We are partnering with a rapidly growing insurance company, which is one of the largest and most experienced in their niche market with offices across Europe, Asia, North America and Australia. This role has been created due to recent growth and is a business that truly values the Treasury Function and you will be supporting the strategic direction of the business while maintaining day-to-day operations.They are seeking a highly motivated individual to join the Treasury team to carry out global treasury operations processes and support strategic projects. This role will report to the Treasury Manager in overseeing activities related to the cash management and banking-related services for the Group Companies.This includes responsibility for managing cash positions and ensuring the availability of adequate funds to meet plans and obligations, while ensuring accurate and timely transmission of cash payments and receipts.Key Responsibilities Execute domestic and cross-border payments in line with approved processes, internal controls, and delegated authorities. Process multicurrency bank transactions accurately and on time, ensuring compliance with local regulatory and banking requirements. Maintain bank account signatory lists and support bank account administration activities. Support daily cash positioning across group entities, including monitoring balances and movements across bank accounts and currencies. Assist in the preparation of short-term cash forecasts to support liquidity planning and operational funding requirements. Escalate potential cash shortfalls or timing issues to senior treasury team members in a timely manner. Prepare monthly bank reconciliations and investigate reconciling items, working with internal stakeholders to resolve discrepancies. Adhere to treasury policies, procedures, and internal control requirements in day-to-day activities. Support updates to treasury process documentation and control evidence as required. Assist with the preparation of regular treasury management information, including cash, liquidity, and banking metrics. Support month-end and audit processes by providing required treasury data, reconciliations, and supporting documentation. Liaise with internal finance, tax, and operational teams to ensure smooth execution of treasury activities. Support the execution and settlement of foreign exchange transactions in accordance with approved processes and instructions Maintain accurate records of FX trades and settlements for reporting and audit purposes. Support with the end-to-end Company Credit Card process, including administration of existing and new cards under the guidance of senior team members. Support treasury-related projects and transformation initiatives under the guidance of senior team members. Undertake ad-hoc treasury analysis and tasks as required to support the wider finance function. Maintain high standards of accuracy, documentation, and timeliness across all treasury activities.Qualifications and Experience Previous Treasury experience High level of attention to detail, with the ability to deliver accurate, high-quality work within agreed deadlines. Well-organised and able to prioritise tasks effectively in an environment with competing deadlines and changing priorities. Proactive and adaptable, with the ability to operate effectively in a fast-paced and evolving treasury or finance function. Comfortable working across multiple stakeholders, functions, and time zones, demonstrating professionalism and responsiveness. Strong written and verbal communication skills, with the ability to convey information in a clear, concise, and practical manner. Collaborative team player who builds and maintains effective working relationships across the organisation. Willingness to learn, develop, and take on increasing responsibility over time, with an openness to feedback and continuous improvement. Demonstrates a constructive mindset, with the confidence to question processes and suggest improvements in a professional and considered manner. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 10, 2026
Full time
We are partnering with a rapidly growing insurance company, which is one of the largest and most experienced in their niche market with offices across Europe, Asia, North America and Australia. This role has been created due to recent growth and is a business that truly values the Treasury Function and you will be supporting the strategic direction of the business while maintaining day-to-day operations.They are seeking a highly motivated individual to join the Treasury team to carry out global treasury operations processes and support strategic projects. This role will report to the Treasury Manager in overseeing activities related to the cash management and banking-related services for the Group Companies.This includes responsibility for managing cash positions and ensuring the availability of adequate funds to meet plans and obligations, while ensuring accurate and timely transmission of cash payments and receipts.Key Responsibilities Execute domestic and cross-border payments in line with approved processes, internal controls, and delegated authorities. Process multicurrency bank transactions accurately and on time, ensuring compliance with local regulatory and banking requirements. Maintain bank account signatory lists and support bank account administration activities. Support daily cash positioning across group entities, including monitoring balances and movements across bank accounts and currencies. Assist in the preparation of short-term cash forecasts to support liquidity planning and operational funding requirements. Escalate potential cash shortfalls or timing issues to senior treasury team members in a timely manner. Prepare monthly bank reconciliations and investigate reconciling items, working with internal stakeholders to resolve discrepancies. Adhere to treasury policies, procedures, and internal control requirements in day-to-day activities. Support updates to treasury process documentation and control evidence as required. Assist with the preparation of regular treasury management information, including cash, liquidity, and banking metrics. Support month-end and audit processes by providing required treasury data, reconciliations, and supporting documentation. Liaise with internal finance, tax, and operational teams to ensure smooth execution of treasury activities. Support the execution and settlement of foreign exchange transactions in accordance with approved processes and instructions Maintain accurate records of FX trades and settlements for reporting and audit purposes. Support with the end-to-end Company Credit Card process, including administration of existing and new cards under the guidance of senior team members. Support treasury-related projects and transformation initiatives under the guidance of senior team members. Undertake ad-hoc treasury analysis and tasks as required to support the wider finance function. Maintain high standards of accuracy, documentation, and timeliness across all treasury activities.Qualifications and Experience Previous Treasury experience High level of attention to detail, with the ability to deliver accurate, high-quality work within agreed deadlines. Well-organised and able to prioritise tasks effectively in an environment with competing deadlines and changing priorities. Proactive and adaptable, with the ability to operate effectively in a fast-paced and evolving treasury or finance function. Comfortable working across multiple stakeholders, functions, and time zones, demonstrating professionalism and responsiveness. Strong written and verbal communication skills, with the ability to convey information in a clear, concise, and practical manner. Collaborative team player who builds and maintains effective working relationships across the organisation. Willingness to learn, develop, and take on increasing responsibility over time, with an openness to feedback and continuous improvement. Demonstrates a constructive mindset, with the confidence to question processes and suggest improvements in a professional and considered manner. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Swindon, United Kingdom Posted on 03/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: ReliefSecurity Officer WorkingHours: Zero hours Pay: £13.48 per hour Location:Swindon Reportingto: Operations Manager Overview An excitingopportunity has arisen at Anchor Group Services, for an experienced security officer to join our established team based in Swindon as a Relief Security Officer. You will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential. As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts. Thesuccessful candidate must have a valid SIA Licence as a minimum, with CCTVpreferred but not essential. Duties include Protecting theclient's property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI's) andsite-specific procedures Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents Operatingand monitoring site CCTV equipment Completingreports by recording observations, information, occurrences, and surveillanceactivities Maintainingorganisation's stability and reputation by complying with legal requirements Contributingto team effort by accomplishing related results as needed Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action Maintainingprofessional conduct at all times Requirements Full 5-year employment checkable history Valid frontline SIA licences DS or SG Customer service experience and confidence to handleconflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy Access to SIA andFirst Aid training at discounted rates, with financial support available Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment) Stream -access to pay as you earn it Cycle to WorkScheme Available Full uniformprovided Free EmployeeAssistance Programme 24/7 including access to counselling HospitalSaturday Fund Reward andRecognition awards What's Next If you would like to be considered forthis position, APPLY NOW and we will be in touch. Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer Within commuting distance of: Swindon,Fairford, Chippenham, Upavon, Cirencester, Wantage, Tetbury, Castle Combe, Brize Norton, Newbury, Witney, Trowbridge, Thatcham, Abingdon, Stroud, Amesbury Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
Mar 10, 2026
Full time
Swindon, United Kingdom Posted on 03/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: ReliefSecurity Officer WorkingHours: Zero hours Pay: £13.48 per hour Location:Swindon Reportingto: Operations Manager Overview An excitingopportunity has arisen at Anchor Group Services, for an experienced security officer to join our established team based in Swindon as a Relief Security Officer. You will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential. As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts. Thesuccessful candidate must have a valid SIA Licence as a minimum, with CCTVpreferred but not essential. Duties include Protecting theclient's property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI's) andsite-specific procedures Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents Operatingand monitoring site CCTV equipment Completingreports by recording observations, information, occurrences, and surveillanceactivities Maintainingorganisation's stability and reputation by complying with legal requirements Contributingto team effort by accomplishing related results as needed Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action Maintainingprofessional conduct at all times Requirements Full 5-year employment checkable history Valid frontline SIA licences DS or SG Customer service experience and confidence to handleconflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy Access to SIA andFirst Aid training at discounted rates, with financial support available Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment) Stream -access to pay as you earn it Cycle to WorkScheme Available Full uniformprovided Free EmployeeAssistance Programme 24/7 including access to counselling HospitalSaturday Fund Reward andRecognition awards What's Next If you would like to be considered forthis position, APPLY NOW and we will be in touch. Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer Within commuting distance of: Swindon,Fairford, Chippenham, Upavon, Cirencester, Wantage, Tetbury, Castle Combe, Brize Norton, Newbury, Witney, Trowbridge, Thatcham, Abingdon, Stroud, Amesbury Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
Shutdown Procurement Analyst Clydach, Swansea Contract until 31 December 2026 Full-Time Industrial / Manufacturing Introduction Acorn by Synergie is currently recruiting on behalf of its prestigious client, Vale Europe, for a Shutdown Procurement Analyst based at the Mond Nickel Refinery in Clydach, Swansea. The Mond Nickel Refinery has been one of the world's leading nickel refineries for over 120 years. Vale is a global mining leader with operations across the UK, Europe, Asia, and the USA. This contract role offers the opportunity to play a key part in the successful delivery of major refinery shutdowns within a highly regulated industrial environment. The Role As a Shutdown Procurement Analyst, you will support planned refinery shutdowns by ensuring all materials, equipment, and services are procured safely, cost-effectively, and on schedule. You will work closely with Maintenance, Engineering, Shutdown Management, and suppliers, managing the full procurement lifecycle from supplier pre-qualification through to contract closeout. Living Vale's core values of accountability, integrity, and teamwork, you will contribute directly to safe, efficient, and well-executed shutdown events through strong commercial stewardship and collaboration. Key Responsibilities Lead end-to-end procurement activities for shutdown-related goods and services. Conduct supplier pre-qualification and maintain readiness of approved contractors. Develop and execute procurement strategies and cost-down initiatives. Prepare and manage RFQs and RFPs, coordinating all commercial communications. Analyse quotations and complete commercial evaluations with award recommendations. Participate in negotiations and ensure contracts mitigate commercial and compliance risks. Issue purchase orders and contracts in line with Vale governance requirements. Manage contract documentation, administration, and commercial closeout. Provide regular updates to the Procurement Manager on progress, risks, and supplier performance. Build and maintain strong relationships with key shutdown suppliers. Requirements Extensive experience in procurement, supply chain, or commercial roles. Experience within industrial, engineering, maintenance, or shutdown environments preferred. SAP experience. Strong Microsoft Office skills. College diploma in business, procurement, supply chain, or a related discipline. Strong commercial awareness with proven negotiation and analytical skills. Excellent organisation, communication, and problem-solving abilities. High attention to detail, particularly in commercial documentation. Ability to manage multiple priorities and work to strict shutdown deadlines. Preferred Qualifications NVQ Level 3 in a business-related subject. Procurement qualifications such as CIPS Level 3 or above (advantageous). Equality & Inclusion Vale is an equal opportunity employer committed to building a diverse and inclusive workplace. Applications are welcomed from all qualified individuals regardless of race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Interested? Apply now with your up-to-date CV or contact Acorn by Synergie for further information about this Shutdown Procurement Analyst opportunity.
Mar 10, 2026
Contractor
Shutdown Procurement Analyst Clydach, Swansea Contract until 31 December 2026 Full-Time Industrial / Manufacturing Introduction Acorn by Synergie is currently recruiting on behalf of its prestigious client, Vale Europe, for a Shutdown Procurement Analyst based at the Mond Nickel Refinery in Clydach, Swansea. The Mond Nickel Refinery has been one of the world's leading nickel refineries for over 120 years. Vale is a global mining leader with operations across the UK, Europe, Asia, and the USA. This contract role offers the opportunity to play a key part in the successful delivery of major refinery shutdowns within a highly regulated industrial environment. The Role As a Shutdown Procurement Analyst, you will support planned refinery shutdowns by ensuring all materials, equipment, and services are procured safely, cost-effectively, and on schedule. You will work closely with Maintenance, Engineering, Shutdown Management, and suppliers, managing the full procurement lifecycle from supplier pre-qualification through to contract closeout. Living Vale's core values of accountability, integrity, and teamwork, you will contribute directly to safe, efficient, and well-executed shutdown events through strong commercial stewardship and collaboration. Key Responsibilities Lead end-to-end procurement activities for shutdown-related goods and services. Conduct supplier pre-qualification and maintain readiness of approved contractors. Develop and execute procurement strategies and cost-down initiatives. Prepare and manage RFQs and RFPs, coordinating all commercial communications. Analyse quotations and complete commercial evaluations with award recommendations. Participate in negotiations and ensure contracts mitigate commercial and compliance risks. Issue purchase orders and contracts in line with Vale governance requirements. Manage contract documentation, administration, and commercial closeout. Provide regular updates to the Procurement Manager on progress, risks, and supplier performance. Build and maintain strong relationships with key shutdown suppliers. Requirements Extensive experience in procurement, supply chain, or commercial roles. Experience within industrial, engineering, maintenance, or shutdown environments preferred. SAP experience. Strong Microsoft Office skills. College diploma in business, procurement, supply chain, or a related discipline. Strong commercial awareness with proven negotiation and analytical skills. Excellent organisation, communication, and problem-solving abilities. High attention to detail, particularly in commercial documentation. Ability to manage multiple priorities and work to strict shutdown deadlines. Preferred Qualifications NVQ Level 3 in a business-related subject. Procurement qualifications such as CIPS Level 3 or above (advantageous). Equality & Inclusion Vale is an equal opportunity employer committed to building a diverse and inclusive workplace. Applications are welcomed from all qualified individuals regardless of race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Interested? Apply now with your up-to-date CV or contact Acorn by Synergie for further information about this Shutdown Procurement Analyst opportunity.
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more Access to the Buy As You Earn share scheme We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Mar 10, 2026
Full time
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more Access to the Buy As You Earn share scheme We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Barclays Bank Plc
Great Houghton, Northamptonshire
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Swindon, United Kingdom Posted on 03/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: ReliefSecurity Officer WorkingHours: Zero hours Pay: £13.48 per hour Location:Swindon Reportingto: Operations Manager Overview An excitingopportunity has arisen at Anchor Group Services, for an experienced security officer to join our established team based in Swindon as a Relief Security Officer. You will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential. As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts. Thesuccessful candidate must have a valid SIA Licence as a minimum, with CCTVpreferred but not essential. Duties include Protecting theclient's property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI's) andsite-specific procedures Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents Operatingand monitoring site CCTV equipment Completingreports by recording observations, information, occurrences, and surveillanceactivities Maintainingorganisation's stability and reputation by complying with legal requirements Contributingto team effort by accomplishing related results as needed Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action Maintainingprofessional conduct at all times Requirements Full 5-year employment checkable history Valid frontline SIA licences DS or SG Customer service experience and confidence to handleconflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy Access to SIA andFirst Aid training at discounted rates, with financial support available Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment) Stream -access to pay as you earn it Cycle to WorkScheme Available Full uniformprovided Free EmployeeAssistance Programme 24/7 including access to counselling HospitalSaturday Fund Reward andRecognition awards What's Next If you would like to be considered forthis position, APPLY NOW and we will be in touch. Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer Within commuting distance of: Swindon,Fairford, Chippenham, Upavon, Cirencester, Wantage, Tetbury, Castle Combe, Brize Norton, Newbury, Witney, Trowbridge, Thatcham, Abingdon, Stroud, Amesbury Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
Mar 10, 2026
Full time
Swindon, United Kingdom Posted on 03/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: ReliefSecurity Officer WorkingHours: Zero hours Pay: £13.48 per hour Location:Swindon Reportingto: Operations Manager Overview An excitingopportunity has arisen at Anchor Group Services, for an experienced security officer to join our established team based in Swindon as a Relief Security Officer. You will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential. As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts. Thesuccessful candidate must have a valid SIA Licence as a minimum, with CCTVpreferred but not essential. Duties include Protecting theclient's property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI's) andsite-specific procedures Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents Operatingand monitoring site CCTV equipment Completingreports by recording observations, information, occurrences, and surveillanceactivities Maintainingorganisation's stability and reputation by complying with legal requirements Contributingto team effort by accomplishing related results as needed Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action Maintainingprofessional conduct at all times Requirements Full 5-year employment checkable history Valid frontline SIA licences DS or SG Customer service experience and confidence to handleconflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy Access to SIA andFirst Aid training at discounted rates, with financial support available Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment) Stream -access to pay as you earn it Cycle to WorkScheme Available Full uniformprovided Free EmployeeAssistance Programme 24/7 including access to counselling HospitalSaturday Fund Reward andRecognition awards What's Next If you would like to be considered forthis position, APPLY NOW and we will be in touch. Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer Within commuting distance of: Swindon,Fairford, Chippenham, Upavon, Cirencester, Wantage, Tetbury, Castle Combe, Brize Norton, Newbury, Witney, Trowbridge, Thatcham, Abingdon, Stroud, Amesbury Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
A leading global investment bank is seeking an experienced T+1 Settlements Business Analyst for a six-month contract in London. Play a key part in the transition to T+1 settlements across multiple asset classes Hybrid 2-3 days a week in the London City Office Competitive day rate Your Role: Analyze end-to-end settlement processes to identify gaps and risks related to the T+1 transition. Gather and document business requirements from stakeholders (Operations, Front Office, Technology) and align them with regulatory standards. Map current vs. target-state workflows to improve automation, reduce manual interventions, and enhance controls. Collaborate with Technology teams to translate business needs into functional specifications and support solution design. Lead User Acceptance Testing (UAT), including test planning, execution, and validation of outcomes. Identify operational risks and dependencies; escalate issues and support remediation planning. Provide regular updates to senior stakeholders on project progress and readiness for T+1 implementation. Document processes and procedures for seamless handover into Business-As-Usual (BAU). Facilitate knowledge transfer by upskilling onshore/offshore teams for long-term sustainability of new processes. Your Profile: Extensive experience as a Settlements Subject Matter Expert within financial services or Markets Operations (multi-asset class exposure preferred). Proven T+1 settlements experience, including involvement in regulatory-driven change programs. Strong ability to gather business requirements and contribute to technical design documents for process improvements. Track record in gap analysis between current and target-state workflows within regulated environments. Experience in developing test strategies and supporting UAT for large-scale change initiatives. Excellent problem-solving skills with the ability to escalate issues effectively when needed. Strong communication skills for creating clear documentation and presenting updates to senior stakeholders. Collaborative mindset with the ability to work across Operations, Front Office, Technology teams, and external providers. Knowledge of market trends related to settlements and willingness to engage in relevant industry forums or working groups. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Mar 10, 2026
Seasonal
A leading global investment bank is seeking an experienced T+1 Settlements Business Analyst for a six-month contract in London. Play a key part in the transition to T+1 settlements across multiple asset classes Hybrid 2-3 days a week in the London City Office Competitive day rate Your Role: Analyze end-to-end settlement processes to identify gaps and risks related to the T+1 transition. Gather and document business requirements from stakeholders (Operations, Front Office, Technology) and align them with regulatory standards. Map current vs. target-state workflows to improve automation, reduce manual interventions, and enhance controls. Collaborate with Technology teams to translate business needs into functional specifications and support solution design. Lead User Acceptance Testing (UAT), including test planning, execution, and validation of outcomes. Identify operational risks and dependencies; escalate issues and support remediation planning. Provide regular updates to senior stakeholders on project progress and readiness for T+1 implementation. Document processes and procedures for seamless handover into Business-As-Usual (BAU). Facilitate knowledge transfer by upskilling onshore/offshore teams for long-term sustainability of new processes. Your Profile: Extensive experience as a Settlements Subject Matter Expert within financial services or Markets Operations (multi-asset class exposure preferred). Proven T+1 settlements experience, including involvement in regulatory-driven change programs. Strong ability to gather business requirements and contribute to technical design documents for process improvements. Track record in gap analysis between current and target-state workflows within regulated environments. Experience in developing test strategies and supporting UAT for large-scale change initiatives. Excellent problem-solving skills with the ability to escalate issues effectively when needed. Strong communication skills for creating clear documentation and presenting updates to senior stakeholders. Collaborative mindset with the ability to work across Operations, Front Office, Technology teams, and external providers. Knowledge of market trends related to settlements and willingness to engage in relevant industry forums or working groups. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Mar 10, 2026
Full time
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Business Process Analyst Location: Huddersfield, West Yorkshire Salary : Up to £35,000 per annum, dependent on experience Job Type: Full-Time / Permanent About Them Our client is one of the UK's fastest-growing online retailers, operating award-winning brands like Laptops Direct, Appliances Direct, and Furniture123. Built from the ground up, their rapid growth means their internal workflows and operating models need to constantly evolve to keep pace with customer demand. They don't follow the normal ways of working. They think unconventionally. They are looking for ingenuity, tenacity, and people who want to get stuck into the real work from day one. About the Role Are you a big-picture thinker who loves untangling complex problems and finding a better, faster way of doing things? They have a fantastic opportunity for a Business Process Analyst to join their team. This role is dedicated to understanding exactly how their business ticks from the moment a customer places an order to the final delivery. You will map out their workflows, spot the inefficiencies, and design the future state of their operations. It is the perfect launchpad for someone looking to build a career in Business Architecture, Enterprise Architecture, or Change Management. What you ll be doing: Facilitating process discovery workshops with stakeholders across commercial, logistics, and customer service teams to understand how they work today. Creating detailed, highly visual maps of their current ("as-is") business processes using tools like Visio, Lucidchart, or similar. Identifying bottlenecks, duplicated efforts, and manual tasks that are ripe for automation or streamlining. Designing and documenting clean, scalable future-state ("to-be") processes and Target Operating Models. Creating Standard Operating Procedures (SOPs) to ensure new, improved ways of working are actually adopted by the business. Acting as the crucial link between operational teams and IT, ensuring that any new software rollouts align with how the business actually functions. What they re looking for: A highly logical, structured thinker with a passion for efficiency and organizational design. Strong visual communication skills you need to be able to turn a chaotic, hour-long meeting into a clean, easy-to-read process flowchart. Excellent stakeholder management skills, with the confidence to challenge the status quo and ask "why do we do it this way?" Familiarity with process mapping notation (like BPMN) or methodologies (like Lean or Agile) is a fantastic bonus, but a willingness to learn is just as important. A proactive, tenacious attitude. You don't just document the problem; you actively drive the business toward the solution. Benefits: Up to £35,000 basic salary (dependent on experience) Healthcare cash plan Your birthday off after a year of service Generous staff discount scheme across all our brands Free onsite parking REF-
Mar 10, 2026
Full time
Business Process Analyst Location: Huddersfield, West Yorkshire Salary : Up to £35,000 per annum, dependent on experience Job Type: Full-Time / Permanent About Them Our client is one of the UK's fastest-growing online retailers, operating award-winning brands like Laptops Direct, Appliances Direct, and Furniture123. Built from the ground up, their rapid growth means their internal workflows and operating models need to constantly evolve to keep pace with customer demand. They don't follow the normal ways of working. They think unconventionally. They are looking for ingenuity, tenacity, and people who want to get stuck into the real work from day one. About the Role Are you a big-picture thinker who loves untangling complex problems and finding a better, faster way of doing things? They have a fantastic opportunity for a Business Process Analyst to join their team. This role is dedicated to understanding exactly how their business ticks from the moment a customer places an order to the final delivery. You will map out their workflows, spot the inefficiencies, and design the future state of their operations. It is the perfect launchpad for someone looking to build a career in Business Architecture, Enterprise Architecture, or Change Management. What you ll be doing: Facilitating process discovery workshops with stakeholders across commercial, logistics, and customer service teams to understand how they work today. Creating detailed, highly visual maps of their current ("as-is") business processes using tools like Visio, Lucidchart, or similar. Identifying bottlenecks, duplicated efforts, and manual tasks that are ripe for automation or streamlining. Designing and documenting clean, scalable future-state ("to-be") processes and Target Operating Models. Creating Standard Operating Procedures (SOPs) to ensure new, improved ways of working are actually adopted by the business. Acting as the crucial link between operational teams and IT, ensuring that any new software rollouts align with how the business actually functions. What they re looking for: A highly logical, structured thinker with a passion for efficiency and organizational design. Strong visual communication skills you need to be able to turn a chaotic, hour-long meeting into a clean, easy-to-read process flowchart. Excellent stakeholder management skills, with the confidence to challenge the status quo and ask "why do we do it this way?" Familiarity with process mapping notation (like BPMN) or methodologies (like Lean or Agile) is a fantastic bonus, but a willingness to learn is just as important. A proactive, tenacious attitude. You don't just document the problem; you actively drive the business toward the solution. Benefits: Up to £35,000 basic salary (dependent on experience) Healthcare cash plan Your birthday off after a year of service Generous staff discount scheme across all our brands Free onsite parking REF-
Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you'll handle inbound calls from customers-everything from simple purchase queries to more complex questions about interest rates. You'll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued. We're proud to offer an energetic, supportive environment where you'll be empowered to shape your future. Through our Career Pathways programme, you'll have clear opportunities to progress-whether that's moving from Credit Cards into a Fraud Specialist role, building new skills or taking the next step in your career. We'll support your journey every step of the way. In our fast-paced call centre, your ability to adapt quickly while delivering exceptional service will help you thrive. We need you to have: Customer service experience - call centre is great, but retail, hospitality or any customer-facing role works too. Strong communication and listening skills, with empathy and resilience to handle complex queries. Confidence using tech - from Microsoft Office to multiple systems at once in a fast-paced environment Office attendance: You'll be office-based during your probation period. Following this, you'll move to hybrid working, attending the office 2 days per week. Our hybrid model gives you a great work-life balance. You'll have focused time working from home, along with valuable time in the office for the moments that matter - like team catch ups, planning sessions and collaborating with colleagues. What's in it for you? You will get a salary of £26,500 plus brilliant benefits to help you feel supported - like a 12% pension, private medical insurance with 24/7 virtual GP access, and a performance-related bonus. Plus, a generous holiday allowance (with the option to buy more), family-friendly policies, and plenty of learning opportunities to grow your career. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you'll handle inbound calls from customers-everything from simple purchase queries to more complex questions about interest rates. You'll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued. We're proud to offer an energetic, supportive environment where you'll be empowered to shape your future. Through our Career Pathways programme, you'll have clear opportunities to progress-whether that's moving from Credit Cards into a Fraud Specialist role, building new skills or taking the next step in your career. We'll support your journey every step of the way. In our fast-paced call centre, your ability to adapt quickly while delivering exceptional service will help you thrive. We need you to have: Customer service experience - call centre is great, but retail, hospitality or any customer-facing role works too. Strong communication and listening skills, with empathy and resilience to handle complex queries. Confidence using tech - from Microsoft Office to multiple systems at once in a fast-paced environment Office attendance: You'll be office-based during your probation period. Following this, you'll move to hybrid working, attending the office 2 days per week. Our hybrid model gives you a great work-life balance. You'll have focused time working from home, along with valuable time in the office for the moments that matter - like team catch ups, planning sessions and collaborating with colleagues. What's in it for you? You will get a salary of £26,500 plus brilliant benefits to help you feel supported - like a 12% pension, private medical insurance with 24/7 virtual GP access, and a performance-related bonus. Plus, a generous holiday allowance (with the option to buy more), family-friendly policies, and plenty of learning opportunities to grow your career. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview This is an associate director role within the growing Advisory team of the BDO International Institutions and Donor Assurance (IIDA) department. The role involves managing teams of junior managers, consultants and analysts to secure and deliver assignments in the domain of evaluation and value-for-money audit. It also includes business development, supporting IIDA leadership to grow the business. IIDA carries out assignments for international donor organisations all over the world - including UN organisations, multi-lateral development banks, EU bodies, government development agencies and charitable foundations. By helping these organisations perform better, our team supports them in improving economic, social and political conditions in dozens of countries around the world. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 10, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview This is an associate director role within the growing Advisory team of the BDO International Institutions and Donor Assurance (IIDA) department. The role involves managing teams of junior managers, consultants and analysts to secure and deliver assignments in the domain of evaluation and value-for-money audit. It also includes business development, supporting IIDA leadership to grow the business. IIDA carries out assignments for international donor organisations all over the world - including UN organisations, multi-lateral development banks, EU bodies, government development agencies and charitable foundations. By helping these organisations perform better, our team supports them in improving economic, social and political conditions in dozens of countries around the world. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Our client is seeking an operationally focused Business MI & Insight Analyst to join their Group Data, MI & Analytics function, aligned closely with the UK Retail Office. This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer outcomes, and customer experience, supporting performance improvement, Consumer Duty obligations, and ongoing change initiatives.Role Context Key Responsibilities Deliver timely analysis on broking performance, productivity, handling activity, and service quality. Identify operational risks, bottlenecks, and opportunities for improvement. Produce actionable insight on capacity, throughput, and quality across operational teams. Deliver Customer Outcomes and Consumer Duty MI, highlighting trends and required actions. Produce and maintain dashboards that meet operational needs and data governance standards. Extract, transform, and analyse data using SQL, aligned to group data models. Support measurement of change initiatives and track benefit realisation. Communicate insights clearly to operational teams and senior stakeholders, translating analysis into practical actions. Essential: Experience within insurance operations, broking, or customer service environments. Strong SQL capability and experience working with structured data sets. Working knowledge of Acturis or similar broking platforms. Experience building and interpreting Power BI dashboards. Ability to translate data into actionable operational insight. Desirable: Experience with cloud-based data platforms such as Microsoft Fabric. Python experience for data analysis or automation. Exposure to Lean, process improvement, or operational excellence methodologies.Personal Attributes Strong analytical mindset with the ability to identify trends and risks. Practical problem-solver who can recommend clear solutions. Confident communicator, able to influence operational and senior stakeholders. Customer-focused, ensuring insight drives better outcomes. High attention to detail and commitment to data accuracy. Please contact a member of the LNJ team for further information regarding this role.
Mar 10, 2026
Full time
Our client is seeking an operationally focused Business MI & Insight Analyst to join their Group Data, MI & Analytics function, aligned closely with the UK Retail Office. This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer outcomes, and customer experience, supporting performance improvement, Consumer Duty obligations, and ongoing change initiatives.Role Context Key Responsibilities Deliver timely analysis on broking performance, productivity, handling activity, and service quality. Identify operational risks, bottlenecks, and opportunities for improvement. Produce actionable insight on capacity, throughput, and quality across operational teams. Deliver Customer Outcomes and Consumer Duty MI, highlighting trends and required actions. Produce and maintain dashboards that meet operational needs and data governance standards. Extract, transform, and analyse data using SQL, aligned to group data models. Support measurement of change initiatives and track benefit realisation. Communicate insights clearly to operational teams and senior stakeholders, translating analysis into practical actions. Essential: Experience within insurance operations, broking, or customer service environments. Strong SQL capability and experience working with structured data sets. Working knowledge of Acturis or similar broking platforms. Experience building and interpreting Power BI dashboards. Ability to translate data into actionable operational insight. Desirable: Experience with cloud-based data platforms such as Microsoft Fabric. Python experience for data analysis or automation. Exposure to Lean, process improvement, or operational excellence methodologies.Personal Attributes Strong analytical mindset with the ability to identify trends and risks. Practical problem-solver who can recommend clear solutions. Confident communicator, able to influence operational and senior stakeholders. Customer-focused, ensuring insight drives better outcomes. High attention to detail and commitment to data accuracy. Please contact a member of the LNJ team for further information regarding this role.
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 09, 2026
Full time
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
An exciting opportunity has arisen for a Finance Analyst to join a thriving organisation in Burton upon Trent, supporting site transformation and performance management. You'll drive financial tracking, ensure policy compliance, and support key projects. With flexible working and strong development opportunities, this collaborative environment offers the chance to make a real impact and grow your finance career. As a Finance Analyst based in Burton upon Trent, you will immerse yourself in a variety of engaging tasks that underpin the financial health of significant transformation projects. Your day-to-day responsibilities will see you collaborating closely with colleagues across departments to deliver timely month end reports, track complex project expenditures, prepare insightful forecasts, and identify potential risks or opportunities. You will also play an important role in supporting cash collection processes and facilitating smooth transitions during periods of organisational change. By assisting with audit requirements and maintaining rigorous compliance standards, you will contribute directly to the integrity of financial operations. Your ability to communicate clearly, organise priorities efficiently, and work cooperatively within a team will be crucial as you help drive continuous improvement throughout the finance function. Play a key role in the month end reporting process by ensuring all financial data is accurately reconciled and submitted within strict corporate deadlines, including sales reconciliations, cost of sale calculations, order backlog analysis, inventory checks, project balance sheet reconciliations, restructuring costs, and capital expenditure tracking. Track project spend meticulously by monitoring committed costs, incurred expenses, and forecasting future outlays for both operational expenditure (OPEX) and capital expenditure (CAPEX), ensuring transparency throughout each project lifecycle. Prepare detailed project models that provide robust forecasts updated with monthly actuals to support informed decision-making across the business. Report on risks and opportunities by identifying key line items, valuing them accurately, and following up on mitigation actions to ensure they are closed out effectively. Monitor project revenue progress closely to ensure that contract milestones are achieved on schedule and invoiced promptly to maintain healthy cash flow. Support the business with cash collection efforts by helping to reduce overdue invoices through effective communication with internal teams and external stakeholders. Gain essential business knowledge to provide cover for team members during the transition of operations from one site to another, ensuring continuity of service. Assist with both external and internal audit requirements by providing necessary documentation and ensuring full compliance with Sarbanes-Oxley regulations. Ensure adherence to group accounting policies as well as statutory accounting standards under both UK GAAP and US GAAP frameworks. What you bring: You will have demonstrated your ability to communicate complex ideas clearly, both verbally and through written reports, while building positive relationships across teams. Your advanced proficiency with Excel and related software tools enables you to manage large datasets efficiently. A keen eye for detail ensures accuracy even when working under tight deadlines. Most importantly, your approachability and willingness to share knowledge make you an invaluable member of any team striving for continuous improvement. Experience working collaboratively within project teams where shared goals are prioritised over individual achievement. Excellent communication skills that enable you to present complex financial information clearly to both finance professionals and non-finance stakeholders alike. Proven experience presenting financial information in a way that supports understanding and informed decision-making across different levels of an organisation. Background working within a manufacturing environment where attention to detail and process adherence are essential for success. Ability to remain calm under pressure while meeting fixed deadlines without compromising accuracy or quality of work. A strong business or customer orientation that ensures your work always aligns with broader organisational objectives. Advanced IT literacy including full proficiency with Excel, other Microsoft Office applications, and familiarity with MRP systems for efficient data management. Outstanding organisational skills combined with the ability to prioritise multiple tasks effectively in a fast-moving environment. Demonstrated commitment to upholding company values such as reliability, passion for excellence, collaboration with others, safety awareness, customer focus, continuous improvement mindset, teamwork spirit, and supportive leadership qualities. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Mar 09, 2026
Seasonal
An exciting opportunity has arisen for a Finance Analyst to join a thriving organisation in Burton upon Trent, supporting site transformation and performance management. You'll drive financial tracking, ensure policy compliance, and support key projects. With flexible working and strong development opportunities, this collaborative environment offers the chance to make a real impact and grow your finance career. As a Finance Analyst based in Burton upon Trent, you will immerse yourself in a variety of engaging tasks that underpin the financial health of significant transformation projects. Your day-to-day responsibilities will see you collaborating closely with colleagues across departments to deliver timely month end reports, track complex project expenditures, prepare insightful forecasts, and identify potential risks or opportunities. You will also play an important role in supporting cash collection processes and facilitating smooth transitions during periods of organisational change. By assisting with audit requirements and maintaining rigorous compliance standards, you will contribute directly to the integrity of financial operations. Your ability to communicate clearly, organise priorities efficiently, and work cooperatively within a team will be crucial as you help drive continuous improvement throughout the finance function. Play a key role in the month end reporting process by ensuring all financial data is accurately reconciled and submitted within strict corporate deadlines, including sales reconciliations, cost of sale calculations, order backlog analysis, inventory checks, project balance sheet reconciliations, restructuring costs, and capital expenditure tracking. Track project spend meticulously by monitoring committed costs, incurred expenses, and forecasting future outlays for both operational expenditure (OPEX) and capital expenditure (CAPEX), ensuring transparency throughout each project lifecycle. Prepare detailed project models that provide robust forecasts updated with monthly actuals to support informed decision-making across the business. Report on risks and opportunities by identifying key line items, valuing them accurately, and following up on mitigation actions to ensure they are closed out effectively. Monitor project revenue progress closely to ensure that contract milestones are achieved on schedule and invoiced promptly to maintain healthy cash flow. Support the business with cash collection efforts by helping to reduce overdue invoices through effective communication with internal teams and external stakeholders. Gain essential business knowledge to provide cover for team members during the transition of operations from one site to another, ensuring continuity of service. Assist with both external and internal audit requirements by providing necessary documentation and ensuring full compliance with Sarbanes-Oxley regulations. Ensure adherence to group accounting policies as well as statutory accounting standards under both UK GAAP and US GAAP frameworks. What you bring: You will have demonstrated your ability to communicate complex ideas clearly, both verbally and through written reports, while building positive relationships across teams. Your advanced proficiency with Excel and related software tools enables you to manage large datasets efficiently. A keen eye for detail ensures accuracy even when working under tight deadlines. Most importantly, your approachability and willingness to share knowledge make you an invaluable member of any team striving for continuous improvement. Experience working collaboratively within project teams where shared goals are prioritised over individual achievement. Excellent communication skills that enable you to present complex financial information clearly to both finance professionals and non-finance stakeholders alike. Proven experience presenting financial information in a way that supports understanding and informed decision-making across different levels of an organisation. Background working within a manufacturing environment where attention to detail and process adherence are essential for success. Ability to remain calm under pressure while meeting fixed deadlines without compromising accuracy or quality of work. A strong business or customer orientation that ensures your work always aligns with broader organisational objectives. Advanced IT literacy including full proficiency with Excel, other Microsoft Office applications, and familiarity with MRP systems for efficient data management. Outstanding organisational skills combined with the ability to prioritise multiple tasks effectively in a fast-moving environment. Demonstrated commitment to upholding company values such as reliability, passion for excellence, collaboration with others, safety awareness, customer focus, continuous improvement mindset, teamwork spirit, and supportive leadership qualities. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Overview Job Role: Strategy & Consulting - Supply Chain & Operations Manager (Planning - Aerospace & Defence) Location: London Career Level: Manager (CL7) N.B. Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role. This requires at least 5 years residency in the UK and not having left the country for more than 30 days consecutively. As a team: Supply Chain and Operations is a major functionally-oriented consulting practice: we help our clients identify and quantify the transformational opportunities available in today's dynamic business environment. Our work spans a range of value-focused operations assignments from redefining an operating model and reconfiguring national, regional or global supply chain footprint and capabilities through to global sourcing of core categories and creation of supply chain risk frameworks to ensure that potential risks are transparent and the extended supply chain is resilient. We support major Aerospace & Defence organisations globally in addressing complex operational, supply chain and planning challenges. Our work spans major platform programmes, MRO/Sustainment, engineering-led supply chains, and mission critical operations across the Defence Enterprise, both public (e.g., MODs) and private sector (e.g., OEMs, Defence Primes and suppliers). You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you! In our team you will Learn at the forefront of the Aerospace & Defence sector, provide actionable insights to the world's top organisations, helping them address priority issues with strategies and improvements they can execute with speed and at scale. Work in a central Planning role with some of the best global companies in the world, responsible for leading workstream delivery to address some of the critical business issues faced today, including: Integrated Business Planning (IBP) - Help clients drive alignment across their sales, operations, and finance teams by deploying IBP solutions that improve collaboration, forecasting accuracy, and agility. Supply chain strategy & segmentation (operating model, process design, etc.) Strategic cost reduction (zero-based supply chain) Inventory optimisation - Help clients refine inventory management by balancing service levels, lead times, and inventory costs using advanced planning tools and methodologies like IBP and MRP. Control towers - Implementation and optimisation of digital control towers to provide end-to-end supply chain visibility, enhancing responsiveness and decision-making through real-time data. Platform-driven transformation (technology strategy, systems implementation, etc.) - Enable organizations to implement advanced planning platforms (e.g., SAP IBP, Oracle Cloud SCM, Kinaxis, BlueYonder) to automate and optimise planning processes. Sustainable and resilient supply chain (risk, performance, innovation, diversity, sustainability) - Assist in embedding sustainability and risk management into planning processes, balancing resilience with cost and efficiency. Advanced analytics & AI - Utilise advanced analytics and AI-driven forecasting techniques to support predictive demand planning and scenario analysis, ensuring flexibility in rapidly changing market conditions. Capacity planning & production scheduling - Work with clients to optimise production scheduling and capacity planning, reducing bottlenecks and improving throughput in line with demand fluctuations. In this role you will Work with colleagues to concisely and convincingly convey the central business importance of effective planning to client stakeholders. Contribute to designing and supporting the strategic value case for Supply Chain & Operations planning transformation programmes. Ensure transformation workstreams deliver their full strategic value. This will include, but not be limited to, the selection (based on a strategic assessment of business needs) and implementation of solutions such as SAP, Oracle, Blue Yonder, Kinaxis, o9 Solutions. Lead workstreams within projects and delivery teams in our Supply Chain Planning group to formulate and execute innovative planning-centric strategies. Support the development and optimisation of planning frameworks and drive the integration of advanced planning solutions, such as IBP (Integrated Business Planning) and AI powered forecasting, to enhance responsiveness and flexibility. These frameworks will cover the full end to end value chain of the business. Drive supply chain transformations in line with client's business challenges: Deliver capabilities (process/tools/people) in line with the future operating model Analyse and model financial data to support large scale cost reduction programmes, utilising functional and cost category benchmarks, process definitions and enterprise value targeting tools Help clients improve their ability to drive business outcomes through digital planning, reporting, and analytics Bring best practice approaches to planning from Accenture and the wider communities Build day to day client relationships as part of a wider team including Operations and Supply Chain Executives/Directors. Target and articulate value for clients and support RFP responses to bring the best of Accenture SC&O to our clients. Lead smaller business development opportunities and support larger pursuits, preparing sales proposals. Build and lead highly effective teams of Consultants and Analysts to help shape and execute client engagements, with a strong capability to develop the skills and capabilities of junior colleagues. Contribute to global thought leadership and leverage the skills of others throughout the practice to enable cohesive delivery of strategic and transformative solutions. Build and establish relationships with key third parties (e.g. technology providers, NGOs, governmental bodies) that help to complement and expand Accenture's capabilities and PoV. Qualification We are looking for experience in the following skills: Functional experience should include some of the following within the Aerospace and Defence industry: demand planning, supply planning, operations planning, supply chain planning (S&OP, IBP), distributed order management, inventory management, distribution and logistics networks, supply chain management, process optimisation, operating model design. Related skill and experience could include exposure to the end-to-end manufacturing or support services (spares & repairs) value chain within the Aerospace & Defence (private and public) sector. Experience in similar industries will be considered, but an interest in and commitment to supporting the Aerospace & Defence sector is a requirement. 5+ years consulting and/or project delivery experience with exposure to Aerospace & Defence sector organisations. Ability to analyse complex client problems, understand financial performance links between operations, supply chain and corporate results and think strategically to create benefit/business cases. Leadership: the ability to establish trust based relationships at mid-senior level and gain valuable insights through collaboration and communication. Strong strategic thinking and team building with a proven track record in driving business outcomes for large clients. Proven Line Management experience with successful outcomes. Ability to develop new concepts, break through thinking, structure ideas and solutions. Excellent written, oral and presentation communication skills. Set yourself apart Experience in Aerospace and Defence sector, with delivery experience in industrial supply chains, including an understanding of how the end-to-end "Defence Enterprise" supply chain operates. Supply chain technology and digital disruptor awareness, including but not limited to SAP (S4/IBP), Kinaxis, BlueYonder, o9 Solutions, intelligent automation, Internet of Things (IoT), blockchain and analytics; other specific systems / applications relevant from previous experience. What's in it for you At Accenture in addition to a competitive basic salary and car allowance, you will also have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! For senior roles additional bonus and equity awards are available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. . click apply for full job details
Mar 09, 2026
Full time
Overview Job Role: Strategy & Consulting - Supply Chain & Operations Manager (Planning - Aerospace & Defence) Location: London Career Level: Manager (CL7) N.B. Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role. This requires at least 5 years residency in the UK and not having left the country for more than 30 days consecutively. As a team: Supply Chain and Operations is a major functionally-oriented consulting practice: we help our clients identify and quantify the transformational opportunities available in today's dynamic business environment. Our work spans a range of value-focused operations assignments from redefining an operating model and reconfiguring national, regional or global supply chain footprint and capabilities through to global sourcing of core categories and creation of supply chain risk frameworks to ensure that potential risks are transparent and the extended supply chain is resilient. We support major Aerospace & Defence organisations globally in addressing complex operational, supply chain and planning challenges. Our work spans major platform programmes, MRO/Sustainment, engineering-led supply chains, and mission critical operations across the Defence Enterprise, both public (e.g., MODs) and private sector (e.g., OEMs, Defence Primes and suppliers). You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you! In our team you will Learn at the forefront of the Aerospace & Defence sector, provide actionable insights to the world's top organisations, helping them address priority issues with strategies and improvements they can execute with speed and at scale. Work in a central Planning role with some of the best global companies in the world, responsible for leading workstream delivery to address some of the critical business issues faced today, including: Integrated Business Planning (IBP) - Help clients drive alignment across their sales, operations, and finance teams by deploying IBP solutions that improve collaboration, forecasting accuracy, and agility. Supply chain strategy & segmentation (operating model, process design, etc.) Strategic cost reduction (zero-based supply chain) Inventory optimisation - Help clients refine inventory management by balancing service levels, lead times, and inventory costs using advanced planning tools and methodologies like IBP and MRP. Control towers - Implementation and optimisation of digital control towers to provide end-to-end supply chain visibility, enhancing responsiveness and decision-making through real-time data. Platform-driven transformation (technology strategy, systems implementation, etc.) - Enable organizations to implement advanced planning platforms (e.g., SAP IBP, Oracle Cloud SCM, Kinaxis, BlueYonder) to automate and optimise planning processes. Sustainable and resilient supply chain (risk, performance, innovation, diversity, sustainability) - Assist in embedding sustainability and risk management into planning processes, balancing resilience with cost and efficiency. Advanced analytics & AI - Utilise advanced analytics and AI-driven forecasting techniques to support predictive demand planning and scenario analysis, ensuring flexibility in rapidly changing market conditions. Capacity planning & production scheduling - Work with clients to optimise production scheduling and capacity planning, reducing bottlenecks and improving throughput in line with demand fluctuations. In this role you will Work with colleagues to concisely and convincingly convey the central business importance of effective planning to client stakeholders. Contribute to designing and supporting the strategic value case for Supply Chain & Operations planning transformation programmes. Ensure transformation workstreams deliver their full strategic value. This will include, but not be limited to, the selection (based on a strategic assessment of business needs) and implementation of solutions such as SAP, Oracle, Blue Yonder, Kinaxis, o9 Solutions. Lead workstreams within projects and delivery teams in our Supply Chain Planning group to formulate and execute innovative planning-centric strategies. Support the development and optimisation of planning frameworks and drive the integration of advanced planning solutions, such as IBP (Integrated Business Planning) and AI powered forecasting, to enhance responsiveness and flexibility. These frameworks will cover the full end to end value chain of the business. Drive supply chain transformations in line with client's business challenges: Deliver capabilities (process/tools/people) in line with the future operating model Analyse and model financial data to support large scale cost reduction programmes, utilising functional and cost category benchmarks, process definitions and enterprise value targeting tools Help clients improve their ability to drive business outcomes through digital planning, reporting, and analytics Bring best practice approaches to planning from Accenture and the wider communities Build day to day client relationships as part of a wider team including Operations and Supply Chain Executives/Directors. Target and articulate value for clients and support RFP responses to bring the best of Accenture SC&O to our clients. Lead smaller business development opportunities and support larger pursuits, preparing sales proposals. Build and lead highly effective teams of Consultants and Analysts to help shape and execute client engagements, with a strong capability to develop the skills and capabilities of junior colleagues. Contribute to global thought leadership and leverage the skills of others throughout the practice to enable cohesive delivery of strategic and transformative solutions. Build and establish relationships with key third parties (e.g. technology providers, NGOs, governmental bodies) that help to complement and expand Accenture's capabilities and PoV. Qualification We are looking for experience in the following skills: Functional experience should include some of the following within the Aerospace and Defence industry: demand planning, supply planning, operations planning, supply chain planning (S&OP, IBP), distributed order management, inventory management, distribution and logistics networks, supply chain management, process optimisation, operating model design. Related skill and experience could include exposure to the end-to-end manufacturing or support services (spares & repairs) value chain within the Aerospace & Defence (private and public) sector. Experience in similar industries will be considered, but an interest in and commitment to supporting the Aerospace & Defence sector is a requirement. 5+ years consulting and/or project delivery experience with exposure to Aerospace & Defence sector organisations. Ability to analyse complex client problems, understand financial performance links between operations, supply chain and corporate results and think strategically to create benefit/business cases. Leadership: the ability to establish trust based relationships at mid-senior level and gain valuable insights through collaboration and communication. Strong strategic thinking and team building with a proven track record in driving business outcomes for large clients. Proven Line Management experience with successful outcomes. Ability to develop new concepts, break through thinking, structure ideas and solutions. Excellent written, oral and presentation communication skills. Set yourself apart Experience in Aerospace and Defence sector, with delivery experience in industrial supply chains, including an understanding of how the end-to-end "Defence Enterprise" supply chain operates. Supply chain technology and digital disruptor awareness, including but not limited to SAP (S4/IBP), Kinaxis, BlueYonder, o9 Solutions, intelligent automation, Internet of Things (IoT), blockchain and analytics; other specific systems / applications relevant from previous experience. What's in it for you At Accenture in addition to a competitive basic salary and car allowance, you will also have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! For senior roles additional bonus and equity awards are available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. . click apply for full job details
Military Process Control Specialist/ Logistics Analyst, European Central Flow Team (ECFT) Job ID: Amazon UK Services Ltd. Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions! We're busy revolutionizing how the world shops supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our dedicated Amazon Associates, the PCS ensures seamless fulfilment operations. In this critical position, you'll be instrumental in driving Amazon Europe's workflow planning, risk mitigation, and cost and capacity management. Collaborating directly with FC partners, you'll provide guidance, identify and rectify workflow variances, and actively manage the journey of millions of customer orders from checkout to shipment. Our comprehensive onboarding process equips you with all the necessary knowledge, while our supportive matrix structure empowers you to deliver, innovate, create, and grow. We're seeking problem-solvers with a keen eye for optimization opportunities, meticulous attention to detail, and the ability to seamlessly navigate tasks while communicating effectively across all organizational levels. Your natural curiosity will drive you to explore the intricate web of systems that power our smile-delivery machine, understanding their inter dependencies and interactions. Join us in this dynamic role and help shape the future of e-commerce fulfilment at Amazon. Key job responsibilities Master Amazon's proprietary flow management tools and processes, becoming the go-to for seamless FC operations interface Innovate and implement metrics, conducting thorough analyses to uncover optimization opportunities, then design and champion scalable, standardized solutions Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levels Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs Teach peers and customers with knowledge-sharing initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellence A day in the life At Amazon's European Central Flow Team (ECFT), our Process Control Specialists (PCS) synchronize their schedules with our Fulfillment Center partners, embracing a unique 4x10 work week. Operating from our LCY Tilbury office, team members work either Sunday-to-Wednesday or Wednesday-to-Saturday shifts, covering both day and night operations. This schedule not only aligns with our FC operations but also rewards our team with a coveted 3-day weekend every week. Wednesdays serve as our "overlap day", where half the team alternates focus between ongoing operations and dedicated time for projects, professional growth, training, and deep-dive analyses. A typical day for a PCS begins with a comprehensive assessment of our current state. We analyse order volumes, workstream distributions, and compare real-time data against both network-wide metrics and previously established plans. Leveraging our suite of proprietary systems, we craft dynamic staffing plans, determining optimal associate placement and timing. This plan is then collaboratively refined with FC management, undergoing constant iteration as new orders flow in and operational variables shift. Our adaptive approach allows us to maintain control in the face of fluctuating demand. When order volumes surge, we employ sophisticated tools to modulate inflow or redistribute workload across our network. As we approach capacity limits, we strategically reschedule orders, always guided by our commitment to uphold customer promises and prevent late deliveries. In the event of operational disruptions - be it a localized conveyor malfunction, a widespread weather event, or a software glitch - our PCS team springs into action. We swiftly assess the situation, implement immediate mitigation strategies, and develop robust contingency plans. Through rapid testing, iteration, and resource optimization, we strive to restore normal operations as quickly as possible. Our strength lies in our ability to mobilize cross-functional partnerships, facilitating swift communication and consolidating critical information to resolve issues efficiently. This agile response mechanism ensures that even in the face of unexpected challenges, we maintain our customer focus and operational excellence. About the team The European Central Flow Team (ECFT), a vital component of PE, serves as the beating heart of Amazon's Fulfilment Centres (FCs). We embody the Day 1 spirit, leveraging 24/7 communication and deep expertise to drive continuous innovation, standardization, and improvement across our FC network. While our core mission revolves around capacity, risk, and workflow management, we're about so much more. Our relentless focus on real-time responsiveness and resource planning ensures that customer promises are always kept, and deliveries arrive on time, every time. Why Join ECFT? At ECFT, we're not just optimizing operations - we're reinventing the future of fulfilment. We collaborate closely with multiple stakeholder teams, identifying high-impact opportunities to add value across the network. Our team pioneered FC optimization, developing a comprehensive suite of metrics and amassing millions of data points to uncover every efficiency opportunity. Integrated within FCs, we combine hard data with frontline insights to drive meaningful innovations, constantly creating new metrics, workflows, and process paths. With our extensive relationships, we can scale these innovations immediately, standardizing efforts to increase availability, boost delivery speed, reduce defects, and minimize cost-to-serve across the entire FC network. Join ECFT, and you'll be at the forefront of optimizing Amazon's global fulfilment operations, delivering smiles to millions of customers while tackling some of the most complex logistical challenges in the world. Basic Qualifications You are proficient in English (European Framework level B2), enabling clear and effective communication across all channels You have the ability to simplify and convey intricate ideas, making them easily digestible for diverse audiences You exhibit a bias for action, ability to work independently to triage issues and solve problems while exercising sound judgment on escalation needs You are a problem solver with attention to detail, comfortable working with data to make critical decisions and influence multiple stakeholders Preferred Qualifications Degree or relevant experience in logistics, leadership roles, administration, education, or similar fields Experience in remote or centralized team environments Basic knowledge or interest in learning programming languages Ability to balance and prioritize, influencing others in pursuit of great outcomes Experience of collaborating with customers or stakeholders to drive business objectives and deliver results Experience in fast-paced, metric led environments with a focus on continuous improvement Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Mar 08, 2026
Full time
Military Process Control Specialist/ Logistics Analyst, European Central Flow Team (ECFT) Job ID: Amazon UK Services Ltd. Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions! We're busy revolutionizing how the world shops supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our dedicated Amazon Associates, the PCS ensures seamless fulfilment operations. In this critical position, you'll be instrumental in driving Amazon Europe's workflow planning, risk mitigation, and cost and capacity management. Collaborating directly with FC partners, you'll provide guidance, identify and rectify workflow variances, and actively manage the journey of millions of customer orders from checkout to shipment. Our comprehensive onboarding process equips you with all the necessary knowledge, while our supportive matrix structure empowers you to deliver, innovate, create, and grow. We're seeking problem-solvers with a keen eye for optimization opportunities, meticulous attention to detail, and the ability to seamlessly navigate tasks while communicating effectively across all organizational levels. Your natural curiosity will drive you to explore the intricate web of systems that power our smile-delivery machine, understanding their inter dependencies and interactions. Join us in this dynamic role and help shape the future of e-commerce fulfilment at Amazon. Key job responsibilities Master Amazon's proprietary flow management tools and processes, becoming the go-to for seamless FC operations interface Innovate and implement metrics, conducting thorough analyses to uncover optimization opportunities, then design and champion scalable, standardized solutions Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levels Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs Teach peers and customers with knowledge-sharing initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellence A day in the life At Amazon's European Central Flow Team (ECFT), our Process Control Specialists (PCS) synchronize their schedules with our Fulfillment Center partners, embracing a unique 4x10 work week. Operating from our LCY Tilbury office, team members work either Sunday-to-Wednesday or Wednesday-to-Saturday shifts, covering both day and night operations. This schedule not only aligns with our FC operations but also rewards our team with a coveted 3-day weekend every week. Wednesdays serve as our "overlap day", where half the team alternates focus between ongoing operations and dedicated time for projects, professional growth, training, and deep-dive analyses. A typical day for a PCS begins with a comprehensive assessment of our current state. We analyse order volumes, workstream distributions, and compare real-time data against both network-wide metrics and previously established plans. Leveraging our suite of proprietary systems, we craft dynamic staffing plans, determining optimal associate placement and timing. This plan is then collaboratively refined with FC management, undergoing constant iteration as new orders flow in and operational variables shift. Our adaptive approach allows us to maintain control in the face of fluctuating demand. When order volumes surge, we employ sophisticated tools to modulate inflow or redistribute workload across our network. As we approach capacity limits, we strategically reschedule orders, always guided by our commitment to uphold customer promises and prevent late deliveries. In the event of operational disruptions - be it a localized conveyor malfunction, a widespread weather event, or a software glitch - our PCS team springs into action. We swiftly assess the situation, implement immediate mitigation strategies, and develop robust contingency plans. Through rapid testing, iteration, and resource optimization, we strive to restore normal operations as quickly as possible. Our strength lies in our ability to mobilize cross-functional partnerships, facilitating swift communication and consolidating critical information to resolve issues efficiently. This agile response mechanism ensures that even in the face of unexpected challenges, we maintain our customer focus and operational excellence. About the team The European Central Flow Team (ECFT), a vital component of PE, serves as the beating heart of Amazon's Fulfilment Centres (FCs). We embody the Day 1 spirit, leveraging 24/7 communication and deep expertise to drive continuous innovation, standardization, and improvement across our FC network. While our core mission revolves around capacity, risk, and workflow management, we're about so much more. Our relentless focus on real-time responsiveness and resource planning ensures that customer promises are always kept, and deliveries arrive on time, every time. Why Join ECFT? At ECFT, we're not just optimizing operations - we're reinventing the future of fulfilment. We collaborate closely with multiple stakeholder teams, identifying high-impact opportunities to add value across the network. Our team pioneered FC optimization, developing a comprehensive suite of metrics and amassing millions of data points to uncover every efficiency opportunity. Integrated within FCs, we combine hard data with frontline insights to drive meaningful innovations, constantly creating new metrics, workflows, and process paths. With our extensive relationships, we can scale these innovations immediately, standardizing efforts to increase availability, boost delivery speed, reduce defects, and minimize cost-to-serve across the entire FC network. Join ECFT, and you'll be at the forefront of optimizing Amazon's global fulfilment operations, delivering smiles to millions of customers while tackling some of the most complex logistical challenges in the world. Basic Qualifications You are proficient in English (European Framework level B2), enabling clear and effective communication across all channels You have the ability to simplify and convey intricate ideas, making them easily digestible for diverse audiences You exhibit a bias for action, ability to work independently to triage issues and solve problems while exercising sound judgment on escalation needs You are a problem solver with attention to detail, comfortable working with data to make critical decisions and influence multiple stakeholders Preferred Qualifications Degree or relevant experience in logistics, leadership roles, administration, education, or similar fields Experience in remote or centralized team environments Basic knowledge or interest in learning programming languages Ability to balance and prioritize, influencing others in pursuit of great outcomes Experience of collaborating with customers or stakeholders to drive business objectives and deliver results Experience in fast-paced, metric led environments with a focus on continuous improvement Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. This role isbased in our London Victoria office Become part of the team Do you enjoy working on complex and challenging projects using your ingenuity to deliver real and meaningful value? Would you be motivated by contributing to a positive-human future? Are you keen to work to build improvement capability and operations excellence? Would you be motivated by working collaboratively in diverse project teams, often with a blend of colleagues,clientsand suppliers? Is shaping your career pathway and the development of others important to you? If so, our Operations and Improvement consultancy roles could be for you! We are actively looking to recruit people atAnalyst Consultant andConsultant level. In the UK,we workwith a range oforganisations whoareareinvolved inproviding localservices, underpinningthe economies and communities we livein.These includeLocal Authorities, NHS Health Trusts and Integrated Care Systems, Universities as well asassociatedcentral government departments such as DfE, MHCLG and theDoH.Ourareas of focus include: Undertaking advisoryworkandrunningmanaged servicesin care technology Helping Local Governmentwith cost reduction and optimisation Supporting Local Government withreform and reorganisation Working withcentral government design and implement critical educational reform Supporting Universitiesto developtheir strategies, operatingmodeland underpinning systems Working with local organisations to respond to thedevolution agenda and empowering local communities Qualifications We are seeking talented individualswhoare committed to improving local and national serviceswith experiencein designing and delivering projects in Localand Central Government. We are looking for candidates with skills and experience in the following areas: Workingtodelivertangible improvements and outcomes inlocal government (or associated organisations) in corporate,commercialor public facing roles. A strong grasp and enthusiasm for core themes in public service sector reform Scoping,developingand delivering a variety of successful projects, working with a range of stakeholders Presenting and communicating ideaspersuasively andeffectively to a range of audiences Developing clear written presentations and reports which offer well evidenced conclusions and recommendations. Analytical mindset with the ability toidentifyand solve problems, and to make informed decisions. Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions. Strong interpersonal skills, enabling successful collaboration with stakeholders across all levels. A drive for personal and professional progression. We pride ourselves on partnering with clients, providing a service that delivers real and long-lasting value. Our Operations and Improvement consultants are expected to be hands on, working together with our clients to bring energy,directionandexpertisein helping to solve the most difficultchallenges. In addition to the formal benefits set out below, we are passionate about the personal and career development of our consultants. Our team is committed toproviding the opportunities, support,trainingand coaching required at all levels to ensure our consultants can all achieve their potential. We know the skill-gap and 'somewhat need to tick every box' can get in the way of meeting brilliant candidates, so please don't hesitate to apply - we'd love to hear from you. Apply today by completing our online application Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Mar 08, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. This role isbased in our London Victoria office Become part of the team Do you enjoy working on complex and challenging projects using your ingenuity to deliver real and meaningful value? Would you be motivated by contributing to a positive-human future? Are you keen to work to build improvement capability and operations excellence? Would you be motivated by working collaboratively in diverse project teams, often with a blend of colleagues,clientsand suppliers? Is shaping your career pathway and the development of others important to you? If so, our Operations and Improvement consultancy roles could be for you! We are actively looking to recruit people atAnalyst Consultant andConsultant level. In the UK,we workwith a range oforganisations whoareareinvolved inproviding localservices, underpinningthe economies and communities we livein.These includeLocal Authorities, NHS Health Trusts and Integrated Care Systems, Universities as well asassociatedcentral government departments such as DfE, MHCLG and theDoH.Ourareas of focus include: Undertaking advisoryworkandrunningmanaged servicesin care technology Helping Local Governmentwith cost reduction and optimisation Supporting Local Government withreform and reorganisation Working withcentral government design and implement critical educational reform Supporting Universitiesto developtheir strategies, operatingmodeland underpinning systems Working with local organisations to respond to thedevolution agenda and empowering local communities Qualifications We are seeking talented individualswhoare committed to improving local and national serviceswith experiencein designing and delivering projects in Localand Central Government. We are looking for candidates with skills and experience in the following areas: Workingtodelivertangible improvements and outcomes inlocal government (or associated organisations) in corporate,commercialor public facing roles. A strong grasp and enthusiasm for core themes in public service sector reform Scoping,developingand delivering a variety of successful projects, working with a range of stakeholders Presenting and communicating ideaspersuasively andeffectively to a range of audiences Developing clear written presentations and reports which offer well evidenced conclusions and recommendations. Analytical mindset with the ability toidentifyand solve problems, and to make informed decisions. Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions. Strong interpersonal skills, enabling successful collaboration with stakeholders across all levels. A drive for personal and professional progression. We pride ourselves on partnering with clients, providing a service that delivers real and long-lasting value. Our Operations and Improvement consultants are expected to be hands on, working together with our clients to bring energy,directionandexpertisein helping to solve the most difficultchallenges. In addition to the formal benefits set out below, we are passionate about the personal and career development of our consultants. Our team is committed toproviding the opportunities, support,trainingand coaching required at all levels to ensure our consultants can all achieve their potential. We know the skill-gap and 'somewhat need to tick every box' can get in the way of meeting brilliant candidates, so please don't hesitate to apply - we'd love to hear from you. Apply today by completing our online application Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
