We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for Ringwood, Hampshire office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To del
Mar 10, 2026
Full time
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for Ringwood, Hampshire office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To del
A well-established recruitment agency seeks a French speaking Trilingual Customer Service Advisor to provide customer service and administrative support. The ideal candidate must be fluent in French and either Dutch, Spanish, German, or Italian, and have previous experience in customer service. Responsibilities include managing the ordering process, client communication, and coordinating deliveries. This position offers a salary of up to £30,000 per annum and operates in a hybrid working model.
Mar 09, 2026
Full time
A well-established recruitment agency seeks a French speaking Trilingual Customer Service Advisor to provide customer service and administrative support. The ideal candidate must be fluent in French and either Dutch, Spanish, German, or Italian, and have previous experience in customer service. Responsibilities include managing the ordering process, client communication, and coordinating deliveries. This position offers a salary of up to £30,000 per annum and operates in a hybrid working model.
Red Recruitment are recruiting a Customer Care Advisor in Banbury for our client. You must be native German speaking and passionate about delivering exceptional customer service. Pay: From 13.46 per hour Job Description: Job Title: Bilingual Customer Care Advisor (Native German Speaking) Location: Office Based - Banbury Salary: 13.46 per Hour Hours: Full Time Role Overview As a German-speaking Customer Care Advisor, you will be responsible for delivering exceptional support to customers across the DACH region. You will manage enquiries via phone, email and digital channels, ensuring every interaction reflects professionalism, care and brand excellence. This role requires fluency in German and English, strong communication skills, and a genuine interest in skincare and beauty. Key Responsibilities of a Customer Care Advisor Respond to customer enquiries in German and English via phone, email and live chat Provide product guidance and usage support with confidence and accuracy Handle order processing, returns and delivery queries Resolve complaints efficiently and empathetically Maintain accurate customer records within CRM systems Meet and exceed service level agreements and quality standards Support campaign growth by identifying customer needs and opportunities Work collaboratively with internal teams to ensure seamless service delivery Skills & Experience Required Fluent in German (written and spoken) Strong English communication skills Previous customer service experience (contact centre experience desirable) Interest in skincare, beauty or wellness Professional and confident telephone manner Strong written communication skills with excellent attention to detail Ability to work in a structured, fast-paced environment Positive attitude and team-focused approach Desirable Experience supporting international customers Experience within e-commerce or retail campaigns Beauty or skincare knowledge If you are interested in the role please email (url removed) or call (phone number removed)
Mar 08, 2026
Seasonal
Red Recruitment are recruiting a Customer Care Advisor in Banbury for our client. You must be native German speaking and passionate about delivering exceptional customer service. Pay: From 13.46 per hour Job Description: Job Title: Bilingual Customer Care Advisor (Native German Speaking) Location: Office Based - Banbury Salary: 13.46 per Hour Hours: Full Time Role Overview As a German-speaking Customer Care Advisor, you will be responsible for delivering exceptional support to customers across the DACH region. You will manage enquiries via phone, email and digital channels, ensuring every interaction reflects professionalism, care and brand excellence. This role requires fluency in German and English, strong communication skills, and a genuine interest in skincare and beauty. Key Responsibilities of a Customer Care Advisor Respond to customer enquiries in German and English via phone, email and live chat Provide product guidance and usage support with confidence and accuracy Handle order processing, returns and delivery queries Resolve complaints efficiently and empathetically Maintain accurate customer records within CRM systems Meet and exceed service level agreements and quality standards Support campaign growth by identifying customer needs and opportunities Work collaboratively with internal teams to ensure seamless service delivery Skills & Experience Required Fluent in German (written and spoken) Strong English communication skills Previous customer service experience (contact centre experience desirable) Interest in skincare, beauty or wellness Professional and confident telephone manner Strong written communication skills with excellent attention to detail Ability to work in a structured, fast-paced environment Positive attitude and team-focused approach Desirable Experience supporting international customers Experience within e-commerce or retail campaigns Beauty or skincare knowledge If you are interested in the role please email (url removed) or call (phone number removed)
CCP are delighted to be working with a well-established and growing brand based in Romsey (Southampton), who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business. German Customer Service Advisor - 6-Month FTC Salary: £26,500 - £30,000 (DOE) Location: Southampton Working Pattern: Fully on-site Contract: 6-Month Contract Core Hours: 9:0
Mar 04, 2026
Full time
CCP are delighted to be working with a well-established and growing brand based in Romsey (Southampton), who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business. German Customer Service Advisor - 6-Month FTC Salary: £26,500 - £30,000 (DOE) Location: Southampton Working Pattern: Fully on-site Contract: 6-Month Contract Core Hours: 9:0
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for Ringwood, Hampshire office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English click apply for full job details
Mar 02, 2026
Full time
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for Ringwood, Hampshire office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English click apply for full job details
CCP are delighted to be working with a well-established and growing brand based in Romsey (Southampton), who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business. German Customer Service Advisor - 6-Month FTC Salary: £26,500 - £30,000 (DOE) Location: Southampton Working Pattern: Fully on-site Contract: 6-Month Contract Core Hours: 9:0 click apply for full job details
Mar 02, 2026
Seasonal
CCP are delighted to be working with a well-established and growing brand based in Romsey (Southampton), who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business. German Customer Service Advisor - 6-Month FTC Salary: £26,500 - £30,000 (DOE) Location: Southampton Working Pattern: Fully on-site Contract: 6-Month Contract Core Hours: 9:0 click apply for full job details
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Feb 28, 2026
Full time
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a native German speaker is required. The role would start in February and is a 6month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Native German speaker You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive approach and creative thinker. Enthusiastic and self-motivated. Extensive customer service experience. Salary, Hours and Benefits £13 per hour 37.5-hour week 6-month contract Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off) Office based, amazing working environment Breakfast supplied daily Free parking Free refreshments and snacks Casual dress code
Feb 27, 2026
Contractor
Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a native German speaker is required. The role would start in February and is a 6month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Native German speaker You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive approach and creative thinker. Enthusiastic and self-motivated. Extensive customer service experience. Salary, Hours and Benefits £13 per hour 37.5-hour week 6-month contract Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off) Office based, amazing working environment Breakfast supplied daily Free parking Free refreshments and snacks Casual dress code
Job Title: German Speaking Customer Service Advisor Location: Leicester Salary: 27,500 per year + annual bonus Benefits: 30% staff discount on all current clothing ranges Targeted annual bonus scheme 25 days holiday plus bank holidays Online benefits portal with retail and entertainment discounts Virtual GP service for you and your household Free onsite parking Friendly, multilingual team environment Hours: Monday to Friday, shifts between 9:00am and 7:00pm (9:00am-5:00pm, 10:00am-6:00pm, 11:00am-7:00pm) About the Company Join an international retail brand recognised for its strong European presence and commitment to delivering exceptional customer experiences. You'll be part of a supportive multilingual team, helping customers across the UK, Europe, and the US while ensuring every interaction reflects the company's high service standards. The Role As a German Speaking Customer Service Advisor, you'll communicate with customers across phone, email, and chat channels to provide first-class support and maintain satisfaction. You'll play a key role in strengthening customer loyalty and enhancing the overall service experience. What You'll Do Answer customer enquiries via phone, email, and chat, delivering a professional and memorable service Handle orders, delivery queries, and refund requests across multiple markets Resolve customer issues quickly and effectively while meeting service targets for quality and response time Maintain a strong knowledge of products and confidently guide customers through their next purchase Work collaboratively with colleagues to uphold consistent standards of customer excellence What We're Looking For Previous customer service experience (retail, office, or contact centre) Fluent in written and spoken German and English Excellent communication and listening skills Friendly, lively, and professional manner Calm and adaptable when handling challenging situations Able to work well both independently and in a team Strong problem-solving skills and attention to detail
Feb 27, 2026
Full time
Job Title: German Speaking Customer Service Advisor Location: Leicester Salary: 27,500 per year + annual bonus Benefits: 30% staff discount on all current clothing ranges Targeted annual bonus scheme 25 days holiday plus bank holidays Online benefits portal with retail and entertainment discounts Virtual GP service for you and your household Free onsite parking Friendly, multilingual team environment Hours: Monday to Friday, shifts between 9:00am and 7:00pm (9:00am-5:00pm, 10:00am-6:00pm, 11:00am-7:00pm) About the Company Join an international retail brand recognised for its strong European presence and commitment to delivering exceptional customer experiences. You'll be part of a supportive multilingual team, helping customers across the UK, Europe, and the US while ensuring every interaction reflects the company's high service standards. The Role As a German Speaking Customer Service Advisor, you'll communicate with customers across phone, email, and chat channels to provide first-class support and maintain satisfaction. You'll play a key role in strengthening customer loyalty and enhancing the overall service experience. What You'll Do Answer customer enquiries via phone, email, and chat, delivering a professional and memorable service Handle orders, delivery queries, and refund requests across multiple markets Resolve customer issues quickly and effectively while meeting service targets for quality and response time Maintain a strong knowledge of products and confidently guide customers through their next purchase Work collaboratively with colleagues to uphold consistent standards of customer excellence What We're Looking For Previous customer service experience (retail, office, or contact centre) Fluent in written and spoken German and English Excellent communication and listening skills Friendly, lively, and professional manner Calm and adaptable when handling challenging situations Able to work well both independently and in a team Strong problem-solving skills and attention to detail
Job Title: German Speaking Customer Service Team Leader Location: Leicestershire (commutable from surrounding areas) Salary: 38,000 - 43,000 per annum About the Company We're working with a well-known international retail brand recognised for its high-quality products and exceptional multilingual customer service. They're now looking for an experienced German Speaking Customer Service Team Leader to manage and develop a small European support team, ensuring outstanding service across all markets. The Role As the German Speaking Customer Service Team Leader , you will oversee a small team of German and French-speaking advisors. You'll provide guidance, coaching, and support to ensure a consistently high standard of customer service while driving performance and identifying opportunities for improvement. Lead and support a small team of German and French-speaking advisors Handle complex or escalated customer queries via email, phone, chat, and social media Coach team members and assist with onboarding and training Ensure all customer interactions are resolved efficiently and professionally Collaborate with departments such as logistics, e-commerce, and marketing Identify opportunities for process improvement and share best practices The Candidate Fluent in German (French advantageous) and English, both spoken and written Minimum 2 years' experience in customer service Experience handling escalated or complex queries Strong communication, problem-solving, and team-support skills Able to work independently and as part of a team Key Benefits Competitive salary Career development and progression opportunities Excellent working environment within a growing business How to Apply To apply for the German Speaking Customer Service Team Leader position, click Apply Now and one of our consultants will be in touch to discuss your application and next steps.
Feb 27, 2026
Full time
Job Title: German Speaking Customer Service Team Leader Location: Leicestershire (commutable from surrounding areas) Salary: 38,000 - 43,000 per annum About the Company We're working with a well-known international retail brand recognised for its high-quality products and exceptional multilingual customer service. They're now looking for an experienced German Speaking Customer Service Team Leader to manage and develop a small European support team, ensuring outstanding service across all markets. The Role As the German Speaking Customer Service Team Leader , you will oversee a small team of German and French-speaking advisors. You'll provide guidance, coaching, and support to ensure a consistently high standard of customer service while driving performance and identifying opportunities for improvement. Lead and support a small team of German and French-speaking advisors Handle complex or escalated customer queries via email, phone, chat, and social media Coach team members and assist with onboarding and training Ensure all customer interactions are resolved efficiently and professionally Collaborate with departments such as logistics, e-commerce, and marketing Identify opportunities for process improvement and share best practices The Candidate Fluent in German (French advantageous) and English, both spoken and written Minimum 2 years' experience in customer service Experience handling escalated or complex queries Strong communication, problem-solving, and team-support skills Able to work independently and as part of a team Key Benefits Competitive salary Career development and progression opportunities Excellent working environment within a growing business How to Apply To apply for the German Speaking Customer Service Team Leader position, click Apply Now and one of our consultants will be in touch to discuss your application and next steps.
German-Speaking Customer Service Location: Maidstone Salary: 28,000 per year +Monthly Bonus Are you fluent in German and looking for an exciting customer service opportunity? In this role, you will: Provide exceptional customer service to German-speaking clients. Support commercial administration tasks, including order processing and record management. Work as part of a friendly and dynamic team, ensuring smooth and efficient operations. Requirements: Fluent in German (spoken and written). Strong organisational and communication skills. Experience in customer service or administration is preferred. This is a fantastic opportunity for someone looking to use their language skills in a professional environment while contributing to a growing team. Apply now to join a company that values your skills and offers room to grow! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Feb 24, 2026
Full time
German-Speaking Customer Service Location: Maidstone Salary: 28,000 per year +Monthly Bonus Are you fluent in German and looking for an exciting customer service opportunity? In this role, you will: Provide exceptional customer service to German-speaking clients. Support commercial administration tasks, including order processing and record management. Work as part of a friendly and dynamic team, ensuring smooth and efficient operations. Requirements: Fluent in German (spoken and written). Strong organisational and communication skills. Experience in customer service or administration is preferred. This is a fantastic opportunity for someone looking to use their language skills in a professional environment while contributing to a growing team. Apply now to join a company that values your skills and offers room to grow! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for Ringwood, Hampshire office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £26,312 per annum Location: Hybrid for Ringwood, Hampshire office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this Multilingual Customer Service Advisor position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
Feb 24, 2026
Full time
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for Ringwood, Hampshire office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £26,312 per annum Location: Hybrid for Ringwood, Hampshire office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this Multilingual Customer Service Advisor position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for London office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £26,312 per annum Location: Hybrid for London office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this Multilingual Customer Service Advisor position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
Feb 19, 2026
Full time
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for London office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £26,312 per annum Location: Hybrid for London office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this Multilingual Customer Service Advisor position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
Are you currently looking for an exciting new opportunity with a growing company that truly recognises and rewards success as well as offering comprehensive training? Perhaps you are currently working in retail or hospitality and fancy a change or maybe you have just finished studying and are looking to kick start your career. As long as you are enthusiastic, polite, professional and organised then this could be the perfect opportunity for you. Rotas available 2 weeks prior. Temp-Perm assignment. Hybrid role, 80% working from home after training. You will deal directly with customer queries via the phone, email, live web chat, and will provide a fantastic customer experience by responding quickly and professionally. Job Duties entail for German Speaking Customer Advisor: Acting as a liaison between customers and company, ensuring smooth communication and resolution of inquiries. Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution. Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction. Documenting interactions accurately and updating customer information in the company database. Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary. Maintaining a high level of professionalism and adhering to company guidelines and policies. Skills and Requirements for German Speaking Customer Advisor: Ability to communicate efficiently in German and English Excellent telephone manner Excellent numeracy and literacy Excellent customer service skills Good analytical, decision making and problem solving abilities Previous call centre/back office experience (desirable) 40 hours per week - Hybrid role, 80% WFH after training. Customer service, German speaking, German role, Advisor roles
Feb 19, 2026
Full time
Are you currently looking for an exciting new opportunity with a growing company that truly recognises and rewards success as well as offering comprehensive training? Perhaps you are currently working in retail or hospitality and fancy a change or maybe you have just finished studying and are looking to kick start your career. As long as you are enthusiastic, polite, professional and organised then this could be the perfect opportunity for you. Rotas available 2 weeks prior. Temp-Perm assignment. Hybrid role, 80% working from home after training. You will deal directly with customer queries via the phone, email, live web chat, and will provide a fantastic customer experience by responding quickly and professionally. Job Duties entail for German Speaking Customer Advisor: Acting as a liaison between customers and company, ensuring smooth communication and resolution of inquiries. Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution. Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction. Documenting interactions accurately and updating customer information in the company database. Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary. Maintaining a high level of professionalism and adhering to company guidelines and policies. Skills and Requirements for German Speaking Customer Advisor: Ability to communicate efficiently in German and English Excellent telephone manner Excellent numeracy and literacy Excellent customer service skills Good analytical, decision making and problem solving abilities Previous call centre/back office experience (desirable) 40 hours per week - Hybrid role, 80% WFH after training. Customer service, German speaking, German role, Advisor roles
