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risk manager customer operations
Vox Network Consultants
Multi Trade Operative (Empty Homes team)
Vox Network Consultants Bracknell, Berkshire
Role Purpose To deliver an efficient, compliant, and consistently high standard of repairs service to customers, ensuring that customer satisfaction is at the heart of every job you complete. Responsibilities Competent to complete a wide variety carpentry, plumbing and other trade tasks at multiskilled level and in accordance with the Skills Awards L2/3 NVQ Diploma in Maintenance Operations or equivalent. Ensure that work is carried out to a professional standard, adhering to building regulations, codes of practice or best practice. To liaise with customers and other colleagues, as appropriate, to ensure all relevant individuals are aware of progress and action taken. In more complex cases or for guidance refer the matter to your line manager to identify the necessary remedial action. To ensure at all times that all works comply with relevant health and safety legislation, policies and procedures in the performance of the duties of the post. Including understanding of risk assessments and method statements which will include appropriate use of equipment, PPE, and safe working practice. Deliver works on time and first time wherever possible Procure job related materials through our main partnering suppliers in accordance with our policies Maintain a comprehensive van stock of materials, completing works in the most cost effective manner. Maintain the works vehicle in good condition, keep it clean and carry out regular vehicle safety checks reporting any defects to the Fleet Manager & support team. To assist all other trades as and when required ensuring that residents receive the best possible quality service. Responsibilities Competent to complete a wide variety carpentry, plumbing and other trade tasks at multiskilled level Demonstrable experience with a variety of carpentry and plumbing works across a variety of properties Minimum NVQ level 2, or time served experience in either carpentry, masonry and/or plumbing with proven competency in non-core trades. Experience of working as part of a trade team delivering to tight timescales Full Driving licence (clean) Ability to undertake physically demanding work
Jan 14, 2026
Seasonal
Role Purpose To deliver an efficient, compliant, and consistently high standard of repairs service to customers, ensuring that customer satisfaction is at the heart of every job you complete. Responsibilities Competent to complete a wide variety carpentry, plumbing and other trade tasks at multiskilled level and in accordance with the Skills Awards L2/3 NVQ Diploma in Maintenance Operations or equivalent. Ensure that work is carried out to a professional standard, adhering to building regulations, codes of practice or best practice. To liaise with customers and other colleagues, as appropriate, to ensure all relevant individuals are aware of progress and action taken. In more complex cases or for guidance refer the matter to your line manager to identify the necessary remedial action. To ensure at all times that all works comply with relevant health and safety legislation, policies and procedures in the performance of the duties of the post. Including understanding of risk assessments and method statements which will include appropriate use of equipment, PPE, and safe working practice. Deliver works on time and first time wherever possible Procure job related materials through our main partnering suppliers in accordance with our policies Maintain a comprehensive van stock of materials, completing works in the most cost effective manner. Maintain the works vehicle in good condition, keep it clean and carry out regular vehicle safety checks reporting any defects to the Fleet Manager & support team. To assist all other trades as and when required ensuring that residents receive the best possible quality service. Responsibilities Competent to complete a wide variety carpentry, plumbing and other trade tasks at multiskilled level Demonstrable experience with a variety of carpentry and plumbing works across a variety of properties Minimum NVQ level 2, or time served experience in either carpentry, masonry and/or plumbing with proven competency in non-core trades. Experience of working as part of a trade team delivering to tight timescales Full Driving licence (clean) Ability to undertake physically demanding work
Customer Experience and Insight Manager
Liberty Specialty Markets
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 12-Jan-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title:Customer Experience and Insight Manager Division:Broker & Client Distribution Department:Global Customer Experience Location:London Type:Permanent About the Role: At Liberty Specialty Markets, we understand the value of customer insight. This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementation of relationship and transactional programs, as well as use of third-party data. Collaborating with a range of teams across LSM, such as Broker & Client Distribution, Underwriting, Claims, Risk Engineering, Operations, the CX and Insight Manager will develop and deliver customer-centric analysis and insights to drive action across LSM and support our ambition of being the trusted insurer of choice for our Clients and Broker Partners. Key Responsibilities End-to-End Research Leadership: Oversee the complete research lifecycle for a range of programs from research design and data collection to analysis, synthesis, and strategic recommendations. You will produce detailed reports and commercial insights to support ad-hoc and strategic decision-making across LSM and wider Liberty business. Hands-on experience with SaaS VoC platforms strongly preferred. Strategic Customer Advocacy: Partner with LSM business teams to develop global, regional and LoB action plans, ensuring business solutions align with expert market and customer understanding across Broker and Client segments. Market Intelligence & Competitive Analysis: Track evolving market behaviours, cultural shifts and trends, and competitor updates to position LSM for further growth using primary and secondary data. Data-Driven Storytelling: Analyse both qualitative and quantitative data (e.g., survey results, user interviews, behavioural metrics) to validate hypotheses and guide strategic decisions. Present insights as compelling narratives that drive action. Cross-Functional Collaboration: Build scalable systems for customer feedback opportunities, ensuring insights are embedded at every stage of the relationship lifecycle. Help facilitate workshops and knowledge-sharing sessions with key business teams, as well as internal and external stakeholders. Ensure compliance with all relevant regulatory requirements: Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Skills and Experience Strong track record in research and insight (agency or in-house), with expertise in both quantitative and qualitative methods. Excellent analytical and critical thinking skills. Familiarity with digital data collection methods and online analytics tools. Experience in global or cross-regional market research projects. Ability to craft clear, evidence-led, and engaging reports. Experience of managing external research partners, vendors, and suppliers. Commercial acumen, with the ability to spot opportunities and add value. Degree or equivalent in a relevant discipline (research, business, marketing, social sciences). Financial Services or Commercial Insurance experience preferred. About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
Jan 14, 2026
Full time
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 12-Jan-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title:Customer Experience and Insight Manager Division:Broker & Client Distribution Department:Global Customer Experience Location:London Type:Permanent About the Role: At Liberty Specialty Markets, we understand the value of customer insight. This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementation of relationship and transactional programs, as well as use of third-party data. Collaborating with a range of teams across LSM, such as Broker & Client Distribution, Underwriting, Claims, Risk Engineering, Operations, the CX and Insight Manager will develop and deliver customer-centric analysis and insights to drive action across LSM and support our ambition of being the trusted insurer of choice for our Clients and Broker Partners. Key Responsibilities End-to-End Research Leadership: Oversee the complete research lifecycle for a range of programs from research design and data collection to analysis, synthesis, and strategic recommendations. You will produce detailed reports and commercial insights to support ad-hoc and strategic decision-making across LSM and wider Liberty business. Hands-on experience with SaaS VoC platforms strongly preferred. Strategic Customer Advocacy: Partner with LSM business teams to develop global, regional and LoB action plans, ensuring business solutions align with expert market and customer understanding across Broker and Client segments. Market Intelligence & Competitive Analysis: Track evolving market behaviours, cultural shifts and trends, and competitor updates to position LSM for further growth using primary and secondary data. Data-Driven Storytelling: Analyse both qualitative and quantitative data (e.g., survey results, user interviews, behavioural metrics) to validate hypotheses and guide strategic decisions. Present insights as compelling narratives that drive action. Cross-Functional Collaboration: Build scalable systems for customer feedback opportunities, ensuring insights are embedded at every stage of the relationship lifecycle. Help facilitate workshops and knowledge-sharing sessions with key business teams, as well as internal and external stakeholders. Ensure compliance with all relevant regulatory requirements: Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Skills and Experience Strong track record in research and insight (agency or in-house), with expertise in both quantitative and qualitative methods. Excellent analytical and critical thinking skills. Familiarity with digital data collection methods and online analytics tools. Experience in global or cross-regional market research projects. Ability to craft clear, evidence-led, and engaging reports. Experience of managing external research partners, vendors, and suppliers. Commercial acumen, with the ability to spot opportunities and add value. Degree or equivalent in a relevant discipline (research, business, marketing, social sciences). Financial Services or Commercial Insurance experience preferred. About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
300 North Limited
PFI Commercial Manager
300 North Limited Openshaw, Manchester
PFI Commercial Manager We are recruiting for a Commercial Manager on a high profile PFi Heathcare contract This role supports the delivery of Hard FM services across a large and complex PFI estate, ensuring all contractual, commercial and operational commitments are met. The Commercial Manager will act as the team s commercial lead, providing expert support on contract compliance, performance, risk management and financial oversight. Working closely with operational, technical and senior leadership colleagues, you will ensure that all commercial activity is delivered effectively and in line with organisational, contractual and statutory requirements. This is a fast-paced, hands-on role that involves regular engagement with various stakeolders. You will help shape and improve commercial processes, support innovation, and contribute to the continuous development of estates operations. An important aspect of the role will include reviewing supply chain arrangements, strengthening procurement and performance frameworks, and supporting Lifecycle and Projects teams to deliver commercially robust outcomes. You will also own and maintain risk registers, ensuring risks are identified, escalated and well managed. Summary PFI Commercial Manager Manchester £80,000 + car allowance (£5,000) + bonus Must have commercial experience within a PFI healthcare contract Good career development opportunities, training and growth Key Responsibilities Lead on all commercial aspects of the Hard FM contract and associated schedules. Provide commercial guidance and contractual insight to the Director and operational managers. Oversee supply chain performance, contract amendments and procurement activity, ensuring value for money and compliance with internal procedures. Support the commercial delivery of reactive, planned, lifecycle and project works. Prepare and manage commercial submissions, reports and notifications to the client and Project Co. Identify and evaluate risks, maintaining the Estates risk register and ensuring effective mitigation is in place. Work collaboratively with Commercial, Legal and Compliance teams across the wider organisation. Use data and reporting tools to forecast, benchmark and drive improvements in operational delivery. Ensure the organisation s commercial position is protected and contractual obligations are fully adhered to. Key Outcomes Strong commercial governance and contract compliance. Clear and accurate reporting, analysis and financial oversight. Effective supply chain management and procurement practice. Robust risk management across all Estates-led activity. Positive and collaborative relationships with all stakeholders. Qualifications/ Requirements Degree in Business Management, Engineering or a related discipline. Professional qualification such as RICS, CIMA or ACCA (or working towards) Advantage Background in PFI and Healthcare Estates environments. Proven ability to manage challenging stakeholders and customer relationships. Strong leadership and people management skills. Knowledge of Health and Safety at Work legislation. Excellent written communication and report writing capability. Competent in IT systems, ideally including BMS and CAFM platforms. Logical, analytical thinker with strong problem-solving skills. Calm, confident and able to work effectively under pressure. Core Competencies Commercial awareness Leadership and people management Client and customer focus Performance and results-driven Innovation and continuous improvement Analytical and decision-making capability
Jan 14, 2026
Full time
PFI Commercial Manager We are recruiting for a Commercial Manager on a high profile PFi Heathcare contract This role supports the delivery of Hard FM services across a large and complex PFI estate, ensuring all contractual, commercial and operational commitments are met. The Commercial Manager will act as the team s commercial lead, providing expert support on contract compliance, performance, risk management and financial oversight. Working closely with operational, technical and senior leadership colleagues, you will ensure that all commercial activity is delivered effectively and in line with organisational, contractual and statutory requirements. This is a fast-paced, hands-on role that involves regular engagement with various stakeolders. You will help shape and improve commercial processes, support innovation, and contribute to the continuous development of estates operations. An important aspect of the role will include reviewing supply chain arrangements, strengthening procurement and performance frameworks, and supporting Lifecycle and Projects teams to deliver commercially robust outcomes. You will also own and maintain risk registers, ensuring risks are identified, escalated and well managed. Summary PFI Commercial Manager Manchester £80,000 + car allowance (£5,000) + bonus Must have commercial experience within a PFI healthcare contract Good career development opportunities, training and growth Key Responsibilities Lead on all commercial aspects of the Hard FM contract and associated schedules. Provide commercial guidance and contractual insight to the Director and operational managers. Oversee supply chain performance, contract amendments and procurement activity, ensuring value for money and compliance with internal procedures. Support the commercial delivery of reactive, planned, lifecycle and project works. Prepare and manage commercial submissions, reports and notifications to the client and Project Co. Identify and evaluate risks, maintaining the Estates risk register and ensuring effective mitigation is in place. Work collaboratively with Commercial, Legal and Compliance teams across the wider organisation. Use data and reporting tools to forecast, benchmark and drive improvements in operational delivery. Ensure the organisation s commercial position is protected and contractual obligations are fully adhered to. Key Outcomes Strong commercial governance and contract compliance. Clear and accurate reporting, analysis and financial oversight. Effective supply chain management and procurement practice. Robust risk management across all Estates-led activity. Positive and collaborative relationships with all stakeholders. Qualifications/ Requirements Degree in Business Management, Engineering or a related discipline. Professional qualification such as RICS, CIMA or ACCA (or working towards) Advantage Background in PFI and Healthcare Estates environments. Proven ability to manage challenging stakeholders and customer relationships. Strong leadership and people management skills. Knowledge of Health and Safety at Work legislation. Excellent written communication and report writing capability. Competent in IT systems, ideally including BMS and CAFM platforms. Logical, analytical thinker with strong problem-solving skills. Calm, confident and able to work effectively under pressure. Core Competencies Commercial awareness Leadership and people management Client and customer focus Performance and results-driven Innovation and continuous improvement Analytical and decision-making capability
Newmedica
Senior Patient Administrator
Newmedica Abingdon, Oxfordshire
WHO ARE WE? Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work . This is a global benchmark that recognises employers who create an outstanding employee experience. ROLE SUMMARY The senior patient administrator supports with the local service operations on a day-to-day basis by ensuring that all administration processes are efficient, accurate and fit for purpose. Being part of the senior management team, the key objective for this role is to ensure that the team provides the highest quality of patient care and to contribute to the company's capacity for rapid growth. The senior patient administrator will have the opportunity to shape and motivate admin and business processes to enhance clinic performance to achieve set targets and to deliver outstanding results. The senior patient administrator will be responsible for the management of all administration in support of activity within the Outpatients and Theatre in order to facilitate the smooth running of the service. In addition, the following roles and responsibilities are outlined below. Whatwe'reoffering A salary between £28,000 - £30000, depending on experience. 25 days annual leave plus bank holidays A company pension scheme Opportunities to develop and grow within the business Access to a range of benefits including free eye tests, discounted or free glasses, and a retail/technology discount scheme. An environment whereyourlearning and development is supported through a range of various learning tools and courses. Working with a friendly multi-disciplinary team passionate about improving the lives of our patients Free food/snacks trolley Monthly governance day with lunch provided A free 24/7 well-being/counselling/advice service A bright,spaciousand modern working environment, built to the highest standards Cycle to work scheme Monthly Gift voucher rewards Private Medical and Dental Insurance KEY RESPONSIBILITIES: Take ownership of all furnishings, office equipment, security for the hospital. Ensuring that all necessary paperwork/ stationary is stocked and available. Organise the repair and service of non-clinical equipment throughout the service and act as the first point of contact for technical, operational or patient matters, resolving minor issues in line with incident/complaints procedures or escalating as appropriate. Maintain a positive relationship with client staff at every interaction, formal and informal networks and ensure that effective communication and escalation mechanisms are in place at all times. To liaise with all colleagues on proper use of this information to ensure that confidentiality is maintained at all times when dealing with highly sensitive details and reports, in accordance with the Newmedica Data Protection Policy. To maintain a positive relationship and open communication with the other leads in the business. To take an active role in the production of patient information and examination preparation leaflets. Record feedback from patients regarding queries about their information literature and feed this back by participating in information groups when requested. Maintain staff contact lists, training database, weekly staff task list, maintain sickness reports, create group distribution lists and be the SPOC for all staff administrative queries. Understanding and implementing new patient pathways from an admin perspective Timely completion of reports and submissions to governance bodies eg CQC Becoming competent in all aspects of the Patient Admin role to support the team as and when necessary. To efficiently train and support new starters in the admin team. Diary overview (being led by service lead) - balancing business needs and staffing needs. Daily task list for the team uploaded weekly and ensuring all tasks are completed by the end of the day. Be part of the on call rota. DESIRED SKILLS: Ability to prioritise tasks depending on their importance and urgency of the matter. Having the ability to be analytical and critical in all aspects of the role. Ability to document communications in timely and accurate manner. Desire to take on new initiatives. Problem solver. Ability to be agile and adjust to any last-minute changes. People management skills. Ability to be flexible and adapt to each day being varied. Keeping the team motivated. Knowledge and Expertise To have a full understanding of the pathways and resources needed for various clinic appointments e.g. whether a dual appointment is required (parallel appointments) and ensures the necessary appointments are available at the time of booking. To gain comprehensive knowledge of timetables for all clinicians over a number of clinical sub specialties and sites. To work towards having a full understanding of the CQC regulatory standards. To understand and have a good working knowledge of the Newmedica databases including CPM and Open Eyes General Administration Have ability to concentrate on various tasks and prioritise whilst working in an unpredictable environment without supervision. To check all patient demographics when patients attend clinic. Take responsibility for the adherence to confidential waste policy the organisation of its collection and disposal. Train new starters in outpatient processes and procedures and involvement with departmental induction. Arrange and attend meetings, instigate agenda's, take minutes or records of decisions, the updating of action plans and disseminating information to service staff. Represent the Service manager at meetings or events. Liaise with marketing and ensure supplies are maintained of marketing information Co-ordinate and assist in the management of events as directed. Liaise with the Newmedica HR team in London and the payroll team regarding staff employment queries, payroll, recruitment, on and off boarding including arranging induction. Customer Care Whilst Newmedica would not tolerate harassment or bullying, some callers (clients, carers and staff) may be distressed, anxious or aggressive through stress. Staff must be able to respond to all callers with tact, diplomacy and kindness. Ensure all queries, voicemails or messages are actioned and responded to in a timely manner. To take responsibility for maintaining patient confidentiality when booking. Financial Administration The processing of the Private offer regarding all payments and tracking Meeting CCG challenges for patient Individual Funding Requests (IFR's) Assist with compilation of spreadsheets regarding revenue, profit and loss. Maintaining spreadsheets for all delivery notices, invoices, recharging of staff, assets, equipment and stocks. Governance Implement all applicable company policies, procedures and protocols to meet Care Quality Commission Fundamental Standards and to promote best practice, including complying with the Caldicott Principles and the Data Protection Act 1998, specifically with regards to: Patient Confidentiality Health & Safety Infection Control Equality and Diversity Risk management Safeguarding THE INDIVIDUAL EDUCATION & QUALIFICATION Educated to A level standard or equivalent. GCSE Maths and English EXPERIENCE & KNOWLEDGE Exceptional administrator who can understand and deliver within a complex working environment. Good organisation skills and the ability to multi-task. Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs. Outstanding telephone manner with the ability to adapt approach to different situations. Excellent verbal and written communication skills. Committed to delivery of consistently high standards of administration. Self-starter with the ability to work on own initiative, as well as working well within a team. Enjoys the routine and rhythm of a process driven environment. Comfortable making a significant contribution in a small team. Able to balance working independently with appropriate escalation. Committed to delivery of consistently high standards of testing and administration. SKILLS & PERSONAL ATTRIBUTES Proven customer service skills with a passion for customer care. Proven administrative skills including the ability to follow processes. Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems. SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES ADDITIONAL RESPONSIBILITIES . click apply for full job details
Jan 14, 2026
Full time
WHO ARE WE? Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work . This is a global benchmark that recognises employers who create an outstanding employee experience. ROLE SUMMARY The senior patient administrator supports with the local service operations on a day-to-day basis by ensuring that all administration processes are efficient, accurate and fit for purpose. Being part of the senior management team, the key objective for this role is to ensure that the team provides the highest quality of patient care and to contribute to the company's capacity for rapid growth. The senior patient administrator will have the opportunity to shape and motivate admin and business processes to enhance clinic performance to achieve set targets and to deliver outstanding results. The senior patient administrator will be responsible for the management of all administration in support of activity within the Outpatients and Theatre in order to facilitate the smooth running of the service. In addition, the following roles and responsibilities are outlined below. Whatwe'reoffering A salary between £28,000 - £30000, depending on experience. 25 days annual leave plus bank holidays A company pension scheme Opportunities to develop and grow within the business Access to a range of benefits including free eye tests, discounted or free glasses, and a retail/technology discount scheme. An environment whereyourlearning and development is supported through a range of various learning tools and courses. Working with a friendly multi-disciplinary team passionate about improving the lives of our patients Free food/snacks trolley Monthly governance day with lunch provided A free 24/7 well-being/counselling/advice service A bright,spaciousand modern working environment, built to the highest standards Cycle to work scheme Monthly Gift voucher rewards Private Medical and Dental Insurance KEY RESPONSIBILITIES: Take ownership of all furnishings, office equipment, security for the hospital. Ensuring that all necessary paperwork/ stationary is stocked and available. Organise the repair and service of non-clinical equipment throughout the service and act as the first point of contact for technical, operational or patient matters, resolving minor issues in line with incident/complaints procedures or escalating as appropriate. Maintain a positive relationship with client staff at every interaction, formal and informal networks and ensure that effective communication and escalation mechanisms are in place at all times. To liaise with all colleagues on proper use of this information to ensure that confidentiality is maintained at all times when dealing with highly sensitive details and reports, in accordance with the Newmedica Data Protection Policy. To maintain a positive relationship and open communication with the other leads in the business. To take an active role in the production of patient information and examination preparation leaflets. Record feedback from patients regarding queries about their information literature and feed this back by participating in information groups when requested. Maintain staff contact lists, training database, weekly staff task list, maintain sickness reports, create group distribution lists and be the SPOC for all staff administrative queries. Understanding and implementing new patient pathways from an admin perspective Timely completion of reports and submissions to governance bodies eg CQC Becoming competent in all aspects of the Patient Admin role to support the team as and when necessary. To efficiently train and support new starters in the admin team. Diary overview (being led by service lead) - balancing business needs and staffing needs. Daily task list for the team uploaded weekly and ensuring all tasks are completed by the end of the day. Be part of the on call rota. DESIRED SKILLS: Ability to prioritise tasks depending on their importance and urgency of the matter. Having the ability to be analytical and critical in all aspects of the role. Ability to document communications in timely and accurate manner. Desire to take on new initiatives. Problem solver. Ability to be agile and adjust to any last-minute changes. People management skills. Ability to be flexible and adapt to each day being varied. Keeping the team motivated. Knowledge and Expertise To have a full understanding of the pathways and resources needed for various clinic appointments e.g. whether a dual appointment is required (parallel appointments) and ensures the necessary appointments are available at the time of booking. To gain comprehensive knowledge of timetables for all clinicians over a number of clinical sub specialties and sites. To work towards having a full understanding of the CQC regulatory standards. To understand and have a good working knowledge of the Newmedica databases including CPM and Open Eyes General Administration Have ability to concentrate on various tasks and prioritise whilst working in an unpredictable environment without supervision. To check all patient demographics when patients attend clinic. Take responsibility for the adherence to confidential waste policy the organisation of its collection and disposal. Train new starters in outpatient processes and procedures and involvement with departmental induction. Arrange and attend meetings, instigate agenda's, take minutes or records of decisions, the updating of action plans and disseminating information to service staff. Represent the Service manager at meetings or events. Liaise with marketing and ensure supplies are maintained of marketing information Co-ordinate and assist in the management of events as directed. Liaise with the Newmedica HR team in London and the payroll team regarding staff employment queries, payroll, recruitment, on and off boarding including arranging induction. Customer Care Whilst Newmedica would not tolerate harassment or bullying, some callers (clients, carers and staff) may be distressed, anxious or aggressive through stress. Staff must be able to respond to all callers with tact, diplomacy and kindness. Ensure all queries, voicemails or messages are actioned and responded to in a timely manner. To take responsibility for maintaining patient confidentiality when booking. Financial Administration The processing of the Private offer regarding all payments and tracking Meeting CCG challenges for patient Individual Funding Requests (IFR's) Assist with compilation of spreadsheets regarding revenue, profit and loss. Maintaining spreadsheets for all delivery notices, invoices, recharging of staff, assets, equipment and stocks. Governance Implement all applicable company policies, procedures and protocols to meet Care Quality Commission Fundamental Standards and to promote best practice, including complying with the Caldicott Principles and the Data Protection Act 1998, specifically with regards to: Patient Confidentiality Health & Safety Infection Control Equality and Diversity Risk management Safeguarding THE INDIVIDUAL EDUCATION & QUALIFICATION Educated to A level standard or equivalent. GCSE Maths and English EXPERIENCE & KNOWLEDGE Exceptional administrator who can understand and deliver within a complex working environment. Good organisation skills and the ability to multi-task. Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs. Outstanding telephone manner with the ability to adapt approach to different situations. Excellent verbal and written communication skills. Committed to delivery of consistently high standards of administration. Self-starter with the ability to work on own initiative, as well as working well within a team. Enjoys the routine and rhythm of a process driven environment. Comfortable making a significant contribution in a small team. Able to balance working independently with appropriate escalation. Committed to delivery of consistently high standards of testing and administration. SKILLS & PERSONAL ATTRIBUTES Proven customer service skills with a passion for customer care. Proven administrative skills including the ability to follow processes. Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems. SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES ADDITIONAL RESPONSIBILITIES . click apply for full job details
CBRE Local UK
Risk Programme Quality Assurance
CBRE Local UK
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Job Title: Risk Programme Quality Assurance The Risk Quality Assurance will be responsible for controlling the quality of output and reporting from our Asbestos Management Plan Reviews and Visual Re-Inspections programmes. They will work closely with the Risk Programme Technical and Support leads to ensure the highest standards of quality Assurance are met. RESPONSIBILITIES Role Summary Report and Alphatracker Asbestos Register review Develop, implement and maintain monthly Quality Assurance Reporting Feedback and support in the improvement of MPR & re-inspection reporting Asbestos technical operations support where required Assisting the Technical Lead in delivery of in-house training/development of Risk Specialists. Driving performance Supporting the Risk Programme Manager Programme Support Lead Delegation Cover Strategic Planning and Review Proactively drive improvement across the 'Asbestos Management Plan Review' and 'Visual Re-inspection' reporting outputs. Lead the quality assurance activities across risk programmes. Work closely with the Risk Programme Technical & Support leads streamlining information and reporting flows and establishing good communication and relationships with stakeholders. Working with the Risk programme manager and PFS Hazardous environments lead continue to improve and develop processes and associated management frameworks to ensure robust programme and risk controls. Work with several internal stakeholders where applicable including CBRE Helpdesk, Compliance Admin, Risk and Assurance teams and Operations to ensure efficient and effective delivery of planned activities. Support in resolution of issues including Access Management. Support in ensuring records are uploaded to Alphatracker correctly, at register/ACM level Stakeholder engagement - Work with any potential stakeholders to ensure only quality updates are added to the Asbestos register. Feedback on sub-standard information. Quality and Safety Management During reviews, take time to recognise and report where any H&S processes and activities are suspected to no be adhered too. Work with the Technical lead to ensure corrective training is implemented where possible to improve performance and improve safety and quality standards. Monitor and identify areas for improvement as a matter of course by challenging processes and ensuring suitable checks are in place because of any changes planned or executed. Create a culture of exceptional quality and innovation managed throughout the process across all teams involved. Set an example of exceptional standards in all activities, language and communications. Working with other R&A leads as well as our on-account QHSE team, identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Customer Relations Represent CBRE and the Risk & Assurance team in a professional and credible manner to customers, both internally and externally to the wider businesses. Focus on ensuring excellent service levels are always maintained. Always remain accessible and responsive to customers/stakeholders. Utilise technology channels to improve engagement and the pace of communications. Accountabilities Reports to Risk Programme Manager. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: A passion for quality and accuracy. Asbestos quality assurance experience Proficient in the use of Microsoft Word, Excel, Outlook and PowerPoint. Reliable and hard working with a consistently detailed approach IT competent (tablet-based data capture and report generation) Excellent relationship building skills. Ability to work under pressure and to strict deadlines. Must be detail conscious, accurate and methodical in approach with strong organizational and communication skills. Organized, able to prioritize and deliver within high pressure, business critical environments Able to work systematically and use own initiative, often working on more than one task at any given time. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Must be flexible to work outside core office hours from time to time. Must be willing and able to travel occasionally to office locations. Desirable: Microsoft Excel & Alphatracker software experience Proficient in the use of Microsoft Word, Excel, Outlook and PowerPoint. Experience of using MS Power Automate an advantage Experience within the Facilities Management sector is preferable. Several years of experience in the control of asbestos industry Recognised Asbestos qualification (P(phone number removed) or similar)
Jan 14, 2026
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Job Title: Risk Programme Quality Assurance The Risk Quality Assurance will be responsible for controlling the quality of output and reporting from our Asbestos Management Plan Reviews and Visual Re-Inspections programmes. They will work closely with the Risk Programme Technical and Support leads to ensure the highest standards of quality Assurance are met. RESPONSIBILITIES Role Summary Report and Alphatracker Asbestos Register review Develop, implement and maintain monthly Quality Assurance Reporting Feedback and support in the improvement of MPR & re-inspection reporting Asbestos technical operations support where required Assisting the Technical Lead in delivery of in-house training/development of Risk Specialists. Driving performance Supporting the Risk Programme Manager Programme Support Lead Delegation Cover Strategic Planning and Review Proactively drive improvement across the 'Asbestos Management Plan Review' and 'Visual Re-inspection' reporting outputs. Lead the quality assurance activities across risk programmes. Work closely with the Risk Programme Technical & Support leads streamlining information and reporting flows and establishing good communication and relationships with stakeholders. Working with the Risk programme manager and PFS Hazardous environments lead continue to improve and develop processes and associated management frameworks to ensure robust programme and risk controls. Work with several internal stakeholders where applicable including CBRE Helpdesk, Compliance Admin, Risk and Assurance teams and Operations to ensure efficient and effective delivery of planned activities. Support in resolution of issues including Access Management. Support in ensuring records are uploaded to Alphatracker correctly, at register/ACM level Stakeholder engagement - Work with any potential stakeholders to ensure only quality updates are added to the Asbestos register. Feedback on sub-standard information. Quality and Safety Management During reviews, take time to recognise and report where any H&S processes and activities are suspected to no be adhered too. Work with the Technical lead to ensure corrective training is implemented where possible to improve performance and improve safety and quality standards. Monitor and identify areas for improvement as a matter of course by challenging processes and ensuring suitable checks are in place because of any changes planned or executed. Create a culture of exceptional quality and innovation managed throughout the process across all teams involved. Set an example of exceptional standards in all activities, language and communications. Working with other R&A leads as well as our on-account QHSE team, identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Customer Relations Represent CBRE and the Risk & Assurance team in a professional and credible manner to customers, both internally and externally to the wider businesses. Focus on ensuring excellent service levels are always maintained. Always remain accessible and responsive to customers/stakeholders. Utilise technology channels to improve engagement and the pace of communications. Accountabilities Reports to Risk Programme Manager. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: A passion for quality and accuracy. Asbestos quality assurance experience Proficient in the use of Microsoft Word, Excel, Outlook and PowerPoint. Reliable and hard working with a consistently detailed approach IT competent (tablet-based data capture and report generation) Excellent relationship building skills. Ability to work under pressure and to strict deadlines. Must be detail conscious, accurate and methodical in approach with strong organizational and communication skills. Organized, able to prioritize and deliver within high pressure, business critical environments Able to work systematically and use own initiative, often working on more than one task at any given time. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Must be flexible to work outside core office hours from time to time. Must be willing and able to travel occasionally to office locations. Desirable: Microsoft Excel & Alphatracker software experience Proficient in the use of Microsoft Word, Excel, Outlook and PowerPoint. Experience of using MS Power Automate an advantage Experience within the Facilities Management sector is preferable. Several years of experience in the control of asbestos industry Recognised Asbestos qualification (P(phone number removed) or similar)
Capital One UK
Risk Manager - Customer Operations
Capital One UK Severn Beach, Gloucestershire
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 14, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Head of Operations - Leasing
Banco Santander SA Newport Pagnell, Buckinghamshire
Head of Operations - Leasing page is loaded Head of Operations - Leasinglocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: ReqHead of Operations - LeasingCountry: United KingdomSantander Consumer Finance is one of the UK's Leading Motor Finance companies and we are expanding our Contract Hire and Leasing Operation in our Milton Keynes office. We are now looking for a Head of Operations to oversee the function and ensure the delivery of service is in line with strategic objectives.This is a pivotal role at a critical time for delivery so the successful candidate will come from a Leasing and operational background with extensive leadership skills to manage 5 direct reports with an extended team exceeding 40+ FTE including supplier oversight.This role will be based out of Milton Keynes with travel to Newport Pagnell and Redhill as required. Remote workers will unfortunately not be considered. Responsibilities will include: Lead the Leasing team to be a high performing team and to achieve the business plan and promote customer centric values Positively communicate day-to-day operational messages and develop an environment where ideas and initiatives are encouraged and valued Ownership and support of the delivery of results with process & service in terms of timing, cost and quality Contributes to an integrated resource plan which achieves maximum people productivity at the most effective cost and optimises processes, systems and technology Effective development and use of MI to monitor and check productivity and performance of teams as well as monitoring quality of current processes Proactively seek to improve the level of service standards provided Set, measure and put in place actions to achieve agreed service standards for service delivery improvement Recommends and implements productivity, process and service enhancements Communicate improvements to ensure staff (and stakeholders where required) understand and commit to supporting them To lead projects or participate in cross-functional projects in order to implement new or amend existing working practices/processes Develops or supports creation of project plans ensuring delivery of projects are on time which meets the project success criteria. Manages project implementation into the New Business function Ensure service delivery is maintained within budget and headcount control for all cost centres within the function. Assists in managing the cost base and in producing the required cost ratios Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection What we're looking for: Previous experience of directly leading multi-functional teams and being able to achieve results through people Demonstrates a deep understanding of the Leasing product portfolio such as Salary Sacrifice and Public Sector but also including all add on services such as SMR, Rental, Accident Management, Fleet Admin services etc Ability to coach and mentor other managers, and manage the knowledge base of the functional area Sets high expectations and generates enthusiasm and commitment to team goals and activities. Enhances team cohesion and confidence in respect of the team goals and activities An understanding of Balance Sheet and P&L accounting skills and related controls The ability to assess, manage and control credit risk within the business function Experience in managing high value budgets with a proven track record of successful budgetary oversight and control Experience of the Regulatory environment associated with consumer credit activities Ability to interact and influence Senior Management on equal terms Experience in successful project implementations Demonstrates a customer centric approach representing the business with internal and external customers Must possess first class written and verbal communication skills and be able to effectively communicate with and present to both internal and external stakeholders across all levels of the business We have a range of benefits available which include: Competitive salary of £75 - 90,000 dependent on experience 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. (blob:)0:00 / 1:01
Jan 14, 2026
Full time
Head of Operations - Leasing page is loaded Head of Operations - Leasinglocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: ReqHead of Operations - LeasingCountry: United KingdomSantander Consumer Finance is one of the UK's Leading Motor Finance companies and we are expanding our Contract Hire and Leasing Operation in our Milton Keynes office. We are now looking for a Head of Operations to oversee the function and ensure the delivery of service is in line with strategic objectives.This is a pivotal role at a critical time for delivery so the successful candidate will come from a Leasing and operational background with extensive leadership skills to manage 5 direct reports with an extended team exceeding 40+ FTE including supplier oversight.This role will be based out of Milton Keynes with travel to Newport Pagnell and Redhill as required. Remote workers will unfortunately not be considered. Responsibilities will include: Lead the Leasing team to be a high performing team and to achieve the business plan and promote customer centric values Positively communicate day-to-day operational messages and develop an environment where ideas and initiatives are encouraged and valued Ownership and support of the delivery of results with process & service in terms of timing, cost and quality Contributes to an integrated resource plan which achieves maximum people productivity at the most effective cost and optimises processes, systems and technology Effective development and use of MI to monitor and check productivity and performance of teams as well as monitoring quality of current processes Proactively seek to improve the level of service standards provided Set, measure and put in place actions to achieve agreed service standards for service delivery improvement Recommends and implements productivity, process and service enhancements Communicate improvements to ensure staff (and stakeholders where required) understand and commit to supporting them To lead projects or participate in cross-functional projects in order to implement new or amend existing working practices/processes Develops or supports creation of project plans ensuring delivery of projects are on time which meets the project success criteria. Manages project implementation into the New Business function Ensure service delivery is maintained within budget and headcount control for all cost centres within the function. Assists in managing the cost base and in producing the required cost ratios Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection What we're looking for: Previous experience of directly leading multi-functional teams and being able to achieve results through people Demonstrates a deep understanding of the Leasing product portfolio such as Salary Sacrifice and Public Sector but also including all add on services such as SMR, Rental, Accident Management, Fleet Admin services etc Ability to coach and mentor other managers, and manage the knowledge base of the functional area Sets high expectations and generates enthusiasm and commitment to team goals and activities. Enhances team cohesion and confidence in respect of the team goals and activities An understanding of Balance Sheet and P&L accounting skills and related controls The ability to assess, manage and control credit risk within the business function Experience in managing high value budgets with a proven track record of successful budgetary oversight and control Experience of the Regulatory environment associated with consumer credit activities Ability to interact and influence Senior Management on equal terms Experience in successful project implementations Demonstrates a customer centric approach representing the business with internal and external customers Must possess first class written and verbal communication skills and be able to effectively communicate with and present to both internal and external stakeholders across all levels of the business We have a range of benefits available which include: Competitive salary of £75 - 90,000 dependent on experience 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. (blob:)0:00 / 1:01
Capital One UK
Risk Manager - Customer Operations
Capital One UK Nottingham, Nottinghamshire
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 14, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Capital One UK
Risk Manager - Customer Operations
Capital One UK Portishead, Somerset
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 14, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Capital One UK
Risk Manager - Customer Operations
Capital One UK Long Eaton, Derbyshire
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 14, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Capital One UK
Risk Manager - Customer Operations
Capital One UK Portishead, Somerset
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 14, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Sales Support Executive (13 month FTC)
Funding Circle Ltd.
Sales Support Executive (13 month FTC) We are looking for a Sales Support Executive in our Sales Support Team on a 13 month FTC! As a Sales Support Executive, you will deliver exceptional service and partner with Sales Account Managers to guide borrowers through their Funding Circle journey, ensuring a swift and seamless payout experience. You will become an expert in internal processes by collaborating with various internal and operational teams. Start date - March 2026 (maternity cover) Who are we? We're Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we've built a game changer of a platform with cutting edge data and technology that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash. We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Deliver exceptional service to our borrowers by partnering directly with Sales Account Managers and Operational teams to meticulously guide our borrowers, ensuring an efficient journey to payout. Own the borrower journey: coordinate with borrowers to obtain essential documentation, ensuring speed and accuracy throughout. You'll be responsible for validating documents for completeness and accuracy before submitting to our Operational teams. Master our processes: become an expert on our internal systems and processes to enable fast and proactive problem solving. Effectively manage your workflow: own your pipeline to drive borrower application through to funding while maintaining internal CRM and providing timely updates as required. Proactive risk management: confidently identify, elevate, and mitigate any risks, issues, or control weaknesses that arise in your day to day work to protect the borrower journey and Funding Circle. What we're looking for Experience working in a Sales Support or operations capacity; ideally within Lending. Flexible and prepared to try something different and adapt to change quickly. Highly organised and able to organise your day and week to maximise your efficiency. Results oriented with a desire to work hard and deliver a high volume of work with high attention to detail. Able to build and maintain long lasting business relationships. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. Want to learn more? We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £7.2bn of GDP generated). You can read our full Impact Report here: To see what our customers think, visit our Trustpilot page: And we're still evolving! Our award winning multi product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other. Why join us? At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better. As a flexible first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in office collaboration and non office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day! We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle. A few highlights: Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family's needs. Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16. Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. Development: Dedicated annual Learning & Development allowance and full access to internal learning platform. Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more! And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments. Ready to make a difference? We'd love to hear from you.
Jan 14, 2026
Full time
Sales Support Executive (13 month FTC) We are looking for a Sales Support Executive in our Sales Support Team on a 13 month FTC! As a Sales Support Executive, you will deliver exceptional service and partner with Sales Account Managers to guide borrowers through their Funding Circle journey, ensuring a swift and seamless payout experience. You will become an expert in internal processes by collaborating with various internal and operational teams. Start date - March 2026 (maternity cover) Who are we? We're Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we've built a game changer of a platform with cutting edge data and technology that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash. We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Deliver exceptional service to our borrowers by partnering directly with Sales Account Managers and Operational teams to meticulously guide our borrowers, ensuring an efficient journey to payout. Own the borrower journey: coordinate with borrowers to obtain essential documentation, ensuring speed and accuracy throughout. You'll be responsible for validating documents for completeness and accuracy before submitting to our Operational teams. Master our processes: become an expert on our internal systems and processes to enable fast and proactive problem solving. Effectively manage your workflow: own your pipeline to drive borrower application through to funding while maintaining internal CRM and providing timely updates as required. Proactive risk management: confidently identify, elevate, and mitigate any risks, issues, or control weaknesses that arise in your day to day work to protect the borrower journey and Funding Circle. What we're looking for Experience working in a Sales Support or operations capacity; ideally within Lending. Flexible and prepared to try something different and adapt to change quickly. Highly organised and able to organise your day and week to maximise your efficiency. Results oriented with a desire to work hard and deliver a high volume of work with high attention to detail. Able to build and maintain long lasting business relationships. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. Want to learn more? We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £7.2bn of GDP generated). You can read our full Impact Report here: To see what our customers think, visit our Trustpilot page: And we're still evolving! Our award winning multi product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other. Why join us? At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better. As a flexible first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in office collaboration and non office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day! We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle. A few highlights: Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family's needs. Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16. Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. Development: Dedicated annual Learning & Development allowance and full access to internal learning platform. Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more! And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments. Ready to make a difference? We'd love to hear from you.
FC Intelligence Analyst
Description This City, Swindon
Swindon, United Kingdom Bournemouth, United Kingdom Northampton, United Kingdom Glasgow, United Kingdom London, United Kingdom As part of our Financial Crime Analytics team, you will play a hands on role in strengthening our defences against financial crime. You will use your expertise to help identify potential criminal activity and ensure we meet key money laundering and regulatory requirements, including sanctions screening and the monitoring of Politically Exposed Persons, their relatives and close associates, and other individuals who may present a higher risk. You will also be involved in manual screening activities, supporting miscellaneous requirements, contributing to new business as usual processes, and assist on projects that enhance the strength and resilience of our controls. Alongside this, you will gain exposure to introductory governance activities, where your ability to think critically, challenge existing processes, and drive continuous improvement will be highly valued. Our mission is clear and purposeful: to protect NBS and its members through effective, high quality screening while continually improving the efficiency and impact of our controls. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon, Bournemouth, Northampton, Glasgow, London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires. Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Abbie Kelly and the main recruitment contact is Lorraine Ifil. Banking - but fairer, more rewarding, and for the good of society What you'll be doing You'll be joining a high performing and dedicated financial crime team, focusing on customer screening activities that help safeguard Nationwide. Your work will include using analytical tools such as SAS and Actimize to support and maintain key financial crime monitoring solutions. You'll carry out manual screening, contribute to projects, and play an active role in initiatives that strengthen our overall control environment. In addition to this, you'll provide holiday cover for list update activities across both customer and payment screening, and support tuning tasks using Fircosoft to ensure our day to day operations run smoothly. You'll develop a strong understanding of financial crime risks and recommend effective ways to mitigate them, while working closely with colleagues across the business to ensure our controls operate efficiently and deliver the right outcomes. About you As a minimum requirement you will have: Experience using Fircosoft products to carry out list management tasks and tuning through Firco MultiList Manager, Firco MultiLaws Manager and Firco Classic Practical knowledge of SAS and/or Actimize and how they support financial crime monitoring activities Proven technical and analytical skills gained within a financial crime function, along with familiarity of the tools used in customer or payment screening Recent experience working in a financial crime role involving Politically Exposed Persons (PEP), Special Interest Persons (SIP), Relatives and Close Associates (RCA), or Sanctions risks The ability to work effectively under pressure in a fast changing environment, managing a variety of tasks confidently A strong track record of accuracy, attention to detail and meeting deadlines consistently Excellent problem solving skills, with the confidence to recommend well considered solutions Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1646 Apply Before 01/20/2026, 11:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB
Jan 14, 2026
Full time
Swindon, United Kingdom Bournemouth, United Kingdom Northampton, United Kingdom Glasgow, United Kingdom London, United Kingdom As part of our Financial Crime Analytics team, you will play a hands on role in strengthening our defences against financial crime. You will use your expertise to help identify potential criminal activity and ensure we meet key money laundering and regulatory requirements, including sanctions screening and the monitoring of Politically Exposed Persons, their relatives and close associates, and other individuals who may present a higher risk. You will also be involved in manual screening activities, supporting miscellaneous requirements, contributing to new business as usual processes, and assist on projects that enhance the strength and resilience of our controls. Alongside this, you will gain exposure to introductory governance activities, where your ability to think critically, challenge existing processes, and drive continuous improvement will be highly valued. Our mission is clear and purposeful: to protect NBS and its members through effective, high quality screening while continually improving the efficiency and impact of our controls. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon, Bournemouth, Northampton, Glasgow, London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires. Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Abbie Kelly and the main recruitment contact is Lorraine Ifil. Banking - but fairer, more rewarding, and for the good of society What you'll be doing You'll be joining a high performing and dedicated financial crime team, focusing on customer screening activities that help safeguard Nationwide. Your work will include using analytical tools such as SAS and Actimize to support and maintain key financial crime monitoring solutions. You'll carry out manual screening, contribute to projects, and play an active role in initiatives that strengthen our overall control environment. In addition to this, you'll provide holiday cover for list update activities across both customer and payment screening, and support tuning tasks using Fircosoft to ensure our day to day operations run smoothly. You'll develop a strong understanding of financial crime risks and recommend effective ways to mitigate them, while working closely with colleagues across the business to ensure our controls operate efficiently and deliver the right outcomes. About you As a minimum requirement you will have: Experience using Fircosoft products to carry out list management tasks and tuning through Firco MultiList Manager, Firco MultiLaws Manager and Firco Classic Practical knowledge of SAS and/or Actimize and how they support financial crime monitoring activities Proven technical and analytical skills gained within a financial crime function, along with familiarity of the tools used in customer or payment screening Recent experience working in a financial crime role involving Politically Exposed Persons (PEP), Special Interest Persons (SIP), Relatives and Close Associates (RCA), or Sanctions risks The ability to work effectively under pressure in a fast changing environment, managing a variety of tasks confidently A strong track record of accuracy, attention to detail and meeting deadlines consistently Excellent problem solving skills, with the confidence to recommend well considered solutions Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1646 Apply Before 01/20/2026, 11:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB
The Bread Factory
Engineering Project Manager
The Bread Factory
The Bread Factory is London's leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL's Bakeries nationwide. As our teams grow, we seek our next Engineering Project Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We're committed to sustainability across our supply chain-from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: Take projects from strategic concept through design, build, commissioning, and operational handover - delivering on time, on budget, and to world-class standards. Own our automation agenda, identifying opportunities for greater efficiency, system optimisation, robotics, and process control improvements, driving next generation capacity and efficiency. Be hands-on with our partner contractors, owning the management oversight of contractor activities on-site and in our bakeries, ensuring they're delivered to a safe, high standard. Facilitate strong cross-functional working across our internal teams to support the delivery of our engineering growth agenda from Technical, Health & Safety, Operations and wider teams. Manage design, installation, construction, and commissioning of new production environments and automated equipment. Drive detailed project plans, risk management, procurement, and contractor governance. Ensure compliance with food manufacturing standards, legislative requirements, and health & safety regulations (including CDM). Manage purchasing for CAPEX and automation equipment and services, by leading the review of options and bringing forward a recommendation for approval. Lead external engineering partners, OEMs, and integrators, ensuring commercial, technical and health & safety excellence. Drive supplier evaluation, contract negotiation, and lifecycle support agreements. Review throughput optimisation in existing manufacturing lines, ensuring bottleneck removal, line balancing, and performance improvement. Experience in managing large capital projects in a food manufacturing environment (equipment, space, automation). Deep knowledge of food manufacturing equipment & automation - ideally bakery - including robotics, PLCs, controls, MES, SCADA, and line balancing. Proven ability to take projects from strategy through design, build, commissioning, and optimisation. Able to drive timelines, cost control, and disciplined project governance. Our team tells us you will be a great addition if you have: Experience in managing large capital projects in a food manufacturing environment (equipment, space, automation). Deep knowledge of food manufacturing equipment & automation - ideally bakery - including robotics, PLCs, controls, MES, SCADA, and line balancing. Proven ability to take projects from strategy through design, build, commissioning, and optimisation. Able to drive timelines, cost control, and disciplined project governance. A do-er mindset - hands on, disciplined, organised, and detail orientated. Strong commercial and vendor management capability. Proven track record in working within BRC accredited production environments. Confident communicator able to engage effectively at all levels. Engineering degree or equivalent technical qualification preferred What's in it for you: Fresh bread daily to take home to enjoy with family and friends. 50% discount at GAIL's and 40% off at The Bread Factory & The Flour Station Markets. 25 days holiday + bank holidays Discounts and Savings from high-street retailers and restaurants 24-hour GP service Cycle to work scheme
Jan 14, 2026
Full time
The Bread Factory is London's leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL's Bakeries nationwide. As our teams grow, we seek our next Engineering Project Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We're committed to sustainability across our supply chain-from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: Take projects from strategic concept through design, build, commissioning, and operational handover - delivering on time, on budget, and to world-class standards. Own our automation agenda, identifying opportunities for greater efficiency, system optimisation, robotics, and process control improvements, driving next generation capacity and efficiency. Be hands-on with our partner contractors, owning the management oversight of contractor activities on-site and in our bakeries, ensuring they're delivered to a safe, high standard. Facilitate strong cross-functional working across our internal teams to support the delivery of our engineering growth agenda from Technical, Health & Safety, Operations and wider teams. Manage design, installation, construction, and commissioning of new production environments and automated equipment. Drive detailed project plans, risk management, procurement, and contractor governance. Ensure compliance with food manufacturing standards, legislative requirements, and health & safety regulations (including CDM). Manage purchasing for CAPEX and automation equipment and services, by leading the review of options and bringing forward a recommendation for approval. Lead external engineering partners, OEMs, and integrators, ensuring commercial, technical and health & safety excellence. Drive supplier evaluation, contract negotiation, and lifecycle support agreements. Review throughput optimisation in existing manufacturing lines, ensuring bottleneck removal, line balancing, and performance improvement. Experience in managing large capital projects in a food manufacturing environment (equipment, space, automation). Deep knowledge of food manufacturing equipment & automation - ideally bakery - including robotics, PLCs, controls, MES, SCADA, and line balancing. Proven ability to take projects from strategy through design, build, commissioning, and optimisation. Able to drive timelines, cost control, and disciplined project governance. Our team tells us you will be a great addition if you have: Experience in managing large capital projects in a food manufacturing environment (equipment, space, automation). Deep knowledge of food manufacturing equipment & automation - ideally bakery - including robotics, PLCs, controls, MES, SCADA, and line balancing. Proven ability to take projects from strategy through design, build, commissioning, and optimisation. Able to drive timelines, cost control, and disciplined project governance. A do-er mindset - hands on, disciplined, organised, and detail orientated. Strong commercial and vendor management capability. Proven track record in working within BRC accredited production environments. Confident communicator able to engage effectively at all levels. Engineering degree or equivalent technical qualification preferred What's in it for you: Fresh bread daily to take home to enjoy with family and friends. 50% discount at GAIL's and 40% off at The Bread Factory & The Flour Station Markets. 25 days holiday + bank holidays Discounts and Savings from high-street retailers and restaurants 24-hour GP service Cycle to work scheme
MorePeople
Technical Manager
MorePeople Baldock, Hertfordshire
Technical Manager The Role We are recruiting a Technical Manager to lead the Quality Assurance function for a growing international business that manufactures innovative products for the home and garden. Reporting directly to the Operations Director, this is a pivotal role responsible for ensuring total product integrity, legal compliance, ethical standards, and sustainability performance across all product categories. You will work closely with senior leadership, the Far East sourcing team, and key internal stakeholders to deliver robust quality systems and continuous improvement across the supply chain. Key Responsibilities Quality & Product Assurance Lead and oversee quality assurance across all business operations and product categories Drive APQP (Advanced Product Quality Planning) within the product development lifecycle Implement, manage, and audit Supplier Quality Assurance Systems (SQAS) Conduct detailed technical reviews including range reviews, supplier assessments, and risk assessments Liaise with approved test laboratories to resolve compliance and technical issues Plan and coordinate DUPRO (During Production Inspections) and FRI (Final Random Inspections) Ensure full product traceability and documentation integrity in line with regulatory requirements Regulatory Compliance & Sustainability Act as the technical and legal compliance lead for the business and key customer accounts Monitor and interpret upcoming UK and EU legislation, assessing impact and advising the business Ensure compliance with environmental and trade regulations, including: Extended Producer Responsibility (EPR) UK Timber Regulations (UKTR) & EU Deforestation Regulation (EUDR) Plastic Packaging Tax, Packaging Waste & PRN submissions WEEE and Battery Waste submissions Lead and develop sustainability initiatives aligned with Planet Mark and Ecologi commitments Act as the main contact for regulatory bodies, certification schemes, and industry organisations Stakeholder & Cross-Functional Support Provide technical input to Marketing for sourcing, NPD, and artwork approval Support the New Product Development (NPD) process across all product categories Oversee ethical compliance using platforms such as Amfori and SEDEX Work with Customer Services on complaint investigations, root cause analysis, and corrective actions Advise senior leadership and operational teams on regulatory and compliance obligations About You Proven experience in a Technical / Quality Management role Strong knowledge of product compliance, QA systems, and supplier management Confident working with international suppliers and factory inspections Solid understanding of UK/EU legislation and sustainability frameworks Commercially aware, detail-driven, and comfortable operating at senior stakeholder level Why Apply? Influential technical leadership role with international exposure Strong mix of quality, compliance, sustainability, and NPD Direct access to senior leadership and business strategy Opportunity to shape and evolve technical systems across a growing business This is a Monday - Friday role 9-5.30 site-based with regular visits to Kings Lynn + 1-2 trips to China per year For further information, please get in touch with Luan Harrison at MorePeople on (phone number removed) or email (url removed)
Jan 14, 2026
Full time
Technical Manager The Role We are recruiting a Technical Manager to lead the Quality Assurance function for a growing international business that manufactures innovative products for the home and garden. Reporting directly to the Operations Director, this is a pivotal role responsible for ensuring total product integrity, legal compliance, ethical standards, and sustainability performance across all product categories. You will work closely with senior leadership, the Far East sourcing team, and key internal stakeholders to deliver robust quality systems and continuous improvement across the supply chain. Key Responsibilities Quality & Product Assurance Lead and oversee quality assurance across all business operations and product categories Drive APQP (Advanced Product Quality Planning) within the product development lifecycle Implement, manage, and audit Supplier Quality Assurance Systems (SQAS) Conduct detailed technical reviews including range reviews, supplier assessments, and risk assessments Liaise with approved test laboratories to resolve compliance and technical issues Plan and coordinate DUPRO (During Production Inspections) and FRI (Final Random Inspections) Ensure full product traceability and documentation integrity in line with regulatory requirements Regulatory Compliance & Sustainability Act as the technical and legal compliance lead for the business and key customer accounts Monitor and interpret upcoming UK and EU legislation, assessing impact and advising the business Ensure compliance with environmental and trade regulations, including: Extended Producer Responsibility (EPR) UK Timber Regulations (UKTR) & EU Deforestation Regulation (EUDR) Plastic Packaging Tax, Packaging Waste & PRN submissions WEEE and Battery Waste submissions Lead and develop sustainability initiatives aligned with Planet Mark and Ecologi commitments Act as the main contact for regulatory bodies, certification schemes, and industry organisations Stakeholder & Cross-Functional Support Provide technical input to Marketing for sourcing, NPD, and artwork approval Support the New Product Development (NPD) process across all product categories Oversee ethical compliance using platforms such as Amfori and SEDEX Work with Customer Services on complaint investigations, root cause analysis, and corrective actions Advise senior leadership and operational teams on regulatory and compliance obligations About You Proven experience in a Technical / Quality Management role Strong knowledge of product compliance, QA systems, and supplier management Confident working with international suppliers and factory inspections Solid understanding of UK/EU legislation and sustainability frameworks Commercially aware, detail-driven, and comfortable operating at senior stakeholder level Why Apply? Influential technical leadership role with international exposure Strong mix of quality, compliance, sustainability, and NPD Direct access to senior leadership and business strategy Opportunity to shape and evolve technical systems across a growing business This is a Monday - Friday role 9-5.30 site-based with regular visits to Kings Lynn + 1-2 trips to China per year For further information, please get in touch with Luan Harrison at MorePeople on (phone number removed) or email (url removed)
Barclays Bank Plc
M365 Messaging Administrator
Barclays Bank Plc Knutsford, Cheshire
Join our global Operations team supporting Microsoft 365 and related technologies. You'll work alongside 8 team members in Radbroke and collaborate closely with peers worldwide. This role will involve acting as a Subject Matter Expert (SME) for Microsoft 365 or Entra, providing operational support for a range of messaging and collaboration technologies, participating in on-call rotations and handle after-hours support when required and delivering reporting and updates directly to the hiring manager. To be successful as a M365 Messaging Administrator, you should have experience with: Strong Entra ID Administration / Entra Connect Strong Integration and Federation skills of Entra Strong Azure / M365 Platform knowledge Copilot / Copilot Studio / Agents Other highly valued skills include: Exchange Online M365 Tenant Platform Graph API / API development skills Entra Backup solutions (Rubrik) This role will be based out of our Knutsford Campus. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 14, 2026
Full time
Join our global Operations team supporting Microsoft 365 and related technologies. You'll work alongside 8 team members in Radbroke and collaborate closely with peers worldwide. This role will involve acting as a Subject Matter Expert (SME) for Microsoft 365 or Entra, providing operational support for a range of messaging and collaboration technologies, participating in on-call rotations and handle after-hours support when required and delivering reporting and updates directly to the hiring manager. To be successful as a M365 Messaging Administrator, you should have experience with: Strong Entra ID Administration / Entra Connect Strong Integration and Federation skills of Entra Strong Azure / M365 Platform knowledge Copilot / Copilot Studio / Agents Other highly valued skills include: Exchange Online M365 Tenant Platform Graph API / API development skills Entra Backup solutions (Rubrik) This role will be based out of our Knutsford Campus. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Veolia
Commercial Manager
Veolia Tidworth, Hampshire
Ready to find the right role for you? Salary : Up to £65,000 plus bonus, pension and car/car allowance Hours: 40 hours per week Location: Hybrid with travel around Tidworth When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Commercially supporting the Veolia Energy & Water Southern Business Unit Overall responsibility for the commercial control of a number of contracts, bids, letters and processes Identifying risks, liabilities and commitments contained within contractual agreements Supporting the wider operational teams to recognise, analyse and mitigate risks bringing real solutions to commercial challenges faced Developing new, innovative solutions to commercial challenges Experience of estimating and putting in place effective cost and value control measures Working with procurement to ensure supply chain contracts across the business are structured to suitability Recognising and developing new business opportunities Demonstrating awareness of and assisting the site team to ensure that we comply with all HSEQ and statutory regulations Provide timely quantitative and qualitative management reports to the Senior Commercial Manager and the Senior Leadership team when requested What are we looking for? The ability to manage multiple customer & sub-contractors' contracts, negotiations and stakeholder management (internal and external) Experience with projects/operations and commercial aspects of contracts - preferably in the the energy and water sectors but not essential Experience working for a main contractor - preferably in the the energy and water sectors but not essential Good business acumen Good knowledge of various forms of contract Relevant Degree and/or suitable experience in commercial/contract management, quantity surveying or engineering What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Jan 14, 2026
Full time
Ready to find the right role for you? Salary : Up to £65,000 plus bonus, pension and car/car allowance Hours: 40 hours per week Location: Hybrid with travel around Tidworth When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Commercially supporting the Veolia Energy & Water Southern Business Unit Overall responsibility for the commercial control of a number of contracts, bids, letters and processes Identifying risks, liabilities and commitments contained within contractual agreements Supporting the wider operational teams to recognise, analyse and mitigate risks bringing real solutions to commercial challenges faced Developing new, innovative solutions to commercial challenges Experience of estimating and putting in place effective cost and value control measures Working with procurement to ensure supply chain contracts across the business are structured to suitability Recognising and developing new business opportunities Demonstrating awareness of and assisting the site team to ensure that we comply with all HSEQ and statutory regulations Provide timely quantitative and qualitative management reports to the Senior Commercial Manager and the Senior Leadership team when requested What are we looking for? The ability to manage multiple customer & sub-contractors' contracts, negotiations and stakeholder management (internal and external) Experience with projects/operations and commercial aspects of contracts - preferably in the the energy and water sectors but not essential Experience working for a main contractor - preferably in the the energy and water sectors but not essential Good business acumen Good knowledge of various forms of contract Relevant Degree and/or suitable experience in commercial/contract management, quantity surveying or engineering What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
AV Manager
The Specialist Works Limited
About the Group The world is obsessed by small start-ups or the largest corporates. Most UK media agencies are built to serve the top 100 spending clients, and there are a multitude of boutique agencies to serve those starting out in business. The Specialist Works is different. We are built exclusively for marketers at entrepreneurial brands. Businesses that are past the messy start-up stage but are worlds away from the slow-paced nature of large corporates. Our clients span large privately owned businesses (often PE backed, founder-led or both) and small to mid-cap public enterprises. They are fighting larger, more established competitors and know they need to think and behave differently to win. They don't conform to category norms. Since they can't out-spend their competition, disruption is the safest move they can make. The marketers leading these brands are innovative, resourceful, moving at pace and in all-out growth mode. They're powerful; redefining categories, overtaking and acquiring traditional businesses and changing consumer behaviour along with it. Our clients share three common yet exciting challenges which define everything we do as an agency: Consumer - customer acquisition is key to their success Company - they are highly ambitious and built lean Category - they are often outspent by their competitors, need to outmanoeuvre the competition and are passionate about disrupting an established category Role Overview Our AV Team is expanding, and we are looking for an AV Manager to join us, managing a team in planning, buying and running AV advertising campaigns on behalf of our wonderful, growing client base. You'll bring great account management skills, as well as experience in planning and buying AV campaigns, and will want to work with exciting clients with a brilliant, supportive team around you. With the flexibility to follow the results and do what's working, you'll be able to plan and buy across all areas of AV (traditional linear spot, BVOD, CTV, radio and sponsorship), and across multiple markets. Key Responsibilities Overall delivery specialist lead for multiple accounts. The "go to" contact (internally & externally) for maintaining top class client service Organise and monitor workflow of the account team, ensuring they have a manageable workload. Work in close partnership with the AV Director to ensure alignment on campaign delivery and quality standards. Provide regular, proactive updates to AV Director on key campaign milestones, client forecasts, team progress, and any emerging risks or opportunities. Have overall responsibility for account performance, growth, and financials. Lead plan creation for multiple accounts. Oversee & manage a team of AV buyers, ensuring top class campaign quality. On ad hoc basis, produce reports, plans, etc for new business/pitches when required. Prepare for, and attend, client and supplier meetings when required. Confidently discuss potential cross sell of other TSW channels and identify new opportunities. Confidently collate information and update the wider team on client developments. Oversee media owner/supplier relationships. What We're Looking For Experience in planning and buying TV/AV campaigns in UK market Comfortable presenting ideas/strategies to clients Proficient in at least one TV buying/reporting tool (i.e DDS) Management/mentoring experience Comfortable with processing and interpreting data Microsoft Office Package with emphasis on PowerPoint and Excel Highly numerate with the ability to work diligently with numbers and data Working Conditions A minimum of 3 days per week in the office May require some travel to meet with clients or attend industry events on an ad hoc basis. Benefits We provide an exciting, fast paced, people first environment that allows everyone to grow, learn and thrive. We work a 9-day fortnight, meaning staff have every other Friday off! We offer all our employees share options, and we've built a benefits package that invests in our employees' long term personal and professional growth and wellbeing. Our Values Passion: You share your excitement about what drives you Inquisitiveness: Ask "what's possible?". Ask "why not?" Caring: Be a good professional, a good colleague and a good human Knowledge: Know plenty. Share it. Learn more. And we live them every day Social and Environmental Commitment At What's Possible Group, our mission is to build a group our people are proud of. Proud of what we deliver to clients. Proud of how we treat each other. Proud of our commitment to people, planet and profit. Having rolled out a What's Possible University with learning modules & policies, including anti bribery & corruption, DE&I and code of ethics, our people have continuous personal development, and the group is continuously improving. We are dedicated to embedding social and environmental responsibility into every aspect of our business. You'll contribute to initiatives that promote social equity, diversity, and inclusion within our workplace and in the content, we create, whilst actively supporting and promoting sustainable best practice by, continuously working to minimise waste, (for example, water & cardboard recycling), prioritise eco friendly suppliers, (for example, renewable energy switch), and promote remote work to reduce carbon emissions. Your role as an AV Manager will include supporting these efforts by helping to implement green office practices, coordinating initiatives that enhance our corporate social responsibility, and ensuring our operations align with our values of sustainability and social responsibility. Sound good to you? Then get in touch. At The What's Possible Group our culture, our creativity and our passion is powered by people. People just like you. Diversity and difference drive innovation, not only for us but also for our clients and is at the heart of everything that we do. The What's Possible Group is proud to be an equal opportunities employer. We welcome applications from all, regardless of race, gender, disability, religion, sexual orientation or age as we seek to recruit the very best at The What's Possible Group from a diverse talent pool. If you require flexible working options, please still get in touch and we'll be as accommodating as we can.
Jan 14, 2026
Full time
About the Group The world is obsessed by small start-ups or the largest corporates. Most UK media agencies are built to serve the top 100 spending clients, and there are a multitude of boutique agencies to serve those starting out in business. The Specialist Works is different. We are built exclusively for marketers at entrepreneurial brands. Businesses that are past the messy start-up stage but are worlds away from the slow-paced nature of large corporates. Our clients span large privately owned businesses (often PE backed, founder-led or both) and small to mid-cap public enterprises. They are fighting larger, more established competitors and know they need to think and behave differently to win. They don't conform to category norms. Since they can't out-spend their competition, disruption is the safest move they can make. The marketers leading these brands are innovative, resourceful, moving at pace and in all-out growth mode. They're powerful; redefining categories, overtaking and acquiring traditional businesses and changing consumer behaviour along with it. Our clients share three common yet exciting challenges which define everything we do as an agency: Consumer - customer acquisition is key to their success Company - they are highly ambitious and built lean Category - they are often outspent by their competitors, need to outmanoeuvre the competition and are passionate about disrupting an established category Role Overview Our AV Team is expanding, and we are looking for an AV Manager to join us, managing a team in planning, buying and running AV advertising campaigns on behalf of our wonderful, growing client base. You'll bring great account management skills, as well as experience in planning and buying AV campaigns, and will want to work with exciting clients with a brilliant, supportive team around you. With the flexibility to follow the results and do what's working, you'll be able to plan and buy across all areas of AV (traditional linear spot, BVOD, CTV, radio and sponsorship), and across multiple markets. Key Responsibilities Overall delivery specialist lead for multiple accounts. The "go to" contact (internally & externally) for maintaining top class client service Organise and monitor workflow of the account team, ensuring they have a manageable workload. Work in close partnership with the AV Director to ensure alignment on campaign delivery and quality standards. Provide regular, proactive updates to AV Director on key campaign milestones, client forecasts, team progress, and any emerging risks or opportunities. Have overall responsibility for account performance, growth, and financials. Lead plan creation for multiple accounts. Oversee & manage a team of AV buyers, ensuring top class campaign quality. On ad hoc basis, produce reports, plans, etc for new business/pitches when required. Prepare for, and attend, client and supplier meetings when required. Confidently discuss potential cross sell of other TSW channels and identify new opportunities. Confidently collate information and update the wider team on client developments. Oversee media owner/supplier relationships. What We're Looking For Experience in planning and buying TV/AV campaigns in UK market Comfortable presenting ideas/strategies to clients Proficient in at least one TV buying/reporting tool (i.e DDS) Management/mentoring experience Comfortable with processing and interpreting data Microsoft Office Package with emphasis on PowerPoint and Excel Highly numerate with the ability to work diligently with numbers and data Working Conditions A minimum of 3 days per week in the office May require some travel to meet with clients or attend industry events on an ad hoc basis. Benefits We provide an exciting, fast paced, people first environment that allows everyone to grow, learn and thrive. We work a 9-day fortnight, meaning staff have every other Friday off! We offer all our employees share options, and we've built a benefits package that invests in our employees' long term personal and professional growth and wellbeing. Our Values Passion: You share your excitement about what drives you Inquisitiveness: Ask "what's possible?". Ask "why not?" Caring: Be a good professional, a good colleague and a good human Knowledge: Know plenty. Share it. Learn more. And we live them every day Social and Environmental Commitment At What's Possible Group, our mission is to build a group our people are proud of. Proud of what we deliver to clients. Proud of how we treat each other. Proud of our commitment to people, planet and profit. Having rolled out a What's Possible University with learning modules & policies, including anti bribery & corruption, DE&I and code of ethics, our people have continuous personal development, and the group is continuously improving. We are dedicated to embedding social and environmental responsibility into every aspect of our business. You'll contribute to initiatives that promote social equity, diversity, and inclusion within our workplace and in the content, we create, whilst actively supporting and promoting sustainable best practice by, continuously working to minimise waste, (for example, water & cardboard recycling), prioritise eco friendly suppliers, (for example, renewable energy switch), and promote remote work to reduce carbon emissions. Your role as an AV Manager will include supporting these efforts by helping to implement green office practices, coordinating initiatives that enhance our corporate social responsibility, and ensuring our operations align with our values of sustainability and social responsibility. Sound good to you? Then get in touch. At The What's Possible Group our culture, our creativity and our passion is powered by people. People just like you. Diversity and difference drive innovation, not only for us but also for our clients and is at the heart of everything that we do. The What's Possible Group is proud to be an equal opportunities employer. We welcome applications from all, regardless of race, gender, disability, religion, sexual orientation or age as we seek to recruit the very best at The What's Possible Group from a diverse talent pool. If you require flexible working options, please still get in touch and we'll be as accommodating as we can.
Daniel Owen Ltd
Repairs Manager
Daniel Owen Ltd
Repairs Operations Manager Location: South West London Contract: Permanent Salary: 55,000 - 60,000 per annum Overview We are partnering with a respected social housing provider in South West London to recruit an experienced Repairs Operations Manager on a permanent basis. This is a pivotal operational leadership role, responsible for delivering a high-quality, compliant, and customer-focused repairs and maintenance service across a varied housing stock. This opportunity would suit a proven repairs professional with strong people management experience and a solid background in social housing repairs and maintenance . Key Responsibilities Lead the operational delivery of responsive repairs, voids, and minor planned works Manage and develop a team of supervisors, operatives, and/or external contractors Ensure all repairs services are delivered in line with health & safety, compliance, and regulatory standards Take ownership of performance management, driving KPIs, SLAs, budget control, and customer satisfaction Act as a senior escalation point for complex repairs issues and resident complaints Oversee contractor performance, including cost control, quality assurance, and service delivery Analyse performance data to identify risks, trends, and opportunities for continuous improvement Work collaboratively with internal stakeholders across housing management, customer services, and asset teams Essential Experience & Skills Demonstrable experience managing repairs and maintenance services within social housing Strong operational and people management capability Proven experience managing budgets and contractor relationships Excellent understanding of responsive repairs, voids processes, and compliance obligations Strong customer service ethos with experience handling escalated complaints Confident communicator with the ability to engage residents, teams, and senior stakeholders Desirable Relevant technical or professional qualifications (e.g. CIOB, HNC/HND in Construction or Building Services) Experience managing large or complex housing portfolios Knowledge of housing regulations and best practice within a London context What's on Offer 55,000 - 60,000 salary (dependent on experience) Permanent contract with a stable and reputable housing provider South West London-based role with a local operational patch Opportunity to make a tangible impact on frontline service delivery Long-term career progression and development opportunities Next Steps If you are an experienced Repairs Operations Manager seeking a permanent role within social housing in South West London, please apply today or contact us for a confidential discussion.
Jan 14, 2026
Full time
Repairs Operations Manager Location: South West London Contract: Permanent Salary: 55,000 - 60,000 per annum Overview We are partnering with a respected social housing provider in South West London to recruit an experienced Repairs Operations Manager on a permanent basis. This is a pivotal operational leadership role, responsible for delivering a high-quality, compliant, and customer-focused repairs and maintenance service across a varied housing stock. This opportunity would suit a proven repairs professional with strong people management experience and a solid background in social housing repairs and maintenance . Key Responsibilities Lead the operational delivery of responsive repairs, voids, and minor planned works Manage and develop a team of supervisors, operatives, and/or external contractors Ensure all repairs services are delivered in line with health & safety, compliance, and regulatory standards Take ownership of performance management, driving KPIs, SLAs, budget control, and customer satisfaction Act as a senior escalation point for complex repairs issues and resident complaints Oversee contractor performance, including cost control, quality assurance, and service delivery Analyse performance data to identify risks, trends, and opportunities for continuous improvement Work collaboratively with internal stakeholders across housing management, customer services, and asset teams Essential Experience & Skills Demonstrable experience managing repairs and maintenance services within social housing Strong operational and people management capability Proven experience managing budgets and contractor relationships Excellent understanding of responsive repairs, voids processes, and compliance obligations Strong customer service ethos with experience handling escalated complaints Confident communicator with the ability to engage residents, teams, and senior stakeholders Desirable Relevant technical or professional qualifications (e.g. CIOB, HNC/HND in Construction or Building Services) Experience managing large or complex housing portfolios Knowledge of housing regulations and best practice within a London context What's on Offer 55,000 - 60,000 salary (dependent on experience) Permanent contract with a stable and reputable housing provider South West London-based role with a local operational patch Opportunity to make a tangible impact on frontline service delivery Long-term career progression and development opportunities Next Steps If you are an experienced Repairs Operations Manager seeking a permanent role within social housing in South West London, please apply today or contact us for a confidential discussion.
Assistant Relationship Manager
Ultimate Finance Bristol, Somerset
POSITION:Assistant Relationship Manager DEPARTMENT: Ultimate Invoice Finance - Operations RESPONSIBLE TO:Head of Relationship Support LOCATION: Nationwide. Hybrid and flexible work options available. OVERVIEW: To work as part of our existing Assistant Relationship Team (ARM) to support the Relationship Managers in all aspects of managing a portfolio of clients; including risk control, service level ass click apply for full job details
Jan 13, 2026
Full time
POSITION:Assistant Relationship Manager DEPARTMENT: Ultimate Invoice Finance - Operations RESPONSIBLE TO:Head of Relationship Support LOCATION: Nationwide. Hybrid and flexible work options available. OVERVIEW: To work as part of our existing Assistant Relationship Team (ARM) to support the Relationship Managers in all aspects of managing a portfolio of clients; including risk control, service level ass click apply for full job details

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