Customer Service Administrator

Customer Service Administrator - West Bromwich

Location: West Bromwich
Hourly Rate: £14.00phr
Hours: 37 hours per week (Mon-Thurs 8:30am-4:30pm, Fri 8:30am-4:00pm)
Contract Type: Temp - Perm

Our client is a leading global manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With an international presence and a reputation for excellence, they are committed to empowering their customers and communities to build better, safer, and more sustainable futures.

Due to continued growth, they are seeking an enthusiastic and motivated Customer Service Administrator to join their West Bromwich team. This is a great opportunity to join a dynamic, supportive business where you can develop your career and make a real impact.

As a Customer Service Administrator, you will play a key role in ensuring exceptional service and satisfaction for the company's valued customers. You'll act as a main point of contact, managing queries, orders, and complaints while liaising with internal teams to ensure smooth and efficient operations.

Key Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Process orders, returns, and updates accurately within the CRM system.
• Handle and resolve customer complaints effectively using root-cause analysis to identify key drivers of issues.
• Collaborate with production, logistics, and sales teams to ensure customer needs are met.
• Follow up with customers to ensure satisfaction and maintain strong relationships.
• Identify opportunities to improve customer service processes and efficiency.
• Support continuous improvement initiatives across the business.
• Perform other duties as required to support the team.

About You

You'll be an excellent communicator with a genuine passion for delivering great customer experiences. You'll thrive in a fast-paced environment, be highly organised, and bring a proactive, problem-solving approach.

Key skills and attributes include:

• Strong verbal and written communication skills.
• Excellent interpersonal and teamwork skills.
• Analytical and problem-solving abilities.
• Ability to prioritise and manage multiple tasks.
• Experience with ERP or CRM systems (desirable).
• Proficient in Microsoft Office.
• A proactive attitude and willingness to learn.