Senior Consultant or Manager, IT Asset Management / Process Engineer / Data Analyst, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector

Location: Bristol, London, Manchester

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Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe?

We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission.

We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you.

Connect to Extended Enterprise

In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations.

The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

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The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations.

As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle.

The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice.

Connect to your skills and professional experience

All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level.

Essential Soft Skills

We are looking for candidates with following behaviours and experience:

• The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial.
• Building and maintaining strong client relationships, understanding their needs.
• Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients.
• The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes.
• The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key.
• Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role.
• The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team.
• Applying logical thinking, data analysis, and critical reasoning to solve complex business problems.
• Demonstrate a personal accountability for performance and delivery against project deadlines.
• Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment.
• Developing and implementing strategic plans to achieve both short-term and long-term objectives.
• A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements.

Technical Skills

Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include:

• Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions.
• Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes.
• Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting.
• Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan.
• Experience in negotiating software license agreements with vendors for optimal terms.
• Knowledge of software licensing implications in cloud environments, especially for SaaS applications.
• Ability to identify and mitigate risks associated with software asset management, including legal and financial risks.
• In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU.
• The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences.
• Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs.

Desirable skills

The following skills and competencies are beneficial:

• Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy.
• Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management.
• Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM.
• Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget.
• Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices.
• Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors.
• Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar.
• Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles.
• Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field.
• Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met.
• Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT).
• Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility.
• Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication.

Connect to your business - Technology and Transformation

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