Head of Operations - College of Social Sciences - 106721 - Grade 8 United Kingdom
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Job Description College of Social Sciences
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £47,389 to £56,535 with potential progression once in post to £63,606
Grade: 8
Full Time, Fixed Term contract up to June 2027
Closing date: 10th February 2026
Interview date:24th February 2026
This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.
Previous applicants need not apply.
Our offer to you People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5,000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai, there are plenty of opportunities foryou to be able to develop yourcareer at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working.In addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens.
Based across our world-class campuses in Birmingham and Dubai, the College of Social Sciences (CoSS) is a global, diverse, and inclusive community of currently more than 12,500 students, 900 academics, and 300professional services staff. We are committed to our strategic goal of driving social change for a fairer and more sustainable world. Our staff and students benefit from being in communities with rich cultures and contribute to the regional and global workforce and economy. Our four schools - Business, Education, Government, and Social Policy and Society - are in the vanguard of innovative and impactful research and teaching across social science.
This role would be based in the School of Social Policy and Society. The School delivers a suite of undergraduate, postgraduate, professional, and executive education programmes to a diverse and international student population. We undertake research that matters, collaborating with our research partners from the private, public and third sectors from across the world.
Role Summary The Head of Operations (HoOp) plays a key role in supporting the Head of School to deliver on University, College and School strategy. The role balances strategic thinking with delivering operational excellence through leadership of the professional services teams, frequently requiring the post-holder to translate complex strategy into operational plans.
Reporting into the College Director of Operations HoOps are key members of the School Strategic Management team, College Professional Services Strategic Leadership Team (PSSLT), and College Management Network. The HoOp role is a College role, based locally within a School, and part of a team of senior professional services leads within the College.Flexibility is a key aspect of this position, with occasional cover and support to other Schools within the College based on operational demand and business need
The HoOp will be required to work strategically with excellent communication and leadership skills, significant operational experience, and a commitment to continuous improvement of excellent service delivery through a collaborative and inclusive approach.
Main Duties Leadership
- Provide the Head of School with exceptional leadership support in order to ensure both the School's strategic and operational priorities are delivered to a high standard.
- Work effectively with the School's Senior Management Team (SMT), translating strategy into practice, and ensuring clear communication or the School's priorities to professional services teams.
- Lead and manage professional services staff in the school to ensure effective, positive working relationships at all levels, both directly and through working with interim and matrix managers.
- Lead staff through periods of change, communicating a clear and positive vision and acting as a role model.
- Ongoing development and support for direct reports through coaching and training, both formal and informal.
- Developing teams that consistently embody and demonstrate the University values, and an ability to lead by example.
- Working with senior Professional Services colleagues across the College, lead on the continuous improvement of operational service delivery.
Strategic and Operational
- Work in partnership with College Business Partners (as appropriate) to support the Head of School, in developing the School's Strategy in the context of the CoSS 2030 and the University Strategic Framework.
- Engagement with strategic initiatives, including with external partners, ensuring that the required professional services contribution is made.
- Work as part of the College Professional Services Strategic Leadership Team to provide a critical link between University Professional Services, College and School. Balance local needs with overarching University and College objectives and ensure that practices are aligned wherever possible, ensuring the delivery of an outstanding student and academic experience.
- Work closely with the College Finance Team, Head of School to understand the school's operational budget and support in year financial planning processes
- Oversee the School Operations Team's day-to-day management of operations within the School, including facilities management, security, maintenance, administrative services and ensuring that the School has appropriate health and safety procedures in place.
Governance and Compliance
- Support the Head of School in ensuring that the School has robust governance and decision making structures that are fully aligned with those at College and University level.
- Lead role in understanding requirements for compliance with accreditation and regulatory bodies as relevant to the School, and responsibility for operational aspects.
- Ensure that the School's committees are supported to a high standard and ensure that decisions made are communicated and followed up as appropriate.
- To take the lead on ensuring that the School complies with University Regulations, all other University policies, procedures and guidelines, relevant legislation.
HR Management
- Ensure appropriate HR strategies and procedures are in place for school members of staff to include induction, succession planning, training and development, performance management and review and reward mechanisms, working with College HR staff as appropriate to ensure compliance with University policy and procedures and relevant legislation.
- Recruit, train, and supervise professional services staff, promoting professional development and high performance.
- Conduct regular performance reviews and address staff concerns.
- Lead School HR processes by liaising with internal colleagues and external stakeholders, managing staffing requests, drafting business cases (CPAG) and job descriptions, and overseeing fixed-term contract staff activities in partnership with HR.
Technology and Innovation
- Utilise technology to enhance operational efficiency and service delivery, including automation.
- Oversee the implementation of new systems and processes.
Equity, Diversity and Belonging
- Actively promote equality, diversity and belongingacting as a role model and fostering an inclusive working culture
Citizenship and collaboration
- Develop effective working relationships with the other Heads of Operations and professional services colleagues across the University.
- Take on projects as requested by the College Director of Operations for the benefit of the wider College and University.
- As a Birmingham Professional at the University of Birmingham, you are expected to support key university activities and projects, for example, graduations, confirmation and clearing, and other key events and to work flexibly across the University if required.
- This role may require occasional reassignment to other Schools based on operational demand and business need. . click apply for full job details