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As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

JOB ROLE: Receptionist Administrator - Immediate Start HOURS: Monday - Friday 9am - 5pm SALARY: 13.50 DURATION: Ongoing, temp to perm LOCATION: Brighton - Working in the office full time Are you a friendly and organised individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where your skills can shine? If so, we have the perfect opportunity for you! We are seeking a vibrant Receptionist Administrator to be the welcoming face of our client's company. This is a fantastic chance to join a supportive team that values collaboration and innovation. What You'll Do: As the Receptionist Administrator, you will play a crucial role in our daily operations and create a positive first impression for our clients and visitors. Your responsibilities will include: Greeting Guests : Welcome visitors with a warm smile and assist them with their inquiries. Managing Communication : Answer phone calls, respond to emails, and ensure all communications are handled promptly and professionally. Administrative Support : Provide essential administrative assistance to various departments, including scheduling meetings, managing calendars, and organising documents. Office Management : Help maintain a tidy and efficient reception area and assist with office supplies inventory. Collaboration : Work closely with team members to support various projects and initiatives. What We're Looking For: To be successful in this role, you should possess the following qualifications: A cheerful and approachable demeanour that puts others at ease. Strong organisational skills with the ability to multitask effectively. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Previous experience in a receptionist or administrative role is a plus, but not required. Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Communications Assistant - Highways & Infrastructure Location: Ipswich We are recruiting a Communications Assistant to support a long-term highways and infrastructure contract based in Suffolk. This is an excellent opportunity for a customer-focused communications professional to play a key role in public engagement, stakeholder communications, and service perception within a high-profile highways environment. This role will suit someone confident in dealing with the public, elected members, and internal teams, with a passion for excellent customer service and clear, effective communication. The Role Reporting to the Communications Manager, you will support the delivery of proactive and reactive communications, helping to manage enquiries, complaints, and stakeholder engagement while contributing to continuous improvement of communication processes and public perception. Key Responsibilities Receive, log, and respond to enquiries from members of the public and key stakeholders relating to highways works and network activity Manage and respond to complaints in line with agreed complaints policies and procedures Monitor customer feedback to identify trends, issues, and opportunities for service improvement Support the delivery of internal and external communications, including campaigns and engagement activity Provide communications support to operational teams to ensure clear communication of works programmes Assist with stakeholder management and communications plans, ensuring messaging is clear, consistent, and timely Support social value and community engagement initiatives as required Promote a customer-first approach across the organisation and support continuous improvement in customer service standards Requirements Experience working successfully in a public-facing or customer service environment Proven ability to manage complaints with empathy, professionalism, and a solutions-focused approach Strong influencing and stakeholder engagement skills Ability to deliver against agreed action plans and improvement programmes Understanding of highways maintenance or infrastructure environments (desirable) Personal Attributes Confident dealing directly with members of the public and elected representatives Passionate about delivering high-quality customer service Excellent written and verbal communication skills Forward-thinking, organised, and able to plan ahead Creative and proactive, with the ability to generate practical and resilient ideas For a full description and further information on the role, please call Jason Kohle at Carrington West on (phone number removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Traffic & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 40+ years' experience in this market. Please call Jason at Carrington West on (phone number removed) for more information. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email

Berry Recruitment are looking for a Library Assistant to work for a local authority. Central Guildhall Library 12.85 per hour Hours (2 week rota) Week 1 - Mon 9.30am-4pm, Tues 1pm-5pm, Thurs 10am-2pm, Sat 9.30am-4pm Week 2 - Mon 10am-2pm, Tues 10am-5pm, Weds 2pm-6pm, Fri 10am-1pm You will be working as part of a small team with the following duties: Using the library management system to locate required books Update customer information on system Issue and return library items including taking payments Provide high quality customer service at all times Assist customers with technology available in the library including printing, copying, interview and computers Accurate shelve library items helping to keep everything tidy and well ordered Please apply now or contact Rachael at the Southampton office for more info! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Assistant Technical Manager Location: Near Snetterton Salary: Up to 46,000 Contract: Full-Time, Permanent I'm currently recruiting for an Assistant Technical Manager to join a well-established food manufacturing business operating within an FMCG environment. This is a key supporting role within the Technical team, offering exposure to audits, customer interaction, and food safety systems, with the opportunity to develop into a more senior technical position. The Role Reporting into the Technical Manager, you'll support the day-to-day management of food safety, quality, legality, and compliance across the site. You'll also deputise in the Technical Manager's absence, helping to maintain and continuously improve technical standards and systems. Key Responsibilities Deputise for the Technical Manager when required Support the maintenance and continuous improvement of Technical Department systems Ensure HACCP-based standards are communicated, understood, and applied across operations Support the management and development of technical KPIs Assist with specification compliance and use of retail customer specification portals Support the management of contracted services, including hygiene and pest control Complete general technical administration, data reporting, and customer complaint trending Support and, where appropriate, lead customer visits and audits (internal and external) Assist with safety and legality requirements across the site Liaise with the FSA during site visits and inspections Support corrective and preventive action (CAPA) processes What We're Looking For Previous experience in a Technical or Assistant Technical role within an FMCG or food manufacturing environment Working knowledge of HACCP and BRCGS Food Safety Standard Experience working to retailer codes of practice Confident IT skills, including Microsoft Office packages Strong interpersonal and communication skills High attention to detail with excellent organisational ability Able to work under pressure and manage multiple priorities Full UK driving licence and access to transport required due to site location Want to know more about the role? Apply today or reach out to Chris at TEC Partners!

Job Advert: Transport Assistant Location: Silloth Payrate: 13.00 per hour Department: Transport Reports to: Transport Co-ordinator / Business Systems & Admin Support Team We are seeking a highly organised and customer-focused Transport Assistant to support our Transport Co-ordinator and the wider transport team. This role is ideal for someone who thrives in a fast-paced environment and is committed to delivering exceptional service. Key Responsibilities: Assist the Transport Co-ordinator in ensuring all deliveries are completed accurately and on time, in line with customer requirements. Maintain the highest level of customer service across all communications. Ensure all Origin business systems are accurately updated, with a strong focus on the Chasers Management System , following company requirements. Work onsite as part of the transport team while providing national support under the guidance of the Business Systems and Admin Support Team. Support colleagues both locally and nationally as required. About You: Calm, confident, and professional telephone manner. Strong organisational skills with excellent attention to detail. Ability to work collaboratively within a team while managing your own tasks effectively. How to Apply: Email your CV to: Call us on: (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Property Manager Kent Portfolio Salary: £35,000 £45,000 (could look higher for the right candidate) Working Pattern: Hybrid 3 days in the office per week Location: Kent We are partnering exclusively with a well-established property management team in Kent to recruit a Property Manager to oversee a diverse portfolio of residential and mixed-use developments. This is an excellent opportunity for an experienced block manager looking to take the next step in their career or for a more senior professional seeking a rewarding challenge. About the Role You will be responsible for managing a portfolio of approximately blocks, comprising units across a mixture of purpose-built, conversions, new builds, freehold estates, and mixed-use developments. Your focus will be on delivering exceptional service to leaseholders and residents, ensuring smooth operations and compliance across the portfolio. Key Responsibilities Manage the day-to-day operations of the assigned property portfolio. Ensure compliance with leasehold legislation and building regulations. Maintain strong relationships with residents, owners, and contractors. Deliver excellent customer service, resolving issues promptly and professionally. Oversee financial management, including service charges, budgets, and invoicing. Support the team with projects, inspections, and audits as required. Mentor junior team members and contribute to the development of the wider team. Who We re Looking For Minimum 3 years experience in leasehold/block management is essential. Strong customer service skills with a proven ability to build trust and rapport. Honest, reliable, and committed to delivering on promises. Ability to work independently and as part of a small, friendly, and supportive team. ATPI qualification desirable (can be obtained during employment). Full driving licence and access to your own vehicle essential. Experience Considerations Candidates currently managing a portfolio as a Junior PM or Assistant PM are encouraged to apply if looking to step up. More senior candidates with extensive experience are also welcome and will be considered for higher salary. Only candidates with a background in block management will be considered; lettings or general housing experience alone will not suffice. Benefits & Perks 22 days holiday per year Performance bonus for positive client feedback Commission on new leads introduced to the business Career progression opportunities, including team leadership and qualification development Company events, CPD opportunities, and team trips Application Process 2-stage interview: one online, one face-to-face. This role is ideal for a proactive, customer-focused professional who takes pride in delivering excellent service and thrives in a collaborative, approachable team environment.

People Assistant - Fixed-term, Full-time position (37.5 hours) until 30 October 2026 Beeston, Nottingham: £26,081 - £27,454 Farringdon, London: £29,317 - £30,860 This role is suitable for hybrid working, with the People Team working from the office 3 days and from home 2 days per week. About the team: At MTVH we have an exciting opportunity for a People Assistant. This role is ideal for a graduate that has either studied HR, or has started their career in HR and looking to take the next step in their career. Working alongside our Executive Team, Managers and Colleagues we are looking for an individual who can provide operational HR input on a range of people management and workforce issues affecting the business, managing relationships, and enabling leaders to improve business performance through their people. This involves the delivery of HR transactional services (starters, contractual changes, leavers) and support to resourcing activity, employee engagement and wellbeing, employee relations management, organisational and job design, leadership and talent development, and colleague capability and skills. This is a busy department, but it offers lots of opportunities for our People Assistants to get involved in different pieces of work and exposure to new areas. You will work collaboratively with all parts of the business and in many instances be the face of HR. What you'll need to succeed: Educated to GCSE-level or equivalent professional experience/qualification (i.e., CIPD Level 3 or above). Experience of working in a busy administrative/clerical or internal customer-facing role within a service-focused organisation. Understanding of HR service provision and the employee lifecycle, and the impact that great HR service provision has within a business and on front line service delivery. Experience in a regulated environment where safeguarding is high priority. Experience of HR information systems and data management. Good organisational skills with the ability to prioritise work and manage multiple, conflicting demands. Well-developed communication skills with the ability to convey authority and integrity with colleagues and managers and external stakeholders. Ability to coach and advise others. Ability to partner with and influence a range of stakeholders. IT literate able to manipulate Microsoft Excel spreadsheet data, with a practical understanding of Microsoft Office 365 collaboration tools (Teams, OneDrive, etc) Key dates: Interviews to be scheduled from week commencing 26 January 2026. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Key Objectives To provide an excellent customer care service to ensure the delivery of the community equipment service is achieved To schedule all logistical activities onto the IT system SPECIFIC RESPONSIBILITY To answer telephone queries from customers, partners and contractors in a timely and courteous manner To process orders/collections/repairs for equipment on the Community Equipments IT system To click apply for full job details

Join a Market-Leading Retailer Assistant Manager Gillingham Are you an ambitious retail professional ready to take the next step in your career? We're looking for a driven Assistant Manager to join one of the UK's fastest-growing value retailers. With a reputation for unbeatable customer service, career progression, and store expansion, now's the time to be part of something big. About the Role As Assistant Manager, you'll support the Store Manager and lead a high-performing team in a fast-paced, high-volume retail environment. Your role will focus on people leadership, performance management, and operational excellence - with clear progression opportunities into Store Management. Key Responsibilities Take ownership of a department and step up as Duty Manager when required Support the Store Manager in delivering KPIs: sales, shrinkage, and wage control Drive exceptional customer service and team engagement Oversee stock control, merchandising, and compliance standards Ensure Health & Safety procedures are always followed Analyse store data to identify areas for improvement and growth What We're Looking For Proven experience as an Assistant Manager (or similar level) in a fast-paced retail environment A hands-on leader who thrives on the shop floor and motivates others Strong organisational and communication skills Passionate about customer service and hitting targets Proactive and eager to develop into a future Store Manager Why Join Us? Competitive salary - up to 30,000 Fast-paced, exciting environment with genuine career progression Be part of a business that's expanding rapidly across the UK Make your mark and grow with a team that values people and performance Ready to take the next step in your retail career? Apply now and be part of our Gillingham success story. BBBH34778

Just Recruitment is working with a growing business looking to add an Accounts Assistant to their team. You will be responsible for keeping all records necessary for accurate running of the sales ledger & purchase ledger and entering and reconciling daily cash. Duties include: Entering daily cash from multiple bank accounts and reconciling on a daily basis. Processing daily sales invoices in a timely and accurate manner. Dealing with the despatch team to reconcile any discrepancies. Processing of Purchase Ledger Invoices, ensuring they are accurate, matched to the delivery notes and as per the terms agreed. Ensure the invoices are coded correctly and inline with company policy. Reconcile all supplier statements and agree the Creditors Report monthly, correcting any discrepancies with suppliers and inline with company policy. Raise and process monthly payment runs for Purchase Ledger invoices, both in domestic and foreign currencies. Work closely with Customer Service and Warehouse departments to ensure excellent communication is adhered to at all times and a high level of Customer Service is given at all times. Assist the Accounts Manager and CFO with any other tasks to ensure the smooth running of the accounts department within the company. Monday - Friday 9am - 17.30pm Please note my client can offer full or part time hours