Customer Service Administrator

Job Title Customer Service Administrator

Salary £26,000 £27,500 per annum

Location Welwyn Garden City

Contract Full-time, office-based

Overview

Our client is recruiting for a Customer Service Administrator & Technical Support to join a supportive and friendly customer service team. This role is ideal for an organised and proactive individual who has technical experience or is keen to learn, as technical support forms a key part of the position.

You will provide excellent customer service to corporate (B2B) clients while handling associated administrative tasks.

Key Responsibilities

• Providing phone and email support to corporate clients
• Handling mobile and fixed-line service enquiries
• Liaising with suppliers and network providers to resolve technical issues
• Processing new business requests
• Supporting internal sales and service teams
• Updating systems and databases accurately
• Producing client reports using Excel (training provided)
• General office administration

Skills & Experience

• Strong communication skills and professional telephone manner
• Well organised with excellent attention to detail
• Technical experience or willingness to learn
• Proactive, reliable, and able to take ownership
• Comfortable working independently and as part of a team

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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