IT Support Engineer

IT Support Engineer 1st & 2nd Line - Contract - Outside IR35

On-site role - Auchterarder

We're supporting an organisation in Auchterarder as they look to bring in an experienced IT Support Engineer to support a busy, customer-facing environment during a key period of work.

This is a hands-on, fully on-site contract role, ideal for a 1st- and 2nd-line support engineer who enjoys working closely with users, delivering excellent service, and supporting Windows 11 upgrade activity alongside day-to-day IT support.

Role responsibilities:

• Acting as the first point of contact for IT-related issues, providing a friendly, professional, and high-quality support experience
• Logging, diagnosing, and resolving incidents and service requests in line with ITIL processes, escalating to L2/L3 engineers where required
• Providing hands-on troubleshooting across hardware, software, network, and system issues
• Managing IT service desk tickets, ensuring timely resolution and clear communication with users
• Supporting Windows 11 upgrades and general device refresh activities
• Setting up, configuring, and maintaining laptops, desktops, mobile devices, and peripherals
• Administering user accounts and permissions within Active Directory and Microsoft 365
• Supporting basic networking issues including Wi-Fi, VPN, connectivity, DNS/DHCP, VoIP, and telephony systems
• Assisting with IT projects such as system upgrades, new technology rollouts, and hardware refreshes
• Ensuring adherence to cybersecurity policies and best practices
• Interacting with colleagues and guests in a professional, warm, and courteous manner, contributing to a premium service experience

What we're looking for:

• 1-3 years' experience in a 1st/2nd line IT support or service desk role
• Experience supporting Microsoft 365 (Outlook, Teams, OneDrive)
• Good working knowledge of Windows and macOS operating systems
• Hands-on experience with Windows 11 upgrades or deployments
• Familiarity with ITSM tools such as ServiceNow, Freshservice, or similar
• Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP)
• Good awareness of IT security best practices
• ITIL Foundation and/or Microsoft or CompTIA certifications (desirable, not essential)
• Strong communication and interpersonal skills, with a customer-first mindset
• A proactive problem solver who works well in a fast-paced, on-site environment
• Well organised, punctual, and a strong team player with a positive "can do" attitude

Contract details:

• Start date: ASAP
• 8-week initial contract
• Outside IR35
• 175 - 180 per day
• Fully onsite - 5 days per week in Auchterarder

If you're a hands-on IT Support Engineer looking for a short-term, onsite contract in a high-end, service-driven environment, we'd love to hear from you. Apply now or reach out to Andy at Cathcart Technology for more information.

Cathcart Technology is acting as an Employment Business in relation to this vacancy.