Salary: £26,227.50 per annum, pro-rated Location: Shelter Montrose shop Contract: Permanent Hours: 30 hours per week Closing date: Wednesday 25th March 11:30pm We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Montrose shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Scotland A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation. Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. Safeguarding statement Safeguarding is everyone s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Mar 11, 2026
Full time
Salary: £26,227.50 per annum, pro-rated Location: Shelter Montrose shop Contract: Permanent Hours: 30 hours per week Closing date: Wednesday 25th March 11:30pm We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Montrose shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Scotland A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation. Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. Safeguarding statement Safeguarding is everyone s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Salary: £26,227.50 per annum Location: Preston Furniture Shelter Shop Contract: Permanent Hours: Full time, 35 hours per week Closing date: Wednesday 25th March at 11:30pm We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Preston Furniture shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to Apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Mar 11, 2026
Full time
Salary: £26,227.50 per annum Location: Preston Furniture Shelter Shop Contract: Permanent Hours: Full time, 35 hours per week Closing date: Wednesday 25th March at 11:30pm We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Preston Furniture shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to Apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
About Us At Plentific, we're redefining property management in real time. Our mission, is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting edge technology and data driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Senior Programme Manager, you will oversee complex, multi workstream onboarding programmes for Plentific's largest strategic clients. You will be accountable for the successful delivery of end to end client onboarding activity - from discovery and integration through training, go live, and early adoption. Beyond onboarding, you'll support the long term success of strategic accounts, ensuring strong engagement, measurable value, and operational alignment. As the orchestrator between client stakeholders and Plentific's cross functional teams, you will bring structure, governance, and clarity to every stage of the customer lifecycle. This role is ideal for someone who is highly organised, delivery focused, and confident operating in fast paced, matrixed environments. You will blend programme leadership with consultative engagement, operational discipline, and a passion for solving real customer challenges. Responsibilities Lead Strategic Onboarding Programmes Own the delivery of complex onboarding engagements for strategic accounts: discovery, solution design, integrations, configuration, data, training, and go live. Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment. Facilitate workshops for process mapping, solution design, system configuration, and integrations. Manage risks, dependencies, timelines, and cross functional communication with precision. Drive Value, Adoption & Early Success Guide clients through the first 3-6 months post go live, ensuring strong adoption and measurable operational improvements. Track key onboarding, usage, and value KPIs - intervening early when trends decline or risks emerge. Provide training to client teams on relevant Plentific workflows and modules. Ensure the client's operating model, workflows, and contractor ecosystem are aligned for long term success. Act as a Strategic Partner to Clients Build trusted relationships with senior client stakeholders - operational through executive. Consult on best practices around repairs and property management, contractor management, and digital journeys. Identify opportunities for optimisation, workflow improvements, and future product expansion. Ensure Strong Cross Functional Alignment Work closely with Product, Engineering, Support, Onboarding, and Customer Success to solutionise and address key pain points for the customer. Raise, track, and manage escalations to ensure accountability and timely resolution. Support transitions into Business as Usual by providing structured handovers to Customer Success (where required) and Support. Partner with Strategic Account Directors to identify expansion and growth opportunities. Operational & Governance Excellence Maintain accurate documentation across programmes, delivery milestones, integration decisions, and client processes. Run structured governance across strategic accounts where you are accountable for the ongoing success (QBRs, MBRs, working groups, training cadences). Uphold programme standards of quality, communication, and customer experience. Requirements Skills A strong communicator: able to translate technical details into accessible language for different audiences. Highly organised: adept at planning, scheduling, documentation, and programme discipline. Analytical: comfortable reading data, spotting trends, and identifying root causes. Solution oriented: willing to dive into the product, understand workflows, and creatively solve problems. A trusted advisor: able to influence senior stakeholders and guide clients through change. Calm under pressure: able to manage competing priorities and maintain delivery momentum. Technical and Professional Skills Proven ability to oversee and manage delivery workstreams, risks, dependencies, and timelines. Experience running large scale SaaS onboarding or transformation programmes. Confidence with CRM/CSM tools (e.g., Salesforce, Planhat). Familiarity with integrations, data migration, and system configuration. Ability to govern multi workstream programmes with clarity and structure. Experience & Qualifications Required 5+ years in programme management, onboarding, implementation, digital transformation, or related consulting. Experience working with enterprise or strategic customers in SaaS or PropTech. Demonstrable experience managing cross functional delivery teams. Strong stakeholder management, including senior and executive engagement. Experience with KPI tracking, success planning, and customer governance. Preferred Experience in social housing, property management, repairs & maintenance, or contractor ecosystems. Exposure to integrations, APIs, data workflows, and system migrations. Professional certifications (e.g., PMP, PRINCE2, Agile PM) are beneficial. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Mar 11, 2026
Full time
About Us At Plentific, we're redefining property management in real time. Our mission, is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting edge technology and data driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Senior Programme Manager, you will oversee complex, multi workstream onboarding programmes for Plentific's largest strategic clients. You will be accountable for the successful delivery of end to end client onboarding activity - from discovery and integration through training, go live, and early adoption. Beyond onboarding, you'll support the long term success of strategic accounts, ensuring strong engagement, measurable value, and operational alignment. As the orchestrator between client stakeholders and Plentific's cross functional teams, you will bring structure, governance, and clarity to every stage of the customer lifecycle. This role is ideal for someone who is highly organised, delivery focused, and confident operating in fast paced, matrixed environments. You will blend programme leadership with consultative engagement, operational discipline, and a passion for solving real customer challenges. Responsibilities Lead Strategic Onboarding Programmes Own the delivery of complex onboarding engagements for strategic accounts: discovery, solution design, integrations, configuration, data, training, and go live. Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment. Facilitate workshops for process mapping, solution design, system configuration, and integrations. Manage risks, dependencies, timelines, and cross functional communication with precision. Drive Value, Adoption & Early Success Guide clients through the first 3-6 months post go live, ensuring strong adoption and measurable operational improvements. Track key onboarding, usage, and value KPIs - intervening early when trends decline or risks emerge. Provide training to client teams on relevant Plentific workflows and modules. Ensure the client's operating model, workflows, and contractor ecosystem are aligned for long term success. Act as a Strategic Partner to Clients Build trusted relationships with senior client stakeholders - operational through executive. Consult on best practices around repairs and property management, contractor management, and digital journeys. Identify opportunities for optimisation, workflow improvements, and future product expansion. Ensure Strong Cross Functional Alignment Work closely with Product, Engineering, Support, Onboarding, and Customer Success to solutionise and address key pain points for the customer. Raise, track, and manage escalations to ensure accountability and timely resolution. Support transitions into Business as Usual by providing structured handovers to Customer Success (where required) and Support. Partner with Strategic Account Directors to identify expansion and growth opportunities. Operational & Governance Excellence Maintain accurate documentation across programmes, delivery milestones, integration decisions, and client processes. Run structured governance across strategic accounts where you are accountable for the ongoing success (QBRs, MBRs, working groups, training cadences). Uphold programme standards of quality, communication, and customer experience. Requirements Skills A strong communicator: able to translate technical details into accessible language for different audiences. Highly organised: adept at planning, scheduling, documentation, and programme discipline. Analytical: comfortable reading data, spotting trends, and identifying root causes. Solution oriented: willing to dive into the product, understand workflows, and creatively solve problems. A trusted advisor: able to influence senior stakeholders and guide clients through change. Calm under pressure: able to manage competing priorities and maintain delivery momentum. Technical and Professional Skills Proven ability to oversee and manage delivery workstreams, risks, dependencies, and timelines. Experience running large scale SaaS onboarding or transformation programmes. Confidence with CRM/CSM tools (e.g., Salesforce, Planhat). Familiarity with integrations, data migration, and system configuration. Ability to govern multi workstream programmes with clarity and structure. Experience & Qualifications Required 5+ years in programme management, onboarding, implementation, digital transformation, or related consulting. Experience working with enterprise or strategic customers in SaaS or PropTech. Demonstrable experience managing cross functional delivery teams. Strong stakeholder management, including senior and executive engagement. Experience with KPI tracking, success planning, and customer governance. Preferred Experience in social housing, property management, repairs & maintenance, or contractor ecosystems. Exposure to integrations, APIs, data workflows, and system migrations. Professional certifications (e.g., PMP, PRINCE2, Agile PM) are beneficial. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Senior Temporary Accommodation Officer NCCHS Nottinghamshire, United Kingdom Job Description Role: Senior Temporary Accommodation Officer Contract Type: Fixed term contract/secondment opportunity until March 2027 Working Hours: 37 hours per week, Monday - Friday between the hours of 8:00am-18.00pm on a rota basis Worker Type: Hybrid Worker Salary: Grade F - Starting Salary is £40,777 (Level one) rising to £44,075 (Level four) Location: Highwood House, NG3 4HD We've got an exciting opportunity available for a talented individual to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. You can read more about the different benefits offered to colleagues working for Nottingham City Council here . About the Role We are looking for a proactive and experienced Senior Temporary Accommodation Officer to join Nottingham City Council's Housing Services team. This role is key to supporting homeless families and reducing repeat homelessness across the city. You will lead, motivate, and develop a front-line team of Temporary Accommodation Officers (TAOs), ensuring they deliver high quality, customer focused housing support that helps residents sustain tenancies and move into permanent accommodation. You will assist the Temporary Accommodation Manager with the day to day running of Highwood House, dispersed properties, and other temporary accommodation. Responsibilities include supervising staff performance, allocating caseloads, monitoring rental income procedures, and ensuring compliance with policies. You will also liaise with partner agencies to coordinate support services and provide direct advice to families on housing, welfare rights, budgeting, and tenancy sustainment. This is a rewarding opportunity for someone with strong leadership skills and proven experience managing front-line staff who work with complex or vulnerable customers. If you are passionate about making a difference and thrive in a fast paced environment, we would love to hear from you. About You The ideal candidate will have: Experience of supervising a front-line team dealing with complex and challenging customers and being able to motivate and develop employees to achieve challenging targets. Knowledge and experience of resettling and supporting homeless families and the related issues including a working knowledge of welfare benefits. An ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodies. Ability to manage working relationships and communicate complex or sensitive issues to a wide range of people to ensure the efficient and effective running of the service area. Demonstrated capacity to effectively organise and prioritise workload to ensure that tasks are completed in an efficient and timely manner. Demonstrated ability to manage and deliver under pressure. You can find the job description for this post here . Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document. Please note - This vacancy is not open to previous applicants. Only new applications will be considered. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter - we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively - showing your real self is what helps you succeed. For more information please click here . Closing Date: 12 th March 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview date: w/c 30 th March 2026 - Please note, this is subject to change If you have any technical issues when completing your application, please contact our Employee Service Centre: Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: 26 days annual leave (rising to 33 days after 5 years' service)+ bank holidays with the ability to buy additional leave annually Access to a generous, defined benefit pension scheme offering 17.9% Smart Working - to support your work life balance Health and wellbeing benefits including access to our Employee Assistance Programme Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in. Job Info Job Identification 7167 Posting Date 02/27/2026, 12:42 PM Locations 39-59 CRANMER STREET, Nottingham, NG3 4HD, GB
Mar 11, 2026
Full time
Senior Temporary Accommodation Officer NCCHS Nottinghamshire, United Kingdom Job Description Role: Senior Temporary Accommodation Officer Contract Type: Fixed term contract/secondment opportunity until March 2027 Working Hours: 37 hours per week, Monday - Friday between the hours of 8:00am-18.00pm on a rota basis Worker Type: Hybrid Worker Salary: Grade F - Starting Salary is £40,777 (Level one) rising to £44,075 (Level four) Location: Highwood House, NG3 4HD We've got an exciting opportunity available for a talented individual to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. You can read more about the different benefits offered to colleagues working for Nottingham City Council here . About the Role We are looking for a proactive and experienced Senior Temporary Accommodation Officer to join Nottingham City Council's Housing Services team. This role is key to supporting homeless families and reducing repeat homelessness across the city. You will lead, motivate, and develop a front-line team of Temporary Accommodation Officers (TAOs), ensuring they deliver high quality, customer focused housing support that helps residents sustain tenancies and move into permanent accommodation. You will assist the Temporary Accommodation Manager with the day to day running of Highwood House, dispersed properties, and other temporary accommodation. Responsibilities include supervising staff performance, allocating caseloads, monitoring rental income procedures, and ensuring compliance with policies. You will also liaise with partner agencies to coordinate support services and provide direct advice to families on housing, welfare rights, budgeting, and tenancy sustainment. This is a rewarding opportunity for someone with strong leadership skills and proven experience managing front-line staff who work with complex or vulnerable customers. If you are passionate about making a difference and thrive in a fast paced environment, we would love to hear from you. About You The ideal candidate will have: Experience of supervising a front-line team dealing with complex and challenging customers and being able to motivate and develop employees to achieve challenging targets. Knowledge and experience of resettling and supporting homeless families and the related issues including a working knowledge of welfare benefits. An ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodies. Ability to manage working relationships and communicate complex or sensitive issues to a wide range of people to ensure the efficient and effective running of the service area. Demonstrated capacity to effectively organise and prioritise workload to ensure that tasks are completed in an efficient and timely manner. Demonstrated ability to manage and deliver under pressure. You can find the job description for this post here . Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document. Please note - This vacancy is not open to previous applicants. Only new applications will be considered. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter - we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively - showing your real self is what helps you succeed. For more information please click here . Closing Date: 12 th March 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview date: w/c 30 th March 2026 - Please note, this is subject to change If you have any technical issues when completing your application, please contact our Employee Service Centre: Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: 26 days annual leave (rising to 33 days after 5 years' service)+ bank holidays with the ability to buy additional leave annually Access to a generous, defined benefit pension scheme offering 17.9% Smart Working - to support your work life balance Health and wellbeing benefits including access to our Employee Assistance Programme Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in. Job Info Job Identification 7167 Posting Date 02/27/2026, 12:42 PM Locations 39-59 CRANMER STREET, Nottingham, NG3 4HD, GB
Scheme Manager Location: Southampton Yearly Salary: £22,932 Vacancy Type: Fixed Term Contract until March 2027 (Maternity Cover), 35 hours per week Closing Date: 23 March 2026 Are you passionate about helping people live independently in a safe and supportive environment? They're looking for a proactive and caring individual to join them, a welcoming retirement living scheme in Portswood, Southampton. As the Scheme Manager, you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring their residents feel safe, supported, and empowered to live independently. You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure they meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What they're looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover: They are a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. About the company At the core of their mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by their Vision - that everyone should have the opportunity to have a place that they can call home - they offer homes for rent, shared ownership, and purchase. Their specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people's foyers. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
Mar 11, 2026
Full time
Scheme Manager Location: Southampton Yearly Salary: £22,932 Vacancy Type: Fixed Term Contract until March 2027 (Maternity Cover), 35 hours per week Closing Date: 23 March 2026 Are you passionate about helping people live independently in a safe and supportive environment? They're looking for a proactive and caring individual to join them, a welcoming retirement living scheme in Portswood, Southampton. As the Scheme Manager, you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring their residents feel safe, supported, and empowered to live independently. You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure they meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What they're looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover: They are a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. About the company At the core of their mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by their Vision - that everyone should have the opportunity to have a place that they can call home - they offer homes for rent, shared ownership, and purchase. Their specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people's foyers. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
Principal Committee Officer About the team / role The Committee Services team has a vacancy for a Principal Committee Officer to provide high quality clerking and governance support for the work of the Transport for London (TfL) Board, its committees and any other TfL bodies as required, and for the work of the Mayoral Development Corporations (MDCs) committees and any other MDC bodies as assigned; to deputise for the TfL and MDCs Secretariat Manager as required; and to provide day-to-day line management of relevant members of the TfL and MDCs Secretariat Team as allocated. You will play a key role in local democracy, dealing with senior board members and GLA stakeholders in a fast-paced environment. You'll often see the work you've been involved in covered in the media on your way home. You will need a proven track record in managing formal meetings involving decision-making processes in a high-profile, complex organisation; interpreting and applying legislation and governance procedures; dealing effectively with senior stakeholders; and consistently meeting demanding deadlines in a pressurised environment. We need people who get the big picture but see the small but vital details at the same time. You will be able to work quickly across a range of issues and relish a challenge. Excellent communication skills, and the ability to liaise with senior members and staff with tact and diplomacy, are essential. You will be working in the Committee Services team at City Hall which provides a shared service of clerking and governance support across the GLA Group to the Mayor of London, Transport for London, Mayoral Development Corporations and London Assembly. It's an exciting working environment with great scope for professional development. What your day will look like Preparing reports, agendas and minutes for high-profile formal committee / board meetings. Liaising with senior members, chief officers and high-level stakeholders and their teams about upcoming meetings, reports and deadlines. Providing governance and procedural meeting advice to senior officers and members. Line management responsibility for relevant members of the Committee Services team as allocated. Ensuring meetings are supported efficiently in line with the Authority's governance frameworks and the Committee Services team's Quality Management System. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Proven track record of success in managing formal committee meetings involving the decision-making processes in a high-profile and/or complex organisation. Evidence of ability to interpret and apply relevant legislation and governance procedures. Awareness of current affairs. Proven track record of success in managing staff / teams. Behavioural competencies Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 3 indicators of effective performance Monitors allocation of resources, anticipating changing requirements that may impact work delivery Ensures evaluation processes are in place to measure project benefits Gains buy-in and commitment to project delivery from diverse stakeholders Implements quality measures to ensure directorate output is of a high standard Translates political vision into action plans and deliverables Building and Managing relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 3 indicators of effective performance Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognises the contributions that staff at all levels make to delivering priorities Proactively manages partner relationships, preventing or resolving any conflict Adapts style to work effectively with partners, building consensus, trust and respect Delivers objectives by bringing together diverse stakeholders to work effectively in partnership Responding to Pressure and Change is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift. Level 2 indicators of effective performance Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure Anticipates and adapts flexibly to changing requirements Uses challenges as an opportunity to learn and improve Participates fully and encourages others to engage in change initiatives Manages team's well-being, supporting them to cope with pressure and change Organisational Awareness is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly. Level 2 indicators of effective performance Challenges unethical behaviour Uses understanding of the GLA's complex partnership arrangements to deliver effectively Recognises how political changes and sensitivities impact on own and team's work Is aware of the changing needs of Londoners, anticipating resulting changes for work agendas Follows the GLA's position in the media and understands how it impacts on work Communicating and Influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 2 indicators of effective performance Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally This is a politically restricted role under the Local Government and Housing Act 1989. The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Jackie Gavigan would be happy to speak to you. Please contact them at If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: w/c 13 April 2026 Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this . click apply for full job details
Mar 11, 2026
Full time
Principal Committee Officer About the team / role The Committee Services team has a vacancy for a Principal Committee Officer to provide high quality clerking and governance support for the work of the Transport for London (TfL) Board, its committees and any other TfL bodies as required, and for the work of the Mayoral Development Corporations (MDCs) committees and any other MDC bodies as assigned; to deputise for the TfL and MDCs Secretariat Manager as required; and to provide day-to-day line management of relevant members of the TfL and MDCs Secretariat Team as allocated. You will play a key role in local democracy, dealing with senior board members and GLA stakeholders in a fast-paced environment. You'll often see the work you've been involved in covered in the media on your way home. You will need a proven track record in managing formal meetings involving decision-making processes in a high-profile, complex organisation; interpreting and applying legislation and governance procedures; dealing effectively with senior stakeholders; and consistently meeting demanding deadlines in a pressurised environment. We need people who get the big picture but see the small but vital details at the same time. You will be able to work quickly across a range of issues and relish a challenge. Excellent communication skills, and the ability to liaise with senior members and staff with tact and diplomacy, are essential. You will be working in the Committee Services team at City Hall which provides a shared service of clerking and governance support across the GLA Group to the Mayor of London, Transport for London, Mayoral Development Corporations and London Assembly. It's an exciting working environment with great scope for professional development. What your day will look like Preparing reports, agendas and minutes for high-profile formal committee / board meetings. Liaising with senior members, chief officers and high-level stakeholders and their teams about upcoming meetings, reports and deadlines. Providing governance and procedural meeting advice to senior officers and members. Line management responsibility for relevant members of the Committee Services team as allocated. Ensuring meetings are supported efficiently in line with the Authority's governance frameworks and the Committee Services team's Quality Management System. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Proven track record of success in managing formal committee meetings involving the decision-making processes in a high-profile and/or complex organisation. Evidence of ability to interpret and apply relevant legislation and governance procedures. Awareness of current affairs. Proven track record of success in managing staff / teams. Behavioural competencies Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 3 indicators of effective performance Monitors allocation of resources, anticipating changing requirements that may impact work delivery Ensures evaluation processes are in place to measure project benefits Gains buy-in and commitment to project delivery from diverse stakeholders Implements quality measures to ensure directorate output is of a high standard Translates political vision into action plans and deliverables Building and Managing relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 3 indicators of effective performance Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognises the contributions that staff at all levels make to delivering priorities Proactively manages partner relationships, preventing or resolving any conflict Adapts style to work effectively with partners, building consensus, trust and respect Delivers objectives by bringing together diverse stakeholders to work effectively in partnership Responding to Pressure and Change is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift. Level 2 indicators of effective performance Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure Anticipates and adapts flexibly to changing requirements Uses challenges as an opportunity to learn and improve Participates fully and encourages others to engage in change initiatives Manages team's well-being, supporting them to cope with pressure and change Organisational Awareness is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly. Level 2 indicators of effective performance Challenges unethical behaviour Uses understanding of the GLA's complex partnership arrangements to deliver effectively Recognises how political changes and sensitivities impact on own and team's work Is aware of the changing needs of Londoners, anticipating resulting changes for work agendas Follows the GLA's position in the media and understands how it impacts on work Communicating and Influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 2 indicators of effective performance Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally This is a politically restricted role under the Local Government and Housing Act 1989. The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Jackie Gavigan would be happy to speak to you. Please contact them at If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: w/c 13 April 2026 Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this . click apply for full job details
35 Hours per week, Permanent Glasgow based with at least one day per week in the office. £39,250 - £42,431 Full Time Are you a proactive and people-focused leader with a passion for delivering high-quality property management services? We're looking for a Property Team Leader based in our Glasgow office to ensure excellence, compliance, and real value for our customers. About the Role Reporting to the Service Manager - Property and leading a team of two Property Officers and one Property Co Ordinator, you will be responsible for delivering our property management plan to the highest standard. This includes assisting the Service Manager with the development and management of the Property Team to ensure that Blackwood's homes are safe, warm, energy efficient and meet the associations asset strategy while maintaining strong performance outcomes and an excellent tenant experience. Key Responsibilities Lead and manage the delivery of planned, cyclical, and adaptation programmes. Provide day-to-day management and leadership to the Property Team. Maintain strong collaboration with the Repairs Team Leader and Compliance Manager to deliver seamless service. Ensure quality control through regular monitoring of contractor performance and reporting on KPIs. Manage budgets, grant claims, and ensure accurate financial records. Drive continuous improvement in asset management strategy and service delivery. Promote a culture of shared responsibility, accountability, and customer satisfaction. What We're Looking For Proven experience in asset management, property services, or housing maintenance. Strong leadership and line management experience. Knowledge of health and safety legislation, CDM regulations, and compliance best practices. Excellent communication and stakeholder engagement skills. A commitment to delivering value-for-money services and enhancing customer experience. Why Join Us? Comprehensive induction and personal development opportunities Company sick pay scheme on completion of probationary period 34 days' holiday per annum, pro rata for part-time hours Company pension scheme and Death in Service Benefit Access to our Employee Assistance Programme All successful candidates will be required to become a PVG scheme member. We ask that all applicants read the Job Pack (attached to the advert). Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. Note to interested applicants: SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD
Mar 11, 2026
Full time
35 Hours per week, Permanent Glasgow based with at least one day per week in the office. £39,250 - £42,431 Full Time Are you a proactive and people-focused leader with a passion for delivering high-quality property management services? We're looking for a Property Team Leader based in our Glasgow office to ensure excellence, compliance, and real value for our customers. About the Role Reporting to the Service Manager - Property and leading a team of two Property Officers and one Property Co Ordinator, you will be responsible for delivering our property management plan to the highest standard. This includes assisting the Service Manager with the development and management of the Property Team to ensure that Blackwood's homes are safe, warm, energy efficient and meet the associations asset strategy while maintaining strong performance outcomes and an excellent tenant experience. Key Responsibilities Lead and manage the delivery of planned, cyclical, and adaptation programmes. Provide day-to-day management and leadership to the Property Team. Maintain strong collaboration with the Repairs Team Leader and Compliance Manager to deliver seamless service. Ensure quality control through regular monitoring of contractor performance and reporting on KPIs. Manage budgets, grant claims, and ensure accurate financial records. Drive continuous improvement in asset management strategy and service delivery. Promote a culture of shared responsibility, accountability, and customer satisfaction. What We're Looking For Proven experience in asset management, property services, or housing maintenance. Strong leadership and line management experience. Knowledge of health and safety legislation, CDM regulations, and compliance best practices. Excellent communication and stakeholder engagement skills. A commitment to delivering value-for-money services and enhancing customer experience. Why Join Us? Comprehensive induction and personal development opportunities Company sick pay scheme on completion of probationary period 34 days' holiday per annum, pro rata for part-time hours Company pension scheme and Death in Service Benefit Access to our Employee Assistance Programme All successful candidates will be required to become a PVG scheme member. We ask that all applicants read the Job Pack (attached to the advert). Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. Note to interested applicants: SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD
Oadby and Wigston Borough Council
Oadby, Leicestershire
Do you want to make a difference to the local community? We are looking for an enthusiastic individual to join our Housing Options Team. We are based in the beautiful Brocks Hill country park in Oadby and this part of Leicestershire is a great place to live, work and visit. Our council is a great organisation to work for, we offer a competitive salary and fantastic benefits including great holiday, flexi-time and the generous local government pension scheme. You can find more information about our benefits here. Agile working allows employees to work flexibly to balance their home and work needs. We are happy to discuss flexible working and encourage you to discuss this with us during the selection process. Employees are generally expected to spend a minimum of 1 day per week in the office. The Housing Options Team are responsible for advising customers on their housing options if they are homeless or about to be homeless. The Private Sector Property Procurement Officer will source and procure private rented sector properties work closely with landlords, letting agents, property partners and the Council 's homelessness team. The role will also work to secure additional housing stock through purchasing property on the open market, pursuing new build opportunities. If you have substantial experience in a similar role, along with strong knowledge of the private rented housing sector and a proven ability to support vulnerable clients with Excellent communication and problem solving skills we would love to hear from you. You can find out more by viewing the job description and person specification. A DBS check is required for this post. At Oadby and Wigston Borough Council, we are proud of our diversity and recognise the value this brings. We are fair and inclusive and welcome applications from people with different backgrounds. We guarantee an interview with anyone who either has a disability or is a reservist/veteran and meets the criteria for this role if you apply under our guaranteed interview scheme. Please contact Louise Taylor (Housing Options Manager) at for any informal enquiries. There may be occasions where we close the advert before the closing date so we encourage you to apply as soon as possible. If you have not heard from us within 14 days of the closing date, please assume your application has not been successful on this occasion. Feedback will not be provided at this stage of the recruitment process.
Mar 11, 2026
Full time
Do you want to make a difference to the local community? We are looking for an enthusiastic individual to join our Housing Options Team. We are based in the beautiful Brocks Hill country park in Oadby and this part of Leicestershire is a great place to live, work and visit. Our council is a great organisation to work for, we offer a competitive salary and fantastic benefits including great holiday, flexi-time and the generous local government pension scheme. You can find more information about our benefits here. Agile working allows employees to work flexibly to balance their home and work needs. We are happy to discuss flexible working and encourage you to discuss this with us during the selection process. Employees are generally expected to spend a minimum of 1 day per week in the office. The Housing Options Team are responsible for advising customers on their housing options if they are homeless or about to be homeless. The Private Sector Property Procurement Officer will source and procure private rented sector properties work closely with landlords, letting agents, property partners and the Council 's homelessness team. The role will also work to secure additional housing stock through purchasing property on the open market, pursuing new build opportunities. If you have substantial experience in a similar role, along with strong knowledge of the private rented housing sector and a proven ability to support vulnerable clients with Excellent communication and problem solving skills we would love to hear from you. You can find out more by viewing the job description and person specification. A DBS check is required for this post. At Oadby and Wigston Borough Council, we are proud of our diversity and recognise the value this brings. We are fair and inclusive and welcome applications from people with different backgrounds. We guarantee an interview with anyone who either has a disability or is a reservist/veteran and meets the criteria for this role if you apply under our guaranteed interview scheme. Please contact Louise Taylor (Housing Options Manager) at for any informal enquiries. There may be occasions where we close the advert before the closing date so we encourage you to apply as soon as possible. If you have not heard from us within 14 days of the closing date, please assume your application has not been successful on this occasion. Feedback will not be provided at this stage of the recruitment process.
£52,066 - £58,577 per annum, dependent on experience Full-time, 35 hours per week South East London Hybrid Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. We are seeking a Data Quality & Performance Manager to join our committed Governance, Risk and Assurance team. Reporting to the Head of Governance, Risk & Assurance you will provide data assurance across the full range of performance measures. You will also design and maintain a data assurance map, continuously improve the reliability of data and identify trends and insights that inform decision-making. Our ideal candidate will have: A successful track record in data analysis or business improvement. Experience of systems thinking and producing performance data. A good understanding of research methods and statistical concepts. An awareness of the challenges facing housing associations and their residents. Excellent IT skills with ability to use a range of data analytical tools. Able to analyse and interpret complex data and provide clear concise reports. This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold that is committed to employee engagement, values its staff, and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you training and supervision to help you achieve your full potential and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave. For further details and how to apply, please visit our website via the apply button. No agencies. Closing date: Sunday 22 March 2026. Interviews will be held in person on Thursday 2 April 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
Mar 11, 2026
Full time
£52,066 - £58,577 per annum, dependent on experience Full-time, 35 hours per week South East London Hybrid Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. We are seeking a Data Quality & Performance Manager to join our committed Governance, Risk and Assurance team. Reporting to the Head of Governance, Risk & Assurance you will provide data assurance across the full range of performance measures. You will also design and maintain a data assurance map, continuously improve the reliability of data and identify trends and insights that inform decision-making. Our ideal candidate will have: A successful track record in data analysis or business improvement. Experience of systems thinking and producing performance data. A good understanding of research methods and statistical concepts. An awareness of the challenges facing housing associations and their residents. Excellent IT skills with ability to use a range of data analytical tools. Able to analyse and interpret complex data and provide clear concise reports. This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold that is committed to employee engagement, values its staff, and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you training and supervision to help you achieve your full potential and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave. For further details and how to apply, please visit our website via the apply button. No agencies. Closing date: Sunday 22 March 2026. Interviews will be held in person on Thursday 2 April 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. Becoming an apprentice at AxisCLC is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Upon successful completion of your apprenticeship, you could be offered a permanent position. To work with the Apprentice team learning the skills and gaining experience as a Resident Liaison Officer whilst studying towards completion of the Level 2 Customer Services Apprenticeship. What You'll Deliver Apprenticeship Attend Axis Induction, Health & Safety training, Training and College Induction. Ensure college course attendance is 100% and college absence communicated to your Line Manager. Communicate any absence from work as per your contractual terms and conditions. Communicate college requirements for completion of the Level 2 apprenticeship portfolio work with Axis mentor, Apprentice Co ordinator, and Line Manager. Customer Care Proactively respond to expressions of dis satisfaction at the initial stage. Investigate, register all complaints and report in accordance with company and client procedures. Maintain the Company's complaint log and use the information to report on trends. Visit residents in their homes, when required, dealing with queries and keeping them informed. Make appointments for further works, if required, and ensure these are carried out. Respond to expressions of dis satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed. Ensure resident surveys are carried out, recorded, address any actions, and provide a monthly report on the survey findings. Attend monthly contract meetings and supply relevant reports. Community Engagement Attend Resident Surgeries and assist vulnerable people report repairs. Organise Resident consultation events and attend Resident Association Meetings as required. Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Working with the Community Investment Team, organise volunteering and fund raising events. Liaise closely with senior staff to generate a positive culture within the Division. Complete a daily activity sheet detailing visits to residents and clients. To contribute ideas and suggestions that may enable the company to provide a better service. Provide any other reports requested by Client, Line Manager or Customer Manager. To deliver Customer Care talks as and when required and to ensure they are documented. Fully comply with the Organisations Health and Safety and Lone Working policies. Follow policies, procedures, initiatives related to sustainability and environmental compliance. Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division. About you GCSE 4 & above (A C) in Maths & English or equivalent Good communication Presentable Positive attitude to work Attention to detail What We Offer Salary of £8 per hour plus benefits including: Pension scheme and life assurance Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work related events. 25 days' holiday + bank holidays Access to Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching. Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you need any adjustments during the hiring process, please let us know.
Mar 11, 2026
Full time
Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. Becoming an apprentice at AxisCLC is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Upon successful completion of your apprenticeship, you could be offered a permanent position. To work with the Apprentice team learning the skills and gaining experience as a Resident Liaison Officer whilst studying towards completion of the Level 2 Customer Services Apprenticeship. What You'll Deliver Apprenticeship Attend Axis Induction, Health & Safety training, Training and College Induction. Ensure college course attendance is 100% and college absence communicated to your Line Manager. Communicate any absence from work as per your contractual terms and conditions. Communicate college requirements for completion of the Level 2 apprenticeship portfolio work with Axis mentor, Apprentice Co ordinator, and Line Manager. Customer Care Proactively respond to expressions of dis satisfaction at the initial stage. Investigate, register all complaints and report in accordance with company and client procedures. Maintain the Company's complaint log and use the information to report on trends. Visit residents in their homes, when required, dealing with queries and keeping them informed. Make appointments for further works, if required, and ensure these are carried out. Respond to expressions of dis satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed. Ensure resident surveys are carried out, recorded, address any actions, and provide a monthly report on the survey findings. Attend monthly contract meetings and supply relevant reports. Community Engagement Attend Resident Surgeries and assist vulnerable people report repairs. Organise Resident consultation events and attend Resident Association Meetings as required. Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Working with the Community Investment Team, organise volunteering and fund raising events. Liaise closely with senior staff to generate a positive culture within the Division. Complete a daily activity sheet detailing visits to residents and clients. To contribute ideas and suggestions that may enable the company to provide a better service. Provide any other reports requested by Client, Line Manager or Customer Manager. To deliver Customer Care talks as and when required and to ensure they are documented. Fully comply with the Organisations Health and Safety and Lone Working policies. Follow policies, procedures, initiatives related to sustainability and environmental compliance. Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division. About you GCSE 4 & above (A C) in Maths & English or equivalent Good communication Presentable Positive attitude to work Attention to detail What We Offer Salary of £8 per hour plus benefits including: Pension scheme and life assurance Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work related events. 25 days' holiday + bank holidays Access to Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching. Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you need any adjustments during the hiring process, please let us know.
Employment Type: Permanent, Full Time Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday between 09:00-17:00, plus participation in an out-of-hours rota Location: Swanage (office based, with regular local travel around the region) Salary: £27,000 plus overtime Your next chapter Our Property Management Service is a fast-moving department that keeps everything running smoothly behind the scenes. As a Property Manager, you'll sit at the operational centre of our guest experience, working closely with homeowners and our network of trusted housekeepers and tradespeople to ensure properties are guest ready and managed to a high standard. This role offers a genuine mix between office coordination and time out in the field, typically 2-3 days each week completing property checks, supporting guests and building relationships with local partners. The systems and detail underpin everything we do, so you'll thrive if you enjoy accuracy, structure and managing lots of moving parts in a fast paced environment. What you'll be doing Coordinating housekeepers, tradespeople and maintenance contractors Managing schedules and turnaround times across a diverse regional portfolio Handling guest and homeowner queries before, during and after stays Conducting property checks to ensure standards of cleaning and maintenance are upheld Ensuring properties remain compliant with relevant health, safety and legal requirements Growing a trusted network of local housekeepers and tradespeople Managing feedback and resolving issues professionally and sensitively Maintaining accurate records and keeping systems up to date Supporting our out-of-hours service on a rolling rota Travelling locally for property visits, meetings or guest support Out-of-hours work is paid as overtime. You'll thrive in this role if You are friendly, confident and resilient under pressure You have excellent people skills and can manage sensitive or tricky conversations with ease You're highly organised and enjoy keeping complex operations running smoothly You have strong admin and systems skills, with great attention to detail You solve problems proactively and stay calm in time-sensitive situations Experience in property, housing, estate agency or travel is an advantage (not essential) A full UK driving licence is required What's in it for you 25 days' paid holiday plus bank holidays An additional day off for your birthday or a loved one's birthday £500 annual contribution towards a holiday of your choice Paid volunteering day for a charity close to your heart Friends and family holiday discount scheme Life assurance Social clubs and communities (pets, fitness, gardening, sustainability and more) Great social events including our much loved Christmas parties Who we are We're Travel Chapter, the holiday home people, and we're on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities. We're proud to be a certified B Corp and to have been named one of the Sunday Times Best Places to Work 2024. Our culture is people first, collaborative and supportive, and we welcome applicants from all backgrounds. If you need any adjustments to the application or selection process, just let us know.
Mar 11, 2026
Full time
Employment Type: Permanent, Full Time Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday between 09:00-17:00, plus participation in an out-of-hours rota Location: Swanage (office based, with regular local travel around the region) Salary: £27,000 plus overtime Your next chapter Our Property Management Service is a fast-moving department that keeps everything running smoothly behind the scenes. As a Property Manager, you'll sit at the operational centre of our guest experience, working closely with homeowners and our network of trusted housekeepers and tradespeople to ensure properties are guest ready and managed to a high standard. This role offers a genuine mix between office coordination and time out in the field, typically 2-3 days each week completing property checks, supporting guests and building relationships with local partners. The systems and detail underpin everything we do, so you'll thrive if you enjoy accuracy, structure and managing lots of moving parts in a fast paced environment. What you'll be doing Coordinating housekeepers, tradespeople and maintenance contractors Managing schedules and turnaround times across a diverse regional portfolio Handling guest and homeowner queries before, during and after stays Conducting property checks to ensure standards of cleaning and maintenance are upheld Ensuring properties remain compliant with relevant health, safety and legal requirements Growing a trusted network of local housekeepers and tradespeople Managing feedback and resolving issues professionally and sensitively Maintaining accurate records and keeping systems up to date Supporting our out-of-hours service on a rolling rota Travelling locally for property visits, meetings or guest support Out-of-hours work is paid as overtime. You'll thrive in this role if You are friendly, confident and resilient under pressure You have excellent people skills and can manage sensitive or tricky conversations with ease You're highly organised and enjoy keeping complex operations running smoothly You have strong admin and systems skills, with great attention to detail You solve problems proactively and stay calm in time-sensitive situations Experience in property, housing, estate agency or travel is an advantage (not essential) A full UK driving licence is required What's in it for you 25 days' paid holiday plus bank holidays An additional day off for your birthday or a loved one's birthday £500 annual contribution towards a holiday of your choice Paid volunteering day for a charity close to your heart Friends and family holiday discount scheme Life assurance Social clubs and communities (pets, fitness, gardening, sustainability and more) Great social events including our much loved Christmas parties Who we are We're Travel Chapter, the holiday home people, and we're on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities. We're proud to be a certified B Corp and to have been named one of the Sunday Times Best Places to Work 2024. Our culture is people first, collaborative and supportive, and we welcome applicants from all backgrounds. If you need any adjustments to the application or selection process, just let us know.
BDS (NORTHERN) LIMITED
Newcastle Upon Tyne, Tyne And Wear
BDS are recruiting for a Housing Estate Administrator covering a scheme based in Newcastle NE5. Your role will be crucial in facilitating smooth estate operations through efficient administrative services, accurate data management, conducting regular estate inspections, and raising necessary repairs to maintain high standards across both sites. Duties include but are not limited too; Support the Estate Manager in managing any complaints made by residents, ensuring procedures are followed and residents are kept updated at all times. Support the Estate Manager in managing any incidents. To promptly report welfare concerns to the Estate Manager. Support the Estate Manager in planning and delivering a programme of resident events. This is a part time position 10 hours per week (Flexiable on how this is worked across Monday- Friday 9am- 5pm- min of 2 days) Signed off for a maximum of 6 months- could extend following this 14.45 PAYE or 17.59UMB Apply now for immediate consideration!
Mar 11, 2026
Full time
BDS are recruiting for a Housing Estate Administrator covering a scheme based in Newcastle NE5. Your role will be crucial in facilitating smooth estate operations through efficient administrative services, accurate data management, conducting regular estate inspections, and raising necessary repairs to maintain high standards across both sites. Duties include but are not limited too; Support the Estate Manager in managing any complaints made by residents, ensuring procedures are followed and residents are kept updated at all times. Support the Estate Manager in managing any incidents. To promptly report welfare concerns to the Estate Manager. Support the Estate Manager in planning and delivering a programme of resident events. This is a part time position 10 hours per week (Flexiable on how this is worked across Monday- Friday 9am- 5pm- min of 2 days) Signed off for a maximum of 6 months- could extend following this 14.45 PAYE or 17.59UMB Apply now for immediate consideration!
Tenant Liaison Officer - Energy and Planning Employer: Location: Bury, BL9 0SW Pay: Competitive Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/04/2026 About this job . Team Housing Property Services About the role This is a n exciting opportunity to make a difference to people living in Bury. If you c are about people you can make a big difference by joining the Housing Property Team. Working on a 12 month fixed term contract within the Energy Team and Planning Team to help us provide excellent customer care and shape safer, smarter, low carbon , quality homes for the future. As our Tenant Liaison Officer you will play key role in communicati ng with our residents, making appointments , ensuring access is gained, getting to know our tenants and monitoring, reporting and updat ing records using our QL database . You must be tenant focussed supporting both teams enabling us to plan and deliver long-term energy improvement schemes investment programmes and maximise external grant funding. All so we can demonstrate that we are i mproving homes and ensur ing compliance with the Decent Homes Standard , Minimum Energy Efficiency Standards , Net Zero Low Carbon targes and other regulatory standards. We are looking for someone with passion and enthusiasm for customer care and working with people within the public sector housing and retrofit projects. Collecting accurate data on tenants. Support the development of our asset management strategy and investment planning through planning appointments and monitoring and enabling access. Assist in maintaining and updating an asset database using relevant software including Lifespan and QL and energy software systems. Liaise with residents, contractors and colleagues to ensure efficient access and communication during surveys. Assist with delivery of energy schemes, documentation and handovers. Have experience of tenant liaison. Promotion of activities and raising awareness of good work, including collecting compliments. Team dynamics: The Energy Team has a Home Energy Manager supported by a Building Surveyor, Home Energy Officer and the Technical Energy Officer. The Planning Team has a Stock Investment Manager, Data Analysis, Stock Condition Surveyors and Stock Investment Officers. You will report to the Home Energy Manager and will work with the Planning Team, and with the wider supportive and collaborative Property Services Team Delivering the Capital Investment Programme. Location Bury 6 Knowsley Place, hybrid working 2 days in the office , working in the community, on site and home. What you are looking for in candidates (key strengths and experience) Experience in Tenant liaison or customer service. Knowledge of public sector housing. Familiarity with customer care software such as QL. Strong attention to detail and excellent record keeping skills. Good communication, interpersonal skills and written skills. Fixed term contract for 12 months, normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis carrying out evening and weekend appointments to help us ensure our housing team is able to meet the needs of residents with limited daytime availability. About Bury The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. Next Steps For a friendly chat please contact Fiona Hill Home Energy Manager on Interviews will be held on week commencing 7th April 2026 Supporting Documents
Mar 11, 2026
Full time
Tenant Liaison Officer - Energy and Planning Employer: Location: Bury, BL9 0SW Pay: Competitive Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/04/2026 About this job . Team Housing Property Services About the role This is a n exciting opportunity to make a difference to people living in Bury. If you c are about people you can make a big difference by joining the Housing Property Team. Working on a 12 month fixed term contract within the Energy Team and Planning Team to help us provide excellent customer care and shape safer, smarter, low carbon , quality homes for the future. As our Tenant Liaison Officer you will play key role in communicati ng with our residents, making appointments , ensuring access is gained, getting to know our tenants and monitoring, reporting and updat ing records using our QL database . You must be tenant focussed supporting both teams enabling us to plan and deliver long-term energy improvement schemes investment programmes and maximise external grant funding. All so we can demonstrate that we are i mproving homes and ensur ing compliance with the Decent Homes Standard , Minimum Energy Efficiency Standards , Net Zero Low Carbon targes and other regulatory standards. We are looking for someone with passion and enthusiasm for customer care and working with people within the public sector housing and retrofit projects. Collecting accurate data on tenants. Support the development of our asset management strategy and investment planning through planning appointments and monitoring and enabling access. Assist in maintaining and updating an asset database using relevant software including Lifespan and QL and energy software systems. Liaise with residents, contractors and colleagues to ensure efficient access and communication during surveys. Assist with delivery of energy schemes, documentation and handovers. Have experience of tenant liaison. Promotion of activities and raising awareness of good work, including collecting compliments. Team dynamics: The Energy Team has a Home Energy Manager supported by a Building Surveyor, Home Energy Officer and the Technical Energy Officer. The Planning Team has a Stock Investment Manager, Data Analysis, Stock Condition Surveyors and Stock Investment Officers. You will report to the Home Energy Manager and will work with the Planning Team, and with the wider supportive and collaborative Property Services Team Delivering the Capital Investment Programme. Location Bury 6 Knowsley Place, hybrid working 2 days in the office , working in the community, on site and home. What you are looking for in candidates (key strengths and experience) Experience in Tenant liaison or customer service. Knowledge of public sector housing. Familiarity with customer care software such as QL. Strong attention to detail and excellent record keeping skills. Good communication, interpersonal skills and written skills. Fixed term contract for 12 months, normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis carrying out evening and weekend appointments to help us ensure our housing team is able to meet the needs of residents with limited daytime availability. About Bury The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. Next Steps For a friendly chat please contact Fiona Hill Home Energy Manager on Interviews will be held on week commencing 7th April 2026 Supporting Documents
ROLE: Branch Supervisor HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £28,740 basic salary per year BONUS/OTE: Realistic total earning potential of up to £33,540 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR BRANCH SUPERVISORS DO: Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR BRANCH SUPERVISORS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR BRANCH SUPERVISORS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Mar 11, 2026
Full time
ROLE: Branch Supervisor HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £28,740 basic salary per year BONUS/OTE: Realistic total earning potential of up to £33,540 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR BRANCH SUPERVISORS DO: Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR BRANCH SUPERVISORS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR BRANCH SUPERVISORS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
We are looking for a Homeownership Team Leader to lead the day-to-day delivery of homeownership services across leasehold, shared ownership and commercial stock. Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. We Put Customers First in everything we do. We will Always Be Curious about how we can do better. We work together to Make It Happen. What you'll achieve in this role: You will supervise advisors to ensure services are delivered accurately, compliantly and to agreed standards. The role provides operational oversight of income and arrears activity, acts as the first point of escalation for complex cases and complaints, and supports consistent performance, escalating high-risk or policy matters to the Homeownership Manager. Key responsibilities include: Act as the first escalation point for complex or high-risk cases, disputes, and Stage 1 complaints, resolving issues early and escalating sensitive matters appropriately. Oversee the preparation and issue of service charge estimates and reconciliations and rent uplifts, ensuring charges are accurate, transparent, clearly communicated, and issued on time. Monitor rent and service charge arrears activity, ensuring early intervention, proportionate recovery action, and customer-focused outcomes are consistently applied. Maintain strong compliance with lease, statutory, regulatory, and policy requirements, ensuring records are accurate, complete, and audit-ready. What you'll bring to Raven: For this role, we are looking for someone with the following: Strong working knowledge of leasehold and shared ownership services, including staircasing, lease extensions, and Right to Acquire / Right to Buy (RTA/RTB) processes. Working knowledge of Section 20 consultation requirements and effective leaseholder engagement. Experience of supervising staff or acting as a senior technical lead within a housing, homeownership, or property management service. Knowledge of the Housing Ombudsman Complaint Handling Code and its application within homeownership services. DBS clearance will be required for this role. Closing date: 20th March 2026. What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at or . As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email or phone us on .
Mar 11, 2026
Full time
We are looking for a Homeownership Team Leader to lead the day-to-day delivery of homeownership services across leasehold, shared ownership and commercial stock. Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. We Put Customers First in everything we do. We will Always Be Curious about how we can do better. We work together to Make It Happen. What you'll achieve in this role: You will supervise advisors to ensure services are delivered accurately, compliantly and to agreed standards. The role provides operational oversight of income and arrears activity, acts as the first point of escalation for complex cases and complaints, and supports consistent performance, escalating high-risk or policy matters to the Homeownership Manager. Key responsibilities include: Act as the first escalation point for complex or high-risk cases, disputes, and Stage 1 complaints, resolving issues early and escalating sensitive matters appropriately. Oversee the preparation and issue of service charge estimates and reconciliations and rent uplifts, ensuring charges are accurate, transparent, clearly communicated, and issued on time. Monitor rent and service charge arrears activity, ensuring early intervention, proportionate recovery action, and customer-focused outcomes are consistently applied. Maintain strong compliance with lease, statutory, regulatory, and policy requirements, ensuring records are accurate, complete, and audit-ready. What you'll bring to Raven: For this role, we are looking for someone with the following: Strong working knowledge of leasehold and shared ownership services, including staircasing, lease extensions, and Right to Acquire / Right to Buy (RTA/RTB) processes. Working knowledge of Section 20 consultation requirements and effective leaseholder engagement. Experience of supervising staff or acting as a senior technical lead within a housing, homeownership, or property management service. Knowledge of the Housing Ombudsman Complaint Handling Code and its application within homeownership services. DBS clearance will be required for this role. Closing date: 20th March 2026. What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at or . As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email or phone us on .
Enjoy annual pay review and training and development opportunities as a Fire Project Manager in the Nottingham area. This role offers the chance to update and review projects process ensuring timelines meets budgets. You will be working for a well-known contractor that values not only their tenants but every stakeholder within the business, ensuring attention to detail, collaboration and a commitment to maintaining high levels of compliance. Responsibilities of the Fire Project Manager role: Update weekly and review project process ensuring timelines meets within budgets Oversee the quality and ensure all doors/stopping/compartmentation meet required standards Provide clear and timely updates to management and clients regarding project status, risks, and milestones. Conduct site audits and maintaining project data Skills needed in this Fire Project Manager role: SMSTS Qualified Social housing experience Background in passive fire protection and building regulations Benefits of the Fire Project Manager role: 42,000 - 45,000 per annum salary Small Van Fuel allowance Laptop and phone 28 days annual leave including bank holiday (increases each year of service) Company pension scheme Healthcare benefits If this sounds like something you would be interested in, apply now, or call Lexie on (phone number removed)
Mar 11, 2026
Full time
Enjoy annual pay review and training and development opportunities as a Fire Project Manager in the Nottingham area. This role offers the chance to update and review projects process ensuring timelines meets budgets. You will be working for a well-known contractor that values not only their tenants but every stakeholder within the business, ensuring attention to detail, collaboration and a commitment to maintaining high levels of compliance. Responsibilities of the Fire Project Manager role: Update weekly and review project process ensuring timelines meets within budgets Oversee the quality and ensure all doors/stopping/compartmentation meet required standards Provide clear and timely updates to management and clients regarding project status, risks, and milestones. Conduct site audits and maintaining project data Skills needed in this Fire Project Manager role: SMSTS Qualified Social housing experience Background in passive fire protection and building regulations Benefits of the Fire Project Manager role: 42,000 - 45,000 per annum salary Small Van Fuel allowance Laptop and phone 28 days annual leave including bank holiday (increases each year of service) Company pension scheme Healthcare benefits If this sounds like something you would be interested in, apply now, or call Lexie on (phone number removed)
Senior Support Worker - Intensive Support Domestic Abuse Refuge The Senior Support Worker is the lead practitioner within their designated intensive support domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. Why work for us? Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We have a bold new strategy and a passion for excellence in service delivery with an eye on growth. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It's a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups. We offer the following benefits: 25 days paid leave plus statutory holidays (pro rata) A competitive pension scheme Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. About Pathway Project We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year. Please note we may close this application early if we receive sufficient applications Job Summary Job Title: Senior Support Refuge Worker Working hours: 37.5 hours Salary: £26K Base: South Staffordshire Responsible To: Intensive Support Refuge Manager (DUAL SITE) Responsible for Volunteers and Bank Staff. Contract: Permanent This post is open to women only, under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability . JOB SUMMARY The Senior Support Worker is the lead practitioner within their designated intensive support domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. KEY RESPONSIBILITIES • Refuge-Based Operational Oversight • Act as the senior on-site lead within the refuge on a day-to-day basis. • Ensure accommodation is clean, safe and well maintained, including oversight of cleaning rotas and shared spaces. • Report maintenance and Health & Safety issues promptly and support liaison with landlords and contractors. • Act as the main point of contact within the refuge in the absence of the Refuge Manager or Deputy. • Be the first point of contact for internal refuge complaints and escalate appropriately. • Chair house meetings with service users. • Support Health & Safety processes, including fire drills. Service User Support & Boundaries • Provide high-quality one-to-one emotional and practical support to women and children. • Ensure service users understand and adhere to licence agreements and house rules. • Make recommendations regarding warnings, licence breaches or evictions. • Support or deliver warnings and evictions where required, under the direction of management. • Support move-on planning and resettlement. • Represent service users at multi-agency meetings where required. Staff, Volunteer & Bank Staff Support • Act as the day-to-day anchor for refuge staff, volunteers and bank staff. • Provide advice, guidance and informal supervision to staff during shifts. • Support induction and buddying of new staff, volunteers and bank staff. • Support rota awareness and cover arrangements within the refuge. • Escalate staffing, safeguarding or performance concerns to the Deputy or Manager. Safeguarding, Quality & Recording • Maintain accurate, timely and confidential service user records using Pathway systems. • Ensure consistent use of paperwork and recording standards. • Always uphold safeguarding responsibilities and escalate concerns appropriately. • Support audits, reviews and monthly case discussions as required. Working Arrangements • Work full time on a two-week rota pattern: • Week 1: Monday to Friday • Week 2: One weekday off and work either Saturday or Sunday • Participate in the on-call rota alongside other senior staff. General Responsibilities • Promote Pathway Project's values, policies and procedures. • Represent Pathway Project professionally with external agencies. • Contribute to awareness-raising, training and service development. • Undertake any other reasonable duties in line with the role. This job description may be subject to review and amendment. The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved. The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures. ESSENTIAL CRITERIA Experience • Substantial experience of providing support to women and children affected by domestic abuse, or within a related safeguarding, housing or support setting. • Experience of working in accommodation-based or intensive support services. • Experience of supporting staff, volunteers or bank staff in a senior or lead practitioner capacity. • Experience of managing challenging situations, including conflict, licence breaches or safeguarding concerns. • Experience of multi-agency working with statutory and voluntary sector partners. • Experience of maintaining accurate, confidential records and case notes. Knowledge & Understanding • Sound understanding of domestic abuse and its impact on women and children. • Strong knowledge of safeguarding children and vulnerable adults. • Understanding of trauma-informed and service-user-led practice. • Knowledge of equality, diversity and women-only services under the Equality Act 2010. • Awareness of professional boundaries, confidentiality and information sharing. Skills & Abilities • Ability to act as a calm, consistent and supportive senior presence within a refuge setting. • Strong communication skills, with the ability to give clear guidance to staff and advocate for service users. • Ability to manage difficult conversations and emotionally challenging situations. • Good organisational skills, including prioritising workload and supporting safe service delivery. • Ability to work both independently and as part of a leadership team.
Mar 11, 2026
Full time
Senior Support Worker - Intensive Support Domestic Abuse Refuge The Senior Support Worker is the lead practitioner within their designated intensive support domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. Why work for us? Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We have a bold new strategy and a passion for excellence in service delivery with an eye on growth. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It's a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups. We offer the following benefits: 25 days paid leave plus statutory holidays (pro rata) A competitive pension scheme Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. About Pathway Project We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year. Please note we may close this application early if we receive sufficient applications Job Summary Job Title: Senior Support Refuge Worker Working hours: 37.5 hours Salary: £26K Base: South Staffordshire Responsible To: Intensive Support Refuge Manager (DUAL SITE) Responsible for Volunteers and Bank Staff. Contract: Permanent This post is open to women only, under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability . JOB SUMMARY The Senior Support Worker is the lead practitioner within their designated intensive support domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. KEY RESPONSIBILITIES • Refuge-Based Operational Oversight • Act as the senior on-site lead within the refuge on a day-to-day basis. • Ensure accommodation is clean, safe and well maintained, including oversight of cleaning rotas and shared spaces. • Report maintenance and Health & Safety issues promptly and support liaison with landlords and contractors. • Act as the main point of contact within the refuge in the absence of the Refuge Manager or Deputy. • Be the first point of contact for internal refuge complaints and escalate appropriately. • Chair house meetings with service users. • Support Health & Safety processes, including fire drills. Service User Support & Boundaries • Provide high-quality one-to-one emotional and practical support to women and children. • Ensure service users understand and adhere to licence agreements and house rules. • Make recommendations regarding warnings, licence breaches or evictions. • Support or deliver warnings and evictions where required, under the direction of management. • Support move-on planning and resettlement. • Represent service users at multi-agency meetings where required. Staff, Volunteer & Bank Staff Support • Act as the day-to-day anchor for refuge staff, volunteers and bank staff. • Provide advice, guidance and informal supervision to staff during shifts. • Support induction and buddying of new staff, volunteers and bank staff. • Support rota awareness and cover arrangements within the refuge. • Escalate staffing, safeguarding or performance concerns to the Deputy or Manager. Safeguarding, Quality & Recording • Maintain accurate, timely and confidential service user records using Pathway systems. • Ensure consistent use of paperwork and recording standards. • Always uphold safeguarding responsibilities and escalate concerns appropriately. • Support audits, reviews and monthly case discussions as required. Working Arrangements • Work full time on a two-week rota pattern: • Week 1: Monday to Friday • Week 2: One weekday off and work either Saturday or Sunday • Participate in the on-call rota alongside other senior staff. General Responsibilities • Promote Pathway Project's values, policies and procedures. • Represent Pathway Project professionally with external agencies. • Contribute to awareness-raising, training and service development. • Undertake any other reasonable duties in line with the role. This job description may be subject to review and amendment. The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved. The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures. ESSENTIAL CRITERIA Experience • Substantial experience of providing support to women and children affected by domestic abuse, or within a related safeguarding, housing or support setting. • Experience of working in accommodation-based or intensive support services. • Experience of supporting staff, volunteers or bank staff in a senior or lead practitioner capacity. • Experience of managing challenging situations, including conflict, licence breaches or safeguarding concerns. • Experience of multi-agency working with statutory and voluntary sector partners. • Experience of maintaining accurate, confidential records and case notes. Knowledge & Understanding • Sound understanding of domestic abuse and its impact on women and children. • Strong knowledge of safeguarding children and vulnerable adults. • Understanding of trauma-informed and service-user-led practice. • Knowledge of equality, diversity and women-only services under the Equality Act 2010. • Awareness of professional boundaries, confidentiality and information sharing. Skills & Abilities • Ability to act as a calm, consistent and supportive senior presence within a refuge setting. • Strong communication skills, with the ability to give clear guidance to staff and advocate for service users. • Ability to manage difficult conversations and emotionally challenging situations. • Good organisational skills, including prioritising workload and supporting safe service delivery. • Ability to work both independently and as part of a leadership team.
Property Disposals Manager London Bridge Up to £50,000 Hyde is recruiting a Disposals Asset Manager (Residential Properties) who will have the responsibility of preparing void properties for disposal through different sales routes. This will involve analysing all relevant property data, preparing business plans and overseeing the repair or refurbishment of numerous void properties, simultaneously. It is important that you understand the property market and how to create value from existing assets. Key Duties Complete a pre-inspection desk top analysis of the property based upon internal data and public information. Undertaking the scoping / inspection of void assets to assess repair requirement and its potential for refurbishment using a standard specification appropriate to the location/potential value of the property. Be able to demonstrate an understanding of residential building construction, the refurbishment and repairs process and buildability. Be able to Identify any potential structural and/or damp issues both internally and externally. Undertaking options/financial appraisals using appraisal software. Preparation of a business plan including a summary of the required works, photographs of the asset, sourcing market comparables and undertaking residual valuations. Procurement, coordination and review any additional surveys i.e. structural, damp etc. Working with the Contract Manager/Administrator in reviewing contactors pricing, interrogation of contractors pricing, and value engineering of the works schedule. Ability to assess and recommend the correct disposal method (repair, refurbishment/major or minor works/ sell as is based on agreed financial performance KPI.) Engaging architect (from a framework to be established) to design extension, conversions and/or deconversion of assets. Review and comment on planning applications whilst collaboratively working with Architect, Principal Designer, Contractor and Contract Manager/Administrator. Attend inspections of works on site and progress meetings with Contract Manager/Administrator and report on progress to the Senior Project Manager. Receive handover of property on completion of works ensuring all documentation is checked, accurate and filed. Why Join Hyde? Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. Essential Skills and Experience Strong knowledge of Residential Property Market Strong knowledge of the refurbishment and repairs process and challenges A good ability to formulate a business case supporting the disposal route of an asset that achieves the best value Knowledge of various disposal channels available to a Registered Provider Previous Experience in a similar role Must have access to own car, this role requires travelling to visit properties in all of Hyde's area of operation The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.
Mar 10, 2026
Full time
Property Disposals Manager London Bridge Up to £50,000 Hyde is recruiting a Disposals Asset Manager (Residential Properties) who will have the responsibility of preparing void properties for disposal through different sales routes. This will involve analysing all relevant property data, preparing business plans and overseeing the repair or refurbishment of numerous void properties, simultaneously. It is important that you understand the property market and how to create value from existing assets. Key Duties Complete a pre-inspection desk top analysis of the property based upon internal data and public information. Undertaking the scoping / inspection of void assets to assess repair requirement and its potential for refurbishment using a standard specification appropriate to the location/potential value of the property. Be able to demonstrate an understanding of residential building construction, the refurbishment and repairs process and buildability. Be able to Identify any potential structural and/or damp issues both internally and externally. Undertaking options/financial appraisals using appraisal software. Preparation of a business plan including a summary of the required works, photographs of the asset, sourcing market comparables and undertaking residual valuations. Procurement, coordination and review any additional surveys i.e. structural, damp etc. Working with the Contract Manager/Administrator in reviewing contactors pricing, interrogation of contractors pricing, and value engineering of the works schedule. Ability to assess and recommend the correct disposal method (repair, refurbishment/major or minor works/ sell as is based on agreed financial performance KPI.) Engaging architect (from a framework to be established) to design extension, conversions and/or deconversion of assets. Review and comment on planning applications whilst collaboratively working with Architect, Principal Designer, Contractor and Contract Manager/Administrator. Attend inspections of works on site and progress meetings with Contract Manager/Administrator and report on progress to the Senior Project Manager. Receive handover of property on completion of works ensuring all documentation is checked, accurate and filed. Why Join Hyde? Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. Essential Skills and Experience Strong knowledge of Residential Property Market Strong knowledge of the refurbishment and repairs process and challenges A good ability to formulate a business case supporting the disposal route of an asset that achieves the best value Knowledge of various disposal channels available to a Registered Provider Previous Experience in a similar role Must have access to own car, this role requires travelling to visit properties in all of Hyde's area of operation The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.
Fundraising and Partnerships Manager We are seeking a strategic, relationship driven fundraiser to grow income, build partnerships and help prevent homelessness across the East Midlands. Job title: Fundraising and Partnerships Manager Salary: £38,000-£43,000 per annum - dependant on experience Hours: Full or part time (minimum 25 hours), hybrid 50/50 with flexible ad hoc working Location: Leicestershire (home and office based) Closing date: CV's will be reviewed on a rolling basis About the role Your leadership will directly strengthen the organisation's ability to prevent homelessness and support people facing housing insecurity. As their Fundraising and Partnerships Manager, you will shape and deliver an ambitious income generation strategy that drives growth, deepens engagement and increases the visibility of their work. You will lead fundraising across multiple income streams, including Trusts & Foundations, corporate partnerships, individual giving and community fundraising. You will build and manage a strong prospect pipeline, develop compelling bids and proposals, and create meaningful partnerships that deliver mutual value. Key responsibilities include: Developing and delivering a long term fundraising strategy aligned with organisational goals. Generating income across diverse streams and identifying new opportunities for growth. Building, cultivating and converting a proactive pipeline of prospects. Leading high quality funding bids, proposals and partnership presentations. Establishing and nurturing corporate relationships rooted in community alignment. Working closely with marketing colleagues to integrate fundraising and brand messaging. Using impact stories and creative content to inspire donors and raise visibility. Managing and developing the fundraising and marketing/business development team through clear direction and coaching. Monitoring performance and using data to refine tactics and improve outcomes. Producing the annual Impact report Representing The organisation at events, meetings and networking opportunities with professionalism and empathy. About you: You will bring a strong track record of securing income across multiple fundraising channels and be confident building relationships with a wide range of stakeholders. You are strategic, entrepreneurial and able to see the bigger picture, while also being organised, detail focused and results driven. You communicate with warmth and clarity, adapt well to change and are motivated by making a meaningful difference. Above all, you are values led and committed to supporting vulnerable individuals with integrity and compassion. Benefits: This role comes with one of the most generous benefits packages in the regional charity sector, including: Enhanced pension scheme Income protection (50% for 3 years, rising to 75% for 5 years depending on service) Life assurance (2x salary) Health cash plan Employee Assistance Programme Blue Light Card Cycle to Work scheme 25 days annual leave + 8 bank holidays + 4 concessionary days + your birthday off Holiday increases by 1 day per year after 5 years' service (up to 5 additional days) Enhanced maternity and paternity packages Other roles you may have experience of could include: Head of Fundraising & Partnerships, Fundraising & Business Development Manager, Senior Fundraising Manager, Partnerships Manager, Income Generation Manager, Corporate Partnerships Manager, Business Development Manager.
Mar 10, 2026
Full time
Fundraising and Partnerships Manager We are seeking a strategic, relationship driven fundraiser to grow income, build partnerships and help prevent homelessness across the East Midlands. Job title: Fundraising and Partnerships Manager Salary: £38,000-£43,000 per annum - dependant on experience Hours: Full or part time (minimum 25 hours), hybrid 50/50 with flexible ad hoc working Location: Leicestershire (home and office based) Closing date: CV's will be reviewed on a rolling basis About the role Your leadership will directly strengthen the organisation's ability to prevent homelessness and support people facing housing insecurity. As their Fundraising and Partnerships Manager, you will shape and deliver an ambitious income generation strategy that drives growth, deepens engagement and increases the visibility of their work. You will lead fundraising across multiple income streams, including Trusts & Foundations, corporate partnerships, individual giving and community fundraising. You will build and manage a strong prospect pipeline, develop compelling bids and proposals, and create meaningful partnerships that deliver mutual value. Key responsibilities include: Developing and delivering a long term fundraising strategy aligned with organisational goals. Generating income across diverse streams and identifying new opportunities for growth. Building, cultivating and converting a proactive pipeline of prospects. Leading high quality funding bids, proposals and partnership presentations. Establishing and nurturing corporate relationships rooted in community alignment. Working closely with marketing colleagues to integrate fundraising and brand messaging. Using impact stories and creative content to inspire donors and raise visibility. Managing and developing the fundraising and marketing/business development team through clear direction and coaching. Monitoring performance and using data to refine tactics and improve outcomes. Producing the annual Impact report Representing The organisation at events, meetings and networking opportunities with professionalism and empathy. About you: You will bring a strong track record of securing income across multiple fundraising channels and be confident building relationships with a wide range of stakeholders. You are strategic, entrepreneurial and able to see the bigger picture, while also being organised, detail focused and results driven. You communicate with warmth and clarity, adapt well to change and are motivated by making a meaningful difference. Above all, you are values led and committed to supporting vulnerable individuals with integrity and compassion. Benefits: This role comes with one of the most generous benefits packages in the regional charity sector, including: Enhanced pension scheme Income protection (50% for 3 years, rising to 75% for 5 years depending on service) Life assurance (2x salary) Health cash plan Employee Assistance Programme Blue Light Card Cycle to Work scheme 25 days annual leave + 8 bank holidays + 4 concessionary days + your birthday off Holiday increases by 1 day per year after 5 years' service (up to 5 additional days) Enhanced maternity and paternity packages Other roles you may have experience of could include: Head of Fundraising & Partnerships, Fundraising & Business Development Manager, Senior Fundraising Manager, Partnerships Manager, Income Generation Manager, Corporate Partnerships Manager, Business Development Manager.
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Mar 10, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.