14 jobs found

Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company Speaks French About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities We would love to find CSMs who are based in London; however, we are open to considering remote candidates based in Europe who speak French. At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.

A leading AI video platform in the UK is looking for a Customer Success Manager to enhance client relationships and facilitate onboarding for users. The ideal candidate will have experience in Customer Success Management, particularly within B2B SaaS environments, and be capable of business-level technical discussions. Fluency in French is required. The role offers a competitive salary, stock options, and extensive career growth opportunities in a fun, innovative workplace.

Job Description: Elutions is in the market for a smart, driven, high-energy individual to join our growing Business Development team as a Business Development and Client Support Manager. Elutions is a global Enterprise Artificial Intelligence & Automation company, with a rich history in SCADA Enterprise software, empowering our clients to drive continuous efficiency, cost and quality improvements through our Maestro software ecosystem. As the global leader in our industry, we are constantly on the lookout for go-getters, people who aren't afraid to work hard, but have fun at the same time. Those who join our team aren't just bright, they are eager to develop and hone their skills every day, all while making a significant difference in the world. This position requires a blend of technical engineering knowledge (Electrical/Comp Sci degree, PLC/SCADA systems) and strong commercial skills (relationship building, negotiating, achieving revenue targets, etc.) to execute complex automation solutions, involving client consultation, solution design, technical presentations, which would include the need to travel, focusing on sectors such as water and electric utilities, manufacturing, Oil & Gas and Chemicals. Key responsibilities include, but would not be limited to: understanding client needs, collaborating with technical teams (both internally and externally with clients and partners), troubleshooting, and ensuring smooth project handovers, as well as essential skills such as communication, problem-solving, and proficiency with CRM/sales tools. This role will be responsible for delivering revenue through business growth from both new and existing clients. The successful candidate will have several key duties that include: Key Responsibilities Client Engagement: Build and maintain client relationships, acting as the primary technical link between sales and SCADA specialists. Sales & Strategy: Develop sales strategies, meet targets, and present complex technical solutions to diverse audiences. Technical Consultation: Understand customer requirements, configure appropriate SCADA systems, and estimate project costs. Collaboration: Work with sales, operations, and engineering teams for project implementation and handovers. Technical Support: Provide technical support, troubleshoot issues, and assist with commissioning. Market Knowledge: Stay updated on emerging SCADA technologies and industry trends. You will need to be a self-starter, driven and well organized. An experienced sales representative and skilled networker with a consultative approach to new business. You want to grow and be part of our team with lofty goals, reporting into and working alongside our senior leadership team to deliver. You will be responsible for all aspects of the sales process by sourcing and qualifying Executive level leads all the way through to the close. Required Skills & Qualifications Education: A degree in Electrical Engineering, Computer Science, or a related field is advantageous, but experience will be taken into account. Experience: Proven background in industrial automation, SCADA systems, and PLC programming (e.g., Rockwell, Siemens etc.). Technical Skills: Proficiency in SCADA software, networking, communication protocols (Modbus, DNP, OPC), and potentially programming languages (VBA, Python). Sales Skills: Excellent negotiation, communication, and interpersonal skills. Soft Skills: Strong problem-solving, analytical skills, adaptability, and ability to work independently or in a team. Tools: Familiarity with CRM software (Salesforce, etc.). Ideal Candidate Profile Possesses a strong technical foundation but can translate it into business value. English & French language skills. Energetic, personable, and highly customer-focused. Willing to travel for client meetings and project support.

1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving toward their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and French fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask insightful open ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent risk within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote first, with an expectation that individuals work from their homes majority of the time, while others are designated as in office roles, with an expectation of being on site on a regular basis. We recognize that certain roles benefit from regular, in person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go to market roles will have an in person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer to peer recognition through Bonusly Remote first work environment Some roles in our GTM team are currently being hired for in person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation . click apply for full job details

We're seeking a driven, intelligent, and proactive Account Executive to join our UK Sales team, focusing on sales of our Investment Suite. This high-impact role suits someone who thrives in consultative sales and is keen to influence how real estate investment managers, owners, and developers operate. You'll be responsible for developing a deep expertise in investment management, fund and loan structuring, and financial operations-while mastering Yardi's fast-evolving AI roadmap and communicating measurable client value. The successful candidate will go beyond transactional sales, acting as a trusted advisor to senior investment stakeholders and leading clients through full sales cycles, from prospecting to technology adoption. What You'll Be Doing Own the full sales cycle for Yardi Investment Suite, including Investment Manager, Investment Accounting, Debt Manager, Acquisition Manager, amongst other relevant products for investment management firms. Build and strengthen relationships with senior decision-makers in your territory, focusing on investment managers, private equity and asset managers. Understand client requirements by engaging in strategic conversations, positioning Yardi's suite to deliver efficiency, transparency and ROI for investment operations. Lead executive-level meetings and product demonstrations, matching solutions to client needs with confidence and clarity. Collaborate with pre-sales, onboarding, and customer success teams to ensure seamless client experiences throughout the lifecycle. Maintain accurate records of activity, pipeline, and forecasts using CRM platforms. Stay up-to-date on Yardi's rapidly expanding product suite, particularly new AI and data analytics capabilities; complete required certifications. Represent Yardi at industry events and client meetings, virtually and in person. What You Bring 5+ years of success in B2B SaaS sales, demonstrated by consultative, solution-selling experience. Proven record in new business acquisition and direct engagement with decision-makers at the senior investment management level. Deep understanding of the sales cycle-prospecting, qualification, proposal development, demonstrations, and contract negotiation. Experience leading high-level product demonstrations, ideally focused on investment management technology. Proficient in CRM systems with a track record of pipeline management and client engagement accuracy. Excellent communication, presentation, and negotiation skills; highly proactive and goal-oriented with a strong sense of ownership and urgency. Willingness to travel up to 50% and work from our London office as required. Bonus Points For Experience in commercial real estate investment, property management, fund accounting, or PropTech. Familiarity with ERP or property/investment management SaaS platforms and real estate fund administration processes. Understanding of accounting principles and financial operations, with experience selling to finance executives or CFOs. Demonstrated achievement in both new client acquisition and account growth. Working proficiency in French and / or German. Why Yardi? Yardi is a global leader in real estate technology, with over $2.2bn+ annual revenue, a 20% average growth rate over 40 years, and a Forbes Cloud 100 placement for 10 consecutive years. Thousands of clients trust Yardi to process their most critical investment data, and we are investing heavily in AI and innovative solutions. This role offers a front-row seat to transformation in investment management technology. You'll join smart, collaborative colleagues and have the opportunity to make a real impact-for clients and your career. Our culture is friendly, inclusive and casual. We value work-life balance and were ranked as a top employer by Glassdoor in 2024. A culture of giving: The Yardi Foundation supports global charitable initiatives selected by our employees.

An awesome opportunity has arisen for a French speaking Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries. Qualifications 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation Professional fluency in French and English Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast-paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries Responsibilities Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry-specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry-specific playbooks, collateral, and case studies Benefits Equity with high growth potential, and a competitive salary. Flexible working arrangements, encouraging you to create the best work blend while working from home and the local SafetyCulture office. Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns. We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global offsite Table tennis, board games, gym sessions, book club, and pet-friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.

Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting edge platform empowers companies to create personalized, data driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment. Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E Commerce, or Marketing Technology Solutions. How you will make a difference: Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's fastest growing segment, our Small and Medium Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organisational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast paced environment. Experience with G Suite, Gainsight, Salesforce, or similar tools. Fluent in French.

About Contilio Contilio 3D AIis a fast-growing, AI-first SaaS scaleup based in London, UK. We've built the world's first 3D AI analytics & insights platform for the largest industry on earth, construction. Our cutting-edge software automates quality verification, manufacturing-style quantity tracking, construction progress, and predictive risk analysis in hours, generating intelligent digital twins previously missing from construction. This empowers global enterprise customers to access timely, connected insights, make informed decisions, and eliminate problems with speed, saving billions in cost, time, labour, and CO2 emissions. We are on a mission to build a global category leader that creates substantial value for our customers, the planet and the global population, as 40% of the world's CO2 originates from construction. To achieve this vision, we set ambitious goals, work hard as a team, and believe that anything is possible! The Role Fueled by our exponential growth and market demand, we are seeking a strategic, results-oriented, and customer-focused Solutions Strategy & Commercial Lead to join our team. In this senior customer-facing role, you will combine consulting toolkit (decks, win plans, ROI cases, and executive storytelling) with technical knowledge of SaaS and construction workflows to engage enterprise stakeholders, demo the product, and shape value-driven solutions. Post-sale, you will own the customer lifecycle, from onboarding and delivery through long-term expansion, ensuring measurable outcomes, strong executive relationships, and continuous growth. This role offers base salary, variable compensation linked to commercial KPIs, and equity. As we expand globally, you will also gain the opportunity to take on greater responsibility. Preference for candidates with UK work authorization, though we can sponsor exceptional candidates. What You Will Do Sales and Business Development Support Customer Delivery & Success Ownership Sales and Business Development Support Create and present high-quality decks, account win plans, proposals, contracts and other materials. Joint sales calls, lead product demos, and answer product, technical & commercial questions. Proactively generate leads, represent Contilio at events and meetings, and execute account-based marketing initiatives. Customer Delivery & Success Ownership Develop delivery plans for enterprise customers, and lead execution ensuring fast onboarding, measurable outcomes, and long-term adoption. Ensure adoption across different user groups by aligning business processes with product capabilities, and developing training, workflows and execution playbooks. Identify and resolve issues, collect feedback, and triage new feature requests. Continuously demonstrate Contilio's value and drive upsell and cross-sell opportunities in collaboration with account managers, or directly. Act as a trusted advisor for delivery, tech and executive teams. Build executive-ready ROI cases, strategic decks, and success plans. Develop deep industry knowledge across the construction, real estate, data center space, and translate insights into measurable customer strategies, KPIs, and processes. Maintain accurate CRM records, account plans, and success metrics, driving renewals and net revenue retention. Contribute to customer-related strategic and operational initiatives, including pricing, product positioning, and new market entry. Your Core Qualifications 9 years' experience in commercial/Strategy, SaaS, and Contech/Proptech roles, ideally with exposure to both enterprise sales and customer success/delivery. Strong consulting toolkit: expert in structured problem solving, structured presentations, ROI models and business cases for different buyer groups, from engineers to senior executives. Solid technical credibility: deep understanding of construction management processes, enterprise SaaS, and data workflows, plus proficiency in HubSpot, PowerPoint and Excel. Excellent communication and stakeholder management skills, with a proven track record of influencing and presenting to senior executives. Strong commercial acumen (comfortable with contracts, financial models, proposals and account strategy), and project management skills (able to deliver complex plans with agility and autonomy). You thrive in fast-paced, hands-on and evolving environments. Any of the following is a plus: Experience in Contech or Proptech, exposure to enterprise SaaS sales, or supply chain strategy. Bachelor's degree in Civil, Mechanical, or Electrical engineering, and/or MBA from a top school. Fluency in German, Arabic or French. Drive to challenge yourself and the status quo to deliver impact. How to apply Please provide a CV, a short statement on your motivations, the value you'll bring, and your construction and commercial experience. Confirm your UK work authorization status. Due to a high number of applications, only shortlisted candidates will be contacted. IdeaLondon, 69 Wilson Street, London, EC2A 2BB, UK Sign up for our newsletter to stay up to date on Contilio's news

Job type: Full Time Department: Sales Work type: Remote London, England, United Kingdom A Bit About Us We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need digital solutions to help them streamline the process We are Multiplier! Our global employment platform empowers companies to hire people all across the world by managing the complexities of local compliance, labor contracts, payroll, benefits and taxes - all from one software system. It's a game changer! We're on a mission to impact economies of scale by enabling companies to hire the best candidate for the job, regardless of location. We're backed by some of the best in the game (Sequoia and Golden Gate Ventures), led by domain level experts, growing, and seeking brilliant like minded enthusiasts to join our team. A Bit About The Opportunity We grew our revenue by 2x this year and have been building a world-class sales org to help us scale in 2025 and beyond. We're looking for driven, results-oriented Strategic Account Executives (or Sales Executives as we call it internally) with a hunter mentality to join our rapidly growing team. This role is the most senior sales role that you can have at our company, and is ideal for self-starters who excel at outbound prospecting and thrive in fast-paced environments. You will be instrumental in building and executing a territory strategy to landing new accounts, driving revenue growth, and expanding our footprint within your region. You'll report to a Sales Director, and collaborate with the Partnership team, BDRs, marketing, and customer success teams to ensure seamless execution. Occasional travel (25%) may be required for client meetings, events, and team activities. What You'll Do: Drive Revenue Growth: Consistently meet or exceed sales targets by prospecting, closing new business, and growing revenue within named accounts. Outbound Prospecting: Source and engage high-quality leads through cold outreach, networking, and attending industry events. Partnership Scope: Consistently think what partners we should have within your assigned region and collaborate at a deep level to generate revenue for both parties. Hunter Mentality: Proactively identify opportunities, navigate organizational structures, and strategically approach prospects to win new business. Pipeline Mastery: Manage your pipeline and accounts meticulously in Salesforce, ensuring accurate tracking of opportunities and forecasting. Client Relationships: Collaborate with customer success managers to onboard clients and ensure alignment with signed service agreements. Cross-Functional Collaboration: Work closely with BDRs and marketing teams to build a robust pipeline and improve conversion rates. What You'll Bring Must speak French and/or Spanish. Proven Success in Sales: 5+ years of B2B SaaS sales experience, with at least 2 years focused on outbound prospecting and consistently exceeding quotas. Hunter Mentality: A track record of securing net-new logos and thriving in high-activity, outbound-focused sales roles. Industry Expertise: Experience selling to scaling tech companies and an established network of relevant contacts. Multithreading Experience: Proven ability to engage multiple stakeholders within mid-market or enterprise accounts. Organizational Excellence: Exceptional pipeline management, with a knack for "land and expand" strategies. Remote Work Savvy: Ability to thrive as a remote employee, working autonomously while collaborating effectively. Growth Mindset: A proactive problem solver with a passion for learning and adapting in a fast-growth environment. What We'll Provide For You A chance to play a key role in a rapidly growing company. Full autonomy in your role, with the flexibility to work remotely. A compassionate, ambitious, and diverse team culture. Competitive benefits, recognition programs, and career development opportunities. Generous holiday policy. Generous share package to be meaningfully invested in the company's success. Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

Customer Success Manager page is loaded Customer Success Managerlocations: GBR London Virtualtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R3470, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions. A Day in the Life of the Customer Success Manager - About the role: As a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced to the client during the Sales process and assumes full account ownership upon contract signing. The CSM will regularly provide best practice recommendations, partnering with the client to drive value and increase customer return on the investment through the effective use and adoption of the solution. The CSM serves as an internal advocate for the client, helping to drive change when necessary to help the client achieve their business objectives, and is also an external advocate for PROS to ensure PROS enjoys the expected benefits of the customer relationship. Manage a portfolio of enterprise accounts. Maintain overall responsibility for managing the customer relationship. Be responsible for product adoption, renewals, customer satisfaction, and references on those accounts. Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Conduct regular meetings, including Executive Business Reviews, with the client stakeholders and make recommendations to ensure continued success with PROS Product Solutions. Leverage internal PROS processes and protocols to resolve critical customer escalation issues and serve as the chief advocate for the customer internally at PROS. Develop an account plan and recommendations for customers that outline their critical success factors and metrics for success. Monitor and facilitate the customer's adoption of PROS solution features and functionality while providing PROS with an understanding of their overall business needs as they relate to our products. Conduct regular meetings with the client and make recommendations to ensure continued success and value realization with PROS Product Solutions. Proactively identify key opportunities to expand and deepen the footprint of the offerings at our customer accounts - land and expand. Establish and deepen C Level and business process owner relationships across the client. Educate clients on self-service tools, release processes, and other programs to ensure a successful partnership. Maintain working knowledge of each of the PROS product and service offerings. Manage the invoicing, accounts receivable, and other commercial aspects of the customer relationship. Identify and secure new sales opportunities of PROS products and services and ensure renewal of maintenance and subscription contracts. Required Qualifications - About you We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors: You have proven experience. You possess strong expertise in managing key account relationships at the Success Manager and C-suite level and managing project implementations. You've done this before but remain hungry and excited about doing it again with us. You're bright. A bachelor's degree in computer science, engineering, math, or revenue management (or similar field of study) is required. A master's in business administration is preferred. (or equivalent experience). You're street smart. You're THE definition of a self-starter and a problem-solver. You're resourceful and ruthlessly pragmatic. You're an open book. You communicate crisply. You go out of your way to be transparent in your actions and your words. You possess strong experience managing key account relationships at the executive and C-suite level. You have experience with full lifecycle SaaS implementation you're ready to face large complex clients. You manage down, around and up with the same enthusiasm and without playing politics. You're well organized and confident to work independently but will be a strong team player. You're process oriented and willing to follow and take ownership for enhancing organizational processes designed to ensure efficient, consistent customer relations. You're willing to and enjoy travel up to 50% of the time (both domestic and international). Language requirement - Fluent English (German or French fluency is an advantage). We value candidates who: Use AI tools to enhance efficiency and creativity, applying them to automate tasks, generate insights, or improve day-to-day decision-making. Stay curious and open to new technologies, regularly exploring AI-driven solutions to elevate team performance and customer impact. Demonstrate a growth mindset, experimenting with AI capabilities-from content generation to predictive analytics-to fuel continuous innovation in their role. Preferred Skills & Competencies AI Literacy: Demonstrates a solid understanding of core AI concepts, terminology, and practical applications. Effectively leverages AI tools to enhance productivity, insights, and decision-making, while adhering to ethical standards and best practices. Prompt Engineering: Skilled at crafting clear, structured, and effective prompts to optimize the quality, relevance, and utility of AI-generated outputs. Agentic AI: Understands the role of autonomous agents in streamlining workflows and automating end-to-end tasks. Able to build, utilize, or manage agentic AI systems and integrate them into business processes. Skills & Personal Characteristics: Ownership Innovation CarePROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won't stop until we've delivered on our promises. We're committed to the success of our customers. That's why we think harder and dream bigger - so our customers can go even further than they ever imagined possible.This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets. Work Environment: Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We're looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. We're looking for an experienced Customer Success Manager who is excited by the opportunity of scaling AI and is someone who enjoys helping people, solving problems, and working on interesting projects. Role Customer Success at DigitalGenius owns all post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. This role will be responsible for the management and success of new and existing clients in the UK and Europe. This role is open to candidates in both the UK and EU. Responsibilities Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise), and every phase of the post-sales customer lifecycle. Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers. Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product's competitive advantages. Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones. Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions. Effectively communicate project requirements, status, and results to clients in a high-touch customer success model. Field customer support inquiries and manage escalations throughout the customer lifecycle. Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio. Qualifications 2+ years client management experience in SaaS - background in CRM, API, and/or Customer Service spaces a plus. Bachelor's Degree - MBA or technical degree a plus. Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel. Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively. Ability to multitask, prioritize, and manage time effectively and autonomously. You love to solve problems, help people, and want to be an integral part of scaling a start-up. Fluency in German, French, or Spanish a plus. Benefits Competitive Salary. Generous vacation time (25 days of annual leave). Yearly "Reset Week" in addition to annual leave allowance. Freedom to experiment with your own ideas. Environment to develop your skills without bureaucracy or red tape. Monthly fitness stipend of $210 or fully paid Third Space Membership. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary: Dependent on Experience Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors ranging from SMB to large volume agencies. You will be the voice of the customer and provide continual feedback to our product and development teams. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met. Key Responsibilities Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity products/services across your customers teams and markets Monitor the health of your customer book though tactics such as reviewing levels of customer engagement and risk scoring. Deliver the service offer to customers such as touch in calls, account and audit reviews and create account & success plans for certain higher value customers. Have commercial responsibility for customers that you engage with e.g. pricing, packages, renewals, cross/upsells etc. Help onboard new customers and realise value as quickly and effortlessly as possible (time to first value). Maintain an advanced level of knowledge and understanding of the Infinity platform and subsequent services offered, including third party integration platforms Nurture customer advocacy in collaboration with the marketing team to produce case studies, testimonials, award entries etc. for your customers Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function Produce reports and forecasts as required for the Customer Success function, ensuring opportunities are kept up to date with relevant date and stages. Be the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing customer needs and prioritising where we think we can gain the most value across the client base Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology or similar to maximise operational efficiencies Key Skills & Behaviours 2+ years of experience in a B2B software account management or customer success role Proven experience effectively managing a large book of SME & Enterprise customers Good presenter & communicator, able to structure and deliver presentations such as account reviews and QBR's. Time management and prioritisation skills which are linked to 'work ethic'. There will be times where this role will require early starts, late finishes, extra work to meet tight deadlines, time management is key in terms of setting multiple meetings in 1 day, thus making the best of time Knowledge of most standard desktop software applications e.g. excel, word, outlook etc Excellent comms skills inc. telephone manner, with strong written and oral communication skills - fast and effective communicator via all channels Strong experience and understanding of online marketing A valued team member who upholds Infinity values and professional integrity Ability to use own initiative and think 'outside the box' Customer focused individual who is self-motivated Ability to build strong trusted relationships at any level of seniority Strives to continuously raise standards e.g. what should a CSM review deck look like, does it work, how could it work better. This requires a proactive mindset Self-starter mentality who controls their own destiny Beneficial but not essential Experience in using Salesforce Experience of call tracking systems Experience of SaaS business Experience of contact centre environments Second language, ideally German, French or Italian At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you.