Tenancy Services Officer Southend on Sea £17.84ph 12 weeks Temp - Permanent We are pleased to be recruiting for our client who is seeking an experienced Tenancy Services Officer. You will work with Support Services Officers within one of the new area Tenancy and Support Services Teams on a 12 week contract. You will be responsible for delivering an excellent, customer focused generic housing management service for residents. Duties & Responsibilities The Tenancy Services Officer will be expected to undertake any duties consistent with their role within the organisation You will also support the Tenancy and Support Services Manager and the Tenancy and Support Team Leader. To be accountable for the day-to-day management of approximately 500 dwellings To ensure that tenants comply with their Conditions of Tenancy To monitor all current accounts in arrears up to notice stage and to take appropriate action in accordance with the policies and procedures to minimise debts and maximise recovery To maximise customers' income through welfare benefits advice and liaise on their behalf with other agencies and teams such as Housing Benefit Team Responsible for investigating and resolving reports of low-risk anti-social behaviour/nuisance and using a wide range of tools to resolve cases at the earliest stage To be responsible for investigating and resolving reports of breaches of the conditions of tenancy and to take appropriate action in line with the policies and procedures Prepare documentation for legal/enforcement action Process any tenants' repair requests as required Carry out regular property/estate management/grounds maintenance inspections of your patch to ensure communal repairs and health and safety issues are reported and resolved To be aware of all relevant Housing Legislation and welfare benefits and advise tenants accordingly Compile reports where necessary, maintain tenancy records and ensure replies to correspondence and enquiries are responded to within set timescales To be aware of any major repair or improvement programmes being carried out within any part of the defined area and liaise with other officers as appropriate so as to ensure that tenants are fully consulted Assist by providing relevant background information to the Tenancy and Support Services Manager to ensure all complaints are handled effectively and efficiently and within the timescale laid down in the complaint's procedure Work in full partnership with the Specialist Income Management Team to ensure effective rent arrears procedures to minimise debts and maximise recovery Attend meetings as required to do so, including evening and weekend tenants' meetings Attend any training sessions as directed by the Tenancy and Support Services Manager Qualities & Knowledge required: Working knowledge of Housing Law/Welfare Benefits Up to date knowledge of best practice within a tenancy management service Full driving licence, daily use of a car is essential with business insurance Experience of Housing IT systems Able to attend evening and weekend meetings Able to work late night or early mornings A supportive team player Committed to customer care Able to cope under pressure An enhanced DBS disclosure Salary - £17.84ph Hours: Monday - Friday 8:30am - 5:15pm Hybrid working after training If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on or send us your CV to or
Mar 03, 2026
Contractor
Tenancy Services Officer Southend on Sea £17.84ph 12 weeks Temp - Permanent We are pleased to be recruiting for our client who is seeking an experienced Tenancy Services Officer. You will work with Support Services Officers within one of the new area Tenancy and Support Services Teams on a 12 week contract. You will be responsible for delivering an excellent, customer focused generic housing management service for residents. Duties & Responsibilities The Tenancy Services Officer will be expected to undertake any duties consistent with their role within the organisation You will also support the Tenancy and Support Services Manager and the Tenancy and Support Team Leader. To be accountable for the day-to-day management of approximately 500 dwellings To ensure that tenants comply with their Conditions of Tenancy To monitor all current accounts in arrears up to notice stage and to take appropriate action in accordance with the policies and procedures to minimise debts and maximise recovery To maximise customers' income through welfare benefits advice and liaise on their behalf with other agencies and teams such as Housing Benefit Team Responsible for investigating and resolving reports of low-risk anti-social behaviour/nuisance and using a wide range of tools to resolve cases at the earliest stage To be responsible for investigating and resolving reports of breaches of the conditions of tenancy and to take appropriate action in line with the policies and procedures Prepare documentation for legal/enforcement action Process any tenants' repair requests as required Carry out regular property/estate management/grounds maintenance inspections of your patch to ensure communal repairs and health and safety issues are reported and resolved To be aware of all relevant Housing Legislation and welfare benefits and advise tenants accordingly Compile reports where necessary, maintain tenancy records and ensure replies to correspondence and enquiries are responded to within set timescales To be aware of any major repair or improvement programmes being carried out within any part of the defined area and liaise with other officers as appropriate so as to ensure that tenants are fully consulted Assist by providing relevant background information to the Tenancy and Support Services Manager to ensure all complaints are handled effectively and efficiently and within the timescale laid down in the complaint's procedure Work in full partnership with the Specialist Income Management Team to ensure effective rent arrears procedures to minimise debts and maximise recovery Attend meetings as required to do so, including evening and weekend tenants' meetings Attend any training sessions as directed by the Tenancy and Support Services Manager Qualities & Knowledge required: Working knowledge of Housing Law/Welfare Benefits Up to date knowledge of best practice within a tenancy management service Full driving licence, daily use of a car is essential with business insurance Experience of Housing IT systems Able to attend evening and weekend meetings Able to work late night or early mornings A supportive team player Committed to customer care Able to cope under pressure An enhanced DBS disclosure Salary - £17.84ph Hours: Monday - Friday 8:30am - 5:15pm Hybrid working after training If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on or send us your CV to or
Property Manager - Property Management / Compliance / HMOSalary: circa £35,000 per annumLocation: London Our client, an established property management organisation is seeking an experienced Property Manager to join its Property Management team, reporting directly to the Head of Property Management. This role plays a key part in ensuring properties are safe, compliant, licensed and well-managed, while maintaining strong client relationships and protecting commercial revenue.Key ResponsibilitiesProperty & Utilities Management Set up, manage and close utility contracts (gas, electric, water) for new and existing properties Review and benchmark utility costs to ensure best value and cost control Manage Council Tax registration and transfers Resolve utility, council tax and enforcement queries, including liaison with external agenciesCompliance & Safety Work closely with the Maintenance Team to ensure full property compliance Ensure properties meet all health & safety, fire safety and statutory requirements Support ongoing compliance audits and inspectionsHMO & Licensing Manage HMO and Selective Licence applications Liaise with local authorities and councils regarding licensing and inspections Ensure licence conditions, schedules of works and expiry dates are actively managed Prevent any out-of-licence or non-compliance incidentsInspections & Property Visits Schedule property inspections and fire alarm testing Manage inspection reporting via CRM systems Conduct regular property visits, including initial sign-off and ongoing checksAccess & Handbacks Coordinate access for clients, contractors and utility providers Manage property handbacks, ensuring all client requirements are met Arrange caretaking or security services during void periods where requiredBusiness Rates Manage transitions between Business Rates and Council Tax Liaise with the Valuation Office Agency (VOA)Skills & Experience Required Proven experience as a Property Manager, Estates Manager or Compliance Manager Strong knowledge of HMO licensing, property compliance and UK housing regulations Experience managing utilities, council tax and business rates Confident liaising with local authorities, councils and contractors Organised, detail-focused and commercially aware Comfortable working as part of a Senior Leadership TeamBenefits Competitive salary of circa £35,000 Senior, visible role within property management Varied position covering compliance, licensing, inspections and client liaison
Mar 03, 2026
Full time
Property Manager - Property Management / Compliance / HMOSalary: circa £35,000 per annumLocation: London Our client, an established property management organisation is seeking an experienced Property Manager to join its Property Management team, reporting directly to the Head of Property Management. This role plays a key part in ensuring properties are safe, compliant, licensed and well-managed, while maintaining strong client relationships and protecting commercial revenue.Key ResponsibilitiesProperty & Utilities Management Set up, manage and close utility contracts (gas, electric, water) for new and existing properties Review and benchmark utility costs to ensure best value and cost control Manage Council Tax registration and transfers Resolve utility, council tax and enforcement queries, including liaison with external agenciesCompliance & Safety Work closely with the Maintenance Team to ensure full property compliance Ensure properties meet all health & safety, fire safety and statutory requirements Support ongoing compliance audits and inspectionsHMO & Licensing Manage HMO and Selective Licence applications Liaise with local authorities and councils regarding licensing and inspections Ensure licence conditions, schedules of works and expiry dates are actively managed Prevent any out-of-licence or non-compliance incidentsInspections & Property Visits Schedule property inspections and fire alarm testing Manage inspection reporting via CRM systems Conduct regular property visits, including initial sign-off and ongoing checksAccess & Handbacks Coordinate access for clients, contractors and utility providers Manage property handbacks, ensuring all client requirements are met Arrange caretaking or security services during void periods where requiredBusiness Rates Manage transitions between Business Rates and Council Tax Liaise with the Valuation Office Agency (VOA)Skills & Experience Required Proven experience as a Property Manager, Estates Manager or Compliance Manager Strong knowledge of HMO licensing, property compliance and UK housing regulations Experience managing utilities, council tax and business rates Confident liaising with local authorities, councils and contractors Organised, detail-focused and commercially aware Comfortable working as part of a Senior Leadership TeamBenefits Competitive salary of circa £35,000 Senior, visible role within property management Varied position covering compliance, licensing, inspections and client liaison
12 Month Fixed Term Contract/Secondment Opportunity & 1 X Permanent Opportunity. Hackney's Housing Department is changing. We are looking for an enthusiastic and dynamic Senior Tenancy Sustainment Officer within our new Tenancy Sustainment & ASB/Community Cohesion Service. A recent service review highlighted the need to improve our ways of working with residents who have a range of health and social care needs and where those needs are jeopardising the sustainability of their tenancy. We have expanded the Tenancy Sustainment function to include senior roles, with the Senior Tenancy Sustainment Officer playing a key part in delivering expert casework, professional leadership and trauma-informed, resident-centred service delivery. You will: Provide expert tenancy sustainment and enforcement interventions to residents with a range of often overlapping disadvantages and additional needs that impinge on their ability to maintain their tenancy and well being To deputise for the Team Manager in the support and oversight of the Tenancy Sustainment Officers, including task allocation, organisation of rotas, budget, quality and risk management, delegating to and empowering the team as appropriate. Contribute to the development, delivery and monitoring of a set of challenging KPIs Support the team to provide a holistic and person centred casework service to a caseload of residents, which may include people at risk of harm and alleged perpetrators. Work closely and collaboratively with the wider Housing Neighbourhoods Team, including contributing to Neighbourhoods meeting, the Neighbourhoods Plan and ensuring all action and interventions assigned as part of this are completed Recognise, Record and Respond appropriately to residents with additional needs and protected characteristics in line with policy and procedure, offering reasonable adjustments as needed. Key areas of work will be around supporting residents who: Are experiencing antisocial behaviour or domestic violence and abuse as either a perpetrator or a victim / survivor Are experiencing a range of physical and mental health challenges that are affecting their ability to sustain their tenancies and wellbeing, including those lacking mental capacity to make decisions about their housing, people unable to return home from hospital due to their living conditions etc Are currently hoarding or experiencing poor living conditions connected to their health and social care needs You will demonstrate an excellent knowledge of the Care Act 2014, Mental Health Act 1983 and Domestic Abuse Act 2022 and be able to demonstrate a strong knowledge of safeguarding as it pertains to both children and adults. You will also have a good working knowledge of the social housing sector and legislation including housing supply and demand issues. A recognised housing or antisocial behaviour qualification, such as through the Chartered Institute of Housing, is desirable, although applicants willing to work towards a relevant professional qualification are encouraged to apply. An interest in developing leadership and management capability is important, as this is a senior role. Flexibility is required to meet service needs, including attendance at evening meetings, undertaking visits and participation in duty rotas. The ability to communicate in another language, including sign language, would be an advantage and reflects the diversity of Hackney's communities. This post is subject to an Enhanced DBS check. The role requires flexibility, including working in Hackney at least three days per week and across Housing Services and partner agencies. Hackney Council is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Reasonable adjustments will be made throughout the recruitment process where required. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications : 09 March 2026 (22:59) . Interview and assessment date: W/C 23 March 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Mar 03, 2026
Full time
12 Month Fixed Term Contract/Secondment Opportunity & 1 X Permanent Opportunity. Hackney's Housing Department is changing. We are looking for an enthusiastic and dynamic Senior Tenancy Sustainment Officer within our new Tenancy Sustainment & ASB/Community Cohesion Service. A recent service review highlighted the need to improve our ways of working with residents who have a range of health and social care needs and where those needs are jeopardising the sustainability of their tenancy. We have expanded the Tenancy Sustainment function to include senior roles, with the Senior Tenancy Sustainment Officer playing a key part in delivering expert casework, professional leadership and trauma-informed, resident-centred service delivery. You will: Provide expert tenancy sustainment and enforcement interventions to residents with a range of often overlapping disadvantages and additional needs that impinge on their ability to maintain their tenancy and well being To deputise for the Team Manager in the support and oversight of the Tenancy Sustainment Officers, including task allocation, organisation of rotas, budget, quality and risk management, delegating to and empowering the team as appropriate. Contribute to the development, delivery and monitoring of a set of challenging KPIs Support the team to provide a holistic and person centred casework service to a caseload of residents, which may include people at risk of harm and alleged perpetrators. Work closely and collaboratively with the wider Housing Neighbourhoods Team, including contributing to Neighbourhoods meeting, the Neighbourhoods Plan and ensuring all action and interventions assigned as part of this are completed Recognise, Record and Respond appropriately to residents with additional needs and protected characteristics in line with policy and procedure, offering reasonable adjustments as needed. Key areas of work will be around supporting residents who: Are experiencing antisocial behaviour or domestic violence and abuse as either a perpetrator or a victim / survivor Are experiencing a range of physical and mental health challenges that are affecting their ability to sustain their tenancies and wellbeing, including those lacking mental capacity to make decisions about their housing, people unable to return home from hospital due to their living conditions etc Are currently hoarding or experiencing poor living conditions connected to their health and social care needs You will demonstrate an excellent knowledge of the Care Act 2014, Mental Health Act 1983 and Domestic Abuse Act 2022 and be able to demonstrate a strong knowledge of safeguarding as it pertains to both children and adults. You will also have a good working knowledge of the social housing sector and legislation including housing supply and demand issues. A recognised housing or antisocial behaviour qualification, such as through the Chartered Institute of Housing, is desirable, although applicants willing to work towards a relevant professional qualification are encouraged to apply. An interest in developing leadership and management capability is important, as this is a senior role. Flexibility is required to meet service needs, including attendance at evening meetings, undertaking visits and participation in duty rotas. The ability to communicate in another language, including sign language, would be an advantage and reflects the diversity of Hackney's communities. This post is subject to an Enhanced DBS check. The role requires flexibility, including working in Hackney at least three days per week and across Housing Services and partner agencies. Hackney Council is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Reasonable adjustments will be made throughout the recruitment process where required. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications : 09 March 2026 (22:59) . Interview and assessment date: W/C 23 March 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
Mar 03, 2026
Full time
Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
Technical Officer Contract Type: Short-term Location: London Borough of Hackney Salary/Grade: £22.18- £23.94 Per Hour About the Role We are seeking an organised and motivated Technical Officer to support the delivery of Disabled Facilities Grants (DFG) and wider Home Adaptations. This short-term role is ideal for someone with experience in private housing, grants administration, property inspections, housing enforcement or property management , even if you haven't previously worked in disabled adaptations. You will help ensure residents-particularly disabled and vulnerable individuals-can live safely and independently in their homes through effective grant processing, housing inspections, and technical support. Key Responsibilities Housing & Property Inspections Carry out inspections of private sector homes to assess housing conditions. Apply the Housing Health & Safety Rating System (HHSRS) when assessing hazards. Prepare inspection reports, schedules of work, and enforcement-related documentation. Disabled Facilities Grants (DFG) & Adaptations Assess and process Disabled Facilities Grant applications and Minor Adaptation Grants. Ensure estimates, tenders and schedules of works are accurate, appropriate and represent value for money. Work closely with residents, contractors, occupational therapists and partner agencies. Licensing & Compliance Support property licensing processes, including inspections and compliance checks. Engage with landlords, tenants and managing agents to resolve housing condition issues. Support enforcement actions when required, in line with relevant policies and legislation. Case Management & Service Delivery Manage a varied caseload, prioritising work effectively to meet deadlines. Maintain accurate and up-to-date case records using the Council's IT systems. Provide clear advice, guidance and customer support to residents and external stakeholders. Prepare written reports and documentation as required by managers or external bodies. About You We are looking for someone with strong practical and organisational skills who can work confidently in a technical housing role. Essential Skills & Experience Experience in private housing, grants administration, property inspections, or a related field. Strong written and verbal communication skills. Ability to manage a busy caseload independently. Good understanding of housing standards or willingness to learn quickly. Strong IT skills and accuracy in record-keeping. A problem-solving approach and commitment to high-quality service. Desirable Knowledge of the Housing Act 2004 and/or HHSRS training. Experience processing DFGs or home adaptation grants. Experience in enforcement or compliance (advantageous for PO grades). Ability to handle complex cases, prepare technical reports or support training for others. What We Offer A meaningful role improving the lives of disabled and vulnerable residents. Experience within a supportive and skilled team. Opportunities to develop specialist knowledge in housing adaptations. A collaborative and flexible working environment. How to Apply If you have experience in private housing, grant processing, property inspections or similar roles - and you're passionate about improving living conditions for residents - we'd love to hear from you. Apply today and help us support safe, accessible and independent living for residents across Hackney. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Mar 03, 2026
Seasonal
Technical Officer Contract Type: Short-term Location: London Borough of Hackney Salary/Grade: £22.18- £23.94 Per Hour About the Role We are seeking an organised and motivated Technical Officer to support the delivery of Disabled Facilities Grants (DFG) and wider Home Adaptations. This short-term role is ideal for someone with experience in private housing, grants administration, property inspections, housing enforcement or property management , even if you haven't previously worked in disabled adaptations. You will help ensure residents-particularly disabled and vulnerable individuals-can live safely and independently in their homes through effective grant processing, housing inspections, and technical support. Key Responsibilities Housing & Property Inspections Carry out inspections of private sector homes to assess housing conditions. Apply the Housing Health & Safety Rating System (HHSRS) when assessing hazards. Prepare inspection reports, schedules of work, and enforcement-related documentation. Disabled Facilities Grants (DFG) & Adaptations Assess and process Disabled Facilities Grant applications and Minor Adaptation Grants. Ensure estimates, tenders and schedules of works are accurate, appropriate and represent value for money. Work closely with residents, contractors, occupational therapists and partner agencies. Licensing & Compliance Support property licensing processes, including inspections and compliance checks. Engage with landlords, tenants and managing agents to resolve housing condition issues. Support enforcement actions when required, in line with relevant policies and legislation. Case Management & Service Delivery Manage a varied caseload, prioritising work effectively to meet deadlines. Maintain accurate and up-to-date case records using the Council's IT systems. Provide clear advice, guidance and customer support to residents and external stakeholders. Prepare written reports and documentation as required by managers or external bodies. About You We are looking for someone with strong practical and organisational skills who can work confidently in a technical housing role. Essential Skills & Experience Experience in private housing, grants administration, property inspections, or a related field. Strong written and verbal communication skills. Ability to manage a busy caseload independently. Good understanding of housing standards or willingness to learn quickly. Strong IT skills and accuracy in record-keeping. A problem-solving approach and commitment to high-quality service. Desirable Knowledge of the Housing Act 2004 and/or HHSRS training. Experience processing DFGs or home adaptation grants. Experience in enforcement or compliance (advantageous for PO grades). Ability to handle complex cases, prepare technical reports or support training for others. What We Offer A meaningful role improving the lives of disabled and vulnerable residents. Experience within a supportive and skilled team. Opportunities to develop specialist knowledge in housing adaptations. A collaborative and flexible working environment. How to Apply If you have experience in private housing, grant processing, property inspections or similar roles - and you're passionate about improving living conditions for residents - we'd love to hear from you. Apply today and help us support safe, accessible and independent living for residents across Hackney. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Housing Team Manager Based in East London Temp on going role 24-32per hour Initial 5 days in the officer and after one month induction up to 1/2 days in the office Main Duties and Responsibilities To be responsible for the management and development of the Housing Standards (Reactive) Team and ensure that the functions allocated to the team (including those listed above), are carried out and developed in line with National Government Legislation and Polices To deal with conflict situations To lead on multi agency enforcement work ensuring all risks are assessed and reduced to an acceptable level Liaise with the Housing Advice Centre to ensure that the wider impact of any proposed action is considered. To make decisions, including those of a complex nature, the application of imaginative solutions that positively influence future management of operations and service delivery within the team, and contribute to the overall effectiveness of the Civic Pride service and the strategic objectives To provide leadership and guidance to the Housing Standards (Reactive) Team and achieve excellence in service delivery through powerful and productive working relationships within the service, cross-functionally and externally through partnerships and relationships, communicating effectively, both inside and outside of the business
Feb 28, 2026
Contractor
Housing Team Manager Based in East London Temp on going role 24-32per hour Initial 5 days in the officer and after one month induction up to 1/2 days in the office Main Duties and Responsibilities To be responsible for the management and development of the Housing Standards (Reactive) Team and ensure that the functions allocated to the team (including those listed above), are carried out and developed in line with National Government Legislation and Polices To deal with conflict situations To lead on multi agency enforcement work ensuring all risks are assessed and reduced to an acceptable level Liaise with the Housing Advice Centre to ensure that the wider impact of any proposed action is considered. To make decisions, including those of a complex nature, the application of imaginative solutions that positively influence future management of operations and service delivery within the team, and contribute to the overall effectiveness of the Civic Pride service and the strategic objectives To provide leadership and guidance to the Housing Standards (Reactive) Team and achieve excellence in service delivery through powerful and productive working relationships within the service, cross-functionally and externally through partnerships and relationships, communicating effectively, both inside and outside of the business
Housing Officer known internally as a Local Housing Manager Location: 1 post to cover the London Borough of Ealing & Brent Salary Banding: £39,841 - £41,937 -1 x Full Time Permanent Post based on a 37.5hr working week. This role: Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this a large part of the role you will need to have demonstrable experience. What you'll need to succeed : Essential car user full driving license are required Experience of working in a social housing setting is essential Experience of working within a supported housing environment is desirable Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc. Must be willing to work flexible hours as required Desirable Housing qualification T o meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Feb 28, 2026
Full time
Housing Officer known internally as a Local Housing Manager Location: 1 post to cover the London Borough of Ealing & Brent Salary Banding: £39,841 - £41,937 -1 x Full Time Permanent Post based on a 37.5hr working week. This role: Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this a large part of the role you will need to have demonstrable experience. What you'll need to succeed : Essential car user full driving license are required Experience of working in a social housing setting is essential Experience of working within a supported housing environment is desirable Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc. Must be willing to work flexible hours as required Desirable Housing qualification T o meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
Feb 25, 2026
Full time
Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
HAMPSHIRE COUNTY COUNCIL
City Of Westminster, London
Select how often (in days) to receive an alert: Salary range: £56,436 - £66,084 per annum. Salary negotiable depending upon experience Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP Hours per week: 36 Contract type: Permanent Closing date: 4 March 2026 About Us: The extraordinary story of the power of empowerment. Environmental Health at Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their communities every day. Natasha started her career in the NHS. She came to Westminster to do more for vulnerable people. When a family in her community reached out to her after their heating was cut off, Natasha took their situation seriously. Living in terrible conditions, and reaching desperation, they had nowhere else to turn. Natasha stepped in, holding the landlord to account and getting them to improve conditions for the family. These are the moments that make her the proudest. Now, she uses her expertise and experience to empower others. The Role: As Principal Officer, you too can make a powerful contribution. Delivering Westminster's Property Licensing schemes including the new selective licensing scheme in one of the largest private rented sectors in the UK. First, a little history. In 2021, Westminster launched a borough wide additional HMO licensing scheme that improved housing conditions across houses in multiple occupation. Building on that success, the Council launched selective licensing on the 24th of November 2025 to tackle poor housing standards and anti social behaviour in the wider private rented sector. Selective licensing has been introduced in 15 of 18 of Westminster's wards covering an estimated 44,000 private rented properties. You'll be joining us at the start of this journey, helping to improve management standards in the city's private rented sector. You will play an essential role in delivering Westminster's Property Licensing schemes. You will support the team, overseeing licence support processes, ensuring consistency, accuracy and compliance with legislation by leading the Quality Assurance (QA) function. You will provide high-level technical advice and guidance on licensing to the team, acting as the subject matter expert and point of contact for complex licensing enquiries. You will have line management responsibility for 3 Senior Licensing Support Officers, managing their performance, supporting their development through regular one-to-ones, and providing pastoral support. You will assist managers in monitoring performance, writing reports and producing data on Selective Licensing including financial reporting. You will support other teams in enforcing property licensing, through preparing evidence packs and intelligence to support investigations. You will also support the service in ensuring debt owed from the service of enforcement notices is accounted for and recovered. We'll look to you to guide the team, shape policy and drive strategy. You'll contribute to continuous improvement of systems, procedures and customer experience. Providing guidance, training and supervision to licensing support staff. Westminster celebrates diversity, you'll help to embed Westminster values, fostering a culturally competent, inclusive, workforce that identifies with our community and consistently models positive values and behaviours. Please refer to the Job Description and Environmental Health Jobs Westminster for more information. We are seeking an experienced Principal Officer for the Licensing Support team to provide high-level operational, technical and administrative support. We are particularly interested in candidates with recent Private Rented Sector Licensing Experience, with a formal qualification in environmental health/housing or demonstrable relevant experience. You will play a central role in delivering Westminster's Selective Licensing and HMO Licensing Schemes. You will have a strong understanding of applying relevant legislation and regulations, as well as being comfortable explaining and applying both. As the expert in your discipline, you'll advice and guide colleagues, partners and external stakeholders on complex issues and help others to develop their knowledge and expertise. Knowledge and Experience of Private Rented Sector legislation and regulation such as the Housing Act 2004 is highly beneficial. An exceptional communicator, you're able to build productive partnerships and working relationships. You're adept at providing high level, professional/technical advice to colleagues, partners and stakeholders to contribute to the delivery of selective, additional and mandatory HMO licensing. This is paired with strong customer service skills and experience of delivering for residents at a high level. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. Westminster City Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
Feb 25, 2026
Full time
Select how often (in days) to receive an alert: Salary range: £56,436 - £66,084 per annum. Salary negotiable depending upon experience Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP Hours per week: 36 Contract type: Permanent Closing date: 4 March 2026 About Us: The extraordinary story of the power of empowerment. Environmental Health at Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their communities every day. Natasha started her career in the NHS. She came to Westminster to do more for vulnerable people. When a family in her community reached out to her after their heating was cut off, Natasha took their situation seriously. Living in terrible conditions, and reaching desperation, they had nowhere else to turn. Natasha stepped in, holding the landlord to account and getting them to improve conditions for the family. These are the moments that make her the proudest. Now, she uses her expertise and experience to empower others. The Role: As Principal Officer, you too can make a powerful contribution. Delivering Westminster's Property Licensing schemes including the new selective licensing scheme in one of the largest private rented sectors in the UK. First, a little history. In 2021, Westminster launched a borough wide additional HMO licensing scheme that improved housing conditions across houses in multiple occupation. Building on that success, the Council launched selective licensing on the 24th of November 2025 to tackle poor housing standards and anti social behaviour in the wider private rented sector. Selective licensing has been introduced in 15 of 18 of Westminster's wards covering an estimated 44,000 private rented properties. You'll be joining us at the start of this journey, helping to improve management standards in the city's private rented sector. You will play an essential role in delivering Westminster's Property Licensing schemes. You will support the team, overseeing licence support processes, ensuring consistency, accuracy and compliance with legislation by leading the Quality Assurance (QA) function. You will provide high-level technical advice and guidance on licensing to the team, acting as the subject matter expert and point of contact for complex licensing enquiries. You will have line management responsibility for 3 Senior Licensing Support Officers, managing their performance, supporting their development through regular one-to-ones, and providing pastoral support. You will assist managers in monitoring performance, writing reports and producing data on Selective Licensing including financial reporting. You will support other teams in enforcing property licensing, through preparing evidence packs and intelligence to support investigations. You will also support the service in ensuring debt owed from the service of enforcement notices is accounted for and recovered. We'll look to you to guide the team, shape policy and drive strategy. You'll contribute to continuous improvement of systems, procedures and customer experience. Providing guidance, training and supervision to licensing support staff. Westminster celebrates diversity, you'll help to embed Westminster values, fostering a culturally competent, inclusive, workforce that identifies with our community and consistently models positive values and behaviours. Please refer to the Job Description and Environmental Health Jobs Westminster for more information. We are seeking an experienced Principal Officer for the Licensing Support team to provide high-level operational, technical and administrative support. We are particularly interested in candidates with recent Private Rented Sector Licensing Experience, with a formal qualification in environmental health/housing or demonstrable relevant experience. You will play a central role in delivering Westminster's Selective Licensing and HMO Licensing Schemes. You will have a strong understanding of applying relevant legislation and regulations, as well as being comfortable explaining and applying both. As the expert in your discipline, you'll advice and guide colleagues, partners and external stakeholders on complex issues and help others to develop their knowledge and expertise. Knowledge and Experience of Private Rented Sector legislation and regulation such as the Housing Act 2004 is highly beneficial. An exceptional communicator, you're able to build productive partnerships and working relationships. You're adept at providing high level, professional/technical advice to colleagues, partners and stakeholders to contribute to the delivery of selective, additional and mandatory HMO licensing. This is paired with strong customer service skills and experience of delivering for residents at a high level. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. Westminster City Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
Property Manager - Property Management / Compliance / HMO Salary: circa 35,000 per annum Location: London Our client, an established property management organisation is seeking an experienced Property Manager to join its Property Management team, reporting directly to the Head of Property Management. This role plays a key part in ensuring properties are safe, compliant, licensed and well-managed, while maintaining strong client relationships and protecting commercial revenue. Key Responsibilities Property & Utilities Management Set up, manage and close utility contracts (gas, electric, water) for new and existing properties Review and benchmark utility costs to ensure best value and cost control Manage Council Tax registration and transfers Resolve utility, council tax and enforcement queries, including liaison with external agencies Compliance & Safety Work closely with the Maintenance Team to ensure full property compliance Ensure properties meet all health & safety, fire safety and statutory requirements Support ongoing compliance audits and inspections HMO & Licensing Manage HMO and Selective Licence applications Liaise with local authorities and councils regarding licensing and inspections Ensure licence conditions, schedules of works and expiry dates are actively managed Prevent any out-of-licence or non-compliance incidents Inspections & Property Visits Schedule property inspections and fire alarm testing Manage inspection reporting via CRM systems Conduct regular property visits, including initial sign-off and ongoing checks Access & Handbacks Coordinate access for clients, contractors and utility providers Manage property handbacks, ensuring all client requirements are met Arrange caretaking or security services during void periods where required Business Rates Manage transitions between Business Rates and Council Tax Liaise with the Valuation Office Agency (VOA) Skills & Experience Required Proven experience as a Property Manager, Estates Manager or Compliance Manager Strong knowledge of HMO licensing, property compliance and UK housing regulations Experience managing utilities, council tax and business rates Confident liaising with local authorities, councils and contractors Organised, detail-focused and commercially aware Comfortable working as part of a Senior Leadership Team Benefits Competitive salary of circa 35,000 Senior, visible role within property management Varied position covering compliance, licensing, inspections and client liaison Mandeville is acting as an Employment Agency in relation to this vacancy.
Feb 21, 2026
Full time
Property Manager - Property Management / Compliance / HMO Salary: circa 35,000 per annum Location: London Our client, an established property management organisation is seeking an experienced Property Manager to join its Property Management team, reporting directly to the Head of Property Management. This role plays a key part in ensuring properties are safe, compliant, licensed and well-managed, while maintaining strong client relationships and protecting commercial revenue. Key Responsibilities Property & Utilities Management Set up, manage and close utility contracts (gas, electric, water) for new and existing properties Review and benchmark utility costs to ensure best value and cost control Manage Council Tax registration and transfers Resolve utility, council tax and enforcement queries, including liaison with external agencies Compliance & Safety Work closely with the Maintenance Team to ensure full property compliance Ensure properties meet all health & safety, fire safety and statutory requirements Support ongoing compliance audits and inspections HMO & Licensing Manage HMO and Selective Licence applications Liaise with local authorities and councils regarding licensing and inspections Ensure licence conditions, schedules of works and expiry dates are actively managed Prevent any out-of-licence or non-compliance incidents Inspections & Property Visits Schedule property inspections and fire alarm testing Manage inspection reporting via CRM systems Conduct regular property visits, including initial sign-off and ongoing checks Access & Handbacks Coordinate access for clients, contractors and utility providers Manage property handbacks, ensuring all client requirements are met Arrange caretaking or security services during void periods where required Business Rates Manage transitions between Business Rates and Council Tax Liaise with the Valuation Office Agency (VOA) Skills & Experience Required Proven experience as a Property Manager, Estates Manager or Compliance Manager Strong knowledge of HMO licensing, property compliance and UK housing regulations Experience managing utilities, council tax and business rates Confident liaising with local authorities, councils and contractors Organised, detail-focused and commercially aware Comfortable working as part of a Senior Leadership Team Benefits Competitive salary of circa 35,000 Senior, visible role within property management Varied position covering compliance, licensing, inspections and client liaison Mandeville is acting as an Employment Agency in relation to this vacancy.
Street Works Inspector / Highways Technician Local Authority East London A large public-sector organisation in East London is seeking an experienced Street Works Inspector / Highways Technician to support the management and enforcement of street works across the local highway network. This is a hands-on role working closely with utility companies to ensure works, reinstatements and traffic management are delivered in line with statutory requirements, minimising disruption and maintaining public safety. Assignment Details Contract length: 10 months (ongoing) Pay rate: 30.27 per hour (Umbrella) Hours: 36 hours per week Location: Leyton, East London (site-based) Closing date: 20 February 2026 The Role Reporting into the Highways team, the post holder will be responsible for inspecting and monitoring street works and highway activities carried out by utility companies and contractors under the New Roads and Street Works Act 1991 (NRSWA). You will manage your own programme of inspections and enforcement actions, ensuring compliance with legislation, codes of practice and safety standards while supporting the effective operation of the road network. Key Responsibilities Inspect utility street works and reinstatements to ensure compliance with NRSWA and relevant Codes of Practice Monitor safety, performance and quality of works on the highway network Take enforcement action where required to address non-compliance Attend site meetings to agree traffic management and reinstatement proposals for major works Assess and monitor Red Book traffic management arrangements Support the issuing and monitoring of highway licences (e.g. scaffolding, hoardings) Accurately record inspections and actions using handheld devices and street works systems Work independently to manage workloads and meet statutory deadlines Skills & Experience Essential: Proven experience within a local authority, council or housing association environment Strong knowledge of street works practices, procedures and legislation NRSWA Supervisor accreditation Full UK driving licence and access to your own vehicle Experience working directly with utility companies and contractors Desirable: Experience using Symology or other Street Manager-compatible systems Good IT skills, including Microsoft Office Strong organisational and time-management skills Linsco is acting as an Employment Business in relation to this vacancy.
Feb 18, 2026
Seasonal
Street Works Inspector / Highways Technician Local Authority East London A large public-sector organisation in East London is seeking an experienced Street Works Inspector / Highways Technician to support the management and enforcement of street works across the local highway network. This is a hands-on role working closely with utility companies to ensure works, reinstatements and traffic management are delivered in line with statutory requirements, minimising disruption and maintaining public safety. Assignment Details Contract length: 10 months (ongoing) Pay rate: 30.27 per hour (Umbrella) Hours: 36 hours per week Location: Leyton, East London (site-based) Closing date: 20 February 2026 The Role Reporting into the Highways team, the post holder will be responsible for inspecting and monitoring street works and highway activities carried out by utility companies and contractors under the New Roads and Street Works Act 1991 (NRSWA). You will manage your own programme of inspections and enforcement actions, ensuring compliance with legislation, codes of practice and safety standards while supporting the effective operation of the road network. Key Responsibilities Inspect utility street works and reinstatements to ensure compliance with NRSWA and relevant Codes of Practice Monitor safety, performance and quality of works on the highway network Take enforcement action where required to address non-compliance Attend site meetings to agree traffic management and reinstatement proposals for major works Assess and monitor Red Book traffic management arrangements Support the issuing and monitoring of highway licences (e.g. scaffolding, hoardings) Accurately record inspections and actions using handheld devices and street works systems Work independently to manage workloads and meet statutory deadlines Skills & Experience Essential: Proven experience within a local authority, council or housing association environment Strong knowledge of street works practices, procedures and legislation NRSWA Supervisor accreditation Full UK driving licence and access to your own vehicle Experience working directly with utility companies and contractors Desirable: Experience using Symology or other Street Manager-compatible systems Good IT skills, including Microsoft Office Strong organisational and time-management skills Linsco is acting as an Employment Business in relation to this vacancy.
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Feb 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
