed hours Contribution to annual eye test, eyeglass purchase, and flu vaccination Purpose of This Role: This is a strategic role, funded by the Sir Halley Stewart Trust, to shape future policy and practice in how faith communities support social prescribing for the benefit of local communities. This includes exploring the role of faith as a strategic partner in the government's neighbourhood health agenda. Building on the work of the current postholder, and previous work by NASP and organisations like Theos and the Good Faith Partnership, this role will take the lead at a national level by influencing, shaping and convening partners to unlock and unleash the significant resources of faith groups in contributing towards holistic healthcare delivered within the community. The purpose of this role is to lead and co-ordinate NASP's work on social prescribing with partners across the faith sector and enable a better understanding of how to work effectively with faith communities through social prescribing, and the role that faith and belief plays in supporting good health and wellbeing. The role will work to improve accessibility of community support through social prescribing by exploring the barriers and opportunities in faith communities and the health sector. The role will have a particular emphasis on health inequalities and explore opportunities for faith groups' reach into deprived communities and ethnic minority communities, recognising that faith communities may be most trusted precisely where health inequalities are most acute. The role sits in the National Leads & Evidence team, led by the Executive Director of Strategy and Partnerships. The postholder will work alongside NASP colleagues who lead on Healthcare integration; Evidence and Insights; International Social Prescribing; and connections with sectors that provide community activities and support such as the natural environment, physical activity, historic environment and arts and culture. Person Specification: Experience & Knowledge: Excellent knowledge of the health sector and/or the VCFSE (Voluntary, Community, Faith and Social Enterprise) sector Experience of working in a senior level role at the health and community interface that has included involvement with different faith groups or an understanding of their perspectives. This might be in a delivery or policy role. An appreciation of the role of the VCFSE sector in the health and wellbeing of the population and ideally an understanding of the changing healthcare landscape in England at national or local level. Understanding of the challenges and opportunities for faith organisations, health and care agencies, local authorities, VCFSE organisations and community groups. Excellent partnership building and interpersonal skills with experience of building trusting long-term relationships with partners and experience of inspiring, convening and supporting organisations to work in partnership. • Excellent communication skills, written and verbal, both internally with peers and senior management, and externally with partners and stakeholders. Experience of planning and leading successful and innovative projects. Able to produce project plans and budgets and co-produce delivery plans with colleagues and partners, identifying risks and managing them together. Able to work independently in the role, while harnessing, contributing to, and shaping the work of the wider team, and the organisation. Experience in writing funding applications and developing new donor relationships to secure new funds would be an advantage. Willingness to do so will be essential. Skills & Attributes: Affinity with NASP's Values as defined in the NASP Strategic Plan A self-starter with a collaborative mindset. Strategic thinker with the ability to be proactive and spot new opportunities. Ability to work under pressure, prioritise work and be flexible in delivery. Responsibilities: Role Overview: Act as the faith lead within NASP, being the point of contact and key advocate for faith communities' involvement in social prescribing, across all major traditions. Represent and develop faith groups' engagement in NASP's existing activities, programmes and events including workstreams in NASP to build the capacity of Social Prescribing Link workers (SPLWs); support the community assets that SPLW's harness in their work; and connecting across different Government Departments to explore how social prescribing connects with strategies related to employment, youth, education and community cohesion. Have a specific focus of how faith communities can work with social prescribers to support those experiencing health inequalities. Support and inform the development of NASP's wider workstreams and the implementation of its strategy. Lead and co-ordinate NASP's national work on social prescribing with partners across the faith sector, including the Good Faith Partnership. Build understanding and awareness within NASP and across other sectors of what is required to support the effective provision of services, activities and information in the faith sector to promote health and wellbeing through social prescribing. Liaise with, and support, new and existing initiatives to build an evidence base for faith-based social prescribing. Convene and lead a national Faith and Social Prescribing Advisory Group, drawing together faith leaders, health system partners and VCFSE organisations to advise on priorities and act as ambassadors for social prescribing within faith communities. Ensure engagement of faith communities themselves in developing social prescribing strategy and policy, working with relevant partners. Provide high quality advice and insight on faith activity and services in support of NASP's strategy development, communications and external briefings and meetings. Enable NASP's healthcare integration team to support the strategic development of social prescribing into faith assets at Integrated Care System level and make the case for place-based investment. Map current tools, resources, guides and evidence and work with the Communications team to publish and promote these and to develop new resources. Build consensus on the key policies required for the scale and spread of social prescribing for faith communities across stakeholders; a joint vision of 'good faith based SP'. Identify and shape partnership opportunities to secure additional funding and resources to help build capacity to enable future social prescribing activity to better support people's health and wellbeing outcomes. Enable awareness raising, shared learning, training and best practice within the faith and health sector. This includes working with NASP's workforce development team and the Link Worker Advisory Group to integrate faith and social prescribing into information and training for Social Prescribing Link Workers. Support other areas of NASP's work and strategy development. In particular, identify and harness commonalities with other sectors supporting social prescribing e.g. nature, arts and culture and heritage. Brief and advise the Board and Executive Leadership Team as needed. Budget Management - including day-to-day management, raising and processing payments and reporting. Reporting To: Executive Director of Strategy & Partnerships.
Apr 03, 2026
Full time
Role Details & Staff Benefits Salary: £51,500 gross per annum Duration: Fixed-term until 31st July 2027 Hours: 0.8 - 1 FTE (4 - 5 days per week) Location: Hybrid - NASP has an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home. There may also be additional occasional travel required for staff days and other events. NASP offer a range of core benefits for staff on payroll, including: 30 days paid annual leave per annum, plus Bank Holidays An additional day of paid leave per year on your birthday Opportunities for Volunteering & CPD days each year Opportunity to request flexible working arrangements, including compressed hours Contribution to annual eye test, eyeglass purchase, and flu vaccination Purpose of This Role: This is a strategic role, funded by the Sir Halley Stewart Trust, to shape future policy and practice in how faith communities support social prescribing for the benefit of local communities. This includes exploring the role of faith as a strategic partner in the government's neighbourhood health agenda. Building on the work of the current postholder, and previous work by NASP and organisations like Theos and the Good Faith Partnership, this role will take the lead at a national level by influencing, shaping and convening partners to unlock and unleash the significant resources of faith groups in contributing towards holistic healthcare delivered within the community. The purpose of this role is to lead and co-ordinate NASP's work on social prescribing with partners across the faith sector and enable a better understanding of how to work effectively with faith communities through social prescribing, and the role that faith and belief plays in supporting good health and wellbeing. The role will work to improve accessibility of community support through social prescribing by exploring the barriers and opportunities in faith communities and the health sector. The role will have a particular emphasis on health inequalities and explore opportunities for faith groups' reach into deprived communities and ethnic minority communities, recognising that faith communities may be most trusted precisely where health inequalities are most acute. The role sits in the National Leads & Evidence team, led by the Executive Director of Strategy and Partnerships. The postholder will work alongside NASP colleagues who lead on Healthcare integration; Evidence and Insights; International Social Prescribing; and connections with sectors that provide community activities and support such as the natural environment, physical activity, historic environment and arts and culture. Person Specification: Experience & Knowledge: Excellent knowledge of the health sector and/or the VCFSE (Voluntary, Community, Faith and Social Enterprise) sector Experience of working in a senior level role at the health and community interface that has included involvement with different faith groups or an understanding of their perspectives. This might be in a delivery or policy role. An appreciation of the role of the VCFSE sector in the health and wellbeing of the population and ideally an understanding of the changing healthcare landscape in England at national or local level. Understanding of the challenges and opportunities for faith organisations, health and care agencies, local authorities, VCFSE organisations and community groups. Excellent partnership building and interpersonal skills with experience of building trusting long-term relationships with partners and experience of inspiring, convening and supporting organisations to work in partnership. • Excellent communication skills, written and verbal, both internally with peers and senior management, and externally with partners and stakeholders. Experience of planning and leading successful and innovative projects. Able to produce project plans and budgets and co-produce delivery plans with colleagues and partners, identifying risks and managing them together. Able to work independently in the role, while harnessing, contributing to, and shaping the work of the wider team, and the organisation. Experience in writing funding applications and developing new donor relationships to secure new funds would be an advantage. Willingness to do so will be essential. Skills & Attributes: Affinity with NASP's Values as defined in the NASP Strategic Plan A self-starter with a collaborative mindset. Strategic thinker with the ability to be proactive and spot new opportunities. Ability to work under pressure, prioritise work and be flexible in delivery. Responsibilities: Role Overview: Act as the faith lead within NASP, being the point of contact and key advocate for faith communities' involvement in social prescribing, across all major traditions. Represent and develop faith groups' engagement in NASP's existing activities, programmes and events including workstreams in NASP to build the capacity of Social Prescribing Link workers (SPLWs); support the community assets that SPLW's harness in their work; and connecting across different Government Departments to explore how social prescribing connects with strategies related to employment, youth, education and community cohesion. Have a specific focus of how faith communities can work with social prescribers to support those experiencing health inequalities. Support and inform the development of NASP's wider workstreams and the implementation of its strategy. Lead and co-ordinate NASP's national work on social prescribing with partners across the faith sector, including the Good Faith Partnership. Build understanding and awareness within NASP and across other sectors of what is required to support the effective provision of services, activities and information in the faith sector to promote health and wellbeing through social prescribing. Liaise with, and support, new and existing initiatives to build an evidence base for faith-based social prescribing. Convene and lead a national Faith and Social Prescribing Advisory Group, drawing together faith leaders, health system partners and VCFSE organisations to advise on priorities and act as ambassadors for social prescribing within faith communities. Ensure engagement of faith communities themselves in developing social prescribing strategy and policy, working with relevant partners. Provide high quality advice and insight on faith activity and services in support of NASP's strategy development, communications and external briefings and meetings. Enable NASP's healthcare integration team to support the strategic development of social prescribing into faith assets at Integrated Care System level and make the case for place-based investment. Map current tools, resources, guides and evidence and work with the Communications team to publish and promote these and to develop new resources. Build consensus on the key policies required for the scale and spread of social prescribing for faith communities across stakeholders; a joint vision of 'good faith based SP'. Identify and shape partnership opportunities to secure additional funding and resources to help build capacity to enable future social prescribing activity to better support people's health and wellbeing outcomes. Enable awareness raising, shared learning, training and best practice within the faith and health sector. This includes working with NASP's workforce development team and the Link Worker Advisory Group to integrate faith and social prescribing into information and training for Social Prescribing Link Workers. Support other areas of NASP's work and strategy development. In particular, identify and harness commonalities with other sectors supporting social prescribing e.g. nature, arts and culture and heritage. Brief and advise the Board and Executive Leadership Team as needed. Budget Management - including day-to-day management, raising and processing payments and reporting. Reporting To: Executive Director of Strategy & Partnerships.
Alexander Kaye Recruitment Limited
Nottingham, Nottinghamshire
Head of Finance upto £85,000 plus generous bonus and Benefits/Healthcare Our client offers Hybrid working Our client is a well respected established Manufacturing business who have a newly created role for Head of Finance based at their Nottingham offices. This will be a interesting role with the H o F accountable for both the integrity of the Group's financial foundations and the design of its future financial architecture. Reporting to the owners and the board this is a fantastic opportunity for an experienced qualified Accountant who wants to work for a company which genuinely values their employees. This role would suit a commercially driven individual who enjoys business partnering and wants to drive the commercial performance of the business. The company are seeking a highly skilled and strategic Head of Finance to lead the financial operations and drive organisational growth. The Head of Finance will translate the Group's 2027 to 2032 vision into a clear, financially modelled roadmap, ensuring sustainable growth, strong cash management, disciplined investment, and margin improvement across the various Groups businesses. This senior leadership role requires a dynamic individual with extensive experience in financial management, accounting, and services. The successful candidate will oversee financial planning, reporting, and analysis, ensuring the organisation's fiscal health aligns with its strategic objectives. A strong background in management and organisational skills is essential to lead our finance team effectively and support sustainable development. You will have worked in both a Corporate and SME environments as this business has growth plans and operates across three business units and intends scaling up to business significantly. Responsibilities Develop and implement financial strategies that support organisational goals and growth initiatives Produce a full Management Accounts Pack for the board Oversee all financial operations including budgeting, forecasting, and financial reporting Manage financial accounting processes ensuring compliance with relevant regulations and standards Lead the preparation of financial statements, reports, and analyses for executive management and stakeholders Monitor cash flow, investments, and financial risks to optimise organisational stability Establish and maintain internal controls to safeguard assets and ensure accuracy of financial data Collaborate with other departments to align financial planning with operational needs Lead, mentor, and develop the finance team to enhance their performance and professional growth Stay abreast of industry trends, regulatory changes, and best practices in financial services Experience Proven management experience within a senior financial leadership role, ideally as Head of Finance or equivalent Experience of managing cash in a growth or capital sensitive environment Lead investment appraisal (automation, warehouse, systems, acquisitions) Model funding strategy and refinancing options. Strong background in both financial control and FP&A Experience of building long-range financial models. Demonstrable leadership skills with the ability to inspire teams and influence organisational strategy Strong organisational skills with a track record of managing multiple priorities effectively Experience in preparing detailed financial reports for diverse audiences including boards and external regulators Relevant qualifications such as ACA, ACCA, CIMA or equivalent are highly desirable This position offers an exciting opportunity for a strategic finance professional eager to make a significant impact within a forward-thinking organisation. The ideal candidate will possess a blend of technical expertise, leadership capability, and organisational acumen necessary to help our client grow the business. Our client offers a great working environment within a really interesting role and a supportive SLT team.
Apr 03, 2026
Full time
Head of Finance upto £85,000 plus generous bonus and Benefits/Healthcare Our client offers Hybrid working Our client is a well respected established Manufacturing business who have a newly created role for Head of Finance based at their Nottingham offices. This will be a interesting role with the H o F accountable for both the integrity of the Group's financial foundations and the design of its future financial architecture. Reporting to the owners and the board this is a fantastic opportunity for an experienced qualified Accountant who wants to work for a company which genuinely values their employees. This role would suit a commercially driven individual who enjoys business partnering and wants to drive the commercial performance of the business. The company are seeking a highly skilled and strategic Head of Finance to lead the financial operations and drive organisational growth. The Head of Finance will translate the Group's 2027 to 2032 vision into a clear, financially modelled roadmap, ensuring sustainable growth, strong cash management, disciplined investment, and margin improvement across the various Groups businesses. This senior leadership role requires a dynamic individual with extensive experience in financial management, accounting, and services. The successful candidate will oversee financial planning, reporting, and analysis, ensuring the organisation's fiscal health aligns with its strategic objectives. A strong background in management and organisational skills is essential to lead our finance team effectively and support sustainable development. You will have worked in both a Corporate and SME environments as this business has growth plans and operates across three business units and intends scaling up to business significantly. Responsibilities Develop and implement financial strategies that support organisational goals and growth initiatives Produce a full Management Accounts Pack for the board Oversee all financial operations including budgeting, forecasting, and financial reporting Manage financial accounting processes ensuring compliance with relevant regulations and standards Lead the preparation of financial statements, reports, and analyses for executive management and stakeholders Monitor cash flow, investments, and financial risks to optimise organisational stability Establish and maintain internal controls to safeguard assets and ensure accuracy of financial data Collaborate with other departments to align financial planning with operational needs Lead, mentor, and develop the finance team to enhance their performance and professional growth Stay abreast of industry trends, regulatory changes, and best practices in financial services Experience Proven management experience within a senior financial leadership role, ideally as Head of Finance or equivalent Experience of managing cash in a growth or capital sensitive environment Lead investment appraisal (automation, warehouse, systems, acquisitions) Model funding strategy and refinancing options. Strong background in both financial control and FP&A Experience of building long-range financial models. Demonstrable leadership skills with the ability to inspire teams and influence organisational strategy Strong organisational skills with a track record of managing multiple priorities effectively Experience in preparing detailed financial reports for diverse audiences including boards and external regulators Relevant qualifications such as ACA, ACCA, CIMA or equivalent are highly desirable This position offers an exciting opportunity for a strategic finance professional eager to make a significant impact within a forward-thinking organisation. The ideal candidate will possess a blend of technical expertise, leadership capability, and organisational acumen necessary to help our client grow the business. Our client offers a great working environment within a really interesting role and a supportive SLT team.
As an Enterprise Account Director, you will drive the growth of Opus 2 solutions within the world's leading law firms. You will build and expand strategic relationships within a portfolio of large law firms, identifying high-value opportunities and leading enterprise sales cycles from discovery through to close. This includes expanding existing Opus 2 subscriptions into new case teams, introducing the platform into additional offices where it may already be used in another geography (for example expanding from US offices into the UK or EMEA office). The majority of opportunities in this role come from identifying new case teams, use cases, or offices within large law firms and expanding Opus 2's footprint through strategic account development, including introducing new capabilities such as AI into existing client workflows. In some cases, the role may also involve developing opportunities with firms that are not yet Opus 2 customers, although the primary focus is expanding Opus 2's footprint within existing strategic accounts. This role requires a highly proactive enterprise seller who can independently create and progress opportunities and who can take full ownership of progressing deals from initial engagement through to close. Successful candidates operate with autonomy and pace while managing complex, multi-stakeholder enterprise sales cycles. Enterprise Account Directors manage the full deal lifecycle while working closely with internal teams across Solutions Consulting, Customer Success, Marketing, Product, and Hearings. What you'll be doing Build trusted relationships with partners, heads of disputes, litigation support teams, and innovation leaders within target firms. Develop and execute strategic account plans for a portfolio of top-tier law firms, identifying priority practices, stakeholders, and opportunities for expansion. Analyse firm strategy, practice priorities, and market positioning to identify where Opus 2 can deliver the most strategic value. Identify and create new opportunities through proactive outreach, relationship development, and internal referrals. Lead consultative enterprise sales cycles from discovery through to close. Clearly articulate the commercial value of Opus 2 solutions and position them effectively within each client's workflow and strategic priorities. Translate discovery insights and client discussions into clear commercial proposals that anchor Opus 2's value to the client's objectives and case needs. Maintain deal momentum by defining clear next steps, managing stakeholders, and progressing opportunities at pace. Achieve defined sales targets and quota on a monthly, quarterly, and annual basis. Collaborate closely with Solutions Consultants, Customer Success, Marketing, and Hearings teams to develop and progress opportunities. Maintain disciplined pipeline management and forecasting accuracy within Salesforce. Contribute insights from client conversations to inform product development, marketing initiatives, and sales strategy. Represent Opus 2 at client meetings, industry events, and marketing initiatives. What we're looking for in you We are looking for a highly driven enterprise seller who thrives in complex, relationship-driven sales environments. The ideal candidate demonstrates strong ownership, strategic thinking, and the ability to independently create and drive opportunities within large law firms through a multi-threaded stakeholder approach. Proven experience selling technology solutions into large law firms. Experience navigating complex organisations with multiple stakeholders and enterprise sales cycles. A consistent track record of meeting or exceeding enterprise sales targets. Strong pipeline discipline and forecasting accuracy. Executive presence and excellent written and verbal communication skills. Ability to communicate effectively with senior stakeholders including partners, practice leaders, and operational leaders. Strong understanding of enterprise sales methodology and consultative sales processes. Core Competencies Ownership and accountability - takes full responsibility for opportunities and drives them forward without constant direction. Strategic thinking - able to analyse firm strategy, practice priorities, and market positioning to identify high-value opportunities and align Opus 2 solutions accordingly. Pipeline creation - comfortable generating new opportunities through proactive outreach and stakeholder engagement. Commercial judgement - able to position value clearly, develop commercially sound proposals, and negotiate effectively within enterprise sales cycles. Attention to detail - maintains disciplined pipeline management and reliable forecasting. Communication - able to craft clear, persuasive messaging and communicate effectively with senior stakeholders. Internal collaboration - works effectively across sales, solutions consulting, marketing, and customer success teams. Personal Attributes Highly proactive and self-directed. Strong intellectual curiosity and problem-solving ability. Comfortable operating in fast-paced, evolving environments. Strong organisational skills and attention to detail. Professional credibility with senior legal stakeholders. What Success Looks Like Success in this role means building strong relationships within target firms, expanding adoption of Opus 2 across additional case teams and offices, and developing a pipeline of high-value opportunities that progress through the enterprise sales cycle. Enterprise Account Directors operate with autonomy, create opportunities through strategic account planning and proactive outreach, and consistently drive deals forward with pace and discipline. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover.
Apr 03, 2026
Full time
As an Enterprise Account Director, you will drive the growth of Opus 2 solutions within the world's leading law firms. You will build and expand strategic relationships within a portfolio of large law firms, identifying high-value opportunities and leading enterprise sales cycles from discovery through to close. This includes expanding existing Opus 2 subscriptions into new case teams, introducing the platform into additional offices where it may already be used in another geography (for example expanding from US offices into the UK or EMEA office). The majority of opportunities in this role come from identifying new case teams, use cases, or offices within large law firms and expanding Opus 2's footprint through strategic account development, including introducing new capabilities such as AI into existing client workflows. In some cases, the role may also involve developing opportunities with firms that are not yet Opus 2 customers, although the primary focus is expanding Opus 2's footprint within existing strategic accounts. This role requires a highly proactive enterprise seller who can independently create and progress opportunities and who can take full ownership of progressing deals from initial engagement through to close. Successful candidates operate with autonomy and pace while managing complex, multi-stakeholder enterprise sales cycles. Enterprise Account Directors manage the full deal lifecycle while working closely with internal teams across Solutions Consulting, Customer Success, Marketing, Product, and Hearings. What you'll be doing Build trusted relationships with partners, heads of disputes, litigation support teams, and innovation leaders within target firms. Develop and execute strategic account plans for a portfolio of top-tier law firms, identifying priority practices, stakeholders, and opportunities for expansion. Analyse firm strategy, practice priorities, and market positioning to identify where Opus 2 can deliver the most strategic value. Identify and create new opportunities through proactive outreach, relationship development, and internal referrals. Lead consultative enterprise sales cycles from discovery through to close. Clearly articulate the commercial value of Opus 2 solutions and position them effectively within each client's workflow and strategic priorities. Translate discovery insights and client discussions into clear commercial proposals that anchor Opus 2's value to the client's objectives and case needs. Maintain deal momentum by defining clear next steps, managing stakeholders, and progressing opportunities at pace. Achieve defined sales targets and quota on a monthly, quarterly, and annual basis. Collaborate closely with Solutions Consultants, Customer Success, Marketing, and Hearings teams to develop and progress opportunities. Maintain disciplined pipeline management and forecasting accuracy within Salesforce. Contribute insights from client conversations to inform product development, marketing initiatives, and sales strategy. Represent Opus 2 at client meetings, industry events, and marketing initiatives. What we're looking for in you We are looking for a highly driven enterprise seller who thrives in complex, relationship-driven sales environments. The ideal candidate demonstrates strong ownership, strategic thinking, and the ability to independently create and drive opportunities within large law firms through a multi-threaded stakeholder approach. Proven experience selling technology solutions into large law firms. Experience navigating complex organisations with multiple stakeholders and enterprise sales cycles. A consistent track record of meeting or exceeding enterprise sales targets. Strong pipeline discipline and forecasting accuracy. Executive presence and excellent written and verbal communication skills. Ability to communicate effectively with senior stakeholders including partners, practice leaders, and operational leaders. Strong understanding of enterprise sales methodology and consultative sales processes. Core Competencies Ownership and accountability - takes full responsibility for opportunities and drives them forward without constant direction. Strategic thinking - able to analyse firm strategy, practice priorities, and market positioning to identify high-value opportunities and align Opus 2 solutions accordingly. Pipeline creation - comfortable generating new opportunities through proactive outreach and stakeholder engagement. Commercial judgement - able to position value clearly, develop commercially sound proposals, and negotiate effectively within enterprise sales cycles. Attention to detail - maintains disciplined pipeline management and reliable forecasting. Communication - able to craft clear, persuasive messaging and communicate effectively with senior stakeholders. Internal collaboration - works effectively across sales, solutions consulting, marketing, and customer success teams. Personal Attributes Highly proactive and self-directed. Strong intellectual curiosity and problem-solving ability. Comfortable operating in fast-paced, evolving environments. Strong organisational skills and attention to detail. Professional credibility with senior legal stakeholders. What Success Looks Like Success in this role means building strong relationships within target firms, expanding adoption of Opus 2 across additional case teams and offices, and developing a pipeline of high-value opportunities that progress through the enterprise sales cycle. Enterprise Account Directors operate with autonomy, create opportunities through strategic account planning and proactive outreach, and consistently drive deals forward with pace and discipline. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover.
A leading real estate investment firm in Greater London is looking for a Chartered Legal Executive to support their growing portfolio in Europe. The role will involve managing legal services related to property asset management, including lease renewals, tenant defaults, and compliance matters. The ideal candidate will have a CILEX qualification and at least 4 years of relevant experience in real estate law. This position offers an opportunity to be part of a dynamic team and contribute to expanding operations across the UK and Europe.
Apr 03, 2026
Full time
A leading real estate investment firm in Greater London is looking for a Chartered Legal Executive to support their growing portfolio in Europe. The role will involve managing legal services related to property asset management, including lease renewals, tenant defaults, and compliance matters. The ideal candidate will have a CILEX qualification and at least 4 years of relevant experience in real estate law. This position offers an opportunity to be part of a dynamic team and contribute to expanding operations across the UK and Europe.
About Realty Income Realty Income (NYSE: O), an S&P 500 company, is a real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of 15,600 properties in all 50 U.S. states, the UK and six other countries in Europe, with a gross book value $58bn. We are known as "The Monthly Dividend Company(R)" and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared 656 consecutive monthly dividends and are a member of the S&P 500 Dividend Aristocrats(R) index, having increased our dividend for the last 30 consecutive years.You will be joining one of the largest Real Estate Investment Trusts in the world as we rapidly expand into the UK and European markets, including moving into new offices at 3 St. James's Square.The European portfolio, including the UK, has experienced consistent growth quarter-on-quarter since our first international acquisition, a £429m 12-property portfolio from Sainsbury's in 2019. In just five years the portfolio now includes investments of over $11bn, and 483 distinct properties.We are one of the largest Real Estate Investment Trusts in the world, you will be joining a dynamic legal team as we rapidly expand into the UK and European markets, including moving into new offices at 3 St. James's Square. This exciting opportunity will challenge you as you support the team working on a cutting-edge Real Estate portfolio and dynamic opportunities for career growth as the company and our portfolio expands. Position Overview: Our expansion into Europe is well underway and, with a portfolio of several $ billions of assets under management in the UK and in Europe, we need your contribution to build and manage our asset and property management capability. The role has four key areas of focus: Supporting Legal Counsel and Vice President in building an effective and scaleable legal function and processes for the management of an ever-growing portfolio. Collaborating with Portfolio Management team to enhance value. Managing renewals including 1954 Act process and tactics Contributing to ESG initiatives including energy efficiency and solar projects. As the lead on assigned transactions, collaborate with the Portfolio Management team ("PM") and external advisors in managing a variety of real estate assets and real estate owning companies, including but not limited to multi-let assets across the United Kingdom and Europe for the Company's rapidly growing European real estate portfolio.Lead on assigned matters and manage all necessary legal services, in combination with outside counsel and third-party service providers. Where necessary, supervise Legal Assistants working on assigned matters from external law firms. Collaborate with the Company's interdisciplinary team of professionals to devise an optimal asset management, value add, energy efficiency and solar initiatives and property litigation approach and provide proactive legal advice to the Company's executives. Key Responsibilities: Portfolio Management ("PM"): Coordinate, analyse, manage, negotiate, document and close a wide range of multifaceted asset management transactions. Where applicable, supervise assigned Real Estate Legal Assistants and collaborate with interdisciplinary team to devise optimal approach in context of assigned transaction. Handle wide range of routine PM legal matters, e.g., draft/negotiate lease agreements, agreed lease renewals, opposed and unopposed lease renewals with security of tenure under the Landlord and Tenant Act 1954, ground leases, confidentiality agreements, exclusivity agreements, consents to sublease, lease assignments, collateral assignments, deeds of surrender, alterations and improvements, landlord waivers/subordinations, license agreements, deeds of easement, rent review memoranda etc. Review and draft third party supplier agreements. Review solar panel installation, energy and income sharing agreements. Attend director meetings and present transactions to the board of directors, coordinate execution of documents, and assist with entity management responsibilities where required. Analyse transactions and structuring on transactions in the UK and other countries as necessary. Review, evaluate and approve information and reports received from external advisors in connection with management transactions. Manage and monitor environmental issues from a legal perspective. Review and analyse environmental reports. Supervise Legal Assistants in coordinating their own asset management matters where applicable. Exercise creativity and resourcefulness in resolving legal matters effectively and efficiently. Consult with PM on deal structuring, lease compliance matters and interpretation of lease terms, conditions and issues. Develop and make recommendations to Legal team regarding improvements to internal policies and procedures for handling asset management transactions and litigation. Tenant Defaults: + Advise the Company on best practice in the event of tenant defaults; + Retain and oversee external solicitors as and when necessary. Manage/oversee routine litigation and retain/supervise outside legal counsel, including but not limited to opposed and unopposed lease renewals with security of tenure under the Landlord and Tenant Act 1954. Handle miscellaneous title issues. Provide clarification on legal language or specifications to PM. Research and evaluate different risk factors regarding business decisions and operations. Apply effective risk management techniques and offer proactive advice on possible legal issues. Communicate and negotiate with external parties (brokers, external counsel, third party vendors etc.), creating relationships of trust. Provide professional legal counsel and advice to Company executives. General: General legal research and investigation. Routine advice/counsel to all departments on legal matters. General legal document review, drafting and negotiating. Special projects and duties as assigned. Confidentiality Agreements/Non-Disclosure Agreements: Work with the acquisition department to coordinate the review and analysis of confidentiality/non-disclosure agreements on the front-end of potential acquisition targets. Tenant Default or Insolvency Scenarios: Assist the Company devising and implementing strategies resulting from tenant default or other property related litigation matters. Corporate: Handle miscellaneous and various corporate legal matters as necessary.Performs other duties as assigned. Candidate Requirements Knowledge, Skills, and Abilities Must have for the role: Qualified Chartered Legal Executive CILEX (England & Wales). Excellent knowledge and understanding of English real estate law, property litigation (with a good working knowledge of opposed and unopposed lease renewals with security of tenure under the Landlord and Tenant Act 1954). While we do not set upper or lower limits of qualification for any of our vacancies, candidates with at least 4+ years' suitable post-qualification experience are likely to have the right level of knowledge and experience in a City law firm or real estate focused investment fund; exceptional candidates outside of this range will be considered; with substantial experience in commercial real estate transaction law and real estate litigation. Fluent (spoken and written) English Highest standards of integrity and professionalism. Builds relationships across functional groups and geographies; works as "One Team." Inclusive, collegial, adaptable and flexible. Proven experience as a chartered legal executive in business environment. Highly effective written and verbal communication skills; ability to communicate ideas and issues clearly and concisely. Ability to
Apr 03, 2026
Full time
About Realty Income Realty Income (NYSE: O), an S&P 500 company, is a real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of 15,600 properties in all 50 U.S. states, the UK and six other countries in Europe, with a gross book value $58bn. We are known as "The Monthly Dividend Company(R)" and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared 656 consecutive monthly dividends and are a member of the S&P 500 Dividend Aristocrats(R) index, having increased our dividend for the last 30 consecutive years.You will be joining one of the largest Real Estate Investment Trusts in the world as we rapidly expand into the UK and European markets, including moving into new offices at 3 St. James's Square.The European portfolio, including the UK, has experienced consistent growth quarter-on-quarter since our first international acquisition, a £429m 12-property portfolio from Sainsbury's in 2019. In just five years the portfolio now includes investments of over $11bn, and 483 distinct properties.We are one of the largest Real Estate Investment Trusts in the world, you will be joining a dynamic legal team as we rapidly expand into the UK and European markets, including moving into new offices at 3 St. James's Square. This exciting opportunity will challenge you as you support the team working on a cutting-edge Real Estate portfolio and dynamic opportunities for career growth as the company and our portfolio expands. Position Overview: Our expansion into Europe is well underway and, with a portfolio of several $ billions of assets under management in the UK and in Europe, we need your contribution to build and manage our asset and property management capability. The role has four key areas of focus: Supporting Legal Counsel and Vice President in building an effective and scaleable legal function and processes for the management of an ever-growing portfolio. Collaborating with Portfolio Management team to enhance value. Managing renewals including 1954 Act process and tactics Contributing to ESG initiatives including energy efficiency and solar projects. As the lead on assigned transactions, collaborate with the Portfolio Management team ("PM") and external advisors in managing a variety of real estate assets and real estate owning companies, including but not limited to multi-let assets across the United Kingdom and Europe for the Company's rapidly growing European real estate portfolio.Lead on assigned matters and manage all necessary legal services, in combination with outside counsel and third-party service providers. Where necessary, supervise Legal Assistants working on assigned matters from external law firms. Collaborate with the Company's interdisciplinary team of professionals to devise an optimal asset management, value add, energy efficiency and solar initiatives and property litigation approach and provide proactive legal advice to the Company's executives. Key Responsibilities: Portfolio Management ("PM"): Coordinate, analyse, manage, negotiate, document and close a wide range of multifaceted asset management transactions. Where applicable, supervise assigned Real Estate Legal Assistants and collaborate with interdisciplinary team to devise optimal approach in context of assigned transaction. Handle wide range of routine PM legal matters, e.g., draft/negotiate lease agreements, agreed lease renewals, opposed and unopposed lease renewals with security of tenure under the Landlord and Tenant Act 1954, ground leases, confidentiality agreements, exclusivity agreements, consents to sublease, lease assignments, collateral assignments, deeds of surrender, alterations and improvements, landlord waivers/subordinations, license agreements, deeds of easement, rent review memoranda etc. Review and draft third party supplier agreements. Review solar panel installation, energy and income sharing agreements. Attend director meetings and present transactions to the board of directors, coordinate execution of documents, and assist with entity management responsibilities where required. Analyse transactions and structuring on transactions in the UK and other countries as necessary. Review, evaluate and approve information and reports received from external advisors in connection with management transactions. Manage and monitor environmental issues from a legal perspective. Review and analyse environmental reports. Supervise Legal Assistants in coordinating their own asset management matters where applicable. Exercise creativity and resourcefulness in resolving legal matters effectively and efficiently. Consult with PM on deal structuring, lease compliance matters and interpretation of lease terms, conditions and issues. Develop and make recommendations to Legal team regarding improvements to internal policies and procedures for handling asset management transactions and litigation. Tenant Defaults: + Advise the Company on best practice in the event of tenant defaults; + Retain and oversee external solicitors as and when necessary. Manage/oversee routine litigation and retain/supervise outside legal counsel, including but not limited to opposed and unopposed lease renewals with security of tenure under the Landlord and Tenant Act 1954. Handle miscellaneous title issues. Provide clarification on legal language or specifications to PM. Research and evaluate different risk factors regarding business decisions and operations. Apply effective risk management techniques and offer proactive advice on possible legal issues. Communicate and negotiate with external parties (brokers, external counsel, third party vendors etc.), creating relationships of trust. Provide professional legal counsel and advice to Company executives. General: General legal research and investigation. Routine advice/counsel to all departments on legal matters. General legal document review, drafting and negotiating. Special projects and duties as assigned. Confidentiality Agreements/Non-Disclosure Agreements: Work with the acquisition department to coordinate the review and analysis of confidentiality/non-disclosure agreements on the front-end of potential acquisition targets. Tenant Default or Insolvency Scenarios: Assist the Company devising and implementing strategies resulting from tenant default or other property related litigation matters. Corporate: Handle miscellaneous and various corporate legal matters as necessary.Performs other duties as assigned. Candidate Requirements Knowledge, Skills, and Abilities Must have for the role: Qualified Chartered Legal Executive CILEX (England & Wales). Excellent knowledge and understanding of English real estate law, property litigation (with a good working knowledge of opposed and unopposed lease renewals with security of tenure under the Landlord and Tenant Act 1954). While we do not set upper or lower limits of qualification for any of our vacancies, candidates with at least 4+ years' suitable post-qualification experience are likely to have the right level of knowledge and experience in a City law firm or real estate focused investment fund; exceptional candidates outside of this range will be considered; with substantial experience in commercial real estate transaction law and real estate litigation. Fluent (spoken and written) English Highest standards of integrity and professionalism. Builds relationships across functional groups and geographies; works as "One Team." Inclusive, collegial, adaptable and flexible. Proven experience as a chartered legal executive in business environment. Highly effective written and verbal communication skills; ability to communicate ideas and issues clearly and concisely. Ability to
Greater Manchester, United Kingdom (Hybrid) Be the First to Apply Job Info Job Identification 101948 Job Category Commercial Posting Date 01/19/2026, 11:16 AM Degree Level University Locations Greater Manchester, United Kingdom (Hybrid) Contract Type Permanent Driving Required Yes Security Clearance Required No Job Description Costain have won extensive work across the water sector this year to support the AMP 8 investment cycle. We have been appointed by United Utilities as one of 7 partners to the Enterprise, delivering £5.5bn of projects in the Asset Management Period 8 (AMP8) between 2025 - 2030, and AMP 9 (2030 - 2035). Our scope is to provide project management, design, construction and commissioning services on design and build schemes throughout the North West and Cumbria region covered by United Utilities. Projects vary in value, covering both infrastructure and non infrastructure assets on water and wastewater sites with wider Enterprise partners The role of the Senior Quantity Surveyor is to provide commercial support on projects to ensure that it is procured, delivered within budget and to the highest quality whilst exceeding our customers' expectations. You will lead and develop where necessary the efficient and effective management and issue of accurate, timely and compliant notices and correspondence and ensure the compliance of all contractual activities on the project. You will ensure contractual and commercial risks and opportunities are identified to the Project Director / Commercial Manager and address in a timely manager. Responsibilities Maintaining registers of variations, delay, extension times and claims, effective and consistent implementation of the Company's commercial policies and procedures, within a timely manner. Assist with preparation of monthly progress valuations and claim for work completed. Liaise with Employers commercial team & client team within a collaborative manner to leverage opportunity and optimise the project outturn Produce pre Contract tender negotiations & reports where necessary Produce monthly cost reports, forecasts, and Contract Budget reports to ensure details are appropriately underpinned and robust Review value management / value engineering exercises Advise on Risk management & participate in Risk workshop Prepare, review and complete of sub contract documentation Plan change management and cost control Produce and monitor Commercial / Contractual correspondence and issues to reflect COSTAIN best practice Prepare & agree final accounts with sub contractor Agree final accounts Identify and price specification changes Manage subcontracts from initial placement of order to final account Monitor and update Procurement Plan, Sub contract procurement including analysing commercial comparisons Knowledge, Skills and Experience Experience of NEC form of Contract Significant commercial experience preferably in the water sector Increasing knowledge of a variety of forms & options of contracts Have a good understanding and experience of business systems, spreadsheet development, cost analysis, programme evaluation and development, compensation event and/or variations assessment and evaluation Have experience or appreciation of the risk management process for both schedule and cost and the use of Earned Value Management Qualifications Holds an RICS / CICES accredited degree Hold / nearing completion of Full Membership of either RICS or CICES Relevant degree / equivalent in Quantity Surveying
Apr 03, 2026
Full time
Greater Manchester, United Kingdom (Hybrid) Be the First to Apply Job Info Job Identification 101948 Job Category Commercial Posting Date 01/19/2026, 11:16 AM Degree Level University Locations Greater Manchester, United Kingdom (Hybrid) Contract Type Permanent Driving Required Yes Security Clearance Required No Job Description Costain have won extensive work across the water sector this year to support the AMP 8 investment cycle. We have been appointed by United Utilities as one of 7 partners to the Enterprise, delivering £5.5bn of projects in the Asset Management Period 8 (AMP8) between 2025 - 2030, and AMP 9 (2030 - 2035). Our scope is to provide project management, design, construction and commissioning services on design and build schemes throughout the North West and Cumbria region covered by United Utilities. Projects vary in value, covering both infrastructure and non infrastructure assets on water and wastewater sites with wider Enterprise partners The role of the Senior Quantity Surveyor is to provide commercial support on projects to ensure that it is procured, delivered within budget and to the highest quality whilst exceeding our customers' expectations. You will lead and develop where necessary the efficient and effective management and issue of accurate, timely and compliant notices and correspondence and ensure the compliance of all contractual activities on the project. You will ensure contractual and commercial risks and opportunities are identified to the Project Director / Commercial Manager and address in a timely manager. Responsibilities Maintaining registers of variations, delay, extension times and claims, effective and consistent implementation of the Company's commercial policies and procedures, within a timely manner. Assist with preparation of monthly progress valuations and claim for work completed. Liaise with Employers commercial team & client team within a collaborative manner to leverage opportunity and optimise the project outturn Produce pre Contract tender negotiations & reports where necessary Produce monthly cost reports, forecasts, and Contract Budget reports to ensure details are appropriately underpinned and robust Review value management / value engineering exercises Advise on Risk management & participate in Risk workshop Prepare, review and complete of sub contract documentation Plan change management and cost control Produce and monitor Commercial / Contractual correspondence and issues to reflect COSTAIN best practice Prepare & agree final accounts with sub contractor Agree final accounts Identify and price specification changes Manage subcontracts from initial placement of order to final account Monitor and update Procurement Plan, Sub contract procurement including analysing commercial comparisons Knowledge, Skills and Experience Experience of NEC form of Contract Significant commercial experience preferably in the water sector Increasing knowledge of a variety of forms & options of contracts Have a good understanding and experience of business systems, spreadsheet development, cost analysis, programme evaluation and development, compensation event and/or variations assessment and evaluation Have experience or appreciation of the risk management process for both schedule and cost and the use of Earned Value Management Qualifications Holds an RICS / CICES accredited degree Hold / nearing completion of Full Membership of either RICS or CICES Relevant degree / equivalent in Quantity Surveying
Are you a dynamic finance professional who thrives in a fast-paced, evolving environment? Goodman Masson are partnered with a prestigious London based organisation to recruit for a Finance Manager. This is a pivotal role for someone who excels at balancing high-level strategic objectives with meticulous attention to detail. You will lead on all month-end processes and ensure the integrity of financial statements during an exciting period of organisational growth and change. You will ideally be ACA qualified from an audit background; however other backgrounds will also be considered. You will need to be comfortable rolling your sleeves up in a fast-paced environment, as well as dealing with multiple stakeholders at executive level. The Role: As Finance Manager, you will report directly to the Financial Controller and oversee the daily operations of the financial service function. You will be responsible for delivering accurate statutory accounts and maintaining robust internal controls. Key Responsibilities: Lead and coordinate the closing process to ensure all entries are posted accurately and on time. Oversee accounts payable, receivable, and bank processes, ensuring seamless transaction processing. Monitor cash flow, review forecasts, and optimise liquidity. Support annual audit processes by liaising with external auditors and ensuring full compliance. Utilise accounting system to manage nominal codes and trial balances, while overseeing fixed assets, accruals, and prepayments. Foster a collaborative work environment and provide mentorship to the finance team. Essentials: Fully Qualified Accountant (ACA, ACCA, CIMA) or equivalent. Strong technical accounting and audit expeirence. Ability to work under pressure in fast paced environments. Experience improving processes and controls. Salary is up to £65,000 per annum + Benefits. Central London based with hybrid working. Applications are being reviewed on a rolling basis, with interviews being set up immediately. Please apply ASAP to ensure you are considered.
Apr 03, 2026
Full time
Are you a dynamic finance professional who thrives in a fast-paced, evolving environment? Goodman Masson are partnered with a prestigious London based organisation to recruit for a Finance Manager. This is a pivotal role for someone who excels at balancing high-level strategic objectives with meticulous attention to detail. You will lead on all month-end processes and ensure the integrity of financial statements during an exciting period of organisational growth and change. You will ideally be ACA qualified from an audit background; however other backgrounds will also be considered. You will need to be comfortable rolling your sleeves up in a fast-paced environment, as well as dealing with multiple stakeholders at executive level. The Role: As Finance Manager, you will report directly to the Financial Controller and oversee the daily operations of the financial service function. You will be responsible for delivering accurate statutory accounts and maintaining robust internal controls. Key Responsibilities: Lead and coordinate the closing process to ensure all entries are posted accurately and on time. Oversee accounts payable, receivable, and bank processes, ensuring seamless transaction processing. Monitor cash flow, review forecasts, and optimise liquidity. Support annual audit processes by liaising with external auditors and ensuring full compliance. Utilise accounting system to manage nominal codes and trial balances, while overseeing fixed assets, accruals, and prepayments. Foster a collaborative work environment and provide mentorship to the finance team. Essentials: Fully Qualified Accountant (ACA, ACCA, CIMA) or equivalent. Strong technical accounting and audit expeirence. Ability to work under pressure in fast paced environments. Experience improving processes and controls. Salary is up to £65,000 per annum + Benefits. Central London based with hybrid working. Applications are being reviewed on a rolling basis, with interviews being set up immediately. Please apply ASAP to ensure you are considered.
D365 Business Central Support Consultant BC Support Consultant Where the job is based: home-based, working with KervDigital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At KervDigital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the KervGroup - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. Responsibilities: Scope a customer's issue by collecting the relevant facts and investigating the problem by doing your own research and by involving other teams as needed Consult and collaborate with the Business Central Team and management, where appropriate, to resolve service issues. Act internally as a customer advocate Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support Advise customers on how to gain additional value from products Documentation to help your colleagues, improve the product, and improve the support experience Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations Responsible for the customer support experience with Microsoft Business Central Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Be fully versed in Wave releases and ensure any potential issues that may affect existing customers are highlighted to the team Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Creating clear and effective documentation across multiple channels Handling tasks allocated by other members of the team in a timely manner to the standard required by KervDigital Production of documentation to streamline Business Central processes and aid marketing Other tasks as reasonably requested. Required skills/experience: Proven Business Central (BC) support experience, with hands on involvement in diagnosing and resolving functional and technical issues. Strong end-to-end support capability, including requirement understanding, issue analysis, root cause identification, troubleshooting, and driving problems through to full resolution. Excellent customer communication skills, with the ability to explain technical information in a clear, friendly, and professional manner. Ability to prioritise and manage multiple support tickets, ensuring timely updates and high quality service delivery. Sound understanding of Business Central processes and configurations to support users effectively and proactively identify recurring issues. What we can do for you: We're transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee's: RealFlexibility Awesome Environment - all of our employee's will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on - and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profitsto transform how they leverage technology, working with public bodies to shape digital services and working with tier one private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose-your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of KervDigital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at KervDigital, where we don't just build groundbreaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. Location United Kingdom Job Type Full Time Application Closing Date 8th May 2026 Apply today Do you have the right to work in the UK?
Apr 02, 2026
Full time
D365 Business Central Support Consultant BC Support Consultant Where the job is based: home-based, working with KervDigital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At KervDigital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the KervGroup - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. Responsibilities: Scope a customer's issue by collecting the relevant facts and investigating the problem by doing your own research and by involving other teams as needed Consult and collaborate with the Business Central Team and management, where appropriate, to resolve service issues. Act internally as a customer advocate Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support Advise customers on how to gain additional value from products Documentation to help your colleagues, improve the product, and improve the support experience Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations Responsible for the customer support experience with Microsoft Business Central Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Be fully versed in Wave releases and ensure any potential issues that may affect existing customers are highlighted to the team Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Creating clear and effective documentation across multiple channels Handling tasks allocated by other members of the team in a timely manner to the standard required by KervDigital Production of documentation to streamline Business Central processes and aid marketing Other tasks as reasonably requested. Required skills/experience: Proven Business Central (BC) support experience, with hands on involvement in diagnosing and resolving functional and technical issues. Strong end-to-end support capability, including requirement understanding, issue analysis, root cause identification, troubleshooting, and driving problems through to full resolution. Excellent customer communication skills, with the ability to explain technical information in a clear, friendly, and professional manner. Ability to prioritise and manage multiple support tickets, ensuring timely updates and high quality service delivery. Sound understanding of Business Central processes and configurations to support users effectively and proactively identify recurring issues. What we can do for you: We're transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee's: RealFlexibility Awesome Environment - all of our employee's will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on - and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profitsto transform how they leverage technology, working with public bodies to shape digital services and working with tier one private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose-your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of KervDigital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at KervDigital, where we don't just build groundbreaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. Location United Kingdom Job Type Full Time Application Closing Date 8th May 2026 Apply today Do you have the right to work in the UK?
We're seeking people who bring together a unique blend of personal strengths, technical know-how, and a genuine passion for the built environment and construction industry. TSA Riley is a global organisation, 1,000 people strong. We provide expert project consultancy across project management, cost management, advisory, ESG, and asset management, and our people are at the centre of everything we do. We help clients create great places to work, live, shop, play, and produce. Visit our work and grow with us page for information about our graduate, apprenticeship, and professional development programmes, or apply for an advertised position below. We'd love to hear from you. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions-oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Senior Quantity Surveyor Cambridge, UK 06/03/2026 Due to continued growth in the Cambridgeshire region, we are seeking to strengthen our cost management team working out of our Cambridge office. We are one of the largest and most established consultancies operating in the Cambridge area and the business is proud to be partnered with an exciting blend of local and national clients, supporting their developments within the region. This is an excellent opportunity to become part of a successful and expanding team in Cambridge, working with a diverse range of clients on projects spanning the breadth of the built environment. The role offers strong opportunities for career development, with exposure to full pre and post contract duties as well as the opportunity to carry out the Employer's Agent role. Applications are welcomed from candidates who have built a strong foundation of quantity surveying experience within a consultancy or client-facing environment, gained exposure to a variety of projects across multiple sectors of the built environment and who are looking to further develop their career within a well-established and growing consultancy. At TSA Riley, being people-focused is central to how the organisation operates. Team members are supported with the training, resources, and collaborative environment needed to succeed, grow professionally, and build a rewarding career. This includes, but is not limited to our industry leading APC programme, for candidates seeking to gain professional membership to the Royal Institute of Chartered Surveyors. About your responsibilities as Senior Quantity Surveyor at TSA Riley: Taking ownership of cost planning, estimating, procurement, and contract administration to ensure commercial quality. Leading valuations, variations, payment recommendations, and monthly financial reporting. Monitoring commercial performance, identifying risks or opportunities, and supporting corrective actions. Tracking contractual obligations, project changes, and financial risks, escalating when required. Resolving contractual queries, addressing challenges, and mitigating potential commercial disputes. Maintaining cost data, contract records, and reports using TSA Riley systems and templates. Maintaining clear, responsive communication with clients and delivery partners. Managing client expectations to support satisfaction and build strong, trusted relationships. Collaborating with project teams to support performance, share knowledge, and contribute to a positive team culture. Managing commercial compliance and contributing to risk management practices in line with TSA Riley standards. Contributing to proposals, benchmarking, sector initiatives, and continuous improvement activities. About you: Proven experience at delivering quantity surveying or commercial services in a consulting or client-side environment. Proven experience of operating in a client facing Senior Quantity Surveying role on a variety of projects across the built environment. A tertiary qualification in Quantity Surveying or a similarly related discipline. Ideally this will be accredited by the RICS. Holding a professional accreditation with a relevant body such as the RICS is desired, however we welcome applications from candidates working towards this. Proven ability to carry out the full spectrum of pre and post contract duties, including cost planning, estimating, procurement, and contract administration. Strong people management skills with experience in delegating work effectively to junior members of staff and generally mentoring their development in a positive and proactive manner. Prior experience of acting in the Employers Agent role would be advantageous. Curiosity and adaptability to work across sectors, client accounts and different delivery contexts. Proficiency with digital tools to support financial tracking, documentation, and reporting. Known reputation for high-quality work, and a collaborative, effective working style. Brings critical thinking and problem-solving skills to support effective commercial delivery. Experience of working in agile environments and contributing to cross-functional teams. Who we are: TSA Riley has a 130-year heritage dating back to 1890 when Henry Riley Esq first established a quantity surveying practice in London. In Asia Pacific we trace our roots back to the 1980s through the merging of several respected, small project management and advisory firms. Now, in the 21st century, we're defining and pioneering a new way of helping our clients drive greater value and impact from their built assets. Plan. Deliver. Optimise. We call this project consulting. We provide expert strategic, commercial and operations advice; project and cost management; carbon advice; and dispute resolution. This uniquely broad range of services - across the project lifecycle - means we understand the interdependencies at every stage. We combine this with hands on experience and personalised service to drive greater value, impact and certainty for our clients' projects. Our Values: We win together:Collaborate openly, learn from each other and succeed as one global team. We own it, always:Act with integrity and take responsibility to deliver with purpose. We focus on what matters:Striving for high standards to create meaningful, lasting and sustainable impact. We are curious:Embrace agility and change, explore ideas and turn our curiosity into progress. TSA Riley is an Equal Opportunity Employer: We welcome applications from candidates who are interested in working with us but are not able to commit to a full-time role and/or would require forms of flexible working. Additionally, we provide hybrid working as standard practice. We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. No Agencies Please
Apr 02, 2026
Full time
We're seeking people who bring together a unique blend of personal strengths, technical know-how, and a genuine passion for the built environment and construction industry. TSA Riley is a global organisation, 1,000 people strong. We provide expert project consultancy across project management, cost management, advisory, ESG, and asset management, and our people are at the centre of everything we do. We help clients create great places to work, live, shop, play, and produce. Visit our work and grow with us page for information about our graduate, apprenticeship, and professional development programmes, or apply for an advertised position below. We'd love to hear from you. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions-oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Senior Quantity Surveyor Cambridge, UK 06/03/2026 Due to continued growth in the Cambridgeshire region, we are seeking to strengthen our cost management team working out of our Cambridge office. We are one of the largest and most established consultancies operating in the Cambridge area and the business is proud to be partnered with an exciting blend of local and national clients, supporting their developments within the region. This is an excellent opportunity to become part of a successful and expanding team in Cambridge, working with a diverse range of clients on projects spanning the breadth of the built environment. The role offers strong opportunities for career development, with exposure to full pre and post contract duties as well as the opportunity to carry out the Employer's Agent role. Applications are welcomed from candidates who have built a strong foundation of quantity surveying experience within a consultancy or client-facing environment, gained exposure to a variety of projects across multiple sectors of the built environment and who are looking to further develop their career within a well-established and growing consultancy. At TSA Riley, being people-focused is central to how the organisation operates. Team members are supported with the training, resources, and collaborative environment needed to succeed, grow professionally, and build a rewarding career. This includes, but is not limited to our industry leading APC programme, for candidates seeking to gain professional membership to the Royal Institute of Chartered Surveyors. About your responsibilities as Senior Quantity Surveyor at TSA Riley: Taking ownership of cost planning, estimating, procurement, and contract administration to ensure commercial quality. Leading valuations, variations, payment recommendations, and monthly financial reporting. Monitoring commercial performance, identifying risks or opportunities, and supporting corrective actions. Tracking contractual obligations, project changes, and financial risks, escalating when required. Resolving contractual queries, addressing challenges, and mitigating potential commercial disputes. Maintaining cost data, contract records, and reports using TSA Riley systems and templates. Maintaining clear, responsive communication with clients and delivery partners. Managing client expectations to support satisfaction and build strong, trusted relationships. Collaborating with project teams to support performance, share knowledge, and contribute to a positive team culture. Managing commercial compliance and contributing to risk management practices in line with TSA Riley standards. Contributing to proposals, benchmarking, sector initiatives, and continuous improvement activities. About you: Proven experience at delivering quantity surveying or commercial services in a consulting or client-side environment. Proven experience of operating in a client facing Senior Quantity Surveying role on a variety of projects across the built environment. A tertiary qualification in Quantity Surveying or a similarly related discipline. Ideally this will be accredited by the RICS. Holding a professional accreditation with a relevant body such as the RICS is desired, however we welcome applications from candidates working towards this. Proven ability to carry out the full spectrum of pre and post contract duties, including cost planning, estimating, procurement, and contract administration. Strong people management skills with experience in delegating work effectively to junior members of staff and generally mentoring their development in a positive and proactive manner. Prior experience of acting in the Employers Agent role would be advantageous. Curiosity and adaptability to work across sectors, client accounts and different delivery contexts. Proficiency with digital tools to support financial tracking, documentation, and reporting. Known reputation for high-quality work, and a collaborative, effective working style. Brings critical thinking and problem-solving skills to support effective commercial delivery. Experience of working in agile environments and contributing to cross-functional teams. Who we are: TSA Riley has a 130-year heritage dating back to 1890 when Henry Riley Esq first established a quantity surveying practice in London. In Asia Pacific we trace our roots back to the 1980s through the merging of several respected, small project management and advisory firms. Now, in the 21st century, we're defining and pioneering a new way of helping our clients drive greater value and impact from their built assets. Plan. Deliver. Optimise. We call this project consulting. We provide expert strategic, commercial and operations advice; project and cost management; carbon advice; and dispute resolution. This uniquely broad range of services - across the project lifecycle - means we understand the interdependencies at every stage. We combine this with hands on experience and personalised service to drive greater value, impact and certainty for our clients' projects. Our Values: We win together:Collaborate openly, learn from each other and succeed as one global team. We own it, always:Act with integrity and take responsibility to deliver with purpose. We focus on what matters:Striving for high standards to create meaningful, lasting and sustainable impact. We are curious:Embrace agility and change, explore ideas and turn our curiosity into progress. TSA Riley is an Equal Opportunity Employer: We welcome applications from candidates who are interested in working with us but are not able to commit to a full-time role and/or would require forms of flexible working. Additionally, we provide hybrid working as standard practice. We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. No Agencies Please
Lead an iconic, upscale hotel at the heart of Liverpool's world class waterfront event campus. Are you an inspirational hotel leader with the vision, commercial drive and ambition to elevate one of Liverpool's flagship hotels to even greater heights The Pullman Liverpool - part of the globally recognised Accor brand and operated by the award winning ACC Liverpool event campus - is seeking a dynamic, strategic and people focused General Manager to shape the next exciting chapter of our 4 star, 216 bedroom property. This is far from a steady state role. It's a high profile, high impact leadership opportunity where your decisions will directly influence guest experience, commercial performance, team culture and the hotel's prominent position within a thriving city hospitality scene. What You'll Lead As General Manager, you will drive: Exceptional guest experiences that keep Pullman Liverpool front of mind for business, leisure and international travellers. Commercial performance and revenue growth, strengthening our position in a competitive market. Service excellence and brand reputation, ensuring every stay reflects the quality synonymous with Pullman. You'll also steer several upcoming strategic projects, including: Major refurbishments planned for 2026 and 2028. Capital investment initiatives. Innovative service enhancements that will elevate the guest journey even further. This is your opportunity to shape the future of a highly successful hotel backed by the scale, support and global recognition of Accor. Who We're Looking For You are an experienced General Manager, or a senior hotel leader ready for that next step, ideally having a background in upscale or lifestyle hospitality. You combine operational excellence with sharp commercial acumen and have a track record of delivering strong financial, guest satisfaction and brand performance metrics. We're looking for someone who brings: Strategic leadership experience, including planning, budgeting and business growth. Outstanding people leadership, fostering a high performing, motivated and engaged team. Operational rigor, ensuring compliance, safety, governance and asset protection. Commercial edge, with the ability to identify revenue opportunities and drive sustained performance. Experience with Accor brands is helpful but not essential. A Role at the Heart of a Major Events Ecosystem You will work closely with the Chief Operating Officer of ACC Liverpool, as well as brand partners, city stakeholders and executive leaders across the campus. Building strong client relationships within our vibrant events programme will be essential to your success. This is a rare opportunity to lead an established, respected, high performing hotel in one of the UK's most exciting visitor destinations, while shaping its evolution and driving its continued success. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form with a covering letter as soon as possible. Closing Date: 2nd of April 2026 Interview Dates: These will be held between 7th and 17th of April 2026 Equality, Diversity and Inclusion The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Apr 02, 2026
Full time
Lead an iconic, upscale hotel at the heart of Liverpool's world class waterfront event campus. Are you an inspirational hotel leader with the vision, commercial drive and ambition to elevate one of Liverpool's flagship hotels to even greater heights The Pullman Liverpool - part of the globally recognised Accor brand and operated by the award winning ACC Liverpool event campus - is seeking a dynamic, strategic and people focused General Manager to shape the next exciting chapter of our 4 star, 216 bedroom property. This is far from a steady state role. It's a high profile, high impact leadership opportunity where your decisions will directly influence guest experience, commercial performance, team culture and the hotel's prominent position within a thriving city hospitality scene. What You'll Lead As General Manager, you will drive: Exceptional guest experiences that keep Pullman Liverpool front of mind for business, leisure and international travellers. Commercial performance and revenue growth, strengthening our position in a competitive market. Service excellence and brand reputation, ensuring every stay reflects the quality synonymous with Pullman. You'll also steer several upcoming strategic projects, including: Major refurbishments planned for 2026 and 2028. Capital investment initiatives. Innovative service enhancements that will elevate the guest journey even further. This is your opportunity to shape the future of a highly successful hotel backed by the scale, support and global recognition of Accor. Who We're Looking For You are an experienced General Manager, or a senior hotel leader ready for that next step, ideally having a background in upscale or lifestyle hospitality. You combine operational excellence with sharp commercial acumen and have a track record of delivering strong financial, guest satisfaction and brand performance metrics. We're looking for someone who brings: Strategic leadership experience, including planning, budgeting and business growth. Outstanding people leadership, fostering a high performing, motivated and engaged team. Operational rigor, ensuring compliance, safety, governance and asset protection. Commercial edge, with the ability to identify revenue opportunities and drive sustained performance. Experience with Accor brands is helpful but not essential. A Role at the Heart of a Major Events Ecosystem You will work closely with the Chief Operating Officer of ACC Liverpool, as well as brand partners, city stakeholders and executive leaders across the campus. Building strong client relationships within our vibrant events programme will be essential to your success. This is a rare opportunity to lead an established, respected, high performing hotel in one of the UK's most exciting visitor destinations, while shaping its evolution and driving its continued success. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form with a covering letter as soon as possible. Closing Date: 2nd of April 2026 Interview Dates: These will be held between 7th and 17th of April 2026 Equality, Diversity and Inclusion The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Strong consultative sales capability with experience managing complex, enterprise-level sales cycles end-to-end. Solid understanding of credit and financial risk concepts, including risk data, models, and workflow-based solutions. Proven ability to engage and influence senior-level stakeholders, including risk officers and executive decision-makers. Demonstrated track record of generating revenue through the sale of analytics, data, or financial software solutions. Ability to present both high-level executive messaging and detailed product demonstrations with clarity and confidence. Strong communication, presentation, and relationship-building skills in client-facing environments. Comfort working with financial software-based tools and analytical platforms. Foundational understanding of artificial intelligence concepts, with curiosity and commitment to responsible and ethical AI use. This position offers a dynamic work environment, requiring up to 50% travel to engage with clients face-to-face, while also providing the flexibility of hybrid working. Education Undergraduate or first-level degree (Bachelor's or equivalent) required. Typically 7+ years of experience in sales roles within data, analytics, or financial services organisations. Fluency in English required, with a second European language considered an advantage. Responsibilities Engage senior stakeholders within corporate organisations to discuss best practices and innovations in financial risk management. Drive business development across assigned territories by identifying, targeting, and closing new sales opportunities. Partner closely with Relationship Managers to manage sales cycles from prospecting through to successful deal closure. Act as the market and product expert during the sales process, positioning Moody's credit and financial risk solutions with credibility. Assess client needs through consultative engagement, developing a deep understanding of business and industry-specific challenges. Collaborate with Product Management and Product Strategy to support product enhancements and new revenue opportunities. Coordinate responses to client and prospect requests for product and services information. Contribute to the creation and circulation of market insights to strengthen internal and external thought leadership. About the Team This role sits within Moody's Global Sales Group, a world-class commercial organisation focused on delivering value-driven solutions to its customers. The team supports a diverse client base spanning corporates, financial institutions, insurers, asset managers, government bodies, and professional services firms. Acting as the bridge between product teams and customers, the group combines deep domain expertise, collaboration, and innovation to deliver credit and financial risk data, models, and workflow solutions that address complex, real-world challenges. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Apr 02, 2026
Full time
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Strong consultative sales capability with experience managing complex, enterprise-level sales cycles end-to-end. Solid understanding of credit and financial risk concepts, including risk data, models, and workflow-based solutions. Proven ability to engage and influence senior-level stakeholders, including risk officers and executive decision-makers. Demonstrated track record of generating revenue through the sale of analytics, data, or financial software solutions. Ability to present both high-level executive messaging and detailed product demonstrations with clarity and confidence. Strong communication, presentation, and relationship-building skills in client-facing environments. Comfort working with financial software-based tools and analytical platforms. Foundational understanding of artificial intelligence concepts, with curiosity and commitment to responsible and ethical AI use. This position offers a dynamic work environment, requiring up to 50% travel to engage with clients face-to-face, while also providing the flexibility of hybrid working. Education Undergraduate or first-level degree (Bachelor's or equivalent) required. Typically 7+ years of experience in sales roles within data, analytics, or financial services organisations. Fluency in English required, with a second European language considered an advantage. Responsibilities Engage senior stakeholders within corporate organisations to discuss best practices and innovations in financial risk management. Drive business development across assigned territories by identifying, targeting, and closing new sales opportunities. Partner closely with Relationship Managers to manage sales cycles from prospecting through to successful deal closure. Act as the market and product expert during the sales process, positioning Moody's credit and financial risk solutions with credibility. Assess client needs through consultative engagement, developing a deep understanding of business and industry-specific challenges. Collaborate with Product Management and Product Strategy to support product enhancements and new revenue opportunities. Coordinate responses to client and prospect requests for product and services information. Contribute to the creation and circulation of market insights to strengthen internal and external thought leadership. About the Team This role sits within Moody's Global Sales Group, a world-class commercial organisation focused on delivering value-driven solutions to its customers. The team supports a diverse client base spanning corporates, financial institutions, insurers, asset managers, government bodies, and professional services firms. Acting as the bridge between product teams and customers, the group combines deep domain expertise, collaboration, and innovation to deliver credit and financial risk data, models, and workflow solutions that address complex, real-world challenges. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. The Opportunity At Abbott Toxicology, a part of Abbott's Diagnostics family of businesses, we bring together dedicated experts and advanced technologies to support toxicology testing services across a wide range of industry sectors globally. Delivering critical insights that aid in the detection, treatment, and management of substance use and exposure. Our mission is to provide reliable, timely, and actionable information that supports safer and healthier outcomes for individuals and communities. Our Toxicology Business is currently recruiting for a new International Service Delivery Manager to support the International Drug & Alcohol testing service across 400 collecting partners globally. The role would be based in our Abingdon (Oxfordshire) office, with travelling required (10%). As an International Service Delivery Manager, you will be responsible for ensuring the delivery of exceptional service to our international customers, particularly within the Maritime and Aviation sectors. This role will manage relationships with international collection partners, overseeing contracting, onboarding and training, and ensure adherence to all international collection protocols. You will also lead the UAE service delivery team, driving performance, compliance, and customer satisfaction. What You'll Do Lead the UAE service delivery team, fostering a high performance, customer focused culture. Own the end to end international customer experience across the Maritime and Aviation sectors. Build and manage relationships with international collection partners, including onboarding, training and performance management. Design and maintain international collection protocols to ensure consistency and compliance. Handle international customer complaints with professionalism and urgency. Work cross functionally to ensure aligned and efficient international service delivery. Oversee product and sample import/export, supply chain coordination, and external suppliers. Monitor service metrics and partner performance to identify trends and drive improvements. Ensure compliance with international regulatory standards and internal policies. Required qualifications/Profile Degree level education or equivalent experience. Proven experience leading international customer service or operations teams, ideally in regulated industries. Understanding of Maritime and Aviation service environments would be an asset. Experience managing third party providers and global partnerships. Strong capability to lead remote, multicultural teams. Knowledge of international compliance and service delivery standards. Proficiency with CRM and service management tools. Inspires high performance across international teams. Acts with empathy, urgency, and a customer first mindset. Challenges the status quo, driving innovation in service delivery. Results driven with a focus on continuous improvement. Builds trust and supports wellbeing across diverse teams. Displays resilience and adaptability in a dynamic global environment. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Connect with us at , on Facebook at and on
Apr 02, 2026
Full time
About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. The Opportunity At Abbott Toxicology, a part of Abbott's Diagnostics family of businesses, we bring together dedicated experts and advanced technologies to support toxicology testing services across a wide range of industry sectors globally. Delivering critical insights that aid in the detection, treatment, and management of substance use and exposure. Our mission is to provide reliable, timely, and actionable information that supports safer and healthier outcomes for individuals and communities. Our Toxicology Business is currently recruiting for a new International Service Delivery Manager to support the International Drug & Alcohol testing service across 400 collecting partners globally. The role would be based in our Abingdon (Oxfordshire) office, with travelling required (10%). As an International Service Delivery Manager, you will be responsible for ensuring the delivery of exceptional service to our international customers, particularly within the Maritime and Aviation sectors. This role will manage relationships with international collection partners, overseeing contracting, onboarding and training, and ensure adherence to all international collection protocols. You will also lead the UAE service delivery team, driving performance, compliance, and customer satisfaction. What You'll Do Lead the UAE service delivery team, fostering a high performance, customer focused culture. Own the end to end international customer experience across the Maritime and Aviation sectors. Build and manage relationships with international collection partners, including onboarding, training and performance management. Design and maintain international collection protocols to ensure consistency and compliance. Handle international customer complaints with professionalism and urgency. Work cross functionally to ensure aligned and efficient international service delivery. Oversee product and sample import/export, supply chain coordination, and external suppliers. Monitor service metrics and partner performance to identify trends and drive improvements. Ensure compliance with international regulatory standards and internal policies. Required qualifications/Profile Degree level education or equivalent experience. Proven experience leading international customer service or operations teams, ideally in regulated industries. Understanding of Maritime and Aviation service environments would be an asset. Experience managing third party providers and global partnerships. Strong capability to lead remote, multicultural teams. Knowledge of international compliance and service delivery standards. Proficiency with CRM and service management tools. Inspires high performance across international teams. Acts with empathy, urgency, and a customer first mindset. Challenges the status quo, driving innovation in service delivery. Results driven with a focus on continuous improvement. Builds trust and supports wellbeing across diverse teams. Displays resilience and adaptability in a dynamic global environment. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Connect with us at , on Facebook at and on
A financial services technology company is seeking to drive its commercial growth in the asset management sector. The ideal candidate will identify and develop new business opportunities, conduct product demonstrations, and work closely with the client operations team to ensure a smooth customer onboarding experience. Strong abilities in sales, proactive engagement with financial institutions, and excellent communication skills are essential. This role offers various benefits, including an opportunity to work from home and a dynamic, supportive environment.
Apr 02, 2026
Full time
A financial services technology company is seeking to drive its commercial growth in the asset management sector. The ideal candidate will identify and develop new business opportunities, conduct product demonstrations, and work closely with the client operations team to ensure a smooth customer onboarding experience. Strong abilities in sales, proactive engagement with financial institutions, and excellent communication skills are essential. This role offers various benefits, including an opportunity to work from home and a dynamic, supportive environment.
We are looking for a highly motivated individual to join the Environmental Social & Governance Business Management team, with a primary focus on providing subject matter expertise on regulatory compliance and supporting the practical implementation of ESG/Sustainability-related regulatory requirements and expectations. The candidate will bring expertise in preparing sustainability regulatory reporting and will align their work with the firm's business strategy and risk management framework. The successful candidate will be working with respective teams in the delivery of regulatory obligations related to ESG/Sustainability regulations, as well as external disclosures. This role requires effective coordination and collaboration with key stakeholders across the organization. The Environmental Social & Governance Business Management team engages with a diverse range of both external and internal stakeholders. This role offers an outstanding opportunity to gain exposure to a wide array of business areas, multiple asset classes across various geographies, and to develop expertise as an ESG/Sustainability subject matter specialist within a dynamic regulatory and legislative environment. The ideal candidate will have strong analytical skills, enabling them to review and interpret regulatory expectations and contribute to the development of solutions for external disclosures and regulatory compliance. Job Responsibilities Function as subject matter expert for matters relating to ESG/Sustainability-related regulatory demands across J.P. Morgan legal entities Support project delivery for assigned regulatory implementation programs: drive strategy, remove barriers, manage critical dependencies Develop training and awareness for stakeholders on key aspects of upcoming regulations and legislation on ESG/Sustainability agenda Required Qualifications Practical experience with ESG/Sustainability-related regulations and supervisory expectations globally and across EU, UK, EMEA and other regions (e.g., UK TCFD, ISSB, CSRD, ESG Pillar 3, EU Taxonomy, other ESG risk management and prudential regulatory frameworks for banks) Expertise in delivery of sustainability reporting and disclosures and working with external auditors Understanding of climate, nature, and social risk analysis, including scenario analysis within Banks/Financial Services sector is preferred Ability to interpret and distil complex regulatory requirements into actionable implementation tasks Ability to triangulate different sources of information between firmwide and regulatory deliverables to inform regulatory compliance strategy, identifying key risks and dependencies, and working to resolve / elevate these where required Familiarity with the emerging regulatory and legislative ESG/Sustainability agenda Robust understanding of Commercial and Investment Bank products, services and decision-making processes with excellent analytical, critical thinking, and quantitative analysis skills Experience managing complex, fast paced and multi-faceted projects and flexibility to meet changing requirements and priorities Strong time and people management skills with ability to manage multiple projects and time sensitive deliverables Problem solving capability with the ability to identify authoritative data sources, propose alternate solutions and remove roadblocks towards deliverables Strong initiative and entrepreneurial spirit with ability to excel and maintain a positive attitude in a high-performance, fast-paced professional environment Ability to convey information clearly, accurately and succinctly (both written and verbally) with ability to draft high-impact presentations and documentation with very strong Excel and PowerPoint skills Preferred Qualifications Alteryx, Tableau skills preferred
Apr 02, 2026
Full time
We are looking for a highly motivated individual to join the Environmental Social & Governance Business Management team, with a primary focus on providing subject matter expertise on regulatory compliance and supporting the practical implementation of ESG/Sustainability-related regulatory requirements and expectations. The candidate will bring expertise in preparing sustainability regulatory reporting and will align their work with the firm's business strategy and risk management framework. The successful candidate will be working with respective teams in the delivery of regulatory obligations related to ESG/Sustainability regulations, as well as external disclosures. This role requires effective coordination and collaboration with key stakeholders across the organization. The Environmental Social & Governance Business Management team engages with a diverse range of both external and internal stakeholders. This role offers an outstanding opportunity to gain exposure to a wide array of business areas, multiple asset classes across various geographies, and to develop expertise as an ESG/Sustainability subject matter specialist within a dynamic regulatory and legislative environment. The ideal candidate will have strong analytical skills, enabling them to review and interpret regulatory expectations and contribute to the development of solutions for external disclosures and regulatory compliance. Job Responsibilities Function as subject matter expert for matters relating to ESG/Sustainability-related regulatory demands across J.P. Morgan legal entities Support project delivery for assigned regulatory implementation programs: drive strategy, remove barriers, manage critical dependencies Develop training and awareness for stakeholders on key aspects of upcoming regulations and legislation on ESG/Sustainability agenda Required Qualifications Practical experience with ESG/Sustainability-related regulations and supervisory expectations globally and across EU, UK, EMEA and other regions (e.g., UK TCFD, ISSB, CSRD, ESG Pillar 3, EU Taxonomy, other ESG risk management and prudential regulatory frameworks for banks) Expertise in delivery of sustainability reporting and disclosures and working with external auditors Understanding of climate, nature, and social risk analysis, including scenario analysis within Banks/Financial Services sector is preferred Ability to interpret and distil complex regulatory requirements into actionable implementation tasks Ability to triangulate different sources of information between firmwide and regulatory deliverables to inform regulatory compliance strategy, identifying key risks and dependencies, and working to resolve / elevate these where required Familiarity with the emerging regulatory and legislative ESG/Sustainability agenda Robust understanding of Commercial and Investment Bank products, services and decision-making processes with excellent analytical, critical thinking, and quantitative analysis skills Experience managing complex, fast paced and multi-faceted projects and flexibility to meet changing requirements and priorities Strong time and people management skills with ability to manage multiple projects and time sensitive deliverables Problem solving capability with the ability to identify authoritative data sources, propose alternate solutions and remove roadblocks towards deliverables Strong initiative and entrepreneurial spirit with ability to excel and maintain a positive attitude in a high-performance, fast-paced professional environment Ability to convey information clearly, accurately and succinctly (both written and verbally) with ability to draft high-impact presentations and documentation with very strong Excel and PowerPoint skills Preferred Qualifications Alteryx, Tableau skills preferred
Director, Customer Success - Strategic Accounts United Kingdom - London AtNiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Director, Customer Success (Enterprise & Regulated Markets) What's the role about? AtNiCE, customer success at scale means more than adoption, it meansrepeatable, customer focused outcomes across complex enterprise and regulated environments. We are looking for aDirector, Customer Success to design, lead, and embed the operating model that turns signed intosuccessful. This role owns theframeworks, governance, and cross functional alignmentthat ensure customers and partners can consistently deploy, adopt, and realise value from NiCE's Interaction Analytics, Workforce Management, and broader CX platform. This is asenior rolethat sits at the intersection ofServices, Partners, Delivery, and Product. You will operate comfortably as both: Astrategic leaderdefining the success model, metrics, and cadence, and Ahands on executive operatorengaging in discovery, workshops, delivery governance, and senior customer and partner conversations when it matters most. How you'll make an impact Own the success operating model Define and evolve NiCE'sEMEA enterprise customer success framework, covering onboarding, deployment readiness, time to value, adoption, and handover to value realisation. Establishclear implementation pathwaysacross direct, partner led, and hybrid delivery models. Design and run theoperating modelfor enterprise and regulated customers, including: Partner segmentation and role clarity Deployment readiness and standards Enablement pathways, playbooks, and delivery assets Work closely with GSIs, consultancies, niche delivery partners, and technology partners to reduce delivery risk and accelerate adoption. Ownperformance visibility, including scorecards, readiness indicators, delivery health, and adoption outcomes. Drive success and adoption Establish value led success planning: outcomes mapping, stakeholder alignment, and measurable success criteria. Sponsor and facilitateexecutive level workshops, QBRs, and operating model sessionswith customers and partners. Ensure tight feedback loops between Product, Sales, Services, and Supportto remove friction and improve outcomes. Provide governance, cadence, and escalation Set theoperational rhythmfor enterprise success: planning cadence, exec reporting, and escalation paths. Act as a senior escalation point for complex accounts, delivery challenges, or partner misalignment. Ensure consistent execution discipline across regions and delivery models. Influence growth and expansion Partner with sales and partner team to supportpipeline and expansion motions, ensuring success and adoption underpin growth. Provide structured insight into adoption, readiness, and delivery risk to support informed commercial decisions. Represent thevoice of the customerinternally to influence roadmap, packaging, and go to market strategy. What you'll bring Experience & background Extensive experiencein Customer Success, Delivery, Consulting, or Partner led roles within enterprise SaaS, CX, analytics, or regulated technology environments. Proven experiencedesigning and running customer success or partner operating models, not just managing accounts. Strong background working withenterprise and regulated customers, including complex stakeholders and governance. Demonstrated success supporting or enabling delivery and scale(GSIs, consultancies, resellers, delivery partners). Leadership & execution Comfortable operating as asenior individual contributor(discovery, workshops, exec conversations). Equally strong as aleader, setting direction, defining metrics, establishing cadence, and driving accountability. Ability to navigate and influencematrixed, global organisations. Commercial & analytical strength Strong commercial acumen, with experience supporting pipeline, expansion, and long term account value. Data driven mindset with the ability to buildscorecards, dashboards, and performance visibilityacross adoption, readiness, and outcomes. Communication & presence Executive level communication skills, able to engage credibly with customer, partner, and internal leadership. Able to translate complex platforms and data intoclear, outcome focused narratives. You'll stand out if you also have Background inchange management, operating model design, or enterprise transformation. Experience influencingproduct strategythrough structured customer and partner feedback. Track record of building reusable success assets: playbooks, runbooks, reference architectures, and enablement programmes. Why this role matters This role is critical to ensuring NiCE canscale enterprise success without scaling friction- by making delivery readiness, partner execution, and adoptionpredictable and repeatable, not heroic. About NiCE NiCE LTD. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Apr 02, 2026
Full time
Director, Customer Success - Strategic Accounts United Kingdom - London AtNiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Director, Customer Success (Enterprise & Regulated Markets) What's the role about? AtNiCE, customer success at scale means more than adoption, it meansrepeatable, customer focused outcomes across complex enterprise and regulated environments. We are looking for aDirector, Customer Success to design, lead, and embed the operating model that turns signed intosuccessful. This role owns theframeworks, governance, and cross functional alignmentthat ensure customers and partners can consistently deploy, adopt, and realise value from NiCE's Interaction Analytics, Workforce Management, and broader CX platform. This is asenior rolethat sits at the intersection ofServices, Partners, Delivery, and Product. You will operate comfortably as both: Astrategic leaderdefining the success model, metrics, and cadence, and Ahands on executive operatorengaging in discovery, workshops, delivery governance, and senior customer and partner conversations when it matters most. How you'll make an impact Own the success operating model Define and evolve NiCE'sEMEA enterprise customer success framework, covering onboarding, deployment readiness, time to value, adoption, and handover to value realisation. Establishclear implementation pathwaysacross direct, partner led, and hybrid delivery models. Design and run theoperating modelfor enterprise and regulated customers, including: Partner segmentation and role clarity Deployment readiness and standards Enablement pathways, playbooks, and delivery assets Work closely with GSIs, consultancies, niche delivery partners, and technology partners to reduce delivery risk and accelerate adoption. Ownperformance visibility, including scorecards, readiness indicators, delivery health, and adoption outcomes. Drive success and adoption Establish value led success planning: outcomes mapping, stakeholder alignment, and measurable success criteria. Sponsor and facilitateexecutive level workshops, QBRs, and operating model sessionswith customers and partners. Ensure tight feedback loops between Product, Sales, Services, and Supportto remove friction and improve outcomes. Provide governance, cadence, and escalation Set theoperational rhythmfor enterprise success: planning cadence, exec reporting, and escalation paths. Act as a senior escalation point for complex accounts, delivery challenges, or partner misalignment. Ensure consistent execution discipline across regions and delivery models. Influence growth and expansion Partner with sales and partner team to supportpipeline and expansion motions, ensuring success and adoption underpin growth. Provide structured insight into adoption, readiness, and delivery risk to support informed commercial decisions. Represent thevoice of the customerinternally to influence roadmap, packaging, and go to market strategy. What you'll bring Experience & background Extensive experiencein Customer Success, Delivery, Consulting, or Partner led roles within enterprise SaaS, CX, analytics, or regulated technology environments. Proven experiencedesigning and running customer success or partner operating models, not just managing accounts. Strong background working withenterprise and regulated customers, including complex stakeholders and governance. Demonstrated success supporting or enabling delivery and scale(GSIs, consultancies, resellers, delivery partners). Leadership & execution Comfortable operating as asenior individual contributor(discovery, workshops, exec conversations). Equally strong as aleader, setting direction, defining metrics, establishing cadence, and driving accountability. Ability to navigate and influencematrixed, global organisations. Commercial & analytical strength Strong commercial acumen, with experience supporting pipeline, expansion, and long term account value. Data driven mindset with the ability to buildscorecards, dashboards, and performance visibilityacross adoption, readiness, and outcomes. Communication & presence Executive level communication skills, able to engage credibly with customer, partner, and internal leadership. Able to translate complex platforms and data intoclear, outcome focused narratives. You'll stand out if you also have Background inchange management, operating model design, or enterprise transformation. Experience influencingproduct strategythrough structured customer and partner feedback. Track record of building reusable success assets: playbooks, runbooks, reference architectures, and enablement programmes. Why this role matters This role is critical to ensuring NiCE canscale enterprise success without scaling friction- by making delivery readiness, partner execution, and adoptionpredictable and repeatable, not heroic. About NiCE NiCE LTD. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Deputy Director - IT Service Operations (SCS1) Cardiff, Glasgow, London £81,000 - £117,800 Ofgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem is also undergoing its own transformation, with Digital, Data and Technology Services (DDSS) at the heart of how Ofgem operates and how it is transforming for the future, providing the digital platforms, data, technology and services that enable Ofgem to regulate effectively, protect consumers and respond to rapid change across the energy system. From keeping critical services running reliably every day, to enabling smarter, more data driven decision making, DDSS plays a vital role in supporting colleagues across the organisation. Data and AI are central to this future. Ofgem's work increasingly depends on timely, trusted data, robust digital services and the ability to turn insight into action, adopting AI safely and responsibly. DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data driven and AI enabled services depend on. At the same time, Ofgem's current operating model is adapting to better support the organisation's ambition to scale data, AI and automation in a way that is safe, sustainable and trusted. This transformation makes DDSS an exciting place to be right now. We are investing in modern service management, stronger operational leadership, and clearer alignment between strategy, delivery and day to day operations. Critical to this period of change, is the strategic leadership and operational oversight across Ofgem's enterprise IT services. As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. Responsibilities: You will strategically lead four key areas: Service Management, End User Computing (EUC), Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation. Strategic Leadership & Service Vision Proven and extensive ability to set and lead the strategic direction for IT Service Operations, aligning delivery with wider organisational goals, and translating vision into measurable outcomes across a variety of enterprise scale operations, covering the full range of Digital Services (i.e. End User Compute, Data, Applications etc). Operational Excellence & Service Improvement Demonstrable experience in leading large scale service delivery design, service introduction and transformation, including implementation of ITIL 4 aligned frameworks, risk and governance controls, and continuous improvement initiatives. Extensive experience of introducing, operating and refining services will be required across a broad range of Digital, Data and Security Services (inc. Microsoft, Salesforce and Workday tech stacks). End User Computing & Digital Workplace Leadership Managing and developing improvements to EUC services at scale (1500+ users), ensuring secure, reliable, and user centred access to digital tools and technologies. Stakeholder Engagement & Commercial Acumen Excellent communication and influencing skills, managing Enterprise wide vendor relationships, and building trust across senior stakeholders internally and externally, up to and including Director General level. Budget and Financial Management Knowledge or experience of budget/financial management for Digital services procurement, including the vendor engagement across various types of IT services/contracts/assets. In terms of scale, you will be able to demonstrate £ multi million direct budget accountability. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as an IT Service Management leader keen to make a difference to millions of energy customers across the UK. For further information or to apply email or contact Dave Flynn on to arrange an informal conversation.
Apr 02, 2026
Full time
Deputy Director - IT Service Operations (SCS1) Cardiff, Glasgow, London £81,000 - £117,800 Ofgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem is also undergoing its own transformation, with Digital, Data and Technology Services (DDSS) at the heart of how Ofgem operates and how it is transforming for the future, providing the digital platforms, data, technology and services that enable Ofgem to regulate effectively, protect consumers and respond to rapid change across the energy system. From keeping critical services running reliably every day, to enabling smarter, more data driven decision making, DDSS plays a vital role in supporting colleagues across the organisation. Data and AI are central to this future. Ofgem's work increasingly depends on timely, trusted data, robust digital services and the ability to turn insight into action, adopting AI safely and responsibly. DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data driven and AI enabled services depend on. At the same time, Ofgem's current operating model is adapting to better support the organisation's ambition to scale data, AI and automation in a way that is safe, sustainable and trusted. This transformation makes DDSS an exciting place to be right now. We are investing in modern service management, stronger operational leadership, and clearer alignment between strategy, delivery and day to day operations. Critical to this period of change, is the strategic leadership and operational oversight across Ofgem's enterprise IT services. As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. Responsibilities: You will strategically lead four key areas: Service Management, End User Computing (EUC), Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation. Strategic Leadership & Service Vision Proven and extensive ability to set and lead the strategic direction for IT Service Operations, aligning delivery with wider organisational goals, and translating vision into measurable outcomes across a variety of enterprise scale operations, covering the full range of Digital Services (i.e. End User Compute, Data, Applications etc). Operational Excellence & Service Improvement Demonstrable experience in leading large scale service delivery design, service introduction and transformation, including implementation of ITIL 4 aligned frameworks, risk and governance controls, and continuous improvement initiatives. Extensive experience of introducing, operating and refining services will be required across a broad range of Digital, Data and Security Services (inc. Microsoft, Salesforce and Workday tech stacks). End User Computing & Digital Workplace Leadership Managing and developing improvements to EUC services at scale (1500+ users), ensuring secure, reliable, and user centred access to digital tools and technologies. Stakeholder Engagement & Commercial Acumen Excellent communication and influencing skills, managing Enterprise wide vendor relationships, and building trust across senior stakeholders internally and externally, up to and including Director General level. Budget and Financial Management Knowledge or experience of budget/financial management for Digital services procurement, including the vendor engagement across various types of IT services/contracts/assets. In terms of scale, you will be able to demonstrate £ multi million direct budget accountability. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as an IT Service Management leader keen to make a difference to millions of energy customers across the UK. For further information or to apply email or contact Dave Flynn on to arrange an informal conversation.
We're seeking a strategic leader to drive continuous improvement of our robust governance, risk management and assurance frameworks across the NG Bailey Group. This is a high-profile role with regular engagement at Audit & Risk Committee and Executive level. Client Details NG Bailey is the UK's largest independent engineering and infrastructure services provider, founded in 1921 and headquartered in Leeds. It has grown from a regional electrical contractor into a national, multi-disciplinary engineering group delivering; Engineering (mechanical, electrical, specialist offsite manufacture), IT infrastructure and digital services, Facilities services & asset management, Power infrastructure through its Freedom subsidiary, EV charging & net-zero transition solutions. Description As Head of Governance, Risk & Assurance your responsibilities include; Design, deliver and maintain the group's Assurance Framework, ensuring coordinated assurance from first, second and third lines of defence Transform and facilitate the operation of the group's Risk Management Framework, including risk appetite, risk registers, emerging risks and escalation processes Oversee continuous improvement of fraud prevention and detection policies and procedures Oversee the development and delivery of the internal audit plan for approval by the Audit & Risk Committee, aligned to strategic objectives and principal risks Delivery of internal audit activity ensuring timely, high-quality outputs, including oversight of the third-party co-source arrangement Monitoring and reporting on agreed management actions to satisfactory closure, using a central actions database Guide the group's governance frameworks across various areas (e.g. modern slavery working group), ensuring clear accountability, effective decision-making structures and alignment with regulatory, statutory and best-practice requirements Oversee the security & resilience team, bringing business continuity and data protection within the group's overall governance, risk & assurance framework Attend Audit & Risk Committee, Board and GLT meetings to provide concise, informative updates Produce high-quality reports and papers for the Audit & Risk Committee, Board, GLT, CEO, CFO and senior management, providing clear insight, challenge and assurance Manage, supervise and develop the Risk and Assurance teams ensuring capability, capacity and quality Act as Deputy Whistleblowing Officer, triaging and overseeing whistleblowing cases to ensure independent, thorough and confidential investigation and resolution Provide pragmatic governance, risk and control advice to the business, including support for projects, change initiatives, investigations and management reviews Embed a continuous assessment and monitoring approach across key risk and control areas Meet with other third-party bodies when required to demonstrate our audit and assurance processes Promote a strong risk-aware and ethical culture, improving understanding of governance, risk, control and assurance across the group Manage the Governance, Risk and Assurance budget within agreed parameters Lead or undertake ad hoc governance, risk and assurance work as required Profile A successful Head of Governance, Risk & Assurance should have: Extensive experience in governance, risk management and internal audit / assurance roles covering a range of audit tools and techniques, ideally acquired in both industry and professional practice Previously been in a senior leadership team management role, having led and managed teams of 5+ people Ideally proven experience in a similar industry (e.g. engineering, utilities, construction, energy) Proven understanding of corporate governance, internal control and risk management frameworks. Experience of working with Executive teams, Boards and Audit & Risk Committees Excellent stakeholder management, influencing and communication skills Strong report-writing and presentation skills High levels of commercial and strategic awareness Strong analytical capability with a focus on root cause and practical solutions Job Offer The successful Head of Governance, Risk & Assurance will receive; Competitive £six-figure salary, Attractive car allowance and a 20% performance-based bonus. 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes This is a unique opportunity for an experienced Head of Governance, Risk & Assurance to contribute to a well-established organisation. If you are ready to take the next step in your career, we encourage you to apply today.
Apr 02, 2026
Full time
We're seeking a strategic leader to drive continuous improvement of our robust governance, risk management and assurance frameworks across the NG Bailey Group. This is a high-profile role with regular engagement at Audit & Risk Committee and Executive level. Client Details NG Bailey is the UK's largest independent engineering and infrastructure services provider, founded in 1921 and headquartered in Leeds. It has grown from a regional electrical contractor into a national, multi-disciplinary engineering group delivering; Engineering (mechanical, electrical, specialist offsite manufacture), IT infrastructure and digital services, Facilities services & asset management, Power infrastructure through its Freedom subsidiary, EV charging & net-zero transition solutions. Description As Head of Governance, Risk & Assurance your responsibilities include; Design, deliver and maintain the group's Assurance Framework, ensuring coordinated assurance from first, second and third lines of defence Transform and facilitate the operation of the group's Risk Management Framework, including risk appetite, risk registers, emerging risks and escalation processes Oversee continuous improvement of fraud prevention and detection policies and procedures Oversee the development and delivery of the internal audit plan for approval by the Audit & Risk Committee, aligned to strategic objectives and principal risks Delivery of internal audit activity ensuring timely, high-quality outputs, including oversight of the third-party co-source arrangement Monitoring and reporting on agreed management actions to satisfactory closure, using a central actions database Guide the group's governance frameworks across various areas (e.g. modern slavery working group), ensuring clear accountability, effective decision-making structures and alignment with regulatory, statutory and best-practice requirements Oversee the security & resilience team, bringing business continuity and data protection within the group's overall governance, risk & assurance framework Attend Audit & Risk Committee, Board and GLT meetings to provide concise, informative updates Produce high-quality reports and papers for the Audit & Risk Committee, Board, GLT, CEO, CFO and senior management, providing clear insight, challenge and assurance Manage, supervise and develop the Risk and Assurance teams ensuring capability, capacity and quality Act as Deputy Whistleblowing Officer, triaging and overseeing whistleblowing cases to ensure independent, thorough and confidential investigation and resolution Provide pragmatic governance, risk and control advice to the business, including support for projects, change initiatives, investigations and management reviews Embed a continuous assessment and monitoring approach across key risk and control areas Meet with other third-party bodies when required to demonstrate our audit and assurance processes Promote a strong risk-aware and ethical culture, improving understanding of governance, risk, control and assurance across the group Manage the Governance, Risk and Assurance budget within agreed parameters Lead or undertake ad hoc governance, risk and assurance work as required Profile A successful Head of Governance, Risk & Assurance should have: Extensive experience in governance, risk management and internal audit / assurance roles covering a range of audit tools and techniques, ideally acquired in both industry and professional practice Previously been in a senior leadership team management role, having led and managed teams of 5+ people Ideally proven experience in a similar industry (e.g. engineering, utilities, construction, energy) Proven understanding of corporate governance, internal control and risk management frameworks. Experience of working with Executive teams, Boards and Audit & Risk Committees Excellent stakeholder management, influencing and communication skills Strong report-writing and presentation skills High levels of commercial and strategic awareness Strong analytical capability with a focus on root cause and practical solutions Job Offer The successful Head of Governance, Risk & Assurance will receive; Competitive £six-figure salary, Attractive car allowance and a 20% performance-based bonus. 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes This is a unique opportunity for an experienced Head of Governance, Risk & Assurance to contribute to a well-established organisation. If you are ready to take the next step in your career, we encourage you to apply today.
ARNE is a UK-based apparel and footwear brand based in Birchwood Park, near Warrington. We design and develop all our products in the UK, working with trusted manufacturing partners across both the near and far east. All our products are available directly to customers through offering a seamless online shopping experience. We're also proud to be stocked in Selfridges, both in-store and online, and we've recently expanded our Retail footprint to Liverpool and Manchester. Looking ahead, we have ambitious goals for the next decade, and the team firmly believes they're all achievable. From launching new product categories and expanding internationally to investing in paid media, CRM, and growing our retail presence - the next chapter for ARNE is shaping up to be an exciting one. And this is only the beginning! Reporting to the Ecommerce Manager, you will support the Ecommerce team in managing the ARNE website and mobile apps, contributing across key areas includingContent management, visual merchandising, searchand navigationoptimisationand supporting theteam with product releasepreparation. You will help oversee the full customer journey on-site, ensuring productand contentarewell presented, easy to discoverand aligns withkeyproduct focuses andbrand guidelines. Your day to day responsibilities will include: Own the Search and Visual Merchandising acrosswebsites and mobile app, usinga mix of manual and AIdriven product positioning Support the Ecommerce Managerin implementinga Search and Merch platform to improve product positioningincludingidentifying businesspreferences, sorting rules anddrop productsto maximise sales and sell through rate Ensureproducts are both strategically and attractively merchandised across all collections to maximise salesalong sidemaintainingthe brands visualhigh standardsat all times Work extremely closely with product and merchandising teamsto understand business key product focuses align with product positioning and content across web and app Upload and manage website and app content through the Shopify CMS, ensuring landing pages, campaigns, PLP tiles,and brand storytellingacross siteare implemented accurately Work closely with the content and studio teams to ensure imagery, copy and creative assets meet brand guidelines and are delivered on time for product launches and campaigns. Workwith Content and Creative teams tounderstandwhat content is available andidentifyhow we can best utilise theseon siteto supportconversion and new customerreach Provide regular reporting on key product performance metrics,search analytics,homepagecustomerinteractionand navigationusageoffering recommendations for improvements where relevant Complete competitor analysis to improve site functionality and keep up to date with current trends and opportunities for conversion improvements. Support accuratelycategoriseproducts within Shopify foroptimaldiscoverability through collections, filters, and navigation menusacross our website and mobile app. Supportthe product and category management across websites including product creation, pricing, taxonomy,navigationand categorisation to provide the ultimate customer journey and maximum revenue. Support the preparation and execution of bi-weekly product releases, coordinating with teams across the business to ensure launches are delivered smoothly and on time. Ensure product data upholds ARNE's brand guidelines and contributes to a consistent, high-quality customer experience. Collaborate with the SEO agency to ensure all products,collectionsand contentslotsare structured and optimised to improve Google rankings and enhance overall on-site SEO performance. Work with the data team to understandthe customer journey across our digital platforms,identifyingopportunities to enhance user experience and optimise conversionparticularly from a Content, Product Positioning andNavigation perspective. Stay informed on Shopify best practices, platform updates, and e-commerce trends to ensure ARNEremainsat the forefront of user experience. Qualifications 2+years'of ecommerce experience,preferably infashion Experienceusinga Search and Merch toolautomation and rule sets(preferable) Experience uploadingContent across multiple platforms Experience using Google Analytics Experience using customer journey data tools such as Full Story or Content Square Efficient in Microsoft Excel Experienceusing Shopify Strongorganisationaland time managementskills Ability todemonstratestrong commercial awareness Experience with Ecommerce platforms,third-partypluginsand CMS systems Computer literate, proficient in MS Office (Outlook, Excel, Word) Ability to analyse and report on site metrics such as conversion rate,AOV, CTRetc Good communicationskills, both verbal and written as you will be working witha range ofcolleaguesandprospective employeesat all levels Attention to detail Ability to adaptquickly to change A 'get stuck in'positiveattitude Benefits We are proud to be recognised as a Medium sized Sunday Times Best Place to Work for 2025 32 Days Holiday (including Bank Holidays) + your Birthday off Holidays increasing up to 36 days with service Option to buy / sell holidays Generous staff discount Annual and quarterly bonus schemes based on company performance Private Healthcare including Dental & Optical Plans after probation Health Cash Plan from day one Life assurance paying 5x annual salary from day one Discounted marketplace with money off/cash back from 100's of places Employee Assistance Programme Cycle to Work Scheme Tech Scheme ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.
Apr 02, 2026
Full time
ARNE is a UK-based apparel and footwear brand based in Birchwood Park, near Warrington. We design and develop all our products in the UK, working with trusted manufacturing partners across both the near and far east. All our products are available directly to customers through offering a seamless online shopping experience. We're also proud to be stocked in Selfridges, both in-store and online, and we've recently expanded our Retail footprint to Liverpool and Manchester. Looking ahead, we have ambitious goals for the next decade, and the team firmly believes they're all achievable. From launching new product categories and expanding internationally to investing in paid media, CRM, and growing our retail presence - the next chapter for ARNE is shaping up to be an exciting one. And this is only the beginning! Reporting to the Ecommerce Manager, you will support the Ecommerce team in managing the ARNE website and mobile apps, contributing across key areas includingContent management, visual merchandising, searchand navigationoptimisationand supporting theteam with product releasepreparation. You will help oversee the full customer journey on-site, ensuring productand contentarewell presented, easy to discoverand aligns withkeyproduct focuses andbrand guidelines. Your day to day responsibilities will include: Own the Search and Visual Merchandising acrosswebsites and mobile app, usinga mix of manual and AIdriven product positioning Support the Ecommerce Managerin implementinga Search and Merch platform to improve product positioningincludingidentifying businesspreferences, sorting rules anddrop productsto maximise sales and sell through rate Ensureproducts are both strategically and attractively merchandised across all collections to maximise salesalong sidemaintainingthe brands visualhigh standardsat all times Work extremely closely with product and merchandising teamsto understand business key product focuses align with product positioning and content across web and app Upload and manage website and app content through the Shopify CMS, ensuring landing pages, campaigns, PLP tiles,and brand storytellingacross siteare implemented accurately Work closely with the content and studio teams to ensure imagery, copy and creative assets meet brand guidelines and are delivered on time for product launches and campaigns. Workwith Content and Creative teams tounderstandwhat content is available andidentifyhow we can best utilise theseon siteto supportconversion and new customerreach Provide regular reporting on key product performance metrics,search analytics,homepagecustomerinteractionand navigationusageoffering recommendations for improvements where relevant Complete competitor analysis to improve site functionality and keep up to date with current trends and opportunities for conversion improvements. Support accuratelycategoriseproducts within Shopify foroptimaldiscoverability through collections, filters, and navigation menusacross our website and mobile app. Supportthe product and category management across websites including product creation, pricing, taxonomy,navigationand categorisation to provide the ultimate customer journey and maximum revenue. Support the preparation and execution of bi-weekly product releases, coordinating with teams across the business to ensure launches are delivered smoothly and on time. Ensure product data upholds ARNE's brand guidelines and contributes to a consistent, high-quality customer experience. Collaborate with the SEO agency to ensure all products,collectionsand contentslotsare structured and optimised to improve Google rankings and enhance overall on-site SEO performance. Work with the data team to understandthe customer journey across our digital platforms,identifyingopportunities to enhance user experience and optimise conversionparticularly from a Content, Product Positioning andNavigation perspective. Stay informed on Shopify best practices, platform updates, and e-commerce trends to ensure ARNEremainsat the forefront of user experience. Qualifications 2+years'of ecommerce experience,preferably infashion Experienceusinga Search and Merch toolautomation and rule sets(preferable) Experience uploadingContent across multiple platforms Experience using Google Analytics Experience using customer journey data tools such as Full Story or Content Square Efficient in Microsoft Excel Experienceusing Shopify Strongorganisationaland time managementskills Ability todemonstratestrong commercial awareness Experience with Ecommerce platforms,third-partypluginsand CMS systems Computer literate, proficient in MS Office (Outlook, Excel, Word) Ability to analyse and report on site metrics such as conversion rate,AOV, CTRetc Good communicationskills, both verbal and written as you will be working witha range ofcolleaguesandprospective employeesat all levels Attention to detail Ability to adaptquickly to change A 'get stuck in'positiveattitude Benefits We are proud to be recognised as a Medium sized Sunday Times Best Place to Work for 2025 32 Days Holiday (including Bank Holidays) + your Birthday off Holidays increasing up to 36 days with service Option to buy / sell holidays Generous staff discount Annual and quarterly bonus schemes based on company performance Private Healthcare including Dental & Optical Plans after probation Health Cash Plan from day one Life assurance paying 5x annual salary from day one Discounted marketplace with money off/cash back from 100's of places Employee Assistance Programme Cycle to Work Scheme Tech Scheme ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.
Global Resourcing Solutions
Cardiff, South Glamorgan
Deputy Director - IT Service Operations (SCS1) Cardiff, Glasgow, London £81,000 - £117,800 Ofgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem is also undergoing its own transformation, with Digital, Data and Technology Services (DDSS) at the heart of how Ofgem operates and how it is transforming for the future, providing the digital platforms, data, technology and services that enable Ofgem to regulate effectively, protect consumers and respond to rapid change across the energy system. From keeping critical services running reliably every day, to enabling smarter, more data driven decision making, DDSS plays a vital role in supporting colleagues across the organisation. Data and AI are central to this future. Ofgem's work increasingly depends on timely, trusted data, robust digital services and the ability to turn insight into action, adopting AI safely and responsibly. DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data driven and AI enabled services depend on. At the same time, Ofgem's current operating model is adapting to better support the organisation's ambition to scale data, AI and automation in a way that is safe, sustainable and trusted. This transformation makes DDSS an exciting place to be right now. We are investing in modern service management, stronger operational leadership, and clearer alignment between strategy, delivery and day to day operations. Critical to this period of change, is the strategic leadership and operational oversight across Ofgem's enterprise IT services. As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. Responsibilities: You will strategically lead four key areas: Service Management, End User Computing (EUC), Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation. Strategic Leadership & Service Vision Proven and extensive ability to set and lead the strategic direction for IT Service Operations, aligning delivery with wider organisational goals, and translating vision into measurable outcomes across a variety of enterprise scale operations, covering the full range of Digital Services (i.e. End User Compute, Data, Applications etc). Operational Excellence & Service Improvement Demonstrable experience in leading large scale service delivery design, service introduction and transformation, including implementation of ITIL 4 aligned frameworks, risk and governance controls, and continuous improvement initiatives. Extensive experience of introducing, operating and refining services will be required across a broad range of Digital, Data and Security Services (inc. Microsoft, Salesforce and Workday tech stacks). End User Computing & Digital Workplace Leadership Managing and developing improvements to EUC services at scale (1500+ users), ensuring secure, reliable, and user centred access to digital tools and technologies. Stakeholder Engagement & Commercial Acumen Excellent communication and influencing skills, managing Enterprise wide vendor relationships, and building trust across senior stakeholders internally and externally, up to and including Director General level. Budget and Financial Management Knowledge or experience of budget/financial management for Digital services procurement, including the vendor engagement across various types of IT services/contracts/assets. In terms of scale, you will be able to demonstrate £ multi million direct budget accountability. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as an IT Service Management leader keen to make a difference to millions of energy customers across the UK. For further information or to apply email or contact Dave Flynn on to arrange an informal conversation.
Apr 02, 2026
Full time
Deputy Director - IT Service Operations (SCS1) Cardiff, Glasgow, London £81,000 - £117,800 Ofgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem is also undergoing its own transformation, with Digital, Data and Technology Services (DDSS) at the heart of how Ofgem operates and how it is transforming for the future, providing the digital platforms, data, technology and services that enable Ofgem to regulate effectively, protect consumers and respond to rapid change across the energy system. From keeping critical services running reliably every day, to enabling smarter, more data driven decision making, DDSS plays a vital role in supporting colleagues across the organisation. Data and AI are central to this future. Ofgem's work increasingly depends on timely, trusted data, robust digital services and the ability to turn insight into action, adopting AI safely and responsibly. DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data driven and AI enabled services depend on. At the same time, Ofgem's current operating model is adapting to better support the organisation's ambition to scale data, AI and automation in a way that is safe, sustainable and trusted. This transformation makes DDSS an exciting place to be right now. We are investing in modern service management, stronger operational leadership, and clearer alignment between strategy, delivery and day to day operations. Critical to this period of change, is the strategic leadership and operational oversight across Ofgem's enterprise IT services. As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. Responsibilities: You will strategically lead four key areas: Service Management, End User Computing (EUC), Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation. Strategic Leadership & Service Vision Proven and extensive ability to set and lead the strategic direction for IT Service Operations, aligning delivery with wider organisational goals, and translating vision into measurable outcomes across a variety of enterprise scale operations, covering the full range of Digital Services (i.e. End User Compute, Data, Applications etc). Operational Excellence & Service Improvement Demonstrable experience in leading large scale service delivery design, service introduction and transformation, including implementation of ITIL 4 aligned frameworks, risk and governance controls, and continuous improvement initiatives. Extensive experience of introducing, operating and refining services will be required across a broad range of Digital, Data and Security Services (inc. Microsoft, Salesforce and Workday tech stacks). End User Computing & Digital Workplace Leadership Managing and developing improvements to EUC services at scale (1500+ users), ensuring secure, reliable, and user centred access to digital tools and technologies. Stakeholder Engagement & Commercial Acumen Excellent communication and influencing skills, managing Enterprise wide vendor relationships, and building trust across senior stakeholders internally and externally, up to and including Director General level. Budget and Financial Management Knowledge or experience of budget/financial management for Digital services procurement, including the vendor engagement across various types of IT services/contracts/assets. In terms of scale, you will be able to demonstrate £ multi million direct budget accountability. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as an IT Service Management leader keen to make a difference to millions of energy customers across the UK. For further information or to apply email or contact Dave Flynn on to arrange an informal conversation.
At Phillip Jeffries, we're on a mission to make the world more beautiful, one wall at a time. What started in a family garage in 1976 has grown into a global leader in luxury wallcoverings, known for our exceptional products, elevated service, and passion for design. We believe in building strong relationships and creating standout experiences for our clients around the world. We are seeking an Assistant Manager, International Talent & Operations to support our growing London office. This role is both the steady people presence and the operational anchor that helps our team thrive. With a focus on clarity, consistency, and care, you will ensure employees feel supported, aligned, and empowered-while keeping the business running smoothly and in step with global standards. What You'll Do People Support, Culture & Engagement Serve as an approachable, trusted presence for employees in the London office. Reinforce PJ values, expected behaviors, and a positive workplace culture. Listen for engagement themes and share insights with International and Talent leadership. Support local culture and engagement activities driven by the global Talent team. Foster a respectful, collaborative, and inclusive environment. Employee Relations Act as an initial point of contact for day-to-day questions, concerns, and interpersonal challenges. Provide a neutral, confidential listening space while maintaining appropriate boundaries. Encourage healthy communication between employees and their managers. Escalate all formal or sensitive matters to Talent leadership. Operations & Office Leadership Support smooth daily office operations and ensure a productive, professional environment. Monitor workflow consistency and elevate operational needs or risks. Reinforce established procedures and operational best practices. Coordinate with cross-functional partners to support international operational priorities. Recruiting Support Partner with the Director of Talent Acquisition to support London-based hiring needs. Coordinate interviews, onsite logistics, and ensure a seamless candidate experience. Act as the local point of contact for recruiting communication when needed. Compliance & Policy Support Reinforce awareness of PJ policies, procedures, and workplace standards. Support distribution and acknowledgment of compliance documentation. Identify policy questions or concerns and elevate appropriately. Talent Development & Onboarding Assist in coordinating learning programs, trainings, and team development activities. Track participation and surface development themes or skill gaps. Support onboarding for new hires to ensure a smooth, consistent experience. Project & Process Coordination (International) Support international projects by helping organize tasks, timelines, and documentation. Identify risks or delays and elevate as needed. Collaborate with internal partners and approved vendors to keep projects on track. Administrative & Executive Support Manage schedules, meeting logistics, and operational communications. Track expenses, coordinate vendors, and support documentation accuracy. Assist the Managing Director with coordination, travel needs, and follow-up actions. Office & Facilities Management Coordinate maintenance, safety procedures, and building-related needs. Partner with facilities contacts to manage repairs, inspections, and certifications. Maintain records and monitor office conditions. Sampling Operations Support Support daily sampling workflows and coordinate inventory needs. Collaborate with carriers and partners to ensure timely deliveries. Assist with new collection launches and operational accuracy. Training Coordination Support scheduling, communication, and logistics for operational training sessions. Maintain attendance tracking and training documentation. What We're Looking For Bachelor's degree in Human Resources, Business Administration, or related field Experience in a progressive HR/Talent and/or Operations role Strong understanding of HR best practices and employment law basics Exceptional interpersonal, communication, and relationship-building skills Ability to manage competing priorities with professionalism and sound judgment Experience working in a fast-paced, hands on environmentStrong organizational skills with high attention to detail A collaborative, resourceful, "can do" mindset Why Phillip Jeffries? As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team. Compensation Benefits Competitive salary Company bonus program Annual Cost of Living Increase Other PJ Perks & Benefits 23 Paid days off per calendar year Paid bank holidays Company Closure the week between Christmas & New Year's Detailed onboarding plans that outline 30/60/90 goals and trainings. Earn Paid time off for community service - Up to 3 days per year Employee Discount on PJ Wallcoverings About Us Phillip Jeffries, the world's leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney's New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at . Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Apr 02, 2026
Full time
At Phillip Jeffries, we're on a mission to make the world more beautiful, one wall at a time. What started in a family garage in 1976 has grown into a global leader in luxury wallcoverings, known for our exceptional products, elevated service, and passion for design. We believe in building strong relationships and creating standout experiences for our clients around the world. We are seeking an Assistant Manager, International Talent & Operations to support our growing London office. This role is both the steady people presence and the operational anchor that helps our team thrive. With a focus on clarity, consistency, and care, you will ensure employees feel supported, aligned, and empowered-while keeping the business running smoothly and in step with global standards. What You'll Do People Support, Culture & Engagement Serve as an approachable, trusted presence for employees in the London office. Reinforce PJ values, expected behaviors, and a positive workplace culture. Listen for engagement themes and share insights with International and Talent leadership. Support local culture and engagement activities driven by the global Talent team. Foster a respectful, collaborative, and inclusive environment. Employee Relations Act as an initial point of contact for day-to-day questions, concerns, and interpersonal challenges. Provide a neutral, confidential listening space while maintaining appropriate boundaries. Encourage healthy communication between employees and their managers. Escalate all formal or sensitive matters to Talent leadership. Operations & Office Leadership Support smooth daily office operations and ensure a productive, professional environment. Monitor workflow consistency and elevate operational needs or risks. Reinforce established procedures and operational best practices. Coordinate with cross-functional partners to support international operational priorities. Recruiting Support Partner with the Director of Talent Acquisition to support London-based hiring needs. Coordinate interviews, onsite logistics, and ensure a seamless candidate experience. Act as the local point of contact for recruiting communication when needed. Compliance & Policy Support Reinforce awareness of PJ policies, procedures, and workplace standards. Support distribution and acknowledgment of compliance documentation. Identify policy questions or concerns and elevate appropriately. Talent Development & Onboarding Assist in coordinating learning programs, trainings, and team development activities. Track participation and surface development themes or skill gaps. Support onboarding for new hires to ensure a smooth, consistent experience. Project & Process Coordination (International) Support international projects by helping organize tasks, timelines, and documentation. Identify risks or delays and elevate as needed. Collaborate with internal partners and approved vendors to keep projects on track. Administrative & Executive Support Manage schedules, meeting logistics, and operational communications. Track expenses, coordinate vendors, and support documentation accuracy. Assist the Managing Director with coordination, travel needs, and follow-up actions. Office & Facilities Management Coordinate maintenance, safety procedures, and building-related needs. Partner with facilities contacts to manage repairs, inspections, and certifications. Maintain records and monitor office conditions. Sampling Operations Support Support daily sampling workflows and coordinate inventory needs. Collaborate with carriers and partners to ensure timely deliveries. Assist with new collection launches and operational accuracy. Training Coordination Support scheduling, communication, and logistics for operational training sessions. Maintain attendance tracking and training documentation. What We're Looking For Bachelor's degree in Human Resources, Business Administration, or related field Experience in a progressive HR/Talent and/or Operations role Strong understanding of HR best practices and employment law basics Exceptional interpersonal, communication, and relationship-building skills Ability to manage competing priorities with professionalism and sound judgment Experience working in a fast-paced, hands on environmentStrong organizational skills with high attention to detail A collaborative, resourceful, "can do" mindset Why Phillip Jeffries? As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team. Compensation Benefits Competitive salary Company bonus program Annual Cost of Living Increase Other PJ Perks & Benefits 23 Paid days off per calendar year Paid bank holidays Company Closure the week between Christmas & New Year's Detailed onboarding plans that outline 30/60/90 goals and trainings. Earn Paid time off for community service - Up to 3 days per year Employee Discount on PJ Wallcoverings About Us Phillip Jeffries, the world's leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney's New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at . Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
