A282 Customer Operations Officer

A282 Customer Operations Officer

Salary: SCP 20-23, currently £32,957 - £34,434 gross per annum (pro-rata)

Hours: 37 per week, Permanent

Closing date: Friday 31st January 2026 at 4.00pm.

Co-Ownership is a charity and Northern Ireland's shared ownership provider, offering an affordable route into home ownership for people who might not otherwise be able to buy a home. Since 1978, we have helped over 34,000 people into home ownership and today support nearly 11,000 homeowners across the region. Co-Ownership offers two routes to home ownership - Co-Own and Co-Own for Over 55s.

We wish to appoint a Customer Operations Officer who will work as part of a small team who are essential in delivering fast turnaround of legal and financial documentation to allow our customers to purchase their homes.

Essential Criteria:

• 5 GCSE's (or equivalent) to include Maths and English (at grades A -C) PLUS a minimum of 1 years' experience of working in an administrative role including - record keeping, scanning, use of databases and spreadsheets OR a minimum of 3 years' experience without qualifications.
• Experience of processing legal or financial documentation.
• Ability to problem solve and resolve queries, with a strong customer focus.
• Working knowledge of Microsoft Office with strong skills in Microsoft Word and Excel.
• Ability to work within a team.
• Ability to work on own initiative to meet deadlines.

We offer a competitive salary along with a market leading pension with a 19% employer contribution. In addition to this, we also offer private health insurance (permanent staff), access to an award-winning Health and Well-being programme and flexi time. We support a range of learning opportunities and external study.

For further information and to submit your application, click the apply icon.

Co-Ownership is an equal opportunity employer who values diversity. We welcome applications from all suitably qualified persons. At this time, we particularly welcome applications from people with disabilities, as these groups are currently underrepresented in parts of our workforce.