Onsite Level 2 Break/Fix IT Support Engineer

We are recruiting an Onsite Level 2 IT Support Engineer to join a committed and customer focused support team, providing deskside and walk up support for users within a fast paced, professional environment.

This is a hands on, user facing role where you will work directly onsite, resolving hardware and software issues while delivering a consistently high standard of customer service.

Your New Role
As part of a wider onsite support team, you will be responsible for providing day to day Level 2 support to end users. You will receive tickets throughout the day and work closely with users to resolve issues efficiently and professionally, ensuring a positive support experience.

Your Key Responsibilities
Walk up Tech Bar and deskside support
Resolving hardware and software issues directly with users
Break fix activities across laptops, desktops and peripherals
IMACD tasks including installs, moves, adds, changes and disposals
IT asset management and equipment tracking
Participation in on call support when required
Working within agreed SLAs and support processes

You will be fully supported by a Service Delivery Manager and wider technical teams.

You Will Have
Previous experience in an onsite deskside or Level 2 support role
Comfortable supporting users face to face and resolving issues at the desk
Experience across common deskside technologies including Windows environments, hardware and peripherals
Strong customer service and communication skills
Experience within a regulated environment is desirable but not essential
Willingness to undergo enhanced referencing or vetting where required

This is a varied, hands on role suited to someone who enjoys working directly with users, taking ownership of issues, and delivering a high quality support service.