Evlo
Sheffield, Yorkshire
As a Senior Financial Support Advisor, you will play a key role in helping our customers who are experiencing financial difficulties. Your focus will be on delivering fair, tailored solutions that support customers struggling with loan repayments; while ensuring we meet all regulatory and ethical obligations. You'll communicate with customers through a variety of channels - including phone, email, letters, and text messages - to understand their financial situation and individual circumstances. By taking the time to listen and review each case, you'll work collaboratively with customers to create personalised plans that help them manage and clear their arrears. Throughout every interaction, you'll demonstrate empathy, professionalism, and a commitment to achieving positive outcomes for both the customer and the business At Evlo, we believe that everyone deserves access to fair, responsible lending - even if they've faced financial challenges in the past. As a direct lender, we're proud to support customers with unsecured personal loans of £1,000 to £15,000, offering transparent terms, no application fees, and a compassionate approach. You'll be part of a dedicated team committed to treating customers with empathy and respect and providing tailored financial support. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! We pride ourselves in offering an inclusive, supportive workplace where employee satisfaction is key. The Role Customer Support and Engagement Communicate effectively with customers to understand their financial situation, using empathy and active listening to agree sustainable repayment arrangements. Use multiple communication channels - primarily phone, but also email, SMS, and written correspondence - to stay in touch with customers. Review income, expenditure, and affordability to identify the most appropriate support options. Work collaboratively with customers to design repayment plans that meet their needs while maintaining regulatory compliance. Identify vulnerable customers and ensure they receive appropriate care in line with Evlo's Vulnerability approach Accurately update system notes to reflect all customer interactions and decisions. Quality and Performance Deliver consistently high-quality customer interactions, focused on empathy, professionalism, and positive outcomes. Apply sound judgment in making customer and business-oriented decisions. Take ownership of your personal performance, using feedback from Quality Assurance reviews to improve and grow. Maintain compliance with FCA, Consumer Duty, and Evlo's internal service standards. Collaboration and Development Work closely with colleagues across Operations, Compliance, and Collections to ensure consistent customer experience. Support the Financial Support Team Leader in mentoring and guiding junior advisors. Contribute to a positive, inclusive team culture that reflects Evlo's values. About you 2-5 years of experience in collecting on financial services portfolios, including current and future arrears activity. Awareness and practical application of FCA regulations when helping customers in arrears. Evidence of portfolio managementexperience in consumer unsecured credit Ability to deliver exceptional arrears managementwith an appropriate sense of urgency and balanced forbearance treatment. Understanding of frameworks used in collection activityand evidence of applying them effectively. Familiarity with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcyprocesses. Experience in financial services, ideally in arrears management or a regulated customer contact role. Comfortable handling inbound and outbound customer conversations via phone and email. Excellent customer service, negotiation, communication, empathy, and listening skills. Strong problem-solvingabilities and attention to detail. Ability to support customers experiencing vulnerabilitywith sensitivity and understanding. Proven ability to work in a high-volume contact centre environment. Sound understanding of financial hardship and regulatory expectations(FCA, Consumer Duty, TCF). High accuracy in record-keeping and system note management. A proactive, positive attitude and a passion for helping customers achieve fair outcomes. Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Annual Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
As a Senior Financial Support Advisor, you will play a key role in helping our customers who are experiencing financial difficulties. Your focus will be on delivering fair, tailored solutions that support customers struggling with loan repayments; while ensuring we meet all regulatory and ethical obligations. You'll communicate with customers through a variety of channels - including phone, email, letters, and text messages - to understand their financial situation and individual circumstances. By taking the time to listen and review each case, you'll work collaboratively with customers to create personalised plans that help them manage and clear their arrears. Throughout every interaction, you'll demonstrate empathy, professionalism, and a commitment to achieving positive outcomes for both the customer and the business At Evlo, we believe that everyone deserves access to fair, responsible lending - even if they've faced financial challenges in the past. As a direct lender, we're proud to support customers with unsecured personal loans of £1,000 to £15,000, offering transparent terms, no application fees, and a compassionate approach. You'll be part of a dedicated team committed to treating customers with empathy and respect and providing tailored financial support. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! We pride ourselves in offering an inclusive, supportive workplace where employee satisfaction is key. The Role Customer Support and Engagement Communicate effectively with customers to understand their financial situation, using empathy and active listening to agree sustainable repayment arrangements. Use multiple communication channels - primarily phone, but also email, SMS, and written correspondence - to stay in touch with customers. Review income, expenditure, and affordability to identify the most appropriate support options. Work collaboratively with customers to design repayment plans that meet their needs while maintaining regulatory compliance. Identify vulnerable customers and ensure they receive appropriate care in line with Evlo's Vulnerability approach Accurately update system notes to reflect all customer interactions and decisions. Quality and Performance Deliver consistently high-quality customer interactions, focused on empathy, professionalism, and positive outcomes. Apply sound judgment in making customer and business-oriented decisions. Take ownership of your personal performance, using feedback from Quality Assurance reviews to improve and grow. Maintain compliance with FCA, Consumer Duty, and Evlo's internal service standards. Collaboration and Development Work closely with colleagues across Operations, Compliance, and Collections to ensure consistent customer experience. Support the Financial Support Team Leader in mentoring and guiding junior advisors. Contribute to a positive, inclusive team culture that reflects Evlo's values. About you 2-5 years of experience in collecting on financial services portfolios, including current and future arrears activity. Awareness and practical application of FCA regulations when helping customers in arrears. Evidence of portfolio managementexperience in consumer unsecured credit Ability to deliver exceptional arrears managementwith an appropriate sense of urgency and balanced forbearance treatment. Understanding of frameworks used in collection activityand evidence of applying them effectively. Familiarity with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcyprocesses. Experience in financial services, ideally in arrears management or a regulated customer contact role. Comfortable handling inbound and outbound customer conversations via phone and email. Excellent customer service, negotiation, communication, empathy, and listening skills. Strong problem-solvingabilities and attention to detail. Ability to support customers experiencing vulnerabilitywith sensitivity and understanding. Proven ability to work in a high-volume contact centre environment. Sound understanding of financial hardship and regulatory expectations(FCA, Consumer Duty, TCF). High accuracy in record-keeping and system note management. A proactive, positive attitude and a passion for helping customers achieve fair outcomes. Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Annual Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
East and North Hertfordshire NHS Trust (Enherts-TR)
Here at East and North Hertfordshire Teaching NHS Trust Our mission is: Providing high-quality, compassionate care for our communities Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are: Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together. Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas. Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose. Job overview Our complete commitment to developing careers means we're looking for proactive, motivated, forward thinking, and dynamic individuals to join our clinical team. This post is an important part of our ongoing development of medical services at East and North Hertfordshire NHS Trust, offering the successful applicant the opportunity to work closely with the existing Anaesthetic Consultants to provide a high standard of care across the Trust. We are seeking consultants with enthusiasm, commitment, and drive to work closely with colleagues throughout the organisation and within the community to help lead the organisation. We have 1 locum post available based at Lister Hospital in Stevenage, comprising of 10 programmed activities (PAs). The job plan can be amended for those that not wish to work more than 10 PA's or that wish to work part time. This is an excellent opportunity within the Anaesthetics department at East and North Hertfordshire NHS Trust. The post is suitable for those with an interest in General Anaesthesia service provision requirements. Main duties of the job The post holder will be expected to be flexible in their approach to working patterns, undertaking theatre work on any site when required. Any changes will be discussed before implementation and the PA allocation reviewed if they have a significant impact on the time commitment required. Enthusiasm and a strong commitment to the training and education of trainees and other staff members are also expected. Working for our organisation At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Detailed job description and main responsibilities In the paragraphs above you have read an overview about the role we would like to offer and general information about main duties of the post holder. Please see attached - job description which describes in full details the duties, responsibilities and reporting relationships of the advertising role. Person specification Qualifications / Training Full GMC registration with a Licence to Practice FRCA or qualification of an equivalent level Higher Anesthesia (or equivalent) training Previous Experience Broad range of experience in Anaesthesia for various specialties Experience of supervising undergraduates, doctors in training and other colleagues Ability to offer and be accountable for full and independent expert diagnostic opinion Can evidence leading on patient safety issues and achieving a change in practice Demonstrable experience in a Locum Consultant role Published papers and original work in peer reviewed journals Demonstrate an understanding of the basic principles of audit, evidencebased practice, and clinical quality improvement initiatives Demonstrable experience and participation in research Skills Able to evidence engagement with clinical governance and the identification of errors and the learning from errors Evidence engagement with appraisal and revalidation Able to show situational awareness and application of good decision making Ability to effectively teach clinical skills Ability to critically appraise published evidence Knowledge Demonstrate understanding of basic principles of audit, evidence-based practice, and clinical quality improvement initiatives Comprehensive knowledge and insight regarding all the domains within the GMC standards of Good Medical Practice Other requirements Demonstrates an interest and commitment to the specialty Experience and evidence of engagement around the equality, diversity, and inclusion agenda. Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities. Understands the impact on equality, diversity, and inclusion issues in all aspects of service delivery and planning Role model our Trust values every day Understands and can demonstrate the values of the NHS constitution Evidence of being up to date and fit to practice safely, and aware of own training needs When you apply Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered. Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us. While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected. All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox. Secondments/Fixed term Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate. If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments. Committed to our Community East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce. We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working. We are proud to be a Disability Confident employer and achieved our status in 2019. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing . We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust. We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities . click apply for full job details
Here at East and North Hertfordshire Teaching NHS Trust Our mission is: Providing high-quality, compassionate care for our communities Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are: Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together. Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas. Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose. Job overview Our complete commitment to developing careers means we're looking for proactive, motivated, forward thinking, and dynamic individuals to join our clinical team. This post is an important part of our ongoing development of medical services at East and North Hertfordshire NHS Trust, offering the successful applicant the opportunity to work closely with the existing Anaesthetic Consultants to provide a high standard of care across the Trust. We are seeking consultants with enthusiasm, commitment, and drive to work closely with colleagues throughout the organisation and within the community to help lead the organisation. We have 1 locum post available based at Lister Hospital in Stevenage, comprising of 10 programmed activities (PAs). The job plan can be amended for those that not wish to work more than 10 PA's or that wish to work part time. This is an excellent opportunity within the Anaesthetics department at East and North Hertfordshire NHS Trust. The post is suitable for those with an interest in General Anaesthesia service provision requirements. Main duties of the job The post holder will be expected to be flexible in their approach to working patterns, undertaking theatre work on any site when required. Any changes will be discussed before implementation and the PA allocation reviewed if they have a significant impact on the time commitment required. Enthusiasm and a strong commitment to the training and education of trainees and other staff members are also expected. Working for our organisation At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Detailed job description and main responsibilities In the paragraphs above you have read an overview about the role we would like to offer and general information about main duties of the post holder. Please see attached - job description which describes in full details the duties, responsibilities and reporting relationships of the advertising role. Person specification Qualifications / Training Full GMC registration with a Licence to Practice FRCA or qualification of an equivalent level Higher Anesthesia (or equivalent) training Previous Experience Broad range of experience in Anaesthesia for various specialties Experience of supervising undergraduates, doctors in training and other colleagues Ability to offer and be accountable for full and independent expert diagnostic opinion Can evidence leading on patient safety issues and achieving a change in practice Demonstrable experience in a Locum Consultant role Published papers and original work in peer reviewed journals Demonstrate an understanding of the basic principles of audit, evidencebased practice, and clinical quality improvement initiatives Demonstrable experience and participation in research Skills Able to evidence engagement with clinical governance and the identification of errors and the learning from errors Evidence engagement with appraisal and revalidation Able to show situational awareness and application of good decision making Ability to effectively teach clinical skills Ability to critically appraise published evidence Knowledge Demonstrate understanding of basic principles of audit, evidence-based practice, and clinical quality improvement initiatives Comprehensive knowledge and insight regarding all the domains within the GMC standards of Good Medical Practice Other requirements Demonstrates an interest and commitment to the specialty Experience and evidence of engagement around the equality, diversity, and inclusion agenda. Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities. Understands the impact on equality, diversity, and inclusion issues in all aspects of service delivery and planning Role model our Trust values every day Understands and can demonstrate the values of the NHS constitution Evidence of being up to date and fit to practice safely, and aware of own training needs When you apply Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered. Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us. While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected. All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox. Secondments/Fixed term Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate. If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments. Committed to our Community East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce. We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working. We are proud to be a Disability Confident employer and achieved our status in 2019. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing . We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust. We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities . click apply for full job details
