VACANCY: Citizens Advice Oxfordshire - Generalist Caseworker Major Trauma Unit

Role summary:

• Citizens Advice Oxford is recruiting for a position in the Major Trauma Unit at the JR Hospital in Oxford. This is a perfect opportunity for a focussed individual with great communication skills, and a passion for helping clients. You will help patients and their family navigate the new challenges facing them following a major trauma event.
• Regardless of a patient's background, after a major trauma people understandably struggle to cope with the impact their injuries can have on their financial, employment, relationship and other issues. For some people, the social and financial implications of trauma can be even more distressing and challenging for them than their physical injuries. Others struggle more with longer term issues. Either way, you will be at their 'bedside', ready to advise and support.

Job location: John Radcliffe Hospital, Oxford OX3 9DU

Pay Rate: FTE £25,848 - £27,437 depending on experience (full time is 37 hrs) £15,718 - £16,684 actual salary for 22.5 hrs per week.

Applications close on: 9am Thursday 15th January 2026

Hours: 22.5 hours per week (0.6 FTE)

Contract is: Fixed term contract until 6th July 2026. NB This contract is highly likely to be renewed before the fixed term ends, at which point a change to a permanent contract will be offered to the person in post.

Job Description:

Our ideal candidate will have completed all the Citizens Advice Adviser Training , and have previous experience in supporting clients with complex issues. The work is varied and you should have completed the generalist advice training to ensure you are able to give advice on any issue.

This role is project-funded, so it is important that you are familiar with the project KPIs and are comfortable in preparing reports and working directly with the funder team. You will be supervised by the Citizens Advice Project Manager, who will give you feedback to support your learning and development. You will work from the JR Hospital in Headington, Oxford as part of a team and under an honorary NHS contract.

For the full Job Description and How to Apply, visit the website here .