Head of Operations

Application Deadline: 21 January 2026

Department: Cadent

Employment Type: Permanent

Location: Worsley

As Head of Operations, you will be responsible for a large team of resources. These resources range from SDMs (Project managers) to site managers along with DLO and LDPs (sub-contractors). You will provide operational leadership - ensuring that the annual work volume is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach.

Satisfaction of customers is measured through a new regulatory measure called CSAT. You will work closely with the client to influence a dramatic improvement in the CSAT measure and show leadership skills to genuinely care about the ratings customers give of Network Plus's services.

Collection of Data and a right first time (RFT) measure is critical to ensure that all works that have constructed are captured and digitised with the Client's SLAs.

• Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations.
• Demonstrate proactive leadership behaviours to influence improved CSAT ratings from customers, understand any low performance ratings and share best practice with everyone.
• Manage the outcome and visit customers where low satisfaction ratings have been given or resolve complex complaints and issues directly with them.
• Ensure compliance with the client's technical standards and specifications as well as Network Plus standards of service and quality systems.
• Ensure the health and safety competence of any sub-contractors employed are assessed prior to commencing work.
• Assess the risk associated with our operations and ensure that the correct site specific method statements and risk assessments are completed and in place for all types of work on the contract.
• Oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client's needs.
• Lead the operational resources deployed on this contract, including sub contractors, and motivate where appropriate.
• Demand safety and competence, including training requirements, and push for improvement across all teams.

• Health & Safety qualification an advantage.
• Relevant qualifications and authorisations.
• Experience of working in Utilities, specifically Gas.
• Supervisor Street works qualification.
• Deep Excavation knowledge and experience.
• Good verbal communication skills.
• Good management skills.
• Financial and commercial awareness.
• Proficient IT skills, including Microsoft Excel and Word.
• Full UK Driving Licence.

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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