National Accident Law
Desborough, Northamptonshire
Team Leader - Claims Submissions Location : Kettering Department : National Accident Law Job Type: 37.5 hours per week, (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) Contract Type: Permanent At National Accident Law, the home of National Accident Helpline, we live by our values of We are curious , We are driven , We are passionate and We are unified and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms, or working together across departments to achieve results our people work as one team. As the most trusted, searched for and recognised personal injury brand we pride ourselves on being the most ethical operator in the claims sector, taking a strong stance against cold calling and cold texting, and lobbying the government and regulators to help ensure there is a strict regulatory framework to help protect consumers. Our business and our people have our values in common; Passionate, Curious, Driven, and Unified, and because of this, we have a culture that is kind, supportive, fun, and inclusive. You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader. THE PURPOSE OF THE ROLE As a Claims Submission Team Leader, you will be responsible for leading a team of Submissions Handlers. You will be an inspiring people leader, motivating and developing your handlers to ensure the effective and efficient running of the Submissions Teams, by role modelling the Company s values and behaviours. As a Team Leader you will provide guidance, instruction, direction, and leadership for the purpose of achieving our departmental targets for claim underway, claims submission and quality. Ensuring our Submissions Handlers deliver an empathetic journey for consumers who have experienced a challenging life event. You will lead the team to deliver a high-quality experience for our consumers to deliver strong operational results for the business. This role will be based in the Kettering office. WHAT YOU WILL BE DOING As a Claims Submissions Team Leader, you will: People leadership, inspiring and motivational role model, influencing the team to deliver results through strong engagement, performance excellence and customer service standards. Manage the day-to-day running of the team and floor management, using a balanced approach to setting the priorities of tasks. Responsible for all aspects of the team s performance and well-being. Ensuring homeworkers continually feel valued and part of a team. Full end-to-end employee cycle. Be results-driven, monitor KPI performance, ensuring this is in line with the commercial needs of the business. To understand and explain the quantitative targets, qualitative measures, and operational impacts to performance. Responsible for communicating performance and vision to all levels within Customer Operations Proactively develop ways to improve efficiency, quality and general performance of the team, regular reviewing of procedures and systems to identify any inefficiencies. Be brave to make quick decisions to resolve. Be an ambassador for quality, working with our coaches, ensuring quality assessment is accurate to achieve regulatory and legal requirements, as well as maximising opportunities. Create an environment that engages high-performing individuals to excel, whilst maintaining an environment which supports the spirit of teamwork, open and honest communication and the sharing of ideas and best practice. Proactively establish and nurture relationships with key stakeholders both within and outside of the Claims Submission Team to ensure that activities and performance of the team are in line with the needs of the business. SKILLS AND EXPERIENCE REQUIRED To be successful in this role you will need to: Have experience and an understanding of personal injury and the sector. Be a people leader able to demonstrate the ability to develop and motivate others to perform and exceed expectations. Work autonomously, taking high levels of ownership with a solution-focused approach. Have excellent written and verbal communication skills. Understand, analyse, and effect change utilising MI. Be experienced in managing change and introducing new ways of working in a team. Be able to work interdepartmentally, managing stakeholder relationships constructively; and Thrive and operate in a fast-paced organisation. PERSONAL ATTRIBUTES Curious to challenge the status quo. Unified in working together for the same goals and vision. Driven to achieve, succeed and progress. Passionate about our customers, our business and personal performance WHAT WE CAN OFFER YOU A competitive salary Monthly performance-related bonus Annual leave: 25 days Pension: (3% contributory) Healthcare scheme: claim up to £1,000 back with Simply Health Death in service: cover of 3 x salary Perks at Work: exclusive member discounts across a range of goods and services Community Day on us: volunteer in your community for one day each year Development Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us. No weekend working - we are open Monday to Friday between the hours of 8am 8pm We achieved 81% in our 2025 employee engagement survey, and our colleagues use words like fun, down to earth, supportive and caring to describe our fantastic culture. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work. But don t just take our word for it, come and find out for yourself! At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work. Please note this is a full-time role of 37.5 hours per week. (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) and based onsite at our office in Kettering. REF-(Apply online only)
Mar 12, 2026
Full time
Team Leader - Claims Submissions Location : Kettering Department : National Accident Law Job Type: 37.5 hours per week, (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) Contract Type: Permanent At National Accident Law, the home of National Accident Helpline, we live by our values of We are curious , We are driven , We are passionate and We are unified and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms, or working together across departments to achieve results our people work as one team. As the most trusted, searched for and recognised personal injury brand we pride ourselves on being the most ethical operator in the claims sector, taking a strong stance against cold calling and cold texting, and lobbying the government and regulators to help ensure there is a strict regulatory framework to help protect consumers. Our business and our people have our values in common; Passionate, Curious, Driven, and Unified, and because of this, we have a culture that is kind, supportive, fun, and inclusive. You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader. THE PURPOSE OF THE ROLE As a Claims Submission Team Leader, you will be responsible for leading a team of Submissions Handlers. You will be an inspiring people leader, motivating and developing your handlers to ensure the effective and efficient running of the Submissions Teams, by role modelling the Company s values and behaviours. As a Team Leader you will provide guidance, instruction, direction, and leadership for the purpose of achieving our departmental targets for claim underway, claims submission and quality. Ensuring our Submissions Handlers deliver an empathetic journey for consumers who have experienced a challenging life event. You will lead the team to deliver a high-quality experience for our consumers to deliver strong operational results for the business. This role will be based in the Kettering office. WHAT YOU WILL BE DOING As a Claims Submissions Team Leader, you will: People leadership, inspiring and motivational role model, influencing the team to deliver results through strong engagement, performance excellence and customer service standards. Manage the day-to-day running of the team and floor management, using a balanced approach to setting the priorities of tasks. Responsible for all aspects of the team s performance and well-being. Ensuring homeworkers continually feel valued and part of a team. Full end-to-end employee cycle. Be results-driven, monitor KPI performance, ensuring this is in line with the commercial needs of the business. To understand and explain the quantitative targets, qualitative measures, and operational impacts to performance. Responsible for communicating performance and vision to all levels within Customer Operations Proactively develop ways to improve efficiency, quality and general performance of the team, regular reviewing of procedures and systems to identify any inefficiencies. Be brave to make quick decisions to resolve. Be an ambassador for quality, working with our coaches, ensuring quality assessment is accurate to achieve regulatory and legal requirements, as well as maximising opportunities. Create an environment that engages high-performing individuals to excel, whilst maintaining an environment which supports the spirit of teamwork, open and honest communication and the sharing of ideas and best practice. Proactively establish and nurture relationships with key stakeholders both within and outside of the Claims Submission Team to ensure that activities and performance of the team are in line with the needs of the business. SKILLS AND EXPERIENCE REQUIRED To be successful in this role you will need to: Have experience and an understanding of personal injury and the sector. Be a people leader able to demonstrate the ability to develop and motivate others to perform and exceed expectations. Work autonomously, taking high levels of ownership with a solution-focused approach. Have excellent written and verbal communication skills. Understand, analyse, and effect change utilising MI. Be experienced in managing change and introducing new ways of working in a team. Be able to work interdepartmentally, managing stakeholder relationships constructively; and Thrive and operate in a fast-paced organisation. PERSONAL ATTRIBUTES Curious to challenge the status quo. Unified in working together for the same goals and vision. Driven to achieve, succeed and progress. Passionate about our customers, our business and personal performance WHAT WE CAN OFFER YOU A competitive salary Monthly performance-related bonus Annual leave: 25 days Pension: (3% contributory) Healthcare scheme: claim up to £1,000 back with Simply Health Death in service: cover of 3 x salary Perks at Work: exclusive member discounts across a range of goods and services Community Day on us: volunteer in your community for one day each year Development Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us. No weekend working - we are open Monday to Friday between the hours of 8am 8pm We achieved 81% in our 2025 employee engagement survey, and our colleagues use words like fun, down to earth, supportive and caring to describe our fantastic culture. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work. But don t just take our word for it, come and find out for yourself! At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work. Please note this is a full-time role of 37.5 hours per week. (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) and based onsite at our office in Kettering. REF-(Apply online only)
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Manchester or Surrey. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. Please note that the Manchester team travels to Surrey for a week- once in two months to collaborate and work together. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Mar 11, 2026
Full time
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Manchester or Surrey. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. Please note that the Manchester team travels to Surrey for a week- once in two months to collaborate and work together. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
The successful candidate will become an integral member of a small team and responsible for various team tasks that need to be kept up to date each day. The main area of importance in this role is accuracy in data processing and a good telephone manner to deal with either incoming or outgoing telephone calls. Your duties may include (but are not limited to): Learning our own case management system Tak click apply for full job details
Mar 11, 2026
Full time
The successful candidate will become an integral member of a small team and responsible for various team tasks that need to be kept up to date each day. The main area of importance in this role is accuracy in data processing and a good telephone manner to deal with either incoming or outgoing telephone calls. Your duties may include (but are not limited to): Learning our own case management system Tak click apply for full job details
Commercial Broking Executive upto £65,000 + Car Allowance + Annual Bonus Surrey / Hybrid The role: Pavilion Recruitment are partnering with a well-established, well known UK national insurance broker in the hiring of a Commercial Account Executive. This role offers the opportunity to inherit a portfolio of £250k-£300k income (50-70 clients), supported by experienced Account Handlers. The clients are primarily SME to Mid-Market businesses (£5m+ turnover) across London and the South East. The portfolio spans sectors including Property Owners, Manufacturing, Engineering, Retail, Hospitality and Leisure, with premiums typically ranging from £5,000 - £50,000 GWP. You will manage client relationships, lead renewal strategy and conduct regular client meetings, while identifying opportunities for organic growth. As an Account Executive you will be focused on maintaining strong retention while achieving steady growth and thereafter idenityfing new business opportunities. Experience: Candidates should ideally have 3+ years' experience as a Commercial Account Executive, although strong Senior Account Handlers with client-facing experience will also be considered. Personality and relationship-building skills are key, with the ability to act as a trusted business advisor to clients.
Mar 11, 2026
Full time
Commercial Broking Executive upto £65,000 + Car Allowance + Annual Bonus Surrey / Hybrid The role: Pavilion Recruitment are partnering with a well-established, well known UK national insurance broker in the hiring of a Commercial Account Executive. This role offers the opportunity to inherit a portfolio of £250k-£300k income (50-70 clients), supported by experienced Account Handlers. The clients are primarily SME to Mid-Market businesses (£5m+ turnover) across London and the South East. The portfolio spans sectors including Property Owners, Manufacturing, Engineering, Retail, Hospitality and Leisure, with premiums typically ranging from £5,000 - £50,000 GWP. You will manage client relationships, lead renewal strategy and conduct regular client meetings, while identifying opportunities for organic growth. As an Account Executive you will be focused on maintaining strong retention while achieving steady growth and thereafter idenityfing new business opportunities. Experience: Candidates should ideally have 3+ years' experience as a Commercial Account Executive, although strong Senior Account Handlers with client-facing experience will also be considered. Personality and relationship-building skills are key, with the ability to act as a trusted business advisor to clients.
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Surrey or Manchester. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Mar 11, 2026
Full time
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Surrey or Manchester. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Job Title: Customer Service Total Loss Claims Handler Location: Liverpool Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays The Total Loss department is a fast-paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner. What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlement Complete thorough indemnity investigations out on all cases Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder Ensure that all validated claims are processed within the agreed SLA s Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and provide chronological notes for the customer Provide affective communication to the policyholder of all claims decision and progression of insurance claims Maintain affective diary management to reduce settlement time Expertly assess policy indemnity What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Motivated self-starter Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organizational and prioritization skills with a strong attention to detail The Ability to deal with challenging customers and third-party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honoring those who serve Armed Forces Defense employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Case Handler, Customer Claims Handler, Insurance Claims Advisor, Claims Assistant may all be considered.
Mar 11, 2026
Full time
Job Title: Customer Service Total Loss Claims Handler Location: Liverpool Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays The Total Loss department is a fast-paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner. What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlement Complete thorough indemnity investigations out on all cases Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder Ensure that all validated claims are processed within the agreed SLA s Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and provide chronological notes for the customer Provide affective communication to the policyholder of all claims decision and progression of insurance claims Maintain affective diary management to reduce settlement time Expertly assess policy indemnity What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Motivated self-starter Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organizational and prioritization skills with a strong attention to detail The Ability to deal with challenging customers and third-party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honoring those who serve Armed Forces Defense employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Case Handler, Customer Claims Handler, Insurance Claims Advisor, Claims Assistant may all be considered.
Do you have at least 2 years commercial insurance broking/sales experience? Are you sales focused and looking for the next step in your career or perhaps you are looking for a change of scenery and fancy joining a smaller independent Broker where your hard work is truly rewarded and appreciated? If you can answer yes to these, then we have the perfect opportunity for you to take an exciting step in your insurance career with a truly independent broker who offer a leading commission structure and full study support to achieve your Dip CII. Built on meritocracy, our clients unique company culture rewards self-starters who want to earn some excellent bonuses for their hard work. The role they have available offers someone the chance to deal with SME to mid market type clients, with premiums ranging from £500-50k, dealing with businesses with turnovers from £1-10million. They have extensive data sets for you to work with (near on 45,000 contacts) which are all locally based, as well as potential 300 renewals clients a month (which includes some current clients, lapsed clients and previously quoted clients) so that you can hit the ground running and start producing income from day 1 here. They have an ethos of visiting every client here, and looking after them! They would be interested in talking to you if you are a sales focused Account Handler looking for a step up into a more client facing role, you are currently working for a big corporate and want to move to a smaller independent broker, as well as someone already doing a similar role if you are looking for a change to a business that will reward you will a fantastic commission structure. Target here is £4k income per month, and once above this, they offer from 25-50% commission on all income generated on a sliding scale and based on month to month figures, so no target deficits here! They can offer you a fantastic team environment within a business that are growing year on year and in tern can offer you some excellent career prospects with every member of the team supported to reach Dip level. You'll need to have a solid grounding in commercial insurance with exposure to the main commercial insurance products including Property, Liability, PI, and combined & packaged solutions and you will also be able to communicate clearly and effectively with stakeholders at all levels. They offer a starting basic salary of between £27-35k, plus benefits package which includes 20 days Holiday, plus Christmas off (half day Christmas Eve then back on the 2nd Jan), Pension and Group PA, and a culture built around developing it's staff and you will also be offered full support for professional qualifications. Office hours are Monday to Friday 9am to 5pm. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.
Mar 11, 2026
Full time
Do you have at least 2 years commercial insurance broking/sales experience? Are you sales focused and looking for the next step in your career or perhaps you are looking for a change of scenery and fancy joining a smaller independent Broker where your hard work is truly rewarded and appreciated? If you can answer yes to these, then we have the perfect opportunity for you to take an exciting step in your insurance career with a truly independent broker who offer a leading commission structure and full study support to achieve your Dip CII. Built on meritocracy, our clients unique company culture rewards self-starters who want to earn some excellent bonuses for their hard work. The role they have available offers someone the chance to deal with SME to mid market type clients, with premiums ranging from £500-50k, dealing with businesses with turnovers from £1-10million. They have extensive data sets for you to work with (near on 45,000 contacts) which are all locally based, as well as potential 300 renewals clients a month (which includes some current clients, lapsed clients and previously quoted clients) so that you can hit the ground running and start producing income from day 1 here. They have an ethos of visiting every client here, and looking after them! They would be interested in talking to you if you are a sales focused Account Handler looking for a step up into a more client facing role, you are currently working for a big corporate and want to move to a smaller independent broker, as well as someone already doing a similar role if you are looking for a change to a business that will reward you will a fantastic commission structure. Target here is £4k income per month, and once above this, they offer from 25-50% commission on all income generated on a sliding scale and based on month to month figures, so no target deficits here! They can offer you a fantastic team environment within a business that are growing year on year and in tern can offer you some excellent career prospects with every member of the team supported to reach Dip level. You'll need to have a solid grounding in commercial insurance with exposure to the main commercial insurance products including Property, Liability, PI, and combined & packaged solutions and you will also be able to communicate clearly and effectively with stakeholders at all levels. They offer a starting basic salary of between £27-35k, plus benefits package which includes 20 days Holiday, plus Christmas off (half day Christmas Eve then back on the 2nd Jan), Pension and Group PA, and a culture built around developing it's staff and you will also be offered full support for professional qualifications. Office hours are Monday to Friday 9am to 5pm. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.
Are you ready to step up into a client-facing role, inherit a loyal and well-maintained client book, and work with some of the most respected people in the broking profession? This is an exciting opportunity for a commercial insurance professional - perhaps an experienced Account Handler ready for that first Account Executive role to take ownership of a significant book of long-standing clients. These businesses span cross-class commercial risks and are located across Devon and along the M5 corridor. What Makes This Role Stand Out? You won't be starting from scratch - this is not a cold-start sales job. The book is well-cared-for, stable, and growing, not under threat from a departing Exec or competitor. It's a launchpad - ideal for someone ready to move into an Exec role, who wants to build deep client relationships and not just chase leads. There's serious growth potential - you'll also have access to a wide network of introducer relationships and affinity partnerships, giving you a steady flow of new opportunities to expand the book and make your mark. What We're Looking For: A confident, commercially minded insurance professional with cross-class commercial knowledge. Someone with a full UK driving licence and a willingness to get out and meet clients. A passion for client service, backed by a genuine interest in understanding clients' businesses. Drive and aspiration to build something long-term, not just maintain the status quo. You'll be joining a progressive, people-first brokerage with strong momentum in the market. They are growing rapidly and have built a reputation for delivering exceptional client service, forward-thinking advice, and cultivating a team culture where people genuinely enjoy what they do. What's On Offer? Market-leading salary (tailored to your experience). Outstanding bonus scheme for growth and retention. 30 days holiday. Generous employee benefits package. True hybrid working model. Health and well-being programme that supports your work-life balance. If the above sounds of interest, please reach out for a confidential conversation. Contact: Stephen MallabandReference: SM/94494 Candidate Care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.
Mar 11, 2026
Full time
Are you ready to step up into a client-facing role, inherit a loyal and well-maintained client book, and work with some of the most respected people in the broking profession? This is an exciting opportunity for a commercial insurance professional - perhaps an experienced Account Handler ready for that first Account Executive role to take ownership of a significant book of long-standing clients. These businesses span cross-class commercial risks and are located across Devon and along the M5 corridor. What Makes This Role Stand Out? You won't be starting from scratch - this is not a cold-start sales job. The book is well-cared-for, stable, and growing, not under threat from a departing Exec or competitor. It's a launchpad - ideal for someone ready to move into an Exec role, who wants to build deep client relationships and not just chase leads. There's serious growth potential - you'll also have access to a wide network of introducer relationships and affinity partnerships, giving you a steady flow of new opportunities to expand the book and make your mark. What We're Looking For: A confident, commercially minded insurance professional with cross-class commercial knowledge. Someone with a full UK driving licence and a willingness to get out and meet clients. A passion for client service, backed by a genuine interest in understanding clients' businesses. Drive and aspiration to build something long-term, not just maintain the status quo. You'll be joining a progressive, people-first brokerage with strong momentum in the market. They are growing rapidly and have built a reputation for delivering exceptional client service, forward-thinking advice, and cultivating a team culture where people genuinely enjoy what they do. What's On Offer? Market-leading salary (tailored to your experience). Outstanding bonus scheme for growth and retention. 30 days holiday. Generous employee benefits package. True hybrid working model. Health and well-being programme that supports your work-life balance. If the above sounds of interest, please reach out for a confidential conversation. Contact: Stephen MallabandReference: SM/94494 Candidate Care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.
Are you ready to step up into a client-facing role, inherit a loyal and well-maintained client book, and work with some of the most respected people in the broking profession? This is an exciting opportunity for a commercial insurance professional either someone who has experience as an Account Executive, or perhaps an experienced Account Handler ready for that first Account Executive role - to take ownership of a significant book of long-standing clients. These businesses span cross-class commercial risks and are located across the Midlands region. What makes this role stand out? You won't be starting from scratch - this is not a cold-start sales job. The book is well-cared-for, stable, and growing, not under threat from a departing Exec. It's a launchpad - ideal for someone ready to move into an Exec role, who wants to build deep client relationships and not just chase leads. There's serious growth potential - you'll also have access to a wide network of introducer relationships and affinity partnerships, giving you a steady flow of new opportunities to expand the book and make your mark. What we're looking for: A confident, commercially minded insurance professional with cross-class commercial knowledge Someone with a full UK driving licence and a willingness to get out and meet clients A passion for client service, backed by a genuine interest in understanding clients' businesses Drive and aspiration to build something long-term, not just maintain the status quo You'll be joining a progressive, people-first brokerage with strong momentum in the market. We're growing - rapidly - and have built a reputation for delivering exceptional client service, forward-thinking advice, and cultivating a team culture where people genuinely enjoy what they do. What's on offer? Market-leading salary (tailored to your experience) Outstanding bonus scheme for growth and retention Generous employee benefits package True hybrid working model Health and well-being programme that supports your work-life balance If the above sounds of interest, please reach out for a confidential conversation. Contact: Stephen Mallaband Reference: SM/94494 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.
Mar 11, 2026
Full time
Are you ready to step up into a client-facing role, inherit a loyal and well-maintained client book, and work with some of the most respected people in the broking profession? This is an exciting opportunity for a commercial insurance professional either someone who has experience as an Account Executive, or perhaps an experienced Account Handler ready for that first Account Executive role - to take ownership of a significant book of long-standing clients. These businesses span cross-class commercial risks and are located across the Midlands region. What makes this role stand out? You won't be starting from scratch - this is not a cold-start sales job. The book is well-cared-for, stable, and growing, not under threat from a departing Exec. It's a launchpad - ideal for someone ready to move into an Exec role, who wants to build deep client relationships and not just chase leads. There's serious growth potential - you'll also have access to a wide network of introducer relationships and affinity partnerships, giving you a steady flow of new opportunities to expand the book and make your mark. What we're looking for: A confident, commercially minded insurance professional with cross-class commercial knowledge Someone with a full UK driving licence and a willingness to get out and meet clients A passion for client service, backed by a genuine interest in understanding clients' businesses Drive and aspiration to build something long-term, not just maintain the status quo You'll be joining a progressive, people-first brokerage with strong momentum in the market. We're growing - rapidly - and have built a reputation for delivering exceptional client service, forward-thinking advice, and cultivating a team culture where people genuinely enjoy what they do. What's on offer? Market-leading salary (tailored to your experience) Outstanding bonus scheme for growth and retention Generous employee benefits package True hybrid working model Health and well-being programme that supports your work-life balance If the above sounds of interest, please reach out for a confidential conversation. Contact: Stephen Mallaband Reference: SM/94494 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.
Commercial Account Handler Location: SurreySalary: Circa £45k, Dependent on experienceEmployment Type: Full Time, Permanent The Opportunity A respected and growing independent brokerage is seeking an experienced Commercial Account Handler to join its established team. This role is suited to a technically strong handler with 5-10 years' commercial broking experience, comfortable managing mid-market clients and complex risks. Construction sector exposure would be advantageous, although strong cross-class commercial knowledge will also be considered. You will work closely with Account Executives to deliver high-quality servicing, maintain strong insurer relationships, and support client retention and growth. What You'll Be Doing Manage a portfolio of commercial clients with premiums typically ranging from £25,000 to £250,000 Handle renewals, mid-term adjustments and day-to-day servicing Obtain and negotiate quotations with insurers Provide clear, compliant and technically sound insurance advice Liaise with clients, insurers and internal teams to ensure efficient placement and servicing Maintain accurate documentation and ensure FCA compliance What We're Looking For 5-10 years' experience in a Commercial Account Handler (or equivalent broking) role Experience handling risks with premiums between £25k-£250k Strong cross-class commercial knowledge (Property, Liability, Motor, etc.) Construction insurance experience preferred but not essential Confident communicator with strong negotiation skills Organised, detail-focused and capable of managing a busy portfolio Good understanding of FCA and compliance requirements Professional qualifications (CII) or progress toward them would be advantageous. What's on Offer Competitive salary reflective of experience Supportive and collaborative working environment Career progression opportunities within a stable brokerage Professional development support Contact Expert: Fatima Hammond, Consultant - London Market & South on or Email:
Mar 11, 2026
Full time
Commercial Account Handler Location: SurreySalary: Circa £45k, Dependent on experienceEmployment Type: Full Time, Permanent The Opportunity A respected and growing independent brokerage is seeking an experienced Commercial Account Handler to join its established team. This role is suited to a technically strong handler with 5-10 years' commercial broking experience, comfortable managing mid-market clients and complex risks. Construction sector exposure would be advantageous, although strong cross-class commercial knowledge will also be considered. You will work closely with Account Executives to deliver high-quality servicing, maintain strong insurer relationships, and support client retention and growth. What You'll Be Doing Manage a portfolio of commercial clients with premiums typically ranging from £25,000 to £250,000 Handle renewals, mid-term adjustments and day-to-day servicing Obtain and negotiate quotations with insurers Provide clear, compliant and technically sound insurance advice Liaise with clients, insurers and internal teams to ensure efficient placement and servicing Maintain accurate documentation and ensure FCA compliance What We're Looking For 5-10 years' experience in a Commercial Account Handler (or equivalent broking) role Experience handling risks with premiums between £25k-£250k Strong cross-class commercial knowledge (Property, Liability, Motor, etc.) Construction insurance experience preferred but not essential Confident communicator with strong negotiation skills Organised, detail-focused and capable of managing a busy portfolio Good understanding of FCA and compliance requirements Professional qualifications (CII) or progress toward them would be advantageous. What's on Offer Competitive salary reflective of experience Supportive and collaborative working environment Career progression opportunities within a stable brokerage Professional development support Contact Expert: Fatima Hammond, Consultant - London Market & South on or Email:
On behalf of our client, an international manufacturer of wind turbine blades, we are looking for logistics operators to be based at Alexandra Dock in Hull. This is a contract position. Role: Port Operator Location: Hull Start Date: ASAP Duration: End October 2027 Approx 15.59 P/hr PAYE; 14 days on 14 Days Off; 12 hour shifts Role Overview Your daily duties will involve supporting port operations at the Port of Hull, primarily assisting with the use and coordination of plant and machinery including Forklifts, Tugs, Scissor Lifts, and Telehandlers. You will also support the transportation of wind turbine generator components, providing spotting and traffic management to ensure safe and efficient movement within the port. Candidates must hold a valid driving licence, demonstrate strong communication skills, and maintain high levels of integrity. The role requires someone who can work effectively as part of a team in a professional operational environment. Maintain high standards of health, safety, and operational compliance. Work collaboratively with operational teams and supervisors to ensure smooth logistics and site operations We would like to speak to candidates with experience of this type of working environment. Anyone with a background of working in a port and who has tickets / licenses allowing them to drive logistics machinery would be of particular interest. This is a physically demanding role and candidates should be prepared for this. Please send CV if you wish to apply and a member of the team will be in touch Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Mar 11, 2026
Contractor
On behalf of our client, an international manufacturer of wind turbine blades, we are looking for logistics operators to be based at Alexandra Dock in Hull. This is a contract position. Role: Port Operator Location: Hull Start Date: ASAP Duration: End October 2027 Approx 15.59 P/hr PAYE; 14 days on 14 Days Off; 12 hour shifts Role Overview Your daily duties will involve supporting port operations at the Port of Hull, primarily assisting with the use and coordination of plant and machinery including Forklifts, Tugs, Scissor Lifts, and Telehandlers. You will also support the transportation of wind turbine generator components, providing spotting and traffic management to ensure safe and efficient movement within the port. Candidates must hold a valid driving licence, demonstrate strong communication skills, and maintain high levels of integrity. The role requires someone who can work effectively as part of a team in a professional operational environment. Maintain high standards of health, safety, and operational compliance. Work collaboratively with operational teams and supervisors to ensure smooth logistics and site operations We would like to speak to candidates with experience of this type of working environment. Anyone with a background of working in a port and who has tickets / licenses allowing them to drive logistics machinery would be of particular interest. This is a physically demanding role and candidates should be prepared for this. Please send CV if you wish to apply and a member of the team will be in touch Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role? Do you want to join a business which will invest in you from day one provide the best training and progression plan? Would you like to join a fun and vibrant team? Then please apply now we are looking for a Call Handler! Client Details Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role? Do you want to join a business which will invest in you from day one provide the best training and progression plan? Would you like to join a fun and vibrant team? Then please apply now we are looking for a Call Handler! Description As a Call Handler you will be working within the remortgage department assisting clients with their transaction. You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance. The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system. There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process. If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you! Profile Previous customer service experience this could be from a range of backgrounds such as retail and hospitality A confident telephone manner with excellent communication skills Able to work in a fast paced environment and the ability to prioritise a high volume caseload Passionate about helping and supporting customers Good attention to detail and organisation An excellent team player Job Offer Salary of 24000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Hull+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview
Mar 11, 2026
Full time
Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role? Do you want to join a business which will invest in you from day one provide the best training and progression plan? Would you like to join a fun and vibrant team? Then please apply now we are looking for a Call Handler! Client Details Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role? Do you want to join a business which will invest in you from day one provide the best training and progression plan? Would you like to join a fun and vibrant team? Then please apply now we are looking for a Call Handler! Description As a Call Handler you will be working within the remortgage department assisting clients with their transaction. You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance. The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system. There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process. If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you! Profile Previous customer service experience this could be from a range of backgrounds such as retail and hospitality A confident telephone manner with excellent communication skills Able to work in a fast paced environment and the ability to prioritise a high volume caseload Passionate about helping and supporting customers Good attention to detail and organisation An excellent team player Job Offer Salary of 24000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Hull+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview
Your role: An industry leading insurance broker who are seeking an experienced Commercial Account Executive to join their thriving team. This role will be a perfect fit for someone that is excellent at obtaining and maintaining durable relationships and helping clients find the right Insurance products to fit their needs. You'll have full support with administration and reports from our Account Handlers, meaning Account Executives are free to focus on working with clients face to face, on the phone or via video calls. What you'll be doing: Fostering client relationships resulting in the right insurance products to suit their needs Networking and prospecting to develop your portfolio of clients Working with premiums between £20,000 - £50,000 (on average) Offer clients solutions from a diverse range of brands and wide breadth of products We're looking for: Experience within a similar role is essential Relevant qualifications (such as CII are advantageous) Ability to demonstrate an entrepreneurial spirit to enable growth Engaging, collaborative and resilient Benefits: Bonus scheme designed to reward growth of your own book Dedicated Account Handlers and Placement Brokers to assist you with your day-to day role 26 days' annual leave (plus bank holidays) Car allowance Potential to study CII qualifications Salary up to £60,000 (Depending on skills and experience) For more information, contact: Dan Falcini
Mar 11, 2026
Full time
Your role: An industry leading insurance broker who are seeking an experienced Commercial Account Executive to join their thriving team. This role will be a perfect fit for someone that is excellent at obtaining and maintaining durable relationships and helping clients find the right Insurance products to fit their needs. You'll have full support with administration and reports from our Account Handlers, meaning Account Executives are free to focus on working with clients face to face, on the phone or via video calls. What you'll be doing: Fostering client relationships resulting in the right insurance products to suit their needs Networking and prospecting to develop your portfolio of clients Working with premiums between £20,000 - £50,000 (on average) Offer clients solutions from a diverse range of brands and wide breadth of products We're looking for: Experience within a similar role is essential Relevant qualifications (such as CII are advantageous) Ability to demonstrate an entrepreneurial spirit to enable growth Engaging, collaborative and resilient Benefits: Bonus scheme designed to reward growth of your own book Dedicated Account Handlers and Placement Brokers to assist you with your day-to day role 26 days' annual leave (plus bank holidays) Car allowance Potential to study CII qualifications Salary up to £60,000 (Depending on skills and experience) For more information, contact: Dan Falcini
An experienced Senior Commercial Account Handler is required by a growing major Insurance Broker to deal with its large Corporate Clients. You will work alongside the Client Executives on an established and varied portfolio of large Corporate clients across a large number of sectors within the UK, and you will have lots of exciting opportunities to grow existing client relationships. The role enables you to have more time with clients and to be able to focus on technical excellence. Your clients will typically require bespoke Insurance programmes and associated risk management and risk transfer services. Working with these major Clients will mean that you will be in London two or three times each week. To be successful in this Senior Commercial Account Handler role you will demonstrate: Good all round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and Insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Handle the day-to-day service provided to clients, ensuring the highest level of service, whilst supporting them with technical advice on their cover. Liaise with the Client Management team to fully understand the client's business and insurance requirements. Attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on Insurer surveys. Identify potential improvements in client risk and Insurance programme design and make recommendations. Negotiate renewal terms, mid-term adjustments and cover extensions - fully support the Broking function to achieve optimum solution for the client. Preparation of comprehensive marketing presentations, including preparing cover comparisons. Build and develop effective working relationships with Insurers. Provide on-going communication with the client following queries/alterations.
Mar 11, 2026
Full time
An experienced Senior Commercial Account Handler is required by a growing major Insurance Broker to deal with its large Corporate Clients. You will work alongside the Client Executives on an established and varied portfolio of large Corporate clients across a large number of sectors within the UK, and you will have lots of exciting opportunities to grow existing client relationships. The role enables you to have more time with clients and to be able to focus on technical excellence. Your clients will typically require bespoke Insurance programmes and associated risk management and risk transfer services. Working with these major Clients will mean that you will be in London two or three times each week. To be successful in this Senior Commercial Account Handler role you will demonstrate: Good all round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and Insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Handle the day-to-day service provided to clients, ensuring the highest level of service, whilst supporting them with technical advice on their cover. Liaise with the Client Management team to fully understand the client's business and insurance requirements. Attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on Insurer surveys. Identify potential improvements in client risk and Insurance programme design and make recommendations. Negotiate renewal terms, mid-term adjustments and cover extensions - fully support the Broking function to achieve optimum solution for the client. Preparation of comprehensive marketing presentations, including preparing cover comparisons. Build and develop effective working relationships with Insurers. Provide on-going communication with the client following queries/alterations.
An experienced Senior Commercial Account Handler is required by a growing major Insurance Broker to deal with its large Corporate Clients. You will work alongside the Client Executives on an established and varied portfolio of large Corporate clients across a large number of sectors within the UK, and you will have lots of exciting opportunities to grow existing client relationships. The role enables you to have more time with clients and to be able to focus on technical excellence. Your clients will typically require bespoke Insurance programmes and associated risk management and risk transfer services. Working with these major Clients will mean that you will be in London two or three times each week. To be successful in this Senior Commercial Account Handler role you will demonstrate: Good all round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and Insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Handle the day-to-day service provided to clients, ensuring the highest level of service, whilst supporting them with technical advice on their cover. Liaise with the Client Management team to fully understand the client's business and insurance requirements. Attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on Insurer surveys. Identify potential improvements in client risk and Insurance programme design and make recommendations. Negotiate renewal terms, mid-term adjustments and cover extensions - fully support the Broking function to achieve optimum solution for the client. Preparation of comprehensive marketing presentations, including preparing cover comparisons. Build and develop effective working relationships with Insurers. Provide on-going communication with the client following queries/alterations.
Mar 11, 2026
Full time
An experienced Senior Commercial Account Handler is required by a growing major Insurance Broker to deal with its large Corporate Clients. You will work alongside the Client Executives on an established and varied portfolio of large Corporate clients across a large number of sectors within the UK, and you will have lots of exciting opportunities to grow existing client relationships. The role enables you to have more time with clients and to be able to focus on technical excellence. Your clients will typically require bespoke Insurance programmes and associated risk management and risk transfer services. Working with these major Clients will mean that you will be in London two or three times each week. To be successful in this Senior Commercial Account Handler role you will demonstrate: Good all round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and Insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Handle the day-to-day service provided to clients, ensuring the highest level of service, whilst supporting them with technical advice on their cover. Liaise with the Client Management team to fully understand the client's business and insurance requirements. Attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on Insurer surveys. Identify potential improvements in client risk and Insurance programme design and make recommendations. Negotiate renewal terms, mid-term adjustments and cover extensions - fully support the Broking function to achieve optimum solution for the client. Preparation of comprehensive marketing presentations, including preparing cover comparisons. Build and develop effective working relationships with Insurers. Provide on-going communication with the client following queries/alterations.
Casualty Claims Handler Annual Salary: To be discussed Location: Chelmsford, Essex Job Type: Hybrid We are seeking a Casualty Claims Handler to join our dynamic team in Chelmsford. This role involves the desktop handling of UK and European Casualty Real Estate Claims, focusing primarily on Public Liability-covering injury and third-party property damage. This position reports to the Operations & Client Relationship Manager - Casualty and offers a hybrid working model. Day-to-day of the role: Desktop technical handling of UK and European Real Estate Casualty Claims. Serve as a technical referral point when needed. Manage multiple accounts within the department, including attending client meetings, presentations, and technical training sessions. Handle incoming and outgoing communications such as emails, telephone calls, video calls, and correspondence to progress claims and resolve queries. Control the lifecycle of the files to drive diary management and proactive handling. Liaise with insured, insurers, brokers, and other stakeholders to ensure optimum customer service and become a point of contact for interested parties. Collaborate with both our UK and European Casualty Adjusters and Account Management Teams. Ensure time reporting and billing compliance with internal standards processing and systems. Capture data and produce MI for clients as well as for internal use, including performance measurement and data integrity reports. Uphold company standards in relation to all technical and operational policies and procedures, including data protection and information security. Manage accounts and handle invoicing. Required Skills & Qualifications: Minimum 5 years' experience handling a caseload of Casualty Claims, with essential experience in Public Liability (both Injury and third-party property damage). Experience with UK claims and familiarity with relevant protocols such as the low value claims portal. Comfortable with desktop investigations into casualty claims to establish policy coverage, reserves, and legal liability. Ability to manage a significant caseload of claims and produce reports and formal advice for clients. Self-motivated with a keen attention to detail and a desire for technical progression. Experience in managing client accounts/schemes and meeting targets related to SLAs, hours charged, and fee income. Ability to work independently and collaboratively within a team. Knowledge of European languages (Spanish, French, German, Italian) is advantageous but not essential. Desirable to hold or be working towards a professional claims qualification. Benefits: Competitive salary. Hybrid working model. Opportunities for professional development and progression. Supportive team environment.
Mar 11, 2026
Full time
Casualty Claims Handler Annual Salary: To be discussed Location: Chelmsford, Essex Job Type: Hybrid We are seeking a Casualty Claims Handler to join our dynamic team in Chelmsford. This role involves the desktop handling of UK and European Casualty Real Estate Claims, focusing primarily on Public Liability-covering injury and third-party property damage. This position reports to the Operations & Client Relationship Manager - Casualty and offers a hybrid working model. Day-to-day of the role: Desktop technical handling of UK and European Real Estate Casualty Claims. Serve as a technical referral point when needed. Manage multiple accounts within the department, including attending client meetings, presentations, and technical training sessions. Handle incoming and outgoing communications such as emails, telephone calls, video calls, and correspondence to progress claims and resolve queries. Control the lifecycle of the files to drive diary management and proactive handling. Liaise with insured, insurers, brokers, and other stakeholders to ensure optimum customer service and become a point of contact for interested parties. Collaborate with both our UK and European Casualty Adjusters and Account Management Teams. Ensure time reporting and billing compliance with internal standards processing and systems. Capture data and produce MI for clients as well as for internal use, including performance measurement and data integrity reports. Uphold company standards in relation to all technical and operational policies and procedures, including data protection and information security. Manage accounts and handle invoicing. Required Skills & Qualifications: Minimum 5 years' experience handling a caseload of Casualty Claims, with essential experience in Public Liability (both Injury and third-party property damage). Experience with UK claims and familiarity with relevant protocols such as the low value claims portal. Comfortable with desktop investigations into casualty claims to establish policy coverage, reserves, and legal liability. Ability to manage a significant caseload of claims and produce reports and formal advice for clients. Self-motivated with a keen attention to detail and a desire for technical progression. Experience in managing client accounts/schemes and meeting targets related to SLAs, hours charged, and fee income. Ability to work independently and collaboratively within a team. Knowledge of European languages (Spanish, French, German, Italian) is advantageous but not essential. Desirable to hold or be working towards a professional claims qualification. Benefits: Competitive salary. Hybrid working model. Opportunities for professional development and progression. Supportive team environment.
Our client is an independent and fast growing professional services PR/communications agency based in a buzzy and media rich London district. They have an opportunity for a stellar Senior Account Executive/Account Manager to join their team. The agency is fast paced and the client base is intellectually challenging and they need someone to come in as a senior player in the team. You will have experience in law/professional services in an agency setting and have fantastic media relations skills as well as social media skills and have absolutely top notch academics. You will already be a confident and capable client handler and you will be given a portfolio of four or five clients to run and manage. You will need to be confident, capable and an empowering and inspiring team leader to get the very best out of the team you will inherit. In this role you will: Work alongside the Directors and the wider team Work on a portfolio of clients Mentor a team of junior staff Work with the in house design team and associates Build your client portfolio organically Work alongside the directors to support them on new business activities. In return you will receive a salary that reflects your experience, skills and ambitious and it's likely to be somewhere in the region of £30 - 45k. This is a vibrant, engaging agency and this mid level hire is pivotal to their continued and future success.
Mar 11, 2026
Full time
Our client is an independent and fast growing professional services PR/communications agency based in a buzzy and media rich London district. They have an opportunity for a stellar Senior Account Executive/Account Manager to join their team. The agency is fast paced and the client base is intellectually challenging and they need someone to come in as a senior player in the team. You will have experience in law/professional services in an agency setting and have fantastic media relations skills as well as social media skills and have absolutely top notch academics. You will already be a confident and capable client handler and you will be given a portfolio of four or five clients to run and manage. You will need to be confident, capable and an empowering and inspiring team leader to get the very best out of the team you will inherit. In this role you will: Work alongside the Directors and the wider team Work on a portfolio of clients Mentor a team of junior staff Work with the in house design team and associates Build your client portfolio organically Work alongside the directors to support them on new business activities. In return you will receive a salary that reflects your experience, skills and ambitious and it's likely to be somewhere in the region of £30 - 45k. This is a vibrant, engaging agency and this mid level hire is pivotal to their continued and future success.
Job title: Construction Account Handler Salary: £35,000 - £45,000 Location: Essex. Hybrid - (3 days per week in office) PURPOSE OF ROLE To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment. RESPONSIBILITIES Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals. Process new business, mid-term adjustments, cancellations, and endorsements efficiently. Maintain accurate client records and documentation using the Acturis system. Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover. Support risk management advice and ensure compliance with regulatory requirements. Contribute to client retention through proactive service and relationship management. Assist with claims notifications and coordination where required. DAY-TO-DAY Reviewing and updating client policies on Acturis. Responding to client emails and calls regarding coverage, premiums, or alterations. Preparing renewal submissions and negotiating terms with insurers. Handling administrative tasks such as document preparation, data entry, and filing. Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes. EXPERIENCE Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience. Strong client management background with a focus on administrative processing and service delivery. Knowledge of the construction/commercial sector and associated risks (essential). Experience using the Acturis insurance broking system (highly desirable). Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers' liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks. SKILLS Excellent organisational and administrative skills with high attention to detail. Strong communication and interpersonal abilities for client-facing interactions. Proficient in Microsoft Office and insurance systems (Acturis experience preferred). Ability to prioritise workload in a busy environment. Proactive, customer-focused mindset with problem-solving capabilities. Knowledge of FCA regulatory standards and insurance principles. If you have the relevant experience or know someone that does, please contact Glenn Youens on or email
Mar 11, 2026
Full time
Job title: Construction Account Handler Salary: £35,000 - £45,000 Location: Essex. Hybrid - (3 days per week in office) PURPOSE OF ROLE To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment. RESPONSIBILITIES Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals. Process new business, mid-term adjustments, cancellations, and endorsements efficiently. Maintain accurate client records and documentation using the Acturis system. Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover. Support risk management advice and ensure compliance with regulatory requirements. Contribute to client retention through proactive service and relationship management. Assist with claims notifications and coordination where required. DAY-TO-DAY Reviewing and updating client policies on Acturis. Responding to client emails and calls regarding coverage, premiums, or alterations. Preparing renewal submissions and negotiating terms with insurers. Handling administrative tasks such as document preparation, data entry, and filing. Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes. EXPERIENCE Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience. Strong client management background with a focus on administrative processing and service delivery. Knowledge of the construction/commercial sector and associated risks (essential). Experience using the Acturis insurance broking system (highly desirable). Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers' liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks. SKILLS Excellent organisational and administrative skills with high attention to detail. Strong communication and interpersonal abilities for client-facing interactions. Proficient in Microsoft Office and insurance systems (Acturis experience preferred). Ability to prioritise workload in a busy environment. Proactive, customer-focused mindset with problem-solving capabilities. Knowledge of FCA regulatory standards and insurance principles. If you have the relevant experience or know someone that does, please contact Glenn Youens on or email
Do currently work in Construction? Are you a Telehandler currently looking for work? Do you hold a valid CPCS/NPORS CSCS card? If the answers are yes, we have roles opening with a reputable Construction company in the Bordon area. Role: Telehandler Location: Bordon Contract type: Temporary (Full time) Start date: TBC Duration: 6 months Fawkes & Reece contact: Lewis Jones ( Brighton office) The company: A
Mar 11, 2026
Full time
Do currently work in Construction? Are you a Telehandler currently looking for work? Do you hold a valid CPCS/NPORS CSCS card? If the answers are yes, we have roles opening with a reputable Construction company in the Bordon area. Role: Telehandler Location: Bordon Contract type: Temporary (Full time) Start date: TBC Duration: 6 months Fawkes & Reece contact: Lewis Jones ( Brighton office) The company: A
The role of an Insurance Broker is a great next step for any Senior Account Handler looking to become an Account Executive, (who doesnt fancy cold calling, cold outreach and pipeline building). If you rate your ability to talk to clients, solve their insurance and risk challenges, in a fast moving, growth focussed business, this role is worth exploring click apply for full job details
Mar 11, 2026
Full time
The role of an Insurance Broker is a great next step for any Senior Account Handler looking to become an Account Executive, (who doesnt fancy cold calling, cold outreach and pipeline building). If you rate your ability to talk to clients, solve their insurance and risk challenges, in a fast moving, growth focussed business, this role is worth exploring click apply for full job details
