Administrator/Customer Service Advisor

Administrator/Customer Service Advisor

This is a brand-new role for a lovely company based in Goffs Oak and very close to Cuffley Station.

They are currently looking for a well organised and proactive Admin/Customer Service Advisor to support the sales team with their admin, process orders and deliver excellent customer service.

You will be the key point of contact for customers and internal teams, ensuring orders, enquiries and sales processes run smoothly. NB there is no onsite parking but it is only a short walk from the station

Key Responsibilities

Inputting Sales Orders Sage, Outlook, Customer Portals

Customer Queries Telephone, emails, Parcelforce (pods, tracking)

Invoicing manifest, Sage

Commercial invoices

Warehouse daily communication

Weekly reports dashboard, excel

As this is a small team you may be required to help out in other areas such as:

Stock inventory, stock takes

Supplier communications globally, imports, exports

Tenders

Presentations new products (PowerPoint)

Website copy, images, videos

Compliance safety certificates, testing houses

Key Requirements

You must be a great team player, collaborate effectively with colleagues and contribute to a great team working atmosphere

Confident communication skills

Commercial awareness

Customer service

Comfortable with a range of software packages including Sage, Word, Excel and PowerPoint

A desire to please and exceed customer expectation

Must Haves

Comfortable on the telephone in front of others

Excellent communication skills

Competitive and driven by targets

Attention to detail

Good Excel/Word skills

Accuracy of written communication

Can happily work alone

What we offer:

• Competitive basic salary - £27,000 - £28,000
• Located next to Cuffley station
• Flexible start time - either 8am 4.30pm or 9am until 5.30pm
• On site Canteen, Restaurant, Gym, Spa
• 25 days holiday, plus bank holidays
• Gym Membership
• Casual dress code

If this is of interest and you have the relevant skillset listed above, we would love to hear from you!

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy.

Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.