Join Nordcloud and be part of the European cloud revolution. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data driven success.
Currently, we are looking for a Senior Customer Success Manager to join our team in the United Kingdom.
Your daily responsibilities
- Being representative towards our Customers and Service Delivery
- Collaborations with the Sales and Pre Sales in regard to contract extensions and upsell opportunities
- Focusing on Customer satisfaction and loyalty as well as building close long term relationship
- Controlling Service financials, forecasts & profitability
- Contractual obligations responsibilities
- Operational service governance (SLAs, KPIs, Financials, deviations, risks)
- Adherence to planning, reporting, escalation processes
- Proactively recognizing Customer's needs and using Nordcloud's resources to drive continuous improvements i.e., process updates, data quality, documentation maintenance, automation proposals, lessons
- 4+ years of professional experience in Customer Success Management or Service Delivery Management
- Strong awareness of technology - including public cloud
- End to end ownership, self driven approach, and 'Get it done' attitude
- Managed services knowledge and ability to govern teams independently
- Customer centric way of thinking
- Legal and Commercial competence to handle contracts and financials
- Good comprehension of P&L and factors influencing the commercial success of a project/account
- High presentation skills (spoken and written) and ability to facilitate workshops
- Problem solving skills and ability to analyze data
- Fluent communication skills in English
We encourage you to apply, even if you don't meet all of the requirements. We value your growth potential and enthusiasm!
What we offer
- Individual training budget and exam fees for certifications
- Flexible working hours and hybrid working model
- Company laptop and needed equipment
- Local package such as up to 7% matched pension contributions, extensive private health care, Bupa dental plan, and a seasonal ticket loan, enhanced maternity and parental leave, gym expense or well being monthly and mobile phone allowance
Please read our Recruitment Privacy Policy before applying. All applicants must have the right to work in the UK and must be eligible for BPSS and SC Clearance.
About Nordcloud
Nordcloud is a European leader in cloud implementation, application development, managed services and training. It's a recognised cloud native pioneer with a proven track record helping organisations leverage public cloud in a way that balances quick wins, immediate savings and sustainable value.
Nordcloud is triple certified across Amazon Web Services, Microsoft Azure and Google Cloud Platform - with 10 European hubs, over 1,300 employees, and has delivered over 1,000 successful cloud projects for companies ranging from midsize to large corporates.
Our clients benefit from multi cloud expertise that guides best practices, preempts pitfalls, provides essential technical support and steers teams through cultural change. From strategy planning to application management, we take our customers through the whole cloud journey to drive real business outcomes from cloud technology.
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Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.