Senior IT Support Technician

Job Title: Senior IT Support Technician (Full time/Part Time)

Salary: £27k 30k per annum

Role Summary

Diagnostic World is seeking an experienced and highly capable Senior IT Support Technician to support and maintain IT systems within a fast-paced medical diagnostics environment. The successful candidate will bring strong expertise in medical IT infrastructure, hardware support, and diagnostic imaging software, ensuring operational continuity and data integrity across clinical settings.

This role requires an individual who can work independently with minimal supervision, manage multiple priorities remotely, and resolve complex technical issues quickly and effectively.

Key Responsibilities

Provide senior-level technical support across hardware, software, and network systems within a diagnostic/clinical environment.

Install, configure, maintain, and troubleshoot medical-grade IT hardware, including workstations, servers, imaging equipment interfaces, and peripherals.

Support and maintain PACS systems (or equivalent imaging platforms) and associated workflows.

Troubleshoot and resolve IT incidents efficiently with minimal disruption to clinical operations.

Monitor system performance, implement preventative maintenance, and identify potential risks before service impact.

Provide remote and onsite support for distributed sites, including GP and NHS-linked diagnostic locations.

Lead and manage support tickets, prioritising issues in line with clinical risk and operational impact.

Ensure systems remain compliant with UK healthcare IT standards, data protection, and information governance requirements.

Maintain accurate system documentation, change logs, and asset records.

Support disaster recovery, backups, and business continuity processes.

Required Technical Skills & Experience

Essential:

• Proven experience in a medical IT support role, ideally within diagnostics, radiology, or clinical environments.
• Strong hardware expertise, including:
• Medical-grade PCs and workstations
• Servers and storage systems
• Imaging equipment interfaces
• Networked peripherals
• Hands-on experience with PACS or equivalent:
• RIS (Radiology Information Systems)
• DICOM systems and workflows
• HL7 integrations (desirable)
• Advanced Windows OS support (desktop and server environments).
• Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs, firewalls).
• Experience supporting remote users and sites using remote management and monitoring tools.
• Ability to troubleshoot hardware and software faults quickly, calmly, and with minimal escalation.

Desirable:

• Experience working with NHS or NHS-aligned environments.
• Familiarity with clinical systems integration and imaging workflows.
• Exposure to virtualised environments (VMware/Hyper-V).
• Cybersecurity awareness in healthcare settings.

Key Competencies

• Ability to work independently and manage technical tasks with minimal supervision.
• Strong problem-solving and diagnostics capability.
• Excellent communication skills for clinical and non-technical stakeholders.
• Calm, reliable, and professional under pressure.
• Highly organised, with strong time and task management skills.
• Ability to manage workload remotely with minimal oversight.

Compliance & Regulatory Awareness

Candidates must demonstrate understanding of:

• UK healthcare IT compliance standards
• Information governance requirements
• Data protection best practices in clinical environments
• Business continuity and disaster recovery within medical diagnostics