We are currently recruiting for an experienced Business Travel Consultant to join our expanding operations team. This role is ideally based on a hybrid working pattern (3 days in the office and 2 days at home) after an initial probationary/training period.
- Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company's travel policy.
- Process E tickets and other required travel documentation in accordance with client profiles.
- Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
- Give clients accurate information pertaining to their planned itinerary.
- Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
- Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
- Confirm all booking information - fares; itineraries; e-ticket details; changes - within specified deadlines.
- Good written communication skills as job role is predominately email based.
- Good Active Listener
Qualities
- Confident
- Personable
- Able to quickly build trust
- Ambition & drive to do the best
- Proactive
- Adaptable
- Ability to think calmly & laterally
Other Requirements
Able to work between hours of 8am - 6pm - on a rota basis
Able to attend out-of-hours training/presentations
Some bank holiday work may be required
Home workers - Monthly Office visits
Other Accountabilities
- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
- Build and update travelers' profiles so that their needs and requirements can be met as accurately as possible (offline).
- Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global.
- Ensure that the profile and booking systems are 100% accurate and up to date all the time.
- Monitor and Action personal and Team Queues
- Ensure that all tickets are issued within specified deadlines.
- Calculate and process refunds within 24 hours of a cancellation.
- Arranging hotel billbacks.
- Rail refunds and enquiries
- Give training, advice and support to new members of staff.