Administrator - Client Reporting

Job Title: Administrator - Client Reporting

Department: Group Operations

Location: Liverpool

Contract Type: Permanent

Reporting to: Ben Baccino

The Role

This is a varied role which requires interaction with different areas of the business including Investment Management and other departments across Operations.

Excellent communication skills are required, as are self-motivation and a willingness to learn. Full training will be provided in order that the successful candidate may reach a competent level within this role.

Outcomes of the Role

• Assist in the production of client valuation packs, tax packs and client meeting packs. This includes assisting in the production of necessary valuation and tax pack reprints.
• Assist in the process of managing un-delivered client emails, where email notification to a client advising of a report being delivered to them electronically, has been returned to us as undeliverable.
• Produce date of death tax packs and action closing pack requests from other Operations teams.
• Monitor the team inbox to ensure queries are resolved in a timely manner.
• Production and working through of regular reports and ad-hoc tasks within the Client Reporting function.

Knowledge, Skills and Experience

• High level of accuracy and concentration with ability to grasp new tasks quickly
• Ability to work to a high standard under tight deadlines
• Adaptable, flexible and able to accept responsibility for given tasks
• Excellent organisational and time management skills
• Ability to build constructive relationships with other members of staff at various levels
• Ability to effectively prioritise workloads
• A good working knowledge of Microsoft Excel

Preferred

• At least 2 years industry knowledge
• Understanding/experience of Rathbones' existing systems including ExBO and RID

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance - Individual on joining, family after 1 year's service
• Life assurance - 8 x salary
• Company share scheme
• Discretionary bonus
• Flexible holidays - purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies - enhanced family leave for parents & carers
• Study support - study days and funding for courses and qualifications
• Season travel ticket loans
• Other voluntary benefits you can choose to suit you

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

We're a Level 2 Disability Confident Employer under the UK Government scheme. This means we've signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online.

If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at

Mission

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing - for our clients, our colleagues and the communities we're part of.

Our values shape how we work:

• We aim high
• We get it done
• We show we care
• We do the right thing

These aren't just words on a window. They guide how we treat each other, how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don't miss out.