Job Title: Service Coordinator / PA
Location: Binley, Coventry
Salary: 25,000 - 28,000 per annum, depending on experience
Job Type: Permanent, Full Time
Working Hours: 39 hours per week (with some flexibility)
Wickman Coventry Ltd is global supplier and manufacturer of Multispindle Lathes, designed to produce medium and large volumes of precise, high-quality components from our Coventry factory. Our sales and service network extends to all parts of the world, with offices based in the UK, Brazil, USA, China & India.
This is an excellent opportunity to join a well established company now in its 100th year, with a diverse range of work on offer to an enthusiastic individual.
About the Role:
Aftercare and service are fundamental aspects of the Wickman approach, demonstrated through continually providing spares and support for our machines. We are looking for a focused individual who is committed to providing outstanding service to meet our customer needs and thrive in a busy, dynamic, fast paced environment.
If you are customer driven and passionate about servicing and supporting customers, then this could certainly be the ideal role for you.
Responsibilities
- Coordinate and schedule all service/warranty/installation activities
- Manage service schedule, arrange jobs and react to breakdowns in a timely manner to provide efficient service delivery, including delivering technical assistance to customers via phone/email
- Troubleshooting and engagement with group companies to support customers with our products
- Review machine reports and generate quotes from machine inspection surveys or from email/telephone correspondence received
- Work with purchasing department to source shortages and monitor spare parts stock levels to coordinate replenishment, and raise purchase orders when necessary
- Liaise with suppliers and our internal progress chaser for updates on outstanding parts to manage customer expectations and movement within the service schedule/calendar
- Arrange the picking and packing of parts and tools with warehouse along with the shipment with couriers/transport companies - including the return upon completion of a job
- Prepare export and import documentation to travel with goods to satisfy customs requirements
- Arrange all travel aspects as necessary associated with each job i.e. flights, hotel, airport parking, car hire, trains etc. including country specific requirements - e.g. ESTAs, permits/visas to comply with Schengen rules etc.
- Prepare and submit applicable paperwork to customers prior to engineers' arrival to site
- Renewal of service contracts
- Analysis and submission of engineer's timesheets and expense claims
- Raising invoices upon completion of work
- Monthly analysis of visits with Accounts department
- Ad-hoc PA duties supporting the 2 Directors with a variety of tasks
- Supporting Accounts department with renewal of business contracts e.g. Insurance, ICT, mobile phones
- General office duties/occasional reception duties including answering main telephone and welcoming visitors/suppliers
About you:
Knowledge, Skills & Experience:
- Hardworking, honest, punctual and reliable
- Positive helpful attitude and demonstrate a willingness to learn
- Essential to have a background in customer service, particularly an understanding/experience of the service coordinator role with the ability to multitask and work under pressure
- A team player, but predominately able to work independently using own initiative
- Good organisational skills with the ability to confidently communicate effectively both verbally and in writing
- Be able to work towards deadlines, targets and prioritise workload effectively
- Keen attention to detail
- Must have competent MS office skills
- Microsoft Navision understanding would be advantageous but not essential - training will be given
Benefits:
- Competitive rate of pay
- 32 days holiday (inc statutory holidays)
- Contributory pension scheme
- Life insurance cover
- Cycle to work scheme
Additional Information:
Applicants are encouraged to submit their CV's by email at the earliest possible opportunity to guarantee consideration.
Please be available for interview at short notice.
Please click the APPLY button to submit your CV for this role
Candidates with experience or relevant job titles of; Service Planner, Operations and Scheduling Coordinator, Field Service Coordinator, Machinery Service Coordinator, Bookings Coordinator Office Support, Customer Support, Service Support Administrator may also be considered for the role.