Superstadium Management Company Ltd (SMC) have a fantastic opportunity available for an experienced operations specialist to join our team in the role of Head of Operations. Playing a strategic and integral role in the running and development of a number of venues across the city, the successful candidate will be responsible for the overall running of the stadium as well as Hull City's Training Ground in Cottingham and Academy at Bishop Burton College, including all football and rugby matches We are looking for someone who is commercially strong with an adaptive approach to change, having a 'can do' team approach, ensuring the smooth running of day-to-day procedures at the MKM Stadium in Hull through effective leadership and direction. Reporting to the Chief Operating Officer, the role will be an integral part of the club's senior management team based at the MKM Stadium. The chosen applicant shall oversee and ensure the management and operation of all events to ensure full compliance with national legislation. In addition, this individual will lead and support a team of Facilities, Security, and Groundstaff, ensuring the highest standards of operational excellence across the stadium and associated areas. Location: MKM Stadium, West Park, Hull, HU3 6HU Salary: Dependent on experience Contract Type: Full time, Permanent with the flexibility to work weekends and evenings as required Your key responsibilities Responsible for the effective running of the facilities and operations departments and the management of stadium tenants. Adhering to regulations set by the SGSA (Sports Grounds Safety Authority) and reporting to the local Safety Advisory Group, which includes relevant officers from Hull City Council, Humberside Police, the Humberside Fire & Rescue Service, Yorkshire Ambulance Service and other partner organisations. Responsible for the management and monitoring of budgets, reports and schedules as required. Plan, in conjunction with the Operations Executive, to ensure that the stadium is fit for purpose and fully compliant with Health & Safety legislation and be responsible for the management of all match and event day Health & Safety Policies and Procedures in conjunction with the Event Safety Manager. Plan, manage and monitor the work of the Operations Team and the work undertaken by external contractors in preparation for and subsequent to all Local Authority, Safety at Sports Grounds, Police, Fire Authority safety and buildings inspections to ensure strict compliance with all Spectator Safety and other related legislation. Management of medical provision and other emergency services provisions as required and match/event day control room operations in conjunction with the Event Safety Manager. Be responsible for holding the Stadium Safety Certificate and together with the Event Safety Manager ensure the organisation and management of all events, including the provision of stewarding, is undertaken in a highly professional manner and conforms to all relevant Health & Safety legislation. Management of match/event day stewarding contracts in conjunction with the Event Safety Manager. Management and oversight of facilities agreements with Venue Catering Partnership. Liaise with Outside Broadcasters covering matches/events at the stadium. Responsible for the duties of the "competent person" to advise and assist the Company on Health & Safety matters, as required by Regulation 7 of the Management of Health & Safety Work Regulations 1999. Ensure the implementation, monitoring, and review of standards of Health, Safety & Environment throughout the company in conjunction with the Operations Executive and Event Safety Officer. Support the ongoing growth and development of the organisation in relation to new and ongoing development of facilities and building projects. About The Candidate What are we looking for? IOSH/NEBOSH or other relevant qualifications/certificates in Health and Safety (Essential) BSc (Hons.) Degree or similar in related subject relevant to the role (Essential) NVQ Level 4 in Spectator Safety (Desirable) Fire Marshall Certification (Desirable) Enhanced disclosure check by the Disclosure and Barring Service (Essential) Proven experience of staff and contractor management within a similar role (Essential) Understanding of building regulations, fire risk assessment, together with FA, EFL and UEFA stadium regulations. ( Essential ) Working knowledge of the General Stadium Safety Certificate, Green Guide (Safety of Spectators at Sports Grounds) and Purple Guide (concerts and other spectator events). (Essential) There is a requirement within the role to have a day to day presence at the stadium including weekends as required for match days and large events. To deliver this role successfully will require a 'hands on' approach. Understanding of a constantly changing culture/demand. What can we offer you? 25 days annual leave (plus Bank Holidays), which will continue to rise in line with employee service. 20% off at Tiger Leisure 2 x season cards for you and/or your family to attend Hull City home games Free on-site parking Opportunity for training Mental Health Support programmes Bike to work Scheme Electric Car Scheme About The Club Hull City Tigers Ltd/SMC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marriage and civil partnership, sexual orientation, pregnancy and maternity, race, religion, belief and gender. The safeguarding and welfare of children and young people is paramount of importance to Hull City/SMC and as such this position is subject to the Disclosure and Barring Service (DBS). Hull City/SMC is fully committed to safeguarding and promoting the welfare and safety of children and young people. We expect all our Board, staff and volunteers to always adhere, demonstrate and communicate this commitment. Hull City/SMC fully accepts our responsibility to welfare and protection of children and young people therefore, our aim is for the golden thread of safeguarding to run through every element of the club's work.
Jan 15, 2026
Full time
Superstadium Management Company Ltd (SMC) have a fantastic opportunity available for an experienced operations specialist to join our team in the role of Head of Operations. Playing a strategic and integral role in the running and development of a number of venues across the city, the successful candidate will be responsible for the overall running of the stadium as well as Hull City's Training Ground in Cottingham and Academy at Bishop Burton College, including all football and rugby matches We are looking for someone who is commercially strong with an adaptive approach to change, having a 'can do' team approach, ensuring the smooth running of day-to-day procedures at the MKM Stadium in Hull through effective leadership and direction. Reporting to the Chief Operating Officer, the role will be an integral part of the club's senior management team based at the MKM Stadium. The chosen applicant shall oversee and ensure the management and operation of all events to ensure full compliance with national legislation. In addition, this individual will lead and support a team of Facilities, Security, and Groundstaff, ensuring the highest standards of operational excellence across the stadium and associated areas. Location: MKM Stadium, West Park, Hull, HU3 6HU Salary: Dependent on experience Contract Type: Full time, Permanent with the flexibility to work weekends and evenings as required Your key responsibilities Responsible for the effective running of the facilities and operations departments and the management of stadium tenants. Adhering to regulations set by the SGSA (Sports Grounds Safety Authority) and reporting to the local Safety Advisory Group, which includes relevant officers from Hull City Council, Humberside Police, the Humberside Fire & Rescue Service, Yorkshire Ambulance Service and other partner organisations. Responsible for the management and monitoring of budgets, reports and schedules as required. Plan, in conjunction with the Operations Executive, to ensure that the stadium is fit for purpose and fully compliant with Health & Safety legislation and be responsible for the management of all match and event day Health & Safety Policies and Procedures in conjunction with the Event Safety Manager. Plan, manage and monitor the work of the Operations Team and the work undertaken by external contractors in preparation for and subsequent to all Local Authority, Safety at Sports Grounds, Police, Fire Authority safety and buildings inspections to ensure strict compliance with all Spectator Safety and other related legislation. Management of medical provision and other emergency services provisions as required and match/event day control room operations in conjunction with the Event Safety Manager. Be responsible for holding the Stadium Safety Certificate and together with the Event Safety Manager ensure the organisation and management of all events, including the provision of stewarding, is undertaken in a highly professional manner and conforms to all relevant Health & Safety legislation. Management of match/event day stewarding contracts in conjunction with the Event Safety Manager. Management and oversight of facilities agreements with Venue Catering Partnership. Liaise with Outside Broadcasters covering matches/events at the stadium. Responsible for the duties of the "competent person" to advise and assist the Company on Health & Safety matters, as required by Regulation 7 of the Management of Health & Safety Work Regulations 1999. Ensure the implementation, monitoring, and review of standards of Health, Safety & Environment throughout the company in conjunction with the Operations Executive and Event Safety Officer. Support the ongoing growth and development of the organisation in relation to new and ongoing development of facilities and building projects. About The Candidate What are we looking for? IOSH/NEBOSH or other relevant qualifications/certificates in Health and Safety (Essential) BSc (Hons.) Degree or similar in related subject relevant to the role (Essential) NVQ Level 4 in Spectator Safety (Desirable) Fire Marshall Certification (Desirable) Enhanced disclosure check by the Disclosure and Barring Service (Essential) Proven experience of staff and contractor management within a similar role (Essential) Understanding of building regulations, fire risk assessment, together with FA, EFL and UEFA stadium regulations. ( Essential ) Working knowledge of the General Stadium Safety Certificate, Green Guide (Safety of Spectators at Sports Grounds) and Purple Guide (concerts and other spectator events). (Essential) There is a requirement within the role to have a day to day presence at the stadium including weekends as required for match days and large events. To deliver this role successfully will require a 'hands on' approach. Understanding of a constantly changing culture/demand. What can we offer you? 25 days annual leave (plus Bank Holidays), which will continue to rise in line with employee service. 20% off at Tiger Leisure 2 x season cards for you and/or your family to attend Hull City home games Free on-site parking Opportunity for training Mental Health Support programmes Bike to work Scheme Electric Car Scheme About The Club Hull City Tigers Ltd/SMC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marriage and civil partnership, sexual orientation, pregnancy and maternity, race, religion, belief and gender. The safeguarding and welfare of children and young people is paramount of importance to Hull City/SMC and as such this position is subject to the Disclosure and Barring Service (DBS). Hull City/SMC is fully committed to safeguarding and promoting the welfare and safety of children and young people. We expect all our Board, staff and volunteers to always adhere, demonstrate and communicate this commitment. Hull City/SMC fully accepts our responsibility to welfare and protection of children and young people therefore, our aim is for the golden thread of safeguarding to run through every element of the club's work.
Commercial Property Manager - Car Allowance, Traveling Involved Recruiting currently for a successful commercial property company that has a 1st class reputation within the market for regeneration and joint venture partnership. Purpose of the role is to look after and manage a substantial UK based property portfolio such as John Lewis Partnerhsip, Warrington and Halton Borough Council. The role of Commercial Property Manager offers an incredibly strong potential for progression. The ideal candidate will come from a property management background, with proven experience in both asset and property, along with the knowledge and confidence to make an immediate impact. You will engage with internal and external stakeholders, managing property and facilities management for tenants across the UK. Please note the salary includes car allowance, and you will be expected to travel across the UK twice a week. The Role: Main contact for tenants, central liaison point, controlling site activities, managing compliance and budgets Contractor performance management, supervising the management team and new staff members Tendering contracts, ensuring value for money and service Managing viewing and lettings, lease negotiations, handling complaints and disputes Site Inspections, property and facilities management, maintaining high standards Rental and expenditure budgeting, market analysis This position is working Monday-Friday, based in Warrington with travel across the Northwest and further travel across the UK as the portfolio requires.
Jan 15, 2026
Full time
Commercial Property Manager - Car Allowance, Traveling Involved Recruiting currently for a successful commercial property company that has a 1st class reputation within the market for regeneration and joint venture partnership. Purpose of the role is to look after and manage a substantial UK based property portfolio such as John Lewis Partnerhsip, Warrington and Halton Borough Council. The role of Commercial Property Manager offers an incredibly strong potential for progression. The ideal candidate will come from a property management background, with proven experience in both asset and property, along with the knowledge and confidence to make an immediate impact. You will engage with internal and external stakeholders, managing property and facilities management for tenants across the UK. Please note the salary includes car allowance, and you will be expected to travel across the UK twice a week. The Role: Main contact for tenants, central liaison point, controlling site activities, managing compliance and budgets Contractor performance management, supervising the management team and new staff members Tendering contracts, ensuring value for money and service Managing viewing and lettings, lease negotiations, handling complaints and disputes Site Inspections, property and facilities management, maintaining high standards Rental and expenditure budgeting, market analysis This position is working Monday-Friday, based in Warrington with travel across the Northwest and further travel across the UK as the portfolio requires.
Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression. Due to an increase in upcoming projects, there is now a need for a Technical Services Manager to join this highly successful and forward-thinking organisation. We are looking for an Technical Services Manager who wants to work in a diverse role where no two days are the same. As the Technical Services Manager, you will provide the delivery of both planned and reactive FM maintenance services. The Technical Services Manager, will be responsible for: Enhance the performance of estates shift teams through effective leadership and a commitment to excellence and a 'right first-time' approach. Implement personalized development plans via Staff Development Reviews and cultivate innovation to boost efficiency and quality. Provide expert advice for lifecycle works and capital projects while engaging external consultants and participating in project boards for large-scale initiatives. Proactively manage budget expenditures and ensure service contracts provide optimal value. Foster a culture of continuous improvement by networking with other FM sites, conducting audits, and implementing supportive IT systems. Communicate effectively with regular reports for the Director of Estates and through collaboration with other Mitie Directors, while coordinating incident reporting to ensure seamless information flow. To be successful for this Technical Services Manager role you must have: Mechanical Engineering background. A bachelor's degree in a relevant field such as Building Services Engineering or mechanical engineering; membership in professional bodies like IMechE or CIBSE is desirable. Extensive Hard FM assets and services in a complex health environment. Strong knowledge of engineering systems in healthcare, including medical gas and ventilation systems. Familiarity with Health Technical Memorandum standards related to the design, construction, and maintenance of healthcare facilities. Previous experience as an Authorised Person within NHS guidelines is preferable. If you feel you have the necessary skills set and experience to perform this Technical Services Manager role , and you are interested in an opportunity offering unparalleled career development, please apply now.
Jan 15, 2026
Full time
Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression. Due to an increase in upcoming projects, there is now a need for a Technical Services Manager to join this highly successful and forward-thinking organisation. We are looking for an Technical Services Manager who wants to work in a diverse role where no two days are the same. As the Technical Services Manager, you will provide the delivery of both planned and reactive FM maintenance services. The Technical Services Manager, will be responsible for: Enhance the performance of estates shift teams through effective leadership and a commitment to excellence and a 'right first-time' approach. Implement personalized development plans via Staff Development Reviews and cultivate innovation to boost efficiency and quality. Provide expert advice for lifecycle works and capital projects while engaging external consultants and participating in project boards for large-scale initiatives. Proactively manage budget expenditures and ensure service contracts provide optimal value. Foster a culture of continuous improvement by networking with other FM sites, conducting audits, and implementing supportive IT systems. Communicate effectively with regular reports for the Director of Estates and through collaboration with other Mitie Directors, while coordinating incident reporting to ensure seamless information flow. To be successful for this Technical Services Manager role you must have: Mechanical Engineering background. A bachelor's degree in a relevant field such as Building Services Engineering or mechanical engineering; membership in professional bodies like IMechE or CIBSE is desirable. Extensive Hard FM assets and services in a complex health environment. Strong knowledge of engineering systems in healthcare, including medical gas and ventilation systems. Familiarity with Health Technical Memorandum standards related to the design, construction, and maintenance of healthcare facilities. Previous experience as an Authorised Person within NHS guidelines is preferable. If you feel you have the necessary skills set and experience to perform this Technical Services Manager role , and you are interested in an opportunity offering unparalleled career development, please apply now.
Once you applied to this job one of the dedicated Recruiter will be in touch with you, Home Manager Residential, current bed home is 28 ffers stunning views across the Cheshire Plain, creating a serene and welcoming environment for residents. Our care home is thoughtfully designed to meet the needs of up to 31 residents, with tastefully furnished interiors and all the modern facilities necessary for click apply for full job details
Jan 15, 2026
Full time
Once you applied to this job one of the dedicated Recruiter will be in touch with you, Home Manager Residential, current bed home is 28 ffers stunning views across the Cheshire Plain, creating a serene and welcoming environment for residents. Our care home is thoughtfully designed to meet the needs of up to 31 residents, with tastefully furnished interiors and all the modern facilities necessary for click apply for full job details
Position: Mobile Security Supervisor Location: West Wales Pay Rate: £15.45 per hour Shifts/Hours: 42 hours over 4 days - will include weekends DS SIA Licence required Full Manual Driving Licence required Company car and fuel card provided - for business use only Your Time at Work The role holder is to provide a flexible, proactive security provision for the client, to reduce their losses and improve colleague and customer safety. This is achieved both directly through the actions of the role holder, and also by management of a team of officers. The suitable candidate will need to have an understanding of health & safety legislation, colleague safety, loss prevention, reporting and communicating, data interpretation, management of a team, security equipment use and general duties to include but not limited to: - Prioritise stores on a risk basis and spend time across region accordingly. - Partner with the management team in order to continually improve the service offering to the client. - Show a level of flexibility and be able to adapt to new requests outside of the core role on request. - Where appropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures and accounts processing such as petty cash and travel records. - Ensure all requests are responded to in a timely manner - Ensuring systems and software processed and inputted is in accordance with GDPR. - Any other reasonable duties as required by your Line Manager. - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Mobile Security Supervisor will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (T177) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline
Jan 15, 2026
Full time
Position: Mobile Security Supervisor Location: West Wales Pay Rate: £15.45 per hour Shifts/Hours: 42 hours over 4 days - will include weekends DS SIA Licence required Full Manual Driving Licence required Company car and fuel card provided - for business use only Your Time at Work The role holder is to provide a flexible, proactive security provision for the client, to reduce their losses and improve colleague and customer safety. This is achieved both directly through the actions of the role holder, and also by management of a team of officers. The suitable candidate will need to have an understanding of health & safety legislation, colleague safety, loss prevention, reporting and communicating, data interpretation, management of a team, security equipment use and general duties to include but not limited to: - Prioritise stores on a risk basis and spend time across region accordingly. - Partner with the management team in order to continually improve the service offering to the client. - Show a level of flexibility and be able to adapt to new requests outside of the core role on request. - Where appropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures and accounts processing such as petty cash and travel records. - Ensure all requests are responded to in a timely manner - Ensuring systems and software processed and inputted is in accordance with GDPR. - Any other reasonable duties as required by your Line Manager. - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Mobile Security Supervisor will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (T177) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 15, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Job Title: Senior Business Development Manager Location: Boscombe Down, Amesbury - must be able to travel. Role Type: Permanent - Full Time. Compressed working patterns available. An exciting opportunity to join the Land & Weapons Business Development (BD) team. The ideal candidate will have an intimate knowledge of the UK Land portfolio with strong relationships in the Land community. They will also have the ability to support international Business Development working effectively across the Air, Maritime and Land domains. Role Purpose Own an annual order intake of c£15M+ and collaborate with business units across a 3-5 year timeline to deliver growth. Dynamic, agile and pro active the person will take ownership of the opportunity - leading the development and implementation of a clear capture strategy against deadlines to innovate and transform the order intake portfolio and build new business. Leading by example, the person will uphold the values of teamwork, loyalty and integrity to collaborate and drive continual improvement both in sales and wider team performance. Convincing, clear and concise the sales lead will clearly articulate the customers issues at the highest level and will deliver the solution as part of a wider and enduring strategy exploiting our competitive advantage. The person will deliver direction in sales and support the business strategy. Using feedback and tools such as Shipley, PESTEL, pwin/PTW, SWOT/TOWs to support IRAD/business cases and achieve sales close to budget. Previous demonstrable experience in the land domain would be a distinct advantage. Key Accountabilities Lead the generation of business, translating business opportunities into profitable and VFM solutions. Own the delivery of the orders, 'as bid' margin and cash/mobilisation targets associated with the business area. Accurately forecast orders and the associated revenue. Network with customers and strategic partners to foster relationships that will assure the delivery of the sales orders target and future growth as declared in the business plan. Work internally with others in the rest of QinetiQ to define the sales strategy and build larger sales opportunities. Ensure bids released are timely, have been competitively priced and all risks to delivery are thoroughly understood and mitigated with all relevant stakeholders satisfied. Ensure that the appropriate assurance of bid proposals (technical, financial, business & commercial) is undertaken. Ensure that staff members within group are competent and appropriately qualified to carry out their duties. Ensure that the day to day operation of the Land BD area is properly and tightly managed. Ensure effective communication with stakeholders to ensure resources and facilities are aligned to customer requirements. Ensure compliance and adherence to legal and QinetiQ processes, with auditable visibility. Key Capabilities/Knowledge Broad Thinking - Thinks broadly and creatively about the industry and customer landscape, effectively considering wider factors and identifying longer term opportunities that fit with QinetiQ's core capabilities. Looks at a new policy and identifies opportunities to translate into an offer. Draws clear linkages between issues and extracts key data relevant for the short and longer term. Has a clear understanding of what to sell and where to sell it in international or adjacent markets. Takes a longer term view of the pipeline and the market. Draws upon information from a range of sources to arrive at conclusions. Takes a creative approach, focusing on solutions that benefit the longer term. Relationship Building - Actively seeks to build and maintains trusting relationships with a wide network of relevant people in the industry, customer and QinetiQ, leveraging these relationships appropriately. Has the network to bring together a team quickly and get the best people from across the business to work on an opportunity. Invests time and effort in continuing to build and maintain a wide range of industry contacts. Leverages different contacts and relationships to connect key people. Develops a stakeholder map and plan to maximise effective use of network. Strikes up rapport quickly to have an open and frank conversation. Sets a focus on ensuring relationships are built on trust and transparency. Customer Focus - Ensures they understand the customer's perspective and needs - both professionally and personally - focusing on what will deliver value to them. Translates customer needs into bespoke solution offerings aligned to capabilities. Manages customer's expectations throughout the engagement process. Asks the difficult questions challenging the customer's thinking whilst maintaining a tactful approach. Creates a value proposition that is aligned to customer needs and meets business goals. Manages expectations - signposts to customer that any bad news may be on the way. Checks in at regular intervals with customers along the way throughout opportunity. Commerciality - Evaluates issues and situations in terms of what will optimise growth and profitability for QinetiQ over the medium and long term, taking into account the wider commercial landscape. Advises on commercial decisions, evaluating pros and cons of proposed course of action. Finds a balance between QinetiQ's interests and customer loyalties or bonds. Has a clear understanding of QinetiQ's competitive strengths and weaknesses. Develops value based propositions. Understands the risks associated with the proposed course of action. Considers consequences and whether a quick win is the right thing for the longer term. Personal Impact - Adapts their approach to communicate clearly, credibly and positively when engaging different stakeholders, focusing on earning trust and getting buy in. Deliberately uses effective and positive non verbal behaviours to make their case and message all the more compelling. Makes the subject under discussion important to others through exuding passion and conviction. Uses analogy to help people grasp complexity. Enthuses others through own energy and positivity; talks with energy and passion. Takes complex ideas and puts them succinctly and clearly. Reflects back and clarifies to show understanding and drive conversation forward effectively. Resilience - Maintains a positive and 'can do' approach in difficult situations and over a long period of time; delivers difficult messages constructively when required. Does not rely on existing and tested methods but is open and adapts fast to new approaches. Retains focus on key tasks at hand and does not get distracted by occurring pressures, driving things forward. Thrives in changing and demanding environments, finding ways to overcome difficulties. Has a calm demeanour and retains composure in emotive situations and when working through change. Relishes ambiguity and a clean sheet - rather than just coping. Is willing to take the lead and deliver difficult messages in a calm and focused way. Takes Ownership - Takes accountability for organising themselves and others to deliver for the customer and QinetiQ; consistently takes the initiative and ownership to drive outcomes. Guides a proposal through the system by keeping in touch with the customer through the process. Doesn't get bogged down in detail, understands the need to focus on wider issues. Prioritises time effectively in the face of competing demands. Retains sense of responsibility for progress of a bid through the QinetiQ system and sets clear expectations for those involved. Exercises authority on behalf of QinetiQ. Strikes the right balance between control and influence: sets clear expectations while allowing autonomy. Collaborates Across Boundaries - Drives and facilitates effective working across organisational boundaries to achieve mutually beneficial outcomes. Involves functional experts early in order to arrive at right solution and encourage engagement. Demonstrates flexibility and willingness to change assumptions/views when being challenged by others. Plans interactions and meetings carefully; sets the agenda, structure and topics around mutually beneficial outcomes. Takes a collaborative approach even when structures and rewards may not reward it immediately. Improves quality of output by subjecting it to scrutiny from appropriate colleagues. Identifies and then passes opportunities to colleagues and sets them up for success. Experience & Qualifications Previous demonstrable Land Domain experience in a sales/business development role at a management level in a commercial environment. A leading advocate and practitioner of winning business, liaising with customers at a senior level, structuring propositions and overseeing the creation of proposals and bids. Comprehensive understanding of concepts and principles within sales and an understanding of the technological disciplines and project delivery. Experience of leading a team of professionals. Thorough understanding of sales competencies and tools . click apply for full job details
Jan 15, 2026
Full time
Job Title: Senior Business Development Manager Location: Boscombe Down, Amesbury - must be able to travel. Role Type: Permanent - Full Time. Compressed working patterns available. An exciting opportunity to join the Land & Weapons Business Development (BD) team. The ideal candidate will have an intimate knowledge of the UK Land portfolio with strong relationships in the Land community. They will also have the ability to support international Business Development working effectively across the Air, Maritime and Land domains. Role Purpose Own an annual order intake of c£15M+ and collaborate with business units across a 3-5 year timeline to deliver growth. Dynamic, agile and pro active the person will take ownership of the opportunity - leading the development and implementation of a clear capture strategy against deadlines to innovate and transform the order intake portfolio and build new business. Leading by example, the person will uphold the values of teamwork, loyalty and integrity to collaborate and drive continual improvement both in sales and wider team performance. Convincing, clear and concise the sales lead will clearly articulate the customers issues at the highest level and will deliver the solution as part of a wider and enduring strategy exploiting our competitive advantage. The person will deliver direction in sales and support the business strategy. Using feedback and tools such as Shipley, PESTEL, pwin/PTW, SWOT/TOWs to support IRAD/business cases and achieve sales close to budget. Previous demonstrable experience in the land domain would be a distinct advantage. Key Accountabilities Lead the generation of business, translating business opportunities into profitable and VFM solutions. Own the delivery of the orders, 'as bid' margin and cash/mobilisation targets associated with the business area. Accurately forecast orders and the associated revenue. Network with customers and strategic partners to foster relationships that will assure the delivery of the sales orders target and future growth as declared in the business plan. Work internally with others in the rest of QinetiQ to define the sales strategy and build larger sales opportunities. Ensure bids released are timely, have been competitively priced and all risks to delivery are thoroughly understood and mitigated with all relevant stakeholders satisfied. Ensure that the appropriate assurance of bid proposals (technical, financial, business & commercial) is undertaken. Ensure that staff members within group are competent and appropriately qualified to carry out their duties. Ensure that the day to day operation of the Land BD area is properly and tightly managed. Ensure effective communication with stakeholders to ensure resources and facilities are aligned to customer requirements. Ensure compliance and adherence to legal and QinetiQ processes, with auditable visibility. Key Capabilities/Knowledge Broad Thinking - Thinks broadly and creatively about the industry and customer landscape, effectively considering wider factors and identifying longer term opportunities that fit with QinetiQ's core capabilities. Looks at a new policy and identifies opportunities to translate into an offer. Draws clear linkages between issues and extracts key data relevant for the short and longer term. Has a clear understanding of what to sell and where to sell it in international or adjacent markets. Takes a longer term view of the pipeline and the market. Draws upon information from a range of sources to arrive at conclusions. Takes a creative approach, focusing on solutions that benefit the longer term. Relationship Building - Actively seeks to build and maintains trusting relationships with a wide network of relevant people in the industry, customer and QinetiQ, leveraging these relationships appropriately. Has the network to bring together a team quickly and get the best people from across the business to work on an opportunity. Invests time and effort in continuing to build and maintain a wide range of industry contacts. Leverages different contacts and relationships to connect key people. Develops a stakeholder map and plan to maximise effective use of network. Strikes up rapport quickly to have an open and frank conversation. Sets a focus on ensuring relationships are built on trust and transparency. Customer Focus - Ensures they understand the customer's perspective and needs - both professionally and personally - focusing on what will deliver value to them. Translates customer needs into bespoke solution offerings aligned to capabilities. Manages customer's expectations throughout the engagement process. Asks the difficult questions challenging the customer's thinking whilst maintaining a tactful approach. Creates a value proposition that is aligned to customer needs and meets business goals. Manages expectations - signposts to customer that any bad news may be on the way. Checks in at regular intervals with customers along the way throughout opportunity. Commerciality - Evaluates issues and situations in terms of what will optimise growth and profitability for QinetiQ over the medium and long term, taking into account the wider commercial landscape. Advises on commercial decisions, evaluating pros and cons of proposed course of action. Finds a balance between QinetiQ's interests and customer loyalties or bonds. Has a clear understanding of QinetiQ's competitive strengths and weaknesses. Develops value based propositions. Understands the risks associated with the proposed course of action. Considers consequences and whether a quick win is the right thing for the longer term. Personal Impact - Adapts their approach to communicate clearly, credibly and positively when engaging different stakeholders, focusing on earning trust and getting buy in. Deliberately uses effective and positive non verbal behaviours to make their case and message all the more compelling. Makes the subject under discussion important to others through exuding passion and conviction. Uses analogy to help people grasp complexity. Enthuses others through own energy and positivity; talks with energy and passion. Takes complex ideas and puts them succinctly and clearly. Reflects back and clarifies to show understanding and drive conversation forward effectively. Resilience - Maintains a positive and 'can do' approach in difficult situations and over a long period of time; delivers difficult messages constructively when required. Does not rely on existing and tested methods but is open and adapts fast to new approaches. Retains focus on key tasks at hand and does not get distracted by occurring pressures, driving things forward. Thrives in changing and demanding environments, finding ways to overcome difficulties. Has a calm demeanour and retains composure in emotive situations and when working through change. Relishes ambiguity and a clean sheet - rather than just coping. Is willing to take the lead and deliver difficult messages in a calm and focused way. Takes Ownership - Takes accountability for organising themselves and others to deliver for the customer and QinetiQ; consistently takes the initiative and ownership to drive outcomes. Guides a proposal through the system by keeping in touch with the customer through the process. Doesn't get bogged down in detail, understands the need to focus on wider issues. Prioritises time effectively in the face of competing demands. Retains sense of responsibility for progress of a bid through the QinetiQ system and sets clear expectations for those involved. Exercises authority on behalf of QinetiQ. Strikes the right balance between control and influence: sets clear expectations while allowing autonomy. Collaborates Across Boundaries - Drives and facilitates effective working across organisational boundaries to achieve mutually beneficial outcomes. Involves functional experts early in order to arrive at right solution and encourage engagement. Demonstrates flexibility and willingness to change assumptions/views when being challenged by others. Plans interactions and meetings carefully; sets the agenda, structure and topics around mutually beneficial outcomes. Takes a collaborative approach even when structures and rewards may not reward it immediately. Improves quality of output by subjecting it to scrutiny from appropriate colleagues. Identifies and then passes opportunities to colleagues and sets them up for success. Experience & Qualifications Previous demonstrable Land Domain experience in a sales/business development role at a management level in a commercial environment. A leading advocate and practitioner of winning business, liaising with customers at a senior level, structuring propositions and overseeing the creation of proposals and bids. Comprehensive understanding of concepts and principles within sales and an understanding of the technological disciplines and project delivery. Experience of leading a team of professionals. Thorough understanding of sales competencies and tools . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 15, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Bennett and Game Recruitment LTD
Whiteley, Hampshire
A high-growth construction business based in Whiteley is seeking an experienced Office Manager to support the smooth running of its busy head office. The company delivers large-scale fa ade, cladding and building safety projects nationwide and is widely recognised for its progressive culture, strong performance, and outstanding service. With turnover forecast to reach close to 80 million this year and a secured pipeline stretching into future years, the business continues to scale at pace. Although operating in the construction sector, this role is office focused and does not require any technical construction experience. What matters is strong organisation, initiative, and the ability to thrive in a fast-paced, high-performance environment where standards are exceptionally high and everyone is expected to impress. You will take ownership of day-to-day office management, support senior leadership, coordinate meetings and visitors, and act as a central point of organisation across the business. Office Manager Salary & Benefits 35,000 to 40,000 (DOE) 25 days holiday rising to 30 with loyalty incentives Company bonus schemes Department social budgets and regular team events Mentor scheme, internal training and access to external courses including Udemy Critical illness cover and death in service cover Modern office facilities including a stocked kitchen and collaborative workspace Supportive, energetic culture focused on excellence, progression and personal development Long-term career growth opportunities in a rapidly scaling business Office Manager Overview Oversee all aspects of daily office management at the Whiteley head office Manage multiple meeting bookings, agendas and visitor coordination Act as a key front-of-house contact for staff, clients and partners Support senior leaders with organised and proactive administrative support Maintain supplies, processes and general office efficiency Help coordinate internal events, training sessions and company activities Collaborate across business functions including finance, commercial, design, HSEQ and operations Uphold high standards of professionalism, communication and service Office Manager Requirements Proven experience as an Office Manager or similar role Strong initiative and confidence working with minimal guidance Excellent organisational skills with the ability to manage a busy workload Professional communication skills and confidence supporting senior leadership Able to perform in a high-performance, high-expectation environment Proactive, reliable and motivated with a commitment to quality Commutable to Whiteley and happy to be office based full-time Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Jan 15, 2026
Full time
A high-growth construction business based in Whiteley is seeking an experienced Office Manager to support the smooth running of its busy head office. The company delivers large-scale fa ade, cladding and building safety projects nationwide and is widely recognised for its progressive culture, strong performance, and outstanding service. With turnover forecast to reach close to 80 million this year and a secured pipeline stretching into future years, the business continues to scale at pace. Although operating in the construction sector, this role is office focused and does not require any technical construction experience. What matters is strong organisation, initiative, and the ability to thrive in a fast-paced, high-performance environment where standards are exceptionally high and everyone is expected to impress. You will take ownership of day-to-day office management, support senior leadership, coordinate meetings and visitors, and act as a central point of organisation across the business. Office Manager Salary & Benefits 35,000 to 40,000 (DOE) 25 days holiday rising to 30 with loyalty incentives Company bonus schemes Department social budgets and regular team events Mentor scheme, internal training and access to external courses including Udemy Critical illness cover and death in service cover Modern office facilities including a stocked kitchen and collaborative workspace Supportive, energetic culture focused on excellence, progression and personal development Long-term career growth opportunities in a rapidly scaling business Office Manager Overview Oversee all aspects of daily office management at the Whiteley head office Manage multiple meeting bookings, agendas and visitor coordination Act as a key front-of-house contact for staff, clients and partners Support senior leaders with organised and proactive administrative support Maintain supplies, processes and general office efficiency Help coordinate internal events, training sessions and company activities Collaborate across business functions including finance, commercial, design, HSEQ and operations Uphold high standards of professionalism, communication and service Office Manager Requirements Proven experience as an Office Manager or similar role Strong initiative and confidence working with minimal guidance Excellent organisational skills with the ability to manage a busy workload Professional communication skills and confidence supporting senior leadership Able to perform in a high-performance, high-expectation environment Proactive, reliable and motivated with a commitment to quality Commutable to Whiteley and happy to be office based full-time Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 15, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our office in Birchwood. Reporting to the Customer Service Manager you will be responsible for actively contributing to the division s performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained. In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits discount on selected high street stores. Responsibilities include: • Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution. • New account opening and onboarding of new customers • Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach. • Follow up of open quotes to drive revenue performance within the allocated region • Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes • Understand and articulate product range (customer gets the right machine for the job). • Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience • Deal with all customers queries quickly, efficiently and cost effectively. • Respond/Resolve/Escalate customer related problems or service issues owning through to resolution. The ideal candidate will have/be: • Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment • Hard working with a high level of customer focus • Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers • Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer • Proactive, high energy team player, ability to work closely with colleagues at all levels. • Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms • Strong verbal and written communication skills, who can work will with colleagues and customers of all levels Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment
Jan 15, 2026
Full time
We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our office in Birchwood. Reporting to the Customer Service Manager you will be responsible for actively contributing to the division s performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained. In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits discount on selected high street stores. Responsibilities include: • Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution. • New account opening and onboarding of new customers • Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach. • Follow up of open quotes to drive revenue performance within the allocated region • Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes • Understand and articulate product range (customer gets the right machine for the job). • Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience • Deal with all customers queries quickly, efficiently and cost effectively. • Respond/Resolve/Escalate customer related problems or service issues owning through to resolution. The ideal candidate will have/be: • Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment • Hard working with a high level of customer focus • Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers • Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer • Proactive, high energy team player, ability to work closely with colleagues at all levels. • Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms • Strong verbal and written communication skills, who can work will with colleagues and customers of all levels Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment
Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Milton Keynes, Newcastle, Nottingham, Reading Business Line Enabling Functions Job Type Permanent / FTC Date published 19-Dec-2025 21609 Connect to your Industry The Real Estate team is responsible for the delivery of a Portfolio, made up of Programmes and Projects across multiple geographies, including UK & NSE. Within that Real Estate Team the PMO function steers and supports four Workstreams - Estate Management, Workplace Strategy, Capital Project Delivery and Change & Communications. The PMO provides strategic direction, oversight, governance and is responsible for consistency and standards of Project Management across all Real Estate activity. The PMO Analyst will operate at the strategic and tactical levels, be a process champion, and responsible for supporting the success of the Real Estate portfolio, fostering a project-oriented culture, and maximizing the value of the PMO to the organisation. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The PMO Analyst will support the Head of PMO, coordinating activities across the UK real estate portfolio. The roles core responsibilities include: Assist Real Estate Project Managers in the planning, scheduling, and tracking of property-related projects, including new office fit-outs, refurbishments, lease renewals, and disposals. Coordinate project meetings, prepare agendas, record minutes, and track action items to ensure timely follow-up on property development and management tasks. Manage and maintain comprehensive project documentation, including contracts, permits, architectural drawings, vendor agreements, and reports, ensuring they are accurately filed, version controlled, and readily accessible. Support the onboarding and offboarding of project resources, including external consultants, contractors, and vendors specific to real estate initiatives. Risk & Issue Management (Managing Quality & Risk) Actively monitor and report on project risks and issues, particularly those impacting real estate project timelines, budgets, or regulatory compliance. Ensure all real estate project activities adhere to Deloitte's quality and risk protocols, as well as relevant property regulations, confidentiality, data security, and privacy responsibilities. Escalate potential concerns or deviations from project plans to PMO leadership promptly. Collect, assimilate, and prepare data related to real estate project performance, costs, and resource utilisation. Assist in creating and maintaining dashboards and visualisations (e.g., using tools like Power BI, Smartsheets, or ) to present key property portfolio metrics, project progress, and financial performance. Maintain accurate records of property-related data, such as lease agreements, occupancy rates, space utilisation, and asset registers. Simplify complex real estate data into clear, actionable messages for project teams and senior stakeholders. Communication & Stakeholder Engagement (Effective Communication) Facilitate clear and effective communication between the Real Estate PMO, internal Real Estate teams, external contractors, landlords, and other key business unit stakeholders. Ensure timely dissemination of project status updates, changes, and key decisions impacting the real estate portfolio. Manage expectations by engaging in honest and transparent conversations with stakeholders, proactively addressing potential misalignments. Foster a collaborative environment by respecting diverse contributions and supporting team members across various real estate projects. Operational Efficiency & Continuous Improvement (Managing Change & Tech Savviness) Contribute to the development and refinement of PMO processes, playbooks, and tools specifically tailored for real estate project management. Adapt to changing project priorities and the dynamic real estate environment with resilience and a positive attitude. Leverage appropriate technological tools and enablers to improve project operations and administrative efficiency within the real estate function. Professional Conduct & Integrity (Managing Quality & Risk) Act with integrity and honesty, upholding Deloitte's ethical and professional standards in all interactions and tasks. Complete all compliance obligations and training on a timely basis. Demonstrate professional judgment in all administrative tasks, ensuring quality work and safeguarding confidential property and project information. Connect to your skills and professional experience You demonstrate very strong project and programme management and organisational skills, with significant experience in managing workstreams, and take a logical and methodical approach to problem solving. You can work under pressure, often in the face of time constraints and competing priorities and able to demonstrate excellent interpersonal skills. An ideal candidate will have broad-based Real Estate experience built through a previous PMO role. A background in Real Estate project/ programme or portfolio delivery will also be suitable. You will be: An enthusiastic self-starter with strong analytical skills and effective presentation and communication skills Have experience in a professional Real Estate environment, specifically in the delivery of capital projects. Demonstrate an ability to prioritise and manage large number of projects / tasks simultaneously Show strong written, verbal, presentation and analytical skills Have experience in developing, planning and executing projects Be highly proficient in excel, word and powerpoint Have excellent communication and stakeholder management skills, adapting to different audiences Be confident in facilitating meetings and running engagement sessions Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Our job is to make sure all our people (and visiting clients) work in accessible, flexible and inspiring spaces. Working in partnership with our colleagues in facilities and front of house, we look after all our office buildings, along with most of the services provided within them. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Deloitte's a large, complex and fast-paced organization but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm." - Lisa, Enabling Functions Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard . click apply for full job details
Jan 15, 2026
Full time
Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Milton Keynes, Newcastle, Nottingham, Reading Business Line Enabling Functions Job Type Permanent / FTC Date published 19-Dec-2025 21609 Connect to your Industry The Real Estate team is responsible for the delivery of a Portfolio, made up of Programmes and Projects across multiple geographies, including UK & NSE. Within that Real Estate Team the PMO function steers and supports four Workstreams - Estate Management, Workplace Strategy, Capital Project Delivery and Change & Communications. The PMO provides strategic direction, oversight, governance and is responsible for consistency and standards of Project Management across all Real Estate activity. The PMO Analyst will operate at the strategic and tactical levels, be a process champion, and responsible for supporting the success of the Real Estate portfolio, fostering a project-oriented culture, and maximizing the value of the PMO to the organisation. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The PMO Analyst will support the Head of PMO, coordinating activities across the UK real estate portfolio. The roles core responsibilities include: Assist Real Estate Project Managers in the planning, scheduling, and tracking of property-related projects, including new office fit-outs, refurbishments, lease renewals, and disposals. Coordinate project meetings, prepare agendas, record minutes, and track action items to ensure timely follow-up on property development and management tasks. Manage and maintain comprehensive project documentation, including contracts, permits, architectural drawings, vendor agreements, and reports, ensuring they are accurately filed, version controlled, and readily accessible. Support the onboarding and offboarding of project resources, including external consultants, contractors, and vendors specific to real estate initiatives. Risk & Issue Management (Managing Quality & Risk) Actively monitor and report on project risks and issues, particularly those impacting real estate project timelines, budgets, or regulatory compliance. Ensure all real estate project activities adhere to Deloitte's quality and risk protocols, as well as relevant property regulations, confidentiality, data security, and privacy responsibilities. Escalate potential concerns or deviations from project plans to PMO leadership promptly. Collect, assimilate, and prepare data related to real estate project performance, costs, and resource utilisation. Assist in creating and maintaining dashboards and visualisations (e.g., using tools like Power BI, Smartsheets, or ) to present key property portfolio metrics, project progress, and financial performance. Maintain accurate records of property-related data, such as lease agreements, occupancy rates, space utilisation, and asset registers. Simplify complex real estate data into clear, actionable messages for project teams and senior stakeholders. Communication & Stakeholder Engagement (Effective Communication) Facilitate clear and effective communication between the Real Estate PMO, internal Real Estate teams, external contractors, landlords, and other key business unit stakeholders. Ensure timely dissemination of project status updates, changes, and key decisions impacting the real estate portfolio. Manage expectations by engaging in honest and transparent conversations with stakeholders, proactively addressing potential misalignments. Foster a collaborative environment by respecting diverse contributions and supporting team members across various real estate projects. Operational Efficiency & Continuous Improvement (Managing Change & Tech Savviness) Contribute to the development and refinement of PMO processes, playbooks, and tools specifically tailored for real estate project management. Adapt to changing project priorities and the dynamic real estate environment with resilience and a positive attitude. Leverage appropriate technological tools and enablers to improve project operations and administrative efficiency within the real estate function. Professional Conduct & Integrity (Managing Quality & Risk) Act with integrity and honesty, upholding Deloitte's ethical and professional standards in all interactions and tasks. Complete all compliance obligations and training on a timely basis. Demonstrate professional judgment in all administrative tasks, ensuring quality work and safeguarding confidential property and project information. Connect to your skills and professional experience You demonstrate very strong project and programme management and organisational skills, with significant experience in managing workstreams, and take a logical and methodical approach to problem solving. You can work under pressure, often in the face of time constraints and competing priorities and able to demonstrate excellent interpersonal skills. An ideal candidate will have broad-based Real Estate experience built through a previous PMO role. A background in Real Estate project/ programme or portfolio delivery will also be suitable. You will be: An enthusiastic self-starter with strong analytical skills and effective presentation and communication skills Have experience in a professional Real Estate environment, specifically in the delivery of capital projects. Demonstrate an ability to prioritise and manage large number of projects / tasks simultaneously Show strong written, verbal, presentation and analytical skills Have experience in developing, planning and executing projects Be highly proficient in excel, word and powerpoint Have excellent communication and stakeholder management skills, adapting to different audiences Be confident in facilitating meetings and running engagement sessions Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Our job is to make sure all our people (and visiting clients) work in accessible, flexible and inspiring spaces. Working in partnership with our colleagues in facilities and front of house, we look after all our office buildings, along with most of the services provided within them. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Deloitte's a large, complex and fast-paced organization but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm." - Lisa, Enabling Functions Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard . click apply for full job details
Facilities Manager Are you experienced in managing a team to deliver high quality planned and reactive maintenance services in a property management environment, whilst keeping a customer focus? Then we have room for you in an exciting and varied new role, in a company that will recognise, reward, and grow your potential. We are Unite Students, a progressiv leading provider of purpose-built student accommodation in the UK. We are looking for great people to join our Customer Operations team as Facilities Managers and help us provide outstanding service to the students who call US Home. You will be responsible for managing our Housekeeping and Facilities teams to maintain a well-kept, safe, secure, compliant, and efficient environment across a cluster of properties, with support from the Team Leaders. This includes taking ownership of planned and reactive maintenance and housekeeping, and ensuring your team provide our students with a world-class and responsive service. You will be able to: Articulate and advocate the organisations vision and strategic plans to your team to help deliver at a local level Take responsibility for the delivery of the planned maintenance strategy within your local cluster of properties Take responsibility for ensuring compliance with all relevant Health and Safety assessments and monitoring, ensuring compliance across the cluster Apply a consistent set of practices to identify team performance and gaps, build core competencies and improve overall employee performance Manage your own and your team s workload and pressure, and adapt to evolving situations by seeking alternative approaches Assist the facilities engineering team in keeping our properties in excellent condition. Conduct regular building checks to make sure that our buildings are clean, safe, and secure Help us deliver on our sustainability strategies to provide net-zero carbon accommodation and create resilient, resource-efficient assets to do so What we re looking for in you: You will be able to confidently lead your team to maintain exceptional customer service You will have experience working within soft or hard facilities management You are able to manage the competing demands of compliance and delivering world-class experience for our students You remain calm and focused, even in difficult or pressurised situations You are detail-orientated, nothing escapes your eye You understand and respect the diversity of others cultures, beliefs, and backgrounds What You ll Get in Return A discretionary annual bonus so you can share in the company s success 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more! About Unite Students Founded in 1991, Unite Students is the UK s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. Employees, students, and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality, and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result. If this position sounds exciting to you, we would love to receive your application!
Jan 15, 2026
Full time
Facilities Manager Are you experienced in managing a team to deliver high quality planned and reactive maintenance services in a property management environment, whilst keeping a customer focus? Then we have room for you in an exciting and varied new role, in a company that will recognise, reward, and grow your potential. We are Unite Students, a progressiv leading provider of purpose-built student accommodation in the UK. We are looking for great people to join our Customer Operations team as Facilities Managers and help us provide outstanding service to the students who call US Home. You will be responsible for managing our Housekeeping and Facilities teams to maintain a well-kept, safe, secure, compliant, and efficient environment across a cluster of properties, with support from the Team Leaders. This includes taking ownership of planned and reactive maintenance and housekeeping, and ensuring your team provide our students with a world-class and responsive service. You will be able to: Articulate and advocate the organisations vision and strategic plans to your team to help deliver at a local level Take responsibility for the delivery of the planned maintenance strategy within your local cluster of properties Take responsibility for ensuring compliance with all relevant Health and Safety assessments and monitoring, ensuring compliance across the cluster Apply a consistent set of practices to identify team performance and gaps, build core competencies and improve overall employee performance Manage your own and your team s workload and pressure, and adapt to evolving situations by seeking alternative approaches Assist the facilities engineering team in keeping our properties in excellent condition. Conduct regular building checks to make sure that our buildings are clean, safe, and secure Help us deliver on our sustainability strategies to provide net-zero carbon accommodation and create resilient, resource-efficient assets to do so What we re looking for in you: You will be able to confidently lead your team to maintain exceptional customer service You will have experience working within soft or hard facilities management You are able to manage the competing demands of compliance and delivering world-class experience for our students You remain calm and focused, even in difficult or pressurised situations You are detail-orientated, nothing escapes your eye You understand and respect the diversity of others cultures, beliefs, and backgrounds What You ll Get in Return A discretionary annual bonus so you can share in the company s success 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more! About Unite Students Founded in 1991, Unite Students is the UK s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. Employees, students, and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality, and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result. If this position sounds exciting to you, we would love to receive your application!
Join Our Client as a Facilities & Maintenance Manager Based from Swindon, Supporting a Premium, Design-Focused Retailer Location: Swindon Office with UK multi-site travel Salary: Competitive + excellent benefits package Contract: Full-time, Permanent Are you an experienced Facilities & Maintenance professional who takes pride in creating safe, well-run and inspiring environments? Our client is a premium, design-focused retailer known for exceptional quality, craftsmanship and thoughtful attention to detail. Based from their Swindon Office, this is a hands-on, multi-site role where you ll take full responsibility for facilities and maintenance across a national estate, including two warehouse sites and retail stores throughout the UK. You ll balance structured planned maintenance with fast-paced reactive problem solving, while leading a small in-house team and managing trusted external contractors. Why Should You Join Our Client? Competitive salary with a comprehensive benefits package Generous holiday allowance, increasing with long service Life assurance and company sick pay Enhanced maternity and paternity leave Perkbox wellbeing hub and retail discounts Discounted gym membership and cycle to work scheme Your birthday off, plus additional paid leave for key life events Two paid volunteer days each year Generous staff discounts on premium products Ongoing training workshops and development opportunities A supportive, values-driven culture focused on doing the right thing, together Your Role As Facilities & Maintenance Manager, you will: Take ownership of day-to-day maintenance across warehouse and retail environments, ensuring sites remain safe, compliant and operational Plan, schedule and deliver effective planned preventative maintenance (PPM) programmes Coordinate and prioritise reactive maintenance requests across multiple locations Ensure all building systems (HVAC, fire alarms, electrical, plumbing, etc.) are compliant and fully operational Carry out regular site inspections to identify risks, hazards and maintenance requirements Maintain accurate asset registers, service records, safety documentation and compliance logs Ensure all incidents reportable under RIDDOR are reported within required timeframes Line manage a team of 6 people, including the Health & Safety Co-ordinator, Maintenance Technician and Housekeeping Supervisor, including workload planning, performance support and development Manage and monitor external contractors and service providers, ensuring high standards, compliance and value for money Foster a proactive, solutions-focused team culture Manage and control the facilities and maintenance budget, identifying cost efficiencies and continuous improvements Oversee purchasing of maintenance supplies, equipment and contracted services Who Are We Looking For? Proven experience in multi-site facilities or maintenance management, within retail, warehouse or distribution environments Strong working knowledge of building services, property maintenance and statutory compliance Sound understanding of health & safety legislation including PUWER, LOLER and COSHH NEBOSH National General Certificate (or equivalent) essential IOSH Managing Safely and/or NVQ Level 3 5 in Facilities Management or Engineering Maintenance desirable Experience leading in-house teams and managing external contractors Highly organised with strong planning and prioritisation skills Confident communicator, able to build effective relationships at all levels Practical, hands-on and calm under pressure Full UK driving licence with willingness to travel when required across UK sites Ready to Take the Next Step? This is an excellent opportunity to join a premium, design-focused retailer, based from Swindon, where your expertise will have a genuine impact on safety, compliance and the quality of working environments nationwide. To apply or for a confidential discussion, click apply now or contact Francine at 4Front Recruitment on (phone number removed) .
Jan 15, 2026
Full time
Join Our Client as a Facilities & Maintenance Manager Based from Swindon, Supporting a Premium, Design-Focused Retailer Location: Swindon Office with UK multi-site travel Salary: Competitive + excellent benefits package Contract: Full-time, Permanent Are you an experienced Facilities & Maintenance professional who takes pride in creating safe, well-run and inspiring environments? Our client is a premium, design-focused retailer known for exceptional quality, craftsmanship and thoughtful attention to detail. Based from their Swindon Office, this is a hands-on, multi-site role where you ll take full responsibility for facilities and maintenance across a national estate, including two warehouse sites and retail stores throughout the UK. You ll balance structured planned maintenance with fast-paced reactive problem solving, while leading a small in-house team and managing trusted external contractors. Why Should You Join Our Client? Competitive salary with a comprehensive benefits package Generous holiday allowance, increasing with long service Life assurance and company sick pay Enhanced maternity and paternity leave Perkbox wellbeing hub and retail discounts Discounted gym membership and cycle to work scheme Your birthday off, plus additional paid leave for key life events Two paid volunteer days each year Generous staff discounts on premium products Ongoing training workshops and development opportunities A supportive, values-driven culture focused on doing the right thing, together Your Role As Facilities & Maintenance Manager, you will: Take ownership of day-to-day maintenance across warehouse and retail environments, ensuring sites remain safe, compliant and operational Plan, schedule and deliver effective planned preventative maintenance (PPM) programmes Coordinate and prioritise reactive maintenance requests across multiple locations Ensure all building systems (HVAC, fire alarms, electrical, plumbing, etc.) are compliant and fully operational Carry out regular site inspections to identify risks, hazards and maintenance requirements Maintain accurate asset registers, service records, safety documentation and compliance logs Ensure all incidents reportable under RIDDOR are reported within required timeframes Line manage a team of 6 people, including the Health & Safety Co-ordinator, Maintenance Technician and Housekeeping Supervisor, including workload planning, performance support and development Manage and monitor external contractors and service providers, ensuring high standards, compliance and value for money Foster a proactive, solutions-focused team culture Manage and control the facilities and maintenance budget, identifying cost efficiencies and continuous improvements Oversee purchasing of maintenance supplies, equipment and contracted services Who Are We Looking For? Proven experience in multi-site facilities or maintenance management, within retail, warehouse or distribution environments Strong working knowledge of building services, property maintenance and statutory compliance Sound understanding of health & safety legislation including PUWER, LOLER and COSHH NEBOSH National General Certificate (or equivalent) essential IOSH Managing Safely and/or NVQ Level 3 5 in Facilities Management or Engineering Maintenance desirable Experience leading in-house teams and managing external contractors Highly organised with strong planning and prioritisation skills Confident communicator, able to build effective relationships at all levels Practical, hands-on and calm under pressure Full UK driving licence with willingness to travel when required across UK sites Ready to Take the Next Step? This is an excellent opportunity to join a premium, design-focused retailer, based from Swindon, where your expertise will have a genuine impact on safety, compliance and the quality of working environments nationwide. To apply or for a confidential discussion, click apply now or contact Francine at 4Front Recruitment on (phone number removed) .
Customer Service Manager - Social Housing Repairs & Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: 42K We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in Social Housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information, please apply online or call Meg on (phone number removed)!
Jan 15, 2026
Full time
Customer Service Manager - Social Housing Repairs & Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: 42K We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in Social Housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information, please apply online or call Meg on (phone number removed)!
Health & Safety Manager Warwick £45-60K + benefits Are you an experienced and highly organised Health and Safety professional looking for your next challenge? We are seeking a skilled Health & Safety Manager to join a successful and growing organisation that values a friendly, professional, and hard-working environment. You will lead on the development, implementation, and management of health and safety processes, ensuring statutory compliance and best practice across the business. Reporting directly to the Board, you will work closely with HR, Facilities, and other key stakeholders to deliver proactive and preventative H&S initiatives. Key Responsibilities: Act as the first point of contact for all general H&S queries and provide professional advice and guidance to all employees. Keep up-to-date with legislation and industry developments, advising senior management on required changes. Develop, update, and implement health and safety policies and procedures. Monitor, audit, and report on H&S performance, providing insights and recommendations to senior management. Manage risk assessments and safe working procedures, including COSHH, fire safety, remote working, and project-specific risks. Lead on day-to-day H&S activities, including waste management, accident reporting, machine safety, first aid, and DSE assessments. Plan and deliver staff training and awareness programs. Ensure contractor compliance with health, safety, and fire legislation. Maintain H&S records, training logs, and management systems. Liaise with external auditors, inspectors, and advisors as required. Person Specification: Practical knowledge and experience of health and safety legislation and management systems. NEBOSH qualified. Good communication skills, with the ability to influence and engage. Proven ability to deliver projects and objectives on time and to a high standard. Excellent organisational and planning skills, with attention to detail. Self-motivated and able to work independently. IT literate (Word, Excel, PowerPoint, Outlook). Additional Details: Full-time, permanent role (37 hours/week, Mon-Thu 08 00, Fri 08 30). Competitive salary, dependent on experience. Based in Warwick town centre with free parking. Role available to start immediately upon appointment.
Jan 15, 2026
Full time
Health & Safety Manager Warwick £45-60K + benefits Are you an experienced and highly organised Health and Safety professional looking for your next challenge? We are seeking a skilled Health & Safety Manager to join a successful and growing organisation that values a friendly, professional, and hard-working environment. You will lead on the development, implementation, and management of health and safety processes, ensuring statutory compliance and best practice across the business. Reporting directly to the Board, you will work closely with HR, Facilities, and other key stakeholders to deliver proactive and preventative H&S initiatives. Key Responsibilities: Act as the first point of contact for all general H&S queries and provide professional advice and guidance to all employees. Keep up-to-date with legislation and industry developments, advising senior management on required changes. Develop, update, and implement health and safety policies and procedures. Monitor, audit, and report on H&S performance, providing insights and recommendations to senior management. Manage risk assessments and safe working procedures, including COSHH, fire safety, remote working, and project-specific risks. Lead on day-to-day H&S activities, including waste management, accident reporting, machine safety, first aid, and DSE assessments. Plan and deliver staff training and awareness programs. Ensure contractor compliance with health, safety, and fire legislation. Maintain H&S records, training logs, and management systems. Liaise with external auditors, inspectors, and advisors as required. Person Specification: Practical knowledge and experience of health and safety legislation and management systems. NEBOSH qualified. Good communication skills, with the ability to influence and engage. Proven ability to deliver projects and objectives on time and to a high standard. Excellent organisational and planning skills, with attention to detail. Self-motivated and able to work independently. IT literate (Word, Excel, PowerPoint, Outlook). Additional Details: Full-time, permanent role (37 hours/week, Mon-Thu 08 00, Fri 08 30). Competitive salary, dependent on experience. Based in Warwick town centre with free parking. Role available to start immediately upon appointment.
Hays Construction and Property
Peterhead, Aberdeenshire
An exciting opportunity has arisen for an established H&S Officer to support a leading food distribution centre based in Peterhead. You will join a pre existing team of Property, Maintenance and Manufacturing professionals supporting the business in both an office based and site based role. With the main site in Peterhead, this facility supplies and distributes to customers all over the UK. Your role will be to ensure the upkeep and implementation of safety standards across the main site. This role will see you acting as a H&S manager across the region being the face of the company. This covers a range of duties, such as implementing policies and ensuring compliance with H&S regulations. You shall respond to any minor H&S issued reported by staff. You will also be responsible for dealing with any contractors and accident reporting, therefore basic IT skills are required. My client is open to both permanent contract and freelance contract options. The salary banding for this position is 30-40k p/a. This role would be ideal for an experienced health and safety officer or facilities/maintenance person looking to take the next steps in their career. If you are interested in hearing more about this role, please forward you CV to myself at and I will reach out. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 15, 2026
Full time
An exciting opportunity has arisen for an established H&S Officer to support a leading food distribution centre based in Peterhead. You will join a pre existing team of Property, Maintenance and Manufacturing professionals supporting the business in both an office based and site based role. With the main site in Peterhead, this facility supplies and distributes to customers all over the UK. Your role will be to ensure the upkeep and implementation of safety standards across the main site. This role will see you acting as a H&S manager across the region being the face of the company. This covers a range of duties, such as implementing policies and ensuring compliance with H&S regulations. You shall respond to any minor H&S issued reported by staff. You will also be responsible for dealing with any contractors and accident reporting, therefore basic IT skills are required. My client is open to both permanent contract and freelance contract options. The salary banding for this position is 30-40k p/a. This role would be ideal for an experienced health and safety officer or facilities/maintenance person looking to take the next steps in their career. If you are interested in hearing more about this role, please forward you CV to myself at and I will reach out. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
An exciting 12-month FTC has arisen for this Tech company based on the outskirts of Leeds. Joining a fantastic team, this fully office-based role is ideal for an experienced Senior support to support with all facilities and operational tasks. The successful candidate will be available to start early March; this role offers variety and key responsibilities include; Manage day-to-day office operations for both the Head Office Reception duties Act as the first point of contact for facilities-related issues Ensure clean, organised, and well-presented working environment Oversee office supplies Coordinate cleaning teams and external contractors Support maintenance of health and safety procedures Lead and deliver office-related projects Oversee the day-to-day management of the company fleet Organise UK and overseas travel and accommodation Coordinate internal and external meetings and company-wide events Manage and coordinate internal webinars Provide administration support across employee engagement Support the onboarding process for new starters Lead and manage the Charity Committee Work closely with the People Manager to develop, implement, and review office policies and procedures Act as a Fire Warden This varied and challenging Office Management role is a great opportunity for a someone who has worked to that senior operational support previously; although we cannot guarantee an extension after the 12 months, permanency will be considered. The successful office manager will hold; 2-4 years office management/ senior administration experience Contractor management Strong MS Office skills Excellent administrative and organisational skills Attention to detail and problem-solving abilities Team player Excellent communication skills- both written & verbal Adaptability and a proactive approach If you feel you hold the above skills and experience and can commit to this 12-month FTC, please send your CV for review. if you do not hear within 7 days please note that your application was not successful.
Jan 15, 2026
Contractor
An exciting 12-month FTC has arisen for this Tech company based on the outskirts of Leeds. Joining a fantastic team, this fully office-based role is ideal for an experienced Senior support to support with all facilities and operational tasks. The successful candidate will be available to start early March; this role offers variety and key responsibilities include; Manage day-to-day office operations for both the Head Office Reception duties Act as the first point of contact for facilities-related issues Ensure clean, organised, and well-presented working environment Oversee office supplies Coordinate cleaning teams and external contractors Support maintenance of health and safety procedures Lead and deliver office-related projects Oversee the day-to-day management of the company fleet Organise UK and overseas travel and accommodation Coordinate internal and external meetings and company-wide events Manage and coordinate internal webinars Provide administration support across employee engagement Support the onboarding process for new starters Lead and manage the Charity Committee Work closely with the People Manager to develop, implement, and review office policies and procedures Act as a Fire Warden This varied and challenging Office Management role is a great opportunity for a someone who has worked to that senior operational support previously; although we cannot guarantee an extension after the 12 months, permanency will be considered. The successful office manager will hold; 2-4 years office management/ senior administration experience Contractor management Strong MS Office skills Excellent administrative and organisational skills Attention to detail and problem-solving abilities Team player Excellent communication skills- both written & verbal Adaptability and a proactive approach If you feel you hold the above skills and experience and can commit to this 12-month FTC, please send your CV for review. if you do not hear within 7 days please note that your application was not successful.
This is brand new opportunity to join a leading business within the logistics sector as Marketing Manager, on a full time, permanent basis. As Marketing Manager, you will take full ownership of brand, digital, and lead-generation activity. If you're a strategic marketer who thrives in a fast-paced, commercially driven environment, this is a standout opportunity. As the Marketing Manager, you'll be the driving force behind elevating the brand's market presence and supporting the sales function with high-impact marketing activity. This is a hands-on, varied role where you will be responsible for driving the success of marketing in a standalone role. You'll work closely with the Commercial Director and sales team to create content, campaigns, and tools that directly support growth and customer engagement. You will be responsible for: Marketing Strategy and Brand Development Build and own the marketing strategy across brand, digital, content, events, and customer experience Strengthen brand positioning around specialist logistics, reliability, safety, and capability Ensure consistent branding across all touchpoints, from the website to sales collateral and facilities Lead Generation Deliver targeted campaigns aimed at core customer segments Create high-quality sales materials including brochures, case studies, capability decks and templates Build structured lead-generation funnels via email, content and digital activity Digital Marketing and Content Manage and evolve the company website to ensure it's modern, clear, and lead-focused Produce compelling content that differentiates the business from competitors Handle PR activities, sector news, and trade publication engagement Drive professional, high-energy LinkedIn activity Marketing Operations and Performance Set and track KPIs across campaigns, web performance, engagement and events Manage the marketing budget and report regularly to commercial leadership You must be/have: Proven B2B marketing experience within logistics, supply chain preferred, not essential A track record of creating and executing marketing strategies in a growth-focused environment Strong digital skills (SEO, web management, CRM/email automation, analytics) Experience translating complex operational capabilities into clear, compelling value propositions Excellent written communication and content creation abilities A data-driven mindset and strong commercial awareness Ability to collaborate effectively with sales and operational teams The ideal candidate will be: Proactive and full of initiative Curious about operational detail and confident communicating with stakeholders Creative yet practical, able to bring ideas to life efficiently Resilient and comfortable juggling multiple priorities in a fast-paced setting Motivated by growth, momentum and raising a brand's profile in the market Qualifications Degree in marketing, business, communications or similar (or equivalent experience) CIM or digital marketing certifications welcomed Familiarity with CRM tools, automation platforms, and design software (Adobe/Canva) This role is offering a salary of 40,000- 45,000, it is full time, permanent and based onsite in a modern office offering free parking.
Jan 15, 2026
Full time
This is brand new opportunity to join a leading business within the logistics sector as Marketing Manager, on a full time, permanent basis. As Marketing Manager, you will take full ownership of brand, digital, and lead-generation activity. If you're a strategic marketer who thrives in a fast-paced, commercially driven environment, this is a standout opportunity. As the Marketing Manager, you'll be the driving force behind elevating the brand's market presence and supporting the sales function with high-impact marketing activity. This is a hands-on, varied role where you will be responsible for driving the success of marketing in a standalone role. You'll work closely with the Commercial Director and sales team to create content, campaigns, and tools that directly support growth and customer engagement. You will be responsible for: Marketing Strategy and Brand Development Build and own the marketing strategy across brand, digital, content, events, and customer experience Strengthen brand positioning around specialist logistics, reliability, safety, and capability Ensure consistent branding across all touchpoints, from the website to sales collateral and facilities Lead Generation Deliver targeted campaigns aimed at core customer segments Create high-quality sales materials including brochures, case studies, capability decks and templates Build structured lead-generation funnels via email, content and digital activity Digital Marketing and Content Manage and evolve the company website to ensure it's modern, clear, and lead-focused Produce compelling content that differentiates the business from competitors Handle PR activities, sector news, and trade publication engagement Drive professional, high-energy LinkedIn activity Marketing Operations and Performance Set and track KPIs across campaigns, web performance, engagement and events Manage the marketing budget and report regularly to commercial leadership You must be/have: Proven B2B marketing experience within logistics, supply chain preferred, not essential A track record of creating and executing marketing strategies in a growth-focused environment Strong digital skills (SEO, web management, CRM/email automation, analytics) Experience translating complex operational capabilities into clear, compelling value propositions Excellent written communication and content creation abilities A data-driven mindset and strong commercial awareness Ability to collaborate effectively with sales and operational teams The ideal candidate will be: Proactive and full of initiative Curious about operational detail and confident communicating with stakeholders Creative yet practical, able to bring ideas to life efficiently Resilient and comfortable juggling multiple priorities in a fast-paced setting Motivated by growth, momentum and raising a brand's profile in the market Qualifications Degree in marketing, business, communications or similar (or equivalent experience) CIM or digital marketing certifications welcomed Familiarity with CRM tools, automation platforms, and design software (Adobe/Canva) This role is offering a salary of 40,000- 45,000, it is full time, permanent and based onsite in a modern office offering free parking.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 15, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.