Support Services Administrator

Administrator

Location: Beverley
Hours: Monday to Friday, 09.00 - 17.00
Pay Rate: 14.13 per hour

About the Role

The Parking Operations Team is seeking an enthusiastic and committed individual to join us as a Streetscene Administration Assistant. Our team is responsible for managing the council's car parks and on-street parking areas, processing parking permits, and coordinating parking suspensions. We also oversee a dedicated enforcement team operating across the East Riding and a specialist team handling appeals.

As an Administration Assistant, you will play an important role in the daily operations of the service. You will provide vital administrative support to ensure the smooth running of the team, working closely with colleagues and service users. The postholder will report directly to the Car Parking Supervisor.

Key Responsibilities

• Deal with telephone and email enquiries from service users in a professional and helpful manner.
• Process parking permits accurately and efficiently.
• Scan and upload parking appeals and related documentation.
• Order goods and services in line with departmental procedures.
• Support general administrative functions across the Parking Operations Team.
• Assist with changes to systems and processes as required.

Skills & Experience

• A flexible, positive, and adaptable approach to work.
• Strong written and verbal communication skills.
• Ability to work effectively as part of a team.
• Confident and proactive attitude.
• Experience using word processing and spreadsheet software such as Microsoft Word and Excel.
• Willingness to learn new systems and undertake service-specific training.

What We're Looking For

We are looking for someone who is organised, reliable, and able to adapt to changing demands within the service. You will interact daily with members of the public and colleagues, so a friendly and professional manner is essential. If you enjoy working in a busy environment and providing high-quality customer service, we would welcome your application.

Please send your cv to (url removed)