14 jobs found

Sinch is pioneering the way the world communicates. More than 175,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation! ClickSend, a brand of the Sinch SMB group, is a rapidly growing and fast moving business with an enviable situation of having a high deal flow of inbound sales opportunities which many of self convert. However, greater opportunities are available with the sales team to assist with pricing and product queries as part of that conversion. About the role The Customer Success Manager (CSM) will cover clients within Europe and is responsible for maximising conversion of a high inbound flow of predominantly SMB customers. This position is an individual contributor, meaning you need to be a self starter, comfortable wearing multiple hats and able to operate independently with confidence. You will work as part of a broader Sales team across the US, UK, France and Australia. The role suits a goal oriented Sales professional who is comfortable identifying opportunities to pursue, qualifying leads and closing, and motivating themselves to achieve their objectives. With the UK being one of our expansion regions in 2026, this role isn't just about selling. It's about working closely with Marketing and Product to ensure we see growth and success within the UK and Europe. The role is based in the UK and is a remote role. It reports to the Director of Sales. About you Proven sales phone skills, customer success or inside sales experience, ideally gained within a SMS, SaaS or telecommunications environment. Track record of overachieving targets, and able to articulate numbers. Adept at identifying and executing on opportunities. Customer focus and genuine interest in understanding their needs. Strong communication and telephone skills, and comfortable engaging at all levels of our business. Ability to multitask, prioritise and manage time effectively. Excellent analytical, written, and verbal skills in English. Ability to self start and work under own judgement and initiative. Other European language. Our corporate language is English, please submit your application in English. At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time. Applicants must: Hold a UK or EU/EEA citizenship. Have a valid UK work permit. Our hiring process We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two way process and encourage you to ask questions throughout the journey. Job Info Job Category: Sales Posting Date: 02/25/2026, 01:21 PM Job Schedule: Full time Job Shift: Day Locations: United Kingdom Sinch collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant see the privacy notice for further details. At Sinch, we're committed to building a workplace where everyone feels valued, supported, and welcomed. We provide equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, status with regard to public assistance, veteran status, genetic information, or membership or activity in a local human rights commission, or any other status protected by applicable law.

A leading communications technology company is seeking a Customer Success Manager to drive sales growth in the UK. This remote role focuses on maximizing the conversion of inbound sales from SMB customers. The ideal candidate will have strong phone sales skills and a proven track record in customer success within a SaaS or telecoms environment. Responsibilities include collaborating with marketing to ensure success and growth in this key region. Candidates must hold UK or EU citizenship and a valid work permit.

Senior Customer Success Manager - EMEA Location: Spain, Italy, or Ireland/UK Remote Why This Role Matters At Qumulo, our customers are at the center of everything we do. We are seeking a strategic, customer-focused, and results-driven Senior Customer Success Manager (CSM) to drive adoption, retention, and expansion for enterprise customers and OEM/Channel partners across EMEA. About Qumulo Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere - at the edge, in the core data center, and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish. Key Requirements Location: Applicants must be residents of Spain, Italy, The Republic of Ireland, or the United Kingdom and legally permitted to work there. Must have professional working proficiency in one or more of the following languages: French, Italian, Spanish, Portuguese Experience: Experience in Customer Success is required; additional experience in Professional Services (PS) or in a Sales Engineer (SE) role is preferred, particularly within Cloud or On-Premises environments. Responsibilities: Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving adoption, retention, and renewals. Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products. Strategic Engagement: Conduct quarterly business reviews (QBRs/EBRs) and develop tailored success plans aligned with customer goals. Collaboration: Partner with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience. Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth. Feedback & Advocacy: Provide actionable insights and product feedback; communicate product updates and improvements to customers. Mentorship: Support and mentor junior CSMs, sharing best practices and driving process improvements. Qualifications: 8+ years in Customer Success, Account Management, or Partner Success within a B2B SaaS startup environment 3+ years as either an SE, PS role is preferred. Proven experience managing enterprise accounts and OEM/Channel partners Strong understanding of SaaS metrics: NRR, churn, adoption, MRR, and ability to leverage data for actionable insights Excellent communication, presentation, and relationship-building skills Experience with CS/CRM tools (e.g., Planhat) Strong project management and organizational skills; able to manage multiple priorities Experience managing a diverse BOB of 100+ accounts of Enterprise & SMB At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data-driven and experimental, and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture, we believe diversity drives innovation. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time. Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information. Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks. For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.

Who we are, what we do & why we do it: Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers businesses, accountants, and bookkeepers to simplify accounting processes and make smarter, more timely financial decisions. In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we're proud to be at the forefront of innovation in the accounting space. About the Role: We're hiring a Senior Product Marketing Manager to shape our product narrative, drive go-to-market execution, and deliver campaigns and content that position Dext as the essential platform for accountants and bookkeepers. You'll lead product launches, GTM planning, demand generation, sales enablement, and the development of industry-leading content, working closely with product, sales, creative, and in-market teams. If you're passionate about the accounting ecosystem, commercial storytelling, and driving measurable global impact, this role is for you. Lead the positioning, messaging, and value propositions for Dext, strengthening belief in the impact our products deliver for accounting and bookkeeping firms. Shape and execute multi-market go-to-market strategies and product launches across the UK, US, Canada, Australia and France, partnering with product, sales, and in-country teams to ensure coordinated and high-impact execution. Run targeted, multi-channel demand-generation campaigns and drive cross-sell and upsell opportunities, ensuring our content engages effectively across digital and social channels. Drive customer adoption, usage, and engagement of key product features by creating compelling, insight-led content tailored to accountants and bookkeepers. Produce high-quality sales enablement materials such as decks, collateral and case studies that help commercial teams meet acquisition, expansion, and cross-sell targets. Develop distinctive, shareable thought leadership in partnership with industry experts to strengthen Dext's position as the essential platform for accountants. Own reporting and performance insights for product marketing activity, collaborating with in-market teams to track progress and optimise results. What Success Looks Like: Strong GTM execution and timely launches. Growth in pipeline, purchase, and cross-sell metrics. Increased feature adoption and product engagement. Sales teams are fully supported with impactful enablement materials. Industry recognition of Dext as the essential accounting platform. Consistent, high-quality thought leadership output. Skills & Experience You'll Bring: Significant senior-level experience in product marketing, ideally in SaaS or fintech. Experience with SMB or accountant-focused products. Strong global project management capability. Highly collaborative with excellent stakeholder management. Ability to influence cross-functional teams. Creativity and curiosity with a strong understanding of customer challenges. Ready to Make a Difference? If you're energised by influencing product strategy, shaping market perception, and supporting accountants globally, we'd love to hear from you. Apply now to become a core part of Dext's mission to empower the accounting profession.

A financial technology company is seeking a Customer Success Manager to take ownership of customer onboarding, growth, and retention in the SMB vertical. This role requires a strong customer-centric mindset and a minimum of 2 years of experience in Customer Success or a similar field. You will be responsible for building long-term customer relationships, ensuring they achieve their business goals through effective solutions, and advocating for their needs internally. Join a vibrant team committed to success and customer satisfaction.

Who we are, what we do & why we do it: Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers businesses, accountants, and bookkeepers to simplify accounting processes and make smarter, more timely financial decisions. In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we're proud to be at the forefront of innovation in the accounting space. About the Role: We're hiring a Senior Product Marketing Manager to shape our product narrative, drive go-to-market execution, and deliver campaigns and content that position Dext as the essential platform for accountants and bookkeepers. You'll lead product launches, GTM planning, demand generation, sales enablement, and the development of industry-leading content, working closely with product, sales, creative, and in-market teams. If you're passionate about the accounting ecosystem, commercial storytelling, and driving measurable global impact, this role is for you. Lead the positioning, messaging, and value propositions for Dext, strengthening belief in the impact our products deliver for accounting and bookkeeping firms. Shape and execute multi-market go-to-market strategies and product launches across the UK, US, Canada, Australia and France, partnering with product, sales, and in-country teams to ensure coordinated and high-impact execution. Run targeted, multi-channel demand-generation campaigns and drive cross-sell and upsell opportunities, ensuring our content engages effectively across digital and social channels. Drive customer adoption, usage, and engagement of key product features by creating compelling, insight-led content tailored to accountants and bookkeepers. Produce high-quality sales enablement materials such as decks, collateral and case studies that help commercial teams meet acquisition, expansion, and cross-sell targets. Develop distinctive, shareable thought leadership in partnership with industry experts to strengthen Dext's position as the essential platform for accountants. Own reporting and performance insights for product marketing activity, collaborating with in-market teams to track progress and optimise results. What Success Looks Like: Strong GTM execution and timely launches. Growth in pipeline, purchase, and cross-sell metrics. Increased feature adoption and product engagement. Sales teams are fully supported with impactful enablement materials. Industry recognition of Dext as the essential accounting platform. Consistent, high-quality thought leadership output. Skills & Experience You'll Bring: Significant senior-level experience in product marketing, ideally in SaaS or fintech. Experience with SMB or accountant-focused products. Strong global project management capability. Highly collaborative with excellent stakeholder management. Ability to influence cross-functional teams. Creativity and curiosity with a strong understanding of customer challenges. Ready to Make a Difference? If you're energised by influencing product strategy, shaping market perception, and supporting accountants globally, we'd love to hear from you. Apply now to become a core part of Dext's mission to empower the accounting profession.

Growth (Sales, Customer Success, Marketing, and Partnerships) Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence. Location: London, UK Hybrid Full-time Role Summary We're looking for a highly talented Customer Success Manager to join our fast growing team and take ownership of customer onboarding, growth, and retention in the SMB vertical. You will help our customers reach their strategic goals, expand their business potential, and advocate for their needs internally. This role is ideal for someone with a strong background in Customer Success, Account Management, or Business Development who thrives in a dynamic, customer centric environment. What You'll Do Build and strengthen long term customer relationships to maximize adoption, retention, and growth while proactively reducing churn. Support clients in defining their business goals and achieving them through our products and solutions. Serve as a trusted point of contact for customer inquiries, ensuring seamless communication with Customer Support. Partner with Marketing to develop compelling case studies, user stories, and testimonials. Collect customer insights and collaborate with Product teams to influence the product roadmap. Contribute to improving Customer Success best practices, identifying operational gaps, and enhancing workflows. Conduct regular client interactions at multiple levels, including C suite, and prepare executive level QBRs. Develop meaningful relationships across your portfolio, ensuring long term customer value and satisfaction. Who You Are Bachelor's degree, preferably in Business, Communications, or a related field. 2+ years of experience in Customer Success, Key Account Management, or similar client facing roles. Customer centric mindset with strong empathy and a deep understanding of customer needs. Excellent organizational skills with the ability to manage multiple accounts and ensure timely follow up. Strategic thinker who can connect business drivers, understand the bigger picture, and identify growth levers. Strong interpersonal and communication skills, with the ability to influence internal teams and engage client stakeholders. Proactive, ownership driven, and comfortable operating in fast changing environments. Analytical mindset with the ability to translate insights into action. Additional languages are a plus. The Payoneer Ways of Working Act as our customer's partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case by case basis.

It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation. We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description), it would be this: This is a pivotal role for Mews as we scale our paid social channels into predictable, efficient revenue-generating engines. As our Senior Paid Social Manager, you'll be the global owner of our Meta and LinkedIn advertising programs, driving pipeline generation and customer acquisition across SMB and Mid Market segments. You'll work in a high visibility, performance driven environment where your expertise directly impacts our growth trajectory. Your mission, should you choose to accept it: Design and execute paid social strategy across Meta, LinkedIn, and other relevant platforms to achieve pipeline and revenue goals. Build and improve paid social SOPs, reporting frameworks, and best practices to elevate the discipline. Collaborate with Sales, Campaigns, and Creative teams to design and launch targeted campaigns across SMB and Mid Market segments. Develop an experimentation roadmap for each paid social channel, ensuring structured and repeatable testing. Manage channel level budgets, forecasting, pacing, and performance projections within agreed parameters. Maintain effective communication and relationships with internal stakeholders and external platform partners. Analyze and report on campaign performance,identifyinginsights, risks, and opportunities to improve key metrics and inform future decisions. ️ You'll be a great fit if you bring a few of the below with you: 6+ years of experience in data driven B2B SaaS marketing, with hands on ownership of paid social campaigns that contribute to pipeline or revenue growth. Deepexpertisein paid social platforms (Meta, LinkedIn, and emerging channels), including audience targeting, creative testing, optimization levers, and performance diagnostics. Experience collaborating with Sales, Product, and Creative teams to shape audience definitions, messaging, and campaign briefs across segments (SMB, MM, ENT). Able to translate business goals into paid social plans, balancing independent execution withcontributionto broader channel strategy. Strong analytical and problem solving skills, with the ability to diagnose performance fluctuations,identifyroot causes, and recommend data backed improvements. Strong communicator who can structure insights clearly and present channel recommendations to cross functional and senior stakeholders. Highly organized, able to manage multiple campaigns, experiments, and deadlines in a fast paced environment with minimal oversight. That success is powered by our incredible people and supported by the benefits that help them thrive. No matter where you're based, you'll enjoy: Participation in our company share program Best in class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year) Unlimited paid holiday (yes, really) Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. Relocation options available after 1 year Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself Flexible, hybrid working options One off home office setup budget to make your workspace your own Monthly working from home and healthcare allowances (where local healthcare benefits are not in avaliable) We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are. Because at Mews, growth, balance, and belonging aren't just words, they're how we work. Who is Mews? We want to get to know you, so it's only fair we tell you a little bit about ourselves first.Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after work drinks, be they virtual or in person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you. Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all company meeting every Friday gives you the chance to ask any question to our leadership team. To get more of an idea what life at Mews is like, check out our Instagram . We're guided by our five key values; if you see yourself in them, it's time to get in touch. Everyone is welcome at Mews We're an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you're ready to join a global, innovative and exciting community, we'd love to hear from you. One very important note: don't hold back. Even if you don't meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we're committed to providing an inclusive experience, so please let us know if there's anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can't wait to hear from you. AI and Hiring at Mews At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts - but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We're building an AI enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.

A leading IoT solutions provider in the UK is seeking a Customer Success Manager to oversee the customer lifecycle of SMB accounts, ensuring high product adoption and retention. The ideal candidate will possess a business degree or relevant experience, demonstrate strong communication skills, and be adept at managing customer relationships. Responsibilities include validating customer goals, conducting proactive engagements, and collaborating with cross-functional teams. This role offers the opportunity to make a meaningful impact in an innovative environment.

Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work ." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out ourblog and follow onInstagram . Join ourtalent network to learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Manager who will drive measurable outcomes for our SMB customers by owning the end-to-end lifecycle, ensuring high product adoption, and maximizing net revenue retention through value-based engagement. If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a Customer Success Manager, your key area of responsibility will be managing a dedicated portfolio of accounts as your own book of business, from structured onboarding to proactive renewals. You will validate customer business goals to build actionable success plans, monitor health indicators to mitigate churn, and identify growth opportunities to expand Geotab's footprint. You will need to work closely with the Sales, Product, and Support teams, as well as collaborate with international colleagues to deliver a consistent, scalable customer experience. To be successful in this role you will be a proactive, customer-centric communicator with a "can-do" mindset and the ability to conduct strategic, value-led conversations with SMB stakeholders. In addition, the successful candidate will have strong analytical skills to interpret usage data, experience navigating commercial motions like contract negotiations, and a methodical approach to managing a high volume of accounts in a fast-paced SaaS or IoT environment. How you'll make an impact: Own the customer lifecycle for an assigned portfolio of accounts, ensuring a consistent, value-driven experience from onboarding through renewal and expansion. Deeply understand customer objectives by validating and documenting key business goals, defining success criteria, and building actionable success plans to achieve those outcomes. Lead onboarding, education, and enablement of new customers by delivering structured implementation, training, and best-practice guidance that drive rapid adoption and accelerate time-to-value, platform proficiency, and ongoing value realization. Build and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, becoming a strategic partner in their business. Conduct proactive, value-led customer engagements (e.g., success reviews, health checks) to drive adoption, retention, and account growth. Monitor customer health and early churn indicators, develop mitigation plans, and execute targeted interventions to reduce risk and improve retention. Identify, qualify, and influence growth opportunities (upsell, cross-sell, referrals) in partnership with the Sales team. Own and proactively manage the renewals pipeline, identifying risks, driving renewal strategies, and securing timely renewals. Respond to and resolve customer inquiries and escalations related to product, contractual, and operational topics, coordinating internal resources as needed. Forecast, track, and report on key customer metrics, including health, product adoption, retention, NPS/CSAT, and recurring revenue. Act as the voice of the customer internally, providing structured feedback and insights to Product, Sales, Support, and Operations to influence roadmap and process improvements. Support local teams with contractual topics, strategic customer communications, and project-based initiatives. Collaborate effectively with global and cross-functional teams to deliver a consistent, high-quality customer experience and scalable success motions. Maintain accurate, up-to-date account records and activities in CRM and CS platforms to ensure visibility and coordination across teams. Leverage data and AI for product usage, customer health scores, and analytics to prioritize outreach, refine success plans, and drive adoption. Contribute to the continuous improvement of Customer Success playbooks, processes, and tooling based on frontline learnings. What you'll bring to this role: Business degree and/or relevant experience in Customer Success and/or Account Management, ideally with a proven track record of customer retention and growth (mandatory). General understanding of IoT/telematics products and solutions; experience in B2B SaaS is a strong advantage. Fluent written and verbal communication in English. Comfort with commercial motions: renewals, contract and price negotiations, upsell/cross-sell in partnership with Sales; good understanding of contracts and pricing impact on profitability. Strong analytical skills with the ability to interpret customer data, health metrics, and usage patterns to drive decisions and priorities. Experience working with CRM and CS tools (e.g., SAP, Salesforce, Gainsight) is an advantage (not mandatory). Methodical, conscientious approach to documentation and maintaining accurate records in CRM/CS systems. Excellent time management, organizational, and prioritization skills, with the ability to manage a portfolio of accounts in a dynamic, fast-paced environment (mandatory). Structured, proactive "can do" mindset for managing open matters and tasks in a demanding environment. Strong collaboration skills and the ability to work effectively with cross-functional and international teams. Growth mindset with a strong willingness to learn, openness to feedback, and ability to self-reflect to improve performance. Customer-centric attitude and a passion for building long-term, value-based customer relationships. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. How we work: At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish - in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy . 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