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qa analyst
Grayce
Graduate Tech Analyst - Manchester
Grayce Manchester, Lancashire
Overview Graduate Technology Roles - Software Development, QA Testing, DevOps & other opportunities (via the Graduate Development Programme) Location: North West, UK Application Requirements Right to work in the UK unsponsored for the duration of the programme Ability to work on site, five days per week Some roles require a high level of security clearance. For these, applicants must have been based in the UK for the last five years as a minimum Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas. Why Grayce? Grayce specialises in delivering change and transformation for some of the UK's most ambitious organisations. For over a decade, we have partnered with FTSE 100 and FTSE 250 companies to deploy high performing early career talent across major programmes of work. Our Accelerated Development Programme offers a structured, fast track route into industry. You will gain hands on experience with leading organisations while developing professional skills, earning industry recognised qualifications, and receiving dedicated coaching and mentoring throughout your journey. About Our Opportunities Grayce is seeking motivated graduates to join our Graduate Development Programme and begin their careers in technology. We are recruiting across a range of roles and are looking for individuals who demonstrate curiosity, adaptability, strong communication skills and a structured, analytical approach to problem solving. At Grayce, you will be supported by expert coaching and structured development while working with some of the UK's most respected organisations - from FTSE 100 and FTSE 250 companies to global technology leaders. You will join a team focused on continuous learning, collaboration and delivering measurable impact. Software Development Support the design, development and maintenance of enterprise level applications, contributing to feature development, engineering tasks and defect resolution. QA Testing Support software quality assurance through test preparation, execution, documentation and remediation activities, with opportunities to progress into automation or performance testing. DevOps Assist in the deployment, monitoring and optimisation of software systems, supporting automation, environment configuration, performance monitoring and operational improvements. Information Security Contribute to protecting systems and data by supporting security monitoring, incident response, vulnerability assessment and policy or control implementation. Service Desk / Service Management Provide first line technical support by triaging incidents, resolving service requests, escalating issues appropriately and supporting efficient IT service operations. What Makes a Great Grayce Analyst Academic Background Technical Skills (advantageous) An interest in building capability in areas such as: Programming languages including Java, Python or similar Test automation, BDD practices and tools such as Cucumber Performance testing concepts Cloud platforms (e.g., AWS, Azure or similar) Infrastructure as code principles and basic scripting CI/CD concepts, version control and deployment practices Microservices and containerisation concepts Agile delivery methodologies and tools such as Jira and Confluence Professional Skills Strong communication, structured thinking, stakeholder engagement, organisation and a commitment to continuous learning. Why Work for Us? Hands on experience working full time onsite with leading organisations, supported by accredited training and industry aligned development. Delivery You will typically work with one client during your time at Grayce, delivering high quality outcomes in a structured, professional environment. Dedicated coaching and support throughout your placement and development journey. Progression Completion of a minimum of six industry recognised accreditations, with clear pathways for progression and salary growth. 24/7 access to our Employee Assistance Programme, offering confidential financial, legal, health and wellbeing support. Notes The following content appears to be related to application submission, form fields and status messages and is not part of the role description. It has been omitted to keep the focus on the job content.
Mar 08, 2026
Full time
Overview Graduate Technology Roles - Software Development, QA Testing, DevOps & other opportunities (via the Graduate Development Programme) Location: North West, UK Application Requirements Right to work in the UK unsponsored for the duration of the programme Ability to work on site, five days per week Some roles require a high level of security clearance. For these, applicants must have been based in the UK for the last five years as a minimum Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas. Why Grayce? Grayce specialises in delivering change and transformation for some of the UK's most ambitious organisations. For over a decade, we have partnered with FTSE 100 and FTSE 250 companies to deploy high performing early career talent across major programmes of work. Our Accelerated Development Programme offers a structured, fast track route into industry. You will gain hands on experience with leading organisations while developing professional skills, earning industry recognised qualifications, and receiving dedicated coaching and mentoring throughout your journey. About Our Opportunities Grayce is seeking motivated graduates to join our Graduate Development Programme and begin their careers in technology. We are recruiting across a range of roles and are looking for individuals who demonstrate curiosity, adaptability, strong communication skills and a structured, analytical approach to problem solving. At Grayce, you will be supported by expert coaching and structured development while working with some of the UK's most respected organisations - from FTSE 100 and FTSE 250 companies to global technology leaders. You will join a team focused on continuous learning, collaboration and delivering measurable impact. Software Development Support the design, development and maintenance of enterprise level applications, contributing to feature development, engineering tasks and defect resolution. QA Testing Support software quality assurance through test preparation, execution, documentation and remediation activities, with opportunities to progress into automation or performance testing. DevOps Assist in the deployment, monitoring and optimisation of software systems, supporting automation, environment configuration, performance monitoring and operational improvements. Information Security Contribute to protecting systems and data by supporting security monitoring, incident response, vulnerability assessment and policy or control implementation. Service Desk / Service Management Provide first line technical support by triaging incidents, resolving service requests, escalating issues appropriately and supporting efficient IT service operations. What Makes a Great Grayce Analyst Academic Background Technical Skills (advantageous) An interest in building capability in areas such as: Programming languages including Java, Python or similar Test automation, BDD practices and tools such as Cucumber Performance testing concepts Cloud platforms (e.g., AWS, Azure or similar) Infrastructure as code principles and basic scripting CI/CD concepts, version control and deployment practices Microservices and containerisation concepts Agile delivery methodologies and tools such as Jira and Confluence Professional Skills Strong communication, structured thinking, stakeholder engagement, organisation and a commitment to continuous learning. Why Work for Us? Hands on experience working full time onsite with leading organisations, supported by accredited training and industry aligned development. Delivery You will typically work with one client during your time at Grayce, delivering high quality outcomes in a structured, professional environment. Dedicated coaching and support throughout your placement and development journey. Progression Completion of a minimum of six industry recognised accreditations, with clear pathways for progression and salary growth. 24/7 access to our Employee Assistance Programme, offering confidential financial, legal, health and wellbeing support. Notes The following content appears to be related to application submission, form fields and status messages and is not part of the role description. It has been omitted to keep the focus on the job content.
Markets Intelligence Analyst
PowerToFly
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analytics, problem solving and communication to Citi's Market Intelligence team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Markets Intelligence team has three main areas of opportunity. Quote Automation uses Machine Learning/NLP to read Client & Broker chats by: Ingesting Client and Broker chats where financial products are quoted and traded Building Machine Learning / NLP models for structuring data objects Deploying low-latency, automation solutions for Sales and Trading workflow SalesBOT works on developing a GenAI/LLM solution for daily tasks by: Building Front end and pipelines to synthesized information for Sales Designing Chatbot scripts, and user interactions across platforms Integrating datasets, APIs and MQA functions Sales Analytics helps Product and Regional Sales to develop: Client Value rules of the road review and challenge Productivity measures definition and validation Client Wallets submission and replay to Sales This role has a Global footprint and will have significant impact in terms of influencing decisions through advice, counsel and/or facilitating services to others across the broader Markets organization. It requires collaboration with various teams within Markets to align, coordinate, challenge and implement results. What you'll do This role will require utilizing next gen data science techniques, or advanced data analytics for practical business applications. Interfaces with subject matter experts to understand processes and their end products Source and collate data to build use cases and perform exploratory analysis to validate usability Create and deliver executive, high-impact output which directly improves the business, and communicate clearly through demos and presentations What we'll need from you The preferred candidate is a self-starter who can work to solve complex financial and analytical problems. Bachelor's degree in STEM/Finance Demonstrable knowledge of Financial Markets products Experience with python for analytics, or object orientated coding Highly effective communicator, able to interact with stakeholders Sound logical thinking, good attitude / work ethics Ability to multi-task and work under pressure What we can offer you This is a unique role that will offer you the opportunity to build an in-depth knowledge of financial products, quantitative analytics, and Sales/Trading. Every day there will be new business challenges that will help you develop new skills that can drive your career. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Mar 08, 2026
Full time
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analytics, problem solving and communication to Citi's Market Intelligence team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Markets Intelligence team has three main areas of opportunity. Quote Automation uses Machine Learning/NLP to read Client & Broker chats by: Ingesting Client and Broker chats where financial products are quoted and traded Building Machine Learning / NLP models for structuring data objects Deploying low-latency, automation solutions for Sales and Trading workflow SalesBOT works on developing a GenAI/LLM solution for daily tasks by: Building Front end and pipelines to synthesized information for Sales Designing Chatbot scripts, and user interactions across platforms Integrating datasets, APIs and MQA functions Sales Analytics helps Product and Regional Sales to develop: Client Value rules of the road review and challenge Productivity measures definition and validation Client Wallets submission and replay to Sales This role has a Global footprint and will have significant impact in terms of influencing decisions through advice, counsel and/or facilitating services to others across the broader Markets organization. It requires collaboration with various teams within Markets to align, coordinate, challenge and implement results. What you'll do This role will require utilizing next gen data science techniques, or advanced data analytics for practical business applications. Interfaces with subject matter experts to understand processes and their end products Source and collate data to build use cases and perform exploratory analysis to validate usability Create and deliver executive, high-impact output which directly improves the business, and communicate clearly through demos and presentations What we'll need from you The preferred candidate is a self-starter who can work to solve complex financial and analytical problems. Bachelor's degree in STEM/Finance Demonstrable knowledge of Financial Markets products Experience with python for analytics, or object orientated coding Highly effective communicator, able to interact with stakeholders Sound logical thinking, good attitude / work ethics Ability to multi-task and work under pressure What we can offer you This is a unique role that will offer you the opportunity to build an in-depth knowledge of financial products, quantitative analytics, and Sales/Trading. Every day there will be new business challenges that will help you develop new skills that can drive your career. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Markets Intelligence Analyst
Citibank (Switzerland) AG
For additional information, please review .By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Markets Intelligence team has three main areas of opportunity.Quote Automation uses Machine Learning/NLP to read Client & Broker chats by: Ingesting Client and Broker chats where financial products are quoted and traded Building Machine Learning / NLP models for structuring data objects Deploying low-latency, automation solutions for Sales and Trading workflowSalesBOT works on developing a GenAI/LLM solution for daily tasks by: Building Front end and pipelines to synthesized information for Sales Designing Chatbot scripts, and user interactions across platforms Integrating datasets, APIs and MQA functionsSales Analytics helps Product and Regional Sales to develop: Client Value rules of the road review and challenge Productivity measures definition and validation Client Wallets submission and replay to SalesThis role has a Global footprint and will have significant impact in terms of influencing decisions through advice, counsel and/or facilitating services to others across the broader Markets organization. It requires collaboration with various teams within Markets to align, coordinate, challenge and implement results. What you'll do This role will require utilizing next gen data science techniques, or advanced data analytics for practical business applications. Interfaces with subject matter experts to understand processes and their end products Source and collate data to build use cases and perform exploratory analysis to validate usability Create and deliver executive, high-impact output which directly improves the business, and communicate clearly through demos and presentations What we'll need from you The preferred candidate is a self-starter who can work to solve complex financial and analytical problems. Bachelor's degree in STEM/Finance Demonstrable knowledge of Financial Markets products Experience with python for analytics, or object orientated coding Highly effective communicator, able to interact with stakeholders Sound logical thinking, good attitude / work ethics Ability to multi-task and work under pressure What we can offer you This is a unique role that will offer you the opportunity to build an in-depth knowledge of financial products, quantitative analytics, and Sales/Trading. Every day there will be new business challenges that will help you develop new skills that can drive your career.We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Job Family Group: Decision Management Job Family: Specialized Analytics (Data Science/Computational Statistics) Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
Mar 08, 2026
Full time
For additional information, please review .By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Markets Intelligence team has three main areas of opportunity.Quote Automation uses Machine Learning/NLP to read Client & Broker chats by: Ingesting Client and Broker chats where financial products are quoted and traded Building Machine Learning / NLP models for structuring data objects Deploying low-latency, automation solutions for Sales and Trading workflowSalesBOT works on developing a GenAI/LLM solution for daily tasks by: Building Front end and pipelines to synthesized information for Sales Designing Chatbot scripts, and user interactions across platforms Integrating datasets, APIs and MQA functionsSales Analytics helps Product and Regional Sales to develop: Client Value rules of the road review and challenge Productivity measures definition and validation Client Wallets submission and replay to SalesThis role has a Global footprint and will have significant impact in terms of influencing decisions through advice, counsel and/or facilitating services to others across the broader Markets organization. It requires collaboration with various teams within Markets to align, coordinate, challenge and implement results. What you'll do This role will require utilizing next gen data science techniques, or advanced data analytics for practical business applications. Interfaces with subject matter experts to understand processes and their end products Source and collate data to build use cases and perform exploratory analysis to validate usability Create and deliver executive, high-impact output which directly improves the business, and communicate clearly through demos and presentations What we'll need from you The preferred candidate is a self-starter who can work to solve complex financial and analytical problems. Bachelor's degree in STEM/Finance Demonstrable knowledge of Financial Markets products Experience with python for analytics, or object orientated coding Highly effective communicator, able to interact with stakeholders Sound logical thinking, good attitude / work ethics Ability to multi-task and work under pressure What we can offer you This is a unique role that will offer you the opportunity to build an in-depth knowledge of financial products, quantitative analytics, and Sales/Trading. Every day there will be new business challenges that will help you develop new skills that can drive your career.We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Job Family Group: Decision Management Job Family: Specialized Analytics (Data Science/Computational Statistics) Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
Markets Intelligence Analyst
Citigroup Inc.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analytics, problem solving and communication to Citi's Market Intelligence team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Markets Intelligence team has three main areas of opportunity. Quote Automation Ingesting Client and Broker chats where financial products are quoted and traded Building Machine Learning / NLP models for structuring data objects Deploying low-latency, automation solutions for Sales and Trading workflow SalesBOT Building Front end and pipelines to synthesized information for Sales Designing Chatbot scripts, and user interactions across platforms Integrating datasets, APIs and MQA functions Sales Analytics Client Value rules of the road review and challenge Productivity measures definition and validation Client Wallets submission and replay to Sales This role has a Global footprint and will have significant impact in terms of influencing decisions through advice, counsel and/or facilitating services to others across the broader Markets organization. It requires collaboration with various teams within Markets to align, coordinate, challenge and implement results. What you'll do This role will require utilizing next gen data science techniques, or advanced data analytics for practical business applications. Interfaces with subject matter experts to understand processes and their end products Source and collate data to build use cases and perform exploratory analysis to validate usability Create and deliver executive, high-impact output which directly improves the business, and communicate clearly through demos and presentations What we'll need from you The preferred candidate is a self-starter who can work to solve complex financial and analytical problems. Bachelor's degree in STEM/Finance Demonstrable knowledge of Financial Markets products Experience with python for analytics, or object orientated coding Highly effective communicator, able to interact with stakeholders Sound logical thinking, good attitude / work ethics Ability to multi-task and work under pressure What we can offer you This is a unique role that will offer you the opportunity to build an in-depth knowledge of financial products, quantitative analytics, and Sales/Trading. Every day there will be new business challenges that will help you develop new skills that can drive your career. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental LeaveSpecial discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group Decision Management Job Family Specialized Analytics (Data Science/Computational Statistics) Time Type Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Mar 08, 2026
Full time
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analytics, problem solving and communication to Citi's Market Intelligence team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Markets Intelligence team has three main areas of opportunity. Quote Automation Ingesting Client and Broker chats where financial products are quoted and traded Building Machine Learning / NLP models for structuring data objects Deploying low-latency, automation solutions for Sales and Trading workflow SalesBOT Building Front end and pipelines to synthesized information for Sales Designing Chatbot scripts, and user interactions across platforms Integrating datasets, APIs and MQA functions Sales Analytics Client Value rules of the road review and challenge Productivity measures definition and validation Client Wallets submission and replay to Sales This role has a Global footprint and will have significant impact in terms of influencing decisions through advice, counsel and/or facilitating services to others across the broader Markets organization. It requires collaboration with various teams within Markets to align, coordinate, challenge and implement results. What you'll do This role will require utilizing next gen data science techniques, or advanced data analytics for practical business applications. Interfaces with subject matter experts to understand processes and their end products Source and collate data to build use cases and perform exploratory analysis to validate usability Create and deliver executive, high-impact output which directly improves the business, and communicate clearly through demos and presentations What we'll need from you The preferred candidate is a self-starter who can work to solve complex financial and analytical problems. Bachelor's degree in STEM/Finance Demonstrable knowledge of Financial Markets products Experience with python for analytics, or object orientated coding Highly effective communicator, able to interact with stakeholders Sound logical thinking, good attitude / work ethics Ability to multi-task and work under pressure What we can offer you This is a unique role that will offer you the opportunity to build an in-depth knowledge of financial products, quantitative analytics, and Sales/Trading. Every day there will be new business challenges that will help you develop new skills that can drive your career. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental LeaveSpecial discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group Decision Management Job Family Specialized Analytics (Data Science/Computational Statistics) Time Type Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Arabic-Speaking Government & Sovereign Affairs Advisor (USD200K)
Mind Friend
Location: Hybrid (International) Travel: Frequent - Must be able to travel with 24 hours' notice Compensation: USD $200K + Bonus + Commission Top-tier salary + all travel expenses covered Important: Read Before Applying This is not an academic, research, or entry-level policy role. We are seeking a senior professional with direct, hands-on experience working with governments, sovereign wealth funds, or government-related investment and financial institutions in the GCC region. Candidates without practical government or sovereign-level experience will not be considered. Role Overview We are appointing a senior-level advisor to act as a strategic liaison between European stakeholders and government or sovereign entities across the Gulf region. This role requires: Real operational experience inside or alongside government Established relationships within sovereign or ministerial circles Strong geopolitical judgement Ability to navigate high-level institutional environments Candidates who do not meet all of the following criteria will not be considered: Mandatory Requirements (Non-Negotiable) Applicants must demonstrate: Minimum 5-10 years senior-level experience Direct experience working: Inside a government ministry (GCC preferred), OR For a sovereign wealth fund, OR For a government-related investment authority, OR Within financial, trade, energy, defence, or commerce authorities Demonstrated professional experience working in Qatar, UAE, Bahrain, Kuwait, Oman and/or Saudi Arabia Proven exposure to decision-making environments at senior institutional level Experience managing relationships with: Sovereign wealth funds Ministries Government investment bodies Financial regulators Energy or defence authorities Fluent in Arabic and English (spoken, written, and reading at professional level) Minimum Bachelor's degree (Master's preferred) Ability to travel internationally within 24 hours' notice Highly discreet, professional, and culturally aware Ability to manage high-level communications between European stakeholders and Gulf counterparts Applications that do not meet these criteria will not be considered. Additional Advantage Fluency in additional languages beyond Arabic and English. Established network within Gulf state regulatory or governmental bodies. Existing relationships within GCC sovereign institutions Background in investments, finance, trade, defence, or energy sectors Experience managing politically sensitive cross-border matters Established credibility within government-linked entities Profiles We Are Seeking We are interested in professionals who have: Worked at senior level within a GCC ministry Held roles in sovereign wealth funds (e.g., investment, strategy, international partnerships) Operated in government-backed investment platforms Managed cross-border institutional or state-linked projects Served in senior advisory roles to ministers, boards, or sovereign institutions Profiles We Are NOT Seeking Academic researchers without government operational exposure Entry-level policy analysts Construction or infrastructure project managers Real estate project managers Junior consultants without sovereign-level experience Core Responsibilities Lead strategic engagement with government and sovereign stakeholders Navigate institutional processes within GCC entities Support cross-border investment and advisory discussions Prepare executive-level briefing materials Represent the organisation in high-level meetings when required Maintain strict discretion and professional integrity Application Requirement In your application, you must clearly state: Government or sovereign entity you worked for Your level of seniority Nature of decision-making exposure Countries of operation Years of direct government-related experience Applications that do not clearly demonstrate relevant government or sovereign experience will not proceed. Top-Tier Salary: (USD $ 200,000+ Annually) Plus Bonus a highly competitive compensation package. Full Expense Coverage: All business travel and logistical expenses are fully paid. Hybrid Environment: A flexible working model combining remote work with essential on-site presence. Professional Prestige: Work within a high-stakes, international professional environment at the intersection of European and Gulf commerce.
Mar 08, 2026
Full time
Location: Hybrid (International) Travel: Frequent - Must be able to travel with 24 hours' notice Compensation: USD $200K + Bonus + Commission Top-tier salary + all travel expenses covered Important: Read Before Applying This is not an academic, research, or entry-level policy role. We are seeking a senior professional with direct, hands-on experience working with governments, sovereign wealth funds, or government-related investment and financial institutions in the GCC region. Candidates without practical government or sovereign-level experience will not be considered. Role Overview We are appointing a senior-level advisor to act as a strategic liaison between European stakeholders and government or sovereign entities across the Gulf region. This role requires: Real operational experience inside or alongside government Established relationships within sovereign or ministerial circles Strong geopolitical judgement Ability to navigate high-level institutional environments Candidates who do not meet all of the following criteria will not be considered: Mandatory Requirements (Non-Negotiable) Applicants must demonstrate: Minimum 5-10 years senior-level experience Direct experience working: Inside a government ministry (GCC preferred), OR For a sovereign wealth fund, OR For a government-related investment authority, OR Within financial, trade, energy, defence, or commerce authorities Demonstrated professional experience working in Qatar, UAE, Bahrain, Kuwait, Oman and/or Saudi Arabia Proven exposure to decision-making environments at senior institutional level Experience managing relationships with: Sovereign wealth funds Ministries Government investment bodies Financial regulators Energy or defence authorities Fluent in Arabic and English (spoken, written, and reading at professional level) Minimum Bachelor's degree (Master's preferred) Ability to travel internationally within 24 hours' notice Highly discreet, professional, and culturally aware Ability to manage high-level communications between European stakeholders and Gulf counterparts Applications that do not meet these criteria will not be considered. Additional Advantage Fluency in additional languages beyond Arabic and English. Established network within Gulf state regulatory or governmental bodies. Existing relationships within GCC sovereign institutions Background in investments, finance, trade, defence, or energy sectors Experience managing politically sensitive cross-border matters Established credibility within government-linked entities Profiles We Are Seeking We are interested in professionals who have: Worked at senior level within a GCC ministry Held roles in sovereign wealth funds (e.g., investment, strategy, international partnerships) Operated in government-backed investment platforms Managed cross-border institutional or state-linked projects Served in senior advisory roles to ministers, boards, or sovereign institutions Profiles We Are NOT Seeking Academic researchers without government operational exposure Entry-level policy analysts Construction or infrastructure project managers Real estate project managers Junior consultants without sovereign-level experience Core Responsibilities Lead strategic engagement with government and sovereign stakeholders Navigate institutional processes within GCC entities Support cross-border investment and advisory discussions Prepare executive-level briefing materials Represent the organisation in high-level meetings when required Maintain strict discretion and professional integrity Application Requirement In your application, you must clearly state: Government or sovereign entity you worked for Your level of seniority Nature of decision-making exposure Countries of operation Years of direct government-related experience Applications that do not clearly demonstrate relevant government or sovereign experience will not proceed. Top-Tier Salary: (USD $ 200,000+ Annually) Plus Bonus a highly competitive compensation package. Full Expense Coverage: All business travel and logistical expenses are fully paid. Hybrid Environment: A flexible working model combining remote work with essential on-site presence. Professional Prestige: Work within a high-stakes, international professional environment at the intersection of European and Gulf commerce.
Ad Operations Analyst
Adelaide Metrics Inc.
Fast-growing measurement company seeking a versatile Data Analyst eager to transform data into actionable insights for leading brands and agencies. Ideal for a proactive problem-solver who can balance autonomy with responsiveness in a role where quiet stretches and urgent deliverables often coexist. Who we are Adelaide is the leader in one of the fastest-growing areas of digital advertising: attention metrics. Since 2020, we've been a trusted measurement partner for 40% of Fortune 50 companies. They rely on our metric, AU, to maximize the effectiveness of media spend. AU is "the attention economy's most widely recognized metric," according to Adweek, and we swept the measurement category in the 2024 Adexchanger awards. Our business is growing rapidly-we've doubled revenue in just 18 months and grew our team by 45% last year. Earlier this year, in partnership with The New York Times, we launched Adelaide for Publishers, the next step in our vision to create a more fair and equitable marketplace for media. Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb. While we have an office in NYC, we're very remote-friendly and support flexible work arrangements. How we operate We are a team of action-oriented doers; management rolls up their sleeves to contribute daily. Our culture is rooted in curiosity and loosely held but rigorously vetted opinions; everyone is encouraged to contribute to planning and strategy. Position Overview This position reports to the Senior Director of Analytics and Technical Account Management and works to standardize and automate analytical processes. In this role, you will join a team of Data Analysts who support our clients by delivering media quality analysis, campaign reporting, and optimization opportunities to advertisers, agencies, and publishers alike. You'll be responsible for developing and automating reporting workflows and insights tools for both internal and external use. Day-to-day activities will include SQL querying, Excel modeling, client reporting and insight delivery. We're seeking a candidate with 2+ years of experience in programmatic advertising and digital media analytics. This is a fully remote position within the United Kingdom, with opportunities to connect with colleagues at our London WeWork. What you'll learn An important part of our culture is continuing education and the sharing of ideas. We offer: A large network of investors and advisors for you to access that will help your team succeed Mentorship from executives with decades of experience in adtech and media Regular internal knowledge-sharing sessions Education budget to accelerate your team's development Specifically, in this role, you will learn: Gain a deep understanding of attention metrics and media quality measurement Work alongside Senior Analysts and Technical Account Managers to develop scalable campaign execution and measurement solutions that support our clients and internal teams Learn how business units collaborate by working within a transparent, cross functional environment Core Responsibilities Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams Analyzing granular measurement based data to help improve upon our tracker development and implementation Excel and Looker to explore, clean, and filter data in preparation for analysis Create reports and dashboards that communicate key findings and trends to clients Provide client support by answering questions, resolving issues, and providing guidance on how to use our platform and metric Stay updated on the latest developments and best practices in the digital media industry What you'll bring 1-3 years of experience in Ad Operations, Media Analytics, or a related field Client Engagement & Insight Delivery - Experience communicating directly with clients to present findings, answer questions, and translate analytical results into actionable recommendations; able to build trust, tailor insights to different audiences, and support strategic decision making through data. Excel Expertise - command of Excel, including pivot tables, lookup functions, and formula based analysis to support data exploration and reporting tasks; working knowledge of Macros a plus Programming Skills - familiarity with Python for data exploration, scripting, and automation Data Quality & Testing - Strong attention to detail in building data validation, profiling routines, and root cause analysis workflows Communication & Collaboration - Excellent interpersonal skills with experience working cross functionally; ability to translate technical concepts for non technical audiences and deliver training/support Educational Background & Experience - Bachelor's degree in a quantitative, technical, or analytical field (e.g. Computer Science, Math, Physics, Engineering) or a rigorous coding bootcamp with a portfolio demonstrating the above skills. Paid time off Parental leave Wellness & Development Stipend Holiday break Volunteer time off Performance based quarterly bonus Stock options Workplace & Equipment London WeWork Equal Employment Opportunity (EEO) Statement Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.
Mar 05, 2026
Full time
Fast-growing measurement company seeking a versatile Data Analyst eager to transform data into actionable insights for leading brands and agencies. Ideal for a proactive problem-solver who can balance autonomy with responsiveness in a role where quiet stretches and urgent deliverables often coexist. Who we are Adelaide is the leader in one of the fastest-growing areas of digital advertising: attention metrics. Since 2020, we've been a trusted measurement partner for 40% of Fortune 50 companies. They rely on our metric, AU, to maximize the effectiveness of media spend. AU is "the attention economy's most widely recognized metric," according to Adweek, and we swept the measurement category in the 2024 Adexchanger awards. Our business is growing rapidly-we've doubled revenue in just 18 months and grew our team by 45% last year. Earlier this year, in partnership with The New York Times, we launched Adelaide for Publishers, the next step in our vision to create a more fair and equitable marketplace for media. Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb. While we have an office in NYC, we're very remote-friendly and support flexible work arrangements. How we operate We are a team of action-oriented doers; management rolls up their sleeves to contribute daily. Our culture is rooted in curiosity and loosely held but rigorously vetted opinions; everyone is encouraged to contribute to planning and strategy. Position Overview This position reports to the Senior Director of Analytics and Technical Account Management and works to standardize and automate analytical processes. In this role, you will join a team of Data Analysts who support our clients by delivering media quality analysis, campaign reporting, and optimization opportunities to advertisers, agencies, and publishers alike. You'll be responsible for developing and automating reporting workflows and insights tools for both internal and external use. Day-to-day activities will include SQL querying, Excel modeling, client reporting and insight delivery. We're seeking a candidate with 2+ years of experience in programmatic advertising and digital media analytics. This is a fully remote position within the United Kingdom, with opportunities to connect with colleagues at our London WeWork. What you'll learn An important part of our culture is continuing education and the sharing of ideas. We offer: A large network of investors and advisors for you to access that will help your team succeed Mentorship from executives with decades of experience in adtech and media Regular internal knowledge-sharing sessions Education budget to accelerate your team's development Specifically, in this role, you will learn: Gain a deep understanding of attention metrics and media quality measurement Work alongside Senior Analysts and Technical Account Managers to develop scalable campaign execution and measurement solutions that support our clients and internal teams Learn how business units collaborate by working within a transparent, cross functional environment Core Responsibilities Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams Analyzing granular measurement based data to help improve upon our tracker development and implementation Excel and Looker to explore, clean, and filter data in preparation for analysis Create reports and dashboards that communicate key findings and trends to clients Provide client support by answering questions, resolving issues, and providing guidance on how to use our platform and metric Stay updated on the latest developments and best practices in the digital media industry What you'll bring 1-3 years of experience in Ad Operations, Media Analytics, or a related field Client Engagement & Insight Delivery - Experience communicating directly with clients to present findings, answer questions, and translate analytical results into actionable recommendations; able to build trust, tailor insights to different audiences, and support strategic decision making through data. Excel Expertise - command of Excel, including pivot tables, lookup functions, and formula based analysis to support data exploration and reporting tasks; working knowledge of Macros a plus Programming Skills - familiarity with Python for data exploration, scripting, and automation Data Quality & Testing - Strong attention to detail in building data validation, profiling routines, and root cause analysis workflows Communication & Collaboration - Excellent interpersonal skills with experience working cross functionally; ability to translate technical concepts for non technical audiences and deliver training/support Educational Background & Experience - Bachelor's degree in a quantitative, technical, or analytical field (e.g. Computer Science, Math, Physics, Engineering) or a rigorous coding bootcamp with a portfolio demonstrating the above skills. Paid time off Parental leave Wellness & Development Stipend Holiday break Volunteer time off Performance based quarterly bonus Stock options Workplace & Equipment London WeWork Equal Employment Opportunity (EEO) Statement Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.
Team Lead
Betway Group
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Mar 05, 2026
Full time
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Adria Solutions Ltd
Junior Software Tester - Manchester
Adria Solutions Ltd City, Manchester
Junior Software Tester Manchester Are you looking to kick-start or grow your career in software testing? Join a dynamic organisation with ambitious goals! Our client is transforming their sector through innovative digital products and exceptional customer experiences. This is a fantastic opportunity to develop your QA career within a supportive, collaborative environment. Role Overview As a Junior Software Tester, you ll support the QA team in ensuring the quality and reliability of the company s digital platforms. Working closely with Product Owners, Developers, and senior QA team members, you ll help test new features, identify bugs, and contribute to delivering high-quality releases. This role is ideal for someone with some hands-on testing experience (commercial or academic) who is eager to learn and develop within an Agile environment. Responsibilities Support testing of web and mobile applications (Android and iOS). Assist with testing RESTful APIs using tools such as Postman. Execute manual test cases and document results clearly. Identify, log, and help track software defects through to resolution. Work closely with Developers and Product Owners to understand requirements. Contribute to test planning and writing basic Acceptance Criteria. Participate in Agile ceremonies such as stand-ups and sprint reviews. Requirements Some experience in software testing (commercial, internship, placement, or relevant coursework). Basic understanding of mobile application testing (Android and/or iOS). Awareness of API testing concepts (Postman experience desirable). Strong attention to detail and problem-solving skills. Good communication skills and willingness to learn. Understanding of Agile methodologies (Scrum/Kanban) is advantageous. Desirable Exposure to bug tracking tools (e.g., Jira). Basic understanding of testing principles (e.g., test cases, regression testing, UAT). Interest in automation testing as a future career path. Benefits Competitive salary based on experience. Flexible working model, including hybrid/remote options. Supportive environment with mentoring from experienced QA professionals. Clear career progression opportunities into QA Analyst or Automation roles. Interested? Click Apply Now to begin your QA career journey! Junior Software Tester Manchester
Feb 28, 2026
Full time
Junior Software Tester Manchester Are you looking to kick-start or grow your career in software testing? Join a dynamic organisation with ambitious goals! Our client is transforming their sector through innovative digital products and exceptional customer experiences. This is a fantastic opportunity to develop your QA career within a supportive, collaborative environment. Role Overview As a Junior Software Tester, you ll support the QA team in ensuring the quality and reliability of the company s digital platforms. Working closely with Product Owners, Developers, and senior QA team members, you ll help test new features, identify bugs, and contribute to delivering high-quality releases. This role is ideal for someone with some hands-on testing experience (commercial or academic) who is eager to learn and develop within an Agile environment. Responsibilities Support testing of web and mobile applications (Android and iOS). Assist with testing RESTful APIs using tools such as Postman. Execute manual test cases and document results clearly. Identify, log, and help track software defects through to resolution. Work closely with Developers and Product Owners to understand requirements. Contribute to test planning and writing basic Acceptance Criteria. Participate in Agile ceremonies such as stand-ups and sprint reviews. Requirements Some experience in software testing (commercial, internship, placement, or relevant coursework). Basic understanding of mobile application testing (Android and/or iOS). Awareness of API testing concepts (Postman experience desirable). Strong attention to detail and problem-solving skills. Good communication skills and willingness to learn. Understanding of Agile methodologies (Scrum/Kanban) is advantageous. Desirable Exposure to bug tracking tools (e.g., Jira). Basic understanding of testing principles (e.g., test cases, regression testing, UAT). Interest in automation testing as a future career path. Benefits Competitive salary based on experience. Flexible working model, including hybrid/remote options. Supportive environment with mentoring from experienced QA professionals. Clear career progression opportunities into QA Analyst or Automation roles. Interested? Click Apply Now to begin your QA career journey! Junior Software Tester Manchester
Senior Product Manager, Subscriptions (relocate to HK/SG)
P2P
Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Our Subscriptions team is focused on expanding recurring revenue streams and improving customer lifetime value by designing and launching compelling membership models, benefits, and payment experiences across our product ecosystem. We are looking for Product Managers to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry changing platform. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Job Responsibilities Own the end-to-end strategy, P&L, and success metrics for all subscription and membership offerings. Define, execute, and analyze A/B tests across pricing, feature gating, trial periods, and payment flows to continually improve conversion and retention metrics. Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind. Design, test, and launch new tiered subscription models, promotional offers, and loyalty programs to drive enrollment and reduce churn. Analyze subscription performance data to identify growth opportunities and inform roadmap prioritization. Define features, write product specifications, facilitate user studies, manage the backlog, and ultimately ship products/features in a timely manner. Repeat: Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind. Job Requirements Proven ability to manage subscription economics, including defining KPIs like LTV:CAC and measuring the impact of pricing and feature changes. Strong technical understanding of payment gateways, recurring billing platforms (e.g., Stripe, Zuora), and integration requirements. A data informed work style, viewed through a compassionate lens of the user. A passion for building delightful customer facing products and experiences. Experience shipping and iterating on successful Software or Financial products at scale. The ability to collaborate well with designers, engineers, QA, Marketing, compliance, growth. Bachelor's degree or equivalent experience. With domain knowledge in the subscription economy, loyalty programs, or direct experience managing products with a significant recurring revenue component are preferred. Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us? Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: visa card provided upon joining Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet . Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at . is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.
Feb 28, 2026
Full time
Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Our Subscriptions team is focused on expanding recurring revenue streams and improving customer lifetime value by designing and launching compelling membership models, benefits, and payment experiences across our product ecosystem. We are looking for Product Managers to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry changing platform. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Job Responsibilities Own the end-to-end strategy, P&L, and success metrics for all subscription and membership offerings. Define, execute, and analyze A/B tests across pricing, feature gating, trial periods, and payment flows to continually improve conversion and retention metrics. Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind. Design, test, and launch new tiered subscription models, promotional offers, and loyalty programs to drive enrollment and reduce churn. Analyze subscription performance data to identify growth opportunities and inform roadmap prioritization. Define features, write product specifications, facilitate user studies, manage the backlog, and ultimately ship products/features in a timely manner. Repeat: Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind. Job Requirements Proven ability to manage subscription economics, including defining KPIs like LTV:CAC and measuring the impact of pricing and feature changes. Strong technical understanding of payment gateways, recurring billing platforms (e.g., Stripe, Zuora), and integration requirements. A data informed work style, viewed through a compassionate lens of the user. A passion for building delightful customer facing products and experiences. Experience shipping and iterating on successful Software or Financial products at scale. The ability to collaborate well with designers, engineers, QA, Marketing, compliance, growth. Bachelor's degree or equivalent experience. With domain knowledge in the subscription economy, loyalty programs, or direct experience managing products with a significant recurring revenue component are preferred. Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us? Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: visa card provided upon joining Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet . Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at . is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.
Arden Resourcing
ServiceNow Test Analyst
Arden Resourcing Marlow, Buckinghamshire
ServiceNow Test Analyst Hybrid Salary up to 45k A QA Engineer is required to join a growing ServiceNow implementation team within an IT Systems provider. The role is a vital position; and the successful candidate will have a pivotal role in system delivery with the chance to make a significant impact on the quality of output. You will be both responsible for testing in-house developments and third-party platforms. Your tasks will include: Working closely with the whole implementation team to create, review, and execute test plans and scripts for functional testing; both manual and automated. Analysing technical/functional specifications and user stories to drive out test scripts & steps. Overcoming risks and any issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies and test execution. Knowledge & experience of designing, developing and executing ATF test cases in ServiceNow. ServiceNow certification is advantageous as is ISTQB Test Certification.
Feb 28, 2026
Full time
ServiceNow Test Analyst Hybrid Salary up to 45k A QA Engineer is required to join a growing ServiceNow implementation team within an IT Systems provider. The role is a vital position; and the successful candidate will have a pivotal role in system delivery with the chance to make a significant impact on the quality of output. You will be both responsible for testing in-house developments and third-party platforms. Your tasks will include: Working closely with the whole implementation team to create, review, and execute test plans and scripts for functional testing; both manual and automated. Analysing technical/functional specifications and user stories to drive out test scripts & steps. Overcoming risks and any issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies and test execution. Knowledge & experience of designing, developing and executing ATF test cases in ServiceNow. ServiceNow certification is advantageous as is ISTQB Test Certification.
VERTECH GROUP (UK) LTD
Manual QA Tester - Home Based
VERTECH GROUP (UK) LTD Littlemore, Oxfordshire
QA Tester / Test Analyst (Manual) Location: Home Based / Oxford (approx. 4-6 times per yr) Salary: Circa 45K - 50K + Bonus + Benefits QA Tester required by an established, fast-growing software company working on a high-usage online platform This is a hands-on manual testing role working across complex online applications in close collaboration with software developers Essential: At least 5 years' experience in manual testing of online software applications Strong experience testing complex web-based systems (ideally ecommerce or transaction-heavy platforms) Proven background working directly with development teams Solid defect management and test case design experience Experience with Jira and TestRail (or similar test management tools) Experience using cross-browser/device testing tools such as BrowserStack Nice-to-have: ISTQB certified or equivalent experience Experience testing gaming platforms Exposure to payment systems or high-volume transactional environments Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment where you'll be able to keep up-to-date with the latest technologies and enjoy a healthy work/life balance! Apply now for FULL details!
Feb 28, 2026
Full time
QA Tester / Test Analyst (Manual) Location: Home Based / Oxford (approx. 4-6 times per yr) Salary: Circa 45K - 50K + Bonus + Benefits QA Tester required by an established, fast-growing software company working on a high-usage online platform This is a hands-on manual testing role working across complex online applications in close collaboration with software developers Essential: At least 5 years' experience in manual testing of online software applications Strong experience testing complex web-based systems (ideally ecommerce or transaction-heavy platforms) Proven background working directly with development teams Solid defect management and test case design experience Experience with Jira and TestRail (or similar test management tools) Experience using cross-browser/device testing tools such as BrowserStack Nice-to-have: ISTQB certified or equivalent experience Experience testing gaming platforms Exposure to payment systems or high-volume transactional environments Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment where you'll be able to keep up-to-date with the latest technologies and enjoy a healthy work/life balance! Apply now for FULL details!
QA Lead - Operational Acceptance Testing & Readiness
Scrumconnect Limited
A leading digital consultancy in London is seeking a Lead QA Analyst to plan and coordinate Operational Acceptance Testing (OAT) activities. The role involves developing test plans, validating criteria, and ensuring service readiness for production. Candidates should have 7-10 years of QA experience and strong operational testing skills. The company is committed to diversity and inclusion, and they encourage applications from under-represented communities.
Feb 27, 2026
Full time
A leading digital consultancy in London is seeking a Lead QA Analyst to plan and coordinate Operational Acceptance Testing (OAT) activities. The role involves developing test plans, validating criteria, and ensuring service readiness for production. Candidates should have 7-10 years of QA experience and strong operational testing skills. The company is committed to diversity and inclusion, and they encourage applications from under-represented communities.
Orchard Recruitment Ltd
Test Analyst
Orchard Recruitment Ltd Douglas, Isle of Man
Our leading Financial Services Sector Client are seeking a Test Analyst to join their QA team as they enjoy continued business growth. PLEASE NOTE: this is on-site in Isle of Man, not remote or hybrid As Test Analyst here you will be responsible for: Review & testing sign-off of requirements and design specifications Creation of formal test documentation, including Test Plans and Completion Reports Test design, execution, defect management & monitoring Ensuring full traceability of testing to requirements/specification Progress reporting to Test Lead/Manager and project stakeholders Creation of re-useable, automatable, test cases for regression The ideal candidate for the role of Test Analyst will have: A minimum of 2 years' experience of testing Hold ISTQB Foundation certificate in Software Testing Strong analytical & problem-solving skills, and attention to detail Excellent communication skills - both written and verbal Ability to work collaboratively, or on your own initiative, and deliver to tight deadlines Experience with using Gherkin syntax for test case design A genuine interest in technology and software testing Desirable: Experience of the Finance domain, and Life & Pensions in particular, is an advantage Experience of test automation is an advantage
Feb 27, 2026
Full time
Our leading Financial Services Sector Client are seeking a Test Analyst to join their QA team as they enjoy continued business growth. PLEASE NOTE: this is on-site in Isle of Man, not remote or hybrid As Test Analyst here you will be responsible for: Review & testing sign-off of requirements and design specifications Creation of formal test documentation, including Test Plans and Completion Reports Test design, execution, defect management & monitoring Ensuring full traceability of testing to requirements/specification Progress reporting to Test Lead/Manager and project stakeholders Creation of re-useable, automatable, test cases for regression The ideal candidate for the role of Test Analyst will have: A minimum of 2 years' experience of testing Hold ISTQB Foundation certificate in Software Testing Strong analytical & problem-solving skills, and attention to detail Excellent communication skills - both written and verbal Ability to work collaboratively, or on your own initiative, and deliver to tight deadlines Experience with using Gherkin syntax for test case design A genuine interest in technology and software testing Desirable: Experience of the Finance domain, and Life & Pensions in particular, is an advantage Experience of test automation is an advantage
Akkodis
Salesforce Tester - Contract
Akkodis City, Sheffield
Contract Tester - Salesforce / Contact Centre Sheffield (Hybrid) Duration: Minimum 1 month (potential extension) Day Rate: Negotiable Location: Sheffield office - minimum 3 days per week on-site Overview We're seeking an experienced Test Analyst / QA Tester with a strong background in Salesforce testing to support a key project. This is an excellent short-term contract opportunity for someone who can quickly add value, work collaboratively, and hit the ground running in a fast-paced environment. Key Responsibilities Plan, design, and execute test cases for Salesforce-based solutions Perform functional, regression, integration, and end-to-end testing Work closely with developers, business analysts, and end users Log, track, and retest defects, ensuring timely resolution Support testing around contact centre workflows, systems, and processes Provide clear test documentation and contribute to overall quality assurance practices Essential Experience Hands-on testing experience with Salesforce platforms (Service Cloud preferred) Strong understanding of test methodologies and defect management Previous experience working within or supporting contact centre environments Confident working in Agile or hybrid delivery teams Ability to work autonomously, with strong attention to detail Desirable ISTQB Foundation or Advanced Certification Experience using tools such as Jira, Azure DevOps, or similar Prior experience in contract or consultancy assignments Working Arrangement Hybrid : On-site at our Sheffield office at least 3 days per week Collaborative working environment with flexibility where possible How to Apply If you're a proactive tester with Salesforce expertise and are available for short-term contract work, we'd love to hear from you. Please send your CV and day rate expectations. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 27, 2026
Contractor
Contract Tester - Salesforce / Contact Centre Sheffield (Hybrid) Duration: Minimum 1 month (potential extension) Day Rate: Negotiable Location: Sheffield office - minimum 3 days per week on-site Overview We're seeking an experienced Test Analyst / QA Tester with a strong background in Salesforce testing to support a key project. This is an excellent short-term contract opportunity for someone who can quickly add value, work collaboratively, and hit the ground running in a fast-paced environment. Key Responsibilities Plan, design, and execute test cases for Salesforce-based solutions Perform functional, regression, integration, and end-to-end testing Work closely with developers, business analysts, and end users Log, track, and retest defects, ensuring timely resolution Support testing around contact centre workflows, systems, and processes Provide clear test documentation and contribute to overall quality assurance practices Essential Experience Hands-on testing experience with Salesforce platforms (Service Cloud preferred) Strong understanding of test methodologies and defect management Previous experience working within or supporting contact centre environments Confident working in Agile or hybrid delivery teams Ability to work autonomously, with strong attention to detail Desirable ISTQB Foundation or Advanced Certification Experience using tools such as Jira, Azure DevOps, or similar Prior experience in contract or consultancy assignments Working Arrangement Hybrid : On-site at our Sheffield office at least 3 days per week Collaborative working environment with flexibility where possible How to Apply If you're a proactive tester with Salesforce expertise and are available for short-term contract work, we'd love to hear from you. Please send your CV and day rate expectations. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Software Development Engineer in Test (SDET)
FXC Intel
Software Development Engineer in Test (SDET) European Remote $3,400 to $4,250/month.depending on experience Typical hours are Monday-Friday, working GMT/BST with potential on-call support required We're looking for an experienced SDET to help us strengthen and scale our automated testing systems across complex microservice and data-driven environments. This role is key to ensuring our products are robust, reliable and ready to deliver best-in-class insights to some of the world's leading financial institutions. What you'll be working on: Building, maintaining and improving automated testing frameworks (primarily in Python using Pytest) for the scraping platform Designing and executing test strategies that align with team goals and product requirements Maintaining documentation on test coverage and plans Collaborating with Developers, Data Engineers and Analysts to uphold quality standards across releases Contributing to continuous integration and deployment (CI/CD) processes and monitoring improvements The opportunity to get involved in the development of scrapers About the Data Ingest Team: The Data Ingest team is the oldest team at FXC Intelligence, existing in some form for over six years now. We provide the platform for collecting unstructured data from open third-party websites and mobile apps, and make sure that the data collected corresponds to companies data quality standards and SLAs. As the business grows and requirements change, so do we - the platform has survived several iterations and is currently in the process of being migrated to its fourth generation. The team also maintains over 200 scrapers for different providers of data, which power most of the company's critical datasets You should apply if: You have 3+ years of commercial experience, including at least 6 months in QA automation or SDET roles You've worked on testing microservices, databases, data pipelines, or LLM solutions (not just UI or API automation) You're comfortable coding in Python and using Pytest You've created testing approaches or led improvements in QA processes You have an understanding of CI/CD tools such as GitLab CI These skills will help, but aren't essential: Experience with Pandas, NumPy or machine learning concepts You've had hands-on experience with AWS (eg. Glue, Lambdas, S3) Knowledge of SQL and database testing Familiarity with Kafka or RabbitMQ Exposure to monitoring tools like ELK or Prometheus Tech Stack: Development: Python, Pytest, Pydantic, Pandas Data and communication: Redis, Postgresql, Clickhouse, RabbitMQ, Kafka Infra: Jenkins, GitlabCI, ArgoCD, k8s, AWS Tools: ELK, Prometheus, Grafana, Sentry, Qase AI Usage Disclaimer: At FXC Intelligence, we are enthusiastic about the use of AI tools and value candidates with experience or interest in AI technologies. However, we kindly ask that candidates refrain from using AI tools during interviews or for technical tasks unless explicitly instructed by us. This is because we want to understand your thought process and approach to tasks. If the use of AI assistance is detected in tasks or interviews where it was not permitted, the submission may be discounted. About us: FXC Intelligence is a leading provider of cross-border payments data and intelligence, providing some of the world's biggest companies, central banks and non-governmental organisations with the strategic insights, expertise and awareness to effectively compete in their chosen markets. By joining us, you will be diving into a world of data-driven exploration and innovation, revolutionising financial insights through cutting-edge technologies, machine learning and predictive analytics. Your contributions will shape the future of cross-border finance, helping clients to uncover better paths to growth and profitability, as well as being a trusted reference and source for many leading international publications. We are proud to produce industry-changing data and intelligence, aided by our company values of being customer-focused, taking ownership, knowledge, communication and leadership. We're an innovative company that strives to look after its team, and we take pride in providing a positive company culture. Feel free to check out our blog, Instagram and Glassdoor pages to learn more about our culture and hear directly from our team about what it's really like to work with us! At FXC Intelligence, we believe in embracing diversity in all forms and fostering an inclusive environment. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status or disability status.
Feb 27, 2026
Full time
Software Development Engineer in Test (SDET) European Remote $3,400 to $4,250/month.depending on experience Typical hours are Monday-Friday, working GMT/BST with potential on-call support required We're looking for an experienced SDET to help us strengthen and scale our automated testing systems across complex microservice and data-driven environments. This role is key to ensuring our products are robust, reliable and ready to deliver best-in-class insights to some of the world's leading financial institutions. What you'll be working on: Building, maintaining and improving automated testing frameworks (primarily in Python using Pytest) for the scraping platform Designing and executing test strategies that align with team goals and product requirements Maintaining documentation on test coverage and plans Collaborating with Developers, Data Engineers and Analysts to uphold quality standards across releases Contributing to continuous integration and deployment (CI/CD) processes and monitoring improvements The opportunity to get involved in the development of scrapers About the Data Ingest Team: The Data Ingest team is the oldest team at FXC Intelligence, existing in some form for over six years now. We provide the platform for collecting unstructured data from open third-party websites and mobile apps, and make sure that the data collected corresponds to companies data quality standards and SLAs. As the business grows and requirements change, so do we - the platform has survived several iterations and is currently in the process of being migrated to its fourth generation. The team also maintains over 200 scrapers for different providers of data, which power most of the company's critical datasets You should apply if: You have 3+ years of commercial experience, including at least 6 months in QA automation or SDET roles You've worked on testing microservices, databases, data pipelines, or LLM solutions (not just UI or API automation) You're comfortable coding in Python and using Pytest You've created testing approaches or led improvements in QA processes You have an understanding of CI/CD tools such as GitLab CI These skills will help, but aren't essential: Experience with Pandas, NumPy or machine learning concepts You've had hands-on experience with AWS (eg. Glue, Lambdas, S3) Knowledge of SQL and database testing Familiarity with Kafka or RabbitMQ Exposure to monitoring tools like ELK or Prometheus Tech Stack: Development: Python, Pytest, Pydantic, Pandas Data and communication: Redis, Postgresql, Clickhouse, RabbitMQ, Kafka Infra: Jenkins, GitlabCI, ArgoCD, k8s, AWS Tools: ELK, Prometheus, Grafana, Sentry, Qase AI Usage Disclaimer: At FXC Intelligence, we are enthusiastic about the use of AI tools and value candidates with experience or interest in AI technologies. However, we kindly ask that candidates refrain from using AI tools during interviews or for technical tasks unless explicitly instructed by us. This is because we want to understand your thought process and approach to tasks. If the use of AI assistance is detected in tasks or interviews where it was not permitted, the submission may be discounted. About us: FXC Intelligence is a leading provider of cross-border payments data and intelligence, providing some of the world's biggest companies, central banks and non-governmental organisations with the strategic insights, expertise and awareness to effectively compete in their chosen markets. By joining us, you will be diving into a world of data-driven exploration and innovation, revolutionising financial insights through cutting-edge technologies, machine learning and predictive analytics. Your contributions will shape the future of cross-border finance, helping clients to uncover better paths to growth and profitability, as well as being a trusted reference and source for many leading international publications. We are proud to produce industry-changing data and intelligence, aided by our company values of being customer-focused, taking ownership, knowledge, communication and leadership. We're an innovative company that strives to look after its team, and we take pride in providing a positive company culture. Feel free to check out our blog, Instagram and Glassdoor pages to learn more about our culture and hear directly from our team about what it's really like to work with us! At FXC Intelligence, we believe in embracing diversity in all forms and fostering an inclusive environment. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status or disability status.
EXPERIS
IT Manager, Operations Manager, Digital Support Manager
EXPERIS
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-75k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations
Feb 27, 2026
Full time
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-75k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations
Product Owner
N Consulting Limited
LocationLondon, England, United Kingdom# Product Owner at N Consulting LtdLocationLondon, England, United KingdomSalary£85 - £90 /yearJob TypeFull-timeDate PostedFebruary 18th, 2026Apply Now Role: Product Owner - Payments Experience: 10years Location: London Work mode: Hybrid Key Responsibilities Product Ownership & Strategy Own the end to end Payment's product vision, roadmap and backlog for B2B clients (banks, DFIs, governments, NGOs, fintechs). Translate Head of Payments' strategic intent into executable product priorities across corridors, rails and platforms. Balance speed, reach and cost with the operational and regulatory realities of CLIENT's markets. Ensure alignment with overall solution strategy laid out by CLIENT. Payments Domain Leadership Drive improvements across cross border payment initiation, routing, settlement, tracking, reconciliation and exception handling. Manage payments tightly coupled with FX execution, pre funding, cut offs and liquidity constraints. Design for multi rail delivery (correspondent banks, local clearing, mobile money, wallets) across Africa, LATAM, APAC, Caribbean and Middle East. Regulatory & Risk Alignment Embed AML, sanctions screening, transaction monitoring and market specific controls directly into product design. Work closely with Compliance, Risk and Ops to ensure solutions are compliant with UK PRA/FCA expectations and local market regulations. Design preventative controls to reduce payment failures, returns and manual repairs. Delivery & Team Leadership Lead a cross functional squad (engineering, ops, QA, analysts) as Product Owner in an agile delivery model. Own sprint planning, prioritisation, acceptance criteria and release readiness. Ensure operational readiness, SLAs and support playbooks are in place before go live. Align with the overall delivery roadmap of CLIENT. Stakeholder & Partner Management Act as the primary product counterpart to internal stakeholders: Payments, Banking, Treasury, Compliance, Operations, Technology and Sales. Engage with external partners including correspondent banks, clearing partners and payment providers to support corridor expansion and resilience. Skills & Experience Essential Strong Product Owner / Product Manager experience in B2B payments or transaction banking . Deep understanding of cross border payments , correspondent banking, and payments into emerging or frontier markets. Hands on experience working with regulated financial institutions and complex compliance environments. Ability to operate across business, technology and operations without losing delivery focus. Experience of having implemented a payments product in a banking or payment processor environment. Highly Desirable Experience with FX linked payments, liquidity management or nostro/vostro considerations. Exposure to API led payment platforms and gateway models. Experience delivering payments transformation or modernization programs. What Success Looks Like Faster, more predictable cross border payments across priority CLIENT corridors. Reduced payment failures, exceptions and operational friction. Clear alignment between payments strategy, product delivery and regulatory obligations. A payments platform that scales CLIENT's B2B business without increasing risk or cost disproportionately.
Feb 27, 2026
Full time
LocationLondon, England, United Kingdom# Product Owner at N Consulting LtdLocationLondon, England, United KingdomSalary£85 - £90 /yearJob TypeFull-timeDate PostedFebruary 18th, 2026Apply Now Role: Product Owner - Payments Experience: 10years Location: London Work mode: Hybrid Key Responsibilities Product Ownership & Strategy Own the end to end Payment's product vision, roadmap and backlog for B2B clients (banks, DFIs, governments, NGOs, fintechs). Translate Head of Payments' strategic intent into executable product priorities across corridors, rails and platforms. Balance speed, reach and cost with the operational and regulatory realities of CLIENT's markets. Ensure alignment with overall solution strategy laid out by CLIENT. Payments Domain Leadership Drive improvements across cross border payment initiation, routing, settlement, tracking, reconciliation and exception handling. Manage payments tightly coupled with FX execution, pre funding, cut offs and liquidity constraints. Design for multi rail delivery (correspondent banks, local clearing, mobile money, wallets) across Africa, LATAM, APAC, Caribbean and Middle East. Regulatory & Risk Alignment Embed AML, sanctions screening, transaction monitoring and market specific controls directly into product design. Work closely with Compliance, Risk and Ops to ensure solutions are compliant with UK PRA/FCA expectations and local market regulations. Design preventative controls to reduce payment failures, returns and manual repairs. Delivery & Team Leadership Lead a cross functional squad (engineering, ops, QA, analysts) as Product Owner in an agile delivery model. Own sprint planning, prioritisation, acceptance criteria and release readiness. Ensure operational readiness, SLAs and support playbooks are in place before go live. Align with the overall delivery roadmap of CLIENT. Stakeholder & Partner Management Act as the primary product counterpart to internal stakeholders: Payments, Banking, Treasury, Compliance, Operations, Technology and Sales. Engage with external partners including correspondent banks, clearing partners and payment providers to support corridor expansion and resilience. Skills & Experience Essential Strong Product Owner / Product Manager experience in B2B payments or transaction banking . Deep understanding of cross border payments , correspondent banking, and payments into emerging or frontier markets. Hands on experience working with regulated financial institutions and complex compliance environments. Ability to operate across business, technology and operations without losing delivery focus. Experience of having implemented a payments product in a banking or payment processor environment. Highly Desirable Experience with FX linked payments, liquidity management or nostro/vostro considerations. Exposure to API led payment platforms and gateway models. Experience delivering payments transformation or modernization programs. What Success Looks Like Faster, more predictable cross border payments across priority CLIENT corridors. Reduced payment failures, exceptions and operational friction. Clear alignment between payments strategy, product delivery and regulatory obligations. A payments platform that scales CLIENT's B2B business without increasing risk or cost disproportionately.
Simmons & Simmons
Test Analyst - QA for AI & Legal Tech
Simmons & Simmons Bristol, Gloucestershire
A leading law firm in Bristol is looking for a Test Analyst to enhance technology solutions in legal services. The role involves planning and executing tests while collaborating with various teams to ensure quality standards. Ideal candidates should have experience in testing applications, familiarity with Azure DevOps, and the ability to prioritize based on risk. The firm fosters an inclusive culture and offers a competitive package including benefits and opportunities for growth.
Feb 27, 2026
Full time
A leading law firm in Bristol is looking for a Test Analyst to enhance technology solutions in legal services. The role involves planning and executing tests while collaborating with various teams to ensure quality standards. Ideal candidates should have experience in testing applications, familiarity with Azure DevOps, and the ability to prioritize based on risk. The firm fosters an inclusive culture and offers a competitive package including benefits and opportunities for growth.
Additional Resources
Quality Engineer - Manual Software Testing (Hybrid)
Additional Resources Darlington, County Durham
An exciting opportunity has arisen for a Quality Engineer to join a well-established company providing digital solutions ensuring the safe, compliant transport of dangerous goods by sea. As a Quality Engineer, you will be responsible for ensuring new software features are thoroughly tested and validated before release, contributing to release quality and process improvement. This is a hybrid role working 1 day in office (35 hours a week) offering benefits and a salary range of £35,000 - £40,000 and benefits. You will be responsible for: Executing structured manual testing of completed development work to confirm acceptance criteria. Identifying edge cases, workflow gaps, and usability issues, logging defects and collaborating with developers to resolve them. Producing clear release documentation and maintaining traceability between development tasks and release outputs. Exploring and implementing AI-assisted tools to improve test design and documentation workflows. Conducting API testing (RESTful and SOAP) and validating data integrity as required. Working closely with development and product teams to clarify requirements and support continuous improvement of testing processes. What we are looking for: Previously worked as a Quality Engineer, QA Engineer, Quality Assurance Engineer, Manual Tester, Software Tester, Software Test Engineer, Quality Control Engineer Software, Application Tester, Frontend Tester, System Tester, API Tester, QA Specialist, Quality Analyst, Software Quality Engineer or in a similar role. Proven experience in software testing within an Agile environment. Strong skills in manual front-end testing, regression testing, and validating new features. Experience collaborating with developers to refine requirements and acceptance criteria. Knowledge or willingness to use AI tools (like Claude, Copilot) to assist with test generation and documentation. Familiarity with API testing tools such as Postman or SOAPUI. Understanding of version control systems (e.g., Git) This is a fantastic opportunity for a Quality Engineer to join a leading technology organisation and make a tangible impact on software delivery. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Feb 26, 2026
Full time
An exciting opportunity has arisen for a Quality Engineer to join a well-established company providing digital solutions ensuring the safe, compliant transport of dangerous goods by sea. As a Quality Engineer, you will be responsible for ensuring new software features are thoroughly tested and validated before release, contributing to release quality and process improvement. This is a hybrid role working 1 day in office (35 hours a week) offering benefits and a salary range of £35,000 - £40,000 and benefits. You will be responsible for: Executing structured manual testing of completed development work to confirm acceptance criteria. Identifying edge cases, workflow gaps, and usability issues, logging defects and collaborating with developers to resolve them. Producing clear release documentation and maintaining traceability between development tasks and release outputs. Exploring and implementing AI-assisted tools to improve test design and documentation workflows. Conducting API testing (RESTful and SOAP) and validating data integrity as required. Working closely with development and product teams to clarify requirements and support continuous improvement of testing processes. What we are looking for: Previously worked as a Quality Engineer, QA Engineer, Quality Assurance Engineer, Manual Tester, Software Tester, Software Test Engineer, Quality Control Engineer Software, Application Tester, Frontend Tester, System Tester, API Tester, QA Specialist, Quality Analyst, Software Quality Engineer or in a similar role. Proven experience in software testing within an Agile environment. Strong skills in manual front-end testing, regression testing, and validating new features. Experience collaborating with developers to refine requirements and acceptance criteria. Knowledge or willingness to use AI tools (like Claude, Copilot) to assist with test generation and documentation. Familiarity with API testing tools such as Postman or SOAPUI. Understanding of version control systems (e.g., Git) This is a fantastic opportunity for a Quality Engineer to join a leading technology organisation and make a tangible impact on software delivery. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Senior Analytics Consultant - Retail
Sitel Corp.
UK Wide, Work at Home, UK, GB, Sitel UK L Job Description: The Opportunity: We are seeking a dynamic and experienced Senior Analytics Consultant to support the next phase of growth and innovation for Foundever's English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You'll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors. As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients. Key Responsibilities: Data Analysis General all round understanding of Insight & Analytics solutions and concepts Leading the delivery of analytics across multiple Insight & analytics programs / clients Strong understanding of statistical analysis and modelling techniques. Develop and deliver presentations to client teams, translating complex analysis into clear, actionable recommendations. Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI. Provide peer review of project outputs to assure QA standards are met Lead a small team of data professionals (Analytics Consultants, Insight Analysts) Stakeholder Management Partner with clients to understand business objectives and translate them into analytical & insight solutions. Present the findings of your analysis to stakeholders at all levels up to C-suite. Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals. Work closely with internal teams (Operations, Solutions, Client Strategy & Advisory and Account Management) to deliver transformation projects. Collaborate closely with the Data Science & Engineering, Insight and Client Strategy & Advisory. Improvement Projects Develop insight into initiatives that lead to business process, technology or service improvements Support the development of business cases by quantifying the impact of the proposed initiatives, including cost-benefit analysis and ROI predictions. Track the implementation and success of solutions providing feedback and adjustment recommendations when required. Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis. Sales & Solutions Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand our services for existing clients. Working across the wider Data & analytics function to design, develop and deliver repeatable analytics products that are scalable across our EMEA region. Support our Insight & Analytics Director with the development of sales and analytics solutions, which will form part of a proposals to new prospects or the expansion of services for an existing account. Leadership & Strategy Project lead for insight and analytics services across multiple accounts You will be comfortable leading analysis and co-ordinating the work of others with minimal supervision. You can identify and act on opportunities to improve or standardise processes and procedures, enabling our team to achieve better client outcomes and improve working practices for colleagues Development and management of pipeline tracking and project governance Training, coaching and mentoring other in the analytics team to support their development and progression within Foundever Your Profile & Experience: 2+ years in an analytics role in a BPO setting is essential. 2+ years working in the retail sector is essential. 5+ years in a data analytics role within a contact centre is essential. Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure) Intermediate to expert knowledge of Power BI data visualisation Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential Experience with Alteryx designer is desirable but not essential Experience of working with unstructured data is desirable but not essential Strong communication skills, both written and verbal, with an ability to influence stakeholders. Excellent problem-solving skills and critical thinking ability. Ability to work independently and manage multiple projects in a fast-paced environment. Who are we? Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. With 170,000 people working across the globe, Foundever securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry. The Package: Competitive salary of up to £75K, depending on experience 10% bonus based on company and personal performance 25 day annual leave + standard bank holidays Competitive pension scheme Remote working with limited You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual. If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
Feb 25, 2026
Full time
UK Wide, Work at Home, UK, GB, Sitel UK L Job Description: The Opportunity: We are seeking a dynamic and experienced Senior Analytics Consultant to support the next phase of growth and innovation for Foundever's English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You'll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors. As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients. Key Responsibilities: Data Analysis General all round understanding of Insight & Analytics solutions and concepts Leading the delivery of analytics across multiple Insight & analytics programs / clients Strong understanding of statistical analysis and modelling techniques. Develop and deliver presentations to client teams, translating complex analysis into clear, actionable recommendations. Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI. Provide peer review of project outputs to assure QA standards are met Lead a small team of data professionals (Analytics Consultants, Insight Analysts) Stakeholder Management Partner with clients to understand business objectives and translate them into analytical & insight solutions. Present the findings of your analysis to stakeholders at all levels up to C-suite. Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals. Work closely with internal teams (Operations, Solutions, Client Strategy & Advisory and Account Management) to deliver transformation projects. Collaborate closely with the Data Science & Engineering, Insight and Client Strategy & Advisory. Improvement Projects Develop insight into initiatives that lead to business process, technology or service improvements Support the development of business cases by quantifying the impact of the proposed initiatives, including cost-benefit analysis and ROI predictions. Track the implementation and success of solutions providing feedback and adjustment recommendations when required. Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis. Sales & Solutions Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand our services for existing clients. Working across the wider Data & analytics function to design, develop and deliver repeatable analytics products that are scalable across our EMEA region. Support our Insight & Analytics Director with the development of sales and analytics solutions, which will form part of a proposals to new prospects or the expansion of services for an existing account. Leadership & Strategy Project lead for insight and analytics services across multiple accounts You will be comfortable leading analysis and co-ordinating the work of others with minimal supervision. You can identify and act on opportunities to improve or standardise processes and procedures, enabling our team to achieve better client outcomes and improve working practices for colleagues Development and management of pipeline tracking and project governance Training, coaching and mentoring other in the analytics team to support their development and progression within Foundever Your Profile & Experience: 2+ years in an analytics role in a BPO setting is essential. 2+ years working in the retail sector is essential. 5+ years in a data analytics role within a contact centre is essential. Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure) Intermediate to expert knowledge of Power BI data visualisation Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential Experience with Alteryx designer is desirable but not essential Experience of working with unstructured data is desirable but not essential Strong communication skills, both written and verbal, with an ability to influence stakeholders. Excellent problem-solving skills and critical thinking ability. Ability to work independently and manage multiple projects in a fast-paced environment. Who are we? Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. With 170,000 people working across the globe, Foundever securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry. The Package: Competitive salary of up to £75K, depending on experience 10% bonus based on company and personal performance 25 day annual leave + standard bank holidays Competitive pension scheme Remote working with limited You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual. If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

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