Remote Customer Success Manager - Cybersecurity SaaS (UK)

  • XM Cyber
  • Jan 15, 2026
Full time Call Centre / CustomerService

Job Description

A leading hybrid cloud security company is seeking a Customer Success Manager to drive value and retention among its clients. The role involves managing customer relationships, ensuring their success with the platform, and collaborating with internal teams to solve challenges. The ideal candidate will have 7-10 years of Customer Success experience in SaaS, particularly in cybersecurity, and must be able to communicate complex technical information to a diverse audience. This position offers a remote work option.