A leading pub and bar operator in Newquay is seeking a Deputy Manager to inspire their team and enhance customer experiences. The ideal candidate will have strong leadership, motivational skills, and a passion for customer service. This role includes responsibilities such as supporting the General Manager, maintaining standards, and fostering an inclusive atmosphere for guests. The position offers various perks, including development programs and discounts at partner venues.
Apr 03, 2026
Full time
A leading pub and bar operator in Newquay is seeking a Deputy Manager to inspire their team and enhance customer experiences. The ideal candidate will have strong leadership, motivational skills, and a passion for customer service. This role includes responsibilities such as supporting the General Manager, maintaining standards, and fostering an inclusive atmosphere for guests. The position offers various perks, including development programs and discounts at partner venues.
Deputy General Manager (RN)- Care Home Location: Bushey, Hertfordshire, WD23 1QN Hours: 40 hours per week (2 days supernumerary/ 2 days on shift) Pay : £55,000 per year The Role: Support the General Manager and lead the home in their absence Oversee care standards through audits, clinical supervision, and compliance checks Lead and inspire a multidisciplinary team to deliver exceptional care Develop and im click apply for full job details
Apr 03, 2026
Full time
Deputy General Manager (RN)- Care Home Location: Bushey, Hertfordshire, WD23 1QN Hours: 40 hours per week (2 days supernumerary/ 2 days on shift) Pay : £55,000 per year The Role: Support the General Manager and lead the home in their absence Oversee care standards through audits, clinical supervision, and compliance checks Lead and inspire a multidisciplinary team to deliver exceptional care Develop and im click apply for full job details
Role: Senior Space Operations Manager Reports into: Deputy Head of Space Location: Magazine London and Silverworks Island Contract Type: Full Time, Permanent (42.5 hours per week) Who we are: Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. About the Spaces: Magazine London is one of the capital's largest purpose-built dry hire, and hybrid venues. Designed with usability at its core, the venue is a blank canvas that boasts a striking view of the city skyline and features best-in class technical infrastructure, staging, and facilities. It accommodates up to 5,000 guests internally and with additional external areas, offering an unparalleled setting for performances, dinners, conferences, exhibitions, filming, fashion, and ticketed cultural events. Whilst the team are based from Magazine London, the team also oversee the commercials and external hirers of Silverworks Island. Silverworks Island is a waterside festival site in Newham, known for the summer series of music events operated by Broadwick Live. The site also provides space suitable for cultural activations, filming and unit bases outside of these operations. This role will focus on the live events at Magazine London leading on planning and delivery of allocated external hirers, filming bookings as well as unit bases for Silverworks Island. What we're looking for: We are looking for an experienced and enthusiastic Senior Operations Manager to join the team at Magazine London and Silverworks Island. This is a highly diverse and multifaceted role, so we are seeking someone who is confident, personable and incredibly hands on, with experience at a similar style venue or as a Head of Event Operations within a smaller space. You will be responsible for managing a wide range of hires including corporate events, high capacity B2C activations, filming and wider venue operations. It's essential that you are flexible and adaptable, as hours will vary week to week, with the requirement to support the live delivery of music events when needed. You'll also play a key role in ensuring the venues operate in full compliance with relevant legislation, licensing conditions and health & safety requirements, consistently maintaining the highest operational standards across both spaces. What you'll be responsible for: Operations - Pre Planning Supporting the sales team throughout the sales process with operational advice and client interactions. Bringing knowledge of the industry and experience to highlight any concerns, high risk events, crossover with other building activities or external building works, or required areas of supplier involvement. Operations - Planning Ensuring the smooth handover of events from the sales to the operations team. Leading on the management and coordination of all external and internal suppliers. Liaison between clients/agencies to suppliers and wider Broadwick team. Managing crossover with other events or building activities. Invoicing and PO both internal and external. Documentation management - Reading and approving Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements. Operations - Event Delivery Live event point of contact for the client, suppliers and any other stakeholders. Professionally acting as the venue representative to ensure the safe operational delivery and execution of events. Management, reporting and tracking of any security, medical, or safety incidents within the guidelines provided by Broadwick. Operations - Post Event Post event reporting. Reconciling of all financial related items using CRM. Hosting internal and external debrief meetings. Property Management Maintaining good relations and representation to the landlord and other external stakeholders. Maintain a thorough understanding of the Lease and Premises License terms, ensuring full compliance with conditions. In collaboration with the Deputy Head of Space and the team, ensuring the venue is complaint with UK regulations and that all planned preventative maintenance and reactive works is scheduled and completed to a high standard across site, with all documentation is kept up to date. Ensuring the space is maintained to a high standard and kept in a tidy and orderly fashion. Supervising and overseeing suppliers, tradespeople, production and all other internal and external professionals interacting with the property management. Finance Adding all staffing, cleaning, catering and any miscellaneous / on-event costs to the CRM system, and raising client invoices pre and post event within the agreed time frame. Receiving all supplier invoices relating to the event and process for payment. Support with client invoicing post contract and processing damage costs. Team Contributing actively to weekly meetings presenting any findings to the wider team for learning, hosting client debrief meetings onsite and offsite. Creating and developing processes and procedures, implementing these, and ensuring these standards are being always upheld. Working alongside operations team, central live music team and suppliers to consistently review processes and procedures in place to ensure that all points are relevant and always upheld. Creating a work environment that aligns with Broadwick values and principles. Other There may be a requirement to support on events taking place at other venues outside of Magazine London and Silverworks Island. Ensuring we are always committed to best practice and championing the correct processes. Carrying out ad hoc duties when required to. You'll need to have: Minimum of 4 years of event operations experience, ideally in a large scale events venue or leading operations at a small mid size venue. Ability to keep calm, work under pressure and problem solve quickly.Exceptional organisational and planning skills, with excellent prioritisation skills in a fast paced environment. Confidence in briefing contractors and suppliers. Knowledge of industry best practice, legislations, general event licensing and documentation required pre event. An understanding of H&S, compliance and environmental legislation and codes of practice. A reasonable level of competency using Microsoft software, particularly Word, Outlook and Excel. Self motivation in addition to a positive and 'can do' attitude to achieve tasks efficiently and to deadlines. Availability to work late nights and weekends as and when required. Nice to haves: Personal Licence Holder. Relevant H&S Qualification (IOSH / NEBOSH). First aid qualification. Crowd Safety Management Training. Proficient in the use of Hubspot and Eventworks. What we offer: Discretionary bonus scheme of base salary. Paid overtime. 27 days paid holiday (plus bank holidays). Social events and free tickets to our live events. Other discounts including 50% off drinks and 20% off food at Corner Corner. Competitive pension plan. Employee Assistance Programme (EAP). Other schemes including Season Ticket Loan, Cycle to Work, Optical Care and Referral Scheme. Training and professional development opportunities. An inclusive, collaborative and creative working environment. At Broadwick, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.
Apr 03, 2026
Full time
Role: Senior Space Operations Manager Reports into: Deputy Head of Space Location: Magazine London and Silverworks Island Contract Type: Full Time, Permanent (42.5 hours per week) Who we are: Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. About the Spaces: Magazine London is one of the capital's largest purpose-built dry hire, and hybrid venues. Designed with usability at its core, the venue is a blank canvas that boasts a striking view of the city skyline and features best-in class technical infrastructure, staging, and facilities. It accommodates up to 5,000 guests internally and with additional external areas, offering an unparalleled setting for performances, dinners, conferences, exhibitions, filming, fashion, and ticketed cultural events. Whilst the team are based from Magazine London, the team also oversee the commercials and external hirers of Silverworks Island. Silverworks Island is a waterside festival site in Newham, known for the summer series of music events operated by Broadwick Live. The site also provides space suitable for cultural activations, filming and unit bases outside of these operations. This role will focus on the live events at Magazine London leading on planning and delivery of allocated external hirers, filming bookings as well as unit bases for Silverworks Island. What we're looking for: We are looking for an experienced and enthusiastic Senior Operations Manager to join the team at Magazine London and Silverworks Island. This is a highly diverse and multifaceted role, so we are seeking someone who is confident, personable and incredibly hands on, with experience at a similar style venue or as a Head of Event Operations within a smaller space. You will be responsible for managing a wide range of hires including corporate events, high capacity B2C activations, filming and wider venue operations. It's essential that you are flexible and adaptable, as hours will vary week to week, with the requirement to support the live delivery of music events when needed. You'll also play a key role in ensuring the venues operate in full compliance with relevant legislation, licensing conditions and health & safety requirements, consistently maintaining the highest operational standards across both spaces. What you'll be responsible for: Operations - Pre Planning Supporting the sales team throughout the sales process with operational advice and client interactions. Bringing knowledge of the industry and experience to highlight any concerns, high risk events, crossover with other building activities or external building works, or required areas of supplier involvement. Operations - Planning Ensuring the smooth handover of events from the sales to the operations team. Leading on the management and coordination of all external and internal suppliers. Liaison between clients/agencies to suppliers and wider Broadwick team. Managing crossover with other events or building activities. Invoicing and PO both internal and external. Documentation management - Reading and approving Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements. Operations - Event Delivery Live event point of contact for the client, suppliers and any other stakeholders. Professionally acting as the venue representative to ensure the safe operational delivery and execution of events. Management, reporting and tracking of any security, medical, or safety incidents within the guidelines provided by Broadwick. Operations - Post Event Post event reporting. Reconciling of all financial related items using CRM. Hosting internal and external debrief meetings. Property Management Maintaining good relations and representation to the landlord and other external stakeholders. Maintain a thorough understanding of the Lease and Premises License terms, ensuring full compliance with conditions. In collaboration with the Deputy Head of Space and the team, ensuring the venue is complaint with UK regulations and that all planned preventative maintenance and reactive works is scheduled and completed to a high standard across site, with all documentation is kept up to date. Ensuring the space is maintained to a high standard and kept in a tidy and orderly fashion. Supervising and overseeing suppliers, tradespeople, production and all other internal and external professionals interacting with the property management. Finance Adding all staffing, cleaning, catering and any miscellaneous / on-event costs to the CRM system, and raising client invoices pre and post event within the agreed time frame. Receiving all supplier invoices relating to the event and process for payment. Support with client invoicing post contract and processing damage costs. Team Contributing actively to weekly meetings presenting any findings to the wider team for learning, hosting client debrief meetings onsite and offsite. Creating and developing processes and procedures, implementing these, and ensuring these standards are being always upheld. Working alongside operations team, central live music team and suppliers to consistently review processes and procedures in place to ensure that all points are relevant and always upheld. Creating a work environment that aligns with Broadwick values and principles. Other There may be a requirement to support on events taking place at other venues outside of Magazine London and Silverworks Island. Ensuring we are always committed to best practice and championing the correct processes. Carrying out ad hoc duties when required to. You'll need to have: Minimum of 4 years of event operations experience, ideally in a large scale events venue or leading operations at a small mid size venue. Ability to keep calm, work under pressure and problem solve quickly.Exceptional organisational and planning skills, with excellent prioritisation skills in a fast paced environment. Confidence in briefing contractors and suppliers. Knowledge of industry best practice, legislations, general event licensing and documentation required pre event. An understanding of H&S, compliance and environmental legislation and codes of practice. A reasonable level of competency using Microsoft software, particularly Word, Outlook and Excel. Self motivation in addition to a positive and 'can do' attitude to achieve tasks efficiently and to deadlines. Availability to work late nights and weekends as and when required. Nice to haves: Personal Licence Holder. Relevant H&S Qualification (IOSH / NEBOSH). First aid qualification. Crowd Safety Management Training. Proficient in the use of Hubspot and Eventworks. What we offer: Discretionary bonus scheme of base salary. Paid overtime. 27 days paid holiday (plus bank holidays). Social events and free tickets to our live events. Other discounts including 50% off drinks and 20% off food at Corner Corner. Competitive pension plan. Employee Assistance Programme (EAP). Other schemes including Season Ticket Loan, Cycle to Work, Optical Care and Referral Scheme. Training and professional development opportunities. An inclusive, collaborative and creative working environment. At Broadwick, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.
Cobalt Recruitment is delighted to be representing a globally recognised real estate investor and operator in the search for an Operations Manager to support the leadership of a flagship, multi-let commercial building. This position will see you working closely with the General Manager while taking meaningful ownership of the day-to-day operational performance of one of the portfolio's most prominent assets. The building itself is a large, high-profile workplace environment with a significant occupier community and a strong focus on service excellence, sustainability and customer experience. The successful individual will play a central role in ensuring the asset operates to the highest standards, overseeing operational performance, leading on occupier engagement and supporting the continued evolution of the building's services and amenities. While operating as deputy to the General Manager, this role carries genuine empowerment and visibility, with responsibility for operational decision making, team leadership and driving continuous improvement across the asset. Key Responsibilities Support the General Manager in the overall operational leadership of a large, multi-let commercial building Act as the operational deputy, taking responsibility for building operations and decision making when required Lead, motivate and develop onsite operational teams to ensure consistently high service standards Manage and review service partner performance against SLAs and contractual obligations Maintain strong relationships with occupiers through proactive engagement and responsive service delivery Conduct regular building inspections, identifying opportunities to improve operational performance and occupier experience Support the preparation, management and reconciliation of relevant service charge budget lines Manage supplier contracts including tendering, performance monitoring and invoice validation Ensure operational activities are aligned with compliance requirements, ESG objectives and statutory obligations Coordinate occupier move ins, move outs and operational changes within the building Promote a visible leadership presence within the building, fostering a culture of collaboration, safety and continuous improvement Support the adoption of technology and operational innovation to enhance building efficiency and customer experience Champion health and safety best practice, ensuring safe systems of work are maintained across all service partners This role requires an established operational leader with experience managing large, multi-let commercial buildings or estates within a property or facilities management environment. Candidates should demonstrate strong stakeholder engagement, contractor management and service charge experience, alongside a confident and proactive leadership style that enables them to take initiative and operate as a trusted deputy within a building leadership team. An IOSH qualification is essential, with NEBOSH or relevant professional membership advantageous. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.
Apr 02, 2026
Full time
Cobalt Recruitment is delighted to be representing a globally recognised real estate investor and operator in the search for an Operations Manager to support the leadership of a flagship, multi-let commercial building. This position will see you working closely with the General Manager while taking meaningful ownership of the day-to-day operational performance of one of the portfolio's most prominent assets. The building itself is a large, high-profile workplace environment with a significant occupier community and a strong focus on service excellence, sustainability and customer experience. The successful individual will play a central role in ensuring the asset operates to the highest standards, overseeing operational performance, leading on occupier engagement and supporting the continued evolution of the building's services and amenities. While operating as deputy to the General Manager, this role carries genuine empowerment and visibility, with responsibility for operational decision making, team leadership and driving continuous improvement across the asset. Key Responsibilities Support the General Manager in the overall operational leadership of a large, multi-let commercial building Act as the operational deputy, taking responsibility for building operations and decision making when required Lead, motivate and develop onsite operational teams to ensure consistently high service standards Manage and review service partner performance against SLAs and contractual obligations Maintain strong relationships with occupiers through proactive engagement and responsive service delivery Conduct regular building inspections, identifying opportunities to improve operational performance and occupier experience Support the preparation, management and reconciliation of relevant service charge budget lines Manage supplier contracts including tendering, performance monitoring and invoice validation Ensure operational activities are aligned with compliance requirements, ESG objectives and statutory obligations Coordinate occupier move ins, move outs and operational changes within the building Promote a visible leadership presence within the building, fostering a culture of collaboration, safety and continuous improvement Support the adoption of technology and operational innovation to enhance building efficiency and customer experience Champion health and safety best practice, ensuring safe systems of work are maintained across all service partners This role requires an established operational leader with experience managing large, multi-let commercial buildings or estates within a property or facilities management environment. Candidates should demonstrate strong stakeholder engagement, contractor management and service charge experience, alongside a confident and proactive leadership style that enables them to take initiative and operate as a trusted deputy within a building leadership team. An IOSH qualification is essential, with NEBOSH or relevant professional membership advantageous. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.
A global real estate investment firm is seeking an Operations Manager to oversee the operational performance of a large, multi-let commercial building in London. This position involves supporting the General Manager, leading operational teams, and ensuring high service standards through effective stakeholder engagement. Candidates should possess strong leadership skills, an IOSH qualification, and experience in facilities management. The role offers significant responsibility and the opportunity to drive continuous improvement in service delivery.
Apr 02, 2026
Full time
A global real estate investment firm is seeking an Operations Manager to oversee the operational performance of a large, multi-let commercial building in London. This position involves supporting the General Manager, leading operational teams, and ensuring high service standards through effective stakeholder engagement. Candidates should possess strong leadership skills, an IOSH qualification, and experience in facilities management. The role offers significant responsibility and the opportunity to drive continuous improvement in service delivery.
Ticketing & Sales Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. The Ticketing & Sales Manager role Reporting to the Theatre Manager, the Ticketing & Sales Manager has lead responsibility for the theatre's ticketing at a venue level - for managing the ticketing system, other members of the Ticketing team and for ensuring that the audience receive the best service that they can. The focus of the role is on selling as many tickets, memberships, packages, and other ancillary products as possible combined with providing the best customer experience. You'll motivate, train, support and rota other members of the Ticketing team to similarly sell and cross-sell too, working to sales targets and budget projections. You'll be a confident user of technology and ticketing systems and relish the opportunities technology can provide to optimise sales and the customer experience. You'll develop an excellent relationship with our producers and provide them with a first-class service - whether that is reporting to them in an agreed format or manging their ticket allocations successfully. You will be a skilful communicator, with a keen understanding of the needs of stakeholders, both internal and external, with the ability to navigate multiple priorities and demands. Finally, you'll lead by example, being pleasant and collaborative in your approach, liaising and communicating effectively with members of the audience and key stakeholders such as Marketing and Revenue Management; Ticketing Operations, Memberships and Creative Learning internally, as well as Producers externally in order to achieve the goal of maximising sales and minimising costs. The box office opens to counter customers for 90 minutes prior to each show, and whilst the majority of our sales are carried out either online or via the ATG Contact Centre, you will be expected to work a portion of your hours covering this counter time. In the absence of yourself or your Deputy, this counter time will be resourced by a pool of casual Customer Services Hosts, and you will have responsibility for the training, line management and performance of these staff members, in line with their Job Description. Key responsibilities Optimising Sales & Revenue Sell and cross-sell tickets, memberships & retail products in accordance with ATG Company and venue guidelines and to meet sales targets within any prescribed budgetary constraints. Liaise with Marketing and Revenue Management on the careful and proactive management of inventory to maximise sales including 'dynamic pricing' of seats on the system. Proactively support any current revenue management initiatives and to create advocate for and enact any revenue management ideas as agreed. Optimise the sales of PP seats and ensure Ambassador Lounge seat packages are sold at maximum price and volume with regular reporting maintained. Demonstrably support marketing campaigns through sales initiatives, providing regular ideas and communication to the Marketing department. Support the development and successful implementation of new technologies by central Ticketing and IT teams. Take responsibility for, and lead, discussions with central colleagues and promoters on sightline issues and seating implications. People Ensure adequate staff cover at all times, creating and monitoring the most effective weekly staffing rota and ensuring levels are managed within budget. Ensure that the Venue Ticketing & Sales Team is trained, proficient and knowledgeable in: Customer Service from the beginning of the customer transaction to the end. Health and Safety. Current sales technology and any successive IT to maximise sales. Access membership scheme and requirements of access performances. Data protection. Company and Venue policies. Manage staff issues as they arise including performance management. Act as Manager to and support the Deputy Ticketing & Sales Manager(s) and team of Customer Service Hosts. Provide the adequate training to ensure that the Sales Team are trained and knowledgeable. Continually motivate and provide leadership to the team to develop and ensure your own skills and personal development are looked after. Aid Deputy Ticketing & Sales Manager(s) & Customer Service Hosts in resolving any customer service problems. Should the need occur, act as Manager on site in the absence of the General Manager / Theatre Director, their Deputy or the Customer Experience Manager. Processes Complete the relevant accountancy procedures, including recording daily Box Office takings and dealing with discrepancies as required. Maintain stock levels and order as required tickets, stationery and publicity material. Liaise as needed with Theatre management, ticket agents and visiting companies to administer ticketing allocations and reporting requirements. Accurately check and sign off new shows and maintaining the additions of Ambassador Lounge seat packages. Ensure that accurate and complete patron data is collected and maintained at every opportunity. Liaise with the Contact Centre and Groups Contact Centre in resolving customer and ticket queries and ensuring BoxComm (show & venue) local information is maintained. Liaise with Company Managers and manage ticket requests and cast allocations. Review and release company and technical holds in conjunction with Visiting Companies and Technical teams. Information & Communications Provide financial reports and sales analysis on request to internal/external personnel to help inform business strategy. Complete the relevant accountancy procedures, including recording daily Box Office takings and dealing with discrepancies as required. Communicate at a high level with Producers, their agents, Venue Management, Marketing, Customers, central Ticketing & Revenue Management teams. Your skills, qualities and experience We welcome transferable skills from other industries. If you can demonstrate many of the required skills, qualities and experience we encourage you to apply. We are able to provide training where necessary. Experience of successfully leading small teams. Experience with ticketing systems, databases and/or customer relationship management (CRM) systems. Highly numerate in regard to sales, audience data and budget management. Ability and confidence in managing relationships with teams, treating differing views with discretion and diplomacy. Excellent verbal and written communications skills. Creative problem solver and confident decision maker. Experience of working in a fast-paced environment, managing multiple projects at once. Proactive and flexible attitude, ability to effectively prioritise. Experience of working with other partners and suppliers to tight deadlines. Enthusiasm for/ interest in the theatre and the work of ATG. Absolute attention to detail. Experience in successful stakeholder management. About Us Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off . click apply for full job details
Apr 02, 2026
Full time
Ticketing & Sales Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. The Ticketing & Sales Manager role Reporting to the Theatre Manager, the Ticketing & Sales Manager has lead responsibility for the theatre's ticketing at a venue level - for managing the ticketing system, other members of the Ticketing team and for ensuring that the audience receive the best service that they can. The focus of the role is on selling as many tickets, memberships, packages, and other ancillary products as possible combined with providing the best customer experience. You'll motivate, train, support and rota other members of the Ticketing team to similarly sell and cross-sell too, working to sales targets and budget projections. You'll be a confident user of technology and ticketing systems and relish the opportunities technology can provide to optimise sales and the customer experience. You'll develop an excellent relationship with our producers and provide them with a first-class service - whether that is reporting to them in an agreed format or manging their ticket allocations successfully. You will be a skilful communicator, with a keen understanding of the needs of stakeholders, both internal and external, with the ability to navigate multiple priorities and demands. Finally, you'll lead by example, being pleasant and collaborative in your approach, liaising and communicating effectively with members of the audience and key stakeholders such as Marketing and Revenue Management; Ticketing Operations, Memberships and Creative Learning internally, as well as Producers externally in order to achieve the goal of maximising sales and minimising costs. The box office opens to counter customers for 90 minutes prior to each show, and whilst the majority of our sales are carried out either online or via the ATG Contact Centre, you will be expected to work a portion of your hours covering this counter time. In the absence of yourself or your Deputy, this counter time will be resourced by a pool of casual Customer Services Hosts, and you will have responsibility for the training, line management and performance of these staff members, in line with their Job Description. Key responsibilities Optimising Sales & Revenue Sell and cross-sell tickets, memberships & retail products in accordance with ATG Company and venue guidelines and to meet sales targets within any prescribed budgetary constraints. Liaise with Marketing and Revenue Management on the careful and proactive management of inventory to maximise sales including 'dynamic pricing' of seats on the system. Proactively support any current revenue management initiatives and to create advocate for and enact any revenue management ideas as agreed. Optimise the sales of PP seats and ensure Ambassador Lounge seat packages are sold at maximum price and volume with regular reporting maintained. Demonstrably support marketing campaigns through sales initiatives, providing regular ideas and communication to the Marketing department. Support the development and successful implementation of new technologies by central Ticketing and IT teams. Take responsibility for, and lead, discussions with central colleagues and promoters on sightline issues and seating implications. People Ensure adequate staff cover at all times, creating and monitoring the most effective weekly staffing rota and ensuring levels are managed within budget. Ensure that the Venue Ticketing & Sales Team is trained, proficient and knowledgeable in: Customer Service from the beginning of the customer transaction to the end. Health and Safety. Current sales technology and any successive IT to maximise sales. Access membership scheme and requirements of access performances. Data protection. Company and Venue policies. Manage staff issues as they arise including performance management. Act as Manager to and support the Deputy Ticketing & Sales Manager(s) and team of Customer Service Hosts. Provide the adequate training to ensure that the Sales Team are trained and knowledgeable. Continually motivate and provide leadership to the team to develop and ensure your own skills and personal development are looked after. Aid Deputy Ticketing & Sales Manager(s) & Customer Service Hosts in resolving any customer service problems. Should the need occur, act as Manager on site in the absence of the General Manager / Theatre Director, their Deputy or the Customer Experience Manager. Processes Complete the relevant accountancy procedures, including recording daily Box Office takings and dealing with discrepancies as required. Maintain stock levels and order as required tickets, stationery and publicity material. Liaise as needed with Theatre management, ticket agents and visiting companies to administer ticketing allocations and reporting requirements. Accurately check and sign off new shows and maintaining the additions of Ambassador Lounge seat packages. Ensure that accurate and complete patron data is collected and maintained at every opportunity. Liaise with the Contact Centre and Groups Contact Centre in resolving customer and ticket queries and ensuring BoxComm (show & venue) local information is maintained. Liaise with Company Managers and manage ticket requests and cast allocations. Review and release company and technical holds in conjunction with Visiting Companies and Technical teams. Information & Communications Provide financial reports and sales analysis on request to internal/external personnel to help inform business strategy. Complete the relevant accountancy procedures, including recording daily Box Office takings and dealing with discrepancies as required. Communicate at a high level with Producers, their agents, Venue Management, Marketing, Customers, central Ticketing & Revenue Management teams. Your skills, qualities and experience We welcome transferable skills from other industries. If you can demonstrate many of the required skills, qualities and experience we encourage you to apply. We are able to provide training where necessary. Experience of successfully leading small teams. Experience with ticketing systems, databases and/or customer relationship management (CRM) systems. Highly numerate in regard to sales, audience data and budget management. Ability and confidence in managing relationships with teams, treating differing views with discretion and diplomacy. Excellent verbal and written communications skills. Creative problem solver and confident decision maker. Experience of working in a fast-paced environment, managing multiple projects at once. Proactive and flexible attitude, ability to effectively prioritise. Experience of working with other partners and suppliers to tight deadlines. Enthusiasm for/ interest in the theatre and the work of ATG. Absolute attention to detail. Experience in successful stakeholder management. About Us Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off . click apply for full job details
Montague Street Supervisor/Maintenance Operative Salary: £30,000 to £32,200 per annum Location : London - Montague Street & Bedford Square Department: Estates & Facilities Reporting to: Maintenance Supervisor & Deputy Facilities Manager Starting Date: As soon as possible Contract Type: Permanent Hours of work: Full-time; Monday to Friday; 8am - 4pm (Occasional working on Saturday is required). Role Overview Responsible for the day to day upkeep and safe operation of the Montague Street premises, including carrying out and organising repairs, maintenance, room set ups and manual handling tasks. Works closely with security, maintenance and cleaning teams to ensure health and safety standards are met across the site. Oversees and coordinates the Montague Street maintenance team, providing direction and reporting to the line manager on operational delivery and planning. Main Responsibilities Operational Maintenance and Building Management: Carry out minor repairs and general maintenance across the buildings to ensure all areas remain safe and operational Complete daily inspections of building systems including heating, cooling, lighting and alarms, resolving any issues promptly Ensure furniture, fittings and equipment meet health and safety standards and are safe for use Maintain accurate maintenance logs and report on daily activities and any issues to the line manager Assist with planned preventative maintenance schedules and support the delivery of projects, events and exhibitions Health and Safety and Compliance: Oversee Legionella checks and support compliance with all statutory building requirements Act as Fire Marshal and First Aider, supporting emergency procedures and responding to incidents where required Work closely with the Health and Safety Compliance Officer and Estates team to carry out risk assessments and ensure compliance with fire, COSHH and building regulations Facilities, Grounds and Housekeeping: Maintain the upkeep of external areas including grounds and gardens, arranging contractors when needed Oversee housekeeping standards, ensuring fire exits are clear, spaces are clean, and room set ups are completed efficiently Support internal logistics including deliveries, storage areas and general site organisation to ensure spaces remain safe and functional Equipment, Stock and Workshops: Support the safe operation of workshops, tools and equipment, ensuring regular checks, servicing and cleaning Monitor stock and equipment levels, arranging orders in line with purchasing procedures and maintaining accurate records Stakeholder Engagement: Coordinate with staff, students, contractors and visitors, providing a responsive and professional service The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. All staff must: Comply with all legislative and regulatory requirements (e.g. Finance, HR, Health & Safety) Adhere to the requirements set out in the AA Code of Behavioural Expectations and other institutional policies. Person Specification Knowledge: Working knowledge of health and safety requirements and responsibilities Understanding of building maintenance and repair requirements Skills: Effective communication skills, with the ability to explain technical terms to a non technical audience Strong attention to detail Good numerical skills Ability to analyse and present basic data in a clear format Ability to carry out a range of minor repairs and maintenance tasks, including basic plumbing, carpentry, painting, assembling furniture, and fixing fixtures and fittings, as well as gutter clearance Positive and proactive approach to work Well organised with a planned approach to work Experience: Experience of working in a maintenance or facilities environment Experience of carrying out building inspections and identifying repair and maintenance needs Experience of managing changing priorities and responding to varying workloads What we offer: We offer a wide range of staff benefits, including up to 40 days' leave per annum, in addition to Bank Holiday , a defined pension scheme, season ticket loans and access to professional development opportunities. You will also be able to take part and be involved in a creative and unique teaching environment, where the students display their amazing work with various on-site exhibitions, public programmes and lectures. Our Bedford Square campus is based just a 5-minute walk from Tottenham Court Road station, right in the heart of Central London. How to Apply: Please email the below documents button below by the closing date of Sunday 12th April 2026 stating the job title in the subject heading. AA Application Form Cover Letter/Email highlighting why you feel you are the right person for the role. This should not be more than two-pages Full CV We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interviews will be held the week commencing on week commencing Monday 20th April 2026 . Informal enquires should be addressed by an email. We are committed to creating an inclusive culture where all members of our community are supported to thrive. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces. Please note that it will not be possible for the AA School to issue a Certificate of Sponsorship for successful candidates. Therefore, the appointed candidate will need to be eligible to work in the UK for the duration of their employment with the AA School, in accordance with the Immigration, Asylum and Nationality Act 2006. Thank you for your interest in the AA and this role.
Apr 02, 2026
Full time
Montague Street Supervisor/Maintenance Operative Salary: £30,000 to £32,200 per annum Location : London - Montague Street & Bedford Square Department: Estates & Facilities Reporting to: Maintenance Supervisor & Deputy Facilities Manager Starting Date: As soon as possible Contract Type: Permanent Hours of work: Full-time; Monday to Friday; 8am - 4pm (Occasional working on Saturday is required). Role Overview Responsible for the day to day upkeep and safe operation of the Montague Street premises, including carrying out and organising repairs, maintenance, room set ups and manual handling tasks. Works closely with security, maintenance and cleaning teams to ensure health and safety standards are met across the site. Oversees and coordinates the Montague Street maintenance team, providing direction and reporting to the line manager on operational delivery and planning. Main Responsibilities Operational Maintenance and Building Management: Carry out minor repairs and general maintenance across the buildings to ensure all areas remain safe and operational Complete daily inspections of building systems including heating, cooling, lighting and alarms, resolving any issues promptly Ensure furniture, fittings and equipment meet health and safety standards and are safe for use Maintain accurate maintenance logs and report on daily activities and any issues to the line manager Assist with planned preventative maintenance schedules and support the delivery of projects, events and exhibitions Health and Safety and Compliance: Oversee Legionella checks and support compliance with all statutory building requirements Act as Fire Marshal and First Aider, supporting emergency procedures and responding to incidents where required Work closely with the Health and Safety Compliance Officer and Estates team to carry out risk assessments and ensure compliance with fire, COSHH and building regulations Facilities, Grounds and Housekeeping: Maintain the upkeep of external areas including grounds and gardens, arranging contractors when needed Oversee housekeeping standards, ensuring fire exits are clear, spaces are clean, and room set ups are completed efficiently Support internal logistics including deliveries, storage areas and general site organisation to ensure spaces remain safe and functional Equipment, Stock and Workshops: Support the safe operation of workshops, tools and equipment, ensuring regular checks, servicing and cleaning Monitor stock and equipment levels, arranging orders in line with purchasing procedures and maintaining accurate records Stakeholder Engagement: Coordinate with staff, students, contractors and visitors, providing a responsive and professional service The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. All staff must: Comply with all legislative and regulatory requirements (e.g. Finance, HR, Health & Safety) Adhere to the requirements set out in the AA Code of Behavioural Expectations and other institutional policies. Person Specification Knowledge: Working knowledge of health and safety requirements and responsibilities Understanding of building maintenance and repair requirements Skills: Effective communication skills, with the ability to explain technical terms to a non technical audience Strong attention to detail Good numerical skills Ability to analyse and present basic data in a clear format Ability to carry out a range of minor repairs and maintenance tasks, including basic plumbing, carpentry, painting, assembling furniture, and fixing fixtures and fittings, as well as gutter clearance Positive and proactive approach to work Well organised with a planned approach to work Experience: Experience of working in a maintenance or facilities environment Experience of carrying out building inspections and identifying repair and maintenance needs Experience of managing changing priorities and responding to varying workloads What we offer: We offer a wide range of staff benefits, including up to 40 days' leave per annum, in addition to Bank Holiday , a defined pension scheme, season ticket loans and access to professional development opportunities. You will also be able to take part and be involved in a creative and unique teaching environment, where the students display their amazing work with various on-site exhibitions, public programmes and lectures. Our Bedford Square campus is based just a 5-minute walk from Tottenham Court Road station, right in the heart of Central London. How to Apply: Please email the below documents button below by the closing date of Sunday 12th April 2026 stating the job title in the subject heading. AA Application Form Cover Letter/Email highlighting why you feel you are the right person for the role. This should not be more than two-pages Full CV We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interviews will be held the week commencing on week commencing Monday 20th April 2026 . Informal enquires should be addressed by an email. We are committed to creating an inclusive culture where all members of our community are supported to thrive. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces. Please note that it will not be possible for the AA School to issue a Certificate of Sponsorship for successful candidates. Therefore, the appointed candidate will need to be eligible to work in the UK for the duration of their employment with the AA School, in accordance with the Immigration, Asylum and Nationality Act 2006. Thank you for your interest in the AA and this role.
Senior Finance Manager Location: Brentwood Job Type: Full-time Salary: Up to circa £80,000 Reed Finance are partnering with our client who are seeking a Senior Finance Manager to play a pivotal role in our regional finance function. This position involves managing the finance personnel and function within the region, ensuring controlled finance processes and delivering accurate outputs in a timely manner. The Senior Finance Manager will be accountable for all aspects of the business unit's finance processes and will act as a business partner across disciplines, enhancing financial and business performance. Day-to-day of the role: Act as deputy to the Finance Director, engaging in business unit management team Board meetings. Manage a team of 5 finance staff, fostering a positive and engaging environment, ensuring robust and controlled processes. Oversee the consolidated monthly close process, ensuring accurate and timely closure of all sub-ledgers and general ledgers. Manage the submission of actual and forecast data to Division and Group, ensuring the accuracy of all financial data. Prepare monthly management reports for the business unit, including variance analysis and operational insights. Conduct monthly reviews of balance sheet reconciliations and work in progress (WIP), ensuring all financial entries and forecasts are accurate and timely. Collaborate with various departments to resolve any financial discrepancies and enhance financial forecasting and planning. Required Skills & Qualifications: Qualified Accountant (ACA, ACCA, CIMA) with experience in financial and management accounting. Practice background would be beneficial. Proven experience in staff management and development. Strong proficiency in MS Office, particularly Excel. Previous experience in the housebuilding industry is highly beneficial. Excellent analytical skills and a process improvement mindset. Ability to work independently and as part of a team, with strong leadership skills. Engaging and supportive work environment. If you have experience working in the housebuilding space, potentially from a practice background, apply now for more information.
Apr 02, 2026
Full time
Senior Finance Manager Location: Brentwood Job Type: Full-time Salary: Up to circa £80,000 Reed Finance are partnering with our client who are seeking a Senior Finance Manager to play a pivotal role in our regional finance function. This position involves managing the finance personnel and function within the region, ensuring controlled finance processes and delivering accurate outputs in a timely manner. The Senior Finance Manager will be accountable for all aspects of the business unit's finance processes and will act as a business partner across disciplines, enhancing financial and business performance. Day-to-day of the role: Act as deputy to the Finance Director, engaging in business unit management team Board meetings. Manage a team of 5 finance staff, fostering a positive and engaging environment, ensuring robust and controlled processes. Oversee the consolidated monthly close process, ensuring accurate and timely closure of all sub-ledgers and general ledgers. Manage the submission of actual and forecast data to Division and Group, ensuring the accuracy of all financial data. Prepare monthly management reports for the business unit, including variance analysis and operational insights. Conduct monthly reviews of balance sheet reconciliations and work in progress (WIP), ensuring all financial entries and forecasts are accurate and timely. Collaborate with various departments to resolve any financial discrepancies and enhance financial forecasting and planning. Required Skills & Qualifications: Qualified Accountant (ACA, ACCA, CIMA) with experience in financial and management accounting. Practice background would be beneficial. Proven experience in staff management and development. Strong proficiency in MS Office, particularly Excel. Previous experience in the housebuilding industry is highly beneficial. Excellent analytical skills and a process improvement mindset. Ability to work independently and as part of a team, with strong leadership skills. Engaging and supportive work environment. If you have experience working in the housebuilding space, potentially from a practice background, apply now for more information.
A fantastic Hotel General Manager job in Birmingham, paying a base salary of up to £60,000 plus bonuses, has become available for a successful boutique hotel overlooking St Paul's Square in Birmingham's Jewellery Quarter. You will have an excellent product at your disposal which has received strong investment and continues to evolve. However, the truth of any successful hotel is that the team and culture are what truly make the difference. This is an excellent opportunity for a hands-on, driven General Manager who thrives on being the face of the business, motivating their team, and driving the continued growth and development that the venue has already achieved. The hotel itself is a stylish boutique destination offering 34 boutique bedrooms , alongside a well-known bar, restaurant and busy events offering . While the hotel rooms provide an important part of the business, the venue is particularly food and beverage led , attracting a strong mix of local clientele and visiting guests to one of Birmingham's most recognisable squares. This is very much a lifestyle venue rather than a traditional hotel , with a vibrant atmosphere, destination brunch offering and a busy events calendar. The company is in a strong financial position and continues to invest sensibly in the venue, creating an exciting opportunity for a knowledgeable General Manager to further develop its reputation and commercial performance. Hotel General Manager job in Birmingham - Highlights Base salary of £50,000 - £60,000 (A wide range open to negotiation based on length and depth of experience). KPI bonuses on top Share of tips Excellent company discounts and perks, including friends and family discounts across the group 28 days holiday Free Parking available on-site Hotel General Manager job in Birmingham - Ideal Candidate Ideally someone with General Manager experience, although a strong Deputy General Manager ready to step up could certainly be considered, particularly with the wider support network within the business. Hotel experience is not essential , however a strong background in food & beverage operations is required , as the bar and restaurant represent the main revenue stream of the venue. Experience within premium hospitality environments (boutique/lifestyle hotels, quality 4 hotels, or well-regarded restaurant concepts), combined with strong commercial awareness, including P&L management, forecasting and budgeting, and a hands-on leadership style that motivates teams and maintains high service standards. A commercially minded operator, with a good understanding of marketing, sales and maintaining high operational standards including environmental health and food safety. If you are interested in this Hotel General Manager job in Birmingham , then apply today.
Apr 02, 2026
Full time
A fantastic Hotel General Manager job in Birmingham, paying a base salary of up to £60,000 plus bonuses, has become available for a successful boutique hotel overlooking St Paul's Square in Birmingham's Jewellery Quarter. You will have an excellent product at your disposal which has received strong investment and continues to evolve. However, the truth of any successful hotel is that the team and culture are what truly make the difference. This is an excellent opportunity for a hands-on, driven General Manager who thrives on being the face of the business, motivating their team, and driving the continued growth and development that the venue has already achieved. The hotel itself is a stylish boutique destination offering 34 boutique bedrooms , alongside a well-known bar, restaurant and busy events offering . While the hotel rooms provide an important part of the business, the venue is particularly food and beverage led , attracting a strong mix of local clientele and visiting guests to one of Birmingham's most recognisable squares. This is very much a lifestyle venue rather than a traditional hotel , with a vibrant atmosphere, destination brunch offering and a busy events calendar. The company is in a strong financial position and continues to invest sensibly in the venue, creating an exciting opportunity for a knowledgeable General Manager to further develop its reputation and commercial performance. Hotel General Manager job in Birmingham - Highlights Base salary of £50,000 - £60,000 (A wide range open to negotiation based on length and depth of experience). KPI bonuses on top Share of tips Excellent company discounts and perks, including friends and family discounts across the group 28 days holiday Free Parking available on-site Hotel General Manager job in Birmingham - Ideal Candidate Ideally someone with General Manager experience, although a strong Deputy General Manager ready to step up could certainly be considered, particularly with the wider support network within the business. Hotel experience is not essential , however a strong background in food & beverage operations is required , as the bar and restaurant represent the main revenue stream of the venue. Experience within premium hospitality environments (boutique/lifestyle hotels, quality 4 hotels, or well-regarded restaurant concepts), combined with strong commercial awareness, including P&L management, forecasting and budgeting, and a hands-on leadership style that motivates teams and maintains high service standards. A commercially minded operator, with a good understanding of marketing, sales and maintaining high operational standards including environmental health and food safety. If you are interested in this Hotel General Manager job in Birmingham , then apply today.
Career Choices Dewis Gyrfa Ltd
Tewkesbury, Gloucestershire
Gloucester Business Park - Brockworth, GL3 4AW Pay: £31,049.00 to £37,796.00 per year, £31049.00 - £37796.00 a year Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/04/2026 About this job To act as a line manager overseeing the day to day workload of the FOI and Privacy Officer. To support the Head and Deputy Head of Information Governance and Records in the development and implementation of the Trusts Information Governance Framework, including but not limited to the information asset owner system, policies and procedures. The post holder will be responsible for carrying out work to ensure that the Trust complies with all relevant legislation in relation to information governance, including, but not limited to, The Data Protection Act, UK General Data Protection Regulation, Data Use and Access Act 2025, Network & Information Systems Regulations 2018, Access to Health Records Act 1990, Freedom of Information Act 2000, Common Law Duty of Confidentiality, Caldicott recommendations, National Information Security Directive, Record Management Codes of Practice, and, all other guidance and best practice published by the Department of Health and Social Care, NHS Digital or the Information Commissioners Office. The post holder will be expected to work with minimal direct supervision and manage their own workload. To act as a subject matter specialist supporting the management of the day to day workload within the IG team. To support the development of the Trusts performance against the requirements of the annual Data Security & Protection Toolkit assessment. To support the IG & Records Team in the processing of data subject rights, including the maintenance of a register. To support the Information Governance and Records Team in more general terms with any such activity as may be necessary to support the functions of the Trust.
Apr 02, 2026
Full time
Gloucester Business Park - Brockworth, GL3 4AW Pay: £31,049.00 to £37,796.00 per year, £31049.00 - £37796.00 a year Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/04/2026 About this job To act as a line manager overseeing the day to day workload of the FOI and Privacy Officer. To support the Head and Deputy Head of Information Governance and Records in the development and implementation of the Trusts Information Governance Framework, including but not limited to the information asset owner system, policies and procedures. The post holder will be responsible for carrying out work to ensure that the Trust complies with all relevant legislation in relation to information governance, including, but not limited to, The Data Protection Act, UK General Data Protection Regulation, Data Use and Access Act 2025, Network & Information Systems Regulations 2018, Access to Health Records Act 1990, Freedom of Information Act 2000, Common Law Duty of Confidentiality, Caldicott recommendations, National Information Security Directive, Record Management Codes of Practice, and, all other guidance and best practice published by the Department of Health and Social Care, NHS Digital or the Information Commissioners Office. The post holder will be expected to work with minimal direct supervision and manage their own workload. To act as a subject matter specialist supporting the management of the day to day workload within the IG team. To support the development of the Trusts performance against the requirements of the annual Data Security & Protection Toolkit assessment. To support the IG & Records Team in the processing of data subject rights, including the maintenance of a register. To support the Information Governance and Records Team in more general terms with any such activity as may be necessary to support the functions of the Trust.
A local hospitality business in Johnstone is seeking a passionate Deputy General Manager to lead their team and ensure outstanding guest experiences. This role involves day-to-day operations management and fostering a collaborative work environment. The ideal candidate will prioritize team development and embody a new standard of hospitality. Competitive pay, service charge sharing, and numerous benefits are provided to support personal and professional growth.
Apr 02, 2026
Full time
A local hospitality business in Johnstone is seeking a passionate Deputy General Manager to lead their team and ensure outstanding guest experiences. This role involves day-to-day operations management and fostering a collaborative work environment. The ideal candidate will prioritize team development and embody a new standard of hospitality. Competitive pay, service charge sharing, and numerous benefits are provided to support personal and professional growth.
Location: Banbury, Oxfordshire Contract Type: Full-Time, Permanent Working Pattern: Monday to Friday with alternate weekends About the Role We are seeking a capable and welfare-driven Senior Stockperson / Assistant Farm Manager to join a small, dedicated team on a 350-sow nucleus unit. This role is well suited to someone confident in livestock care and farrowing, who enjoys responsibility and takes pride in improving standards and efficiency across the unit. Key Responsibilities Support the manager with the day-to-day running of the unit Lead the farrowing department, ensuring high welfare, safety, and productivity Organise and support staff in all aspects of pig husbandry Maintain accurate and detailed data recording across departments Assist with updating working practices, vaccination protocols and farm procedures Provide training, guidance and clear communication to team members Conduct thorough site inductions for new starters and visitors Act as deputy in the manager's absence, overseeing admin, livestock sales and smooth operation of the unit Contribute to ongoing improvements in safety, efficiency and welfare standards Carry out general maintenance tasks as required About You Strong experience in pig husbandry; farrowing experience highly advantageous Capable of leading areas of the unit and supporting staff when required Excellent attention to detail and record-keeping Confident with documentation and comfortable using digital tools (e.g., Excel) Good literacy, communication, and organisational skills Able to work independently or as part of a small, close-knit team Practical or maintenance skills beneficial Committed to always maintaining high welfare standards Pay and Benefits A senior role within a progressive nucleus unit Supportive, experienced team environment Competitive salary depending on experience 30 days holiday (inclusive of bank holidays) Enhanced company pension scheme Death in service insurance 24/7 health and wellbeing support Access to the Cranswick discounts platform Eligibility for the Cranswick Share Save scheme On-site house available for the right candidate Salary to be discussed at interview stage. To apply, please submit your covering letter and CV to: Closing date: 10th of March. Please note that if a suitable candidate is found, this closing date may be brought forward.
Apr 01, 2026
Full time
Location: Banbury, Oxfordshire Contract Type: Full-Time, Permanent Working Pattern: Monday to Friday with alternate weekends About the Role We are seeking a capable and welfare-driven Senior Stockperson / Assistant Farm Manager to join a small, dedicated team on a 350-sow nucleus unit. This role is well suited to someone confident in livestock care and farrowing, who enjoys responsibility and takes pride in improving standards and efficiency across the unit. Key Responsibilities Support the manager with the day-to-day running of the unit Lead the farrowing department, ensuring high welfare, safety, and productivity Organise and support staff in all aspects of pig husbandry Maintain accurate and detailed data recording across departments Assist with updating working practices, vaccination protocols and farm procedures Provide training, guidance and clear communication to team members Conduct thorough site inductions for new starters and visitors Act as deputy in the manager's absence, overseeing admin, livestock sales and smooth operation of the unit Contribute to ongoing improvements in safety, efficiency and welfare standards Carry out general maintenance tasks as required About You Strong experience in pig husbandry; farrowing experience highly advantageous Capable of leading areas of the unit and supporting staff when required Excellent attention to detail and record-keeping Confident with documentation and comfortable using digital tools (e.g., Excel) Good literacy, communication, and organisational skills Able to work independently or as part of a small, close-knit team Practical or maintenance skills beneficial Committed to always maintaining high welfare standards Pay and Benefits A senior role within a progressive nucleus unit Supportive, experienced team environment Competitive salary depending on experience 30 days holiday (inclusive of bank holidays) Enhanced company pension scheme Death in service insurance 24/7 health and wellbeing support Access to the Cranswick discounts platform Eligibility for the Cranswick Share Save scheme On-site house available for the right candidate Salary to be discussed at interview stage. To apply, please submit your covering letter and CV to: Closing date: 10th of March. Please note that if a suitable candidate is found, this closing date may be brought forward.
Reception Manager Deputy General Manager Reception Manager Receptionist x4 Concierge x2 We are seeking a confident and experienced Reception Manager to lead our Front Office team and deliver an exceptional guest experience from arrival to departure. This position offers a salary of up to £30,000 per annum, working on a rota basis of any 5 days out of 7, with shifts typically being 7am - 3:30pm and 2:15pm - 10:45pm, although they must be flexible to meet the needs of the business. As Reception Manager, they will be responsible for overseeing the daily operations of the front desk, ensuring the highest standards of guest service are consistently delivered. It's a hands-on role based at the reception desk and they will lead, motivate, and develop the reception team and handle any issues with professionalism and efficiency. We are looking for an individual with previous experience in a similar role (possible a Head Receptionist looking for their first management role) within a hotel environment, strong leadership skills, and a passion for hospitality. The ideal candidate will be highly organised, customer-focused, and able to thrive in a fast-paced setting. They must have Opera experience. This role will also include Duty Manager shifts for the
Apr 01, 2026
Full time
Reception Manager Deputy General Manager Reception Manager Receptionist x4 Concierge x2 We are seeking a confident and experienced Reception Manager to lead our Front Office team and deliver an exceptional guest experience from arrival to departure. This position offers a salary of up to £30,000 per annum, working on a rota basis of any 5 days out of 7, with shifts typically being 7am - 3:30pm and 2:15pm - 10:45pm, although they must be flexible to meet the needs of the business. As Reception Manager, they will be responsible for overseeing the daily operations of the front desk, ensuring the highest standards of guest service are consistently delivered. It's a hands-on role based at the reception desk and they will lead, motivate, and develop the reception team and handle any issues with professionalism and efficiency. We are looking for an individual with previous experience in a similar role (possible a Head Receptionist looking for their first management role) within a hotel environment, strong leadership skills, and a passion for hospitality. The ideal candidate will be highly organised, customer-focused, and able to thrive in a fast-paced setting. They must have Opera experience. This role will also include Duty Manager shifts for the
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you'll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo's when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Apr 01, 2026
Full time
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you'll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo's when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you'll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo's when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Apr 01, 2026
Full time
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you'll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo's when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Enfield. This role is full time, 44 hours per week. You must be fully flexible to work during all opening hours. This role has a salary of up to £35k p/a depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards - Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training - IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday Staff discount 50% off bingo tickets, food & soft drinks Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Provide input to the club's local strategic plan Provide performance expectations through regular feedback and performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the club at peak trading times Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Apr 01, 2026
Full time
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Enfield. This role is full time, 44 hours per week. You must be fully flexible to work during all opening hours. This role has a salary of up to £35k p/a depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards - Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training - IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday Staff discount 50% off bingo tickets, food & soft drinks Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Provide input to the club's local strategic plan Provide performance expectations through regular feedback and performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the club at peak trading times Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
We're recruiting on behalf of a village pub in Malmesbury that has recently come under new ownership and is entering an exciting new phase. The business is now freehold and backed by owners who are fully investing in the site , with a clear vision to elevate standards, build a strong team, and create a standout destination in the area. This is a rare opportunity for a General Manager to take real ownership of a site and play a key role in shaping its future. Benefits Up to £42,000 salary Opportunity to lead a newly invested business Autonomy to shape the offer, team, and service standards Supportive ownership with a long-term vision Progression as the business grows Work within an independent, quality-led environment Responsibilities as General Manager Take full ownership of day-to-day pub operations Lead, develop, and build a strong FOH and BOH team Drive service standards and guest experience Manage P&L, labour, and overall site performance Work closely with owners on business direction and growth Create a welcoming, community-focused environment What We're Looking For Experience as a General Manager or strong Deputy ready to step up Background in quality-led pubs or restaurants Strong leadership and team-building ability Commercial awareness and confidence managing a business Passion for hospitality, food, and creating great guest experiences Someone excited by the opportunity to build and grow a site from the ground up If you're looking for a General Manager role with real ownership, investment, and the chance to build something special , we'd love to hear from you. Apply now to discuss the opportunity further.
Apr 01, 2026
Full time
We're recruiting on behalf of a village pub in Malmesbury that has recently come under new ownership and is entering an exciting new phase. The business is now freehold and backed by owners who are fully investing in the site , with a clear vision to elevate standards, build a strong team, and create a standout destination in the area. This is a rare opportunity for a General Manager to take real ownership of a site and play a key role in shaping its future. Benefits Up to £42,000 salary Opportunity to lead a newly invested business Autonomy to shape the offer, team, and service standards Supportive ownership with a long-term vision Progression as the business grows Work within an independent, quality-led environment Responsibilities as General Manager Take full ownership of day-to-day pub operations Lead, develop, and build a strong FOH and BOH team Drive service standards and guest experience Manage P&L, labour, and overall site performance Work closely with owners on business direction and growth Create a welcoming, community-focused environment What We're Looking For Experience as a General Manager or strong Deputy ready to step up Background in quality-led pubs or restaurants Strong leadership and team-building ability Commercial awareness and confidence managing a business Passion for hospitality, food, and creating great guest experiences Someone excited by the opportunity to build and grow a site from the ground up If you're looking for a General Manager role with real ownership, investment, and the chance to build something special , we'd love to hear from you. Apply now to discuss the opportunity further.
We have an exciting opportunity for a Deputy General Manager to join the team at Buzz Bingo, supporting one of our West Yorkshire clubs either Leeds, Wakefield, Bradford or Barnsley. This is a full-time position, working 44 hours per week across 7 days, and requires full flexibility to work during all opening hours. Although you'll be based at one of our clubs, you will be expected to travel and provide cover, so a willingness to travel at short notice is essential, paying up to £35,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards - Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training - IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Life Assurance Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club's local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Apr 01, 2026
Full time
We have an exciting opportunity for a Deputy General Manager to join the team at Buzz Bingo, supporting one of our West Yorkshire clubs either Leeds, Wakefield, Bradford or Barnsley. This is a full-time position, working 44 hours per week across 7 days, and requires full flexibility to work during all opening hours. Although you'll be based at one of our clubs, you will be expected to travel and provide cover, so a willingness to travel at short notice is essential, paying up to £35,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards - Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training - IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Life Assurance Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club's local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
£45,000 plus 10% Bonus + Car Allowance The vacancy is situated in the North East of England; i.e. Newcastle of Tyne, Durham, Hexham. We have a new exciting opportunity for an additional Quality Improvement and Regulation Manager within the Regulation and Quality Improvement Team at Barchester Healthcare. Quality Improvement and Regulation Managers support the Lead Quality Improvement and Regulation Managers, the Director of Nursing and Deputy Director of Regulation and Quality Improvement to achieve Barchester's business objectives in attaining regulatory compliance, and driving continuous quality improvements throughout the business. The role is ideally suited to candidates who have previous experience in a quality improvement or a health and social care regulatory role and is advertised as a full time post. The role is home based with regular travel to our services. Therefore, you must possess a full UK driving license, have access to a car and be prepared to travel. There is a requirement for some overnight stays. The vacancy is situated in the North East of England; i.e. Newcastle of Tyne, Durham, Hexham. This is a fantastic opportunity to join a well-established team who are passionate about driving continuous quality improvement across a sector leading business. Responsibilities will include: Plan and deliver against the annual Quality Improvement Review (QIR) and support visit schedule to ensure the business can deliver good and outstanding quality services compliant with the regulations and Barchester's internal policies, procedures and values Monitor and review data to inform risk-based responses Providing day to day central support, advice and guidance to the business on regulatory and quality improvement matters Provide constructive feedback on quality improvement review findings to drive continuous quality improvement Writing reports and action plans to drive quality improvement Attend regional meetings to share updates, common themes, and best practices Working on a rota basis on our Regulation Duty Desk function to ensure responses to external stakeholders provide assurances Involvement on key quality improvement projects Draft, review and refresh relevant policies and key guidance as required The successful candidate will hold a portfolio of services which they will be expected to visit to complete audits and support visits in line with our schedule. Generally, they are expected to complete visits to 3 services per fortnight, i.e. 6 per mont The skills experience and qualities we are looking for include Must have experience in health and social care regulation, quality improvement, registered manager role, or health and social care inspection frameworks Excellent understanding of health and social care regulations, the current regulatory climate and quality improvement strategies Ability to review evidence, assess against required standards and possess excellent analytical skills Confident and enthusiastic about regulation and quality improvement Good communication skills, both written and verbal Positive and solution focused attitude Experience of coaching and mentoring Ability to motivate others and drive change and improvement Resilient and flexible Ability to work to Key Performance Indicators and tight deadlines whilst maintaining quality and attention to detail 7766
Apr 01, 2026
Full time
£45,000 plus 10% Bonus + Car Allowance The vacancy is situated in the North East of England; i.e. Newcastle of Tyne, Durham, Hexham. We have a new exciting opportunity for an additional Quality Improvement and Regulation Manager within the Regulation and Quality Improvement Team at Barchester Healthcare. Quality Improvement and Regulation Managers support the Lead Quality Improvement and Regulation Managers, the Director of Nursing and Deputy Director of Regulation and Quality Improvement to achieve Barchester's business objectives in attaining regulatory compliance, and driving continuous quality improvements throughout the business. The role is ideally suited to candidates who have previous experience in a quality improvement or a health and social care regulatory role and is advertised as a full time post. The role is home based with regular travel to our services. Therefore, you must possess a full UK driving license, have access to a car and be prepared to travel. There is a requirement for some overnight stays. The vacancy is situated in the North East of England; i.e. Newcastle of Tyne, Durham, Hexham. This is a fantastic opportunity to join a well-established team who are passionate about driving continuous quality improvement across a sector leading business. Responsibilities will include: Plan and deliver against the annual Quality Improvement Review (QIR) and support visit schedule to ensure the business can deliver good and outstanding quality services compliant with the regulations and Barchester's internal policies, procedures and values Monitor and review data to inform risk-based responses Providing day to day central support, advice and guidance to the business on regulatory and quality improvement matters Provide constructive feedback on quality improvement review findings to drive continuous quality improvement Writing reports and action plans to drive quality improvement Attend regional meetings to share updates, common themes, and best practices Working on a rota basis on our Regulation Duty Desk function to ensure responses to external stakeholders provide assurances Involvement on key quality improvement projects Draft, review and refresh relevant policies and key guidance as required The successful candidate will hold a portfolio of services which they will be expected to visit to complete audits and support visits in line with our schedule. Generally, they are expected to complete visits to 3 services per fortnight, i.e. 6 per mont The skills experience and qualities we are looking for include Must have experience in health and social care regulation, quality improvement, registered manager role, or health and social care inspection frameworks Excellent understanding of health and social care regulations, the current regulatory climate and quality improvement strategies Ability to review evidence, assess against required standards and possess excellent analytical skills Confident and enthusiastic about regulation and quality improvement Good communication skills, both written and verbal Positive and solution focused attitude Experience of coaching and mentoring Ability to motivate others and drive change and improvement Resilient and flexible Ability to work to Key Performance Indicators and tight deadlines whilst maintaining quality and attention to detail 7766
£45,000 plus 10% Bonus + Car Allowance The vacancy is situated in the North East of England; i.e. Newcastle of Tyne, Durham, Hexham. We have a new exciting opportunity for an additional Quality Improvement and Regulation Manager within the Regulation and Quality Improvement Team at Barchester Healthcare. Quality Improvement and Regulation Managers support the Lead Quality Improvement and Regulation Managers, the Director of Nursing and Deputy Director of Regulation and Quality Improvement to achieve Barchester's business objectives in attaining regulatory compliance, and driving continuous quality improvements throughout the business. The role is ideally suited to candidates who have previous experience in a quality improvement or a health and social care regulatory role and is advertised as a full time post. The role is home based with regular travel to our services. Therefore, you must possess a full UK driving license, have access to a car and be prepared to travel. There is a requirement for some overnight stays. The vacancy is situated in the North East of England; i.e. Newcastle of Tyne, Durham, Hexham. This is a fantastic opportunity to join a well-established team who are passionate about driving continuous quality improvement across a sector leading business. Responsibilities will include: Plan and deliver against the annual Quality Improvement Review (QIR) and support visit schedule to ensure the business can deliver good and outstanding quality services compliant with the regulations and Barchester's internal policies, procedures and values Monitor and review data to inform risk-based responses Providing day to day central support, advice and guidance to the business on regulatory and quality improvement matters Provide constructive feedback on quality improvement review findings to drive continuous quality improvement Writing reports and action plans to drive quality improvement Attend regional meetings to share updates, common themes, and best practices Working on a rota basis on our Regulation Duty Desk function to ensure responses to external stakeholders provide assurances Involvement on key quality improvement projects Draft, review and refresh relevant policies and key guidance as required The successful candidate will hold a portfolio of services which they will be expected to visit to complete audits and support visits in line with our schedule. Generally, they are expected to complete visits to 3 services per fortnight, i.e. 6 per month The skills experience and qualities we are looking for include Must have experience in health and social care regulation, quality improvement, registered manager role, or health and social care inspection frameworks Excellent understanding of health and social care regulations, the current regulatory climate and quality improvement strategies Ability to review evidence, assess against required standards and possess excellent analytical skills Confident and enthusiastic about regulation and quality improvement Good communication skills, both written and verbal Positive and solution focused attitude Experience of coaching and mentoring Ability to motivate others and drive change and improvement Resilient and flexible Ability to work to Key Performance Indicators and tight deadlines whilst maintaining quality and attention to detail 7766
Apr 01, 2026
Full time
£45,000 plus 10% Bonus + Car Allowance The vacancy is situated in the North East of England; i.e. Newcastle of Tyne, Durham, Hexham. We have a new exciting opportunity for an additional Quality Improvement and Regulation Manager within the Regulation and Quality Improvement Team at Barchester Healthcare. Quality Improvement and Regulation Managers support the Lead Quality Improvement and Regulation Managers, the Director of Nursing and Deputy Director of Regulation and Quality Improvement to achieve Barchester's business objectives in attaining regulatory compliance, and driving continuous quality improvements throughout the business. The role is ideally suited to candidates who have previous experience in a quality improvement or a health and social care regulatory role and is advertised as a full time post. The role is home based with regular travel to our services. Therefore, you must possess a full UK driving license, have access to a car and be prepared to travel. There is a requirement for some overnight stays. The vacancy is situated in the North East of England; i.e. Newcastle of Tyne, Durham, Hexham. This is a fantastic opportunity to join a well-established team who are passionate about driving continuous quality improvement across a sector leading business. Responsibilities will include: Plan and deliver against the annual Quality Improvement Review (QIR) and support visit schedule to ensure the business can deliver good and outstanding quality services compliant with the regulations and Barchester's internal policies, procedures and values Monitor and review data to inform risk-based responses Providing day to day central support, advice and guidance to the business on regulatory and quality improvement matters Provide constructive feedback on quality improvement review findings to drive continuous quality improvement Writing reports and action plans to drive quality improvement Attend regional meetings to share updates, common themes, and best practices Working on a rota basis on our Regulation Duty Desk function to ensure responses to external stakeholders provide assurances Involvement on key quality improvement projects Draft, review and refresh relevant policies and key guidance as required The successful candidate will hold a portfolio of services which they will be expected to visit to complete audits and support visits in line with our schedule. Generally, they are expected to complete visits to 3 services per fortnight, i.e. 6 per month The skills experience and qualities we are looking for include Must have experience in health and social care regulation, quality improvement, registered manager role, or health and social care inspection frameworks Excellent understanding of health and social care regulations, the current regulatory climate and quality improvement strategies Ability to review evidence, assess against required standards and possess excellent analytical skills Confident and enthusiastic about regulation and quality improvement Good communication skills, both written and verbal Positive and solution focused attitude Experience of coaching and mentoring Ability to motivate others and drive change and improvement Resilient and flexible Ability to work to Key Performance Indicators and tight deadlines whilst maintaining quality and attention to detail 7766
