Administrator - Learning and Development Team - FTC

Turning Point is a leading social enterprise committed to making a difference in people's lives. We are looking for an experienced L&D Administrator to join our Learning and Organisational Development team to ensure the accurate and timely delivery of our training solutions.

This is a remote-based fixed-term contract for 6 months.

About the Role

Within this role, you will be engaging with a wide range of colleagues including in-service staff, managers, training knowledge experts, internal central teams and external training providers to ensure that learning interventions meet the needs of our services, strategy and organisational aims. You'll support the Learning and Organisational Development management team in managing end-to-end reporting, enacting L&OD processes, booking courses or learning sessions and act as the escalation point for learners or LMS queries via helpdesk emails. This role is key to maintaining compliance, improving learner experience, and driving a culture of continuous improvement and excellent customer service.

Key Responsibilities

• Manage and plan training sessions within Trainer schedules to enable learning delivery across the length and breadth of England
• Working alongside managers to identify training needs and facilitate allocation of appropriate training courses
• Building and managing a training calendar of sessions for people to attend
• Manually creating invites and sessions within our Learning Management System for people to enroll on to, marking attendance
• Generating e-mail invites and coordinating calendars for a variety of learning interventions
• Learning Management System administration such as uploading certificates, resetting courses, checking course completion settings, merging or maintaining user accounts, session generation and running reports
• Support the Payroll Manager and process end-to-end payroll in their absence
• Responding and resolving helpdesk queries including, ensuring swift resolution and minimal impact on colleagues
• Develop and monitor SLAs for reporting data to the organisation and monitor impact against L&OD KPI's and SLA's for course attendance and learning compliance
• Maintain and improve L&OD processes and systems, ensuring compliance with statutory requirements
• Build strong relationships with internal and external stakeholders to enhance service delivery

About You

• Proven experience in managing multiple competing priorities, a natural problem solver and confident in using own initiative
• Previous experience in coordinating multi-site based training
• Experience of coordinating and articulating large volumes of information and data to produce reports that provide insights and trends
• Knowledge and experience of administrative functions and administrator responsibilities for an LMS (ideally a Totara based platform)
• Highly IT proficient in O365 particularly Excel (using pivot tables) and comfortable with IT systems
• Sound geographical knowledge of the UK to understand travel requirements for trainers
• Enthusiastic, solution-oriented, and committed to delivering outstanding customer service

Why Join Us?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package.

You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

• CS Training Advisor JD (1).pdf