25 jobs found

2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online

Senior Infrastructure & Directory Services Engineer - Defence Programme Location: Caerphilly (with travel to Defence/Ministry of Defence sites as required)Clearance: SC (must hold or be eligible); DV highly desirablePackage: £65,000 + Bonus + comprehensive benefitsWorking Pattern: Hybrid (Mon & Fri optional WFH)This is a fantastic opportunity for you, a Senior infrastructure and Director Services Engineer - or similar, to join a long?established, financially robust technology provider with comprehensive experience delivering secure IT solutions across the UK public sector. The Opportunity A major Defence customer is undertaking an extensive programme to build a secure, on?premise, multi?domain virtualised infrastructure that underpins mission?critical and operational capabilities. As a Senior Infrastructure & Directory Services Engineer, you will design, implement, and support enterprise services across several secure domains - including Active Directory, identity services, Windows Server, DNS/DHCP, PKI, authentication platforms, and related Microsoft ecosystem components. Key Responsibilities - Architect, manage, and maintain multi?site Active Directory environments- Administer DNS, DHCP, and PKI in secure operational environments- Design and enforce Group Policy Objects (GPOs)- Manage Web Application Proxy (WAP), RDS, and federation services- Ensure alignment with MOD security standards- Participate in design reviews and Change Advisory Boards (CAB)- Work closely with security, cloud, networking, Linux, and virtualisation teams- Monitor performance using Splunk, event logging, and PowerShell automation- Automate tasks using PowerShell (essential) or Ansible (desirable) Essential Skills & Experience - Multi?site Active Directory support- Windows Server, DNS, DHCP- GPO design and troubleshooting- PKI and certificate services- Web Application Proxy & RDS- Strong PowerShell scripting- Working in a Defence or Government environment Desirable Skills - Defence sector experience- VMware vSphere, vCenter, ESXi; awareness of NSX?T- SIEM/monitoring experience- Ansible or other automation tools- Linux/Unix integration with AD- Secure WAN technologies (BGP/MPLS/VPN)- Existing SC/DV clearance Qualifications - Microsoft Identity & Access Administrator (or equivalent)- ITIL v4 Foundation or higher- Degree in Computer Science or equivalent experience Personal Attributes - Customer?focused and committed to service excellence- Strong ownership and reliability- Willingness to challenge established practices- Driven, proactive, and collaborativeIf you are a Senior Infrastructure and Director Services Engineer or similar, with a background in Defence, then please send your CV to me today as this will go quickly.

# About the Opportunity Job Type: PermanentApplication Deadline: 31 May 2026 Department FIL - Cyber Defence Operations Reports To Senior Technical Consultant - CDO Level 5We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our Cyber Defense Operations team and feel like you're making progress. About your team Technology function across FIL is responsible for all global aspects of Technology, Digital, Cybersecurity, and Innovation. Fidelity is a value-driven, customer-obsessed organization and in Technology we are fortunate to play a direct role in helping our clients with one of the most important aspects of their lives - their financial well-being. Within the Technology function is our Global Cyber & Information Security (GCIS) that operates enterprise security services and controls. These are designed to mitigate Cyber and Information Security risks ensuring that Fidelity's business operates securely. The Technical Cybersecurity teams monitor both the internal and external threat environment, responding to security alerts and events in close to real time, as well as providing security assurance and access management services across the enterprise technology and business environment. Our global innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients' digital assets and infrastructure against evolving cyber threats. The Detection Engineering & Automation team within our Global Cybersecurity Operations focuses on the development of automated detection capabilities to reduce manual effort of the Global Cybersecurity Operations team freeing up time to focus on real cyber threats. They ensure that security controls are performing effectively and efficiently and that they are feeding into automation technologies allowing the organisation to make intelligent correlated decisions. About your role The Detection, Automation and Engineering Manager plays a pivotal role in supporting the Global Cybersecurity Operations team by ensuring security tooling implemented in the organisation are working as intended. The ideal candidate will be responsible for driving excellence and innovation across the team and have extensive knowledge and experience in technologies including, but are not limited to, SIEM Administration (logging, use-case development, resource utilisation and optimisation), SOAR, DDoS, IPS, Email security, Network Anomaly Detection. The ideal candidate has experience of not only using a wide range of technologies to respond to security events, but also supporting ongoing maintenance of the tools. About you Key Responsibilities The Detection, Automation and Engineering Manager will be responsible to: Lead and manage a global high performing Detection, Automation and Engineering service. Lead and oversee the development of new security detection use-cases and associated workflows within automation to address emerging threats and vulnerabilities; ensuring robust QA, QC and Change Management is followed and maintained. Lead and own team delivery reporting, detailing key metrics, incidents, and trends for stakeholders, enabling informed decision-making following set formats. Drive engineering maturity by designing and implementing CI/CD pipelines to standardise, automate, and improve the quality, velocity, and reliability of detection and automation releases. Own and govern delivery prioritisation, ensuring sprint planning and team output align to the function roadmap, business priorities, and risk based value delivery. Contribute to and influence roadmap development by identifying engineering opportunities, tooling enhancements, and future-state capabilities that strengthen the function's strategic direction. Lead and oversee the maintenance and management of security solutions / services like Sentinel, Defender, ServiceNow, Proofpoint, etc. Regularly assess the effectiveness of security tools through metrics and key performance indicators, driving continuous improvement initiatives within the team. Identify and implement enhancement opportunities with existing tooling to capitalise investments and returns. Guide, upskill and mentor a high performing team, fostering a collaborative and innovative environment to maximize productivity and skill development. Collaborate with cross-functional teams and Security Architects to ensure alignment of security tooling initiatives with broader organizational goals and compliance requirements. Lead the implementation of robust security tooling solutions, ensuring seamless integration with existing systems and infrastructure. Establish and maintain proactive monitoring mechanisms to promptly detect and respond to incidents, utilizing the latest tooling capabilities. Provide expert support to security operations teams by troubleshooting tooling issues, conducting root cause analyses, and implementing corrective measures. Execute and oversee security tooling projects, including resource management, timelines, and deliverables, demonstrating adept project management skills. Experience and Skills Required At least 4 years of experience working in a Detection Engineering function, preferably in Financial Services, focusing on Automation and Security Engineering maturity, with experience of managing and maintaining security tools within a global environment. Programming experience (PowerShell, Bash, Python, JavaScript) to automate tasks using scripting on both Windows and Linux systems. Hands-on experience with APIs, demonstrating the ability to integrate security tools seamlessly, automate workflows, and enhance overall security posture through effective API utilization. Experience developing and fine-tuning Detection use-cases using advanced KQL and possess Innovative Mindset to challenge current processes. Experience developing and utilising automation to enhance responses to security alerts. Experience integrating and maintaining a SIEM solution and associated log stream integrations. Experience with Cloud environments and infrastructure integration with a SIEM solution. Demonstrable proficiency utilising built in security functions within Azure and AWS. Apply leadership and management skills in guiding and mentoring a security automation and engineering team to achieve collective success. Proven experience of being organised and methodical manner applying critical thinking to tasks and problems. Employ excellent communication skills, both written and verbal, to articulate security concepts, present findings, and engage with diverse stakeholders, including technical and non-technical audiences. Demonstrate adaptability to evolving security landscapes, staying updated on industry trends, and proactively integrating new technologies and methodologies into security tooling strategies. Feel rewarded For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit For more about our work, our approach to dynamic working and how you could build your future here, visit As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual

Are you an Application Support Analyst with strong Microsoft stack experience, looking to take ownership of business-critical systems? We are working with a well-established UK construction and infrastructure group delivering major building and civil engineering projects nationwide. With a strong reputation for quality, safety and long-term partnerships, this organisation is investing in its technology function to support continued growth and operational excellence. This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business. You will play a key part in the day-to-day administration, support and continuous improvement of the organisation s business applications estate. You'll: Administer and support business applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution Support the installation, configuration and rollout of new applications Monitor applications, apply updates and security patches, and manage planned changes Log and present change requests at weekly change boards Troubleshoot technical issues and communicate solutions clearly to non-technical stakeholders Work closely with internal teams and external partners on BAU and project-based work You ll ideally have experience with: Azure (IaaS, PaaS and SaaS) Windows Server, Active Directory and Entra SSO and networking fundamentals SQL Server (IaaS/PaaS environments) Application installation, configuration, upgrades and security patching Service management tools such as ServiceNow Change control and governance processes The role is based in Hinckley 1 day per week with the remainder of the week WFH. Salary: £30 000 - £35 000 Benefits: 28 days + bank holidays, private healthcare, bonus, pension, and more If this sounds like your next role, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Job Title: DevOps Engineer Location: Remote, UK Salary: Circa £47,000 per annum, depending on skills and experience Job Type: Full Time, Permanent Working Hours: 37.5 hours per week to cover core business hours (9-5, Mon-Fri) Working for Affinity: We understand the importance of flexibility, wellness, performance and satisfaction - indeed it is part of our culture We offer opportunities to take unpaid leave and will give you one extra day's holiday for every year you've worked with us, for up to 8 years We know working from home introduces opportunities for you to do more domestic chores during the day, e.g. picking up the children from school, taking pets to the vet, etc. We don't mind this at all, as long as we are aware of what you are doing and the work gets done! About the Role: We are looking for someone who is passionate about technology and who is always looking for opportunities to improve the services we provide for clients, in areas such as efficiency, cost effectiveness, security and reliability. You'll be pivotal in knowledge sharing internally within the business, assisting others in their assigned projects and, where necessary, supporting more junior members of Affinity to help them learn and improve. The right DevOps engineer will have the opportunity to help grow and shape this emerging function within the team, creating a long-term career path for themselves within Affinity, with an opportunity to progress upwards. What will your typical day look like? You will be working on projects, such as the Cabinet Office WordPress support contract, to keep our clients' systems up-to-date, available, resilient, secure, performing well and cost effective. Working to improve the efficiency of our infrastructure related processes At times you'll need to work together with clients' own internal teams and with any external infrastructure teams that Affinity may partner with. Putting together infrastructure design documents at the start of projects, with a view to getting these signed off by the client and then acting as the basis for infrastructure build. Building infrastructure on new projects through the use of Terraform, AWS CloudFormation, etc. This will also include continuous integration processes, server provisioning, etc. Imparting knowledge and experience to other Affinity team members, both verbally and also captured in tools such as Jira Confluence, where we would like to build up a repository of DevOps how-tos, best practices, etc. Opportunity to work as a team lead where other Affinity team members are involved in DevOps. Providing AWS and Azure thought leadership and mentoring in both advisory and delivery contexts. Supporting out-of-hours rotas to provide support coverage for contracts in place with Affinity. About you: General requirements: - Willingness to provide on-call rota coverage of emergency support (24/7/365) - Ability to work flexible hours from time to time, for specific projects or tasks - UK based and resident in UK for last 3 years (given some client-driven security clearance requirements) - The role is fully remote, though visits to clients and to our office in Cornwall will occasionally be required Technical must-haves: - Commercial experience of AWS, including services such as Amazon VPC, Amazon RDS, Amazon ElastiCache, Amazon EC2, Amazon ECS/EKS, Amazon EFS, AWS IAM, Amazon CloudFront, Amazon S3, AWS CodePipeline, Amazon GuardDuty, AWS Security Hub, AWS Cost Explorer, etc. - Commercial experience of Azure, including services such as Azure Networking, Azure Cache (Redis and Memcached), App Services (running WordPress and .NET applications), Front Doors (CDN), API Services, storage services (blob storage, file storage, etc.), Azure Database services, Azure Cost Management, etc. - Terraform and/or CloudFormation scripting - Linux, Apache/Nginx - Continuous integration/deployment (CI/CD) experience including GitHub Actions - Familiarity with the AWS/Azure Well-Architected Framework and NCSC Cloud Security Principles - Security experience, including the resolution of issues found during penetration testing - Docker experience Technical nice-to-haves: - System/server admin experience - Drupal, WordPress or Magento experience - PHP and Composer - Microsoft technologies, including .NET, Windows Server, IIS, Active Directory, MSSQL, etc. - AWS certifications (AWS Certified Solutions Architect - Professional, DevOps Engineer - Professional, speciality certifications, e.g., Database, Security, etc.) - Microsoft certifications, including Azure Fundamentals, Azure Administrator Associate, Azure DevOps Engineer Expert, Azure Security Engineer Associate, etc. - Load testing experience, including jMeter, Gatling, K6, etc. - Other HashiCorp tools, e.g., Packer, Vault, Vagrant, Consul, etc. - Provisioning tools, e.g., Puppet, Ansible, Chef, etc. - AWS Control Tower and/or Landing Zone - Experience with Google Cloud Platform - Experience with Azure Resource Manager (ARM) Templates Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Software Developer, Software Engineer, Infrastructure Engineer, AWS, Infrastructure Engineer, AWS Systems Developer, Azure Software Development may also be considered for this role.

3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.

Out of Hours 2nd Line IT Support Engineer Location: Borehamwood, WD6 1JD Salary: £35K £45K per annum, DOE + Excellent Benefits! Contract: Full time, Permanent Hours: Shifts outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends. Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn t stop at our customers. We re just as focused on our team! If you re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood. You ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses. You ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation. In addition to this, as our 2nd Line IT Support Engineer you will be responsible for: Providing excellent 2nd line technical support to our clients Acting as an escalation point for the 1st line support team Troubleshooting issues across a wide range of systems and technologies Working on projects involving Microsoft 365, Azure, Intune and more Assisting with research and development of new services and solutions Your Experience & Skills We re looking for someone with at least 3 5 years of experience in an IT support or systems role and strong working knowledge of: Microsoft 365 Microsoft Azure Microsoft Entra Intune Windows Server (2016 / 2019 / 2022) Active Directory Windows networking Basic routing, switching, and firewall rules Printer support and troubleshooting You ll also need: Excellent written and verbal communication skills A strong customer-focused attitude A proactive, can-do approach to problem-solving Why Join Chalkline Work with the latest Microsoft technologies Gain industry-recognised certifications Be part of a friendly, supportive team that values quality and professionalism Receive continuous learning and development opportunities Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.

DevOps/Infrastructure Engineer The Role: This is a crucial role in ensuring the network infrastructure is optimised for performance and resilience, and mentoring support staff in network infrastructure best practice. The role combines hands-on support of the product pipeline whilst contributing to the improvement of key systems. Essential Skills: Knowledge of DevOps practices including: CI/CD pipeline design and automation Containerisation and orchestration Monitoring and observability tools Experience in the defence or advanced technology sector Experience with GPU based computer environments Experience with MLOps and associated tooling Experience with data pipelines Experience with Infrastructure as Code Experience with security integration in DevOps i.e. DevSecOps Service-oriented with effective communication skills Ability to prioritize workload under minimal supervision Undergraduate degree or equivalent working experience Essential Tools: Ubuntu and Red Hat Linux Windows 365 environment Gitlab, Gitlab CI Docker, Kubernetes Desirable Tools: Alpine Linux Terraform, Ansible Additional tools as required Benefits: Annual Company Bonus Based on company performance 25 Days holiday not including bank holidays with the option to buy/sell up to 5 days Flexible hybrid working arrangements Continuous professional development including incentives Access to online Udemy training facility to support grade specific learning pathways Electric car scheme Bike to work scheme Private health care (BUPA) Job well done scheme Employer assistance scheme About Us: Synoptix was formed in 2011 to provide engineering solutions across various technical industries. We have evolved from a company established and focussed on Systems Thinking principles into an Engineering company providing solutions and services across three key capabilities: Systems, Cyber & InfoSec and Technology. What makes us stand out is how we engage in the crossover areas between these disciplines, combining our strengths to provide a truly bespoke, market leading approach. Our engineering competence is bolstered by expertise in commercial, legal, financial and resource, thereby ensuring that we uphold excellence in our product and service offerings. Please note that due to the nature of our projects we can only accept Sole UK National candidates who will need to be eligible to obtain UK Security Clearance. By applying to this position, you are confirming that you consent to the retention of your personal data. Your data is held securely on our own premises and under the terms of the Data Protection Act (2018). It will be treated as confidential, and will not be transferred to any third party, or to any other jurisdiction without your consent. We will not hold any data for any longer than is necessary for us to fulfil our obligations and will remove any data at your written request.

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK s largest suppliers. Steeper s vision is to create life s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services. We have an exciting opportunity for a IT Support Technician to join our existing team at our Head Office in Leeds. The Role: This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, this role is ideal for an IT Support engineer with 1 to 2 years experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities: To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Obtain quotes and process orders in line with departmental policy. Managing IT Stock Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Assist the team with keeping the IT office in a tidy state by following asset disposal procedures (WEEE) and disposing of IT Waste when required. If required undertake trips to other sites/data centre including staying overnight where appropriate. Be willing to undertake reasonable unpaid overtime. Any other duties as requested by the IT Project & Support Team Lead. Keep abreast of IT Trends and engage with IT Project & Support Team Lead to develop personal development plans. The below skills and experience are a requirement for this role Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness DHCP, DNS, WAN/LAN Troubleshooting Although not a requirement, the below skills / experience would be beneficial to the role: Level 2 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence What we offer in return: Competitive salary Incremental holiday allowance (rising with service) Free parking Canteen onsite Employee discount platform Employee Assistance Programs Qualification support Flexible working Refer a friend incentive Cycle2work scheme Continuous professional development plans with internal and external training and courses available

Security Application Design Engineer Onsite in Bracknell Eligible for DV clearance 50-55K per annum + benefits package Join a high-impact engineering team delivering a secure Gateway solution for a major UK defence customer . This is a hands-on Security Application Architect role where you'll design, implement and troubleshoot mission-critical infrastructure in a live, security-sensitive environment. Working alongside senior architects and engineering leads, you'll play a key role in maintaining availability, supporting operational teams, and driving technical change across complex systems. What You'll Be Doing Identify and implement infrastructure and application changes to support Gateway functionality and availability Produce detailed technical designs for change alongside the customer and Programme Manager Work daily with the Solution Owner and Engineering Lead to deliver engineering outcomes Provide technical support to SOC and 3rd Line teams, troubleshooting complex incidents Configure and support Gateway appliances and associated software Maintain high availability, resilience and security posture Your Technical Background You'll bring strong hands-on experience across: Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM platforms Linux & Scripting Shell scripting REGEX Firewall configuration Microsoft Stack Active Directory DNS RDS Applications & Protocols LDAP Email, Chat & File standards Web & Chat protocols XML & JSON schema LDIF TLS server/client certificates File type digital formats Gateways Deployment, configuration and support of Gateway appliances and their software What We're Looking For A self-starter comfortable working independently and collaboratively Strong troubleshooting mindset Clear written and verbal communication skills Comfortable interacting with stakeholders at all levels Willing and able to travel weekly within the South / Southwest at short notice If you are interested in discussing this Application Security Design Engineer role further, please reply back with a copy of your updated CV.

Application Design Engineer Onsite in Bracknell Eligible for DV clearance 50-55K per annum + benefits package Step into architecture while staying hands-on. We're seeking an Application Design Engineer to support delivery of a secure Gateway solution for a major UK defence customer . This is an opportunity for a strong infrastructure/design engineer to broaden into architecture while working on mission-critical systems in a high-security environment. You'll help implement change, maintain availability, and support operational teams within a live, complex infrastructure landscape. What You'll Be Doing Identify and implement technical changes to support Gateway capability and maintain availability Produce designs for change in collaboration with the customer and Programme Manager Work daily with the Solution Owner and Engineering Lead on technical delivery tasks Support SOC and 3rd Line teams in troubleshooting incidents and resolving complex issues Assist with configuration and ongoing support of Gateway appliances and associated platforms Your Technical Background You'll bring solid hands-on experience across infrastructure and gateway environments, including: Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM platforms Microsoft Stack Active Directory DNS RDS Networking Citrix NetScaler Wireshark Storage NetApp SAN NAS Backup technologies Security & Gateway Gateway appliances and software PKI management applications Web applications and protocols What We're Looking For A proactive self-starter who can work independently and within a team Strong troubleshooting and analytical skills Clear communication skills across technical and non-technical audiences A desire to move from engineering into architectural responsibilities Willingness to travel weekly within the South / Southwest at short notice If you are interested in discussing this Application Design Engineer role further, please reply back with a copy of your updated CV.

Application Architect Onsite in Bracknell Eligible for DV clearance 65-70K per annum + benefits package We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer . Working alongside senior solution leaders, you'll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting. The Role You will: Contribute to infrastructure and Gateway design changes to maintain availability and performance Produce structured design documentation alongside the customer and Programme Manager Support architectural governance and ensure alignment to solution intent Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams Assist in maintaining secure, resilient and scalable infrastructure components Your technical experience; You should have a design and development background with exposure to secure or Gateway-based environments, including: Core Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM Microsoft Services Active Directory DNS RDS Networking Citrix NetScaler Wireshark Storage & Data NetApp SAN NAS Backup solutions Security & Web Gateway appliances and associated software PKI management applications Web applications and protocols Key Attributes Self-motivated and comfortable operating with guidance from senior architects Able to produce clear, structured design documentation Strong interpersonal skills with the ability to work across engineering and operational teams Willing to travel weekly within the South / Southwest region If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.

Application Security Architect Onsite in Bracknell Eligible for DV clearance 65-70k per annum + benefits package We are seeking an experienced Security Application Architect to support the delivery and ongoing evolution of a secure Gateway capability for a strategic UK defence customer . This role combines architectural ownership, secure design governance, and operational assurance within a high-security, mission-critical environment. You'll shape technical direction, drive change, and ensure resilient, compliant solution delivery across engineering and support teams. What you'll be doing; Own and design technical changes required to maintain and enhance Gateway capability Produce high-quality design documentation in collaboration with the customer and Programme Manager Support solution governance and architectural integrity Ensure ongoing availability, resilience and security compliance Provide architectural guidance during troubleshooting and incident resolution Act as a key technical interface between engineering delivery and operational support teams Your technical background; You will ideally be an experienced grade architect with a strong design and development background and proven experience with Gateway technologies. Your technical knowledge should include: Infrastructure & Platforms VMware / vSphere RHEL and Windows Server Trellix SIEM platforms Identity & Directory Services Active Directory DNS LDAP LDIF Gateway & Security Technologies Gateway appliances and associated software Email, Chat and File standards Web and Chat protocols XML & JSON schema TLS server/client certificates Digital file format handling Linux & Networking Shell scripting REGEX Firewall technologies What we're looking for; Self-motivated and comfortable working autonomously Strong stakeholder engagement skills Able to translate customer requirements into robust, secure designs Confident communicator at technical and leadership levels Willing to travel weekly within the South / Southwest region at short notice If you are interested in discussing this Application Security Architect role further, please reply back with a copy of your updated CV.

IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Infrastructure Engineer (Virtualisation) - VMware POD Lead Located in Sheffield 9+ month Contract 360- 390 per day insideIR35 Hybrid - 3 days in the office per week We are seeking a highly experienced Infrastructure Engineer (Virtualisation) to join the Virtualisation Engineering Team. This is a leadership role within a VMware Engineering POD, responsible for driving product vision, automation, reliability, and service sustainability across a large-scale enterprise VMware estate. Responsibilities include: Lead and mentor a team of VMware engineers within a POD structure Own people and performance management responsibilities Define VMware product strategy focusing on automation, reliability, availability, performance, and scale Design, deploy, and manage VMware technologies including vSphere, vRO, vRLI, vROps, and vLCM Drive automation initiatives using PowerCLI, Python, Ansible, and vRealize Suite Establish and enforce engineering standards and SRE best practices Improve service sustainability, transformation, and platform reliability Oversee capacity planning, disaster recovery, and business continuity Manage major incidents and represent the team on critical calls Ensure compliance, CVE management, and adherence to regulatory standards Collaborate with Operations, Engineering, Applications, Connectivity teams, and vendors Manage full hardware and software lifecycle from deployment to decommissioning Skills and Experience: 15+ years' total IT experience, including 12+ years in distributed systems (Linux, Windows, HA solutions, server hardware, VMware) Extensive experience managing VMware products (vSphere, vCenter, vROPS, vRO, vRLI, vLCM) within banking/finance environments Strong automation delivery experience across large-scale virtualisation infrastructure Deep understanding of network and storage technologies in distributed systems Proven leadership and team management capability Strong stakeholder engagement and communication skills Experience managing full infrastructure lifecycle This is a senior engineering leadership opportunity for someone who combines deep VMware technical expertise with automation capability and strong people leadership. Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

3rd Line Storage Engineer Must have an Active DV Clearance An excellent opportunity has arisen for a 3rd Line Storage Engineer to support a secure, high profile government environment. You will work with a specialist 3rd line team and engineering functions to maintain, troubleshoot, and enhance storage and infrastructure services across a complex estate. This role is based in London and includes exposure to both legacy and modern technologies. About the Role - 3rd Line Storage Engineer As a 3rd Line Storage Engineer , you will support users and engineering teams through incident management tooling while maintaining critical storage platforms and associated infrastructure. You will work with technologies including NetApp and other enterprise storage systems, supporting configuration, performance, resilience, and integration across the wider environment. The role includes supporting Microsoft and virtualisation platforms that interface with storage services, ensuring stable and secure operation across multi site domains. You will receive training on legacy components and contribute to upgrades, migrations, and optimisation activities. What We're Looking For - 3rd Line Storage Engineer Strong experience with enterprise storage platforms such as NetApp and a good understanding of storage protocols, clustering, HA, SOFS, DFS, and related storage services. Knowledge of Windows Server 2003 to 2022 , Active Directory , Group Policy , and secure delegation structures. Understanding of DNS, DHCP, PKI , firewall controls, and SMTP proxy services. Experience with VMware , vCenter , ESXi , vMotion , HyperV , and virtualised infrastructures interacting with storage systems. Exposure to Citrix , App-V, cloud based services, PowerShell, MBAM, BitLocker, and VPN technologies. Desirable knowledge of cloud platforms, automation tooling, container technologies, and monitoring systems. Broader awareness of technologies such as Ansible, Puppet, Kubernetes , Docker, Elasticsearch, Linux, IaaS, and PaaS services. Deliver secure and resilient storage services within a highly sensitive environment as a 3rd Line Storage Engineer . To apply, please send your CV by pressing the apply button.

Looking for a Senior Infrastructure Engineer role where you can genuinely take ownership of a secure, high-impact environment? You ll join a technology business operating in the defence sector, delivering secure systems across multiple platforms - with security, resilience and compliance being central to everything they do. You ll be responsible for maintaining and improving internal infrastructure across a predominantly Windows-based environment, with a mix of virtualisation and networking responsibilities like: Windows Server 2019/2022 administration Microsoft 365 management Hyper-V, VMware and Proxmox virtualisation Cisco and Palo Alto firewall support Linux systems Patch management and vulnerability remediation Backup and disaster recovery Infrastructure documentation and ISO compliance Alongside standard BAU responsibilities, you'll also get involved in project work, including spinning up VMs, firewall configuration, and improving internal platform security. What you ll need: Strong Windows Server experience Active Directory, DHCP, DNS, Group Policy Firewall configuration experience Solid networking fundamentals (routing, switching, NAT, VPN) Exposure to Linux Location: Tewkesbury - due to the nature of the industry and environment, the requirement is 5 days a week on site. Salary: £50k-£55k Security clearance (SC) is required. You must be a UK national and eligible to obtain clearance. If you d like to work in a secure, technically interesting environment where your infrastructure expertise genuinely matters, apply today or contact Big Red Recruitment for a confidential discussion. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)

Our client is seeking a Senior Desktop & Infrastructure Support Engineer to act as a technical authority within a fast-paced corporate environment. This is a Tier 3 role designed for an expert who thrives on resolving complex escalations, leading infrastructure projects, and mentoring junior talent. The Core Pillars Systems Architecture: Engineer and automate our fleet management using Intune, SCCM, or JAMF . The Automator: Replace manual tasks with PowerShell or Python scripts to build a self-healing environment. Infrastructure Lead: Drive high-stakes projects-from OS migrations to VDI (VMware/Citrix) and security hardening. VIP Technical Partner: Provide "white-glove" solutions for executive leadership and sensitive business functions. Identity & Security: Guardian of Azure AD/Entra ID, Okta, and Group Policy . Your Profile 5+ Years in high-level corporate deskside or systems engineering. Mastery of Windows 10/11, macOS, and the M365 ecosystem. Mindset: You don't just fix symptoms; you perform RCA to kill the root cause. Lead: You enjoy mentoring junior teams and setting the gold standard for SOPs. If you would be interested to apply please drop your updated CV on yogeshwari. com Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We're currently recruiting for a 3rd Line IT Technician to join an award winning MSP in Norwich. As a senior technical escalation point responsible for resolving complex infrastructure, networking, and endpoint management issues across a managed services customer base. The role has strong ownership of Azure infrastructure, networking, and Microsoft Intune device management, supporting escalations from 2nd line engineers and delivering onboarding and project work for new and existing clients. You will operate in a fast paced MSP environment, balancing reactive escalations with proactive improvement, automation, and project delivery. Key Responsibilities Escalations & Advanced Support Serve as the final escalation point for high-severity incidents (P1/P2) from 2nd line support. Lead investigations to resolve complex issues, performing root cause analysis (RCA) and implementing lasting solutions. Maintain high-quality knowledge base articles and runbooks for internal and client use. Networking Troubleshoot and configure networking components, including switches, routers, and firewalls. Manage: VLANs, inter-VLAN routing, DHCP, and DNS. Site-to-site and remote access VPNs (IPSec/SSL). SD-WAN and multi-site connectivity. Optimize wireless network performance and deployment. Use packet captures, logs, and monitoring tools to diagnose intricate network issues. Azure Infrastructure & Networking Design, deploy, and manage Azure IaaS solutions, including Virtual Machines, storage, availability sets/zones, and disaster recovery. Configure and support Azure networking: VNets, peering, NSGs/ASGs, UDRs. Azure Firewall, Bastion, Private Endpoints, and Private DNS. Facilitate hybrid connectivity between on-premises and Azure environments. Ensure security, governance, and cost management best practices are applied. Microsoft Intune & Endpoint Management Design, implement, and manage device enrollments for Windows (Azure AD Join & Hybrid Join), iOS, iPadOS, Android, and macOS devices. Develop and maintain configuration profiles, compliance policies, security baselines, and conditional access integrations. Oversee application deployment, updates, and remediation. Troubleshoot advanced Intune issues escalated from 2nd line engineers. Manage Windows Autopilot deployments and device lifecycle processes. Align endpoint management practices with Zero Trust and security best practices. Projects & Client Onboarding Lead technical delivery for client onboardings, covering: Discovery, audits, standardization, and remediation. Documentation and service handover. Drive infrastructure and endpoint-related projects, including: Intune migrations and standardization. On-premises to Azure migrations. Network refreshes and firewall replacements. Service Improvement & Mentorship Identify recurring issues and contribute to problem management processes. Mentor 2nd line engineers, particularly in areas such as Intune, Azure, and networking, helping them build technical expertise.