Consortium Professional Recruitment Ltd
Marfleet, Yorkshire
Head of Operations Our client is seeking an Operations Manager to lead day-to-day manufacturing across a multi-site operation. This role suits a hands-on operational leader who enjoys building structure, improving performance, and developing teams in a fast-paced, customer-led environment. Working as part of the senior leadership team, the Operations Manager will take ownership of production delivery and site performance, embedding clear routines, standards and accountability to support sustained growth. Key responsibilities Lead daily operations across production and logistics functions, ensuring plan adherence, service levels and efficiency targets are achieved. Implement robust daily management routines, including shift handovers, performance reviews, problem solving and action tracking. Drive standard work and SOP discipline to reduce variation, improve quality and increase throughput. Develop supervisors and team leaders, building capability, succession and stronger retention through consistent expectations. Deliver continuous improvement projects across safety, quality, productivity and flow, from quick wins to structured initiatives. Improve operational visibility through meaningful KPIs, visual management and reporting that teams understand and act upon. Partner with maintenance, quality and H&S to ensure compliance, audit readiness and proactive risk management. Support operational business cases for capex and layout or process changes that improve capacity and cost. What the ideal candidate looks like Proven experience leading manufacturing operations, ideally within multi-shift environments. Strong track record of delivering measurable improvements through lean / CI methods and practical standardisation. Confident leader who brings calm control when it s busy, and drives improvement activity when it s quieter. Comfortable influencing cross-functional stakeholders, aligning teams and landing change without drama. Commercially aware, can build a case for investment and prioritise improvements that matter. Engineering or manufacturing qualification is desirable, equivalent operational experience is equally valued. Why this role Significant opportunity to shape the operating model and introduce best-practice cadence and consistency. Genuine scope to develop the team and reduce reliance on single points of failure. A business investing in growth, equipment and capability. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Jan 15, 2026
Full time
Head of Operations Our client is seeking an Operations Manager to lead day-to-day manufacturing across a multi-site operation. This role suits a hands-on operational leader who enjoys building structure, improving performance, and developing teams in a fast-paced, customer-led environment. Working as part of the senior leadership team, the Operations Manager will take ownership of production delivery and site performance, embedding clear routines, standards and accountability to support sustained growth. Key responsibilities Lead daily operations across production and logistics functions, ensuring plan adherence, service levels and efficiency targets are achieved. Implement robust daily management routines, including shift handovers, performance reviews, problem solving and action tracking. Drive standard work and SOP discipline to reduce variation, improve quality and increase throughput. Develop supervisors and team leaders, building capability, succession and stronger retention through consistent expectations. Deliver continuous improvement projects across safety, quality, productivity and flow, from quick wins to structured initiatives. Improve operational visibility through meaningful KPIs, visual management and reporting that teams understand and act upon. Partner with maintenance, quality and H&S to ensure compliance, audit readiness and proactive risk management. Support operational business cases for capex and layout or process changes that improve capacity and cost. What the ideal candidate looks like Proven experience leading manufacturing operations, ideally within multi-shift environments. Strong track record of delivering measurable improvements through lean / CI methods and practical standardisation. Confident leader who brings calm control when it s busy, and drives improvement activity when it s quieter. Comfortable influencing cross-functional stakeholders, aligning teams and landing change without drama. Commercially aware, can build a case for investment and prioritise improvements that matter. Engineering or manufacturing qualification is desirable, equivalent operational experience is equally valued. Why this role Significant opportunity to shape the operating model and introduce best-practice cadence and consistency. Genuine scope to develop the team and reduce reliance on single points of failure. A business investing in growth, equipment and capability. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Success in a high-volume retail environment starts before the customer even walks through the door! It starts in the yard. As our Goods In Manager, you will take ownership of the critical first step in our supply chain. You are someone who enjoys the pace of a busy delivery schedule and understands that a well-run stockroom is the foundation of a great customer experience. This is a role for a proactive leader who values precision, enjoys coordinating a team, and takes pride in running a tight, efficient operation. If you're looking for a stable, Monday-to-Friday leadership role in a premium setting, It would be great to hear from you. We are a premier home and garden destination known for high standards and an inspirational shopping environment. As part of a major national retail group that has seen significant growth over the last five years, we offer both the security of a large organization and a local team culture that values staff retention. We believe in empowering our managers to lead their departments effectively and rewarding that dedication with long-term career internal growth. The Role You will lead the end-to-end management of all incoming stock, inter-branch transfers, and returns. Your focus will be on maintaining our high standards for organization in the yard and storage areas while ensuring all digital stock records are 100% accurate. You'll be a key link between our suppliers and the shop floor, working closely with the site leadership team to ensure the right products are ready for our customers at the right time. Key Responsibilities: Logistics Management: Oversee all goods-in processes, including high-volume deliveries and returns. Systems & Accuracy: Ensure stock data is recorded correctly and take the lead on resolving any supplier discrepancies. Operational Standards: Maintain a clean, safe, and highly organized warehouse and yard environment. Team Leadership: Train and mentor your team to ensure consistent accuracy and professional development. Cross-Department Coordination: Work with department managers to facilitate a smooth flow of stock to the retail floor. What we're looking for: Certification: Valid Counterbalance FLT license is essential. Experience: Proven experience in a busy goods-in or warehouse environment, ideally within retail. Leadership: Experience supervising or managing a team with a focus on coaching. Technical Skills: Proficient in Microsoft Excel and comfortable using stock management systems. Attributes: High attention to detail, strong communication skills, and a flexible "can-do" approach. What we offer: Competitive salary based on experience. Generous staff discount across the group. Consistent Monday-Friday schedule with occasional peak-period flexibility. A professional, supportive environment with genuine opportunities for progression. If the role here sounds like its something up your street, then feel free to reach me on (phone number removed) or email me directly: (url removed)
Jan 15, 2026
Full time
Success in a high-volume retail environment starts before the customer even walks through the door! It starts in the yard. As our Goods In Manager, you will take ownership of the critical first step in our supply chain. You are someone who enjoys the pace of a busy delivery schedule and understands that a well-run stockroom is the foundation of a great customer experience. This is a role for a proactive leader who values precision, enjoys coordinating a team, and takes pride in running a tight, efficient operation. If you're looking for a stable, Monday-to-Friday leadership role in a premium setting, It would be great to hear from you. We are a premier home and garden destination known for high standards and an inspirational shopping environment. As part of a major national retail group that has seen significant growth over the last five years, we offer both the security of a large organization and a local team culture that values staff retention. We believe in empowering our managers to lead their departments effectively and rewarding that dedication with long-term career internal growth. The Role You will lead the end-to-end management of all incoming stock, inter-branch transfers, and returns. Your focus will be on maintaining our high standards for organization in the yard and storage areas while ensuring all digital stock records are 100% accurate. You'll be a key link between our suppliers and the shop floor, working closely with the site leadership team to ensure the right products are ready for our customers at the right time. Key Responsibilities: Logistics Management: Oversee all goods-in processes, including high-volume deliveries and returns. Systems & Accuracy: Ensure stock data is recorded correctly and take the lead on resolving any supplier discrepancies. Operational Standards: Maintain a clean, safe, and highly organized warehouse and yard environment. Team Leadership: Train and mentor your team to ensure consistent accuracy and professional development. Cross-Department Coordination: Work with department managers to facilitate a smooth flow of stock to the retail floor. What we're looking for: Certification: Valid Counterbalance FLT license is essential. Experience: Proven experience in a busy goods-in or warehouse environment, ideally within retail. Leadership: Experience supervising or managing a team with a focus on coaching. Technical Skills: Proficient in Microsoft Excel and comfortable using stock management systems. Attributes: High attention to detail, strong communication skills, and a flexible "can-do" approach. What we offer: Competitive salary based on experience. Generous staff discount across the group. Consistent Monday-Friday schedule with occasional peak-period flexibility. A professional, supportive environment with genuine opportunities for progression. If the role here sounds like its something up your street, then feel free to reach me on (phone number removed) or email me directly: (url removed)
Team Supervisor Salary: 29,270 + potential annual bonus Reports to: Sales Office Manager Location: Cumbernauld Team Responsibility: Customer Sales Advisors Role Summary The role is responsible for leading the Regional & Hospitality sector, ensuring strong sales performance and high standards of customer service. It includes day-to-day team leadership, performance development and operational oversight. The Supervisor also supports and deputises for the Sales Office Manager when required. Key Responsibilities Finance Achieve agreed sales and margin targets within the sector. Respond promptly to financial queries and ensure accurate information is provided. Leadership Support the recruitment, onboarding, training and ongoing development of team members. Monitor performance, provide feedback and take appropriate action when required. Ensure training needs are identified, planned and regularly reviewed. Sales Develop and implement a sector sales plan focused on retention and growth. Ensure team members understand and work towards their targets consistently. Maintain strong coordination with internal colleagues to support sales activity. Ensure all processes and procedures are followed correctly. Customer Service Ensure customer orders are processed accurately and efficiently. Oversee timely resolution of customer enquiries and issues. Promote effective communication between departments to maintain service quality. Health & Safety Manage the team with consideration for wellbeing and safe working practices. Additional Responsibilities Manage absence procedures. Carry out one-to-one meetings with team members. Prepare and deliver internal presentations. Support training activities, including planning external supplier sessions. Assist with new starter inductions. Attend meetings and liaise with senior stakeholders. Handle escalated complaints. Monitor performance, margin and service levels. Recognise strong performance and address underperformance. Carry out other duties as assigned by management. Person Specification Essential Skills & Experience Strong communication and interpersonal skills. Ability to lead a team confidently and support development. Experience working toward and achieving performance targets. Competence in managing workload, prioritising tasks and maintaining accuracy. Experience in a sales or customer-focused environment. Comfortable conducting one-to-one meetings and managing absence. Strong organisational and analytical abilities. Confident presenting information clearly. Ability to build relationships at all levels. Capable of working independently and within a team. Reliable, professional and consistent in approach. Able to manage a busy workload and meet deadlines. Desirable Skills & Experience Experience delivering sales training. Knowledge of sales KPIs and how to set them. Experience in a related industry. General Attributes Methodical and detail-focused working style. Strong time management and organisational habits. Adaptable and open to change. Motivated, enthusiastic and proactive. Comfortable working within established processes and standards. Confident leading and supporting colleagues. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jan 14, 2026
Full time
Team Supervisor Salary: 29,270 + potential annual bonus Reports to: Sales Office Manager Location: Cumbernauld Team Responsibility: Customer Sales Advisors Role Summary The role is responsible for leading the Regional & Hospitality sector, ensuring strong sales performance and high standards of customer service. It includes day-to-day team leadership, performance development and operational oversight. The Supervisor also supports and deputises for the Sales Office Manager when required. Key Responsibilities Finance Achieve agreed sales and margin targets within the sector. Respond promptly to financial queries and ensure accurate information is provided. Leadership Support the recruitment, onboarding, training and ongoing development of team members. Monitor performance, provide feedback and take appropriate action when required. Ensure training needs are identified, planned and regularly reviewed. Sales Develop and implement a sector sales plan focused on retention and growth. Ensure team members understand and work towards their targets consistently. Maintain strong coordination with internal colleagues to support sales activity. Ensure all processes and procedures are followed correctly. Customer Service Ensure customer orders are processed accurately and efficiently. Oversee timely resolution of customer enquiries and issues. Promote effective communication between departments to maintain service quality. Health & Safety Manage the team with consideration for wellbeing and safe working practices. Additional Responsibilities Manage absence procedures. Carry out one-to-one meetings with team members. Prepare and deliver internal presentations. Support training activities, including planning external supplier sessions. Assist with new starter inductions. Attend meetings and liaise with senior stakeholders. Handle escalated complaints. Monitor performance, margin and service levels. Recognise strong performance and address underperformance. Carry out other duties as assigned by management. Person Specification Essential Skills & Experience Strong communication and interpersonal skills. Ability to lead a team confidently and support development. Experience working toward and achieving performance targets. Competence in managing workload, prioritising tasks and maintaining accuracy. Experience in a sales or customer-focused environment. Comfortable conducting one-to-one meetings and managing absence. Strong organisational and analytical abilities. Confident presenting information clearly. Ability to build relationships at all levels. Capable of working independently and within a team. Reliable, professional and consistent in approach. Able to manage a busy workload and meet deadlines. Desirable Skills & Experience Experience delivering sales training. Knowledge of sales KPIs and how to set them. Experience in a related industry. General Attributes Methodical and detail-focused working style. Strong time management and organisational habits. Adaptable and open to change. Motivated, enthusiastic and proactive. Comfortable working within established processes and standards. Confident leading and supporting colleagues. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
As the world and the way people live is changing, we at Bekaert believe it's our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low carbon construction, and green energy. As a dynamic and growing company with over employees worldwide, 75 nationalities, a retention rate above 90% and almost € 5.3 billion in combined revenue in 2023, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world! I. Purpose of the Job Working with the departmental management team to ensure all the companies and legislative operating standards and policies are adhered to. To evaluate the efficiency of all activities in the Maintenance department and sites assets and adjust accordingly. Endeavour to achieve the company's KPI's and work towards both the companies and legislative operating standards and policies to achieve. Develop and maintain sites job planned works library and action plans. Lead and coach FMEA to drive our root cause findings culture and ensure all learning events are implemented and communicated accordingly. II. Roles and Responsibilities Principal accountabilities shall include but not be limited to: Work consistently within the remit of all company policies and procedures (health and safety, quality, HR & environmental) and manage members of the shift and day Maintenance team in doing the same. Ensure full compliance by all shift and day team members to the Company's quality/environment standards (ISO 1401 etc.) and any legislation applicable to our operations (HSE, waste, COSHH etc.). Consistently demonstrate a positive leadership example to others while maintaining a professional and personable approach with an open door policy. Monitor and develop the performance of processes within the work area and ensure all shift and day team members are operating in full compliance with agreed KPI's (H & S, quality, delivery, cost etc.). Support the maintenance foreman in the development of all personnel within the Maintenance department, including identifying and organising training requirements and auditing training records. Actively promote, support and engage in continuous improvement projects and ensure the sustainability of these activities through promotion of best operational practices. Continuous promotion of best practice H & S by co ordinating audits, SOP reviews, quality and accident/incident investigation. Administer and audit sites permit system to ensure we are working safely and in accordance with site regulations. Facilitate optimisation of waiting on maintenance (WOM) time of planned and unplanned activities. Ensure all planned maintenance activities are current, suitable and sufficient. Plan shutdowns and prioritise jobs and workload - both the maintenance team and contractors. Build and maintain a job plan library for high frequency jobs in Agility PM (to ensure safe and efficient execution of all maintenance jobs). Update job plans to ensure necessary changes and/or improvements are incorporated. Aggregate similar jobs into periodic blocks to maximise efficiency and use of available resources. Analyze maintenance data. Lead root cause failure analysis meetings. Coordinate implementation of defined actions. Coordinate equipment FMEA analysis. Facilitate implementation of defined FMEA actions. Define and implement optimised maintenance plan per equipment type. Maintenance plans include lubrication, preventive, predictive and failure finding tasks. Support the maintenance foreman in coaching the maintenance team to maintain root cause analysis, ensuring this forms part of our day to day working ethos. Actively provide reliability input to the design and projects engineer to promote best practices and deliver best in class, utilising the equipment modification request (EMR) procedure. Provide troubleshooting support to operating units on equipment reliability including emergency work reviews. Support spare parts store provider to optimise spare parts stocks (which parts to keep on stock, define which are strategic and critical spare parts). Follow up spare/process parts trials delivered by alternative suppliers, qualities and designs. Create purchase orders for necessary materials, spare parts, components, tools or external services. From time to time may be required to work at other Bridon sites. Qualifications Educated to HNC level or equivalent in Mechanical Engineering. Continuous improvement tools, techniques and methodologies. Good understanding of HSE and quality policies and their practical application. Strong interpersonal skills and ability to communicate and influence at all levels inside and outside the organisation. Intermediate Microsoft Office skills. Proven experience in a supervisory role, demonstrating personal success in leadership. Collaborative working across different departments. Worked in a manufacturing environment. Be bold and take the leap! We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team! At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. To learn more about us and our exciting career opportunities, visit Bekaert Careers.
Jan 07, 2026
Full time
As the world and the way people live is changing, we at Bekaert believe it's our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low carbon construction, and green energy. As a dynamic and growing company with over employees worldwide, 75 nationalities, a retention rate above 90% and almost € 5.3 billion in combined revenue in 2023, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world! I. Purpose of the Job Working with the departmental management team to ensure all the companies and legislative operating standards and policies are adhered to. To evaluate the efficiency of all activities in the Maintenance department and sites assets and adjust accordingly. Endeavour to achieve the company's KPI's and work towards both the companies and legislative operating standards and policies to achieve. Develop and maintain sites job planned works library and action plans. Lead and coach FMEA to drive our root cause findings culture and ensure all learning events are implemented and communicated accordingly. II. Roles and Responsibilities Principal accountabilities shall include but not be limited to: Work consistently within the remit of all company policies and procedures (health and safety, quality, HR & environmental) and manage members of the shift and day Maintenance team in doing the same. Ensure full compliance by all shift and day team members to the Company's quality/environment standards (ISO 1401 etc.) and any legislation applicable to our operations (HSE, waste, COSHH etc.). Consistently demonstrate a positive leadership example to others while maintaining a professional and personable approach with an open door policy. Monitor and develop the performance of processes within the work area and ensure all shift and day team members are operating in full compliance with agreed KPI's (H & S, quality, delivery, cost etc.). Support the maintenance foreman in the development of all personnel within the Maintenance department, including identifying and organising training requirements and auditing training records. Actively promote, support and engage in continuous improvement projects and ensure the sustainability of these activities through promotion of best operational practices. Continuous promotion of best practice H & S by co ordinating audits, SOP reviews, quality and accident/incident investigation. Administer and audit sites permit system to ensure we are working safely and in accordance with site regulations. Facilitate optimisation of waiting on maintenance (WOM) time of planned and unplanned activities. Ensure all planned maintenance activities are current, suitable and sufficient. Plan shutdowns and prioritise jobs and workload - both the maintenance team and contractors. Build and maintain a job plan library for high frequency jobs in Agility PM (to ensure safe and efficient execution of all maintenance jobs). Update job plans to ensure necessary changes and/or improvements are incorporated. Aggregate similar jobs into periodic blocks to maximise efficiency and use of available resources. Analyze maintenance data. Lead root cause failure analysis meetings. Coordinate implementation of defined actions. Coordinate equipment FMEA analysis. Facilitate implementation of defined FMEA actions. Define and implement optimised maintenance plan per equipment type. Maintenance plans include lubrication, preventive, predictive and failure finding tasks. Support the maintenance foreman in coaching the maintenance team to maintain root cause analysis, ensuring this forms part of our day to day working ethos. Actively provide reliability input to the design and projects engineer to promote best practices and deliver best in class, utilising the equipment modification request (EMR) procedure. Provide troubleshooting support to operating units on equipment reliability including emergency work reviews. Support spare parts store provider to optimise spare parts stocks (which parts to keep on stock, define which are strategic and critical spare parts). Follow up spare/process parts trials delivered by alternative suppliers, qualities and designs. Create purchase orders for necessary materials, spare parts, components, tools or external services. From time to time may be required to work at other Bridon sites. Qualifications Educated to HNC level or equivalent in Mechanical Engineering. Continuous improvement tools, techniques and methodologies. Good understanding of HSE and quality policies and their practical application. Strong interpersonal skills and ability to communicate and influence at all levels inside and outside the organisation. Intermediate Microsoft Office skills. Proven experience in a supervisory role, demonstrating personal success in leadership. Collaborative working across different departments. Worked in a manufacturing environment. Be bold and take the leap! We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team! At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. To learn more about us and our exciting career opportunities, visit Bekaert Careers.
Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills. Key Duties: Handling incoming calls on all existing bookings - B2B & B2C Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly. Monitoring the webchat functionality and usage / conversions on queries. Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview. Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents Create a Retention centric sales environment Develop a team progress and training system based on Balance Scorecard achievements Post Covid Team initiation and team build Skills Required: Experience in using Amadeus To offer expert knowledge and advice on destinations Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand. Developing excellent time management skills with the team Up selling to maximise revenue on bookings To efficiently perform all administrative duties associated with the role Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking Driven to achieve Company targets The Package: Salary: from 26,000 - 31,000 Plus, Target personal and group achievement Commission Interested: Please click to ' contact email (url removed)
Jan 07, 2026
Full time
Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills. Key Duties: Handling incoming calls on all existing bookings - B2B & B2C Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly. Monitoring the webchat functionality and usage / conversions on queries. Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview. Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents Create a Retention centric sales environment Develop a team progress and training system based on Balance Scorecard achievements Post Covid Team initiation and team build Skills Required: Experience in using Amadeus To offer expert knowledge and advice on destinations Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand. Developing excellent time management skills with the team Up selling to maximise revenue on bookings To efficiently perform all administrative duties associated with the role Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking Driven to achieve Company targets The Package: Salary: from 26,000 - 31,000 Plus, Target personal and group achievement Commission Interested: Please click to ' contact email (url removed)
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
Jan 06, 2026
Full time
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
Heppelthwaite the Red Van Plumbers
Bourne End, Buckinghamshire
Gas Engineer Jobs Across Bucks, Berks and West London Benefit from joining our loyal and supportive plumbing and heating company. Heppelthwaite - The Red Van Plumbers is an established company based in Bourne End, Bucks. We serve a large part of South East England and are constantly growing. Therefore, we often have new opportunities arise to employ experienced gas engineers. A Great Place To Work & Progress: Excellent career progression opportunities Job stability - we are an established company Ongoing training and development Competitive salary and rates of pay Company van Work phone and tablet Uniform provided Supportive and friendly team environment Flexibility for part-time work or specific requirements (open to discussion) Earning Potential £30-60k based on experience. To become a member of our team, experience in the following areas are required: Boiler breakdown, repairs and servicing Boiler installation (preferred but not essential) Capable of general plumbing Gas Safe Registered Driving license Relevant qualifications and a good positive attitude. Having Oil, Commercial and other skills an advantage but not a requirement for this role. Principal Tasks and Duties Undertake the servicing, repair and maintenance of gas heating systems. To service and repair boilers as required and working in accordance with up to date Gas Safety regulations and manufacturer guidelines. To undertake an assessment of repairs and to diagnose faults. Where necessary provide appropriate action ensuring the heating system is left in good working order and that the customer is left informed and satisfied. Highlight and manage risks. Ensuring risk assessment and safety plans are in place when appropriate. To be able to undertake general plumbing and basic multi-trade tasks. Ensure accurate and timely completion of work and advise the customer service team of any delays or early completion. Liaise closely with and support the coordinators, supervisors and directors. Receive and follow instructions accordingly. To be able to work out of hours from time to time. Ensure brand compliance, maintaining a clean and tidy van and personal attire. To be capable of using modern technology such as a tablet and smart phone. We are part of the award winning Evans group, which is made up of 4 divisions specialising in different areas of plumbing and heating. Our staff benefit by being part of a business that provides many different career paths. Van provided for employed gas engineers & plumbers Pension Holiday Pay Long established and respected company Values Reputation is everything so we pride ourselves on providing a high standard of customer service. We expect our engineers to be well mannered, presentable, punctual, helpful and efficient. In return, we ensure that we support and invest in you. Our staff retention rate is outstanding, with many staff remaining with us for a large part of their working careers. Benefits include: Excellent career opportunities, Ongoing training, Full time employment, Good rates of pay, Holiday allowance, Pension, Company Van, Work phone, Tablet and Uniform. Salary: Earning potential £30-60K. Based on experience and qualifications. Incentives and out of hours opportunities available too. Working hours: Monday to Friday (8 hours per day)
Jan 06, 2026
Full time
Gas Engineer Jobs Across Bucks, Berks and West London Benefit from joining our loyal and supportive plumbing and heating company. Heppelthwaite - The Red Van Plumbers is an established company based in Bourne End, Bucks. We serve a large part of South East England and are constantly growing. Therefore, we often have new opportunities arise to employ experienced gas engineers. A Great Place To Work & Progress: Excellent career progression opportunities Job stability - we are an established company Ongoing training and development Competitive salary and rates of pay Company van Work phone and tablet Uniform provided Supportive and friendly team environment Flexibility for part-time work or specific requirements (open to discussion) Earning Potential £30-60k based on experience. To become a member of our team, experience in the following areas are required: Boiler breakdown, repairs and servicing Boiler installation (preferred but not essential) Capable of general plumbing Gas Safe Registered Driving license Relevant qualifications and a good positive attitude. Having Oil, Commercial and other skills an advantage but not a requirement for this role. Principal Tasks and Duties Undertake the servicing, repair and maintenance of gas heating systems. To service and repair boilers as required and working in accordance with up to date Gas Safety regulations and manufacturer guidelines. To undertake an assessment of repairs and to diagnose faults. Where necessary provide appropriate action ensuring the heating system is left in good working order and that the customer is left informed and satisfied. Highlight and manage risks. Ensuring risk assessment and safety plans are in place when appropriate. To be able to undertake general plumbing and basic multi-trade tasks. Ensure accurate and timely completion of work and advise the customer service team of any delays or early completion. Liaise closely with and support the coordinators, supervisors and directors. Receive and follow instructions accordingly. To be able to work out of hours from time to time. Ensure brand compliance, maintaining a clean and tidy van and personal attire. To be capable of using modern technology such as a tablet and smart phone. We are part of the award winning Evans group, which is made up of 4 divisions specialising in different areas of plumbing and heating. Our staff benefit by being part of a business that provides many different career paths. Van provided for employed gas engineers & plumbers Pension Holiday Pay Long established and respected company Values Reputation is everything so we pride ourselves on providing a high standard of customer service. We expect our engineers to be well mannered, presentable, punctual, helpful and efficient. In return, we ensure that we support and invest in you. Our staff retention rate is outstanding, with many staff remaining with us for a large part of their working careers. Benefits include: Excellent career opportunities, Ongoing training, Full time employment, Good rates of pay, Holiday allowance, Pension, Company Van, Work phone, Tablet and Uniform. Salary: Earning potential £30-60K. Based on experience and qualifications. Incentives and out of hours opportunities available too. Working hours: Monday to Friday (8 hours per day)
