41 jobs found

About us At Xelix, we work with some of the world's largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast paced scale up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team of 150 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together. In this role you'll grow, be challenged and help shape the future of Xelix. If you're excited about building something special with us, we'd love to hear from you. About the role We're looking for a People Partner to play a key role in supporting our continued growth. Reporting to the VP of People, you'll act as a trusted partner to leaders across the business while also managing and developing a People Advisor. This role blends strategic people partnering with hands on delivery and leadership of core people operations. You'll work across the UK and internationally, helping us build scalable, inclusive, and high performing teams. What you'll be doing People Partnering & Leadership Support Partner with senior leaders and managers to deliver people solutions aligned to business goals Coach and advise leaders on performance management, employee relations, engagement, and team development Support organisational design, workforce planning, and change initiatives Act as a trusted advisor during periods of growth and transformation Employee Relations & Performance Lead and oversee employee relations cases, including performance, conduct, absence, grievances, and disciplinaries Ensure a consistent, fair, and legally compliant approach across the business Support managers in building confidence and capability in people management International Workforce Support Provide people partnering support across multiple geographies, working closely with local advisors and external partners Ensure compliance with UK employment law and support international employment requirements (e.g. US, India) Advise leaders on managing remote and distributed teams effectively People Operations & Process Oversee day to day people operations, ensuring a great employee experience across the full lifecycle Partner with the People Advisor to deliver onboarding, offboarding, payroll inputs, benefits administration, and HR systems Review, develop, and implement people policies and processes to support scale and consistency Line Management & Team Development Line manage, coach, and develop the People Advisor Delegate and prioritise operational work effectively, ensuring high quality delivery Build capability within the People team and contribute to a strong team culture Projects, Culture & Continuous Improvement Contribute to and lead people projects such as engagement surveys, learning and development initiatives, DEI, and wellbeing Use people data and insights to inform decisions and improve outcomes Champion company values, inclusion, and employee experience What you'll bring Significant experience in a People Partner or HR Business Partner role, ideally within a SaaS, tech, or high growth environment Strong working knowledge of UK employment law; experience supporting international teams is highly desirable Strong understanding and hands on experience using HiBob (HRIS) for core HR processes Experience line managing or mentoring junior HR/People team members Comfortable operating in a scale up environment with evolving processes and priorities Credible, confident, and able to influence stakeholders at all levels Pragmatic, commercially minded, and solutions focused Empathetic with strong judgement and discretion Organised, adaptable, and comfortable balancing strategic and operational work What we offer in return Competitive salary of £55,000 £65,000 depending on experience ️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days Hybrid working 3 days a week from our dog friendly Hoxton office On site gym and cycle to work scheme ️ Employee discount at over 100 retailers Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat Want to learn more? About us Xelix blog Xelix news Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Interview Process While the exact process may vary slightly depending on the role, our typical interview stages are: Introductory Call - A short Teams conversation with a Talent Partner to discuss your background and the opportunity. Hiring Manager Interview - A 30-45 minute Teams meeting to explore your experience and fit for the team. Technical Task or Presentation - A role relevant exercise to demonstrate your skills and approach. Final On site Interview - An in person meeting with our senior leadership team and co founders at our office. We strive to make the process clear, efficient, and respectful of your time.

With the support of the Commercial/ Category Director and/or Senior Category Manager, create and lead the business plan for allocated categories of responsibility to drive strategic & tactical growth of the categories to support the delivery of the budgeted sales and profit target.At STARK, one of Northern Europe's leading building materials distributors, we're strengthening our commercial team and looking for Category Managers who know what it takes to support branches, deliver the right product ranges, and build strong supplier partnerships. If you enjoy getting under the skin of your categories, understand the realities of merchanting, and want to make a real impact, this could be the ideal next move.We offer a supportive environment where your expertise is valued, along with a competitive salary, staff discount, life assurance and 34 days' holiday (including bank holidays). You'll also have clear opportunities to grow your career within a progressive, branch-focused organisation. What you'll be doing Working closely with the Commercial/Category Director and Senior Category Manager, you'll lead the business plan for the plumbing and heating categories - shaping strategy, driving sales and margin, and ensuring branches have all the products needed to do the job.This role is central to how we serve our customers. You'll be the "go-to" expert for P&H, influencing everything from supplier agreements to pricing, promotions, and product range development. We currently have vacancies across a number of categories would love to hear from you. What you'll bring Strong experience in category management or procurement within merchanting, construction products, or a related industry. A proven track record of building ranges that meet customer project needs and deliver budgeted commercial results. Confidence negotiating supplier terms based on facts, insight, and strong commercial judgement. A deep understanding of customer needs, market trends and competitor activity. Excellent analytical skills with the ability to turn data into clear, actionable plans. The ability to manage multiple priorities, work under pressure and meet tight deadlines. Strong communication skills, able to engage stakeholders at every level-including presenting to board and supplier leadership. Determination, ownership, and accountability - always focused on delivering improvements for branches, customers, and suppliers. Good IT literacy across Microsoft applications and database systems. Willingness to support, coach and develop junior team members. Key ResponsibilitiesIn this role, you will: Lead the 2-3-year category strategy, ensuring ranges deliver customer project requirements and meet sales and profit targets. Act as the first point of contact for all internal and external stakeholders on your categories. Negotiate and deliver supplier trading agreements aligned to group goals. Deliver clear reporting and insight on category performance, identifying opportunities to improve pricing, promotions, sales, and ranging. Understand and support STARK's sustainability agenda, including responsible sourcing and category impact on emissions, packaging, and product circularity. Partner with STARK UK functions and local branches-helping them make great commercial decisions. Build strong relationships with suppliers and internal teams, adapting your approach to maximise collaboration and results. Support broader commercial projects and continuous improvement activities across the business. Role model safe, sustainable working practices.A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.STARK Building Materials UK comprises 14 brands, including one of the UK's leading builders' merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber.With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK's largest retailers and distributors of building and construction materials.However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry.Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future.If you'd like to build that future with us, check out our careers page or get in touch.Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers.We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day.We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day.We are proud that we offer all our colleagues a great place to work.

OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs - The firm's direct to consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that support the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas. Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives. Formulate Customer contact strategy in partnership with the call centre leadership team. Coordinate customer service operations and develop customer retention strategies. Serves as a SME and coach for sound retail deposit practices. Ensuring compliance against our regulatory and firm responsibilities. Prioritise work assignments from multiple channels as a resource allocator. Ensure that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products. Employ principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes and controls. Collaborate across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training. Produce concise performance reports and analyses for senior management. Work closely with Business Risk team to identify key controls and escalation procedures. Pro actively identify any new issues or risks and work to ensure suitable controls are in place. Drive improvements in business processes and ensure optimal resource utilisation and audit compliant administrative process and strategy. Work closely with cross functional partners to ensure collaboration and process efficiencies are maintained. Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business. Responsible for setting high standards, with clear strategies to achieve service level agreements. Management of an growing team (currently approx. 100 headcount), including two senior Direct Reports. Partner with Engineering to oversee the implementation of technology solutions to support Customers and Operations efficiencies. Manage contracts and relationships with customers, vendors, partners and other stakeholders for Operations vendors. Produce concise performance reports and analyses for senior management. Mentor and motivate teams to achieve productivity and engagement. Ensure a diverse and inclusive environment which nurtures and develops talent. REQUIREMENTS Proven experience in leading Call Centre and/or Operational teams, with a minimum of 5 years in a management/senior management role. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models. Self directed team player, able to drive high performance and work independently or in a team oriented and fast paced environment. Proven ability to lead by example, with a positive attitude. Excellent communication and interpersonal skills. Good analytical and problem solving skills. Proven delivery of excellent customer experience and advocacy. Strong customer focus and a good telephone manner. Good leadership skills and the ability to motivate and develop staff. A desire to help others work towards targets and develop their skills. Ability to set, meet and exceed targets. Ability to manage change. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programmes. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Consol is a growing national tanning brand with 57 studios nationwide, and counting. We are proud to lead the industry in safe, responsible tanning and exceptional customer experience. As we continue to expand, we are looking for a dynamic and strategic Head of Operations to help shape the next phase of our growth. This is a hybrid leadership role requiring commitment to our Bristol Head Office, regular travel across our national studio network, and the opportunity to work from home one day per week. A full UK driving licence is essential, as national travel forms a key part of this role. Main Duties and Responsibilities As Head of Operations, you will drive operational excellence across all Consol studios, ensuring consistency, compliance, commercial performance, and outstanding customer experience. You will act as the key link between field leadership and senior management, directly managing Area Managers and supporting them to deliver high standards, strong team engagement, and measurable results. This role requires a strong people leader with multi-site experience who can balance strategic thinking with hands on operational delivery. Lead, manage, and develop Area Managers, ensuring strong leadership capability and accountability across all regions. Foster a high-performance culture focused on engagement, development, and retention. Oversee operational performance across all studios, maintaining excellence in service, maintenance, compliance, and customer experience. Work closely with the Chief Operating Officer to deliver operational strategy aligned with business growth objectives. Analyse performance data to identify trends, risks, and opportunities for improvement. Ensure full compliance with health & safety, risk management, and brand standards across all sites. Drive initiatives to improve profitability, operational efficiency, and customer satisfaction. Manage budgets and reporting, ensuring cost effective operations without compromising standards. Maintain consistency in processes, studio presentation, signage, and customer touchpoints nationwide. Support new studio openings and operational integration as the business continues to expand. Skills & Attributes Proven experience in a senior multi-site operational leadership role (health & beauty, leisure, retail, or similar sector preferred). Demonstrable people management experience leading managers and developing high-performing teams. Strong commercial awareness with experience in driving sales performance and operational KPIs. Confident in performance management, coaching, and leadership development. Excellent communication, organisational, and stakeholder management skills. Strategic mindset with the ability to translate plans into practical action. Proactive, resilient, and solutions focused. Full UK driving licence (essential). Within commutable distance of Bristol Head Office (essential). Benefits A senior leadership role with genuine influence across a growing national business. Hybrid working structure (Head Office, field-based, and one remote day per week). The opportunity to shape operational strategy and deliver measurable impact. Professional, supportive environment that values innovation and high performance. Competitive salary and benefits package. 25 days annual leave plus Bank Holidays. Free use of tanning facilities. 10% off PureGym memberships and £0 joining fee. Access to our Vitality Healthcare package after probationary period. Varied and engaging work - no two days are ever the same.

The West Midlands Combined Authority (WMCA) is transforming the region, driving economic growth, creating jobs, delivering new homes, and improving journeys. Central to our work is the West Midlands Growth Plan, launched by Mayor Richard Parker in 2025, a 10 year blueprint to boost prosperity, create high-quality jobs, and raise living standards. By connecting national strategy with local delivery, we invest in people, businesses, infrastructure, and communities to maximise impact. Our goal is clear, grow the regional economy by £17 billion, positioning the West Midlands as a national leader in innovation, advanced manufacturing, and clean growth. We prioritise local needs, ensuring access to secure employment and safe, affordable housing. Every pound of public funding must deliver results, from major transport schemes to community grants, speed, efficiency, and inclusivity are essential. The Role: As Chief Financial Officer, you will be WMCA's principal financial adviser and statutory Section 73 Officer, providing strategic leadership and stewardship of public funds. You will translate the Growth Plan's ambitions into actionable financial decisions, supporting delivery teams, the Portfolio Management Office, and Strategy & Policy functions. Strong regional relationships are essential, enabling collaboration with local authorities, businesses, and public agencies. Your leadership will ensure finance drives transformation, delivers public value, and maintains the highest standards of governance while remaining bold, innovative, and forward looking. Key Accountabilities: Act as the designated Section 73 Officer, providing authoritative financial leadership and ensuring statutory and internal compliance. Oversee sound financial stewardship, including accurate statutory reporting and transparent financial disclosures. Shape and implement financial strategy aligned with organisational goals and public priorities. Lead planning, setting, and monitoring of the annual budget, ensuring compliance with regulatory, government, and grant requirements. Direct strategic financial planning and performance management, optimising budgets and productivity. Provide insight and scenario modelling to inform high level strategic decisions. Advise on risk management, investment, and new commercial ventures. Oversee financial operations, ensuring systems, processes, and teams are agile, commercially aware, and aligned with priorities. Collaborate with the Mayor, Members, and senior leaders to ensure robust governance and agile responses to economic, legislative, and political changes. Champion digital transformation within finance and across the organisation to enhance efficiency and transparency. Inspire and lead a high performing, inclusive finance team, fostering a culture of excellence, collaboration, and continuous improvement. Promote financial literacy across the organisation, equipping leaders with tools and insights for informed decisions. Build strong relationships with financial leaders across constituent authorities and stakeholders, promoting shared learning and best practice. Shape and influence organisational strategy, contributing to sustainability, innovation, inclusive growth, and digital transformation initiatives. Present assurance to ARAC and Overview & Scrutiny Committee on financial management and controls. The Successful Candidate Will: Be a fully qualified accountant with membership of a recognised professional body and a relevant postgraduate qualification. Possess significant experience in a senior statutory finance role, ideally as a Section 73 or Section 151 Officer, with responsibility for financial leadership, governance, and stewardship of public funds. Have extensive knowledge of local government statutory frameworks. Demonstrate highly developed leadership skills, managing and shaping high performing teams to deliver excellent outcomes. Have experience reporting to Senior Leaders and Elected Members. Be skilled in navigating sensitive political environments and managing diverse stakeholders. Possess extensive public sector financial management experience across finance, investment, and procurement functions relevant to a combined authority. Exhibit a track record of team leadership, empowerment, and motivation. Demonstrate confident decision making and problem solving in complex environments. Be a respected sector expert with a strong network, able to influence businesses, organisations, and stakeholders. Show political sensitivity and an ability to work across parties in the collaborative West Midlands public sector landscape. Possess excellent communication and influencing skills, conveying complex issues clearly to diverse audiences. Understand WMCA's strategic aims and the opportunities and challenges in developing regional policy. Demonstrate strong partnership skills to secure stakeholder commitment, sell ideas, articulate shared visions, and negotiate effectively. Have strategic awareness of WMCA's financial structure and the impact of decisions on value for taxpayers. Show proven ability to lead, influence, and challenge in fast paced, high pressure environments. We offer a comprehensive benefits package that includes: Local Government Pension Scheme (one of the most generous pension schemes in the UK). Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs). 28 days paid annual leave (with an option to purchase more) + Statutory days. EV car benefit scheme Healthcare plans. Discounted gym membership, will writing,andmortgage advice. An option to buy a bicycle, including e bikes and adapted pedal cycles, at a discounted rate. 3 daysof paid leave each year to volunteer. Interest-free financingthrough SmartTech to buy the latest technology Discounted shopping with over 2,000 big name retailers, and more. You can now also obtain a Costco membership through the WMCA. Boundlessunlocks unlimited entry to top rated UK attractions and loads of extra benefits and discounts. Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses. For more information, please visit the benefits page on our career site. How to apply: Create your Careers Account. Register with your name, email address, and a password. Build your Profile. Upload your CV to help populate your career and education details. Write your Supporting Statement. Make sure to address each of the required essential criteria. Submit your application. Do one final check and once complete, click submit. Anonymised Applications. Your uploaded CV won't be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It's your chance to showcase your skills and experience. Using Artificial Intelligence (AI) We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site. Reasonable adjustments. If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (). Creating an inclusive workplace. WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Attached documents Chief Financial Officer - JD.pdf

Head of Retail Date: 28 Jan 2026 Location: London Head of Retail UK&I WHO WE ARE Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022 . Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Beauty Innovations for a Better World. The Head of Retail UK&I plays a pivotal leadership role within Shiseido UKI, responsible for shaping and driving the retail strategy across all brands in the portfolio. This position supports the Commercial Director by leading the retail organisation with a focus on elevating customer experience, strengthening brand equity, and delivering exceptional commercial performance. As the senior ambassador for retail excellence, the Head of Retail ensures that every store and counter reflects Shiseido's luxury standards while empowering field teams to perform at their highest potential. This is a permanent position, based in our fabulous UK Head office however will be expected to regularly travel around the UK&I to different store locations and retail locations. YOUR RESPONSIBILITIES Define and execute the retail growth strategy across UK & Ireland, aligned with brand, commercial, and global objectives. Lead alongside the National Field Sales Managers to set sales targets and strategic direction for each retail partner and store. Define and review performance KPIs in partnership with Commercial, Marketing, and the region, continuously monitoring to identify risks and opportunities, and implement action plans accordingly. Analyse market trends, competitor activity, and consumer behaviour to identify growth opportunities, make data and field expertise driven distribution recommendations, and inform strategic decisions. Establish clear and standardized reporting flows via National Field Sales Managers to enable delivery of regular sales reports, insights, and forecasts for senior leadership. Review productivity of channels, retailers and doors to define and continuously evolve staffing strategies and levels in line with performance and opportunities. Build, propose, review and deliver on staffing budgets. Lead, coach and develop senior retail leads to create and deliver brand specific sales and service strategies that enable high performing teams. Lead, coach, and inspire field and retail teams to deliver high performance, strong productivity, and brand excellence. Support and enable career development across the field and retail population through defined programmes and succession planning processes, delivered and managed by the National Field Sales Managers. Collaborate with HR to continuously review and develop recruitment, onboarding, performance review, and development initiatives, delivered via the National Field Sales Managers. Foster a culture of accountability, empowerment, and continuous improvement across all field teams. Drive a culture of operational excellence across all counters, stores and teams through well-defined processes, maintaining high standards in visual merchandising, customer service, and brand representation. Drive efficiency and innovation in store operations, including stock management, staffing models, scheduling, and compliance. Conduct regular store visits to assess standards, engage teams, reinforce group and brand values, and coach and develop National Field Sales Managers. Lead and support National Field Sales Managers to ensure consistent execution of brand guidelines, VM updates, and retail activations. Act as a Brand Ambassador for Shiseido UKI, ensuring the luxury experience is consistently delivered across all touchpoints and remains relevant and disruptive in an ever-evolving market. Champion and leverage customer-centric initiatives, experiential retail strategies, and clienteling excellence, monitoring return on investment to continuously improve. Lead the National Field Sales Managers in effectively partnering with Brand & Education Teams to elevate product and technical expertise and service behaviours across the field, ensuring always rooted in and supported by a commercial mindset and mechanic. Monitor customer feedback and insights to continuously refine service models. Partner with Marketing and Education teams to ensure relevant processes are in place to deliver consistent brand messaging, impactful retail execution, and strong launch set-up and performance - supporting National Field Sales Manager to deliver. Work closely with Commercial, Supply Chain, and VM to optimise stock availability, assortment, and in-store presentation. Act as the voice of retail internally, championing a "retail and customer first" mindset throughout the UKI, region and global business, and ensuring field insights inform brand strategy, forecasting, and operational planning. Build strong, strategic relationships with key retail partners across UK & Ireland. Influence partners to secure optimal space, visibility, staffing, and commercial terms, leveraging group portfolio as appropriate. Ensure alignment on service expectations, operational standards, and brand priorities. Facilitate the National Field Sales Managers in establishing brand leadership with retail partners and flagship doors. Serve as the senior group escalation point for retail partner issues. Experience Required Proven experience in a senior retail leadership role, ideally within luxury beauty, cosmetics, or premium retail. Strong commercial acumen with a track record of driving sales growth and delivering against KPIs. Exceptional leadership and team management skills, with experience leading large, multi-layered field teams, and senior retail leaders. Deep understanding of retail operations, customer experience, and luxury brand standards. Proficiency in data analysis, forecasting, and retail systems. Excellent communication, negotiation, and stakeholder management abilities. Strategic thinker with a hands on, solutions focused approach. Agile, adaptable, and results driven, with the ability to thrive in a fast paced, evolving environment. Leadership & Influence - Inspires teams, builds trust, and drives high performance. Commercial Acumen - Understands drivers of sell out, productivity, and profitability. Customer Centric Mindset - Champions luxury service and exceptional customer experience. Strategic Thinking - Balances long term vision with operational execution. Collaboration & Communication - Works effectively across functions and with external partners. Problem Solving & Agility - Responds quickly to challenges with practical, scalable solutions. Brand Stewardship - Protects and elevates brand equity in every retail environment. Data Driven Decision Making - Uses insights to guide strategy, planning, and performance management. YOUR BACKGROUND Proven experience in a senior retail leadership role, ideally within luxury beauty, cosmetics, or premium retail. Strong commercial acumen with a track record of driving sales growth and delivering against KPIs. Exceptional leadership and team management skills, with experience leading large, multi layered field teams, and senior retail leaders. Deep understanding of retail operations, customer experience, and luxury brand standards. Proficiency in data analysis, forecasting, and retail systems. Excellent communication, negotiation, and stakeholder management abilities. Strategic thinker with a hands on, solutions focused approach. Agile, adaptable, and results driven, with the ability to thrive in a fast paced, evolving environment. Leadership & Influence - Inspires teams, builds trust, and drives high performance. Commercial Acumen - Understands drivers of sell out, productivity, and profitability. Customer Centric Mindset - Champions luxury service and exceptional customer experience. Strategic Thinking - Balances long term vision with operational execution. Collaboration & Communication - Works effectively across functions and with external partners. Problem Solving & Agility - Responds quickly to challenges with practical, scalable solutions. Brand Stewardship - Protects and elevates brand equity in every retail environment. Data Driven Decision Making - Uses insights to guide strategy, planning, and performance management. BENEFITS YOU'LL LOVE Generous product allocation & discount to spend on our gorgeous products! Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme Plan for your future with our enhanced pension offering and life assurance We operate an annual bonus scheme, based on personal development plans and business performance Flexible Fridays, so you can focus on what is important to you Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office Wellbeing programmes including mental health first aiders, free counselling . click apply for full job details

HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Head of Sales UK Location: Newcastle upon Tyne Salary: Competitive Contract: Permanent We are looking for two Head of Sales to join our UK commercial team, one will be focused on our Baby Speciality channels and the other will focus on Grocery. The Head of Sales will lead the end to end P&L, strategic and commercial agenda for the Baby Specialty or Grocery Channels in the UK, owning strategic relationships with major retail partners. You will be accountable for delivering revenue, profit (EBITDA), distribution growth & other brand-building objectives for Tommee Tippee, No1 Baby Brand in the UK across this channel. These roles combine strong customer relationship development & management, strategic channel leadership, category value growth, category management expertise, trade & performance marketing expertise online and offline, influencing cross-functionally internally and externally to create and drive long term profitable growth for your channel, whilst ensuring the brand continues to lead the market across the UK's most trusted retailers. Finally, as Mayborn becomes a digital first brand, experience of managing Omni plans and channels, activating brands digitally in the retail space is also required. What you will be doing: Channel Strategy Leadership Develop and own the long-term commercial strategy for the channel, ensuring alignment to overall business goals and brand positioning. Identify growth drivers, category trends, shopper insights and competitive dynamics to inform channel & individual customer plans. Build annual channel plans, including distribution targets, shopper activation calendars, pricing strategies and work with category to build optimized promotional frameworks. Customer & Account Management Lead for & support the team to build and maintain strategic relationships across a cross functional contact strategy. Leading the high level customer relationships. Oversee negotiation of annual joint business plans (JBPs), commercial terms, media partnerships and promotional programmes. Ensure excellence in forecasting, demand planning, and supply chain collaboration to deliver best-in-class availability and on-shelf execution. Support National Account Managers with strategic guidance, coaching, escalation, and development to gain the most growth from these accounts for the brand. Commercial Performance Own P&L performance for the channel, including revenue, margin, trade investment and ROI. Report weekly to the Regional MD performance for your channel creating monthly updates for the Monthly Business Unit Meetings Experience of Revenue Growth management in order to optimise channel pricing, category mix, promotional mechanics and investment strategy to maximise long term profitable growth. Lead through the team CPI negotiations & investment discussions to improve brand profitability in each retailer and across the channel as a whole Lead the team to proactively manage their forecast to drive forecast accuracy & improve forecasting bias working to optimize the process with demand planning Drive performance management through weekly business reviews and Monthly x functional performance meetings using Insights & KPI dashboards to inform and drive agile decision making. Brand & Category Expansion Lead Category Management & Champion category leadership with key retailers, leveraging data and insights to grow category value and strengthen brand authority. Partner with Marketing, Category & Innovation to shape NPD launch plans, in-store activation, online content and retail theatre. Work with Channel Shopper Marketing Manager to execute shopper budget across retailers to maximise ROI & ensure consistency of brand execution across every customer touchpoint, both in-store and online. Cross-Functional Collaboration Work closely with Marketing (Global & Local), Customer Services, Demand Planning, Finance and Digital teams to deliver integrated commercial plans. Provide retailer and channel insight into FUEL process via Category Channel leads to cross-functional teams to shape long-term brand strategy. Lead cross-functional readiness for key brand moments (NPD, seasonal peaks, campaigns). Leadership & Team Development Lead, mentor and develop a high-performing commercial team, building capability in account management, financial acumen, brand building and channel strategy. Foster a collaborative, customer & consumer centric obsession, results orientated culture that values ownership, accountability and operational excellence. Set clear annual & quarterly performance objectives and provide continuous feedback, support, and development opportunities. Build & develop Team development plans & commercial capability across the entire team ensuring all individuals have Individual Development plans and High Potential talent have clear succession plans Lead the team through the change management and organisational transformation journey, supporting developing commercial capabilities and processes to be best in class What skills and experiences you'll need to ace this job: Proven senior commercial leadership experience within branded FMCG or consumer goods, ideally in baby, beauty, health, or premium speciality categories. Commercial Acumen: Strong understanding of FMCG sales dynamics, retailer needs, and category management principles as well as strong analytical, negotiation & financial acumen (P&L ownership essential) as well as RGM experience or long-term revenue strategy planning / long term vision Customer Leadership: Proven ability to manage senior retail customer relationships and negotiate high-value deals in premium retail environments & brand building in high trust categories from Category Director to Senior buying team and across into supply chain and marketing Grocery - particularly Tesco Baby Speciality - Particularly Boots & John Lewis Team Leadership: Track record of leading, motivating, and developing account management teams /people Results Orientated: Driven and ambitious, with a bias for action, you will have a proven track record in delivering results. Strategic Thinking: Ability to translate strategy into action and drive execution with precision. Digital Expertise: Experience leading online sales & marketing plans / digital marketing or performance marketing through retailers dotcom sites & e comm accounts is useful Analytical & Data-Led: Skilled in performance analytics, forecasting, and using data to influence decisions. Collaborative Mindset: Comfortable working cross-functionally in fast-paced, matrixed organizations. Communication: Excellent written and oral communication as well as influencing & stakeholder manager Resilient & Entrepreneurial: Can-do attitude with the ability to thrive in dynamic and evolving environments. Consumer Obsession: Passion for parent-centric categories and premium consumer experience. Culture: Experience working in a change management environment, fast paced, entrepreneurial environment would be ideal If this sounds like an exciting opportunity for you, please apply online. Any queries can be directed to Luke at or James Davison at

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We dont chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where youll be empowered to envision its most powerful applications, and to make them happen. About the team Our Government and Public Services business unit is committed to leveraging AI for the benefit of individual citizens and the public good. From our work informing strategic government decisions, to optimising our NHS, through to protecting children from harmful online content - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector. Because of the nature of the work we do with our customers in this space, you will need to hold an active UK Security Clearance (SC) and used that clearance on a Government project in the previous 12 months. You will be expected to work from our office and on site with these customers from time to time. About the role As a Senior Manager within our Public Services team, youll lead critical work for discerning and highly AI literate customers in the UK Government and for international partners. This is a fast paced and demanding role which, in addition to mission area context, requires programme delivery mastery and an ability to think thoughtfully and creatively about the role for AI in the core public services we utilise on a daily basis. You can expect to lead portfolios of work for our customers, which range from experimental applications of emerging technologies, to products that we progress through a complete development lifecycle and deploy for users in Government. What youll be doing: Managing the delivery of multiple, complex programmes of work for our Public Services clients including strategy, R&D, and product builds. Overseeing a portfolio of projects across multiple facets of the Public Services including the Home Office, Department for Education and others. Developing and owning compelling proposals to grow our Public Sector portfolio. Mentoring and developing team members, aligning their responsibilities with the critically important Public Services work for which we are responsible. Working strategically to deliver meaningful outcomes for public sector organisations rather than just focusing on outputs. Forming strong, trusted relationships with senior government customers and collaborating closely with other consulting partners where needed Advising clients on AI strategy and technical implementation, engaging confidently in technical discussions with directors. Supporting wider business efforts as a Senior Manager to ensure maximum strategic flexibility and commercial impact. Who we re looking for: You are an experienced Senior Manager with a strong background in managing complex, large-scale transformation programs. You bring proven experience in Public Services space, possibly from your time in Government, academia, or roles in industry. You have experience navigating and understanding large technical programmes either either for the Home Office or a similar high-profile government department. You have a demonstrable interest and understanding of AI and ML concepts and can think creatively about their application for a range of Public Sector challenges. You possess the technical nous to engage confidently with directors on engineering concepts and AI applications. You understand the commercial consulting delivery model, allowing you to focus immediately on account growth and project oversight. You possess the flexibility to support broader Senior Manager work and embrace an entrepreneurial approach to a highly visible portfolio. You thrive in ambiguous settings and demonstrate a structured approach to problem-solving and delivering high-quality, high-stakes projects. The Interview Process Talent Team Screen (30 minutes) Introduction to the team (60 minutes) Case Study Interview (60 minutes) Culture and Leadership Interview (60 minutes) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family-Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working (2 days in our Old Street office, London) If you dont feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat - Please know we are open to conversations about part-time roles or condensed hours.

Reports to:Head of Employment, dotted line to Head of Knowledge Management Works closely with:Employment team, PSLs, Brand andCampaigns Location:London,Cambridgeor Peterborough(hybrid working) About Us The Greenwoods Employment Team is consistently recognised as a "top ranked team"by The Legal 500 for technical excellence, commercial insight, and a people-first approach. We partner with major employers,including PLCs, SMEs, and high-net-worth individuals,across sectors such as technology, retail, construction, manufacturing, and education. Our approachable, "can do" team is trusted by clients ranging from national house builders and global healthcare companies to leading charities, Cambridge Colleges, and international organisations. This reputation is built on delivering practical, commercially focused advice that helps clients navigate complex employment challenges with confidence. As we continue our ambitious growth journey, this is an exciting opportunity to help shape the future of our Employment practice.You'llplay a pivotal role in driving innovation, enhancing knowledge, and ensuring our teamremainsahead of the curve in a rapidly evolving legal landscape. Role Purpose This role is about shaping the future of knowledge within our Employment Team. As aProfessional Support Lawyer (PSL)/Knowledge Lawyer,you'llbe the go-to expert for technical excellence, legal updates, and innovative knowledge solutions. This role is pivotal in helping our Employment Team navigate one of the most significant shifts in UK employment law in decades.Your work will empower our lawyers to deliver outstanding client service by ensuring they have the right tools, insights, and training at their fingertips.You'llcombine deep employment lawexpertisewith a passion for efficiency and innovation,freeing up fee earners to focus on what they do best while positioning our team as responsive,accurate, and ahead of the curve. Knowledge Oversight Lead end-to-end delivery of knowledge initiatives, ensuring projects are scoped, executed, and embedded effectively across the team. Proactivelymonitorand interpret emerging legislation and case law (e.g., Employment Rights Bill), translating developments into actionable guidance andtimelyimplementation. Champion innovation in knowledge delivery,leveragingautomation, AI, and digital tools to enhance accessibility and efficiency. Legal Expertise & Research Curate and continuously evolve the Employment team's knowledge assets, including precedents, templates, and checklists, tomaintainbest-in class standards. Undertake complex, high-impact legal research, providing clear, pragmatic advice that supports strategic decision making. Produce authoritative internal guidance and client facing briefings, distilling complex legal changes into practical insights. Training & Development Design and deliver engaging, high-quality training programmes, including seminars and workshops, to build technical excellence and commercial awareness. Coordinate and enhance the team's CPD framework, ensuring compliance and fostering continuous professional growth. Lead induction training for new joiners, embedding firm values and technical competence from day one. Client Engagement & Thought Leadership Create compelling client updates, newsletters, and thought leadership content, positioning the team as a trusted advisor and industry leader. Partner with senior stakeholders to deliver impactful presentations, webinars, and seminars, strengthening client relationships and market presence. Contribute to the development and execution of the team's knowledge and marketing strategy, aligning with business growthobjectives. Process Innovation & Efficiency Audit and refresh precedents to reflect current law and best practice, ensuring accuracy and relevance. Develop innovative precedents and practice tools in response to legislative and market changes, driving operational excellence. Collaborate with the central Knowledge Management team to ensure consistency, alignment, and knowledge sharing across the firm. Key Measures of Success Training DeliveryNumber of internal training sessions delivered per quarter. Timeliness of Legal BriefingsUpdates on major legislative changes issuedwithinagreedtimeframes. Knowledge Projects CompletionPercentage of planned knowledge initiatives delivered on time and within scope. Thought Leadership OutputNumber of client facing articles, webinars, or newsletters published per quarter. WhatWe'reLooking For We'reafter someone passionate about employment law and ready to make an impact. You might already be a PSL or knowledge lawyer, or a technically strong employment lawyer keen to take your first step into a PSL role. Technical Excellence - Deep knowledge of UK employment law, coupled with exceptional drafting and research skills to produce clear, practical guidance. Project Leadership - Confidence to manage multiple projects simultaneously, driving them from concept to completion with minimal supervision. Influential Communication - Strong presentation skills and the ability to engage stakeholders at all levels, whether delivering training or shaping strategy. Innovative Mindset - A genuine interest in legal technology and AI-driven solutions, always looking for smarter ways to deliver knowledge. Responsiveness & Organisation - Highly organised and quick to act, ensuring priorities are managed effectively in a fast paced environment. Ownership & Accountability - Takes full responsibility for tasks and outcomes, never letting projects slip off the radar. Collaborative Spirit - Works seamlessly with colleagues whileremainingself-driven and confident in independent decision making. Intellectual Curiosity - Thrives on learning and adapting, staying ahead of developments in employment law and knowledge delivery. Why Join Us? Join a team that values innovation, collaboration, and impact. In this role,you'llshape how knowledge drives client service-introducing smarter processes,leveragingtechnology, and creating resources that keep us ahead in a fast-changing legal landscape.You'llenjoy flexibility, autonomy, and the chance to influence firmwide practices while working with supportive colleagues who share your passion for excellence.