Job Title: Head of Planning Location: East Midlands (Hybrid working available) Salary: Competitive + bonus + benefits Overview A growing multi site technical services organisation is seeking an experienced Head of Planning to lead its operational planning function. This senior leadership role is responsible for ensuring work sold commercially is effectively planned, delivered efficiently and handed over cleanly for billing. The role sits at the centre of the organisation, working closely with Sales, Operations and Finance to ensure smooth service delivery across a national operational network. Key Responsibilities Lead and develop the operational planning function across multiple locations Manage and support planning, scheduling and coordination teams Establish clear decision making, escalation and accountability frameworks Oversee the full planning lifecycle from order handover through to work completion Ensure efficient scheduling and utilisation of operational resources Maintain clear visibility of workload, capacity and operational constraints Balance customer responsiveness with structured planning processes Support the implementation and optimisation of a central planning system Define planning standards, processes and data governance Drive adoption and continuous improvement of planning systems and processes Ensure completed work is handed over fully ready for billing Maintain accurate job records, documentation and pricing confirmation Minimise delays between operational completion and invoice readiness Reduce billing disputes through structured planning and operational controls Monitor planning related KPIs including utilisation, backlog and work in progress Improve operational efficiency, service flow and revenue per head Act as the key interface between Planning, Operations, Sales and Finance Support operational delivery of customer commitments Act as a senior escalation point for planning related issues Skills and Experience Proven experience leading planning, scheduling or service coordination teams Experience operating within multi site or national service environments Strong organisational and analytical skills with a structured approach to operations Commercial awareness with an understanding of operational drivers of revenue and cash flow Confident using operational data and KPIs to support decision making
Mar 11, 2026
Full time
Job Title: Head of Planning Location: East Midlands (Hybrid working available) Salary: Competitive + bonus + benefits Overview A growing multi site technical services organisation is seeking an experienced Head of Planning to lead its operational planning function. This senior leadership role is responsible for ensuring work sold commercially is effectively planned, delivered efficiently and handed over cleanly for billing. The role sits at the centre of the organisation, working closely with Sales, Operations and Finance to ensure smooth service delivery across a national operational network. Key Responsibilities Lead and develop the operational planning function across multiple locations Manage and support planning, scheduling and coordination teams Establish clear decision making, escalation and accountability frameworks Oversee the full planning lifecycle from order handover through to work completion Ensure efficient scheduling and utilisation of operational resources Maintain clear visibility of workload, capacity and operational constraints Balance customer responsiveness with structured planning processes Support the implementation and optimisation of a central planning system Define planning standards, processes and data governance Drive adoption and continuous improvement of planning systems and processes Ensure completed work is handed over fully ready for billing Maintain accurate job records, documentation and pricing confirmation Minimise delays between operational completion and invoice readiness Reduce billing disputes through structured planning and operational controls Monitor planning related KPIs including utilisation, backlog and work in progress Improve operational efficiency, service flow and revenue per head Act as the key interface between Planning, Operations, Sales and Finance Support operational delivery of customer commitments Act as a senior escalation point for planning related issues Skills and Experience Proven experience leading planning, scheduling or service coordination teams Experience operating within multi site or national service environments Strong organisational and analytical skills with a structured approach to operations Commercial awareness with an understanding of operational drivers of revenue and cash flow Confident using operational data and KPIs to support decision making
Head of Business Development (Recommerce) Department: Revenue & Production Employment Type: Vollzeit Location: Overland Park, Leeds Description About the team: Our Trade team is responsible for turning inventory into revenue at pace - connecting supply with global demand and ensuring we extract maximum commercial value from every item. We operate in a fast-moving re-commerce environment where pricing, demand and buyer relationships directly impact margin. As we scale internationally, our ambition is simple: grow smarter, move faster, and win more global trade opportunities. This role sits right at the sharp end of that ambition. About the role: This is a senior, hands on commercial leadership role. As Head of Global Business Development (Recommerce), you'll own and accelerate our global trade goods growth strategy. That means expanding our international buyer network, optimising pricing and demand dynamics, shaping a best in class merchandise strategy, and removing friction across the end to end buying journey. This isn't a "maintain the status quo" role. It's about scaling intelligently and aggressively, using data, relationships and commercial instinct to unlock new revenue streams and strengthen margin performance. You'll combine strategic thinking with executional sharpness. Big picture growth plans are important - but so is delivering measurable results. Getting Started Deep drop into current buyer performance, pricing structures, logistics flows and margin data. Map global demand hotspots and identify quick win expansion opportunities. Audit cross border processes (tax, duty, compliance, fulfilment) to identify friction points. Build a 12 month commercial growth roadmap with clear, measurable milestones. Establishing Your Impact Secure and onboard new high value international buyers. Improve pricing sophistication through stronger data modelling and demand analysis. Refine merchandise mix to better align with global sell through trends. Launch validated pilots into at least one adjacent product opportunity. Driving Excellence Build scalable buyer acquisition frameworks across multiple territories. Create a clear, data backed merchandise strategy owned and understood across the business. Embed margin first thinking into trade decision making. Streamline cross border operations to create a smoother, faster buyer experience. Deliver consistent, measurable commercial growth. Key Goals & Objectives: Expand and diversify our global buyer base across priority international markets. Deliver sustained margin improvement through pricing optimisation and demand forecasting. Develop and execute a high performance merchandise strategy aligned to global demand signals. Successfully validate and launch new product categories with strong commercial cases. Improve cross border buying efficiency (logistics, tax, duty, compliance) to reduce friction and cost. Build scalable frameworks that enable future international growth. Key Responsibilities Key Responsibilities: Identify, secure and manage strategic international buyer partnerships. Analyse pricing trends, demand signals and competitor positioning to drive commercial optimisation. Develop and evolve category strategy to maximise sell through and margin. Build business cases for expansion into adjacent trade goods categories. Lead cross functional collaboration with logistics, operations and finance to improve cross border trade. Monitor global tax, VAT and customs considerations to ensure commercially sound decision making. Establish clear KPIs and performance dashboards to track buyer performance and growth impact. Negotiate confidently and commercially to maximise return on every transaction. Essential Skills & Experience: Proven track record in e commerce business development with measurable commercial growth. Experience operating across international markets with exposure to global buyer networks. Strong understanding of cross border logistics, customs, VAT and tax implications. Experience within recommerce, secondary markets, or trade goods environments. Evidence of scaling buyer networks internationally. Highly analytical, comfortable using data to shape strategy and decisions. Commercially sharp negotiator with strong stakeholder management skills. Strategic thinker who thrives in hands on, high growth environments. Accountable, delivery focused, and energised by building at pace.
Mar 11, 2026
Full time
Head of Business Development (Recommerce) Department: Revenue & Production Employment Type: Vollzeit Location: Overland Park, Leeds Description About the team: Our Trade team is responsible for turning inventory into revenue at pace - connecting supply with global demand and ensuring we extract maximum commercial value from every item. We operate in a fast-moving re-commerce environment where pricing, demand and buyer relationships directly impact margin. As we scale internationally, our ambition is simple: grow smarter, move faster, and win more global trade opportunities. This role sits right at the sharp end of that ambition. About the role: This is a senior, hands on commercial leadership role. As Head of Global Business Development (Recommerce), you'll own and accelerate our global trade goods growth strategy. That means expanding our international buyer network, optimising pricing and demand dynamics, shaping a best in class merchandise strategy, and removing friction across the end to end buying journey. This isn't a "maintain the status quo" role. It's about scaling intelligently and aggressively, using data, relationships and commercial instinct to unlock new revenue streams and strengthen margin performance. You'll combine strategic thinking with executional sharpness. Big picture growth plans are important - but so is delivering measurable results. Getting Started Deep drop into current buyer performance, pricing structures, logistics flows and margin data. Map global demand hotspots and identify quick win expansion opportunities. Audit cross border processes (tax, duty, compliance, fulfilment) to identify friction points. Build a 12 month commercial growth roadmap with clear, measurable milestones. Establishing Your Impact Secure and onboard new high value international buyers. Improve pricing sophistication through stronger data modelling and demand analysis. Refine merchandise mix to better align with global sell through trends. Launch validated pilots into at least one adjacent product opportunity. Driving Excellence Build scalable buyer acquisition frameworks across multiple territories. Create a clear, data backed merchandise strategy owned and understood across the business. Embed margin first thinking into trade decision making. Streamline cross border operations to create a smoother, faster buyer experience. Deliver consistent, measurable commercial growth. Key Goals & Objectives: Expand and diversify our global buyer base across priority international markets. Deliver sustained margin improvement through pricing optimisation and demand forecasting. Develop and execute a high performance merchandise strategy aligned to global demand signals. Successfully validate and launch new product categories with strong commercial cases. Improve cross border buying efficiency (logistics, tax, duty, compliance) to reduce friction and cost. Build scalable frameworks that enable future international growth. Key Responsibilities Key Responsibilities: Identify, secure and manage strategic international buyer partnerships. Analyse pricing trends, demand signals and competitor positioning to drive commercial optimisation. Develop and evolve category strategy to maximise sell through and margin. Build business cases for expansion into adjacent trade goods categories. Lead cross functional collaboration with logistics, operations and finance to improve cross border trade. Monitor global tax, VAT and customs considerations to ensure commercially sound decision making. Establish clear KPIs and performance dashboards to track buyer performance and growth impact. Negotiate confidently and commercially to maximise return on every transaction. Essential Skills & Experience: Proven track record in e commerce business development with measurable commercial growth. Experience operating across international markets with exposure to global buyer networks. Strong understanding of cross border logistics, customs, VAT and tax implications. Experience within recommerce, secondary markets, or trade goods environments. Evidence of scaling buyer networks internationally. Highly analytical, comfortable using data to shape strategy and decisions. Commercially sharp negotiator with strong stakeholder management skills. Strategic thinker who thrives in hands on, high growth environments. Accountable, delivery focused, and energised by building at pace.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. IRC UK IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. The Manager, International Philanthropy is part of the International Philanthropy team which focuses on raising gifts from individuals based outside of the U.S. and will support the activities of the team in managing donor accounts and coordinating day to day activities of the Senior Director and Director as required. Major Responsibilities • Collaborate with frontline fundraisers to implement strategies for high-net-worth individual donors and prospects within donor portfolios, bringing in critical revenue for the organization • Draft and edit donor-facing communications, including letters, emails, contact reports, and tailored correspondence supporting donor engagement. • Coordinate with internal teams to develop high-quality concept notes, proposals, presentations, and reports, managing drafts through final approval and formatting. • Prepare agendas, briefings, and materials for donor meetings, prospect conversations, and internal strategy discussions. • With fundraisers, act as the liaison between donors or prospects and field staff, ensuring both parties receive the most critical information and that it is communicated clearly and strategically reflective of its audience. • Collaborate closely with Prospect Research and Management teams as well as Analytics and operations staff to co-lead and track the entire donor cycle. • Support the planning and delivery of stewardship and cultivation events for international high-net-worth donors. • Update the donor database (Salesforce) to maintain portfolio assignments, draft and update giving proposals, request prospect research, monitor report requirements and submissions, track ongoing donor communication and activity as well as additional relationship management duties. • Support payment processing and ensure documentation complies with IRC and donor requirements. • Provide operational and administrative support to the Senior Director and Director, including scheduling, travel coordination, and preparation for board or leadership meetings. • Maintain teamwide systems, materials, and processes, support onboarding for new team members, and contribute to special projects as assigned. KEY WORKING RELATIONSHIPS Key contacts across IRC in UK and internationally: • International Philanthropy Team • USA Philanthropy • Communications team • Policy and Advocacy team • UK Finance team • President s Office and Executive Director of IRC- UK Person Specification Skills, Knowledge and Qualifications: • Knowledge and understanding of the principles and methods of philanthropy fundraising • Experience with Salesforce database or similar CRM system (Salesforce Administrator certification a plus) • Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines • Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines • Ability to establish and build relationships with donors, colleagues and senior stakeholders at all levels and from a variety of backgrounds, both externally and within IRC • Bachelor s Degree or higher, with professional fundraising certifications an advantage, or equivalent experience • Experience in the following markets preferred UK and US • Excellent communication skills and interpersonal skills, with the ability to inspire and enthuse, through the delivery of strong external and internal communication • Previous experience of working with high-net-worth individuals and their support functions i.e. EA s, wealth advisors and/or private offices; • Experience of supporting a team including the implementation of high-level events; • Excellent attention to detail • Excellent Microsoft Office software skills including Outlook, Excel, Word and PowerPoint • Ability to understand and demonstrate commitment to IRC s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities • HTML experience a plus, to help support website updates. • Passion for IRC s mission and demonstrable interest in fundraising.
Mar 11, 2026
Full time
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. IRC UK IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. The Manager, International Philanthropy is part of the International Philanthropy team which focuses on raising gifts from individuals based outside of the U.S. and will support the activities of the team in managing donor accounts and coordinating day to day activities of the Senior Director and Director as required. Major Responsibilities • Collaborate with frontline fundraisers to implement strategies for high-net-worth individual donors and prospects within donor portfolios, bringing in critical revenue for the organization • Draft and edit donor-facing communications, including letters, emails, contact reports, and tailored correspondence supporting donor engagement. • Coordinate with internal teams to develop high-quality concept notes, proposals, presentations, and reports, managing drafts through final approval and formatting. • Prepare agendas, briefings, and materials for donor meetings, prospect conversations, and internal strategy discussions. • With fundraisers, act as the liaison between donors or prospects and field staff, ensuring both parties receive the most critical information and that it is communicated clearly and strategically reflective of its audience. • Collaborate closely with Prospect Research and Management teams as well as Analytics and operations staff to co-lead and track the entire donor cycle. • Support the planning and delivery of stewardship and cultivation events for international high-net-worth donors. • Update the donor database (Salesforce) to maintain portfolio assignments, draft and update giving proposals, request prospect research, monitor report requirements and submissions, track ongoing donor communication and activity as well as additional relationship management duties. • Support payment processing and ensure documentation complies with IRC and donor requirements. • Provide operational and administrative support to the Senior Director and Director, including scheduling, travel coordination, and preparation for board or leadership meetings. • Maintain teamwide systems, materials, and processes, support onboarding for new team members, and contribute to special projects as assigned. KEY WORKING RELATIONSHIPS Key contacts across IRC in UK and internationally: • International Philanthropy Team • USA Philanthropy • Communications team • Policy and Advocacy team • UK Finance team • President s Office and Executive Director of IRC- UK Person Specification Skills, Knowledge and Qualifications: • Knowledge and understanding of the principles and methods of philanthropy fundraising • Experience with Salesforce database or similar CRM system (Salesforce Administrator certification a plus) • Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines • Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines • Ability to establish and build relationships with donors, colleagues and senior stakeholders at all levels and from a variety of backgrounds, both externally and within IRC • Bachelor s Degree or higher, with professional fundraising certifications an advantage, or equivalent experience • Experience in the following markets preferred UK and US • Excellent communication skills and interpersonal skills, with the ability to inspire and enthuse, through the delivery of strong external and internal communication • Previous experience of working with high-net-worth individuals and their support functions i.e. EA s, wealth advisors and/or private offices; • Experience of supporting a team including the implementation of high-level events; • Excellent attention to detail • Excellent Microsoft Office software skills including Outlook, Excel, Word and PowerPoint • Ability to understand and demonstrate commitment to IRC s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities • HTML experience a plus, to help support website updates. • Passion for IRC s mission and demonstrable interest in fundraising.
We are seeking an experienced and commercially motivated Senior Marketing Manager to own the strategy, development and execution of marketing campaigns across our Leisure portfolio. About Us: Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people s lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: Benefits: 30 days of annual leave (plus 8 bank holidays) Life Insurance Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work) A variety of social and wellbeing activities each month Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc) Gym Membership Reports to: Head of Marketing Based: Battersea Park Salary: £40-£45k dependant on experience Contract: Permanent, Full Time Work Arrangement: 40 hours per week, On-site Role Overview: Reporting to the Head of Marketing and working closely with the Head of Leisure, you will take ownership of promoting Enable s Leisure sites and facilities, driving both revenue growth and brand recognition. This includes leading strategic campaigns across gym memberships (direct debits), Tennis and Padel bookings, and other leisure products at our key sites: • Battersea Park Millennium Arena • Barn Elms Sports Centre • Tooting Bec Athletics Track and Gym • Barn Elms Boathouse You will monitor and report on sales performance, using data and insight to inform strategic decision-making and continually optimize results. Alongside delivering high-performing campaigns, you will support and develop junior marketing team members. There may also be opportunities to contribute to other diverse service areas, including Putney School of Art and Design and Battersea Park Venues. This is an excellent opportunity for a proactive, commercially minded marketer with a strong focus on performance and data, balanced with creativity and a willingness to experiment. The role requires excellent interpersonal and presentation skills, with the confidence to report to senior stakeholders and run regular campaign update meetings. The position plays a pivotal role in the continued growth of Leisure Services. You will have genuine creative freedom to drive change, shape campaign direction, and play an active role in brand development, updates and refreshes evolving the visual identity, tone and positioning of Enable s Leisure sites. Central Services ensures the company operates smoothly and assists in working towards Enables strategic direction. Supporting the various services that make up Enable, Central Services consists of small and high output teams including Human Resources, Marcomms, Operations and Finance. Together, these teams make up the foundation of our business, driving our mission and fostering growth and development. Main Duties/Responsibilities: •Develop and deliver a multi-channel marketing strategy to drive brand growth, memberships, bookings and retention. •Lead end-to-end campaign planning and execution across all channels. •Set clear, measurable goals and optimise performance through data-driven insight. •Provide weekly sales and marketing updates to Senior Leadership. •Produce regular campaign reporting, identifying trends and actionable learnings. •Re-develop and strengthen the Enable Leisure brand across all customer touchpoints. •Oversee content across social, email, website and on-site communications. •Take ownership of creative development, collaborating with designers and external suppliers. •Write clear campaign plans and briefs to align stakeholders and delivery teams. •Develop strategic partnerships and local sponsorship opportunities. •Build strong relationships with internal and external stakeholders. •Present campaign performance and chair regular update meetings. • People manage and develop junior marketing team members. •Oversee campaign coordinators, balancing strategy with day-to-day delivery. •Manage budgets, timelines and forecasting processes. •Support wider marketing and organisational objectives. •Provide event support as required, including occasional weekend work. •Undertake additional duties as directed. Skills and Experience: B2C marketing experience ideally within the Leisure and/or Health industry. Highly organised, with the ability to manage multiple projects simultaneously. Experience delivering high-pressure events and product launch campaigns. Strong commercial and analytical mindset. Skilled presenter with excellent written and verbal communication skills. Proven team leadership and stakeholder management experience. Calm under pressure, deadline-focused and detail-oriented. This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Mar 11, 2026
Full time
We are seeking an experienced and commercially motivated Senior Marketing Manager to own the strategy, development and execution of marketing campaigns across our Leisure portfolio. About Us: Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people s lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: Benefits: 30 days of annual leave (plus 8 bank holidays) Life Insurance Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work) A variety of social and wellbeing activities each month Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc) Gym Membership Reports to: Head of Marketing Based: Battersea Park Salary: £40-£45k dependant on experience Contract: Permanent, Full Time Work Arrangement: 40 hours per week, On-site Role Overview: Reporting to the Head of Marketing and working closely with the Head of Leisure, you will take ownership of promoting Enable s Leisure sites and facilities, driving both revenue growth and brand recognition. This includes leading strategic campaigns across gym memberships (direct debits), Tennis and Padel bookings, and other leisure products at our key sites: • Battersea Park Millennium Arena • Barn Elms Sports Centre • Tooting Bec Athletics Track and Gym • Barn Elms Boathouse You will monitor and report on sales performance, using data and insight to inform strategic decision-making and continually optimize results. Alongside delivering high-performing campaigns, you will support and develop junior marketing team members. There may also be opportunities to contribute to other diverse service areas, including Putney School of Art and Design and Battersea Park Venues. This is an excellent opportunity for a proactive, commercially minded marketer with a strong focus on performance and data, balanced with creativity and a willingness to experiment. The role requires excellent interpersonal and presentation skills, with the confidence to report to senior stakeholders and run regular campaign update meetings. The position plays a pivotal role in the continued growth of Leisure Services. You will have genuine creative freedom to drive change, shape campaign direction, and play an active role in brand development, updates and refreshes evolving the visual identity, tone and positioning of Enable s Leisure sites. Central Services ensures the company operates smoothly and assists in working towards Enables strategic direction. Supporting the various services that make up Enable, Central Services consists of small and high output teams including Human Resources, Marcomms, Operations and Finance. Together, these teams make up the foundation of our business, driving our mission and fostering growth and development. Main Duties/Responsibilities: •Develop and deliver a multi-channel marketing strategy to drive brand growth, memberships, bookings and retention. •Lead end-to-end campaign planning and execution across all channels. •Set clear, measurable goals and optimise performance through data-driven insight. •Provide weekly sales and marketing updates to Senior Leadership. •Produce regular campaign reporting, identifying trends and actionable learnings. •Re-develop and strengthen the Enable Leisure brand across all customer touchpoints. •Oversee content across social, email, website and on-site communications. •Take ownership of creative development, collaborating with designers and external suppliers. •Write clear campaign plans and briefs to align stakeholders and delivery teams. •Develop strategic partnerships and local sponsorship opportunities. •Build strong relationships with internal and external stakeholders. •Present campaign performance and chair regular update meetings. • People manage and develop junior marketing team members. •Oversee campaign coordinators, balancing strategy with day-to-day delivery. •Manage budgets, timelines and forecasting processes. •Support wider marketing and organisational objectives. •Provide event support as required, including occasional weekend work. •Undertake additional duties as directed. Skills and Experience: B2C marketing experience ideally within the Leisure and/or Health industry. Highly organised, with the ability to manage multiple projects simultaneously. Experience delivering high-pressure events and product launch campaigns. Strong commercial and analytical mindset. Skilled presenter with excellent written and verbal communication skills. Proven team leadership and stakeholder management experience. Calm under pressure, deadline-focused and detail-oriented. This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Location: Central London Job Type: Full time - Hybrid working: 2/3 days per week in our head office Why join us? If you love food and technology as much as we do, you'll love life at Vita Mojo. We're on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we're powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they're hoping for. Each and every time. Our Vita Mojo DNA We're proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward thinking place to work, and when you become a Moji, you'll be joining a supportive team who've always got your back. Our passion for technology and food is matched only by our support for our people. About the role With your mission as VP of Engineering in mind, you will need to be commercially minded and pragmatic, balancing strategic vision with hands on leadership. You will support teams and systems in a fast moving, product led environment, collaborating closely across Product, Revenue, and Client Success. Clear communication with both technical and non technical stakeholders and bringing structure without unnecessary process will be essential. The day to day Lead a team of 14 engineers and 11 QA staff, driving high performance and fostering a collaborative, stable working environment. Implement automation and advanced technologies to optimise and extend the existing tech stack. Improve system resilience, reliability, and uptime to prevent outages and ensure stable operations. Leverage AI to accelerate development speed and increase engineering output. Contribute to the company's AI strategy, including building an AI driven intelligence layer for clients. Support overall product development and the broader roadmap, encompassing foundational improvements, system resilience, and new feature delivery. About you Essential: B2B SaaS experience, preferably in high growth environments with lean resources. Proven track record of leading and developing high performing engineering teams, including mentoring and talent retention. Experienced "player manager," able to combine hands on technical work with leadership responsibilities. Hands on expertise with AWS, Kubernetes, micro services architecture, and cloud infrastructure modernisation. Deep knowledge of reliability engineering, including DevOps practices, CI/CD pipelines, infrastructure as code, monitoring/observability, and managing/recovering from major production incidents. Experience designing and managing large scale data architectures. Our Benefits and Ways of Working We're proud of the open, inclusive, and supportive culture we've built, and continue to build Vita Mojo. We operate a hybrid working model with two in office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep focus work as long as you're communicating openly and delivering on your goals. Private Healthcare All team members have access to private medical insurance through Vitality Health, offering fast access to high quality healthcare, wellbeing resources, and the Vitality Programme. Life Assurance We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing. Income Protection Income Protection is offered via Canada Life to support you financially if you're unable to work due to long term illness or injury, with additional support to help you return to work when ready. Learning & Development We believe that when you grow, we all grow. We're proud to support professional development that helps you build transferable skills, whether that's in your current role or to set you up for future success within the company. We're also happy to support learning that's not strictly role specific, as long as it's professionally enhancing and contributes to your broader growth at Vita Mojo. Holiday Allowance Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days. Carer's Leave We offer one week (five days) of paid leave annually to support team members caring for a loved one. Parental Leave Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service. Health Leave We offer 12 days of fully paid sick leave annually to support your health and recovery. Birthday Leave Take the day off to celebrate your birthday-it's on us. Social Events We host regular team socials, from monthly in office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team. Dog Friendly Office We welcome well behaved dogs in our offices.
Mar 11, 2026
Full time
Location: Central London Job Type: Full time - Hybrid working: 2/3 days per week in our head office Why join us? If you love food and technology as much as we do, you'll love life at Vita Mojo. We're on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we're powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they're hoping for. Each and every time. Our Vita Mojo DNA We're proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward thinking place to work, and when you become a Moji, you'll be joining a supportive team who've always got your back. Our passion for technology and food is matched only by our support for our people. About the role With your mission as VP of Engineering in mind, you will need to be commercially minded and pragmatic, balancing strategic vision with hands on leadership. You will support teams and systems in a fast moving, product led environment, collaborating closely across Product, Revenue, and Client Success. Clear communication with both technical and non technical stakeholders and bringing structure without unnecessary process will be essential. The day to day Lead a team of 14 engineers and 11 QA staff, driving high performance and fostering a collaborative, stable working environment. Implement automation and advanced technologies to optimise and extend the existing tech stack. Improve system resilience, reliability, and uptime to prevent outages and ensure stable operations. Leverage AI to accelerate development speed and increase engineering output. Contribute to the company's AI strategy, including building an AI driven intelligence layer for clients. Support overall product development and the broader roadmap, encompassing foundational improvements, system resilience, and new feature delivery. About you Essential: B2B SaaS experience, preferably in high growth environments with lean resources. Proven track record of leading and developing high performing engineering teams, including mentoring and talent retention. Experienced "player manager," able to combine hands on technical work with leadership responsibilities. Hands on expertise with AWS, Kubernetes, micro services architecture, and cloud infrastructure modernisation. Deep knowledge of reliability engineering, including DevOps practices, CI/CD pipelines, infrastructure as code, monitoring/observability, and managing/recovering from major production incidents. Experience designing and managing large scale data architectures. Our Benefits and Ways of Working We're proud of the open, inclusive, and supportive culture we've built, and continue to build Vita Mojo. We operate a hybrid working model with two in office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep focus work as long as you're communicating openly and delivering on your goals. Private Healthcare All team members have access to private medical insurance through Vitality Health, offering fast access to high quality healthcare, wellbeing resources, and the Vitality Programme. Life Assurance We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing. Income Protection Income Protection is offered via Canada Life to support you financially if you're unable to work due to long term illness or injury, with additional support to help you return to work when ready. Learning & Development We believe that when you grow, we all grow. We're proud to support professional development that helps you build transferable skills, whether that's in your current role or to set you up for future success within the company. We're also happy to support learning that's not strictly role specific, as long as it's professionally enhancing and contributes to your broader growth at Vita Mojo. Holiday Allowance Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days. Carer's Leave We offer one week (five days) of paid leave annually to support team members caring for a loved one. Parental Leave Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service. Health Leave We offer 12 days of fully paid sick leave annually to support your health and recovery. Birthday Leave Take the day off to celebrate your birthday-it's on us. Social Events We host regular team socials, from monthly in office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team. Dog Friendly Office We welcome well behaved dogs in our offices.
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across nine sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here. The Role: Due to business needs, we we require someone who is able to start immediately - maximum 6 weeks notice. This a 12 month Fixed Term Contract role, part of our Saab Seaeye Underwater Robotics Business in Fareham. The Interim Deputy Managing Director will provide Strategic, Operational and Cultural Leadership across all functions of the Seaeye business. This role is accountable for driving sustainable growth, expanding into new markets and leading organisational change to position the company for long term success. The role will oversee Operational Excellence, Commercial performance and drive a high-performing, collaborative culture aligned with Saab's global values. Key Responsibilities: Develop and execute the company's newly developed strategy to drive revenue growth and profitability across existing and new markets. Support the transformation plans created by Seaeye's leadership team and deliver success. Proactively manage business risks, including operational, commercial and strategic risks. Maintain strong governance practices and uphold the highest levels of integrity and professionalism. Strengthen brand positioning and reputation in existing and target markets. Lead cultural and organisational change programmes that support business growth. Build leadership capability at all levels, fostering accountability, trust and high performance. Champion digital transformation, introducing systems and tools that improve productivity and data-driven decision-making. Maintain full P&L accountability, ensuring strong financial performance and disciplined cost control. Present financial and operational updates to the Executive Team with transparency and strategic insight. Create a positive, inclusive and a high-performance culture rooted in collaboration, innovation, and continuous learning. Mentor and develop the Senior Leadership Team, reviewing succession planning and talent development for future leaders. Promote employee engagement, wellbeing and a values-led working environment. Skills and Experience: Proven experience in leading organisational change Proven experience in leading cross-functional teams and driving strategic initiatives. A demonstrated ability to think long-term while managing short-term objectives. Strong understanding of the defence sector, including key players, technological trends and regulatory requirements. Experience in defence technologies is highly desirable. In-depth experience in identifying, developing and deploying engineering solutions. A strong understanding of current and emerging technologies. A strategic vision and the ability to turn ideas into practical, scalable outcomes. Strong understanding of business operations and financial principles Positive and engaging leadership style which is supportive and aligned with Saab's culture By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Mar 11, 2026
Contractor
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across nine sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here. The Role: Due to business needs, we we require someone who is able to start immediately - maximum 6 weeks notice. This a 12 month Fixed Term Contract role, part of our Saab Seaeye Underwater Robotics Business in Fareham. The Interim Deputy Managing Director will provide Strategic, Operational and Cultural Leadership across all functions of the Seaeye business. This role is accountable for driving sustainable growth, expanding into new markets and leading organisational change to position the company for long term success. The role will oversee Operational Excellence, Commercial performance and drive a high-performing, collaborative culture aligned with Saab's global values. Key Responsibilities: Develop and execute the company's newly developed strategy to drive revenue growth and profitability across existing and new markets. Support the transformation plans created by Seaeye's leadership team and deliver success. Proactively manage business risks, including operational, commercial and strategic risks. Maintain strong governance practices and uphold the highest levels of integrity and professionalism. Strengthen brand positioning and reputation in existing and target markets. Lead cultural and organisational change programmes that support business growth. Build leadership capability at all levels, fostering accountability, trust and high performance. Champion digital transformation, introducing systems and tools that improve productivity and data-driven decision-making. Maintain full P&L accountability, ensuring strong financial performance and disciplined cost control. Present financial and operational updates to the Executive Team with transparency and strategic insight. Create a positive, inclusive and a high-performance culture rooted in collaboration, innovation, and continuous learning. Mentor and develop the Senior Leadership Team, reviewing succession planning and talent development for future leaders. Promote employee engagement, wellbeing and a values-led working environment. Skills and Experience: Proven experience in leading organisational change Proven experience in leading cross-functional teams and driving strategic initiatives. A demonstrated ability to think long-term while managing short-term objectives. Strong understanding of the defence sector, including key players, technological trends and regulatory requirements. Experience in defence technologies is highly desirable. In-depth experience in identifying, developing and deploying engineering solutions. A strong understanding of current and emerging technologies. A strategic vision and the ability to turn ideas into practical, scalable outcomes. Strong understanding of business operations and financial principles Positive and engaging leadership style which is supportive and aligned with Saab's culture By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Looking for a newly created Revenue Operations Manager role where you will build the function and have ownership and creativity over new ideas? Are you data driven and analytical with Salesforce and HubSpot experience? We're pleased to be recruiting for this superb opportunity, based in Cambridge for a growing organisation. Reporting to the Head of Finance, you will be a critical bridge between the GTM functions (Sales, Marketing, Client Success) and Finance, ensuring strong alignment, optimising seamless processes, data integrity, and operational efficiency to support rapid growth. You will be the go-to expert for the sales systems and will play a key role in driving revenue predictability and growth. Key Responsibilities: Reporting & Analytics Full-Funnel Analysis Performance Benchmarking Forecasting Lifecycle Management Pipeline Hygiene Sales Cycle Reporting CRM & Systems Management Own the administration and optimization of Salesforce Manage the HubSpot integration with Salesforce. Evaluate the current "RevTech" stack and recommend new tools and integrations that drive efficiency or improve reporting and analysis capabilities across GTM functions. Data & Process Integrity Establish and maintain data governance best practices to ensure data accuracy and consistency across all systems. Proactively identify and resolve bottlenecks in the sales and finance processes. Drive continuous improvement initiatives to enhance efficiency and scalability. You'll have experience in a revenue operations, sales operations or similar role, ideally within a B2B SaaS company, or experience in a high-growth scale-up business. You'll also need experience in: Expert Salesforce Expertise: Deep, hands-on knowledge of Salesforce is essential. You should be comfortable building reports, dashboards, custom objects, and managing complex workflows. HubSpot Knowledge: Familiarity with HubSpot and its integration with Salesforce is required. Analytical Skills: Strong analytical and problem-solving skills, with the ability to turn data into actionable insights. Data Visualisation: Build and maintain dashboards in Power BI (or similar) to provide real-time visibility into company KPIs. This is a rare and unique opportunity to truly make a difference and be an important, integral part of this exciting organisation! Location: Cambridge (3 days in the office per week/2 at home) Hours: Full-time Salary: Excellent plus benefits to include a competitive base salary, annual discretionary bonus, employer pension contributions, private medical insurance, hybrid and flexible working. EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Mar 11, 2026
Full time
Looking for a newly created Revenue Operations Manager role where you will build the function and have ownership and creativity over new ideas? Are you data driven and analytical with Salesforce and HubSpot experience? We're pleased to be recruiting for this superb opportunity, based in Cambridge for a growing organisation. Reporting to the Head of Finance, you will be a critical bridge between the GTM functions (Sales, Marketing, Client Success) and Finance, ensuring strong alignment, optimising seamless processes, data integrity, and operational efficiency to support rapid growth. You will be the go-to expert for the sales systems and will play a key role in driving revenue predictability and growth. Key Responsibilities: Reporting & Analytics Full-Funnel Analysis Performance Benchmarking Forecasting Lifecycle Management Pipeline Hygiene Sales Cycle Reporting CRM & Systems Management Own the administration and optimization of Salesforce Manage the HubSpot integration with Salesforce. Evaluate the current "RevTech" stack and recommend new tools and integrations that drive efficiency or improve reporting and analysis capabilities across GTM functions. Data & Process Integrity Establish and maintain data governance best practices to ensure data accuracy and consistency across all systems. Proactively identify and resolve bottlenecks in the sales and finance processes. Drive continuous improvement initiatives to enhance efficiency and scalability. You'll have experience in a revenue operations, sales operations or similar role, ideally within a B2B SaaS company, or experience in a high-growth scale-up business. You'll also need experience in: Expert Salesforce Expertise: Deep, hands-on knowledge of Salesforce is essential. You should be comfortable building reports, dashboards, custom objects, and managing complex workflows. HubSpot Knowledge: Familiarity with HubSpot and its integration with Salesforce is required. Analytical Skills: Strong analytical and problem-solving skills, with the ability to turn data into actionable insights. Data Visualisation: Build and maintain dashboards in Power BI (or similar) to provide real-time visibility into company KPIs. This is a rare and unique opportunity to truly make a difference and be an important, integral part of this exciting organisation! Location: Cambridge (3 days in the office per week/2 at home) Hours: Full-time Salary: Excellent plus benefits to include a competitive base salary, annual discretionary bonus, employer pension contributions, private medical insurance, hybrid and flexible working. EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 11, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Location : Worthing/Home Hybrid working Job Type : Full time, Full time (potential for compressed/reduced hours) Contract Type : Permanent Salary : £50,000 - £55,000 - dependent on experience About their organisation Our client is a mental health charity which has been supporting the mental health of all people across West Sussex for over 50 years. Rooted in their local communities and mental health partnerships, their 150 colleagues collaborate to build inclusive and empowering mental health services, reduce barriers to support and campaign to improve services and promote understanding. They also have a national voice through their membership. 2025 was the first year of their new ambitious 5-year strategy, Building Resilient Communities Together . This builds on their accomplished track record of achievement, growth and partnership working and points the way for them to develop and enhance their services, their teams and their ways of working. The role Right now, they are seeking a Head of Finance & Resources to join their senior leadership team and help them deliver on that mission. Your responsibilities will span finance, IT and premises and your brief will be to develop and deliver the insights, systems and processes that will enable them to grow and innovate. This is a hands on role combining conscientious oversight, strategic impact and excellent communications skills to engage with and support the Trustee Board, senior leadership and delivery teams. About you Firstly, you will be passionate about making a real difference in people s lives. They are all here to ensure that everyone experiencing mental health challenges get the support they need. You will also be: • Professionally qualified, or be qualified by wide experience in financial management • Experienced in leading a finance and resources function within the charity sector, or able to evidence directly transferable knowledge and skills • Experienced in preparing financial plans and budgets, against which performance can be assessed, and in supporting sustainable business development/growth with financial modelling • Experienced with systems, processes and controls of core finance operations including sales administration, treasury, cash flow management, VAT, statutory reporting and payroll • Demonstrate understanding of the financial reporting requirements of Companies House, the Charity Commission, Inland Revenue and other key financial agencies. • Be able to provide leadership and management of an outsourced IT services provider • Be flexible, able to operate independently, collaborate effectively to support and influence Trustees, the leadership team and non-financial colleagues with practical financial insights and guidance • Be resilient and able to prioritise effectively and work with accuracy and to agreed timelines • Be highly numerate with advanced Excel skills. Experience with Sage (or similar cloud-based system) would be an advantage • Have strong problem-solving and communication skills • Be committed to the mission and values of their organisation How to apply Please apply by submitting your CV and a cover letter both in Word doc format. Please use the cover letter (max 2 pages) as an opportunity to outline your interest and how you meet the role requirements. You are welcome to send your cover letter in writing, or as a video or audio clip, alongside your CV. They want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact them so they can support you appropriately. The closing date for applications is March . Shortlisting interviews will take place shortly after by Teams and shortlisted candidates will have interviews at their offices on March 24 and . Our client is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. It is important to them that anyone in West Sussex is able to get support. So their work includes outreach to ensure those who most need them know about them and feel able to ask for help. They provide support for children, young people, adults, older people, parents, carers and families, and specialist support for the LGBTQIA+ and resettled refugee communities. You may also have experience in the following: Head of Finance, Director of Finance, Head of Finance & Resources, Finance Director (Charity), Charity Finance Manager, Head of Corporate Services, Director of Resources, Chief Finance Officer (CFO), Finance & Operations Director, Head of Business Support Services, Head of Finance and Operations, Financial Controller (Charity Sector), Finance Lead (Non-Profit), Director of Finance & IT, Head of Finance (Third Sector) REF-
Mar 11, 2026
Full time
Location : Worthing/Home Hybrid working Job Type : Full time, Full time (potential for compressed/reduced hours) Contract Type : Permanent Salary : £50,000 - £55,000 - dependent on experience About their organisation Our client is a mental health charity which has been supporting the mental health of all people across West Sussex for over 50 years. Rooted in their local communities and mental health partnerships, their 150 colleagues collaborate to build inclusive and empowering mental health services, reduce barriers to support and campaign to improve services and promote understanding. They also have a national voice through their membership. 2025 was the first year of their new ambitious 5-year strategy, Building Resilient Communities Together . This builds on their accomplished track record of achievement, growth and partnership working and points the way for them to develop and enhance their services, their teams and their ways of working. The role Right now, they are seeking a Head of Finance & Resources to join their senior leadership team and help them deliver on that mission. Your responsibilities will span finance, IT and premises and your brief will be to develop and deliver the insights, systems and processes that will enable them to grow and innovate. This is a hands on role combining conscientious oversight, strategic impact and excellent communications skills to engage with and support the Trustee Board, senior leadership and delivery teams. About you Firstly, you will be passionate about making a real difference in people s lives. They are all here to ensure that everyone experiencing mental health challenges get the support they need. You will also be: • Professionally qualified, or be qualified by wide experience in financial management • Experienced in leading a finance and resources function within the charity sector, or able to evidence directly transferable knowledge and skills • Experienced in preparing financial plans and budgets, against which performance can be assessed, and in supporting sustainable business development/growth with financial modelling • Experienced with systems, processes and controls of core finance operations including sales administration, treasury, cash flow management, VAT, statutory reporting and payroll • Demonstrate understanding of the financial reporting requirements of Companies House, the Charity Commission, Inland Revenue and other key financial agencies. • Be able to provide leadership and management of an outsourced IT services provider • Be flexible, able to operate independently, collaborate effectively to support and influence Trustees, the leadership team and non-financial colleagues with practical financial insights and guidance • Be resilient and able to prioritise effectively and work with accuracy and to agreed timelines • Be highly numerate with advanced Excel skills. Experience with Sage (or similar cloud-based system) would be an advantage • Have strong problem-solving and communication skills • Be committed to the mission and values of their organisation How to apply Please apply by submitting your CV and a cover letter both in Word doc format. Please use the cover letter (max 2 pages) as an opportunity to outline your interest and how you meet the role requirements. You are welcome to send your cover letter in writing, or as a video or audio clip, alongside your CV. They want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact them so they can support you appropriately. The closing date for applications is March . Shortlisting interviews will take place shortly after by Teams and shortlisted candidates will have interviews at their offices on March 24 and . Our client is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. It is important to them that anyone in West Sussex is able to get support. So their work includes outreach to ensure those who most need them know about them and feel able to ask for help. They provide support for children, young people, adults, older people, parents, carers and families, and specialist support for the LGBTQIA+ and resettled refugee communities. You may also have experience in the following: Head of Finance, Director of Finance, Head of Finance & Resources, Finance Director (Charity), Charity Finance Manager, Head of Corporate Services, Director of Resources, Chief Finance Officer (CFO), Finance & Operations Director, Head of Business Support Services, Head of Finance and Operations, Financial Controller (Charity Sector), Finance Lead (Non-Profit), Director of Finance & IT, Head of Finance (Third Sector) REF-
Hyde London City 15 Old Bailey, London EC4M 7EF, UK Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energize, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation, and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop, and grow a high performing team, exercising sound judgement in recruitment, performance management, and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions Your humble and open to ideas. We leave our egos at the door and help get it done You're up for doing things differently and trying (almost) everything once You want to be part of something bigger and have fun along the way Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast-growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience, and potential.
Mar 11, 2026
Full time
Hyde London City 15 Old Bailey, London EC4M 7EF, UK Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energize, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation, and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop, and grow a high performing team, exercising sound judgement in recruitment, performance management, and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions Your humble and open to ideas. We leave our egos at the door and help get it done You're up for doing things differently and trying (almost) everything once You want to be part of something bigger and have fun along the way Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast-growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience, and potential.
We are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions. The position will form an integral link between the business and its clients, ensuring a seamless service is provided. You will have control over a range of internal personnel and the divisional P&L. The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months. This recruit is the next senior hire within the company to help support that growth long term. Key responsibilities Operational Leadership & Service Delivery: • Provide senior leadership across all divisional operations • Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards. • Own end-to-end contract mobilisation, from point of sale through to operational go-live. • Implement and maintain consistent quality assurance processes. • Conduct regular operational reviews to identify service risks, trends, and improvement opportunities. Partner Procurement & Management: • Procure, appoint, and manage all third-party partners. • Negotiate commercial terms, rate cards, SLAs, and contractual frameworks. • Maintain and manage an approved partner network with defined performance standards. • Monitor partner quality, compliance, utilisation, and cost effectiveness. Commercial & Financial Accountability: • Hold full ownership of the Divisions P&L, ensuring cost control, margin protection, and profitability. • Manage operational costings, procurement spend, subcontractor costs, fleet costs, and stock investment. • Produce accurate forecasts, budgets, and performance reports for senior leadership. • Protect cashflow by ensuring timely project completions, billing triggers, equipment recovery, and asset control. Sales Enablement & Stock Prioritisation: • Work closely with the National Sales Manager to align operational capability with sales strategy and pipeline. • Ensure in-house stock is actively prioritised and pushed to market. • Ensure sales teams are fully briefed on available equipment, priority products, margin drivers, and delivery constraints. • Provide technical and operational input to bids, tenders, pricing models, and client proposals. • Support key client meetings and presentations where operational expertise is required. Warehouse, Stock & Asset Management: • Take full accountability for warehouse operations, logistics, and asset management. • Maintain accurate asset registers and stock control systems across all security equipment. • Conduct regular stocktakes, audits, and reconciliation exercises. • Manage equipment lifecycle planning, including servicing, testing, repairs, refurbishment, and replacement. • Ensure fleet vehicles are compliant, serviced, and fit for purpose. • Minimise equipment loss, downtime, and inefficiency to protect revenue and margin. Compliance, ISO & Governance: • Own and manage all relevant ISO accreditations. • Lead internal audits and manage external accreditation and surveillance audits. • Ensure full compliance with UK legislation and industry standards. • Maintain ownership of registrations with relevant bodies. • Maintain a divisional risk register, identifying operational, financial, compliance, and reputational risks. Health & Safety Leadership: • Act as the senior operational lead for Health & Safety across the division. • Investigate incidents, near misses, and non-conformances, implementing corrective actions. • Promote a strong safety-first culture across employees and partners. Process Improvement, Systems & Innovation: • Continuously review and improve operational processes to drive efficiency, scalability, and quality. • Ensure accurate and timely use of CRM and operational systems (including Salesforce). • Identify and introduce new technologies and innovations to maintain market competitiveness. Customer, Brand & Stakeholder Management: • Act as a senior, professional, client-facing representative. • Conduct regular service delivery reviews with customers, ensuring expectations are met or exceeded. • Manage escalations and resolve service delivery issues professionally and effectively. • Ensure operational delivery aligns with brand values and group standards. Leadership & People Development: • Lead, manage, and develop a range of internal staff • Conduct regular one-to-one meetings, performance reviews, and development planning. • Identify training needs and ensure consistent delivery of product, process, and compliance training. • Build a high-performance, accountable, and customer-focused culture. If you are interested in this position please apply immediately to be considered and we are only able to respond to successful applicants due to high levels of responses across our advertised positions.
Mar 10, 2026
Full time
We are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions. The position will form an integral link between the business and its clients, ensuring a seamless service is provided. You will have control over a range of internal personnel and the divisional P&L. The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months. This recruit is the next senior hire within the company to help support that growth long term. Key responsibilities Operational Leadership & Service Delivery: • Provide senior leadership across all divisional operations • Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards. • Own end-to-end contract mobilisation, from point of sale through to operational go-live. • Implement and maintain consistent quality assurance processes. • Conduct regular operational reviews to identify service risks, trends, and improvement opportunities. Partner Procurement & Management: • Procure, appoint, and manage all third-party partners. • Negotiate commercial terms, rate cards, SLAs, and contractual frameworks. • Maintain and manage an approved partner network with defined performance standards. • Monitor partner quality, compliance, utilisation, and cost effectiveness. Commercial & Financial Accountability: • Hold full ownership of the Divisions P&L, ensuring cost control, margin protection, and profitability. • Manage operational costings, procurement spend, subcontractor costs, fleet costs, and stock investment. • Produce accurate forecasts, budgets, and performance reports for senior leadership. • Protect cashflow by ensuring timely project completions, billing triggers, equipment recovery, and asset control. Sales Enablement & Stock Prioritisation: • Work closely with the National Sales Manager to align operational capability with sales strategy and pipeline. • Ensure in-house stock is actively prioritised and pushed to market. • Ensure sales teams are fully briefed on available equipment, priority products, margin drivers, and delivery constraints. • Provide technical and operational input to bids, tenders, pricing models, and client proposals. • Support key client meetings and presentations where operational expertise is required. Warehouse, Stock & Asset Management: • Take full accountability for warehouse operations, logistics, and asset management. • Maintain accurate asset registers and stock control systems across all security equipment. • Conduct regular stocktakes, audits, and reconciliation exercises. • Manage equipment lifecycle planning, including servicing, testing, repairs, refurbishment, and replacement. • Ensure fleet vehicles are compliant, serviced, and fit for purpose. • Minimise equipment loss, downtime, and inefficiency to protect revenue and margin. Compliance, ISO & Governance: • Own and manage all relevant ISO accreditations. • Lead internal audits and manage external accreditation and surveillance audits. • Ensure full compliance with UK legislation and industry standards. • Maintain ownership of registrations with relevant bodies. • Maintain a divisional risk register, identifying operational, financial, compliance, and reputational risks. Health & Safety Leadership: • Act as the senior operational lead for Health & Safety across the division. • Investigate incidents, near misses, and non-conformances, implementing corrective actions. • Promote a strong safety-first culture across employees and partners. Process Improvement, Systems & Innovation: • Continuously review and improve operational processes to drive efficiency, scalability, and quality. • Ensure accurate and timely use of CRM and operational systems (including Salesforce). • Identify and introduce new technologies and innovations to maintain market competitiveness. Customer, Brand & Stakeholder Management: • Act as a senior, professional, client-facing representative. • Conduct regular service delivery reviews with customers, ensuring expectations are met or exceeded. • Manage escalations and resolve service delivery issues professionally and effectively. • Ensure operational delivery aligns with brand values and group standards. Leadership & People Development: • Lead, manage, and develop a range of internal staff • Conduct regular one-to-one meetings, performance reviews, and development planning. • Identify training needs and ensure consistent delivery of product, process, and compliance training. • Build a high-performance, accountable, and customer-focused culture. If you are interested in this position please apply immediately to be considered and we are only able to respond to successful applicants due to high levels of responses across our advertised positions.
HiddenCity creates real-world adventure games where players solve clues sent to their phones as part of an unfolding story across the city. The experiences are highly rated, achieving 4.8+ out of 5 stars on Tripadvisor and Google. The most recent game is 007: Shadow of Spectre , created in collaboration with the James Bond film franchise. Find out more on the company website . It's an exciting time to join as we launch a marketing campaign, and roll out the games internationally. Deadline for applications: Mon 16 March at 12:00pm Early applications are welcome. We are interviewing on a rolling basis, so if you apply earlier we may speak to you sooner. Your Mission: help bring adventures to life This role is for someone with excellent communication skills, a proactive nature, and evidence of strong delivery. You do not need to have experience in the games industry. 3 to 5 days per week , depending on your preferences, skills and experience. Flexible midweek hours with regular Saturday work from 10am to 2pm. £25 - £31k salary , depending on experience, based on a 40 hour week. Salary is pro-rated for 3 or 4 day contracts. Alternatively, freelance work is paid at an hourly rate of £16 - £20. On location in central London and the Hoxton office , work at game locations across London and at a vibrant office, plus flexibility for 1-2 days remote working per week. Starting April or May 2026, depending on your availability. This role is open to candidates who are interested in either: Cross-functional track: Develop foundational skills before moving into creative, management, or sales roles, with mentoring from the leadership team, or Specialist track: Supporting HiddenCity in an ongoing role as an exceptional Real-World Game Operations Executive, with scope to grow within the Operations Team. What you'll be doing In a HiddenCity game, clues are sent to players digitally, with in-person interactions and physical puzzles along the route. As a key member of our Game Operations Team, you will take responsibility for delivering consistently exceptional experiences at scale. As you progress in the company the role will align to the career track you are aligned with. Supported by structured training, in the first year of your support to HiddenCity you will: Maintain the operational excellence of live game routes - take responsibility for stock, logistics and the game route. This includes weekly work on locations across central London. Support experience design - edit clues, test game updates, scout potential new venues and assemble physical puzzles that thousands of players interact with. Be a point of contact for customers - diagnose issues, drive sales and protect the player experience in real time. Own the corporate sales cycle - drive revenue and manage the full sales cycle from first enquiry to delivery and post-game follow-up, for corporate team-building bookings. Gain exposure to other business functions - given the nature of a startup, in addition to your core responsibilities, you will support other operations in the business such as finance and head office operations. You'll be upskilled on the company's workflow tools including Slack for messaging, Google Workspace for document management, and ClickUp for workflow and project management. A day in the life might include analysing player data to identify problematic clues, before assembling physical props, and later heading out into central London to check stock levels at venues along the game route. Benefits Growth: Significant scope for progression in the cross-function career track to senior positions, in either a creative, analytical or management capacity, and specialism in the specialist career track, linked to performance and business growth Office environment: Work from a vibrant Hoxton coworking space with a rooftop terrace, monthly events, free barista-made coffee, and a well-equipped gym Time off: for salary roles, 27 days holiday included plus bank holidays, and a 4% employer pension contribution Flexibility: 1-2 days per week remote working and weekly work on location across central London Play: Complimentary tickets for HiddenCity games for you and your friends. Company culture We aim to create exceptional experiences that reconnect people with their inner child through play. Subtle details matter to us, and we express this through considered design and thoughtful execution. You'll join a friendly, collaborative team that balances focused work with lively discussion. Most people split their week between the coworking office and remote working. We value clear processes that make it easier to scale the business and to hand work over smoothly. We use a company-wide kanban workflow and operate with a high degree of transparency about how the business works, including performance and pay. We are performance led. We value ownership, follow-through and clear communication. If something slips, we surface it early and fix it. We aim to be fair, respectful, and ambitious. You're encouraged to challenge ideas thoughtfully and to respect final decisions when they're made. We also make time to enjoy working together. We go out for team activities and meals, and Wednesdays involve treats in the office. Requirements You are: Comfortable working both independently and collaboratively Ambitious and motivated by taking on increasing responsibility A confident, positive communicator, even when raising problems Adaptable, and able to quickly assess and prioritise tasks Desirable experience: Sales or customer support experience Ideal skills if you are looking to join the cross-functional track 2:1 Bachelor's degree, or other demonstration of academic achievement A combination of highly analytical and creative skills Demonstration of aptitude in creative work, project management, or sales
Mar 10, 2026
Full time
HiddenCity creates real-world adventure games where players solve clues sent to their phones as part of an unfolding story across the city. The experiences are highly rated, achieving 4.8+ out of 5 stars on Tripadvisor and Google. The most recent game is 007: Shadow of Spectre , created in collaboration with the James Bond film franchise. Find out more on the company website . It's an exciting time to join as we launch a marketing campaign, and roll out the games internationally. Deadline for applications: Mon 16 March at 12:00pm Early applications are welcome. We are interviewing on a rolling basis, so if you apply earlier we may speak to you sooner. Your Mission: help bring adventures to life This role is for someone with excellent communication skills, a proactive nature, and evidence of strong delivery. You do not need to have experience in the games industry. 3 to 5 days per week , depending on your preferences, skills and experience. Flexible midweek hours with regular Saturday work from 10am to 2pm. £25 - £31k salary , depending on experience, based on a 40 hour week. Salary is pro-rated for 3 or 4 day contracts. Alternatively, freelance work is paid at an hourly rate of £16 - £20. On location in central London and the Hoxton office , work at game locations across London and at a vibrant office, plus flexibility for 1-2 days remote working per week. Starting April or May 2026, depending on your availability. This role is open to candidates who are interested in either: Cross-functional track: Develop foundational skills before moving into creative, management, or sales roles, with mentoring from the leadership team, or Specialist track: Supporting HiddenCity in an ongoing role as an exceptional Real-World Game Operations Executive, with scope to grow within the Operations Team. What you'll be doing In a HiddenCity game, clues are sent to players digitally, with in-person interactions and physical puzzles along the route. As a key member of our Game Operations Team, you will take responsibility for delivering consistently exceptional experiences at scale. As you progress in the company the role will align to the career track you are aligned with. Supported by structured training, in the first year of your support to HiddenCity you will: Maintain the operational excellence of live game routes - take responsibility for stock, logistics and the game route. This includes weekly work on locations across central London. Support experience design - edit clues, test game updates, scout potential new venues and assemble physical puzzles that thousands of players interact with. Be a point of contact for customers - diagnose issues, drive sales and protect the player experience in real time. Own the corporate sales cycle - drive revenue and manage the full sales cycle from first enquiry to delivery and post-game follow-up, for corporate team-building bookings. Gain exposure to other business functions - given the nature of a startup, in addition to your core responsibilities, you will support other operations in the business such as finance and head office operations. You'll be upskilled on the company's workflow tools including Slack for messaging, Google Workspace for document management, and ClickUp for workflow and project management. A day in the life might include analysing player data to identify problematic clues, before assembling physical props, and later heading out into central London to check stock levels at venues along the game route. Benefits Growth: Significant scope for progression in the cross-function career track to senior positions, in either a creative, analytical or management capacity, and specialism in the specialist career track, linked to performance and business growth Office environment: Work from a vibrant Hoxton coworking space with a rooftop terrace, monthly events, free barista-made coffee, and a well-equipped gym Time off: for salary roles, 27 days holiday included plus bank holidays, and a 4% employer pension contribution Flexibility: 1-2 days per week remote working and weekly work on location across central London Play: Complimentary tickets for HiddenCity games for you and your friends. Company culture We aim to create exceptional experiences that reconnect people with their inner child through play. Subtle details matter to us, and we express this through considered design and thoughtful execution. You'll join a friendly, collaborative team that balances focused work with lively discussion. Most people split their week between the coworking office and remote working. We value clear processes that make it easier to scale the business and to hand work over smoothly. We use a company-wide kanban workflow and operate with a high degree of transparency about how the business works, including performance and pay. We are performance led. We value ownership, follow-through and clear communication. If something slips, we surface it early and fix it. We aim to be fair, respectful, and ambitious. You're encouraged to challenge ideas thoughtfully and to respect final decisions when they're made. We also make time to enjoy working together. We go out for team activities and meals, and Wednesdays involve treats in the office. Requirements You are: Comfortable working both independently and collaboratively Ambitious and motivated by taking on increasing responsibility A confident, positive communicator, even when raising problems Adaptable, and able to quickly assess and prioritise tasks Desirable experience: Sales or customer support experience Ideal skills if you are looking to join the cross-functional track 2:1 Bachelor's degree, or other demonstration of academic achievement A combination of highly analytical and creative skills Demonstration of aptitude in creative work, project management, or sales
The Regional Office Controller plays a crucial role in ensuring the smooth and efficient operation of regional service delivery. Responsible for managing and coordinating service activities, engineer schedules, customer interactions, invoicing, and resource management, ensuring timely and high-quality outcomes. This role directly impacts customer satisfaction by providing swift issue resolution and maintaining service contract fulfilment. Additionally, the controller's strategic reporting and cross-functional collaboration drive regional performance and support decision-making at the executive level. Ultimately, the role aims to optimise service operations, ensure service financial accuracy, and enhance customer relationships, contributing to overall business success. Operational Support • Efficiently coordinate, manage, schedule and dispatch engineers and sub-contractors for service visits, callouts, planned maintenance and other business activities. • Manage holiday rosters to ensure uninterrupted regional coverage. • Collaborate closely with the Spares Department to schedule and coordinate the delivery of parts, ensuring they coincide with planned service visits or return repair visits. • Monitor daily operations and ensure processes are running smoothly. • Ensure all service contract obligations for the region are met. • Work closely with internal departments including sales, operations, technical and design to drive regional performance and address operational challenges. Project Coordination: • Assist in managing and tracking ongoing projects to ensure they stay on time and within budget. • Help maintain project schedules, track deliverables, and communicate progress with key stakeholders. • Identify potential risks or bottlenecks in processes and provide recommendations for improvement. Administrative Support: • Maintain records of key operational metrics and project timelines. • Manage correspondence and communications related to operational tasks both internally and externally. • Oversee the regions invoicing process and pursue purchase orders to ensure timely revenue recognition for every job. • Overseeing and executing Service Contracts for Scotland Budget & Cost Management: • Assist with monitoring budgets for various projects or operational departments. • Help track expenses and prepare financial reports for operational activities. • Work with the finance team to ensure all purchases and expenditures are aligned with budgetary goals. Strategic Collaboration & Reporting • Provide general support to department heads and other team members. • Communicate effectively with all levels of staff to ensure clear operational objectives. • Prepare reports, presentations and data analysis on regional performance, challenges and opportunities. Problem Solving & Process Improvement: • Analyse operational processes to identify inefficiencies • Recommend and implement process improvements to enhance operational productivity. • Troubleshoot and resolve issues related to daily operations in a timely manner • Provide actionable insights to support strategic decision-making. Desired Skills: • Strong organisational and multitasking abilities. • Excellent communication and interpersonal skills. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management software. • Attention to detail and ability to handle several tasks simultaneously while ensuring accuracy when working under pressure. • Problem-solving and analytical thinking. • Ability to prioritise tasks and manage time effectively. • Strong sense of interdepartmental needs, deadlines, and the ability to interface with various stakeholders.
Mar 10, 2026
Full time
The Regional Office Controller plays a crucial role in ensuring the smooth and efficient operation of regional service delivery. Responsible for managing and coordinating service activities, engineer schedules, customer interactions, invoicing, and resource management, ensuring timely and high-quality outcomes. This role directly impacts customer satisfaction by providing swift issue resolution and maintaining service contract fulfilment. Additionally, the controller's strategic reporting and cross-functional collaboration drive regional performance and support decision-making at the executive level. Ultimately, the role aims to optimise service operations, ensure service financial accuracy, and enhance customer relationships, contributing to overall business success. Operational Support • Efficiently coordinate, manage, schedule and dispatch engineers and sub-contractors for service visits, callouts, planned maintenance and other business activities. • Manage holiday rosters to ensure uninterrupted regional coverage. • Collaborate closely with the Spares Department to schedule and coordinate the delivery of parts, ensuring they coincide with planned service visits or return repair visits. • Monitor daily operations and ensure processes are running smoothly. • Ensure all service contract obligations for the region are met. • Work closely with internal departments including sales, operations, technical and design to drive regional performance and address operational challenges. Project Coordination: • Assist in managing and tracking ongoing projects to ensure they stay on time and within budget. • Help maintain project schedules, track deliverables, and communicate progress with key stakeholders. • Identify potential risks or bottlenecks in processes and provide recommendations for improvement. Administrative Support: • Maintain records of key operational metrics and project timelines. • Manage correspondence and communications related to operational tasks both internally and externally. • Oversee the regions invoicing process and pursue purchase orders to ensure timely revenue recognition for every job. • Overseeing and executing Service Contracts for Scotland Budget & Cost Management: • Assist with monitoring budgets for various projects or operational departments. • Help track expenses and prepare financial reports for operational activities. • Work with the finance team to ensure all purchases and expenditures are aligned with budgetary goals. Strategic Collaboration & Reporting • Provide general support to department heads and other team members. • Communicate effectively with all levels of staff to ensure clear operational objectives. • Prepare reports, presentations and data analysis on regional performance, challenges and opportunities. Problem Solving & Process Improvement: • Analyse operational processes to identify inefficiencies • Recommend and implement process improvements to enhance operational productivity. • Troubleshoot and resolve issues related to daily operations in a timely manner • Provide actionable insights to support strategic decision-making. Desired Skills: • Strong organisational and multitasking abilities. • Excellent communication and interpersonal skills. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management software. • Attention to detail and ability to handle several tasks simultaneously while ensuring accuracy when working under pressure. • Problem-solving and analytical thinking. • Ability to prioritise tasks and manage time effectively. • Strong sense of interdepartmental needs, deadlines, and the ability to interface with various stakeholders.
CIPFA Financial Controller Salary: £60,000 - £65,000 Permanent, Full-time (32 hours across 4 days - compressed hours) Hybrid working - typically 2 days a week in the office Office based in Moorgate, London About CIPFA The Chartered Institute of Public Finance and Accountancy (CIPFA) is the world's only professional accountancy body dedicated to public finance. For over a century, we have supported governments, public services and organisations across the UK and internationally to ensure public money is managed effectively and transparently. Our work sits at the heart of public trust. From setting professional standards and providing training to delivering advisory services and research, CIPFA plays a critical role in strengthening financial management across the public sector. Our members work in central and local government, health, housing, and international development, helping ensure that public resources deliver the greatest possible impact. As CIPFA continues to develop its global reach and commercial activities, we are seeking a Financial Controller to help ensure the organisation maintains the highest standards of financial stewardship, governance and reporting. About the Role We're seeking a senior member of the CIPFA Finance management team. Alongside the core deliverables, you'll work with the CFO and Head of Finance to shape our financial strategy and transform operations. The Financial Controller will lead CIPFA's technical accounting, treasury, tax and financial reporting activities across the organisation and its trading subsidiary. This is a broad and hands-on role with responsibility for statutory reporting, year-end and audit management, treasury oversight and the charity's tax environment. You will ensure CIPFA maintains robust financial controls and compliance with charity accounting standards while shaping wider finance initiatives and organisational projects. Working closely with colleagues across the finance team and the wider organisation, you will also provide expertise on complex accounting matters including revenue recognition, grants and fund accounting, and foreign currency activity. CIPFA has successfully implemented a suite of Microsoft systems providing a platform for further operational transformation. The role offers the opportunity to substantially improve reporting and processes to deliver strategic change and enhanced financial governance. Key Responsibilities Lead the preparation of statutory accounts for the charity, subsidiary and consolidated group. Manage the year-end close process and act as the key point of contact for external auditors. Oversee CIPFA's tax and VAT environment, including compliance, quarterly returns and partial exemption calculations. Manage treasury activities including cash management, investments and foreign currency exposure. Maintain strong financial controls and support improvements to the organisation's control environment. Oversee complex accounting areas including property accounting, grants and revenue recognition. Ensure compliance with SORP FRS102 and other relevant accounting standards. Support the budgeting process and quarterly reforecasts in collaboration with the Finance Business Partner. Work with colleagues to improve financial systems, reporting capability and the chart of accounts structure. Manage internal audits and contribute to wider governance, risk and compliance initiatives. Provide financial training, guidance and documentation across areas of responsibility. What We're Looking For A fully qualified accountant (CIPFA, ACA, ACCA, CIMA or equivalent). Strong experience preparing charity and group statutory accounts. Experience managing charity tax and VAT matters, including partial exemption and international sales. Excellent knowledge of accounting standards, particularly SORP FRS102. Experience managing year-end processes and working with external auditors. Strong Excel and analytical skills, with experience improving systems and financial processes. Excellent communication skills with the ability to work collaboratively with both finance and non-finance colleagues. A proactive and improvement-focused approach to finance operations. Why Join CIPFA? CIPFA offers the opportunity to work in an organisation with a unique and meaningful mission: supporting better financial management across public services worldwide. We pride ourselves on being collaborative, people-focused and forward-looking. Our hybrid working model and compressed four-day week provide flexibility while enabling our teams to deliver impactful work in a supportive environment. You will join a finance team that plays a central role in ensuring CIPFA continues to deliver high-quality services to members, governments and public organisations around the world. How to Apply CIPFA are partnering with Allen Lane on this appointment. To find out more about the role or to discuss your suitability, please contact Iain Slinn at Allen Lane to arrange an informal conversation. Closing deadline: Monday 23rd March 1st stage interview: w/c 30th March 2nd stage interview: w/c 6th April
Mar 10, 2026
Full time
CIPFA Financial Controller Salary: £60,000 - £65,000 Permanent, Full-time (32 hours across 4 days - compressed hours) Hybrid working - typically 2 days a week in the office Office based in Moorgate, London About CIPFA The Chartered Institute of Public Finance and Accountancy (CIPFA) is the world's only professional accountancy body dedicated to public finance. For over a century, we have supported governments, public services and organisations across the UK and internationally to ensure public money is managed effectively and transparently. Our work sits at the heart of public trust. From setting professional standards and providing training to delivering advisory services and research, CIPFA plays a critical role in strengthening financial management across the public sector. Our members work in central and local government, health, housing, and international development, helping ensure that public resources deliver the greatest possible impact. As CIPFA continues to develop its global reach and commercial activities, we are seeking a Financial Controller to help ensure the organisation maintains the highest standards of financial stewardship, governance and reporting. About the Role We're seeking a senior member of the CIPFA Finance management team. Alongside the core deliverables, you'll work with the CFO and Head of Finance to shape our financial strategy and transform operations. The Financial Controller will lead CIPFA's technical accounting, treasury, tax and financial reporting activities across the organisation and its trading subsidiary. This is a broad and hands-on role with responsibility for statutory reporting, year-end and audit management, treasury oversight and the charity's tax environment. You will ensure CIPFA maintains robust financial controls and compliance with charity accounting standards while shaping wider finance initiatives and organisational projects. Working closely with colleagues across the finance team and the wider organisation, you will also provide expertise on complex accounting matters including revenue recognition, grants and fund accounting, and foreign currency activity. CIPFA has successfully implemented a suite of Microsoft systems providing a platform for further operational transformation. The role offers the opportunity to substantially improve reporting and processes to deliver strategic change and enhanced financial governance. Key Responsibilities Lead the preparation of statutory accounts for the charity, subsidiary and consolidated group. Manage the year-end close process and act as the key point of contact for external auditors. Oversee CIPFA's tax and VAT environment, including compliance, quarterly returns and partial exemption calculations. Manage treasury activities including cash management, investments and foreign currency exposure. Maintain strong financial controls and support improvements to the organisation's control environment. Oversee complex accounting areas including property accounting, grants and revenue recognition. Ensure compliance with SORP FRS102 and other relevant accounting standards. Support the budgeting process and quarterly reforecasts in collaboration with the Finance Business Partner. Work with colleagues to improve financial systems, reporting capability and the chart of accounts structure. Manage internal audits and contribute to wider governance, risk and compliance initiatives. Provide financial training, guidance and documentation across areas of responsibility. What We're Looking For A fully qualified accountant (CIPFA, ACA, ACCA, CIMA or equivalent). Strong experience preparing charity and group statutory accounts. Experience managing charity tax and VAT matters, including partial exemption and international sales. Excellent knowledge of accounting standards, particularly SORP FRS102. Experience managing year-end processes and working with external auditors. Strong Excel and analytical skills, with experience improving systems and financial processes. Excellent communication skills with the ability to work collaboratively with both finance and non-finance colleagues. A proactive and improvement-focused approach to finance operations. Why Join CIPFA? CIPFA offers the opportunity to work in an organisation with a unique and meaningful mission: supporting better financial management across public services worldwide. We pride ourselves on being collaborative, people-focused and forward-looking. Our hybrid working model and compressed four-day week provide flexibility while enabling our teams to deliver impactful work in a supportive environment. You will join a finance team that plays a central role in ensuring CIPFA continues to deliver high-quality services to members, governments and public organisations around the world. How to Apply CIPFA are partnering with Allen Lane on this appointment. To find out more about the role or to discuss your suitability, please contact Iain Slinn at Allen Lane to arrange an informal conversation. Closing deadline: Monday 23rd March 1st stage interview: w/c 30th March 2nd stage interview: w/c 6th April
CIPFA Financial Controller Salary: £60,000 £65,000 Permanent, Full-time (32 hours across 4 days compressed hours) Hybrid working typically 2 days a week in the office Office based in Moorgate, London About CIPFA The Chartered Institute of Public Finance and Accountancy (CIPFA) is the world s only professional accountancy body dedicated to public finance. For over a century, we have supported governments, public services and organisations across the UK and internationally to ensure public money is managed effectively and transparently. Our work sits at the heart of public trust. From setting professional standards and providing training to delivering advisory services and research, CIPFA plays a critical role in strengthening financial management across the public sector. Our members work in central and local government, health, housing, and international development, helping ensure that public resources deliver the greatest possible impact. As CIPFA continues to develop its global reach and commercial activities, we are seeking a Financial Controller to help ensure the organisation maintains the highest standards of financial stewardship, governance and reporting. About the Role We re seeking a senior member of the CIPFA Finance management team. Alongside the core deliverables, you ll work with the CFO and Head of Finance to shape our financial strategy and transform operations. The Financial Controller will lead CIPFA s technical accounting, treasury, tax and financial reporting activities across the organisation and its trading subsidiary. This is a broad and hands-on role with responsibility for statutory reporting, year-end and audit management, treasury oversight and the charity s tax environment. You will ensure CIPFA maintains robust financial controls and compliance with charity accounting standards while shaping wider finance initiatives and organisational projects. Working closely with colleagues across the finance team and the wider organisation, you will also provide expertise on complex accounting matters including revenue recognition, grants and fund accounting, and foreign currency activity. CIPFA has successfully implemented a suite of Microsoft systems providing a platform for further operational transformation. The role offers the opportunity to substantially improve reporting and processes to deliver strategic change and enhanced financial governance. Key Responsibilities Lead the preparation of statutory accounts for the charity, subsidiary and consolidated group. Manage the year-end close process and act as the key point of contact for external auditors. Oversee CIPFA s tax and VAT environment, including compliance, quarterly returns and partial exemption calculations. Manage treasury activities including cash management, investments and foreign currency exposure. Maintain strong financial controls and support improvements to the organisation s control environment. Oversee complex accounting areas including property accounting, grants and revenue recognition. Ensure compliance with SORP FRS102 and other relevant accounting standards. Support the budgeting process and quarterly reforecasts in collaboration with the Finance Business Partner. Work with colleagues to improve financial systems, reporting capability and the chart of accounts structure. Manage internal audits and contribute to wider governance, risk and compliance initiatives. Provide financial training, guidance and documentation across areas of responsibility. What We re Looking For A fully qualified accountant (CIPFA, ACA, ACCA, CIMA or equivalent). Strong experience preparing charity and group statutory accounts. Experience managing charity tax and VAT matters, including partial exemption and international sales. Excellent knowledge of accounting standards, particularly SORP FRS102. Experience managing year-end processes and working with external auditors. Strong Excel and analytical skills, with experience improving systems and financial processes. Excellent communication skills with the ability to work collaboratively with both finance and non-finance colleagues. A proactive and improvement-focused approach to finance operations. Why Join CIPFA? CIPFA offers the opportunity to work in an organisation with a unique and meaningful mission: supporting better financial management across public services worldwide. We pride ourselves on being collaborative, people-focused and forward-looking. Our hybrid working model and compressed four-day week provide flexibility while enabling our teams to deliver impactful work in a supportive environment. You will join a finance team that plays a central role in ensuring CIPFA continues to deliver high-quality services to members, governments and public organisations around the world. How to Apply CIPFA are partnering with Allen Lane on this appointment. To find out more about the role or to discuss your suitability, please contact Iain Slinn at Allen Lane to arrange an informal conversation. Closing deadline: Monday 23rd March 1st stage interview: w/c 30th March 2nd stage interview: w/c 6th April
Mar 10, 2026
Full time
CIPFA Financial Controller Salary: £60,000 £65,000 Permanent, Full-time (32 hours across 4 days compressed hours) Hybrid working typically 2 days a week in the office Office based in Moorgate, London About CIPFA The Chartered Institute of Public Finance and Accountancy (CIPFA) is the world s only professional accountancy body dedicated to public finance. For over a century, we have supported governments, public services and organisations across the UK and internationally to ensure public money is managed effectively and transparently. Our work sits at the heart of public trust. From setting professional standards and providing training to delivering advisory services and research, CIPFA plays a critical role in strengthening financial management across the public sector. Our members work in central and local government, health, housing, and international development, helping ensure that public resources deliver the greatest possible impact. As CIPFA continues to develop its global reach and commercial activities, we are seeking a Financial Controller to help ensure the organisation maintains the highest standards of financial stewardship, governance and reporting. About the Role We re seeking a senior member of the CIPFA Finance management team. Alongside the core deliverables, you ll work with the CFO and Head of Finance to shape our financial strategy and transform operations. The Financial Controller will lead CIPFA s technical accounting, treasury, tax and financial reporting activities across the organisation and its trading subsidiary. This is a broad and hands-on role with responsibility for statutory reporting, year-end and audit management, treasury oversight and the charity s tax environment. You will ensure CIPFA maintains robust financial controls and compliance with charity accounting standards while shaping wider finance initiatives and organisational projects. Working closely with colleagues across the finance team and the wider organisation, you will also provide expertise on complex accounting matters including revenue recognition, grants and fund accounting, and foreign currency activity. CIPFA has successfully implemented a suite of Microsoft systems providing a platform for further operational transformation. The role offers the opportunity to substantially improve reporting and processes to deliver strategic change and enhanced financial governance. Key Responsibilities Lead the preparation of statutory accounts for the charity, subsidiary and consolidated group. Manage the year-end close process and act as the key point of contact for external auditors. Oversee CIPFA s tax and VAT environment, including compliance, quarterly returns and partial exemption calculations. Manage treasury activities including cash management, investments and foreign currency exposure. Maintain strong financial controls and support improvements to the organisation s control environment. Oversee complex accounting areas including property accounting, grants and revenue recognition. Ensure compliance with SORP FRS102 and other relevant accounting standards. Support the budgeting process and quarterly reforecasts in collaboration with the Finance Business Partner. Work with colleagues to improve financial systems, reporting capability and the chart of accounts structure. Manage internal audits and contribute to wider governance, risk and compliance initiatives. Provide financial training, guidance and documentation across areas of responsibility. What We re Looking For A fully qualified accountant (CIPFA, ACA, ACCA, CIMA or equivalent). Strong experience preparing charity and group statutory accounts. Experience managing charity tax and VAT matters, including partial exemption and international sales. Excellent knowledge of accounting standards, particularly SORP FRS102. Experience managing year-end processes and working with external auditors. Strong Excel and analytical skills, with experience improving systems and financial processes. Excellent communication skills with the ability to work collaboratively with both finance and non-finance colleagues. A proactive and improvement-focused approach to finance operations. Why Join CIPFA? CIPFA offers the opportunity to work in an organisation with a unique and meaningful mission: supporting better financial management across public services worldwide. We pride ourselves on being collaborative, people-focused and forward-looking. Our hybrid working model and compressed four-day week provide flexibility while enabling our teams to deliver impactful work in a supportive environment. You will join a finance team that plays a central role in ensuring CIPFA continues to deliver high-quality services to members, governments and public organisations around the world. How to Apply CIPFA are partnering with Allen Lane on this appointment. To find out more about the role or to discuss your suitability, please contact Iain Slinn at Allen Lane to arrange an informal conversation. Closing deadline: Monday 23rd March 1st stage interview: w/c 30th March 2nd stage interview: w/c 6th April
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Mar 10, 2026
Full time
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Competitive salary plus excellent benefits Simplyhealth Funding Services (SFS) sits at the heart of our ambition to make healthcare more affordable and accessible for everyone in the UK. SFS is responsible for the Group's financing strategy, operational delivery, and lender partnerships - enabling customers to fund the care they need, when they need it. As we expand our role in UK healthcare, the ability to offer simple, fair and compliant financial products is critical to our future. This role leads both the strategic direction of funding across the Group and the operational management of the SFS function which will include evolving our systems and processes, ready for the next phase of growth. As Head of Funding Services, you'll report to the Corporate Finance Director and take ownership of building a multi-lender, multi-product financing strategy that underpins our Group ambition. You will also oversee the SFS Operations team, ensuring robust regulatory compliance, streamlined onboarding of Appointed Representatives (ARs) and Introducer Appointed Representatives (IARs), and scalable operational processes capable of supporting new markets and increased volume. What you'll do In this role, you'll shape and lead the future of financing across Simplyhealth. You'll build and own an ambitious three-year growth model designed to transform Funding Services into a revenue stream for the Group, helping us unlock new ways for customers to access the care they need. You'll take the reins on our financing strategy - owning relationships with providers such as consumer lenders, building a multi-lender panel that strengthens resilience, boosts competitiveness, and opens the door to innovative funding structures. Your work will span forward flow arrangements, embedded finance opportunities, and evaluating potential partners or acquisitions that accelerate our ambitions. Alongside this, you'll play a leading role in designing, testing and scaling new credit propositions. Working closely with our Foundry team, you'll run test and learn pilots, refine propositions based on real world data, and prepare them for mass market launch. You'll bring a deep understanding of the UK credit landscape and emerging regulation to ensure our products are both compliant and commercially compelling. You'll also provide the leadership and oversight needed to strengthen the operational foundations of SFS. That includes guiding the SFS Operations team through a period of change, and ensuring we have the controls, processes and infrastructure needed to grow with confidence. From AR / IAR onboarding and due diligence to customer oversight and regulatory responsibilities such as Consumer Duty and financial promotions, you'll ensure our operations are robust, scalable and ready for the future. Finally, you'll act as a trusted partner across the organisation - collaborating with leaders in our Health Plan and Denplan lines of business, as well as Group functions including Finance, Internal Audit and More. You'll influence Executive and Board level conversations, shape strategy, and provide clear, insightful reporting to the SFS Board on progress, risks and opportunities. In short, you'll be the driving force behind both the strategic vision and operational success of Simplyhealth Funding Services. About You To thrive in this role, you should have: Deep knowledge of the UK credit and financing market, including legislation, lenders, and emerging opportunities. Experience working with multi lender models, funding structures (forward flow, balance sheet lending, partnerships), and market mapping. Strong commercial acumen with experience negotiating and delivering complex financial partnerships. Proven ability to design and scale new credit propositions, ideally in a regulated environment. Hands on delivery mindset - comfortable balancing strategic vision with operational detail. Experience leading transformation across technology enabled change and operational process improvement. Excellent stakeholder management skills and confidence influencing Executive level decision making. A self-starter with resilience, curiosity and the ability to work through ambiguity to deliver meaningful outcomes. In return, we offer: A competitive annual salary. Annual car allowance. Group annual discretionary bonus. 36 days holiday (including 8 bank holidays), with the option to buy/sell additional leave. A comprehensive pension scheme with flexible contribution options. A yearly company funded allowance for benefits such as critical illness cover, private health cover and lots more. Your choice of Simplyhealth's core products (Cash Plan or Dental Plan). Life Assurance. Your Recruitment Journey A telephone interview with our Head of People Operations. First interview with the Corporate Finance Director and our Chief Risk Officer. Psychometric assessment and verbal & numerical test. Final panel interview with Corporate Finance Director, Chief Financial Officer and Chief People Officer. Successful candidates will receive a conditional offer subject to pre employment checks, including credit and DBS checks, due to regulatory responsibilities. If this sounds like you, we'd love you to join us and help shape the future of healthcare funding at Simplyhealth. Up to £70,000 per year plus Sales Commission
Mar 09, 2026
Full time
Competitive salary plus excellent benefits Simplyhealth Funding Services (SFS) sits at the heart of our ambition to make healthcare more affordable and accessible for everyone in the UK. SFS is responsible for the Group's financing strategy, operational delivery, and lender partnerships - enabling customers to fund the care they need, when they need it. As we expand our role in UK healthcare, the ability to offer simple, fair and compliant financial products is critical to our future. This role leads both the strategic direction of funding across the Group and the operational management of the SFS function which will include evolving our systems and processes, ready for the next phase of growth. As Head of Funding Services, you'll report to the Corporate Finance Director and take ownership of building a multi-lender, multi-product financing strategy that underpins our Group ambition. You will also oversee the SFS Operations team, ensuring robust regulatory compliance, streamlined onboarding of Appointed Representatives (ARs) and Introducer Appointed Representatives (IARs), and scalable operational processes capable of supporting new markets and increased volume. What you'll do In this role, you'll shape and lead the future of financing across Simplyhealth. You'll build and own an ambitious three-year growth model designed to transform Funding Services into a revenue stream for the Group, helping us unlock new ways for customers to access the care they need. You'll take the reins on our financing strategy - owning relationships with providers such as consumer lenders, building a multi-lender panel that strengthens resilience, boosts competitiveness, and opens the door to innovative funding structures. Your work will span forward flow arrangements, embedded finance opportunities, and evaluating potential partners or acquisitions that accelerate our ambitions. Alongside this, you'll play a leading role in designing, testing and scaling new credit propositions. Working closely with our Foundry team, you'll run test and learn pilots, refine propositions based on real world data, and prepare them for mass market launch. You'll bring a deep understanding of the UK credit landscape and emerging regulation to ensure our products are both compliant and commercially compelling. You'll also provide the leadership and oversight needed to strengthen the operational foundations of SFS. That includes guiding the SFS Operations team through a period of change, and ensuring we have the controls, processes and infrastructure needed to grow with confidence. From AR / IAR onboarding and due diligence to customer oversight and regulatory responsibilities such as Consumer Duty and financial promotions, you'll ensure our operations are robust, scalable and ready for the future. Finally, you'll act as a trusted partner across the organisation - collaborating with leaders in our Health Plan and Denplan lines of business, as well as Group functions including Finance, Internal Audit and More. You'll influence Executive and Board level conversations, shape strategy, and provide clear, insightful reporting to the SFS Board on progress, risks and opportunities. In short, you'll be the driving force behind both the strategic vision and operational success of Simplyhealth Funding Services. About You To thrive in this role, you should have: Deep knowledge of the UK credit and financing market, including legislation, lenders, and emerging opportunities. Experience working with multi lender models, funding structures (forward flow, balance sheet lending, partnerships), and market mapping. Strong commercial acumen with experience negotiating and delivering complex financial partnerships. Proven ability to design and scale new credit propositions, ideally in a regulated environment. Hands on delivery mindset - comfortable balancing strategic vision with operational detail. Experience leading transformation across technology enabled change and operational process improvement. Excellent stakeholder management skills and confidence influencing Executive level decision making. A self-starter with resilience, curiosity and the ability to work through ambiguity to deliver meaningful outcomes. In return, we offer: A competitive annual salary. Annual car allowance. Group annual discretionary bonus. 36 days holiday (including 8 bank holidays), with the option to buy/sell additional leave. A comprehensive pension scheme with flexible contribution options. A yearly company funded allowance for benefits such as critical illness cover, private health cover and lots more. Your choice of Simplyhealth's core products (Cash Plan or Dental Plan). Life Assurance. Your Recruitment Journey A telephone interview with our Head of People Operations. First interview with the Corporate Finance Director and our Chief Risk Officer. Psychometric assessment and verbal & numerical test. Final panel interview with Corporate Finance Director, Chief Financial Officer and Chief People Officer. Successful candidates will receive a conditional offer subject to pre employment checks, including credit and DBS checks, due to regulatory responsibilities. If this sounds like you, we'd love you to join us and help shape the future of healthcare funding at Simplyhealth. Up to £70,000 per year plus Sales Commission
Why Join Pine Trees Hotel? Experience a warm welcome in the Scottish Highlands and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate. Your Role As General Manager you will be responsible for the overall management and operation of the 4 Pine Trees Hotel, a member of SLH and East Haugh House, which will launch in the summer of 2026. You will ensure the highest standards of service, guest satisfaction, and profitability. This role requires a strong leader with a passion for hospitality, someone with exceptional 4 or 5 Red Star experience, and the ability to inspire and manage a diverse team. As General Manager you will lead and motivate the hotel team to achieve both immediate goals and long-term strategy. The focus is on embedding an inspiring team culture, people development, commercial achievement spanning from top line revenue to bottom line profitability, quality and service delivery excellence. Key responsibilities Provide strategic direction and leadership for the hotel, ensuring a wholly positive and engaged work environment. Mentor and develop senior leaders within the hotel. Implement and maintain high level 4 & 5 Red Star standard operating procedures across the hotel, ensuring the hotel team is delivering exceptional service to our guests, with any insights rectified through appropriate training. In conjunction with the Head of Commercial and their team, develop and execute sales and marketing strategies to attract and retain guests and clients. Be present for high level industry showcasing of the hotel through FAM trips, hosting lunches, dinners, receptions etc. In conjunction with the Head of Operations and Head of Commercial, develop the hotel's budget and financial plans. Manage the financial performance including attainment of annual revenue growth and profit conversion targets. Monitor financial performance and implement cost-control measures. Where revenue concerns exist to develop and deploy appropriate operational cost actions to maximise profit protection. In collaboration with the Head of Commercial, maximize revenue through effective pricing and sales strategies for bedrooms, events, external spa, restaurant and bar. Oversee the recruitment, training, and development of hotel teams, supporting managers to select the best candidates for vacancies and have a pipeline of succession roles secured. Promote a culture of continuous improvement and professional development. Collaborate closely with Head of Operations and peer group in stringently reviewing key service measurements to attain guest net promoter score and brand global review index in alignment with scorecard targets. Champion and encourage a culture and awareness within the properties which support our initiatives to our charity partners and local community initiatives. About you 4 or 5 Red Star luxury hotel experience. Ability to create a high performing and all-inclusive guest centric culture. Sales focused with an ability to expertly support closing business leads. Strong growth mindset with the ability to adapt. Excellent verbal and written communication. Excellent organizational skills, with the ability to handle multiple priorities. Highly analytical, creative problem solver and a strong leader. Ability to make concise cost benefit decisions. Crisis management skills. Leading from the front mentality with effective resourcing skills.
Mar 09, 2026
Full time
Why Join Pine Trees Hotel? Experience a warm welcome in the Scottish Highlands and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate. Your Role As General Manager you will be responsible for the overall management and operation of the 4 Pine Trees Hotel, a member of SLH and East Haugh House, which will launch in the summer of 2026. You will ensure the highest standards of service, guest satisfaction, and profitability. This role requires a strong leader with a passion for hospitality, someone with exceptional 4 or 5 Red Star experience, and the ability to inspire and manage a diverse team. As General Manager you will lead and motivate the hotel team to achieve both immediate goals and long-term strategy. The focus is on embedding an inspiring team culture, people development, commercial achievement spanning from top line revenue to bottom line profitability, quality and service delivery excellence. Key responsibilities Provide strategic direction and leadership for the hotel, ensuring a wholly positive and engaged work environment. Mentor and develop senior leaders within the hotel. Implement and maintain high level 4 & 5 Red Star standard operating procedures across the hotel, ensuring the hotel team is delivering exceptional service to our guests, with any insights rectified through appropriate training. In conjunction with the Head of Commercial and their team, develop and execute sales and marketing strategies to attract and retain guests and clients. Be present for high level industry showcasing of the hotel through FAM trips, hosting lunches, dinners, receptions etc. In conjunction with the Head of Operations and Head of Commercial, develop the hotel's budget and financial plans. Manage the financial performance including attainment of annual revenue growth and profit conversion targets. Monitor financial performance and implement cost-control measures. Where revenue concerns exist to develop and deploy appropriate operational cost actions to maximise profit protection. In collaboration with the Head of Commercial, maximize revenue through effective pricing and sales strategies for bedrooms, events, external spa, restaurant and bar. Oversee the recruitment, training, and development of hotel teams, supporting managers to select the best candidates for vacancies and have a pipeline of succession roles secured. Promote a culture of continuous improvement and professional development. Collaborate closely with Head of Operations and peer group in stringently reviewing key service measurements to attain guest net promoter score and brand global review index in alignment with scorecard targets. Champion and encourage a culture and awareness within the properties which support our initiatives to our charity partners and local community initiatives. About you 4 or 5 Red Star luxury hotel experience. Ability to create a high performing and all-inclusive guest centric culture. Sales focused with an ability to expertly support closing business leads. Strong growth mindset with the ability to adapt. Excellent verbal and written communication. Excellent organizational skills, with the ability to handle multiple priorities. Highly analytical, creative problem solver and a strong leader. Ability to make concise cost benefit decisions. Crisis management skills. Leading from the front mentality with effective resourcing skills.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland-not that we're bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. The Financial Controller is a senior role within our busy finance team, reporting to the Finance Director to oversee all financial and accounting operations to ensure accuracy, timeliness and compliance with relevant laws and accounting standards, making sure that all accounting records are appropriately kept. Working alongside the Lead Finance Business Partner and Financial Compliance Manager, you will be responsible for your own workload - leading and managing the finance team, setting goals, providing guidance and ensuring team performance are key priorities. The Role - Financial Controller The Financial Controller is a varied role and will be able to provide assurance on governance of systems and processes within the finance function. Taking responsibility for the monthly management accounts and reporting packs, the Financial Controller will focus upon financial matters relating to business operations across key areas; revenue reporting, directing and controlling operating costs and profit to support in driving up margin, capital expenditure and ensuring working capital remains positive. Financial Reporting: To prepare accurate and timely financial reports to both external and internal stakeholders, managing financial close process including monthly management accounts, quarterly group consolidation accounts and annual financial statements. To ensure all MI reports are issued to the deadline to Senior Management Team, as required and help continuous improvement in management reporting. To provide financial analysis of the results such as variance analysis, margin analysis, overhead analysis and comparison against budget and/or reporting. To provide revenue and expense reports which involve department, contractual or project-specific analysis, including daily sales update and month end snapshot. To prepare stock valuation report and GP margin analysis. To troubleshoot financial results as required. To identify risks to the forecast and outturn for the year. To monitor actions to mitigate the risks and work with the business to track actions and implications. To support managers and budget holders with clear and simple financial reports, ensuring all managers have a true understanding of their budget and financial position. Compliance: Ensure adherence to financial regulations, including those related to audit and assurance engagements, and lead/liaise with auditors and regulatory authorities. Review audit findings and ensure compliance with audit standards. Develop systems, processes and controls to ensure compliance with accounting standards. Financial Systems: To maintain and improve financial systems and controls to support business operations and enhance efficiency. What You Will Need In The Role Of Financial Controller A minimum of 3 years experience working in a related finance role, with experience of financial and management accounting and reporting. Knowledge of the reporting process from start to finish across the business and how the finance team and other departments impacts this. Understanding of ERP systems and modules. Understanding of technical accounting transactions and processes, including sales, purchase ledger, stock, assets and liabilities and the month end process. Experience with management reporting and development of reporting packs meeting the needs of the stakeholder. Ideally hold a professional accountancy qualification, such as CIMA or ACCA. To be able to understand finance and operational stakeholder's needs and requirements to provide excellent customer service. To understand the balance between challenge and support and work collaboratively together. Always looks for ways to improve the service or experience given; is insatiably curious and works creatively to challenge the status quo. What You Will Learn & What Liquidline Can Offer You Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too: 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge. Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs. Candidate Referral Program: Help grow our team and earn rewards Company Bonus Scheme: Celebrate success with us. Enhanced Sick Pay: Supporting you when you need it most Enhanced Parental Leave: Comprehensive support for your family journey Salary Sacrifice Pension Scheme: Save for your future with ease. Life Assurance & Income Protection (UK Only): Peace of mind for you. HSF Health Plan: Access affordable healthcare. YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support. Employee Assistance Programme: Mental health support, virtual GP services and more. Menopause Support via Stella App: Tailored support for this stage of life. Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences. Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Mar 09, 2026
Full time
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland-not that we're bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. The Financial Controller is a senior role within our busy finance team, reporting to the Finance Director to oversee all financial and accounting operations to ensure accuracy, timeliness and compliance with relevant laws and accounting standards, making sure that all accounting records are appropriately kept. Working alongside the Lead Finance Business Partner and Financial Compliance Manager, you will be responsible for your own workload - leading and managing the finance team, setting goals, providing guidance and ensuring team performance are key priorities. The Role - Financial Controller The Financial Controller is a varied role and will be able to provide assurance on governance of systems and processes within the finance function. Taking responsibility for the monthly management accounts and reporting packs, the Financial Controller will focus upon financial matters relating to business operations across key areas; revenue reporting, directing and controlling operating costs and profit to support in driving up margin, capital expenditure and ensuring working capital remains positive. Financial Reporting: To prepare accurate and timely financial reports to both external and internal stakeholders, managing financial close process including monthly management accounts, quarterly group consolidation accounts and annual financial statements. To ensure all MI reports are issued to the deadline to Senior Management Team, as required and help continuous improvement in management reporting. To provide financial analysis of the results such as variance analysis, margin analysis, overhead analysis and comparison against budget and/or reporting. To provide revenue and expense reports which involve department, contractual or project-specific analysis, including daily sales update and month end snapshot. To prepare stock valuation report and GP margin analysis. To troubleshoot financial results as required. To identify risks to the forecast and outturn for the year. To monitor actions to mitigate the risks and work with the business to track actions and implications. To support managers and budget holders with clear and simple financial reports, ensuring all managers have a true understanding of their budget and financial position. Compliance: Ensure adherence to financial regulations, including those related to audit and assurance engagements, and lead/liaise with auditors and regulatory authorities. Review audit findings and ensure compliance with audit standards. Develop systems, processes and controls to ensure compliance with accounting standards. Financial Systems: To maintain and improve financial systems and controls to support business operations and enhance efficiency. What You Will Need In The Role Of Financial Controller A minimum of 3 years experience working in a related finance role, with experience of financial and management accounting and reporting. Knowledge of the reporting process from start to finish across the business and how the finance team and other departments impacts this. Understanding of ERP systems and modules. Understanding of technical accounting transactions and processes, including sales, purchase ledger, stock, assets and liabilities and the month end process. Experience with management reporting and development of reporting packs meeting the needs of the stakeholder. Ideally hold a professional accountancy qualification, such as CIMA or ACCA. To be able to understand finance and operational stakeholder's needs and requirements to provide excellent customer service. To understand the balance between challenge and support and work collaboratively together. Always looks for ways to improve the service or experience given; is insatiably curious and works creatively to challenge the status quo. What You Will Learn & What Liquidline Can Offer You Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too: 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge. Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs. Candidate Referral Program: Help grow our team and earn rewards Company Bonus Scheme: Celebrate success with us. Enhanced Sick Pay: Supporting you when you need it most Enhanced Parental Leave: Comprehensive support for your family journey Salary Sacrifice Pension Scheme: Save for your future with ease. Life Assurance & Income Protection (UK Only): Peace of mind for you. HSF Health Plan: Access affordable healthcare. YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support. Employee Assistance Programme: Mental health support, virtual GP services and more. Menopause Support via Stella App: Tailored support for this stage of life. Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences. Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. About the role As Perk continues to scale globally and strengthen its presence across Europe and the US, ensuring labour law, security compliance and consistent people related governance across entities has become a strategic priority. The People Operations Compliance Partner plays a critical role in translating employment law, regulatory requirements, and internal policies into practical, scalable ways of working that protect the business while enabling a strong employee experience. This role supports compliance across all countries where Perk operates, adopting a pragmatic, risk based, and business aligned approach that reflects how the company actually operates. Acting as a key bridge between People Operations, Legal, and Security, this role coordinates cross functional compliance, policy, and audit initiatives, ensuring clarity of ownership, visibility of risk, and follow through on actions. Rather than enforcing compliance in isolation, the role provides transparency and informed recommendations to leadership by mapping compliance requirements, assessing associated risks, and enabling risk aware decision making. Importantly, this role is execution focused. Beyond identifying and planning compliance initiatives, the People Operations Compliance Partner is responsible for driving them to completion: coordinating internal stakeholders, external counsels, and providers to ensure outcomes are delivered, embedded into day to day operations, and sustained over time. The role represents the People team in labour law, compliance, audit, and policy related matters, ensuring legislative changes and regulatory obligations are proactively implemented across entities. While this is not an employee relations case handling role, it ensures the frameworks, processes, and governance mechanisms are in place so that the wider People team can operate consistently, compliantly, and with confidence. This position requires a high degree of autonomy, prioritisation, and ownership. The successful candidate will be comfortable balancing strategic assessment with hands on execution, progressing work independently, and operating effectively in a complex, fast growing environment. Key Responsibilities 1. Labour Law & Compliance Coordination Act as the main liaison between Legal and People Operations on all employment law and compliance matters. Translate legal and regulatory updates across Europe and the US into practical, business oriented solutions that align with our company's ways of working, keeping operational guidance simple and easily actionable by non legal audiences. Maintain a global compliance dashboard that visually tracks compliance status across all active countries, highlighting actions and potential risks. Conduct independent risk assessments when new requests, regulations, or internal projects require compliance evaluation. 2. Compliance Programs, Audits & Governance Lead and execute compliance audits and compliance driven initiatives globally, including audits, remediation actions, and implementation of new compliance requirements, ensuring comprehensive reviews and actionable follow ups that reflect both legal compliance and company values. Support audits led by the Security team such as ISO and SOC2, providing all necessary data and evidence from the People team side for the success of these audits and certifications. Support People Operations owned statutory and regulatory audits, including but not limited to R&D certification audits and non financial reporting requirements (e.g. EINF in Spain). This includes preparing documentation, coordinating responses with external auditors, and enabling managers and employees selected for audit interviews. Support M&A related employment due diligence and harmonisation work, including entity merges, and post transaction integration activities coordinating across Legal, Payroll, and People Partners. Take a hands on role in audit preparation and delivery, including evidence gathering, documentation review, stakeholder coordination, and follow up actions. Partner with Legal, Total Rewards and Payroll to ensure compliance with upcoming frameworks such as the EU Pay Transparency Directive, AI Act, and time tracking regulations, and driving actions arising from legal updates. 3. Policy Partnership & Governance Partner with Legal and Security to review, draft, and roll out new or revised policies. Maintain a policy and process roadmap by assessing compliance risk and impact, and make recommendations to internal People Operations processes to ensure our standard operating procedures are risk informed, and in line with local legislation, internal policies and company practices. Contribute to ensuring all employee facing policies are clear, accessible, and aligned with company culture and tone. Coordinate the maintenance of compliant contract templates, offer letters, and employee handbooks in partnership with Legal and external counsels. Drive the implementation of compliance and security related initiatives that require cross functional coordination, operational execution, and ongoing monitoring. 4. Cross Functional Partnership & Governance Enablement Serve as an escalation point for the People Operations team and other People team functions when there is uncertainty around policies, compliance, or employment law. Problem solve complex cases by consulting with Legal and external counsels, ensuring both compliance and employee fairness. Act as the primary point of contact for people related compliance and employment questions raised by Revenue teams coming from customer RFPs, due diligence questionnaires, or client audits. Coordinate with Legal and other subject matter experts to provide accurate, compliant, and timely responses, and proactively identify patterns in incoming requests to improve enablement including documentation, FAQs, or automation (e.g. chatbot content) that reduces repeat queries and accelerates response times. Develop and deliver enablement initiatives, such as training and internal guides, for People team functions on labour law and compliance essentials and relevant insights from recent case studies. Foster strong partnerships with stakeholders across Legal, Security, Procurement, Payroll, Total Rewards, and People Partners among others. What we're looking for 5+ years of experience in People Operations, Employment Law, HR Compliance, or a closely related function, ideally in a multi country or international environment. Strong working knowledge of European employment law frameworks, with Spain as a priority jurisdiction. Experience in additional countries (e.g. UK, Germany, Netherlands) and/or exposure to US employment compliance is a strong plus, but not mandatory. Hands on experience supporting or coordinating compliance initiatives such as audits, entity changes, policy rollouts, or regulatory implementations, from planning to following through and closing actions. Proven track record of turning legal or regulatory requirements into concrete actions, processes, or implementations: not just analysis or advice. Able to balance strategic thinking with operational execution, including periods of detailed, administrative, or audit related work when required. Strong collaboration and influencing skills, with experience working closely with Legal, Security, Payroll, and People teams, and able to engage with people across all levels, and from diverse backgrounds. Confident in communicating complex compliance topics in a clear, pragmatic way to non legal audiences, with sound judgment when navigating ambiguity or competing priorities. Highly autonomous, well organized, and able to prioritize effectively across multiple workstreams in a fast paced, evolving environment. Great interpersonal and collaboration skills. You are truly resilient and positive, optimistic and enthusiastic. Someone who has a sense of humour, we deal with a very fast pace so we like to have fun along the way! . click apply for full job details
Mar 09, 2026
Full time
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. About the role As Perk continues to scale globally and strengthen its presence across Europe and the US, ensuring labour law, security compliance and consistent people related governance across entities has become a strategic priority. The People Operations Compliance Partner plays a critical role in translating employment law, regulatory requirements, and internal policies into practical, scalable ways of working that protect the business while enabling a strong employee experience. This role supports compliance across all countries where Perk operates, adopting a pragmatic, risk based, and business aligned approach that reflects how the company actually operates. Acting as a key bridge between People Operations, Legal, and Security, this role coordinates cross functional compliance, policy, and audit initiatives, ensuring clarity of ownership, visibility of risk, and follow through on actions. Rather than enforcing compliance in isolation, the role provides transparency and informed recommendations to leadership by mapping compliance requirements, assessing associated risks, and enabling risk aware decision making. Importantly, this role is execution focused. Beyond identifying and planning compliance initiatives, the People Operations Compliance Partner is responsible for driving them to completion: coordinating internal stakeholders, external counsels, and providers to ensure outcomes are delivered, embedded into day to day operations, and sustained over time. The role represents the People team in labour law, compliance, audit, and policy related matters, ensuring legislative changes and regulatory obligations are proactively implemented across entities. While this is not an employee relations case handling role, it ensures the frameworks, processes, and governance mechanisms are in place so that the wider People team can operate consistently, compliantly, and with confidence. This position requires a high degree of autonomy, prioritisation, and ownership. The successful candidate will be comfortable balancing strategic assessment with hands on execution, progressing work independently, and operating effectively in a complex, fast growing environment. Key Responsibilities 1. Labour Law & Compliance Coordination Act as the main liaison between Legal and People Operations on all employment law and compliance matters. Translate legal and regulatory updates across Europe and the US into practical, business oriented solutions that align with our company's ways of working, keeping operational guidance simple and easily actionable by non legal audiences. Maintain a global compliance dashboard that visually tracks compliance status across all active countries, highlighting actions and potential risks. Conduct independent risk assessments when new requests, regulations, or internal projects require compliance evaluation. 2. Compliance Programs, Audits & Governance Lead and execute compliance audits and compliance driven initiatives globally, including audits, remediation actions, and implementation of new compliance requirements, ensuring comprehensive reviews and actionable follow ups that reflect both legal compliance and company values. Support audits led by the Security team such as ISO and SOC2, providing all necessary data and evidence from the People team side for the success of these audits and certifications. Support People Operations owned statutory and regulatory audits, including but not limited to R&D certification audits and non financial reporting requirements (e.g. EINF in Spain). This includes preparing documentation, coordinating responses with external auditors, and enabling managers and employees selected for audit interviews. Support M&A related employment due diligence and harmonisation work, including entity merges, and post transaction integration activities coordinating across Legal, Payroll, and People Partners. Take a hands on role in audit preparation and delivery, including evidence gathering, documentation review, stakeholder coordination, and follow up actions. Partner with Legal, Total Rewards and Payroll to ensure compliance with upcoming frameworks such as the EU Pay Transparency Directive, AI Act, and time tracking regulations, and driving actions arising from legal updates. 3. Policy Partnership & Governance Partner with Legal and Security to review, draft, and roll out new or revised policies. Maintain a policy and process roadmap by assessing compliance risk and impact, and make recommendations to internal People Operations processes to ensure our standard operating procedures are risk informed, and in line with local legislation, internal policies and company practices. Contribute to ensuring all employee facing policies are clear, accessible, and aligned with company culture and tone. Coordinate the maintenance of compliant contract templates, offer letters, and employee handbooks in partnership with Legal and external counsels. Drive the implementation of compliance and security related initiatives that require cross functional coordination, operational execution, and ongoing monitoring. 4. Cross Functional Partnership & Governance Enablement Serve as an escalation point for the People Operations team and other People team functions when there is uncertainty around policies, compliance, or employment law. Problem solve complex cases by consulting with Legal and external counsels, ensuring both compliance and employee fairness. Act as the primary point of contact for people related compliance and employment questions raised by Revenue teams coming from customer RFPs, due diligence questionnaires, or client audits. Coordinate with Legal and other subject matter experts to provide accurate, compliant, and timely responses, and proactively identify patterns in incoming requests to improve enablement including documentation, FAQs, or automation (e.g. chatbot content) that reduces repeat queries and accelerates response times. Develop and deliver enablement initiatives, such as training and internal guides, for People team functions on labour law and compliance essentials and relevant insights from recent case studies. Foster strong partnerships with stakeholders across Legal, Security, Procurement, Payroll, Total Rewards, and People Partners among others. What we're looking for 5+ years of experience in People Operations, Employment Law, HR Compliance, or a closely related function, ideally in a multi country or international environment. Strong working knowledge of European employment law frameworks, with Spain as a priority jurisdiction. Experience in additional countries (e.g. UK, Germany, Netherlands) and/or exposure to US employment compliance is a strong plus, but not mandatory. Hands on experience supporting or coordinating compliance initiatives such as audits, entity changes, policy rollouts, or regulatory implementations, from planning to following through and closing actions. Proven track record of turning legal or regulatory requirements into concrete actions, processes, or implementations: not just analysis or advice. Able to balance strategic thinking with operational execution, including periods of detailed, administrative, or audit related work when required. Strong collaboration and influencing skills, with experience working closely with Legal, Security, Payroll, and People teams, and able to engage with people across all levels, and from diverse backgrounds. Confident in communicating complex compliance topics in a clear, pragmatic way to non legal audiences, with sound judgment when navigating ambiguity or competing priorities. Highly autonomous, well organized, and able to prioritize effectively across multiple workstreams in a fast paced, evolving environment. Great interpersonal and collaboration skills. You are truly resilient and positive, optimistic and enthusiastic. Someone who has a sense of humour, we deal with a very fast pace so we like to have fun along the way! . click apply for full job details
