Italian and Spanish speaking Customer Service Administrator

ITALIAN AND SPANISH SPEAKING CUSTOMER SERVICE ADMINISTRATOR

LANGUAGES

Fluent Italian and Spanish is essential

LOCATION

South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY

SALARY

c. 30,000 pa, possibly negotiable depending skills

START DATE

As soon as possible

COMPANY AND BACKGROUND

Our client is a world leading exporter of some of the most recognised brands in the luxury goods sector.

JOB RESPONSIBILITIES

This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as their Spanish and Italian speaking Customer Service Administrator.

You will be responsible for offering full B2B support to Spanish and Italian speaking clients, agents and distributors and will include the following duties and responsibilities:

The typical job responsibilities will include:

• Placing customer orders for products
• Advising customers of queries on orders and finding solutions for them
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of the export operations in the territories you are responsible for
• Providing support to the Export Sales Teams for other markets and languages when necessary

CANDIDATE EXPERIENCE / SKILLS

• Fluent Spanish is essential plus a good knowledge of Italian
• Previous customer service experience or administrative experience is essential
• A clear and confident communicator
• A good team player but also able to work independently
• Effective at prioritising and able to work to deadlines and under pressure

SALARY

• 30,000 pa (possible negotiable depending on experience) plus benefits including
• 22 days holiday plus bank holidays
• Life assurance and pension scheme
• Fantastic staff discount of up to 60% of the retail price of goods
• Great working environment and a super friendly and supportive team and manager!

WORKING HOURS

Monday to Friday (either 8.00 - 16.00 or 9.00 - 17.00)

CONTACT: Lisa Grimes