Technical Compliance Officer - Fire Safety Directorate: Enabling Services Service Area: Property & Development - Property Services Group Hours: 37 hours per week Contract: Temporary Location: Guildhall / Hybrid Working About the Role Shropshire Council is seeking a Technical Compliance Officer - Fire Safety to support fire safety compliance and remediation works across the Council's property portfolio. This role plays a key part in ensuring that all Council-owned and managed buildings meet statutory fire safety requirements and best practice standards. You will support the delivery of corrective works identified through fire risk assessments and contribute to maintaining a robust fire safety compliance framework across the estate. Working within the Property Services Group, you will collaborate with surveyors, contractors and stakeholders to promote a culture of safety, accountability and continuous improvement. Key Responsibilities Support fire safety remediation works across the Council's property portfolio. Ensure compliance with relevant fire safety legislation and best practice standards. Review and respond to findings from Fire Risk Assessments (FRAs). Organise and procure packages of remedial works to address identified defects. Manage contractors and monitor the quality and timely delivery of works. Maintain accurate records and documentation to support compliance and audit requirements. Assist in benchmarking fire safety standards across the estate. Contribute to the development and monitoring of fire safety compliance frameworks. Liaise with colleagues, stakeholders and contractors to embed a strong fire safety culture. The duties listed above are not exhaustive and may evolve in response to service needs. Reporting Relationships Reports to: Team Leader - Technical Compliance Works closely with: Senior Building Surveyor (Fire Safety) What We're Looking For You will demonstrate: Experience in fire safety compliance within a property, estates or housing environment. Knowledge of fire safety legislation and regulatory requirements. Experience managing remedial works and working with contractors. Strong organisational skills and the ability to maintain accurate compliance records. A collaborative and customer-focused approach. Ability to work independently and as part of a team. You must also be committed to safeguarding vulnerable people and promoting the Council's values and behaviours.
Mar 12, 2026
Full time
Technical Compliance Officer - Fire Safety Directorate: Enabling Services Service Area: Property & Development - Property Services Group Hours: 37 hours per week Contract: Temporary Location: Guildhall / Hybrid Working About the Role Shropshire Council is seeking a Technical Compliance Officer - Fire Safety to support fire safety compliance and remediation works across the Council's property portfolio. This role plays a key part in ensuring that all Council-owned and managed buildings meet statutory fire safety requirements and best practice standards. You will support the delivery of corrective works identified through fire risk assessments and contribute to maintaining a robust fire safety compliance framework across the estate. Working within the Property Services Group, you will collaborate with surveyors, contractors and stakeholders to promote a culture of safety, accountability and continuous improvement. Key Responsibilities Support fire safety remediation works across the Council's property portfolio. Ensure compliance with relevant fire safety legislation and best practice standards. Review and respond to findings from Fire Risk Assessments (FRAs). Organise and procure packages of remedial works to address identified defects. Manage contractors and monitor the quality and timely delivery of works. Maintain accurate records and documentation to support compliance and audit requirements. Assist in benchmarking fire safety standards across the estate. Contribute to the development and monitoring of fire safety compliance frameworks. Liaise with colleagues, stakeholders and contractors to embed a strong fire safety culture. The duties listed above are not exhaustive and may evolve in response to service needs. Reporting Relationships Reports to: Team Leader - Technical Compliance Works closely with: Senior Building Surveyor (Fire Safety) What We're Looking For You will demonstrate: Experience in fire safety compliance within a property, estates or housing environment. Knowledge of fire safety legislation and regulatory requirements. Experience managing remedial works and working with contractors. Strong organisational skills and the ability to maintain accurate compliance records. A collaborative and customer-focused approach. Ability to work independently and as part of a team. You must also be committed to safeguarding vulnerable people and promoting the Council's values and behaviours.
Main purpose of post To be responsible for the effective and efficient inspection of accommodation provided by the Council to those in housing need in order to ensure compliance with safety requirements and monitor standards of repairs and maintenance. To carry out tenancy checks, noting changes in circumstance, nuisance, complaints, requests for transfer etc and liaise with colleagues in the Tenancy Sustainment, Housing Support and Lettings teams as appropriate in order to ensure that the tenant and landlord are given support to resolve any issues. Key Accountabilities Responsible for the inspection of accommodation units as required, ensuring that they meet with required standard and are free of hazards under Housing Health and Safety Rating System, liaising with Environmental Health Officers as required. Responsible for ensuring that all appropriate standards are met and various certifications are provided for gas and electrical installations, energy efficiency etc. Prepare condition surveys, specifying appropriate remedial works to remove or reduce hazards and negotiate improvements with landlords/provider/repairs team. Monitor progress on repair issues and liaise with landlord/ provider/repairs team to ensure repair items are attended to. Liaising with the Lettings Negotiators where necessary to ensure properties are let in the swiftest time possible and any repair issues are deal with. Maintain and monitor safety certificates ensuring that they are all valid and in date. Update records to reflect this, and arrange for new ones where required. To ensure all paperwork is completed accurately and in a timely manner, according to council procedure. Carry out accompanied lettings with prospective occupants as required by the Team manager, and ensure that all aspects of the accommodation are conveyed to them. Organise and carry out quarterly inspections of all direct leasing properties. To keep records of inspections and action taken on a weekly, monthly, quarterly and annual basis so as to effectively improve standards. To provide the Direct Leasing and Lettings Team Manager with regular update reports with regard to outstanding maintenance issues and matters of health and safety. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes the Data Protection Act, the Health and Safety at Work Act, Equalities and Diversity, Standing Orders and Financial regulations. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults To take responsibility, appropriate to the post, for tackling racism and promoting good race, ethnic and community relations. To work flexibly in undertaking the duties and responsibilities of this job, and participate as required in multi-disciplinary cross-department and crossorganisational groups and task teams. To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service.
Mar 12, 2026
Full time
Main purpose of post To be responsible for the effective and efficient inspection of accommodation provided by the Council to those in housing need in order to ensure compliance with safety requirements and monitor standards of repairs and maintenance. To carry out tenancy checks, noting changes in circumstance, nuisance, complaints, requests for transfer etc and liaise with colleagues in the Tenancy Sustainment, Housing Support and Lettings teams as appropriate in order to ensure that the tenant and landlord are given support to resolve any issues. Key Accountabilities Responsible for the inspection of accommodation units as required, ensuring that they meet with required standard and are free of hazards under Housing Health and Safety Rating System, liaising with Environmental Health Officers as required. Responsible for ensuring that all appropriate standards are met and various certifications are provided for gas and electrical installations, energy efficiency etc. Prepare condition surveys, specifying appropriate remedial works to remove or reduce hazards and negotiate improvements with landlords/provider/repairs team. Monitor progress on repair issues and liaise with landlord/ provider/repairs team to ensure repair items are attended to. Liaising with the Lettings Negotiators where necessary to ensure properties are let in the swiftest time possible and any repair issues are deal with. Maintain and monitor safety certificates ensuring that they are all valid and in date. Update records to reflect this, and arrange for new ones where required. To ensure all paperwork is completed accurately and in a timely manner, according to council procedure. Carry out accompanied lettings with prospective occupants as required by the Team manager, and ensure that all aspects of the accommodation are conveyed to them. Organise and carry out quarterly inspections of all direct leasing properties. To keep records of inspections and action taken on a weekly, monthly, quarterly and annual basis so as to effectively improve standards. To provide the Direct Leasing and Lettings Team Manager with regular update reports with regard to outstanding maintenance issues and matters of health and safety. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes the Data Protection Act, the Health and Safety at Work Act, Equalities and Diversity, Standing Orders and Financial regulations. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults To take responsibility, appropriate to the post, for tackling racism and promoting good race, ethnic and community relations. To work flexibly in undertaking the duties and responsibilities of this job, and participate as required in multi-disciplinary cross-department and crossorganisational groups and task teams. To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service.
JOB DESCRIPTION Commercial Safety Officer/EHO Career Grade (PO1 -PO4) Starting salary £43,308, rising in annual increments to £54,360 per annum incl LW About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Community Safety and Resilience Service covers several key frontline and strategic areas for Lambeth Council, including improving public safety, delivering frontline statutory enforcement services, community safety functions and assurance of safe housing in the private rented sector. Vital to this is compliance to public protection and environmental matters across the Borough. About the Role: As Commercial Safety Officer / EHO, you will carry out Environmental Health functions to enable the Council to meet its statutory obligations, in respect of food safety, standards, health and safety, public health and licensing including inspection, enforcement, education and advise. You will have effective leadership, interpersonal and communication skills. To be considered for interview, your CV and supporting statement will clearly evidence: Relevant qualifications and evidence of meeting competency requirements of the CIEH (CPD), RDNA, FSA and HSE to ensure competency to practice at the appropriate level for food safety, food standards and health & safety Demonstrate openness, honesty and commitment, and, of course, to deliver results. To work collaboratively across Community Safety & Resilience to deliver the outcomes placed upon the division, ensuring flexibility of approach and a "can do" attitude. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Contact Information: For an informal discussion about the role, please contact Trevor Virtue at . Recruitment Timelines: Closing date: 11:59pm on Sunday 22 March 2026. Benefits: Please cleck here to view: Lambeth Staff Benefits At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here . We actively support applications from Lambeth Care Leavers.
Mar 11, 2026
Full time
JOB DESCRIPTION Commercial Safety Officer/EHO Career Grade (PO1 -PO4) Starting salary £43,308, rising in annual increments to £54,360 per annum incl LW About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Community Safety and Resilience Service covers several key frontline and strategic areas for Lambeth Council, including improving public safety, delivering frontline statutory enforcement services, community safety functions and assurance of safe housing in the private rented sector. Vital to this is compliance to public protection and environmental matters across the Borough. About the Role: As Commercial Safety Officer / EHO, you will carry out Environmental Health functions to enable the Council to meet its statutory obligations, in respect of food safety, standards, health and safety, public health and licensing including inspection, enforcement, education and advise. You will have effective leadership, interpersonal and communication skills. To be considered for interview, your CV and supporting statement will clearly evidence: Relevant qualifications and evidence of meeting competency requirements of the CIEH (CPD), RDNA, FSA and HSE to ensure competency to practice at the appropriate level for food safety, food standards and health & safety Demonstrate openness, honesty and commitment, and, of course, to deliver results. To work collaboratively across Community Safety & Resilience to deliver the outcomes placed upon the division, ensuring flexibility of approach and a "can do" attitude. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Contact Information: For an informal discussion about the role, please contact Trevor Virtue at . Recruitment Timelines: Closing date: 11:59pm on Sunday 22 March 2026. Benefits: Please cleck here to view: Lambeth Staff Benefits At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here . We actively support applications from Lambeth Care Leavers.
Technical Licensing Officer Based in Thurrock Temporary on going 37 hours per week 17-22per hour We are seeking a committed individual to join us as a Technical Licensing Officer within the Selective Licensing Team. You'll play a key role in supporting the implementation and day-to-day management of the borough's Selective Licensing scheme, which goes live in January 2026. This is a vital role ensuring landlords and managing agents meet their legal obligations and that residents live in safe, well-managed homes. Key Responsibilities Apply housing and licensing legislation to assess, process, and determine licence applications in line with the Housing Act 2004. Use digital systems and data tools confidently to manage cases, maintain accurate records, and produce performance reports. Manage an active caseload, ensuring all tasks are completed within statutory and service deadlines. Communicate effectively with landlords, tenants, and partner agencies to resolve issues and promote compliance. Support the improvement of housing standards across Thurrock through advice, inspection, and enforcement activity where required What we're looking for Experienced in housing, environmental health, or property licensing (or has a related regulatory background). Confident working with legislation, data systems, and digital tools. Skilled in managing caseloads and working to deadlines. A strong communicator, able to work well with landlords, tenants, and other stakeholders. Committed to improving housing standards and supporting residents across Thurrock.
Mar 11, 2026
Seasonal
Technical Licensing Officer Based in Thurrock Temporary on going 37 hours per week 17-22per hour We are seeking a committed individual to join us as a Technical Licensing Officer within the Selective Licensing Team. You'll play a key role in supporting the implementation and day-to-day management of the borough's Selective Licensing scheme, which goes live in January 2026. This is a vital role ensuring landlords and managing agents meet their legal obligations and that residents live in safe, well-managed homes. Key Responsibilities Apply housing and licensing legislation to assess, process, and determine licence applications in line with the Housing Act 2004. Use digital systems and data tools confidently to manage cases, maintain accurate records, and produce performance reports. Manage an active caseload, ensuring all tasks are completed within statutory and service deadlines. Communicate effectively with landlords, tenants, and partner agencies to resolve issues and promote compliance. Support the improvement of housing standards across Thurrock through advice, inspection, and enforcement activity where required What we're looking for Experienced in housing, environmental health, or property licensing (or has a related regulatory background). Confident working with legislation, data systems, and digital tools. Skilled in managing caseloads and working to deadlines. A strong communicator, able to work well with landlords, tenants, and other stakeholders. Committed to improving housing standards and supporting residents across Thurrock.
Tenant Liaison Officer - Energy and Planning Employer: Location: Bury, BL9 0SW Pay: Competitive Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/04/2026 About this job . Team Housing Property Services About the role This is a n exciting opportunity to make a difference to people living in Bury. If you c are about people you can make a big difference by joining the Housing Property Team. Working on a 12 month fixed term contract within the Energy Team and Planning Team to help us provide excellent customer care and shape safer, smarter, low carbon , quality homes for the future. As our Tenant Liaison Officer you will play key role in communicati ng with our residents, making appointments , ensuring access is gained, getting to know our tenants and monitoring, reporting and updat ing records using our QL database . You must be tenant focussed supporting both teams enabling us to plan and deliver long-term energy improvement schemes investment programmes and maximise external grant funding. All so we can demonstrate that we are i mproving homes and ensur ing compliance with the Decent Homes Standard , Minimum Energy Efficiency Standards , Net Zero Low Carbon targes and other regulatory standards. We are looking for someone with passion and enthusiasm for customer care and working with people within the public sector housing and retrofit projects. Collecting accurate data on tenants. Support the development of our asset management strategy and investment planning through planning appointments and monitoring and enabling access. Assist in maintaining and updating an asset database using relevant software including Lifespan and QL and energy software systems. Liaise with residents, contractors and colleagues to ensure efficient access and communication during surveys. Assist with delivery of energy schemes, documentation and handovers. Have experience of tenant liaison. Promotion of activities and raising awareness of good work, including collecting compliments. Team dynamics: The Energy Team has a Home Energy Manager supported by a Building Surveyor, Home Energy Officer and the Technical Energy Officer. The Planning Team has a Stock Investment Manager, Data Analysis, Stock Condition Surveyors and Stock Investment Officers. You will report to the Home Energy Manager and will work with the Planning Team, and with the wider supportive and collaborative Property Services Team Delivering the Capital Investment Programme. Location Bury 6 Knowsley Place, hybrid working 2 days in the office , working in the community, on site and home. What you are looking for in candidates (key strengths and experience) Experience in Tenant liaison or customer service. Knowledge of public sector housing. Familiarity with customer care software such as QL. Strong attention to detail and excellent record keeping skills. Good communication, interpersonal skills and written skills. Fixed term contract for 12 months, normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis carrying out evening and weekend appointments to help us ensure our housing team is able to meet the needs of residents with limited daytime availability. About Bury The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. Next Steps For a friendly chat please contact Fiona Hill Home Energy Manager on Interviews will be held on week commencing 7th April 2026 Supporting Documents
Mar 11, 2026
Full time
Tenant Liaison Officer - Energy and Planning Employer: Location: Bury, BL9 0SW Pay: Competitive Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/04/2026 About this job . Team Housing Property Services About the role This is a n exciting opportunity to make a difference to people living in Bury. If you c are about people you can make a big difference by joining the Housing Property Team. Working on a 12 month fixed term contract within the Energy Team and Planning Team to help us provide excellent customer care and shape safer, smarter, low carbon , quality homes for the future. As our Tenant Liaison Officer you will play key role in communicati ng with our residents, making appointments , ensuring access is gained, getting to know our tenants and monitoring, reporting and updat ing records using our QL database . You must be tenant focussed supporting both teams enabling us to plan and deliver long-term energy improvement schemes investment programmes and maximise external grant funding. All so we can demonstrate that we are i mproving homes and ensur ing compliance with the Decent Homes Standard , Minimum Energy Efficiency Standards , Net Zero Low Carbon targes and other regulatory standards. We are looking for someone with passion and enthusiasm for customer care and working with people within the public sector housing and retrofit projects. Collecting accurate data on tenants. Support the development of our asset management strategy and investment planning through planning appointments and monitoring and enabling access. Assist in maintaining and updating an asset database using relevant software including Lifespan and QL and energy software systems. Liaise with residents, contractors and colleagues to ensure efficient access and communication during surveys. Assist with delivery of energy schemes, documentation and handovers. Have experience of tenant liaison. Promotion of activities and raising awareness of good work, including collecting compliments. Team dynamics: The Energy Team has a Home Energy Manager supported by a Building Surveyor, Home Energy Officer and the Technical Energy Officer. The Planning Team has a Stock Investment Manager, Data Analysis, Stock Condition Surveyors and Stock Investment Officers. You will report to the Home Energy Manager and will work with the Planning Team, and with the wider supportive and collaborative Property Services Team Delivering the Capital Investment Programme. Location Bury 6 Knowsley Place, hybrid working 2 days in the office , working in the community, on site and home. What you are looking for in candidates (key strengths and experience) Experience in Tenant liaison or customer service. Knowledge of public sector housing. Familiarity with customer care software such as QL. Strong attention to detail and excellent record keeping skills. Good communication, interpersonal skills and written skills. Fixed term contract for 12 months, normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis carrying out evening and weekend appointments to help us ensure our housing team is able to meet the needs of residents with limited daytime availability. About Bury The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. Next Steps For a friendly chat please contact Fiona Hill Home Energy Manager on Interviews will be held on week commencing 7th April 2026 Supporting Documents
Sales Office Administration Officer Location: Normanton (WF6) Hours: Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm (39 hours/week) Pay Rate: 14.00 per hour Join Our Client Team We're looking for a proactive and detail-oriented Sales Office Administration Officer to join our dynamic team. This is a key role within our customer service and sales support function, working closely with internal departments and external partners to ensure smooth operations and exceptional customer experience. What You'll Be Doing Sales & Purchase Administration Process and manage sales and purchase orders in our ERP system Handle customer quotes, acknowledgements, and tender files Ensure accuracy in pricing, VAT, and incoterms Communicate effectively with customers and internal teams Shipping & Export Coordinate shipments and logistics Liaise with warehousing and distribution teams Track deliveries and resolve shipment queries Invoicing & Payments Generate and distribute customer invoices Follow up on advance payments and order-related transactions Customer Service & Support Register and follow up on customer complaints Maintain accurate customer records and databases Archive documents in line with audit and compliance standards Cross-Team Collaboration Work closely with Sales, Technical, Supply Chain, HR, and Finance teams Build strong relationships across departments and with customers Compliance & Continuous Improvement Follow company policies, health & safety regulations, and ethical standards Contribute to a culture of collaboration, accountability, and improvement What We're Looking For Minimum 3 to 4 years' experience in office administration or business support Strong attention to detail and organisational skills Excellent communication and customer service abilities Proficient in ERP, CRM, and Microsoft Office tools Fluent in English (additional languages a plus) Commercial awareness and a proactive mindset Ability to work independently and as part of a team Why Join Us? Supportive and collaborative work environment Opportunity to work with international teams and departments Stable hours and competitive pay Be part of a company driving innovation and excellence Ready to apply or want to learn more? We'd love to hear from you!
Mar 11, 2026
Seasonal
Sales Office Administration Officer Location: Normanton (WF6) Hours: Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm (39 hours/week) Pay Rate: 14.00 per hour Join Our Client Team We're looking for a proactive and detail-oriented Sales Office Administration Officer to join our dynamic team. This is a key role within our customer service and sales support function, working closely with internal departments and external partners to ensure smooth operations and exceptional customer experience. What You'll Be Doing Sales & Purchase Administration Process and manage sales and purchase orders in our ERP system Handle customer quotes, acknowledgements, and tender files Ensure accuracy in pricing, VAT, and incoterms Communicate effectively with customers and internal teams Shipping & Export Coordinate shipments and logistics Liaise with warehousing and distribution teams Track deliveries and resolve shipment queries Invoicing & Payments Generate and distribute customer invoices Follow up on advance payments and order-related transactions Customer Service & Support Register and follow up on customer complaints Maintain accurate customer records and databases Archive documents in line with audit and compliance standards Cross-Team Collaboration Work closely with Sales, Technical, Supply Chain, HR, and Finance teams Build strong relationships across departments and with customers Compliance & Continuous Improvement Follow company policies, health & safety regulations, and ethical standards Contribute to a culture of collaboration, accountability, and improvement What We're Looking For Minimum 3 to 4 years' experience in office administration or business support Strong attention to detail and organisational skills Excellent communication and customer service abilities Proficient in ERP, CRM, and Microsoft Office tools Fluent in English (additional languages a plus) Commercial awareness and a proactive mindset Ability to work independently and as part of a team Why Join Us? Supportive and collaborative work environment Opportunity to work with international teams and departments Stable hours and competitive pay Be part of a company driving innovation and excellence Ready to apply or want to learn more? We'd love to hear from you!
Marks Consulting Partners are currently looking for a Complaints Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Managing a backlog of Stage 2 complaints, ensuring thorough investigation and timely resolution in line with corporate complaints procedures Reviewing Stage 1 responses and conducting independent investigations to assess the adequacy of previous responses and actions taken Drafting clear, well-reasoned Stage 2 complaint responses that address all complaint points and provide appropriate resolutions Liaising with internal departments, service managers and senior officers to gather information and evidence required for investigations Ensuring complaints are handled in accordance with the Housing Ombudsman Complaint Handling Code and relevant best practice guidance Identifying service failures, learning points and areas for improvement arising from complaints investigations Maintaining accurate records and case notes on complaints management systems Providing advice and guidance to service areas on complaint handling and complaint resolution Monitoring complaint trends and contributing to service improvement by highlighting recurring issues Supporting the organisation in meeting regulatory requirements and maintaining high standards of customer service What You Will Need Previous experience handling Stage 2 complaints within a Local Authority, Housing Association or public sector environment Strong understanding of complaints procedures and regulatory frameworks, including the Housing Ombudsman Complaint Handling Code Experience investigating complex complaints and producing detailed written responses Excellent written communication skills with the ability to produce clear, balanced and professional reports Strong analytical and problem-solving skills, with the ability to review evidence and reach fair conclusions Ability to manage a high volume of cases and prioritise workloads effectively Experience working collaboratively with multiple internal departments and stakeholders Good knowledge of housing services and local authority processes is desirable
Mar 11, 2026
Contractor
Marks Consulting Partners are currently looking for a Complaints Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Managing a backlog of Stage 2 complaints, ensuring thorough investigation and timely resolution in line with corporate complaints procedures Reviewing Stage 1 responses and conducting independent investigations to assess the adequacy of previous responses and actions taken Drafting clear, well-reasoned Stage 2 complaint responses that address all complaint points and provide appropriate resolutions Liaising with internal departments, service managers and senior officers to gather information and evidence required for investigations Ensuring complaints are handled in accordance with the Housing Ombudsman Complaint Handling Code and relevant best practice guidance Identifying service failures, learning points and areas for improvement arising from complaints investigations Maintaining accurate records and case notes on complaints management systems Providing advice and guidance to service areas on complaint handling and complaint resolution Monitoring complaint trends and contributing to service improvement by highlighting recurring issues Supporting the organisation in meeting regulatory requirements and maintaining high standards of customer service What You Will Need Previous experience handling Stage 2 complaints within a Local Authority, Housing Association or public sector environment Strong understanding of complaints procedures and regulatory frameworks, including the Housing Ombudsman Complaint Handling Code Experience investigating complex complaints and producing detailed written responses Excellent written communication skills with the ability to produce clear, balanced and professional reports Strong analytical and problem-solving skills, with the ability to review evidence and reach fair conclusions Ability to manage a high volume of cases and prioritise workloads effectively Experience working collaboratively with multiple internal departments and stakeholders Good knowledge of housing services and local authority processes is desirable
TDS is a leading profit for purpose organisation in the UK's private rented and new build housing sectors, protecting 2 million tenancy deposits worth £2.6bn and resolving 33,000 disputes each year. We also operate the New Homes Ombudsman Service, helping to resolve disputes between new build homebuyers and developers. Our mission is to reduce disputes, raise standards and improve renting for all. With 300 colleagues and a £39m turnover, we continue to expand our technology enabled services and reinvest surpluses to deliver social impact and support two charitable foundations. We are now seeking a Chief People Officer to lead our People functions across the Group. Reporting to the Group CEO, you will shape and deliver a Group wide People & Culture Strategy, champion an inclusive and high performance culture, and ensure TDS attracts, develops and supports exceptional people. Key responsibilities include: Developing and delivering a Group wide People & Culture Strategy aligned to organisational values, mission and long term strategic goals. Leading organisational development, cultural transformation and employee experience initiatives that strengthen collaboration, engagement and leadership capability across TDS. Championing a positive, inclusive and high performance culture rooted in fairness, customer focus and continuous improvement. Leading the Group's DEI strategy, ensuring equality, representation and inclusive practice at every level. Overseeing HR policy, workforce planning, organisational design, employment relations and compliance across all jurisdictions in which TDS operates. Designing and embedding Group wide talent, learning, development and performance frameworks that support capability building and succession planning. Overseeing reward, benefits and wellbeing strategies that promote fairness, competitiveness and colleague engagement. Leading and developing our People team, ensuring a modern, data driven and business partnering approach. You will be a senior People leader with experience in complex, multi site, values-led organisation with a strong track record in strategic HR leadership, organisational development and culture change. You will bring expert knowledge of UK employment law, DEI, talent development and HR best practice, along with inclusive, people centred leadership and strong alignment to TDS values and social purpose. This is a great opportunity to shape the culture, capability and colleague experience of a successful, socially purposed organisation making a meaningful difference to millions of renters, new homeowners and property professionals across the UK. TDS is committed to being a diverse, inclusive organisation and welcomes applications from all backgrounds.
Mar 10, 2026
Full time
TDS is a leading profit for purpose organisation in the UK's private rented and new build housing sectors, protecting 2 million tenancy deposits worth £2.6bn and resolving 33,000 disputes each year. We also operate the New Homes Ombudsman Service, helping to resolve disputes between new build homebuyers and developers. Our mission is to reduce disputes, raise standards and improve renting for all. With 300 colleagues and a £39m turnover, we continue to expand our technology enabled services and reinvest surpluses to deliver social impact and support two charitable foundations. We are now seeking a Chief People Officer to lead our People functions across the Group. Reporting to the Group CEO, you will shape and deliver a Group wide People & Culture Strategy, champion an inclusive and high performance culture, and ensure TDS attracts, develops and supports exceptional people. Key responsibilities include: Developing and delivering a Group wide People & Culture Strategy aligned to organisational values, mission and long term strategic goals. Leading organisational development, cultural transformation and employee experience initiatives that strengthen collaboration, engagement and leadership capability across TDS. Championing a positive, inclusive and high performance culture rooted in fairness, customer focus and continuous improvement. Leading the Group's DEI strategy, ensuring equality, representation and inclusive practice at every level. Overseeing HR policy, workforce planning, organisational design, employment relations and compliance across all jurisdictions in which TDS operates. Designing and embedding Group wide talent, learning, development and performance frameworks that support capability building and succession planning. Overseeing reward, benefits and wellbeing strategies that promote fairness, competitiveness and colleague engagement. Leading and developing our People team, ensuring a modern, data driven and business partnering approach. You will be a senior People leader with experience in complex, multi site, values-led organisation with a strong track record in strategic HR leadership, organisational development and culture change. You will bring expert knowledge of UK employment law, DEI, talent development and HR best practice, along with inclusive, people centred leadership and strong alignment to TDS values and social purpose. This is a great opportunity to shape the culture, capability and colleague experience of a successful, socially purposed organisation making a meaningful difference to millions of renters, new homeowners and property professionals across the UK. TDS is committed to being a diverse, inclusive organisation and welcomes applications from all backgrounds.
My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 3 months but could last longer. To find out more please apply or call Alasdair on (phone number removed)
Mar 10, 2026
Seasonal
My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 3 months but could last longer. To find out more please apply or call Alasdair on (phone number removed)
We're recruiting an experienced Temporary Accommodation Visiting Officer to join a busy Temporary Accommodation Team supporting homeless households. This is a frontline, field based role working alongside Housing Options and Resettlement Teams to ensure temporary accommodation is safe, suitable and well managed. The successful candidate will be responsible for procuring, letting and managing temporary accommodation, carrying out regular inspections and supporting residents while also managing rent collection responsibilities. The role requires property inspections and audit checks at least two days per week, with office attendance one to two days per week. A full driving licence and access to a vehicle is essential. The Role Work within the Temporary Accommodation Team to support households placed in temporary accommodation. Carry out regular property inspections and audit checks to ensure accommodation is safe, suitable and compliant. Procure, let and manage temporary accommodation units in line with policy and statutory requirements. Work closely with Housing Options and Resettlement Teams to support households and facilitate move on where appropriate. Manage a patch of temporary accommodation properties, ensuring tenancy conditions are upheld. Undertake rent collection duties and monitor arrears within temporary accommodation placements. Respond to resident queries and provide high quality customer service. Liaise with landlords, managing agents and contractors to resolve property issues and ensure standards are maintained. Identify and elevate safeguarding concerns or property compliance risks where necessary. Maintain accurate records and update housing management systems in line with procedures. Contribute to service performance targets and support continuous service improvement. Key Requirements Experience working within public sector housing or temporary accommodation services. Experience carrying out property inspections or housing management visits. Understanding of temporary accommodation management and homelessness services. Experience in rent collection and income management. Excellent customer service skills and ability to manage challenging situations professionally. Strong IT literacy and experience using housing management systems. Ability to work independently in a field based role. Full UK driving licence and access to own vehicle (essential). Willingness to be out on property inspections at least two days per week and attend the office 1 2 days per week. Basic DBS check required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Temporary Accommodation Officers, Housing Officers and Resettlement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 10, 2026
Full time
We're recruiting an experienced Temporary Accommodation Visiting Officer to join a busy Temporary Accommodation Team supporting homeless households. This is a frontline, field based role working alongside Housing Options and Resettlement Teams to ensure temporary accommodation is safe, suitable and well managed. The successful candidate will be responsible for procuring, letting and managing temporary accommodation, carrying out regular inspections and supporting residents while also managing rent collection responsibilities. The role requires property inspections and audit checks at least two days per week, with office attendance one to two days per week. A full driving licence and access to a vehicle is essential. The Role Work within the Temporary Accommodation Team to support households placed in temporary accommodation. Carry out regular property inspections and audit checks to ensure accommodation is safe, suitable and compliant. Procure, let and manage temporary accommodation units in line with policy and statutory requirements. Work closely with Housing Options and Resettlement Teams to support households and facilitate move on where appropriate. Manage a patch of temporary accommodation properties, ensuring tenancy conditions are upheld. Undertake rent collection duties and monitor arrears within temporary accommodation placements. Respond to resident queries and provide high quality customer service. Liaise with landlords, managing agents and contractors to resolve property issues and ensure standards are maintained. Identify and elevate safeguarding concerns or property compliance risks where necessary. Maintain accurate records and update housing management systems in line with procedures. Contribute to service performance targets and support continuous service improvement. Key Requirements Experience working within public sector housing or temporary accommodation services. Experience carrying out property inspections or housing management visits. Understanding of temporary accommodation management and homelessness services. Experience in rent collection and income management. Excellent customer service skills and ability to manage challenging situations professionally. Strong IT literacy and experience using housing management systems. Ability to work independently in a field based role. Full UK driving licence and access to own vehicle (essential). Willingness to be out on property inspections at least two days per week and attend the office 1 2 days per week. Basic DBS check required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Temporary Accommodation Officers, Housing Officers and Resettlement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Technical Licensing Officer Housing Grays Contract £17.38 per hour Our client is looking for an experienced Technical Licensing Officer - Housing Technical Licensing Officer Selective Licensing Team We are seeking a committed individual to join us as a Technical Licensing Officer within the Selective Licensing Team. You ll play a key role in supporting the implementation and day-to-day management of the borough s Selective Licensing scheme, which goes live in January 2026. This is a vital role ensuring landlords and managing agents meet their legal obligations and that residents live in safe, well-managed homes. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk Key Responsibilities Apply housing and licensing legislation to assess, process, and determine licence applications in line with the Housing Act 2004. Use digital systems and data tools confidently to manage cases, maintain accurate records, and produce performance reports. Manage an active caseload, ensuring all tasks are completed within statutory and service deadlines. Communicate effectively with landlords, tenants, and partner agencies to resolve issues and promote compliance. Support the improvement of housing standards across Thurrock through advice, inspection, and enforcement activity where required What we re looking for Experienced in housing, environmental health, or property licensing (or has a related regulatory background). Confident working with legislation, data systems, and digital tools. Skilled in managing caseloads and working to deadlines. A strong communicator, able to work well with landlords, tenants, and other stakeholders. Committed to improving housing standards and supporting residents across Thurrock. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Mar 10, 2026
Contractor
Technical Licensing Officer Housing Grays Contract £17.38 per hour Our client is looking for an experienced Technical Licensing Officer - Housing Technical Licensing Officer Selective Licensing Team We are seeking a committed individual to join us as a Technical Licensing Officer within the Selective Licensing Team. You ll play a key role in supporting the implementation and day-to-day management of the borough s Selective Licensing scheme, which goes live in January 2026. This is a vital role ensuring landlords and managing agents meet their legal obligations and that residents live in safe, well-managed homes. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk Key Responsibilities Apply housing and licensing legislation to assess, process, and determine licence applications in line with the Housing Act 2004. Use digital systems and data tools confidently to manage cases, maintain accurate records, and produce performance reports. Manage an active caseload, ensuring all tasks are completed within statutory and service deadlines. Communicate effectively with landlords, tenants, and partner agencies to resolve issues and promote compliance. Support the improvement of housing standards across Thurrock through advice, inspection, and enforcement activity where required What we re looking for Experienced in housing, environmental health, or property licensing (or has a related regulatory background). Confident working with legislation, data systems, and digital tools. Skilled in managing caseloads and working to deadlines. A strong communicator, able to work well with landlords, tenants, and other stakeholders. Committed to improving housing standards and supporting residents across Thurrock. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Create a culture of service excellence focused on delivering outstanding client relationships and operational performance. T Brown Group, a leading property maintenance, repair, and installation organisation, is seeking to appoint a Mechanical Contracts Manager to oversee and drive the success of their Peabody Housing account. Specialising in servicing, repair, and installation of gas central heating and hot water systems for local authority and housing association landlords, this role is pivotal in ensuring exceptional service delivery and commercial performance across multiple contracts. As Mechanical Contracts Manager, you will act as the primary point of contact for clients, managing relationships from mobilisation through to de-mobilisation. You will monitor operational and administrative performance, lead Customer Relationship Officers, and work closely with field operations and department heads to maintain high standards and proactively address any performance risks. Your focus will be on delivering contracts in the most commercially advantageous manner, ensuring compliance, and driving continuous improvement. Key Responsibilities: Lead and manage client relationships, ensuring exceptional service delivery and satisfaction Monitor contract performance, KPI achievement, and financial targets, implementing improvement plans where necessary Produce and present detailed reports, budgets, and analysis to senior leadership and clients Drive commercial efficiency, including cost control and profitability across contracts Champion health and safety compliance and foster a culture of safety excellence Develop and mentor your team, ensuring continuous professional growth and high performance About You: You will bring proven experience in contract management and operational leadership within a customer-focused environment, ideally in property maintenance or M&E services. Strong commercial acumen, excellent communication skills, and the ability to influence and lead diverse teams are essential. A full driving licence and relevant technical qualifications (including ACS gas safety certifications) are required. Why Join Us? A salary of 59,647.90 + 6,000 car allowance is on offer. To arrange a confidential discussion, please contact our retained advisor Joe Glendon of The Management Recruitment Group (MRG) - (phone number removed). The closing date for applications is Sunday 5th April 2026. Interviews will be held in Leatherhead on Tuesday 21st April 2026.
Mar 10, 2026
Full time
Create a culture of service excellence focused on delivering outstanding client relationships and operational performance. T Brown Group, a leading property maintenance, repair, and installation organisation, is seeking to appoint a Mechanical Contracts Manager to oversee and drive the success of their Peabody Housing account. Specialising in servicing, repair, and installation of gas central heating and hot water systems for local authority and housing association landlords, this role is pivotal in ensuring exceptional service delivery and commercial performance across multiple contracts. As Mechanical Contracts Manager, you will act as the primary point of contact for clients, managing relationships from mobilisation through to de-mobilisation. You will monitor operational and administrative performance, lead Customer Relationship Officers, and work closely with field operations and department heads to maintain high standards and proactively address any performance risks. Your focus will be on delivering contracts in the most commercially advantageous manner, ensuring compliance, and driving continuous improvement. Key Responsibilities: Lead and manage client relationships, ensuring exceptional service delivery and satisfaction Monitor contract performance, KPI achievement, and financial targets, implementing improvement plans where necessary Produce and present detailed reports, budgets, and analysis to senior leadership and clients Drive commercial efficiency, including cost control and profitability across contracts Champion health and safety compliance and foster a culture of safety excellence Develop and mentor your team, ensuring continuous professional growth and high performance About You: You will bring proven experience in contract management and operational leadership within a customer-focused environment, ideally in property maintenance or M&E services. Strong commercial acumen, excellent communication skills, and the ability to influence and lead diverse teams are essential. A full driving licence and relevant technical qualifications (including ACS gas safety certifications) are required. Why Join Us? A salary of 59,647.90 + 6,000 car allowance is on offer. To arrange a confidential discussion, please contact our retained advisor Joe Glendon of The Management Recruitment Group (MRG) - (phone number removed). The closing date for applications is Sunday 5th April 2026. Interviews will be held in Leatherhead on Tuesday 21st April 2026.
NIFHA - Northern Ireland Federation of Housing Association
Ballymena, County Antrim
Neighbourhood Officer - Ballymena Area Radius Housing Closing Date: 13 March 2026 Location: Ballymena Area Contract: Permanent Hours: 37 Job Ref: FHA04415 The Neighbourhood Officer will act as a key interface with tenants, delivering a range of housing support services, helping to build sustainable communities, and ensuring the environments within and around our properties and estates are clean and safe. Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services from sheltered housing for the over 55's and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs. Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role. To be shortlisted candidates need to provide evidence of the following as a minimum: 1. Good general level of education to include at least 5 GCSE's or equivalent to include English and Maths (at a minimum of Grade C) plus at least 1 years' experience (within the last 3 years) OR English and Maths GCSE (at a minimum of Grade C) or equivalent and at least 2 years' experience of working in a local community environment. 2. Minimum 1 years' experience working to address anti-community behaviour and issues. 3. Experience of partnership working with voluntary, community and statutory agencies. 4. Relevant recent experience in a housing/social/care/welfare caretaking role. 5. Awareness and recent experience of issues impacting on community development and knowledge of Housing Associations and services provided. 6. A current full driving licence and access to a suitable form of transport ( where an applicant indicates that a disability prohibits them from driving, this criterion will be waived at the shortlisting stage. In such circumstances, consideration will be given in any subsequent offer of appointment to suitable alternative arrangements that the candidate may be able to put in place that would enable them to meet the travel requirements for the post). In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business. For further information on employee benefits go to the employee benefits section of our website. Closing date for applications is 13 th March 2026 unless otherwise stated. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise. Radius is an Equal Opportunities Employer. Radius Housing, 3-7 Redburn Square, Holywood, County Down, BT18 9HZ
Mar 10, 2026
Full time
Neighbourhood Officer - Ballymena Area Radius Housing Closing Date: 13 March 2026 Location: Ballymena Area Contract: Permanent Hours: 37 Job Ref: FHA04415 The Neighbourhood Officer will act as a key interface with tenants, delivering a range of housing support services, helping to build sustainable communities, and ensuring the environments within and around our properties and estates are clean and safe. Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services from sheltered housing for the over 55's and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs. Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role. To be shortlisted candidates need to provide evidence of the following as a minimum: 1. Good general level of education to include at least 5 GCSE's or equivalent to include English and Maths (at a minimum of Grade C) plus at least 1 years' experience (within the last 3 years) OR English and Maths GCSE (at a minimum of Grade C) or equivalent and at least 2 years' experience of working in a local community environment. 2. Minimum 1 years' experience working to address anti-community behaviour and issues. 3. Experience of partnership working with voluntary, community and statutory agencies. 4. Relevant recent experience in a housing/social/care/welfare caretaking role. 5. Awareness and recent experience of issues impacting on community development and knowledge of Housing Associations and services provided. 6. A current full driving licence and access to a suitable form of transport ( where an applicant indicates that a disability prohibits them from driving, this criterion will be waived at the shortlisting stage. In such circumstances, consideration will be given in any subsequent offer of appointment to suitable alternative arrangements that the candidate may be able to put in place that would enable them to meet the travel requirements for the post). In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business. For further information on employee benefits go to the employee benefits section of our website. Closing date for applications is 13 th March 2026 unless otherwise stated. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise. Radius is an Equal Opportunities Employer. Radius Housing, 3-7 Redburn Square, Holywood, County Down, BT18 9HZ
About The Role Working Hours: 35 Hours per week Contract Type: Full Time, Permanent Closing Date: 31 March 2026 Closing time: 11.59pm Interview Method: In Person (Face to Face) Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Qualification - Must hold a Degree in Planning Manchester is one of the world's greatest cities. A city with a reputation for innovation. A reputation for creativity. A thriving regional economy and a proud sense of identity. We are a city with a rich history, a vibrant present day, and much to look forward to in the future. This is an opportunity to play a key role in shaping this dynamic modern city. The role is within the Central Development Management Team of the Manchester Planning Service - a high profile, frontline service within the City Council. We are looking for a talented, ambitious town planner, who is committed to Manchester, and its vision, in order to realise outcomes for our residents, businesses and visitors. The Central Team is responsible for the implementation of the Council's planning policies for the ongoing physical regeneration of the City Centre. We have a number of nationally significant development areas including Corridor Manchester, First Street, Great Jackson Street and Piccadilly East as part of meeting our housing and economic growth objectives. The team is also responsible for managing the growth of the City Centre into a number of strategically important regeneration areas, including Victoria North, Strangeways, Ancoats and New Islington, Holt Town and the Etihad Campus, in order to create great places that bring people and communities together, attract investment and ensure that Manchester continues to thrive. To discuss the role, please contact Jennifer Atkinson (Principal Planning Manager) on or . About the Candidate Candidates would help ensure that new developments are in line with Council priorities, ensuring the highest standard of design together with meeting Manchester's ambitious target of being a Zero Carbon City by 2038. Working closely with the Planning Service's Urban Design, Heritage and Sustainability Team, the role would also require knowledge and understanding of historic buildings, other designated assets and climate objectives, together with relevant legislation, to ensure the City's growth responds positively to the historic environment and climate change objectives. The role would be office based in the Town Hall Extension in the centre of Manchester with candidates expected to undertake site visits, where initiative and professional judgement would need to be demonstrated in order to make sound planning decisions. Extensive engagement with elected members, residents, businesses and other stakeholders including heritage organisations would be a key requirement of the role in order to provide high levels of performance, customer service and deliver high quality development proposals in Manchester. There would also be close liaison with other council services to support corporate objectives and Council projects and initiatives. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the following criteria: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that is eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for. As a guide, these checks may include: Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. . click apply for full job details
Mar 10, 2026
Full time
About The Role Working Hours: 35 Hours per week Contract Type: Full Time, Permanent Closing Date: 31 March 2026 Closing time: 11.59pm Interview Method: In Person (Face to Face) Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Qualification - Must hold a Degree in Planning Manchester is one of the world's greatest cities. A city with a reputation for innovation. A reputation for creativity. A thriving regional economy and a proud sense of identity. We are a city with a rich history, a vibrant present day, and much to look forward to in the future. This is an opportunity to play a key role in shaping this dynamic modern city. The role is within the Central Development Management Team of the Manchester Planning Service - a high profile, frontline service within the City Council. We are looking for a talented, ambitious town planner, who is committed to Manchester, and its vision, in order to realise outcomes for our residents, businesses and visitors. The Central Team is responsible for the implementation of the Council's planning policies for the ongoing physical regeneration of the City Centre. We have a number of nationally significant development areas including Corridor Manchester, First Street, Great Jackson Street and Piccadilly East as part of meeting our housing and economic growth objectives. The team is also responsible for managing the growth of the City Centre into a number of strategically important regeneration areas, including Victoria North, Strangeways, Ancoats and New Islington, Holt Town and the Etihad Campus, in order to create great places that bring people and communities together, attract investment and ensure that Manchester continues to thrive. To discuss the role, please contact Jennifer Atkinson (Principal Planning Manager) on or . About the Candidate Candidates would help ensure that new developments are in line with Council priorities, ensuring the highest standard of design together with meeting Manchester's ambitious target of being a Zero Carbon City by 2038. Working closely with the Planning Service's Urban Design, Heritage and Sustainability Team, the role would also require knowledge and understanding of historic buildings, other designated assets and climate objectives, together with relevant legislation, to ensure the City's growth responds positively to the historic environment and climate change objectives. The role would be office based in the Town Hall Extension in the centre of Manchester with candidates expected to undertake site visits, where initiative and professional judgement would need to be demonstrated in order to make sound planning decisions. Extensive engagement with elected members, residents, businesses and other stakeholders including heritage organisations would be a key requirement of the role in order to provide high levels of performance, customer service and deliver high quality development proposals in Manchester. There would also be close liaison with other council services to support corporate objectives and Council projects and initiatives. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the following criteria: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that is eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for. As a guide, these checks may include: Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. . click apply for full job details
Job Title: Housing Officer Location: Bournemouth Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Bournemouth area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Mar 10, 2026
Full time
Job Title: Housing Officer Location: Bournemouth Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Bournemouth area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Colchester/Chelmsford. Your new role We are seeking a Housing Support Worker to join the Nacro team in Colchester/Chelmsford area on a 3 month basis minimum. The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance.Please note that this role is NOT a personal care role.Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a 3 month minimum position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of £16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 10, 2026
Seasonal
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Colchester/Chelmsford. Your new role We are seeking a Housing Support Worker to join the Nacro team in Colchester/Chelmsford area on a 3 month basis minimum. The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance.Please note that this role is NOT a personal care role.Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a 3 month minimum position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of £16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Title: Senior Housing Benefits Officer Sector: Local Authority / Housing Benefits Contract: 6-Month Contract Location: UK - 4 days office-based, 1 day remote Pay: Competitive hourly rate Inside IR35 Role Overview We are recruiting an experienced Senior Housing Benefits Officer to support a local authority Housing Benefits service. The role focuses on assessing complex claims, managing appeals, and maintaining high standards of accuracy and compliance. This opportunity is well suited to candidates with prior Housing Benefits experience or a background within a local authority or housing association. Key Responsibilities Assess complex Housing Benefit and Council Tax Reduction claims Manage appeals and prepare tribunal submissions Provide technical advice and quality assurance support to assessment teams Ensure compliance with legislation, performance targets, and subsidy rules Liaise with internal departments and external bodies including DWP Requirements Proven experience in Housing Benefits within a local authority or housing association Strong knowledge of Housing Benefit and Council Tax Reduction legislation Experience handling complex cases and appeals Apply If you're an experienced Housing Benefits professional seeking a senior interim role, please get in touch to discuss further.
Mar 10, 2026
Full time
Title: Senior Housing Benefits Officer Sector: Local Authority / Housing Benefits Contract: 6-Month Contract Location: UK - 4 days office-based, 1 day remote Pay: Competitive hourly rate Inside IR35 Role Overview We are recruiting an experienced Senior Housing Benefits Officer to support a local authority Housing Benefits service. The role focuses on assessing complex claims, managing appeals, and maintaining high standards of accuracy and compliance. This opportunity is well suited to candidates with prior Housing Benefits experience or a background within a local authority or housing association. Key Responsibilities Assess complex Housing Benefit and Council Tax Reduction claims Manage appeals and prepare tribunal submissions Provide technical advice and quality assurance support to assessment teams Ensure compliance with legislation, performance targets, and subsidy rules Liaise with internal departments and external bodies including DWP Requirements Proven experience in Housing Benefits within a local authority or housing association Strong knowledge of Housing Benefit and Council Tax Reduction legislation Experience handling complex cases and appeals Apply If you're an experienced Housing Benefits professional seeking a senior interim role, please get in touch to discuss further.
Eden Brown are seeking a highly experienced Service Improvement Officer working for a well known Housing Association in Lancashire Service Improvement Officer- Job Description Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage and coordinate the organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code. Log, triage, and acknowledge complaints in line with internal policies and regulatory requirements. Communicate professionally and compassionately with customers via phone, email, and face-to-face where required. Identify where customers may require additional support or reasonable adjustments and ensure the complaint investigation is tailored to the customers individual needs. Provide expert advice and support to Investigating Managers throughout the complaints process, ensuring that all relevant evidence is gathered, reviewed, and assessed to facilitate thorough, fair, and proportionate investigations in line with internal policy and the Housing Ombudsman's Complaint Handling Code. Support the drafting and reviewing of high-quality complaint responses, ensuring they are clear, empathetic, and outcome-focused. Responses should demonstrate accountability, address the issues raised, and outline any remedies or service improvements where applicable, ensuring consistency with tone, policy, and regulatory standards. Identify trends and root causes of complaints to recommend service improvements. Work with service areas to ensure learning is captured and recorded. Contribute to internal reviews, audits, and reporting activities. Maintain accurate and up-to-date records on complaints systems in line with data protection and record-keeping requirements. Carry out other duties as required, which are broadly consistent with the level and responsibilities of this role. Its essential that you have extensive Service Improvement/Complaints experience Housing experience is preferred but not essential Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Mar 09, 2026
Full time
Eden Brown are seeking a highly experienced Service Improvement Officer working for a well known Housing Association in Lancashire Service Improvement Officer- Job Description Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage and coordinate the organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code. Log, triage, and acknowledge complaints in line with internal policies and regulatory requirements. Communicate professionally and compassionately with customers via phone, email, and face-to-face where required. Identify where customers may require additional support or reasonable adjustments and ensure the complaint investigation is tailored to the customers individual needs. Provide expert advice and support to Investigating Managers throughout the complaints process, ensuring that all relevant evidence is gathered, reviewed, and assessed to facilitate thorough, fair, and proportionate investigations in line with internal policy and the Housing Ombudsman's Complaint Handling Code. Support the drafting and reviewing of high-quality complaint responses, ensuring they are clear, empathetic, and outcome-focused. Responses should demonstrate accountability, address the issues raised, and outline any remedies or service improvements where applicable, ensuring consistency with tone, policy, and regulatory standards. Identify trends and root causes of complaints to recommend service improvements. Work with service areas to ensure learning is captured and recorded. Contribute to internal reviews, audits, and reporting activities. Maintain accurate and up-to-date records on complaints systems in line with data protection and record-keeping requirements. Carry out other duties as required, which are broadly consistent with the level and responsibilities of this role. Its essential that you have extensive Service Improvement/Complaints experience Housing experience is preferred but not essential Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Neighbourhood Manager - Contract Location: Hertfordshire Contract: 6 Months (Possible Extension) Rate: £35 per hour (Umbrella) Hours: Full Time Buckingham Futures are working exclusively with a client in Hertfordshire to recruit an experienced Neighbourhood Manager on an initial 6-month contract, with the possibility of extension. This role will involve overseeing neighbourhood housing services across a defined area, ensuring high standards of tenancy and estate management while supporting residents and maintaining safe, sustainable communities. The successful candidate will provide leadership across housing management functions and act as a key point of contact for residents, stakeholders, and internal teams. You will work closely with housing officers, support services, and partner agencies to address tenancy issues, manage neighbourhood challenges, and ensure service delivery aligns with organisational policies and housing legislation. Main Duties Oversee the management of a defined housing neighbourhood or patch Lead on tenancy management, estate services, and neighbourhood standards Manage and support housing staff responsible for frontline housing services Investigate and manage complex anti-social behaviour (ASB) cases Ensure tenancy breaches are addressed and enforcement action is taken where necessary Carry out estate inspections, tenancy reviews, and neighbourhood engagement Work with internal teams, contractors, and external agencies to resolve resident issues Monitor service performance and ensure high-quality housing management delivery Maintain accurate records and ensure compliance with housing policies and procedures Requirements Previous experience working in a Neighbourhood Manager or Senior Housing Management role Strong knowledge of tenancy management, ASB, and estate management Experience managing staff or overseeing frontline housing teams Ability to manage complex housing cases and deliver solutions Experience working within local authority or housing association environments This is a strong opportunity for an experienced housing professional looking for their next contract role within neighbourhood and housing management. If this interests you get in contact with Christian on or email:
Mar 09, 2026
Full time
Neighbourhood Manager - Contract Location: Hertfordshire Contract: 6 Months (Possible Extension) Rate: £35 per hour (Umbrella) Hours: Full Time Buckingham Futures are working exclusively with a client in Hertfordshire to recruit an experienced Neighbourhood Manager on an initial 6-month contract, with the possibility of extension. This role will involve overseeing neighbourhood housing services across a defined area, ensuring high standards of tenancy and estate management while supporting residents and maintaining safe, sustainable communities. The successful candidate will provide leadership across housing management functions and act as a key point of contact for residents, stakeholders, and internal teams. You will work closely with housing officers, support services, and partner agencies to address tenancy issues, manage neighbourhood challenges, and ensure service delivery aligns with organisational policies and housing legislation. Main Duties Oversee the management of a defined housing neighbourhood or patch Lead on tenancy management, estate services, and neighbourhood standards Manage and support housing staff responsible for frontline housing services Investigate and manage complex anti-social behaviour (ASB) cases Ensure tenancy breaches are addressed and enforcement action is taken where necessary Carry out estate inspections, tenancy reviews, and neighbourhood engagement Work with internal teams, contractors, and external agencies to resolve resident issues Monitor service performance and ensure high-quality housing management delivery Maintain accurate records and ensure compliance with housing policies and procedures Requirements Previous experience working in a Neighbourhood Manager or Senior Housing Management role Strong knowledge of tenancy management, ASB, and estate management Experience managing staff or overseeing frontline housing teams Ability to manage complex housing cases and deliver solutions Experience working within local authority or housing association environments This is a strong opportunity for an experienced housing professional looking for their next contract role within neighbourhood and housing management. If this interests you get in contact with Christian on or email:
The City of Edinburgh Council
Easter Howgate, Midlothian
Property Inspector - Repairs Waverley Court Hours: 36 per week Salary £33,287 - £39,129 The City of Edinburgh Council's Housing Service is offering an excellent opportunity to join our team as a Property Inspector. In this role, you will be responsible for ensuring the delivery of high-quality repairs services. Our team of Quality Control officers plays a key part in verifying that repairs, maintenance, and capital works meet the Council's lettable standards. The position involves a diverse range of responsibilities, including housing repair specification work and on site inspections to ensure maintenance is carried out to a high standard. We value individuals who are committed to fostering a positive team environment and promoting a collaborative culture that ensures our tenants receive reliable and quality service. This role provides the opportunity to contribute to a service committed to excellence, with your work making a meaningful and lasting impact. We aim to build a team that prides itself on professionalism and upholding our core values of Respect, Integrity, and Flexibility. We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently under represented. All applicants will be considered fairly based on skills and experience. Disabled and care experienced applicants who meet the minimum job criteria will be guaranteed an interview. Find out more about our commitment to equalities: As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working. Learn more about Our Behaviours on our Behaviours web page: Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working. Follow us on Twitter View Property Inspector Job Description:
Mar 09, 2026
Full time
Property Inspector - Repairs Waverley Court Hours: 36 per week Salary £33,287 - £39,129 The City of Edinburgh Council's Housing Service is offering an excellent opportunity to join our team as a Property Inspector. In this role, you will be responsible for ensuring the delivery of high-quality repairs services. Our team of Quality Control officers plays a key part in verifying that repairs, maintenance, and capital works meet the Council's lettable standards. The position involves a diverse range of responsibilities, including housing repair specification work and on site inspections to ensure maintenance is carried out to a high standard. We value individuals who are committed to fostering a positive team environment and promoting a collaborative culture that ensures our tenants receive reliable and quality service. This role provides the opportunity to contribute to a service committed to excellence, with your work making a meaningful and lasting impact. We aim to build a team that prides itself on professionalism and upholding our core values of Respect, Integrity, and Flexibility. We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently under represented. All applicants will be considered fairly based on skills and experience. Disabled and care experienced applicants who meet the minimum job criteria will be guaranteed an interview. Find out more about our commitment to equalities: As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working. Learn more about Our Behaviours on our Behaviours web page: Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working. Follow us on Twitter View Property Inspector Job Description:
