Support Worker (Women's Homelessness)

Support Worker (Women s Homelessness)

Esther Women Supported Community, Exeter (on-site)
25 hours per week Fixed-term (12 months, with potential to extend)
£13.29 £13.65 per hour 6 weeks annual leave (pro rata)

Make a real difference in women s lives

Are you passionate about supporting women to rebuild their lives after homelessness and trauma? Do you believe that everyone deserves more than just a roof over their head?

At Keychange, we re looking for a Support Worker to join our Esther Community in Exeter a small, specialist service providing safe, trauma-informed accommodation for women experiencing homelessness.

About Esther Community

Esther Community offers a supportive, all-female environment where women can begin recovery, rebuild confidence, and prepare for a more secure future. Our women s provision consists of five self-contained bedsits, alongside shared communal spaces and a garden, creating a calm and respectful place to live.

As a Christian charity, we are inspired by Christ s example of love and service but we warmly welcome people of all faiths and none, both as residents and colleagues.

About the role

As a Support Worker, you ll play a vital part in the day-to-day running of the service and in supporting women on their individual journeys. This is a varied and rewarding role combining practical support, emotional encouragement, and casework. There is some flexibility to autonomously choose your working hours to suit your schedule.

You will:

• Build trusting relationships with women and provide strengths-based, person-centred support
• Act as a key worker, supporting women to identify goals around health, wellbeing, housing, education, employment, and relationships
• Carry out assessments, support planning, reviews, and accurate case recording
• Support women to access benefits, housing, and external services
• Work closely with partner agencies to ensure joined-up support
• Help maintain a safe, welcoming, and well-run living environment
• Respond calmly and professionally to challenging or crisis situations
• Contribute to a supportive, values-led team culture

Who we re looking for

You don t need to tick every box we re looking for someone with the right values, attitude, and resilience, alongside relevant experience.

Essential:

• Understanding of the issues facing women who are homeless or vulnerably housed
• Experience supporting women with complex needs
• A non-judgemental, caring and flexible approach
• Strong communication and relationship-building skills
• Ability to remain calm in stressful or crisis situations
• Commitment to safeguarding and promoting women s wellbeing
• Experience in supported housing or homelessness services

Desirable:

• Relevant qualification (e.g. social care, housing, mental health)
• Training in trauma-informed practice or mental health
• Knowledge of housing legislation or welfare benefits
• Experience with being a floating support worker

Occupational Requirement

This role is open to women only, under Schedule 9 of the Equality Act 2010. This is a genuine occupational requirement to ensure a safe, supportive environment for women who have experienced trauma and abuse.

Why work for Keychange?

• Be part of a supportive, values-driven charity with over 100 years experience
• Make a meaningful impact every day
• Access personalised learning and development opportunities
• Join a warm, collaborative team where relationships really matter

How to apply

Please submit your most recent CV to your application.

Closing Date: 6th February 2026

Interviews will take place on w/c 16th February 2026

Starting Date: 2nd March 2026

If this role feels aligned with your experience and values, we d love to hear from you.