Customer Support Administrator

Job: Customer Support Administrator

Location: Midsomer Norton (Office Based - ONLY)

Hours: Monday to Friday (34.5hrs, spread over 5 days ONLY)

Salary: £23,600.00pa

Contract: Permanent

We are looking for a proactive and detail-oriented Customer Support Administrator to join our clients dynamic Customer Service and Sales teams. This role reports directly to the Customer Service Manager and plays a key part in supporting both internal and external customers in a fast-paced, competitive environment.

Key Responsibilities

• Communicate and liaise with customers politely and efficiently.
• Process and progress orders, providing accurate updates on status, delivery details, and alternatives in line with company KPIs.
• Manage customer orders through portals and shared inboxes.
• Handle enquiries from internal teams (Production, Warehouse, Marketing, Purchasing, Sales Representatives) and external customers.
• Be proactive in building rapport with internal stakeholders to enhance customer experience.
• Assist with prompt processing of sample requests.
• Maintain accurate and up-to-date customer data.
• Work collaboratively to achieve individual and team performance targets.
• Liaise with Sales Managers, offering suggestions and maintaining a positive, helpful attitude.
• Deliver excellent customer service to meet expectations of both internal and external customers.

What We re Looking For

Essential Skills:

• • Excellent written and verbal communication skills.
  • Strong organisational skills with accuracy and attention to detail.
  • Friendly, polite, and tactful approach.
  • Good IT literacy.

Desirable Experience:

• • Previous experience in a customer-facing role.
  • Ability to interpret numeric data.
  • Customer service focus.

Personal Attributes:

• • Team player with the ability to work independently.
  • Able to work under pressure and meet deadlines.

You ll be part of a supportive team that values collaboration and continuous improvement. This is an excellent opportunity to develop your skills in a thriving business environment.

For Further information, please call/text/WhatsApp Lorna on (phone number removed) or (phone number removed)

Riverside Recruitment is operating as an Employment Agency in relation to this vacancy.