Are you an experienced business development leader with a passion for player experience and live service games?
This is an opportunity to join a global games services organisation and help scale player support, community management, and live operations solutions across the North American market.
This fully remote role is focused on growing partnerships with game developers and publishers, helping them deliver outstanding player experiences throughout the lifecycle of their games.
About the role
As a Senior Business Development Manager focused on Player Support, you will be responsible for driving new business across the United States and Canada. You will work closely with delivery, marketing, and leadership teams to identify opportunities, shape solutions, and build long-term relationships with studios ranging from indie to AAA.
This role suits someone who is commercially driven, highly relationship-focused, and deeply familiar with live service games and outsourced support models.
What you'll be doing:
- Identify and develop new business opportunities across player support, community management, and live operations services
- Build and maintain strong relationships with decision-makers at game developers, publishers, and live service operators
- Lead targeted outbound and inbound sales activity using CRM tools, social outreach, and industry events
- Own the full sales lifecycle from prospecting and discovery through proposal, negotiation, and contract close
- Partner closely with internal delivery teams to ensure smooth onboarding and long-term client success
- Track market trends, competitor activity, and evolving studio needs to refine positioning and sales strategy
- Collaborate with global teams to develop scalable, client-focused solutions and account growth plans
What we're looking for:
- 7+ years of experience in B2B sales or account management
- At least 3 years of experience selling or delivering player support, community management, customer experience, or QA services within games
- Proven track record of closing deals and meeting or exceeding revenue targets
- Strong understanding of live service operations, player lifecycle management, and outsourced service delivery
- Established network within the games industry, particularly among producers, live ops leaders, and player experience stakeholders
- Excellent communication, negotiation, and presentation skills
- Self-motivated and comfortable working remotely, with flexibility to travel for client meetings and events
- Genuine passion for video games and how studios engage and retain players
Nice to have:
- Experience in co-development, localisation, or game technology services
- Familiarity with CRM systems, pipeline management, and revenue forecasting
- A collaborative, partnership-led sales approach
What's on offer:
- Competitive base salary with performance-based commission
- Fully remote working across the United States or Canada
- Opportunity to work closely with studios creating globally recognised games
- Supportive, entrepreneurial, and games-focused culture
- Pension and life assurance benefits
If you're a commercially driven business development professional who understands player support and live service games, and you're excited about helping studios build better player experiences, we'd love to hear from you.Apply now, or contact Joe McKernan -