Customer Service Executive

Customer Service Executive

29,000pa, NN17 4AN, 33 days leave, 9am - 5pm M-F, Healthcare, Life Insurance, Parking, Training, Permanent, Immediate Start

Due to continued success a brand new opportunity has arisen to join a head office location of a niche specialist machinery supplier as a Customer Service Executive to expand their commercial team. You will working directly with the Contracts & Business Development Manager, working closely with the wider commercial team daily:

• Costing/preparing, distributing and following up quotation to existing and prospect customers, ensuring all data is correct and present in CRM system
• Provide excellent customer services, by effectively and efficiently managing question and queries
• Processing quotation to contract on CRM system
• Managing annual renewal schedules, reaching out to customers to alert them of renewal requirement
• Collating and analysing data from CRM system for weekly and monthly reports
• Supporting and assisting Contracts & BDM with marketing projects
• All administration duties related to the role, providing adhoc administration support to other areas of the business when required

We would expect the successful Customer Service Executive to be able to demonstrate a good working knowledge of databases/CRM systems and Microsoft office including Excel, be an excellent communicator and have a friendly and confident telephone manner. You will be supported 1 to 1 to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within customer account administrator, account manager or an sales support administrator position, from a manufacturing or engineering environment (if you have worked with a company in which they supply into the NHS this would be advantageous).

You will be joining the Corby Head Office of a company that has been established for over 20 years, and has an enviable reputation in their specialist field. Working directly with the operations team, this role offers variety on a daily basis. The organisation name is synonymous with delivering outstanding quality machinery and service, and are keen to recruit a Customer Service Executive who strives to offer the same.

• 33 days paid holiday per year
• Salary
• Permanent
• Immediate start
• Healthcare and Life Insurance
• Pension
• Monday to Friday 9am till 5pm
• Friendly team environment

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.